the in-room tech guests really want
TRANSCRIPT
HOUSEKEEPINGwant to use technology to schedule room cleaning
want smartphone notifications when housekeepers arrive
CLIMATE AND LIGHT35%
26%
IN-ROOM ENTERTAINMENT
use in-room entertainment
are “extremely interested” in listening to music from their devices
75%
25%
want to control lights and temperature with hotel-provided tablets
want to control with their own smartphones
32%
27%
want voice activation25%
WI-FIof guests connect to hotel Wi-Fi
wish connecting to Wi-Fi was easier
82%
66%
are unhappy with how di�cult it is to connect33%
THE IN-ROOM TECH GUESTS REALLY WANTA recent survey of U.S. guests from Oracle Hospitality and Phocuswright shows
that guests have strong opinions about in-room Wi-Fi, temperature and light controls, entertainment and technology-assisted housekeeping.
© 2017 STR, Inc. All Rights Reserved.illustrations: annamarie hudson
Source: Oracle Hospitality, Phocuswright