the internet & electronic commerce the electronic mall
Post on 19-Dec-2015
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The Internet & Electronic Commerce
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THE ELECTRONIC MALL
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Online Sales
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Traditional Commerce: Buyer
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Traditional Commerce: Seller
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Business processes suited for e-commerce --
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Group Exercise
What are some advantages of e-commerceRe: sales and costs; other??
What are some disadvantages of e-commerce?HumanTechnologicalSocial, cultural
What business processes involving HR are amenable to e-commerce type solutions?
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Three Questions Regarding E-Commerce
How will e-commerce change our customer’s priorities?
How can we construct a new business design to meet these new customer priorities?
What technology investments must we make to survive, let alone thrive?From Kalakola and Robinson “E-business:
Roadmap for SuccessHow does this question relate to HR?
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International Electronic Commerce
Language barriers must be overcomePolitical structures
Currency conversionTariffs and import/export restrictions
Legal, tax, and privacy concernsWho has jurisdiction to levy taxes?How is personal information handled?
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The Internet and World Wide Web
The Internet is a large system of interconnected networks that spans the globe
The World Wide Web (WWW) is part of the Internet and allows users to share information with an easy-to-use interfaceClient server architecture; graphical user
interface; dynamic links Developed by the U.S. Department of Defense
in the early 1960s
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Some Characteristics
UbiquitousGlobal reachUniversal standardsInformation richnessInteractiveDensity of informationPersonalization and customization
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Intranets and Extranets
ExtranetAllows select users
outside organization to use its intranet:
CustomersBusiness partnersVendorsUsed in B2B
Intranet:
Internal network using web technology
Overcomes computer platform differences
Often installed on existing network infrastructure
What are some applications of each? Benefits?
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E-Commerce and Industry Value Chains
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E-Commerce and Firm Value Chains
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Value Chain Observation
How does e-commerce impact the value chain?
How does one firm using e-commerce impact others?
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INTERNET BUSINESS MODELS VIRTUAL STOREFRONT: Sells
goods, services on-line MARKETPLACE CONCENTRATOR:
Concentrates information from several providers
ON-LINE EXCHANGE: Bid-ask system, multiple buyers, sellers
INFORMATION BROKER: Provide info on products, pricing, etc.
TRANSACTION BROKER: Buyers view rates, terms from various sources
AUCTION: Electronic clearinghouse products, prices, change in response to demand
REVERSE AUCTION: Buyer sets price, submits to multiple sellers
DIGITAL PRODUCT DELIVERY:Sell, download software, other digital products
CONTENT PROVIDER: Creates revenue through providing client for a fee, and advertising
ON-LINE SERVICE PROVIDER: Provides service, support for hardware, software products
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Business-to-Business Electronic Commerce
Automation Of Purchase, Sale Transactions From Business To Business
Electronic Data Interchange (EDI): Older System, Being Replaced By Internet, Intranet
Provides Alternative Sources
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Two Main Type of Internet-based B2B Commerce
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Pure Types of Net Marketplaces
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Electronic Commerce Support Systems
WEB HOSTING SERVICES: provides large servers for Web sites of fee-paying customer
ELECTRONIC PAYMENT SYSTEM: using Web for electronic funds transfers, credit , smart & debit cards
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Types of Online Communities
Different sponsors or members opportunities to interact
with a general audience organized into general topics
Practice communities focused discussion groups,
help, information, and knowledge relating to an area of shared practice
Interest communities focused discussion groups
based on a shared interest in some specific subject
Affinity communities focused discussions and
interaction with other people who share the same affinity. Affinity refers to self- and group identification
Sponsored communities created by government,
nonprofit, or for-profit organizations for the purpose of pursuing organizational goals -- often commercial goals
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Internet Benefits To Organization
Reduces Communication CostsEnhances Communication; CoordinationAccelerates Knowledge DistributionOther ???
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Internet Challenges
SECURITY: Exposure to Thieves & Vandals; Hackers Steal, Use Passwords; Not Yet Safe for Large Business Transactions
TECHNOLOGY: Lack of Uniform Standards; Transfer of Graphics, Video can be Costly
LEGAL ISSUES: Need More Laws Governing Electronic Commerce; Are e-mail Contracts, Electronic Signatures Legal?