The intranet and the digital transformationOscar Berg

Intranätverk Gothenburg May 21, 2015

Technology that empowers

people

Workshops, speaking and advisory

Digital strategy and service design

twitter: @oscarberg

Independent

1964 1990”An electronic organization…is the only type of organization that can begin to keep pace with the changing business conditions”

”The transistor and the communication satellite will make possible a world where we will be in instant contact with each other, wherever we will be.”

Steve JobsArthur C Clarke

2015

ConsumersOrganizations

Organizations can’t keep pace with consumers

Feedback Förbättringar

A digital transformation is needed

Offering

Feedback

Insights

Innovation

Based on Esteban Kolsky’s ”Experience Continuum”

40

45

50

55

60

1975 1980 1985 1990 1995 2000 2005 2010 2015

Routine jobs

Non-routine jobs

Creative jobs are taking over

Source: “Is Job Polarization Holding Back the Labor Market?”, Stefania Albanesi, Victoria Gregory, Christina Patterson, and Ayşegül Şahin, 2013

Non-routine jobsRoutine jobs

Physical work

Knowledge work

This is the future of work

We work under mounting pressure

We work in isolation

Tried to collaborate

The effective usage rates of enterprise software are down compared to two years ago, with users experiencing productivity losses of around 17%. It’s like giving everyone Friday off.   IT Adoption Insight Report, 2012, Oracle UPK & Neochange

”We deal with increasing complex IT

We work like it’s 1995

Wanna  try  a  smarter  way  of  working?  

Sorry,  I  don’t  have  9me.  I  need  to  empty  my  inbox.  

What to do?

Low employee engagement

Higher absence

Less motivation

Lower productivity

Act on what we already know

We learned that the only way for businesses to consistently succeed today is to attract smart creative employees and create an environment where they can thrive at scale.

Eric Schmidt, ”How Google Works”

”

Feedback Förbättringar

How to keep pace with external change?

Offering

Feedback

Insights

Innovation

Based on Esteban Kolsky’s ”Experience Continuum”

Digital collaboration

An seamless, coherent and flexible digital workplace

Supporting freeform collaboration between people, anywhere

A site to access to information and tools

Supporting mostly routine work

The intranet has to evolve

Empowered and engaged co-workers

The best conditions to do their jobs - together

Quality = happy

customers

Efficiency = happy owners

This is what it all comes down to

The digital workplace

…it’s about the people, getting the best people, retaining them, nurturing a creative environment and helping to find a way to innovate.

Marissa Mayer, CEO at Yahoo!

”

Thank you!Oscar Berg

oscarberg.net twitter: @oscarberg