OSPITALITY WA

WA to start 10c container deposit scheme

August/September 2016 - Issue 54The Magazine of the Australian Hotels Association (WA).

Principal Service Sponsor

Corporate Sponsor

Major Corporate Sponsor

Awards celebrate WA’s accommodation industry

Henry on Eighth: royal experience without the pomp

We’re proud to be recognised as Rainmaker SelectingSuper’s Super Fund of the Year for the second consecutive year. Our consistent investment performance*, low fees and competitive insurance ensures you retire with more. And that’s a plus.

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Issued by Host-Plus Pty. Limited ABN 79 008 634 704, RSEL No. L0000093 AFSL No. 244392 as trustee for the Hostplus Superannuation Fund ABN 68 657 495 890 RSE No. R1000054, MySuper No. 68657495890198, which includes the Hostplus Pension. This information is general in nature and is not intended to be a substitute for professional financial product advice. You should determine the appropriateness of the information having regard to your objectives, financial situation and needs, and obtain and consider a copy of the Product Disclosure Statement before making an investment decision. Ratings are only one factor to be taken into account when deciding whether to acquire, continue to hold or dispose of a financial product. *Rainmaker SelectingSuper June 2015 Survey. HOST8758 SS AHA_WA

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HOSPITALITY WA

3HOSPITALITY WA

contentsGENERAL NEWS5 Federal Election Outcomes8 Higher Drink Prices with 10C

Container Deposit Scheme19 Notice of AGM28 Tap-and-Go Payment Options Lure

Thieves29 Pollie in a Pub29 WA Nationals Have New Leader,

New Racing and Gaming Minister INSIDE NEWS4 CEO’s Report6 President’s Report14 Middy with Mike

EVENT NEWS10 Accommodation Awards for

Excellence

TOURISM NEWS

7 Tourism WA and Qantas Deal

VENUE NEWS

20 Henry on Eighth: Royal Experience Without the Pomp

24 From Sunsets to Heritage

CORPORATE NEWS

27 New Corporate Members

ACCOMMODATION NEWS9 New Hotel Rooms16 Hotels as Anti-Depressants

TRAINING NEWS

6 MLP Special Offer22 Training Calendar26 Transition to Work Program

WORKPLACE RELATIONS NEWS

30 Importance of Anti-Bullying and Sexual Harassment Policies

31 Employee Distress Should not be Ignored

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Hospitality WA is published by the Australian Hotels Association (WA). For enquiries please contact 9321 7701, email mecom@ahawa.asn.au or visit www.ahawa.asn.au

We’re proud to be recognised as Rainmaker SelectingSuper’s Super Fund of the Year for the second consecutive year. Our consistent investment performance*, low fees and competitive insurance ensures you retire with more. And that’s a plus.

hostplus.com.au

Issued by Host-Plus Pty. Limited ABN 79 008 634 704, RSEL No. L0000093 AFSL No. 244392 as trustee for the Hostplus Superannuation Fund ABN 68 657 495 890 RSE No. R1000054, MySuper No. 68657495890198, which includes the Hostplus Pension. This information is general in nature and is not intended to be a substitute for professional financial product advice. You should determine the appropriateness of the information having regard to your objectives, financial situation and needs, and obtain and consider a copy of the Product Disclosure Statement before making an investment decision. Ratings are only one factor to be taken into account when deciding whether to acquire, continue to hold or dispose of a financial product. *Rainmaker SelectingSuper June 2015 Survey. HOST8758 SS AHA_WA

You’re with the Super Fund of the Year. That’s a plus.

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4 HOSPITALITY WA

CEO’S REPORTWestern Australia is at the critical juncture in its economic and social history. The post mining boom has thrown a “super pit” load of challenges for our industry, the state and federal governments and the overall community. How we all tackle and handle these changes over the next three will continue to define our future and the success of Western Australia as one of the greatest places in the world to live. The AHA(WA) represents an industry that contributes over $6 billion a year to the state economy, with capital assets valued at tens of billions of dollars, and we have a leadership role to advance our industry and protect your investments.

We can’t ignore the changes to Western Australia’s economy and the repercussions those changes are having for hotel and hospitality businesses. CommSec data released in July puts WA’s economic performance lower on the table (seventh out of eight) when compared with two years ago, but we are optimistic that there’s opportunity to be found in this new environment. While unemployment and business investment has slowed, WA is ranked third among states and territories in retail spending – up 11.5 per cent on the decade average.

Diversifying our economy is now more crucial than ever before and now is the time for investment in tourism and destination marketing for WA. We continue to hear from both the State and Federal governments that growing our tourism industry has become more of a focus, and the AHA(WA) will be focusing and increasing our efforts to put marketing of our state and attracting visitors on the top of the agenda. You can read more about the latest investment in tourism marketing on page 7.

AHA(WA) has already commenced working productively on key industry issues with the new Federal Government and in particular new ministers

who have moved into portfolios relevant to our industry. Prime Minister Malcolm Turnbull announced changes on July 19th, with a significant shuffling of frontbenchers. The Hon Steven Ciobo was appointed to Minister for Trade, Tourism and Investment, while The Hon Keith Pitt moved into the position of Assistant Minister for the portfolio. Other key players include The Hon Michael McCormack, Minister for Small Business and The Hon Alex Hawke, Assistant Minister for Immigration and Border Protection, who is involved with the proposal to introduce a new tax on temporary working holiday makers, also known as the ‘backpackers tax’. Page 5 has a more in-depth look at the new Turnbull Ministry.

We should all be encouraged by the number of new hotel developments in Perth. 4000 more rooms are being added to the market over the next few years to coincide with Premier Colin Barnett’s push to attract larger events to the city and increase the number of visitors from Asia. More room capacity in Perth is a sign that there’s confidence WA can continue to expand its tourism industry and attract both interstate and foreign travellers to the city. You can read more about the hotel room boom on page 9.

