the importance of minimum viable runbooks webinar
TRANSCRIPT
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Who am I?
@WillLaThoughts
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@WillLaThoughts
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Minimum Viable Product Incident Runbooks
@WillLaThoughts
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@WillLaThoughts
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@WillLaThoughts
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@WillLaThoughts
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WTP?SupportsTeamMembers
MitigatesConfusionReduceDelays
ContinuouslyImproveEtc.
@WillLaThoughts
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WTF?@WillLaThoughts
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Pains Challenges PAINS
• Quickly remediating service disruptions• Quickly identifying the right alerts• Lack of actionable alerts• Knowing who to collaborate with
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Pains Challenges PAINS
• Quickly remediating service disruptions• Quickly identifying the right alerts• Lack of actionable alerts• Knowing who to collaborate with
• Too much alert noise• Unclear accountability• Accommodating new tech in the stack• Humans
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@WillLaThoughts
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GatherTribalKnowledge@WillLaThoughts
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GatherTribalKnowledge
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@WillLaThoughts
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@WillLaThoughts
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@WillLaThoughts
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@WillLaThoughts
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@WillLaThoughts
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@WillLaThoughts
:)
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WHOWHATWHEREHOW
@WillLaThoughts
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Collaboration Action Items
1. I checked Host.104...
2. Is the service...?
3. What’s the graph...?
4. Is Tina online?
1. Check Host.104
2. Check service
3. Analyze graph
4. Tina can be found here
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@WillLaThoughts
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It!@WillLaThoughts
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GetthoseURLsdisplayedrightwhenthealertoccurs
PlatformthatcanattachtheURLtoalertsWebhook toemailCommandin.cfg
Ifthis{alert},thenthat{runbook}Etc. @WillLaThoughts
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FEEDBACK
Nice
No
NoNo Nice
Nice
Nice
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Nice
Nice
Nice
Nice
Nice
Nice
???
FEEDBACK- ADJUST
Nice
???
???
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@WillLaThoughts
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“Something” > [null]
@WillLaThoughts
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@WillLaThoughts
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@WillLaThoughts
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@WillLaThoughts
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@WillLaThoughts
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@WillLaThoughts
![Page 38: The Importance of Minimum Viable Runbooks Webinar](https://reader031.vdocuments.net/reader031/viewer/2022030402/587b99431a28ab4e4f8b70a7/html5/thumbnails/38.jpg)
@WillLaThoughts
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@WillLaThoughts
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WTF?@WillLaThoughts