the integral designer: developing you

58
e Integral Designer: Developing You Whitney Hess [email protected] whitneyhess.com @whitneyhess

Upload: whitney-hess

Post on 23-Aug-2014

3.356 views

Category:

Self Improvement


54 download

DESCRIPTION

It’s a given that much of our success as practitioners depends on our ability to foster meaningful relationships with our colleagues and customers. But what about our relationship with ourselves? When we ignore our emotions, act against our values, and become indifferent to our surroundings, we lose who we really are and run a much greater risk of not achieving our clients’ goals (and our own). In this talk, we'll explore how presence, adaptability, empathy, and influence can be our most effective design tools. And we'll address how to cultivate these qualities through intellectual, emotional, and physical practices we can integrate into our everyday routines.

TRANSCRIPT

Page 2: The Integral Designer: Developing You

from superhero to zero

Page 3: The Integral Designer: Developing You

What does it take to be

integral?

Page 4: The Integral Designer: Developing You
Page 5: The Integral Designer: Developing You

Self-Awareness Social Awareness

Self-Management Relationship Mgmt

Social + Emotional Intelligence

Page 6: The Integral Designer: Developing You

Self-Awareness Social Awareness

Self-Management Relationship Mgmt

Social + Emotional Intelligence

Page 7: The Integral Designer: Developing You

Self-Awareness• Emotional Self-Awareness• Accurate Self-Assessment• Self-Confidence

Social Awareness• Empathy• Organizational Awareness• Service Orientation

Self-Management• Emotional Self-Regulation• Transparency• Adaptability• Achievement Orientation• Initiative• Optimism

Relationship Mgmt• Developing Others• Inspirational Leadership• Change Catalyst• Influence• Conflict Management• Teamwork & Collaboration

Social + Emotional Intelligence

Page 8: The Integral Designer: Developing You

What am I missing?

Page 9: The Integral Designer: Developing You

My SEI Profile (early 2013)

Page 10: The Integral Designer: Developing You

My SEI Profile (early 2013)

Page 11: The Integral Designer: Developing You
Page 12: The Integral Designer: Developing You

Mind

Heart

Body

Page 13: The Integral Designer: Developing You

Mind

Heart

Body

Most workplaces

Page 14: The Integral Designer: Developing You

Mind

Heart

Body

մեink

Feel

Sense

Page 15: The Integral Designer: Developing You

Mind

Heart

Body

մեink

Feel

Sense

Cognitive

Emotional

Somatic

Page 16: The Integral Designer: Developing You
Page 17: The Integral Designer: Developing You

Integration

Page 19: The Integral Designer: Developing You

Neuroplasticity!

Page 20: The Integral Designer: Developing You

Self-Awareness

Self-Management Relationship Mgmt

Social Awareness

Page 21: The Integral Designer: Developing You

Self-Awareness

Self-Management Relationship Mgmt

Social Awareness

Presence Empathy

InfluenceAdaptability

Page 22: The Integral Designer: Developing You

Self-Awareness

Presence

Page 23: The Integral Designer: Developing You

մեose struggling with presence:

☐Get distracted easily ☐Have overactive mental chatter

☐Find themselves easily irritated

☐Treat people abrasively without realizing it

☐Feel imbalance in their work life, health and family

☐Feel unexplained aches and pains

Page 24: The Integral Designer: Developing You

մեe Oblivious Applicant(a story)

Page 25: The Integral Designer: Developing You

Benefits of presence:

✓Greater awareness and understanding of your own feelings and emotions

✓ Easier to focus on the task at hand

✓Heightened experiences and stronger memories

✓ Peacefulness and inner stillness

✓ Connection to your personal truth

Page 26: The Integral Designer: Developing You

Developing your presence

1. Write morning pages

2. Observe your thoughts

3. Pause and breathe

Page 27: The Integral Designer: Developing You
Page 28: The Integral Designer: Developing You
Page 29: The Integral Designer: Developing You

Self-Management

Adaptability

Page 30: The Integral Designer: Developing You

մեose struggling with adaptability:

☐Find it hard to juggle demands

☐Get frustrated by change — even when positive

☐Find changing priorities stressful

☐Slow to see things from another perspective

Page 31: The Integral Designer: Developing You

When Development is Done(a story)

Page 32: The Integral Designer: Developing You

Adaptability =

FlexibilityAttitude

VersatilityAptitude

from Dr. Michael O'Connor and Dr. Tony Alessandra’s մեe Platinum Rule

• Confidence

• Tolerance

• Empathy

• Positiveness

• Respect

• Resilience

• Vision

• Attentiveness

• Competence

• Self-correction

+

Page 33: The Integral Designer: Developing You

Benefits of adaptability:

