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The Influence of Friends and Experts on Privacy Decision Making in IoT Scenarios
Pardis Emami-Naeini, Martin Degeling*, Lujo Bauer, Lorrie Cranor, Mohammad Reza Haghighat†, Richard Chow†, Heather Patterson†
* †
Alice in Wonderland…
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Data: temperatureRetention: 1 dayPurpose: adjust room’s temperature
Fewer than 15% of privacy expertsallowed
More than 65% of your friends allowed
Data: fingerprintRetention: foreverPurpose: authentication
Data: videoRetention: 1 monthPurpose: security
Alice’s Phone
social influence
What is the impact of social influence on people making privacy-related decisions about allowing data collection by IoT devices?
Research question
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Social influence
Intentional or unintentional changes to individuals’ opinions or behaviors caused by others.
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No!Yes!
We studied indirect, informational social influence
normative
informational
direct indirect
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Normative or informational social influence
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informationalnormative
We studied informational social influence
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informational
Direct or indirect social influence
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direct indirect
We studied indirect social influence
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indirect
Designed a vignette study
Short hypothetical stories…
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Once upon a time …
Scenarios where benefits outweigh risks
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Scenarios where risks outweigh benefits
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Scenarios with a balance
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Used a pre-study to pick scenarios
• 500 Mechanical Turk participants
• From the United States
• Presented with 28 hypothetical IoT data-collection scenarios
• Asked whether participants would allow data collection
• Compensated for $2.50
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Selected 9 pre-study scenarios
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3 allow more than 80% allowed
fewer than 20% allowed
45% to 55% allowed
3 deny
3 balanced
More than 85% of privacy expertsallowed
Consistency
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Consistent
Allow!
Data: temperatureRetention: 1 dayPurpose: adjust room’s temperature
Alice’s Phone
Pilot Participants
Consistency
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Inconsistent
Data: temperatureRetention: 1 dayPurpose: adjust room’s temperature
Alice’s Phone
Fewer than 15% of privacy expertsallowed
Allow!
Pilot Participants
Two consensus level for social cues
• “More than 85% of [influencer] allowed the data collection.”
• “Fewer than 15% of [influencer] allowed the data collection.”
• “More than 65% of [influencer] allowed the data collection.”
• “Fewer than 35% of [influencer] allowed the data collection.”
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strong
weak
5 study conditions
• Out of 9 scenarios in each experimental condition• 5 strong social cues
• 4 weak social cues
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inconsistentexperts
control condition
consistentexperts
consistentfriends
inconsistentfriends
consistent inconsistent inconsistentconsistent
Example of a balanced scenario
You are at the library. This message is displayed on your smartphone:
• Your smartwatch is keeping track of your specific position.
• Your position is used by the smartwatch to determine possible escape routes in the case of an emergency.
• This data will never be deleted.
• [Experimental conditions] Fewer than 35% of your friends allowed this data collection.
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1000 Mechanical Turk participants
• From the United States
• 200 participants per condition
• Avg. age: 35
• ~15 minutes to complete
• Compensated for $2.50
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Questions per scenario
• If you had the choice, would you allow or deny this data collection?
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inferred impact of social influence
Questions after 9 all scenarios
• When considering the 9 scenarios above, how much were you influenced by the decisions that [influencer] made in these scenarios?
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self-reported impact of social influence
Used regression to analyze
• Applied GLMM + random intercept
• Model selection by backward elimination
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Social influence makes a difference!
• People are influenced by privacy experts and their friends differently• Example: 11% more allowed in the “allow” scenarios when influenced by
consistent experts, compared to control condition with no influence
• Social influence speeds up decision making
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Sure!
Social influence speeds up decision making
• In general among all conditions:• allow < deny < balanced
• Impact of social influence:• With social influence (3.69 s) < without social influence (4.24 s)
• Biggest impact on balanced scenarios:• With social influence (3.61 s) < without social influence (4.55 s)
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Factors impacting the extent of social influence
• Task difficulty • Most influence in balanced scenarios
• Consistency • Consistent social cues have more influence
• Strength of social cues • Strength of cues directly relates to the influence
• Type of influencer• Experts allow
• Friends deny
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Reported to be significantly more influenced by consistent friends than by inconsistent friends
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Influenced to opposethe cue
Influenced to followthe cue
not influencedinconsistent social cue200150100500
number of participants
Reported to be significantly more influenced by consistent friends than by inconsistent friends
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Influenced to opposethe cue
Influenced to followthe cue
not influenced
not influenced200150100500
number of participants
consistent social cueinconsistent social cue
Reported to be significantly more influenced by consistent experts than by inconsistent experts
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Influenced to opposethe cue
Influenced to followthe cue
not influenced
number of participants
not influenced
not influenced
consistent social cueinconsistent social cue
200150100500
number of participants
People reported to prefer influence from experts
• Reported to be significantly more influenced when being asked about privacy experts in control condition
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Influenced to opposethe cue
Influenced to followthe cue
cue comes from friends200150100500
number of participants
not influenced
People reported to prefer influence from experts
• Reported to be significantly more influenced when being asked about privacy experts in control condition
• Most mentioned quality to be influenced by: having background in technology
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Influenced to opposethe cue
Influenced to followthe cue
not influenced
200150100500
number of participants
not influenced
cue comes from friendscue comes from experts
not influenced
Social influence in action
• Social influence is a promising approach for privacy assistants
• Important to choose influencers carefully and evaluate them over time
Pardis Emami-Naeini, Martin Degeling, Lujo Bauer, Lorrie Cranor, Mohammad Reza Haghighat, Richard Chow, Heather Patterson
More info: www.privacyassistant.org
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