Finally, congratulations to the winners of the AHA WA Accommodation Awards for Excellence. For all the winners and photos see page 10. Congratulations to the 2016 inductee into the AHA Accommodation Hall of Fame, Paul King, CEO of the Seashells Hospitality Group.

Well done to everyone involved in making the awards night a success!

Bradley Woods AHA(WA) & TAA(WA) CEO

“Diversifying our economy is now more crucial than ever before. Now is the time for investment in tourism and destination marketing for WA.”

Follow Bradley Woods@BradleyBWoods

The AHA(WA) would like to acknowledge the following Corporate Sponsors

Inside News

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The Australian Hotels Association and Tourism Accommodation Australia have welcomed the appointment of Mr Ciobo, a long-time supporter of the tourism industry who held the tourism portfolio in opposition from 2007 – 2010.

Tourism will also benefit from the appointment of Assistant Tourism Minister Keith Pitt, member for the Queensland seat of Hinkler. The appointment of Mr Pitt, a regionally-based member, should be seen as encouraging for regional Australia – which faces some of the greatest challenges.

Backpacker tax

In particular, AHA-TAA will be seeking support from the new Ministers to take immediate action to permanently suspend the backpacker tax that is threatening the supply of labour to regional areas.

It is also essential that temporary skilled migration channels are made more flexible to overcome shortages of labour in regional and remote areas. AHA(WA) is also calling on government to support major training and career development programs to help fuel the industry’s expansion.

Write-offs for small business

The AHA(WA) also supports the Coalition Government’s move to extend access to the instant

asset write-off so that small businesses with a turnover less than $10 million can instantly deduct each and every asset under $20,000.

The government has not extended the timeframe for the scheme, which is still due to end of June 30, 2017. So, if you’re considering investing in some upgrades or new equipment for your business, now is the time to do it.

Training our youth

The AHA has thrown its support behind the Coalition Government’s Youth Jobs PaTH (Prepare-Trial-Hire) program, pledging to use the scheme to give at least 5,000 young Australians the opportunity to get into jobs and apprenticeships.

Announced in the 2016 Budget and expected to begin April 2017, the Youth Jobs PaTH will help young people gain a foothold in the labour market through intensive pre-employment skills training. The policy includes an increased wage subsidy for employers who take on young job seekers.

AHA(WA) CEO Bradley Woods said “across the country the Australian hotel and hospitality sector is well positioned to recruit over 5000 people through the PaTH program as we have a current labour shortage of approximately 25,000 workers.”

FEDERAL ELECTION OUTCOMESIn mid-July Prime Minister Malcolm Turnbull and his new Ministry were sworn in. The announcement of the new Ministry saw a shake up to representation in the Tourism portfolio with the Minister for Trade and Investment Steve Ciobo adding Tourism responsibilities and a new Assistant Minister.

General News

Michael MCCORMACK (NSW) Minister for Small Business, takes on small business portfolio from Kelly O’Dwyer

Matthew CARNAVAN (QLD) Minister for Resources and Northern Australia, former adviser to National Leader Barnaby Joyce, now leading the Government’s Northern Australia strategy

Fiona NASH (NSW) Minister for Local Government and Territories, Minister for Regional Development, Minister for Regional Communications

Kelly O’DWYER (VIC) Minister for Revenue and Financial Services, Assistant Treasurer, portfolio renamed and looses the Small Business portfolio.

Christopher PYNE (SA) Minister for Defence Industry, former Minister for Innovation, Industry and Science, now overseeing the Government’s shipbuilding contract

Josh FRYDENBERG (VIC) Minister for Environment and Energy, formerly the Minister for Resources and Northern Australia. Takes on Greg Hunt’s portfolio.

Greg HUNT (VIC) Minister for Industry, Innovation and Science, formerly Minister for Environment, takes on Christopher Pyne’s portfolio

Paul FLETCHER (NSW) Minister for Urban Infrastructure, new minister with responsibility for urban cities and infrastructure

Luke HARTSUYKER (NSW) Assistant Minister to the Deputy Prime MinisterKaren ANDREWS (QLD) Assistant Minister for Vocational Education and Skills

Key Ministerial moves and changes:

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PRESIDENT’S REPORT

Firstly I’d like to pay tribute to Pat Kenny, a doyen of the hospitality industry and a real character. He passed away in early August. His pub, the Savoy Hotel, was renowned for its fish and chips.

Pat gave me sound advice when he came into the Paddo one day in the 90’s after an AHA State Council meeting. It was at a time when we were phasing in the idea of serving beer in bigger vessels.

These guys were used to drinking ponies – 5 oz 145 mls – and I had got rid of them. (These days our customers drink pints 20 oz or 570 mls). On that day two-decades ago, Pat reminded me that he would serve beer in a shoe if that is was the customer wanted.

Pat became a life member of the AHA(WA) in 1981. My condolences go to his family and friends.

On a lighter note, the accommodation industry celebrated and recognized outstanding employees and businesses at the AHA Accommodation Awards for Excellence on Monday 15 August.

The night was a huge success and we were joined by numerous government ministers and shadow ministers. Premier Colin Barnett spoke about his focus on growing WA’s tourism sector in his role as Minister for Tourism. It was wonderful to see so many people accepting awards for their outstanding work across a range of categories.

Neil Randall State President

The awards recognise the relationships

between industry and suppliers that maintain important local jobs,

business reputation and strength.

