the learning hub - atem · •ensure student voice (app.cons. plan) •promote transforming student...
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Life Impact | The University of Adelaide
The Learning Hub Transforming Student Experience
Kendra Backstrom, Programme Director
Life Impact | The University of Adelaide
Hughes Plaza is located within the heart of the North Terrace Campus.
NORTH TERRACE
North Terrace Campus...
Life Impact | The University of Adelaide
HUGHES PLAZA
Hughes Plaza then...
Hughes Plaza now...
The barren void of Hughes Plaza is
gone. In its place is a three level
student space called Hub Central,
which hums with student activity at
all hours of day and night.”
Life Impact | The University of Adelaide
Co-creation, why now?
Life Impact | The University of Adelaide Co-Creation and Innovation in Learning Space Design
Where we were...
Life Impact | The University of Adelaide
To provide the best on-campus experience within the
Australian national tertiary education sector for all our
students.
To transform student experience through the provision of suitable facilities and seamless services to support their academic activities.
To improve attraction and retention rates, securing the
University’s position within the Go8. We will achieve this by
placing a specific emphasis on the undergraduate experience within
this project
To actively engage with the Community at large to support life
long learning
OB
JEC
TIV
ES
VISION
The Learning Hub Project...
Life Impact | The University of Adelaide
Transforming the Student Experience
Life Impact | The University of Adelaide
LHECG Membership:
V-P, Services & Resources (Chair)
Director, Infrastructure, Property & Tech.
Exec Dean, Professions
DVCA Representative
Pro V-C (Learning & Quality)
General Manager Student Services
Program Director
Role:
•Resolve issues which cannot be resolved below
•Make decision on critical issues
•Recommend and provide advice to MPSC on budget and
programme issues
•Maintain strategic direction
CONSTRUCTION PCG
LHPMT Membership:
Program Director (Chair)
Business Development (HR)
Technology
Design & Delivery
Campus Services
Retail & Commercial
MPM
Communications & Engagement
PCG Role:
•Delivery of project to budget, time and scope
CAMPUS SERVICES AND OPERATIONS
Dale Washington
TECHNOLOGY
Anne Primus
TRANSFORMING STUDENT EXPERIENCE COMMITTEE
PCG Membership:
Director, Infrastructure, Property & Tech. (Chair)
Program Director
Construction Manager
Cost Manager
MPM
Design and Delivery
TSE Chair
General Manager, Student Services & Admin
RETAIL AND COMMERCIAL
Stephen Payn
•IT/AV equipment
•Systems Solutions
•Infrastructure
•Service Delivery
•Event bookings
•Service Provider Contracts
(existing and new)
•Parks and Grounds
•Maintenance
•Security Service Delivery
•Tendering/
•Procurement
•Lease negotiation
•Commercial Contracts/Leases
•Commercial viability of retail
•North Terrace Retail Strategy
LEARNING HUB PROJECT MANAGEMENT TEAM
TSE Membership:
Exec Dean Professions (Chair)
Program Director
Pro V-C(Learning & Quality)
Associate Director, IT Architecture
Academic Staff Rep.
Professional Staff Rep
PG Student Rep
UG Student Reps x 2
TSEC Role:
•Ensure student voice (App.Cons. Plan)
•Promote Transforming Student Experience
•Recommend types of services to be
provided
•Recommend Business Deliverables to ECG
LEARNING HUB EXECUTIVE CONTROL GROUP
Role:
•Provide recommendations and advice through Vice President, Services and Resources to the Vice
Chancellor & President , the University Council, and other University Committees as appropriate
•Receive, review and provide feedback on reports and deliverables from Project Management Team
members
•Receive, review and comment on Project/Scope, Plans, Timetable and Budgets
•Receive, review and provide feedback on Reports from the University/s Project Directorate
•The Vice President, Services and Resources has the authority to make decisions should a key milestone
require an urgent decision
DESIGN AND DELIVERY Simon Fenwick
•Design
•Delivery
•Relocations
•Contracts
•Governance
•Property
•Reporting
•OH&S
•Risk
MAJOR PROJECTS STEERING COMMITTEE
PROGRAM DIRECTOR Kendra Backstrom
BUSINESS DEVELOPMENT
Lynette Swift
• Learning experience development
• Service experience development
•Community development
•Hub One Team Process monitoring
• Operational Strategy
•Link with Portal and Service Delivery
COMMUNICATIONS AND ENGAGEMENT
Slavka Kovacevic
•Student Reference Group
•Learning & Teaching Reference
Group
•Library Reference Group
•Services for Students Reference
Group
•International Student Reference
Group
Organisational Structure
Life Impact | The University of Adelaide
Student Reference Group
Life Impact | The University of Adelaide
Student Intern... Facebook...Blog...Twitter...Website
Life Impact | The University of Adelaide
The “What?” Consultation Wall
Life Impact | The University of Adelaide
Impact of Co-creation
Life Impact | The University of Adelaide
Co-creation as a change mechanism
Life Impact | The University of Adelaide
Where are we now...
Positive 83%
Neutral 5%
Negative 11%
Unsure 1%
What do you think about the Hub NOW?
Positive 64%
Neutral 12%
Negative 20%
Unsure 4%
What did you think about the Hub as a student space BEFORE it opened?
Life Impact | The University of Adelaide
Where are we now...
Life Impact | The University of Adelaide
Where are we now...
0%
5%
10%
15%
20%
25%
30%
35%
Computer Group Study Study Alone Printing Buy Food Recreational Prep Food Support Services
What students wanted vs what they find most useful now
First Preference
Most Useful
Life Impact | The University of Adelaide
The Learning Hub (aka Hub Central) today...
Hub Video