the landlord’s master guide to reclaiming your … · office for your property management needs....

THE LANDLORD’S MASTER GUIDE TO RECLAIMING YOUR WEEKENDSHow Your Local Real Property Management Office Can Help You Get Your Life Back

Each office is independently owned and operated.

2 RealPropertyMGT.comEach office is independently owned and operated.

Thank you for downloading the Master Guide to Reclaiming Your Weekends. Inside, you’ll learn about many common problems facing landlords. These problems cause property owners to lose valuable time, money and interrupt their lives.

This guide can be read cover to cover, but we’re confident you’ll continue to refer to this master document throughout your career as a landlord. It covers many distinct problem areas where Real Property Management handles the most significant problems landlords face, all while highlighting why our approach to property management exceeds our customers’ expectations.

We hope this book provides useful information on how to manage your property. But we also hope you’ll consider your local Real Property Management office for your property management needs. As you read about the common problems landlords face, you’ll see how complicated property management can be. As with any other profession, a property management professional is an expert in their field, and is therefore well positioned to save you time, money and headaches.

Go to realpropertymgt.com to learn more about our property management services or to find your local office.

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1. Have you ever spent your entire Saturday working at your rental property?

2. Have you ever left work to deal with an emergency at your rental property?

3. Have you ever left or been late to an event because you were dealing with problems at your rental?

4. Have you ever missed an important meeting at work because of your rental?

5. Have you ever been late getting home because of your rental?

6. Have you ever missed your child’s game, recital, or school function because of your rental?

ASK YOURSELF THE FOLLOWING QUESTIONS

If you answered yes to any of these questions, then your rental is taking important time away from your family, personal or professional life. Time away from work and family is valuable time and causes undue stress and problems. Is the time and effort you spend on your rental really worth it?



Thousands of investors nationwide know--you won’t find a more professional, experienced, or reliable property management company in the nation. Put our experienced team and proven process to work for you.

There is a good reason why property owners in your community—and thousands across the country—turn to Real Property Management offices as their first choice: we have revolutionized property management in a way that delivers a more reliable, scalable, professional and technology-driven management platform that results in a better return on their investment.

Each office is independently owned and operated. 4 RealPropertyMGT.com


• We are dedicated professionals who live and work in the communities we serve.

• We run your rental property like a business, and remain focused on getting the best return on your investment.

• We are held to a higher, national standard and offer greater reliability than the competition.

• Our proven processes are based on over 25 years of experience and technology-driven platforms.

• We have earned numerous awards and garnered the attention of reputable media sources. In addition to the national recognition below, many local Real Property Management offices have received awards from their communities.

HERE’S WHAT YOU SHOULD KNOW ABOUT REAL PROPERTY MANAGEMENT

We offer a committed team and a more efficient process that saves you time and money. Put that team and proven process to work for you!



CHAPTER ONE

FILLING VACANCIES



Filling a vacancy takes time and effort! Because of the number of steps and the time each takes to do properly, most DIY landlords (and some not-so-professional property managers) take shortcuts to save time. The consequence can easily be a problem tenant who does not respect the property or rent obligations. In the long term, saving time during the rental process can result in many more hours of hassles in the future.

Real Property Management offices don’t take shortcuts. We have learned from our 25 years experience that it’s a bad practice that dramatically increases a property owner’s risks.

As the nationwide leader in property management, Real Property Management offices have developed a proven leasing process that shortens vacancies by finding reliable tenants more quickly.

• First, we act quickly to help the owner PREPARE THE HOME for rental, also referred to as getting the home “rent ready.” This includes professional re-keying, lock box installation, and guidance on any repairs or improvements that may be needed to help your property rent faster.

• Next, we assist you with determining the BEST RATE TO LEASE your home that is appropriate for the property and market. A professional evaluation with local expertise is essential to help you decide on the best rental price for your property, and will aid in getting it rented as quickly—and profitably—as possible.

• We ADVERTISE the rental aggressively with a proprietary marketing strategy that includes advertising across dozens of the most visited rental sites, including our own, and several other local outlets to attract more qualified applicants.

• We ANSWER INQUIRIES from prospective residents on demand, and we utilize information-enabled yard signs to allow applicants to call or text for more information, 24/7.

• We respond quickly to schedule PROFESSIONAL SHOWINGS with a team of responsive, experienced leasing agents who are committed to finding you reliable tenants.