✓Know how to negotiate agreements so that everyone wins

✓ Accept surprises whenever they arise

✓ Able to generate alternative solutions

Page 34: The Integral Designer: Developing You

Developing your adaptability

1. Brainstorm alternatives

2. Observe your reactions to change

3. մեrow away old work

Page 35: The Integral Designer: Developing You

Social Awareness

Empathy

Page 36: The Integral Designer: Developing You

մեose struggling with empathy:

☐Assume they know how the other person feels

☐Believe everyone thinks like they do

☐Wait for their turn to talk, planning their response

☐Have a hard time “reading” people

☐Are oen surprised by what someone has said or done

Page 37: The Integral Designer: Developing You

BlahBlahBlah(a story)

Page 38: The Integral Designer: Developing You

#1 Job Skill in 2020

Page 39: The Integral Designer: Developing You

Five Levels of Listening:

1. Ignoring

2. Pretending

3. Selective

4. Active

5. Empathic

from Stephen Covey’s մեe 7 Habits of Highly Effective People

Page 40: The Integral Designer: Developing You

Benefits of empathy:

✓More accurately read people’s moods and non-verbal cues

✓Respect and relate well to people of diverse backgrounds

✓Understand how others’ perspectives differ from your own

✓ Better predict others’ reactions

✓More effectively serve their needs

Page 41: The Integral Designer: Developing You

Developing your empathy

1. Assess your level of listening

2. Watch for cues

3. Read more literary fiction

Page 42: The Integral Designer: Developing You

Relationship Mgmt

Influence

Page 43: The Integral Designer: Developing You

մեose struggling with influence:

☐Take little notice of audience’s needs or interests

☐Deliver same argument or presentation regardless of audience

☐Rely on their position of authority, or are resigned to having not having any

☐Find it hard to communicate a common vision that involves others

Page 44: The Integral Designer: Developing You

մեe Incredible Hulk(a story)

Page 45: The Integral Designer: Developing You

Principles of Persuasion:

1. Reciprocity 2. Consistency 3. Social Proof 4. Liking 5. Authority 6. Scarcity

from Dr. Robert Cialdini’s Influence: մեe Psychology of Persuasion

Page 46: The Integral Designer: Developing You

http://www.scn.ucla.edu/pdf/BuzzSA72013.pdf

մեe Salesperson Effect

Page 47: The Integral Designer: Developing You

Benefits of influence:

✓ Build consensus and support for ideas ✓ Appeal to others’

self-interest

✓ Adapt your approach by anticipating people’s responses

✓ Turn others into evangelists

Page 48: The Integral Designer: Developing You

Developing your influence

1. Consider your available strategies

2. Observe an influencer

3. Be a helper and accept thank you

Page 49: The Integral Designer: Developing You

Self-Awareness

Self-Management Relationship Mgmt

Social Awareness

Presence Empathy

InfluenceAdaptability

Page 50: The Integral Designer: Developing You
Page 51: The Integral Designer: Developing You
Page 52: The Integral Designer: Developing You
Page 53: The Integral Designer: Developing You

Corporate Mindfulness

• Google’s Search Inside Yourself

• Awake@Intel

• Meditation at Medium

• Salesforce.com meditating CEO

• SAP’s Mindfulness Program

Page 54: The Integral Designer: Developing You

What would it be like if I had more _________?

What kind of invitation am I to others?

Page 55: The Integral Designer: Developing You

What do I need to do to be

integral?

Page 57: The Integral Designer: Developing You

Plot Your Course — personal development coachinghttp://whitneyhess.com/plot

Learn մեe Ropes — user experience career coachinghttp://whitneyhess.com/learn

Take մեe Helm — UX leadership coachinghttp://whitneyhess.com/helm

Run a Tight Ship — product strategy workshopshttp://whitneyhess.com/ship

20% discount on all programs when you mention Slideshare

Page 58: The Integral Designer: Developing You

Other Resources

Booksմեe Intuitive Body, Difficult Conversations, Daniel Goleman’s Emotional Intelligence, մեe Power of Now

ToolsOprah & Chopra, Headspace, Li app, Insight Timer

ProgramsSearch Inside Yourself Leadership Institute, Wisdom 2.0, Mindfulness-Based Stress Reduction, HayGroup’s Emotional & Social Competency Inventory