the light at the end of the tunnel is not an illusion...... the tunnel is
TRANSCRIPT
The Light At The End Of The Tunnel Is Not An Illusion . . .
. . . The Tunnel Is
2014 – A Wild Ride That Got WilderTIME LINE:
August 2014 – Met with CBTG, shared challenges (fleet, recalls, etc.) & asked for your feedback . . . and boy did you give it
September 2014 – Hertz CEO Mark Frisora resigns & Interim CEO, Brian McDonald named
November 2014 – Hertz Announces New Fleet Strategy:• Hertz purchasing roughly 350,000 model year 2015 vehicles in the U.S., approximately 60%
more than the model year 2014 vehicles. • Approximately 25% of the model year 2015 fleet buy came on-line in the fourth quarter of 2014. • Approximately 70% of the U.S. operating fleet is expected to be risk vehicles in calendar year
2015 versus approximately 85% in 2014.
November 2014 - John Tague appointed President and CEO of Hertz
Meet The New Faces of Hertz• John Tague – President & CEO
– Mr. Tague is a travel and transportation industry veteran and former President and COO of United Airlines.
– “I want to emphasize that we must “earn” our leadership position.” – “You and I won’t be the judge – our customers will.”
• Jeff Foland Senior EVP & Chief Revenue Officer– Jeff will oversee car rental marketing, sales and revenue functions.– Jeff came from United Airlines where he led marketing, sales, technology,
ecommerce, distribution, corporate strategy, business development, contact centers, customer relations and loyalty programs
• Tyler Best EVP & CIO– A corporate technology leader, with significant car rental experience, specializing in
IT integration following acquisitions & mergers, as well as turn-around scenarios.– SVP & CIO at Vanguard Car Rental (Alamo and National Brands). During his four
years (2003-2007) at Vanguard, Tyler led IT initiatives to integrate Alamo’s and National’s systems, including combining their counter systems. Prior to that, Tyler led the IT integration of Avis and Budget, which merged in 2001.
• Tom Sabatino Senior EVP, Chief Administrative Officer & General Counsel
– Tom will oversee various corporate functions - Legal and Compliance, HR, Labor Relations, Communications, Community & Government Affairs, Real Estate and Concessions, Facilities and Construction, and Corporate Operations.
• Who knows any of our new leadership team?
• Are we making the right changes?
• Beyond fleet & leadership, what else should be working on?
• What are you hearing from the RAC market?– National– Avis
What Do You Think?
New Sales Structure & Contacts• Jeff Foland Senior EVP & Chief Revenue Officer• Bob Stuart, EVP Sales & Marketing• Tim Ergas, VP Sales RAC Americas• Hertz now has 5 Regions led by VPs (map on next slide)
• Our very largest strategic accounts are led by Michael Weinstein, VP Global & Strategic Sales, and a team of Global Account Managers
• In most regions, Hertz also has National Account Managers (like me) who manage large, strategic accounts.
• Inside each Region, Hertz has Regional Sales Managers who manage teams of Account Representatives who manage everything else
• Locally, your offices should be connected to and communicating with their Account Reps and RSMs.
Western Region: John Quijano, VP (949) 224-6757 [email protected] Region: Steve Chase, VP (407) 688-5288 [email protected]
Central Region: Jim Tam, VP (972) 453-4667 [email protected]
Canada Region: Tom Froggatt, VP (416) 213-4444 [email protected]
Northeast Region: Anthony Ciminera, VP (212) 373-6401 [email protected]
CA
NV
OR
MT
ID
WY
UTCO
AZ NM
TX
OKAR
LA
MS AL
TN
FL
KS
NE
SD
ND
MO
IA
MN
WI
IL INOH
MI
KY
WA
GA
SC
NC
VA
PA
NY*
ME
DCMD
DE
NJ
RI
VTNH
CT
MA
WV
Western Region: John Quijano, VP (949) 224-6757 [email protected] Region: Steve Chase, VP (407) 688-5288 [email protected]
Central Region: Jim Tam, VP (972) 453-4667 [email protected]
Canada
Canada Region: Tom Froggatt, VP (416) 213-4444 [email protected]
Northeast Region: Anthony Ciminera, VP (212) 373-6401 [email protected]
AK
HI
A Good Program –
Committed Annual Financial Support for the GroupRetail & HBR Overrides
Quarterly, Hertz tracks the Retail & HBR revenues for CBTG as a group. When the group has positive year over year results in either Retail and/or HBR for the quarter, each agency with positive Retail and/or HBR results earns additional Override Commissions between .5%-4%.
CBTG Member Discount Program • Leisure Customers and/or Customers without a Hertz CDP• Book using CDP# 317491• 10% commission on Weekly & Weekend Rentals in the U.S.; 5% on Daily• Discounts up to 20% on Hertz retail rates in the U.S. & Canada
Hertz Business Rewards (HBR) Program• Small Business Customers (annual RAC spend less than $100K) - use Program• 12% Commission (5% standard commission, plus 5% Agency Referral Bonus for first 12 months, plus 2% thru CBTG)• Free Rental Days for Company and Agency• Clients receive low rates and discounts worldwide• Fee-waived Hertz Gold Plus Rewards membership
Hertz Affordable Europe (AFE) Program• Customers Traveling Internationally • 18% commission on Hertz Affordable Europe Rentals• Guaranteed, low competitive rates with free, unlimited mileage
Hertz Meeting and Convention Services• Group and/or Incentive Travel – • 5% commission & Referring agency earns $250 in Hertz certificates for every 20 rentals• Clients receive competitive rates; Reduced rates for site visits; Site-to-site link capabilities;• Dedicated meeting coordinator
What’s New . . . Market share threshold lowered from 31% to 27% - $.50 Paid quarterly on ALL rentals to each agency @ or above share threshold. Results so far: 2011 - $24,067; 2012 – $23,019; 2013 - $24,105Agencies earn this bonus even if CBTG as a group does not achieve 27% Hertz share.How Can You Increase Your Hertz Share?
1. Use the CBTG CDP # 317491 - 10% commissions on Weekly & Weekend Rentals; 5% on daily2. Hertz Business Rewards Program3. Promote New Hertz Improvements4. Tools You Can Use5. Account Conversions
Account Conversion Bonus – plus helps drive share bonusAccount Conversion flyer and redemption form distributed today
Virtual Coupons on CBTG Site
Tools You Can Use
1. Hertz News OnlineQuarterly Online Newsletter. #1 resource for the latest information. Visit www.agentnewsonline.com to sign up today! 2. Travel Agent Discount
CDP # 69212 offers: Up to 20% off on Retail Rates 3. Agent Gold RewardsHertz's Travel Agent Loyalty Program. Sign up at www.hertzagentgold.com