Inside News

UP SKILL YOUR TEAM WITH AHA(WA)’S INTERACTIVE COURSESCocktail skills course with Gary Beadle. $150 members price, 2-5pm September 13th Beermasters course with Lion. $149 members price, 9-4:30pm September 15th

Early bird and group booking rates available! Call us on 93217701 or email admin1@ahawa.asn.au for more details

7HOSPITALITY WA

General News

Western Australia destination marketing is getting a boost with the State Government announcing a $7.2 million deal between Tourism WA and Qantas.

Qantas said the three-year agreement is one of the biggest airline partnerships in WA’s history and follows the success of a similar agreement signed in 2013 – making a combined commitment of over $15 million to the region.

“With a lower dollar, Australia is an even bigger drawcard for international visitors because of the value it offers. That’s great news for WA and the many industries that benefit from tourism,” said Qantas International CEO Gareth Evans.

Evans says there’s a strong demand for the Singapore-Perth flight, which is currently operating ten flights per week and will increase to double daily for the upcoming December - January peak travel period. The Auckland - Perth flight is also very popular.

“We know a lot of overseas visitors will fly to two or sometimes three destinations when they come to Australia, so part of this campaign will target people who may be landing on the east coast to make the journey west as part of their stay,” said Mr Evans.

The Tourism WA/Qantas partnership will include campaigns in key international markets including advertising special airfares and promotions around major events and activities. There will be a strong focus on digital platforms including online and

social media.

Premier Colin Barnett said the agreement would be used to promote travel to WA from the east coast, Singapore, the United States and New Zealand.

“Perth is going through a once in 100 year transformation thanks to unprecedented public and private investment,” said Premier Barnett.

“It’s important for us to activate the new infrastructure - the hotels, bars, restaurants and public spaces - with leisure and business visitors.”

The agreement is expected to bring thousands of visitors to the state and also encourage wider dispersal of tourists through flights to Broome, Exmouth and other regional destinations.

The WA announcement came within a week of Qantas and Tourism Australia signing a $20 million deal to promote Australia to the world.

The three-year agreement will see both groups share data and focus on new digital marketing campaigns targeted at potential visitors from the United States, Asia, the United Kingdom and Europe.

“The plans we have around data sharing are particularly exciting, allowing us to be more efficient and effective with our advertising but also enabling us to provide consumers with a much more relevant and personalised online experience,” said Tourism Australia Managing Director, John O’Sullivan.

Come on over to the west: Tourism WA and Qantas continue partnership

TOURISM WA AND QANTAS DEAL

Tourism News

8 HOSPITALITY WA

General News

Western Australia will follow Queensland, New South Wales, ACT, Northern Territory and South Australia and introduce a container deposit scheme (CDS) with the aim of improving recycling.

Expected to begin in mid-2018, consumers will be able to get a 10 cent refund on containers usually seen as litter, such as beer cans and bottles, soft drinks, bottled water, small flavoured milk drinks, sports drinks and spirit-based mixed drinks.

CDS operates on the basis that consumers pay a refundable deposit on drinks and can redeem the deposit by returning the container to a range of retail collection points and recycling depots.

The drinks industry has long opposed CDS plans because suppliers will be forced to fund the 10 cent refund, along with the associated handling and administration fees. The scheme is likely to translate into higher retail prices.

The government acknowledges that the cost of cans and bottles is likely to go up by 10 cents, saying the money helps manufacturers cover the cost of transporting empty containers to recycling facilities, the cost of maintaining collection depots and reverse vending machines, and the 10 cent refund.

The 10 cent refund will only apply to containers that have the official label and are produced after the scheme commences.

In South Australia where the CDS has been in place for many years, drink containers make up 2.2 per cent of the litter stream – in WA it’s 13.2 per cent.

The WA Government says the CDS focuses on beverage containers that are usually consumed

away from home and found as litter. Products commonly consumed inside the home, including milk containers and wine bottles, are not included in the scheme because they are more often placed in domestic recycling bins.

What’s in the CDS:

• soft drink cans and bottles;• bottled waters – both plastic and glass;• small flavoured milk drinks;• beer cans and bottles; and• sports drinks and spirit-based mixed drinks.

What’s out of the CDS:

• plain milk (or milk substitute) containers;• flavoured milk containers one litre or more;• pure fruit or vegetable juice containers one

litre or more;• glass containers for wine and spirits;• casks (plastic bladders in boxes) for wine and

or water – one litre or more;• sachets for wine 250ml or more;• containers for cordials, concentrated fruit/

vegetable juices; and• registered health tonics.

HIGHER DRINK PRICES WITH 10c CONTAINER DEPOSIT SCHEME

General News

9HOSPITALITY WA

Hotel development in Perth’s Metropolitan Region is steaming ahead, pushing out the State Government’s original target of 1,900 additional rooms by 2020 to over 4000.At this rate, AHA(WA)’s intelligence estimates there will be an additional 2,100 rooms above the target.

The State Government says new hotel development is critical to growing Western Australia’s economy through tourism, which generates around 91,000 jobs and contributes about $8.3 billion annually. The State Government has a strategy to see that figure grow to $12 billion by 2020.

One new entrant to the market is the Sage Hotel in West Perth, completed in May 2016. The original 1903 heritage house at 1309 Hay Street was refurbished and a 101 room 4-star hotel was integrated into the heritage component. Quest West Perth on King’s Park Road was also completed earlier this year adding 72 rooms. Peppers Kings Square on Wellington Street is expected to open in October 2016 adding 120 rooms. There are numerous projects that are committed and expected to begin construction this year, further adding to Perth’s inventory.

AHA(WA) welcomes the incredible growth and investment in WA’s hotel sector as it reflects extremely positive signs for the State’s hospitality and tourism industries. Coupled with the boost in hotel rooms is millions of dollars in state funding in 2016-2017 to attract major events and tourists to WA: $19 million will help attract big events to activate the new Perth stadium; $3.15 million will be reinstated to the Perth Convention Bureau (PCB) events budget, and the PCB will also receive an extra $7.55 million on top of that.