• We COLLECT APPLICATIONS from as many potential tenants as possible so you are assured of the best qualified tenant possible.

Filling Vacancies



• Then, we SCREEN APPLICATIONS with expedited, yet thorough, background checks on every potential tenant over 18 years old, including criminal, credit, employment and rental history. This is very important, as well-screened tenants are more likely to stay longer and help you avoid costly turnover down the road.

• We work with the client to SELECT THE BEST POSSIBLE TENANT from the applicants based on the screening process.

• Then, we MANAGE LEASE-SIGNING AND MOVE IN, setting expectations clearly and attending to all the details.

• Throughout the entire leasing process, we provide UNSURPASSED SERVICE by our experienced team of experts, with weekly leasing updates, an information-packed online portal and first-class customer service.

A tested, efficient leasing process protects your cash flow while saving you time and headaches. You can rely on Real Property Management offices for shorter vacancies, more reliable tenants, longer lease terms, and your own team of experts to support you every step of the way. Put our experienced team and proven process to work for you!

Filling Vacancies



Have you ever wondered why some property owners/managers require personal information such as credit reports and a personal background check on ALL potential tenants over the age of 18, and some don’t require much at all? Why do some landlords require references, personal and past landlord information and even request income verification while others are more relaxed and satisfied with just meeting you?

Often it can be a tell-tale sign of the difference between a DIY (do-it-yourself ) landlord and a professional property management company. Thorough screenings of prospective tenants can help avoid problems in the future such as late rent, damage to the property and evictions. And as our survey on landlord practices shows, some landlords may be putting themselves and their neighbors at risk with their lax tenant screening practices.

Real Property Management sponsored a national survey by Liminality Inc., a Boston based research firm, that showed some disturbing statistics concerning the lack of tenant screenings, which included criminal background checks:

• Only 44% of DIY landlords conduct sex offender checks

• Only 51% of DIY landlords conduct criminal background checks

• 23% of DIY landlords sometimes or never conduct credit checks

• Only 51% of DIY landlords contact past landlords for references

Is it any surprise that unqualified tenants often seek out landlords who don’t screen properly?

Proper Tenant Screening



CHAPTER TWO

RENT READINESS



Did you know the average lost income from a vacant 3BR single family residence is over $40 a DAY? That’s why filling a vacancy is imperative—but you also want the best possible tenant.

When a rental home is not ready to be shown, or the rent is set too high for the market, it delays the leasing process, turns off prospective tenants, and hurts your cash flow. It is critical that your property be ready to make a good impression.

Real Property Management offices lease thousands of homes every month and have perfected the “rent-ready” process to ensure the home is leased quickly. When you follow these simple steps, prospective tenants are more likely to see your rental property as a place they can call home.

• Assess the property’s “CURB APPEAL” from the street as if you were a potential tenant—an unattractive first impression can prevent prospective renters from ever viewing the home.

• Walk through and note needed MAINTENANCE & REPAIRS, especially safety and security items, but cosmetic issues as well. Running or leaking plumbing, broken windows, mold, ineffective door locks, etc.—all put you, and your tenant, at risk.

• RE-KEY the property to prevent safety concerns, protect you from liability, and ensure simple, secure access. This is also required by law in many areas.

• CHECK APPLIANCES to ensure they are in working order, clean, and provided with new filters—the water heater, air conditioner and heater. Also ensure that smoke and any other detectors as required by law—carbon monoxide, radon, etc., —are in place and working with fresh batteries.

Rent Readiness



• If REMODELING, cleaning or major work is needed, don’t market and show the property while under construction—it’s difficult for tenants to see what a home might look like.

• REMOVE any personal belongings anywhere on the property [attic, crawl space, garage, storage shed]. Anything you leave behind can expose you to liability.

• PAINT any non-neutral colored walls a neutral color. Do not touch-up—paint completely, and do not leave paint behind for tenants to use.

• Remember to KEEP UTILITIES ON until the tenant moves in. The goal is to create a home the prospective tenant can happily imagine themselves living in—so don’t leave them in the dark! Make sure the home is well-lit and a comfortable temperature.

• Have the home professionally CLEANED and clean up after any handyperson or maintenance crew has completed any work.

• UPKEEP the property during vacancy, including lawn care, landscaping, watering, pest control and routine weekly cleanings.

