THE ITIL v3 CERTIFICATION ROAD MAP

www.fastlaneus.comEnabling Digital Business

The path to top level ITIL expertise with Fast Lane is the fastest method to achieve ITIL Expert level and beyond. Following this path gets you ITIL certified in less time and more cost effectively than any other ITIL training company. How does Fast Lane do it? Using our Blended Learning approach, we have created a path that significantly accelerates your training and certification goals. Here are the requirements on the Fast Lane path to ITIL Expert:

V3 CERTIFICATION CREDIT VALUEITIL Foundation Certification 2

ITIL SERVICE LIFECYCLE CERTIFICATIONSService Strategy 3Service Design 3Service Transition 3Service Operation 3Continual Service Improvement 3

ITIL SERVICE CAPABILITY CERTIFICATIONS Plan, Protect & Optimize 4Service Offerings/Agreements 4Operational Support & Analysis 4Release, Control & Validation 4Managing Across the Lifecycle 5

Awareness Level: This level is intended for general audiences and supports ITIL adoption in an organization.

Foundation Level: This level focuses on knowledge and comprehension to provide a good grounding in the key concepts, terminology, and processes of ITIL v3.

Intermediate Level: In the ITIL v3 Intermediate level, there are two streams: the Lifecycle and Capability streams. Both Intermediate streams assess an individual’s comprehension and application of the concepts of ITIL v3. The Lifecycle stream is built around the five core OGC books: Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO) and Continual Service Improvement (CSI). The Capability stream is built around four clusters: Service Offerings and Agreements (SOA), Planning, Protection & Optimization (PPO), Release, Control & Validation (RCV) and Operational Support and Analysis (OSA).

Expert Level: The course Managing Across the Lifecycle brings together the full essence of a lifecycle approach to service management. Once you have gained the requisite 22 credits through Foundation, Intermediate and Managing through the Lifecycle, you will be awarded ITIL Expert status. No further examination or course is required.

Master Level: The Master Level Diploma will assess an individual’s ability to apply and analyze the ITIL v3 concepts in new areas. This Master level is undergoing development.

v3 Managers Bridge (5)

ITIL Master

ITIL Expert

Managing Across the Lifecycle (5)

SS3

SD3

ST3

SO3

CSI3

OSA3

PPO3

RCV3

SOA3

Lifecycle Modules Capability Modules

ITIL v3 Foundations (3)

ITIL v3 Awareness Training

MASTER LEVEL

EXPERT LEVEL

INTERMEDIATE LEVEL

FOUNDATION LEVEL

AWARENESS LEVEL

www.fastlaneus.com

FAST LANE’S COMPREHENSIVEITIL TRAINING AND

CERTIFICATION SERVICESFast Lane, the leader in advanced and emerging

technology training services, offers comprehensive ITIL training and certification, providing you multiple ways

of attaining your learning objectives.

We help you and your organization acquire ITIL skills FASTER—

• Class time for Lifecycle courses is just 1.5 days (instead of 3 days)• Class time for Capabilities courses is just 2.5 days (instead of 5 days)• Flexible, on-demand access to high-quality, EXIN-accredited eLearning materials• Classes are scheduled in clusters, allowing up to 3 Lifecycle courses in just 1 week!• Significant savings by purchasing at the Track Level!

Our Blended courses leverage a mix of delivery mediums and logically structure training around Blooms’ pyramid, providing a more-effective training design. Self-Paced eLearning modules allow you to complete the “knowing” component of the course at a time and pace convenient to you. Upon completion of the eLearning, you will attend a classroom (physical or virtual) session to “apply” the core concepts through case studies, assignments, role-plays, and peer interaction.

THE FAST LANE DIFFERENCE: BLENDED LEARNING

The typical structure of an ITIL Capability Training course requires students to spend 5 days in a classroom.

Fast Lane’s blended courses reduce classroom time to 2.5 days and allows students to complete the self-study elements of the course at a time convenient to them.

Day 1 Day 2 Day 3 Day 4 Day 5 Self Study Day 1 Day 2 Day 3

Bloom Level

6

5

4

3

2

1

Applying Applying

Knowing Knowing

About Fast Lane

Why Fast Lane• Guaranteed Dates• Industry-Leading Instructors• Multi-Vendor

1-855-778-7246 info@fastlaneus.comP.O. Box 2168 Cary, NC 27512

Delivery Methods

Fast Lane is the leading, worldwide provider of advanced IT education for Cisco, NetApp, VMware, Microsoft and many other leading technical vendors. We enable our customers to execute their digital business strategies through our comprehensive portfolio of authorized training courses focused on emerging technologies and through our services such as custom content development, sales enablement, demand generation and business transformation. Our core competency is the outsourced delivery, development, management and marketing of vendor authorized technical training on advanced technologies including Collaboration, IoT, Big Data, Security, Cloud Computing and Mobility. With one of the world’s largest dedicated training lab environments coupled with the combination of physical offices in over 30 countries and partners in over 40 others, Fast Lane has a worldwide reach untouched by any other training organization.

E-Learning

Instructor-Led Online Private OnsiteFLEX Classroom

Guaranteed to Run (GTR)Instructor-Led Training

Contact Us

• Worldwide Coverage • Full Public Schedule• Multiple Delivery Methods

• Onsite Training• Consulting• Content Development