The State Government also made a successful

Rugby League World Cup bid, securing Perth as a host for two matches at nib Stadium in 2017.

Opened or opening in 2016• Sage Hotel (open)

• Quest West Perth (open)

• Peppers Kings Square is due to open in October

• Quest Mounts Bay Road in West Perth is due to open in August with 71 rooms

• Quest East Perth on Adelaide Terrace is due to open in September with 130 rooms

• Quest in Fremantle is expected to open its doors in December 2016

Also opening soon• Crown Towers in Burswood is expected to open

by the end of the year

• City Lights Best Western in Northbridge is under construction and will add 46 rooms

• Tribe/Mantra Hotel group is building in West Perth

• Double Tree by Hilton – Northbridge, opening early 2017

• Aloft Perth (Starwood), opening March 2017

ROOM BOOST TO REACH 4000

Accommodation News

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AWARDS CELEBRATE THE BEST IN WA’S ACCOMMODATION INDUSTRY

The grand ballroom at Crown Perth was transformed on August 15th into an elegant black and white affair as the hotel industry came together to celebrate outstanding levels of leadership and development in

WA’s accommodation industry.

The event was attended by VIPs including the Hon Colin Barnett, WA Premier and Minister for Tourism along with the Hon Liza Harvey, Deputy Premier and Minister for Police and Road Safety and several other state ministers and opposition shadow

ministers.

Guests entered a beautifully decorated foyer, sipped wine and champagne in an illuminated starry backdrop.

An enormous 37 metre wide screen at the front of the grand ballroom greeted guests as they made their way to decorated tables adorned with black table clothes and candelabras.

The menu was specially crafted for an opulent evening. Guests were served an appetizer of lemon myrtle duck breast, Davidson plum, riberries, bunya nut floss, indigenous herbs and flowers.

Guests indulged on big eye tuna for entrée prepared with finger lime, soy gel, aji Amarillo, toasted grains and black garlic. The main course was a choice of veal fillet served with feuillentine potato, asparagus,

The 2016 AHA Devil’s Lair Gala Ball and the presentation of the Perth Airport WA Accommodation Awards celebrated hard work, passion and dedication in Western Australia’s accommodation industry.

Event News

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Event News

autumn mushrooms, truffle or ballotine of free range chicken served with ventreche ham, smoked potato, charred leek, carrots, lemon puree.

Guests enjoyed decadent desserts of apple compression, clear cider granita, green apple parfait and caramelized apple cake, alternating with a delicious chocolate fondant, milk ice cream, aerated chocolate and Nutella cremeux.

The prestigious Accommodation Industry Hall of Fame inductee for 2016 is Paul King, CEO of Seashells Hospitality Group.

The team at COMO The Treasury went home with an array of awards including Best Overall Accommodation Hotel Award while Holiday Inn Perth City Centre was also recognised with multiple awards including Management Team of the Year Award.

The New Accommodation Hotel Award went to Sage Hotel in West Perth, developed by Australian Development Capital and operated by SilverNeedle Hospitality Group. The 101-room 4-star hotel was integrated with the heritage-listed house where Julio’s restaurant operates - which was also

refurbished and restored.

Magician Robbie T received help from the audience performing some amazing magic tricks that truly surprised the crowd. Perth’s party band Proof performed well-known hits and got the crowd moving after the awards were handed out.

The party kicked on when the After Bar was revealed behind white scalloped draping – the macaroons and cheese were a hit.

With over 400 guests attending this year’s event, the 2016 AHA and Devil’s Lair Gala Ball and the presentation of the Perth Airport WA Accommodation Awards was a

showpiece event on Perth’s social calendar. The AHA would like to thank all guests for their attendance.

For a list of all winners and finalists visit: http://www.hospitalitywa.com/awards

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1. Redeveloped Accommodation Hotel sponsored by Toxfree Winner: Holiday Inn Perth City Centre

2. Accommodation Hotel Marketing sponsored by Advans Exhibition Services Winner: Pan Pacific Perth

3. Apartment/Suite Accommodation Hotel sponsored by Foxtel Winner: Fraser Suites Perth

4. Mid-Range Accommodation Hotel sponsored by Trans Tasman Energy Group Winner: Ibis Perth

5. Superior Accommodation Hotel sponsored by Bars & More Winner: Alex Hotel

6. Deluxe Accommodation Hotel sponsored by Peacocks Bedding Winner: COMO The Treasury

7. Resort Style Accommodation Hotel sponsored by Specialty Curtains & Blinds Winner: Cable Beach Club Resort & Spa

8. Regional Accommodation Hotel sponsored by Ryan & Durey Solicitors Winner: Mangrove Hotel

9. Restaurant within an Accommodation Hotel sponsored by Sealanes Winner: Post, COMO The Treasury

10. Accommodation Hotel Wine List sponsored by Fine Wine Wholesalers Winner: Bistro Guillaume, Crown Perth

11. Hotel Management Team of the Year sponsored by William Angliss Institute Winner: Holiday Inn Perth City Centre

12. New Accommodation Hotel sponsored by Skill Hire Winner: Sage Hotel West Perth

13. WA’s Best Accommodation Hotel sponsored by APRA AMCOS Winner: COMO The Treasury

14. Front Office Award sponsored by City of Perth Winner: Alex Sheehy, Holiday Inn Perth City Centre Highly Commended: Pierre Olivier Lange, COMO The Treasury

15. Hotel Chef Award sponsored by HiscoNFE Winner: Kim Brennan, COMO The Treasury

16. Food and Beverage Services Award sponsored by Asahi Premium Beverages Winner: Francois-Xavier Theus, Four Points by Sheraton Perth Highly Commended: Francois Hoinville, COMO The Treasury