• INSTALL A LOCK BOX. This allows leasing agents to securely show the property to prospective tenants while reflecting professionalism. The property remains secure, yet accessible.

• Determine an appropriate RENT AMOUNT for the market, area, property condition and type so you quickly attract a sufficient number of interested applicants. A rent rate set too-high will result in a longer vacancy time, which can quickly eat away at the profit you are striving for.

The more attractive the property, the easier it is to lease it quickly to the most reliable tenant possible. If you need assistance getting your rental home Rent Ready, the experts at Real Property Management offices can help you do more for less—faster. Put our experienced team and proven process to work for you.

Rent Readiness



CHAPTER THREE

MAINTENANCE



Maintenance is a necessary expense in property management, and the return on your investment can be negatively impacted without timely, cost-effective repairs and upkeep. In the end, you’ll save time and money and ensure repairs are done in a professional manner, by using trustworthy maintenance personnel.

Maintenance is an area where landlords can easily waste LOTS of time and money because they don’t know the fastest, easiest, and most cost effective solutions. Real Property Management offices have extensive experience and networks of professionals to solve every maintenance issue imaginable.

Maintenance issues will inevitably come up if you own a property. We solve maintenance issues quickly and economically, and handle them for the property owner so they can spend that time with their families, relaxing or at work.

Each Real Property Management office has an extensive network of contractors, vendors and in-house staff to handle property maintenance and repair work. In addition, partnerships with national and local vendors provide professional equipment and services and assists in minimizing maintenance issues.

Cost-Effective, Reliable Maintenance



Professional inspections of your property, both inside and out, help ensure tenants are complying with the terms of their lease and to assess property conditions.

Local Real Property Management offices typically conduct move-in, periodic, and move-out inspections. Documentation and photographs from these inspections assist in determining necessary maintenance and repairs to maintain your home’s value and avoid more costly repairs if left unattended. Inspections also assist in resolving tenant issues that may potentially arise in the future.

For single family homes, the resident is generally responsible for changing filters on your Heating, Ventilation, and Air Conditioning systems every 90 days, complete periodic pest control as needed, and replacing light bulbs and batteries in smoke detectors as needed. They should also maintain the lawn & landscape, including flower beds, shrubbery and shrubs, which may include weeding, mowing, edging, and trimming. Finally, depending on where the property is, tenants may also need to take care of snow and leaf removal.

The property owner or manager needs to repair any problem with the property that isn’t caused by a resident or guest, or that materially affects the physical health or safety of an ordinary person living there. This includes things like heating and cooling systems, water leaks from structural defects, and water heater repairs.

Real Property Management offices are available 24/7 for emergency response. We will take the 2:00 a.m. phone call, not the property owner, which allows our customers to sleep through the night without interruption.

Maintenance Issue — Inspections



Most landlords want it both ways: They want their tenants to stay long-term, pay on time, and take care of their property. Yet too many avoid necessary maintenance in an effort to save money. The fact is, tenants stay, pay and are more careful with a well-maintained property. They respect the property when they see that the owner does, too.

Take it from the nationwide leader: no matter how ideal the tenants, appliances break, systems wear out, and little things will need attention. But here’s the good news—you can maintain your rental property more cost effectively. Here are the five ways Real Property Management helps clients maintain their property for less:

• First, PREPARE the property between tenants to take care of all safety and health issues. As the property owner, it is your responsibility to meet basic habitability standards and codes so you protect yourself from fees and lawsuits. Plus, a clean, well-maintained home with good curb appeal rents more quickly.

• Second, PLAN for maintenance costs—it’s simply part of owning rental property. On average, property owners will need to set aside 1-2 months’ rent per year to allow for ongoing routine maintenance and make-ready costs when tenants move out, and even more if the home is older.

• Third, CHECK proactively to catch problems that can become more expensive if left too long. Seasonal maintenance and regular property inspections—inside and out—help you solve small problems before they escalate.

• Fourth, RESPOND promptly when maintenance is required. It reduces risk and liability, plus your tenants will feel valued when you respond to their needs. Tenants get frustrated quickly when they have a hard time making contact with you, which can lead to expensive tenant turnover.

These four simple steps can help you have the best of both worlds—happy tenants that stay and pay, and a more cost-effective maintenance bill.

With almost 30 years of experience, the experts at Real Property Management offices have streamlined the maintenance process to reduce costs, ensure quality, and continually communicate with you, the property owner. That’s why we’re the clear choice of thousands of homeowners nationwide.

Saving Money on Maintenance



CHAPTER FOUR

COMMUNICATION



When you entrust the management of your rental property to a Real Property Management office, you’re free from the day-to-day hassles and headaches of dealing with tenants. You won’t have to fret over regulations, handling all the details, and stress over all the time and attention all these activities take from your personal life. However, you still want to keep informed about what is going on.

For more than 25 years, Real Property Management offices have kept the lines of communication open with our clients through three simple steps:

First, our clients love their online owner portals, where they can review almost every detail about what is happening with their property, 24 hours a day, seven days a week, from anywhere in the world. The vast majority of offices allow clients to view their financial statements, see when rents are collected and disbursements are made, check tenant rental payment history, review work orders, and even see property photos from the last inspection.

With all that information at their fingertips, Real Property Management clients still know that they can count on a friendly answer to their call, day or night. Our 24-hour hotline ensures that not only tenant emergencies are addressed—but urgent owner concerns as well. Even after hours, your friendly and highly trained team is always ready to serve.

When a client’s property is in the leasing process, they can expect weekly updates from their leasing agent on showings, and applications. We also are available to discuss preparation of the property, offer recommendations on rent rates, and review leasing strategies.

And remember, communication goes both ways: Immediate attention to some maintenance issues is required by law, so it’s critical that we know how to reach you in an emergency.

Here are some recommendations for using your owner portal account:

• Review the transactions on each Monthly Statement posted in your account and use the information to stay informed of your overall financial situation

• Monitor income and expenses, and be aware of approvals and payments needed for maintenance

• Review messages and alerts posted in your account; Real Property Management announcements, reminders of seasonal maintenance work, policy changes, and upcoming deadlines

• Find financial information needed for tax return preparation purposes on the Annual Statement

Constant communication—it’s what you can expect from Real Property Management offices. Put our experienced team and proven process to work for you. And save plenty of time in the process.

Cost-Effective, Reliable Maintenance



Our Anchorage Alaska office had to contend with a situation that is admittedly unusual, but real. Imagine you were the property owner in this case. How much time would you have spent resolving the situation? How would you have discovered the problem and when? Would you know what to do? How much stress would you and your family have experienced? Read on:

When a new home was under construction on a neighboring lot, the builder discovered the duplex’s sewage line was on their property, and the city had cut it off without notifying the property owners. Because the city did not inform anyone of the cut line, the tenants in the upper unit continued using the showers and toilets. This caused the waste from the upper unit to back up into the lower, vacant unit. During their weekly check of the vacant unit, our Real Property Management office found the lower unit was full of sewage draining from the unit above.

Our office promptly notified the property owners, worked to evacuate the tenants, and promptly returned their security deposit and current month’s rent. It’s easy for emotions to run high for all parties in the event of

an emergency evacuation. Acting fast and remaining professional during the event can keep incidental costs down and save the relationship with an existing tenant and prevent potential legal problems.

After dealing with the immediate priorities, the office helped get the sewer line repaired, and the duplex ready to rent again.

You never know what you’ll find behind the door when you invest in real estate. But taking preventive measures, including professional inspections and property surveys, can limit messy situations for property managers, owners, and tenants in the future.

At Real Property Management offices, we are here to advise you in every way we can with your investment properties, and to take care of the dirty work of the day-to-day issues that may arise in property management. Imagine how much time, money, stress and hassle this could have taken from this property owner’s life had our Real Property Management office dropped the ball!

Communication Case Study



CHAPTER FIVE

RENT COLLECTION



When you own rental property, it all comes down to RENT. You need it paid, and you need it paid on time. Easy, right? You get the check on the first, it clears, and voila! You’re in the clear. But it doesn’t take long for most property owners to realize collecting rent is rarely that simple.

Nothing affects your cash flow more than late or missing rent payments. We collect the rent every month and deposit it into your account expeditiously. Our collection processes are professional but tough, and we are extremely diligent in collecting rent through a systematic, timely process.

Tenants are offered a variety of ways to pay rent and have incentives for paying rent on time, so you can get your money as quickly as possible. In addition, we treat each tenant respectfully and fairly, as a positive relationship with a tenant leads to timely rent payments as well as better care for your property.