17. Concierge Award sponsored by Hostplus Winner: Stuart Spicer, Pan Pacific Perth

18. Administration, Finance and Executive Support Award sponsored by Perth Convention Bureau Winner: Chathura Gamage, Seasons of Perth

19. Engineering and Maintenance Award sponsored by HFM Asset Management Winner: Stuart Birrell, Four Points by Sheraton Perth

20. Conference and Events Award sponsored by Phonographic Performance Company of Australia Winner: Rachel Potter, Crown Perth Highly Commended: Rebecca D’Costa, Parmelia Hilton Perth

21. Housekeeping Award sponsored by AHS Hospitality Group Winner: Lorna Farooq, Four Points by Sheraton Perth

22. Sales and Marketing Award sponsored by Hostplus Winner: Julia Clark, Parmelia Hilton Perth Highly Commended: Kylie Sullivan, Pagoda Resort & Spa

23. Executive Level Manager Award sponsored by Edith Cowan University Winner: Viran Yapa, COMO The Treasury

Event News

WA Accommodation Awards for Excellence

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Tourism NewsEvent News

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2016 AHA Accommodation Industry Hall of Fame Award

sponsored by

Winner: Paul King CEO Seashells Hospitality Group

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Inside News

A MIDDY WITH MIKE

I recently read an article in The West Australian that calculated methamphetamine use in WA based on the amount found in our waste water. The figures quoted were truly shocking. West Australians are apparently consuming an estimated 2 tonnes of the drug every year – that’s around 2 million hits, or if you’re buying in bulk, around 20 wheel barrows full of the stuff. Now that’s a lot of wheelbarrows.

Methamphetamine consumption in WA is of deep concern to the whole community for a range of reasons, not the least of which is the prevalence of crime and violence that stems from its use. Despite the evidence of use, I still never see figures about drug fuelled violence in statistics released by police, health or the media. As far as I’m aware, when someone is arrested for an assault there is no compulsory testing for the presence of drugs. If they’ve been drinking, the assault is simply put down to an alcohol related crime, and then likely reports as “alcohol fuelled violence”.

The trouble with this approach is that it does not address the issue. It doesn’t gather any meaningful data because it only paints half a picture and therefore fuels the misconception that alcohol is the root of all evil.

The big issue for us is that the “alcohol related crime” data is then used against licensees applying for a whole range of licence applications, from a simple alfresco area through to an ETP to trade past the witching hour.

This data is often used to request what seem to me to be some pretty unreasonable conditions. I understand and even agree with the need for conditions on licences and ETP’s alike. However, what I have a problem with is where these conditions are completely disproportionate to the perceived risk or are so difficult to enforce that it becomes next to impossible to trade.

To reinforce my point here’s a couple of my ‘favourites’ that I’ve dealt with recently.

“No energy drinks may be mixed with liquor by any person on the premises” &”the consumption of energy drinks mixed with alcohol on the premises is prohibited.”

Really?! Do they honestly believe that we are able to police some bloke mixing an energy drink with his vodka back at his table, how many staff do they think we have? Or perhaps the overriding question is; with wheelbarrow loads of ice being consumed every year in WA, are energy drinks mixed with alcohol the real problem? Perhaps

the real problem is ice (not the H2O kind) mixed with alcohol?

“No promotions, advertising or incentives which encourage cheap or discounted liquor or which encourage excessive consumption.”

I can only hope this one was a typo or written by someone with a limited understanding of grammar, rather than someone who wants to make it illegal for the owner of a licensed venue to have a discount on their core product, (yes this was a tavern application not a restaurant). The inclusion of the word “or” in the above regulation makes it illegal for a licensee to advertise a legitimate happy hour, or offer a promotional discount of any amount, even if the discount doesn’t encourage excessive consumption. I can only imagine the field day Woolworths’ lawyers would have with that one if they tried to slap that on a Dan Murphy’s.

The current adversarial system costs thousands of dollars more than it should in responding to unreasonable conditions. Worse still, if venues accept conditions as requested, they are stuck with unworkable conditions that make it impossible to run a compliant business. Perhaps it would be easier to sell up and go into the ice business.

Would you like ice with that drink? Police are obviously fighting a tireless and challenging battle to stem the flow of this destructive drug.

Inside News

15HOSPITALITY WA

Event News

16 HOSPITALITY WA

By Igor Sekulic

The philosopher’s stone for hospitality professionals is guest satisfaction, which in profane terms means turning tired, stressed-out, grumpy travellers with great expectations into returning loyal guests. In other words, making our guests happy. Is my guest happy? For some, it can be a riddle as scary as the Sphinx’s.

Fortunately, the elusive and subjective state of happiness has been all the craze in psychology and medical research over the past decades. Surprisingly, there is a lot to learn for curious hoteliers from a medical school text such as the Williams Textbook of Endocrinology. Our guests, like our staff, are made of cells some of which “are designed to efficiently synthesize hormones and secrete them in a regulated way”.

We know that such hormones released in bloodstream can affect mood, happiness or even delight – why not aim high – hence satisfaction and loyalty. We know how, and we also know which stimuli trigger the secretion of some of these powerful chemical signals. Medical research can help us not only answer the Sphinx’s riddle, but also influence the Sphinx.

The fundamental rationale is that hoteliers, should work on creating stimuli influencing the release of certain hormones in the blood of guests. We spend too much money on expensive amenities or services that cause very little endocrine response, and we ignore simple ways that work, albeit at levels we are unaware of.