It’s awkward to deal with tenants’ stories about why their rent is late. It hurts your bottom line and causes you undue stress. Put a layer between you and your tenant with a Real Property Management office who ensures your rent WILL be collected on time without you taking time away from your life!

Here are the 6 steps Real Property Management offices take to keep that rent coming in on time:

• First, we start at the beginning by screening tenants rigorously in an effort to avoid problems down the line.

• Then, we set expectations with tenants early, communicating our firm-but-fair rent policies up front.

• Then we rely on our technology-driven platform which allows tenants to pay online. Funds are then electronically deposited directly into the owner’s account via ACH.

• If rent isn’t paid on time, it triggers our automated collections process so not a moment is wasted. Our respectful-yet-tough team acts like clockwork to enforce the lease and avoid delays.

• We stay up to date on the current laws and regulations so we can act as quickly as the law allows and minimize rent-free days if an eviction becomes necessary.

• Finally, we keep the process professional, not personal. When you have set expectations with tenants early, clearly and respectfully, the outcome is in their hands.

Stop spending time chasing down tenants to pay their rent. Put our experienced team and proven process to work for you.

Rent Collection



CHAPTER SIX

EVICTIONS



Even with careful tenant selection, tenant circumstances can change and legal action can become necessary. While smart property owners do all they can to avoid evictions with a careful and rigorous application process, too many of them learn the hard way that collections and evictions are inherently a part of doing business in this industry.

Anyone can come across hard times so we encourage tenants to call us if they will have a rent payment problem. Depending on the tenant’s history and the property owner’s situation, we can help avoid the eviction process.

Evictions can take an emotional toll if not handled professionally. Evictions must be approached from a legal perspective and not as a personal matter. Plus, threatening tenants and or using unethical collection policies could lead to a lawsuit. It could also lead to further financial loss and damage to the home by an angry tenant.

Our staff is extremely knowledgeable in state and local landlord and tenant laws. If a tenant does not pay rent on time or breaches the terms of the lease, we initiate the proper legal steps necessary, in the fastest possible timeframe, to minimize your costs and get the property leased again.

Evictions are often unexpected, but they are always expensive. The average starting cost is $750.00. Standard court fees are just the beginning—a contested eviction can take months to resolve and requires additional legal actions that add to the costs. They can get even more costly if not handled in full compliance with local, state and federal laws. Mistakes can cause expensive delays and stiff financial penalties.

To help our clients avoid the risk and financial strain of an eviction, we offer a comprehensive Eviction Protection Program. This program is available for any tenant that a Real Property Management office places.

For a very low monthly fee per property, Real Property Management offices will pay the filing, legal fees and court costs in connection with an Unlawful Detainer Action. While this program does not cover a Writ of Possession or set-out costs if a tenant’s belongings must be forcibly removed, it substantially reduces financial risk—while increasing your peace of mind.

Contact us today to learn more about how you can make your rental property investment more stable and reliable with our Eviction Protection Program. As the property management leader with over 25 years of experience, no one knows better how to protect property owners, so call today.

Evictions



After getting married, Darius and his new wife found themselves with two houses and two mortgages. They considered selling, but Darius wasn’t ready to give up his first home just yet. He decided to keep the home, become a landlord and thought he’d take the safe route by renting to a friend. He had never considered using a property management company. As a police officer, Darius had dealt with his fair share of landlord/tenant problems, so he figured he would have no issues with property management.

That is, until seven months had passed and he still hadn’t received a single rent payment. During the course of those seven months, Darius found that he simply didn’t have time to devote to checking on the property, hounding the tenants for payments, nor the heart to begin the eviction process.

When Darius finally went to check on the house, he found extensive damage. “It looked like they had lived there for 10 years,” said Darius. “It was just a complete mess. The carpets had holes in them, doors had holes in them, paint all over the walls. I don’t know how you break a toilet, but they broke a toilet. Water leaked all over everything. They never called me up and said, ‘Hey, this is broken and needs to be replaced.”

When it sank in that he would have to take his tenants to court, Darius realized he had absolutely no knowledge of the civil side of landlord/tenant issues. All his expertise as a police officer wouldn’t get him far when it came to evicting his own problem tenant. When all was said and done, Darius lost $30,000 in lost rent, property damage and attorney fees.