Some of the actions below are more adapted to boutique hotels than others. Effectiveness may vary depending on the genetic background of guests and their culture. But regardless, all our guests have a pituitary gland and a thyroid. And importantly, most of what follows is very difficult

for Airbnb or Homeaway to achieve. Most of these actions can only be performed by hoteliers in hotels. If we implemented these simple, inexpensive and powerful tricks, we could gain a unique and decisive competitive edge over short-term apartment rental (STAR) platforms. Hotels could become effective and priceless natural antidepressants. Here’s how…

Name and valueKnow your guests names and call them by their names to give them importance and show you value them. This works also for your staff. And indeed, your staff’s hormones can influence your guest’s hormones.

As a manager, show your staff that you value them beyond performance indicators. Prove you understand that performance is about human stories and not numbers: encourage work in progress, reward efforts made to contribute to your hotel’s vision. Tell your staff “You are awesome”, regardless of what the spread sheet says. A happy staff will naturally communicate and share happiness with guests, which in turn can trigger endocrine responses in your guests.

Be a faithful listenerTry and bond with returning guests. Show you are as faithful as they are. “Mr. Doe, we reserved for you the room you stayed in last time, which you said you loved.” If they want to try another room,

HOTELS AS ANTIDEPRESSANTS

Accommodation News

17HOSPITALITY WA

no problem, you have shown faithfulness, which triggers hormone release.

Make time to listen to your guests. Ask them “what’s your story?” Invite them to retell successful moments of their lives.

Offer lifestyle and comedyRedesign your lobby to facilitate social interaction between guests. The “lifestyle” lobby is not a fad. One of the reasons why customers like Ace hotels is also because lifestyle works at the endocrine level. Offer sitting space outside which improves synthesis in the skin of vitamin D (which is actually a hormone).

Put up signs that say “comedy” in the rooms, publicize the latest comedy movies or series on pay TV, or advertise the coming stand-up comedy shows in town in your elevator. The thought of laughter, the mere expectation of fun, influences hormones secretions. You need not be a funny guy yourself, nor engage in the risky business of telling jokes. However, you could hire a comic performer for guests’ children. Happy children influence parents. If your guests smile, hormone levels are rising.

Wake up and smell the lavenderLavender smell, used by midwives to reduce anxiety and pain through hormonal secretions is also effective to reduce stress in males. A must for business hotels.

Challenge, exercise and celebrate

Not everything should be taken for granted. Booking a table at your restaurant is not guaranteed. Tell them you are trying your best and call them back with good news.

Encourage guests to exercise, offer free gym access and promote exercise on the premises.

Challenge your guests, offer victory and celebrate. For example, challenge your guests to eat five fruits and vegetables a day and offer to renew the basket automatically if they do; challenge them to drink more water, and offer bottles, challenge them to exercise in the morning and congratulate them.

Give and touch, but not too much!They say 5 fruits and vegetables a day, add 5 hugs to the list. Physical interaction is a powerful hormone release stimulus. While it is not a good idea for staff to engage in hugging guests, and while it may seem weird to offer free hugs in the lobby – why not, after all – you may still shake hands, a simple but effective physical interaction.Give, give, give and you shall receive. In those proportions. Put guests on your side and trigger hormone release with free birthday cake, free hot drinks, free ice-cream for children and grown-ups, free treats.

However, be careful with treating your guests with too much sugar and alcohol. Not only are hormones secretions affected by nutrition, but certain foods could also potentially ruin your entire quest for customer satisfaction. Breakfast and dinner at the hotel restaurant and customer satisfaction are connected in more ways than we think.

Instead of sweets at the end of dinner, offer your guests non salty almonds with bitter dark chocolate. Offer whole-wheat bread for dinner and breakfast. The wrong diet can disrupt the mood and affect sleep quality, which no hotelier wants. On the contrary, a dinner of red and green vegetables, tomatoes and spinach, broccoli and peppers, with fish – not fried – salad , olive oil dressing, and no glutamate taste enhancers can contribute to making your guests happier.

12 simple inexpensive actions such as promoting exercise and comedy, giving treats or offering outside sitting space can influence our guests’ mood by changing the level of hormones in their bloodstream. These actions inspired by endocrinology, when combined, could create a unique experience for guests which would work as a soft and natural antidepressant, a feat no short term apartment rental platform can ever achieve. Hoteliers can give travelers a good reason to choose hotels over Airbnb and maybe… become addictive?

Igor Sekulic is currently Business communication Senior Lecturer at Ecole Hôtelière de Lausanne, with 20 years expertise in the entertainment and event industry.

This article was originally published on http://ehotelier.com/

08 9289 9888

info@dwyerdurack.com.au

www.dwyerdurack.com.au

Since 1915, Dwyer Durack has earned a reputation as one of Western Australia’s most respected and progressive law firms.

Our Liquor Licensing team provides a wide range of services to the hospitality industry including:• New Applications for all licence types.• Extended Trading Permits.• Alteration / Redefinition applications.• Objections to grants of new licences.• Representation of licencees subject to disciplinary action.• Representation in criminal matters.

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If musIc plays a part In your busIness, make It your busIness to get the rIght lIcence.

PHONOGRAPHIC PERFORMANCE COMPANY OF AUSTRALIA LTD

ACN 000 680 704 ABN 43 000 680 704level 4, 11 BUCKINGHAM st, sURRY HIlls Nsw 2010 po Box q20, qUeeN vICtoRIA BUIldING Nsw 1230t. 02 8569 1111 f. 02 8569 1183 licensing.mail@ppca.com.au www.ppca.com.au

Just like great service and great food, having the right music playing in the background of your favourite eatery can add another level of enjoyment to your dining experience.

PPCA provides licences to restaurants and cafes around the country on behalf of record labels and Australian recording artists, which allows you to play almost any song you could wish for by all of the very best Australian and international artists.

The value of your PPCA blanket licence is that it gives you complete control over the music that is played in your venue. Our blanket licence gives you the choice to play the majority of commercially released music in Australia, from the latest chart-topping hits to specific genres. In this way you can create the desired atmosphere and give your customers the best possible experience. The right choice of music is often just as important as great food or quality service when customers make a decision about what restaurant to visit or return to. You have the ability to use music to help influence customer behavior, whether it be staying longer and spending more or turning tables quicker.

At PPCA, we are proud of our role in the music industry. As a not-for-profit organisation, the fees collected for use of music are distributed back to the artists and labels that created it.

For more information on PPCA licences for restaurants and cafes, visit ppca.com.au or phone our licensing team on (02) 8569 1111.

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Notice of Annual General MeetingThe Annual General Meeting of the Australian Hotels Association (WA Branch) and the Western Australian Hotels and Hospitality Association Incorporated (Union of Employers) will take place as follows:

Date Tuesday, 18 October 2016 Time 3.30 pmPlace 38 Parliament Place, West Perth

AgendaWestern Australian Hotels and Hospitality Association Incorporated (Union of Employers)

Australian Hotels Association (WA Branch)

1. Opening Welcome2. Reading of Notice Convening the Meeting3. Reading of the of Minutes of previous Annual General Meeting4. Presentation of Annual Report5. Presentation of the Annual Balance Sheet and Statement of Receipts and Expenditure 6. Announcement of results of election and members of State Council and Executive7. Appointment of Auditors8. General Business

Drinks to follow, please RSVP to Tricia Clark on 08 9321 7701 or email to exec@ahawa.asn.au.

Yours faithfully

CEO/EXECUTIVE DIRECTOR

20 HOSPITALITY WA

Steven Lavell grew up in Maylands and says he’s enjoyed watching the changes the riverside suburb has undergone over the years. Having achieved success in an earlier venture, Swallow Bar, Lavell felt there was enough demand for another neighbourhood bar and Henry on Eighth was founded in October 2013.

The name grew from the desire to use a man’s name and location to appeal to the male population. The reason behind choosing this market was the

already existing venues in the area, Mrs S and Sherbet, who appeal to a mostly female clientele. As a result, Henry on Eighth offers a raw and rustic setting, a connection to King Henry VIII that is also reflected in the vintage and second hand furniture used throughout the venue.

A colourful mix

of tables and chairs that will change over time make up the interior of the venue.

The building that houses Henry on Eighth is 90 years old and was originally built as a cinema. Materials that were added in the ‘60s, ‘70s and ‘80s were removed during renovations to revert back to the original brick, timber and steel work wherever possible. Any additional walls were built using bricks from the original building.

A lot of the timber-work downstairs was done using the original staircase, which was no longer fit for use.

There is now a community stage for performing arts, while the elevator has brought a modern edge to the space. The first floor currently houses a small art gallery and bathrooms but will be expanded into a restaurant called The Kings Above.

Henry on Eighth wants patrons to be safe, comfortable and happy.

HENRY ON EIGHTH: ROYAL EXPERIENCE WITHOUT THE POMP After a two and a half year journey Steven Lavell successfully opened Henry on Eighth, offering not only coffee and food but also a bar service and live entertainment.

Venue News

Photos: Johnathan Trask

21HOSPITALITY WA

It can be described as a European cafe, mainly because they’re open from 7am until midnight. Patrons enjoy late coffee and cake, share plates and a bottle of wine.

“We feel there’s a lot of charm in our venue. There’s no pretentiousness,” said Steven Lavell.

Henry on Eighth offers breakfast from 7am Monday to Friday and 8am Saturday and Sunday. They stay open until midnight every day, allowing customers to drop in whenever suits them best.

There is a big focus on coffee, which includes a takeaway window on the street. It’s a neighbourhood bar, encouraging people to drop in on their own for a drink or a meal as there’s always someone to chat with – patrons or staff. The venue offers disabled access that it is particularly proud of.

The exterior design is

made up of the beautiful old building. Artist Jodee Knowles painted the side with a character resembling a queen.

The big concertina windows allow almost the whole front of the shop to open up, making it the ideal hang out in spring and summer.

Lavell had the interior design planned out for a couple of years before it actually came to life. It includes well balanced materials and ample lighting, giving the room a friendly and open feel.

Henry on Eighth is a destination known for its coffee, food, drinks and art.

Facebook and Instagram are currently used to share the venue’s activities, with posts include food, cocktails, music, people and events. Facebook is also the best way to get in touch with the venue.

Henry on 8th49 Eighth Ave Maylands WA 6051

@henryon8th

@henryon8th

Architecture, Building & Design Furniture: Motus Architecture, Kai Group, us

Sound, Lighting & Audio Visual: Perth AV

Technology: Errant Venture, Cloudifi

Venue News

@henryon8th

One of the best compliments we’ve been given came from someone who said, ‘We’ve just spent six weeks in Europe and feel like we’re still there’.

Steven Lavell, Owner

22 HOSPITALITY WA

AHA(WA) TRAINING CALENDARLEADERS IN HOSPITALITY TRAINING

SEPTEMBER 6Management of Licensed Premises (MLP1) Classroom TrainingMember Price: $297 Non AHA Members: $330

SEPTEMBER 13Cocktail Course with Gary BeadleMembers: $150Non-Members: $170

SEPTEMBER 15Beermasters Classroom trainingMembers: $149 Non-Members: $169

OCTOBER 4 + 25Management of Licensed Premises (MLP1) Classroom TrainingMember Price: $297 Non AHA Members: $330

BOOK NOW (08) 9321 7701 or admin1@ahawa.asn.au RTO 4748

Training News

23HOSPITALITY WA

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24 HOSPITALITY WA

Dining at The PumpHouse in Kununurra means experiencing part of WA’s rich agricultural history. The restaurant is operated out of what used to be the Main Pump Station – an integral part of the Ord River Irrigation Scheme, which also drove the construction of the town of Kununurra.