Once Darius made it through the painful eviction process, he began searching for a property management company to take this burden off of his hands. His brother-in-law recommended Real Property Management Northern Utah. Since hiring the Real Property Management office and getting a new properly screened tenant within weeks, Darius has been free from the pressure of renting his home.

“We don’t have hands on the property,” Darius said. “Real Property Management Northern Utah does everything. They manage, they do all the screening of the tenants, and every month they deposit a check into our accounts. It’s that simple for us.” Darius says that they have had no problems or maintenance calls since hiring the Real Property Management office, thanks to the thorough screening process and regular maintenance checkups. According to Darius, the biggest lesson learned was that if you don’t have the time to devote to home rental management, “go with someone like a Real Property Management office to take that burden off of you.”

Eviction Case Study



Property management seems like a simple and straight-forward process. As you have learned, however, that is often not the case. The time and energy required to manage a property is often much more than anticipated, and the legal risks can loom large. For readers who are still unconvinced that professional property management makes sense, we challenge you to calculate the personal costs of self-managing.

1. Calculate the actual time you spend on and at your rental property. Be honest with yourself. Don’t forget things like phone calls, emails, paperwork, driving time, tenant screening, inspections, repairs, showing the property, and researching laws and other info. Add in a contingency of at lease one hour a month for the unexpected problems that will inevitably occur over the course of a year.

2. Calculate the value of your time–A good rule of thumb is to use your hourly wage, or divide your annual income by 2,000 (number of work hours in a year).

3. Multiply the total hours spent on your rental by your hourly rate.

4. This will tell you how much it costs you to manage your rental property on your own. Keep in mind, that cost will rise dramatically should your property require repairs, or in the event of a natural disaster or eviction.

EXAMPLE:

Number of hours spent annually X Value of your time = Cost of managing your rental

Multiply the number of hours you spend each year by the value of your time to determine your true cost of managing your rental property. For example, if your time spent on a rental is 5 hours per month x 12 months = 60 hours annual

Multiply this number by the value of your time, say $100,000 per year divided by 2,000 work hours or $50 per hour.

Your actual cost of managing your rental property is:

60 hours x $50 per hour = $3,000 cost of managing my rental property

(Not including material costs such as supplies needed for repairs and maintenance)

What’s Your Time Worth?



Now, calculate how much a professional property manager would cost.

The typical fee for a property manager varies by market, rental rates, and competitive conditions, but a reasonable estimate is 10% of monthly rent. If your rent is $1,250 (about average for a typical 3 bedroom single family residence), your monthly cost would be $125, and your annual cost would be $1,500.

Returning to our example, the value of the property owner’s time was $3,000. If the property owner’s rent is close to the average $1,250 per month, the cost of self-managing is $1,500 higher than what a professional property manager would charge. It would make economic sense for the property owner to hire a professional to do the job for them.

BONUS: The IRS does not allow property owners to deduct their time as a property expense when filing income taxes. However, the IRS does consider professional property management fees as legitimate property business expenses. So, the after tax cost of professional property management is actually less than the apparent cost, which depends on your tax rate.

Now write down all the disruptions in your life that have occurred due to late rent, maintenance issues, problem tenants, vacancies or any other property management issue. Include how you, your child, partner, friend, family or boss would feel about your absence while you were away dealing with any of the above property management matters.

Then, decide what makes sense for you. With a Real Property Management office handling your property, interruptions to your personal and professional life from your rental would virtually end. You’d never have to break a loved one’s heart by choosing your rental over them. Your evenings and weekends would be your own, and you’d be able to relax and enjoy life, knowing your rental and tenants were well taken care of. Our staff would handle all issues related to your property professionally and courteously, and all this might cost less than what your personal time is worth. (Why work below your pay grade?)

Please consider hiring a Real Property Management office to manage your property. We love this business and would very much like the opportunity to work with you. Find the nearest local office to your property at www.realpropertymgt.com.

What’s Your Time Worth?



“It’s great to have someone oversee my property when I’m not there. They rented our place quickly at a great rate. It’s also a huge relief for them to handle the dirty work, like paperwork and maintenance issues. – Carol

“We have found Real Property Management to be responsive, professional, and easy to work with. They have made leasing our house a positive experience.” – Eric K

“My wife and I are very pleased with how you are managing our property. We are considering buying another rental property and will definitely use you as our property manager. Thank you.” –Joselito G

WHAT OUR CLIENTS HAVE TO SAY


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