Built in 1963, it’s located on the edge of Lake Kununurra, adjacent to the North bank at the junction of the M1 Channel.

The Main Pump House was considered a difficult engineering project and was the largest capacity water pumping station in WA at the time. It

comprises three electric pumping units (150 Cusec capacity Johnson single stage axial flow vertical pumps) that are capable of pumping 63000

gallons of water per minute. It was officially opened by Prime Minister Sir Robert Menzies on 20th July 1963.

Following the completion of the Ord River Dam in December 1971, the water level in Lake Kununurra was able to be maintained at sufficient height to gravity feed water to the M1 Channel all year round. The Main Pump Station was therefore no longer required but was not formally decommissioned until 2004.

The current owners of The PumpHouse restaurant, Thomas and Dominique Breig, had envisioned a restaurant on the site for many years. In 1998, they applied to lease the Main Pump Station, but it would take a decade for their dream to be realised. In 2007, the Main Pump Station was included on the register of the Heritage Council of Western Australia. Approval for the restaurant was granted in January 2008 and The PumpHouse restaurant was officially opened in August 2008.

The Main Pump House was considered a difficult engineering project and was the largest capacity water pumping station in WA at the time.

The PumpHouse Restaurant in Kununurra offers a unique dining experience. Its rich history make it a heritage gem, its location a sunset lovers dream.

PUMPHOUSE HERITAGE TO SUNSET DINING

Venue NewsVenue News

25HOSPITALITY WA

The dining area is situated inside the heritage-listed building with all three pumps on display, as well as electronic gage switches and an overhead crane. The exterior and interior design is industrial and historic.

Customers can sit outside on the shaded deck – an excellent vantage point from which to view the glorious Kununurra sunset whilst taking in the panoramic view of Lake Kununurra and the surrounding rugged ranges. There are also freshwater crocodiles in the lake that like to swim past the restaurant every once in a while.

The atmosphere of The PumpHouse is relaxed and unpretentious. The owners and staff pride themselves in providing a high standard of service similar to what one would expect in any major city.

The restaurant focuses on providing an excellent

choice of modern Australian food with a strong European accent. Fresh locally-sourced ingredients are always used whenever possible to give customers a taste of the Kimberley,

The PumpHouse utilises social media to advertise any special events like Thai night, degustation dinners and other activities and entertainment. Customers are also able to access the menu and opening hours via Facebook and the restaurant’s webpage.

Venue News

Pump House RestaurantLot 3005 Lakeview DriveKununurra WA 6743 T: 08 9169 3222 W: www.thepumphouserestaurant.com

/Pumphouse-Kununurra-Wa Architecture, Building & Design Furniture: Troppo

Architects, Kimberley Green Construction

26 HOSPITALITY WA

Training News

What is Transition to Work?Transition to Work is a service to support young people aged 15-21 on their journey to employment. TtW has a strong focus on practical intervention and work experience to build a young persons skills, confidence and readiness to engage in employment. The program is available to both regional and metro members.

What’s in it for me?As an employer, you will receive help from our TtW Employment Co to recruit young people who meet your business needs. You will receive high quality service to ensure young people are supported and settle into your place of employment. For eligible young people, we may be able to offer a wage subsidy of up to $6500 over 12 months to help employers take on new starters, such as hiring or training.

TtW Employment Consultants will also offer post placement support. This includes regular contact

to ensure the young person is settling in and that the employers expectations are being met.

I’m interested, what are the details?Give one of our TtW Employment Consultants a call to discuss how we can best support your business. Some things to consider before meeting with your Employment Coach could be:

• What type of employment do you have available?

• When would you like a new employee to start?

• What support do you require to start a new employee?

• Is this employment opportunity likely to be long term and or sustainable?

Any members who may be interested can find Transition to Work Providers in their area by visiting https://jobsearch.gov.au/serviceproviders/search.

Transition to Work

27HOSPITALITY WA

Perth Airport Major Corporate Sponsor

Contact: Corporate AffairsAddress: PO Box 6 CLOVERDALE WA 6985Phone: 08 9478 8877Email: corporateaffairs@perthairport.com.auWebsite: www.perthairport.com.auAs the gateway to WA, Perth Airport Pty Ltd plays a significant role in the economic, social and cultural activities of the State by facilitating travel and employment, connecting people and places, and providing support for communities.

It is the fourth busiest airport in Australia in terms of passenger traffic and operates 24 hours a day, seven days a week. Almost 14 million passengers travelled through Perth Airport during the 2014/15 financial year.

Perth Airport is set on a 2,105 hectare estate with sufficient capacity to expand to meet the projected commercial aviation demands for the next 40 years and beyond.

Skill Hire Gold

Contact: David WatersAddress: 8 Bradford Street Kewdale WA 6105Phone: 08 9376 2800Email: davew@skillhire.com.auWebsite: www.skillhire.com.auSkill Hire WA provide recruitment and training solutions to the Hospitality industry and are a proudly owned and operated Western Australian company. We offer temporary and permanent Chefs, Cooks, Front of house team and managers for events and ongoing placements.

Corporate News

NEW CORPORATE MEMBERSRyan & Durey Solicitors Corporate Sponsor

Contact: Jarrod Ryan Address: Level 2, 8 Colin Street WEST PERTH WA 6005Phone: 08 6166 9000Email: jarrod@ryandurey.comWebsite: www.ryandurey.comRyan & Durey Solicitors provides practical and commercial legal advice to the hospitality industry on a full service of liquor licensing matters and related business issues, including property and transactional advice and new liquor applications from concept to commencement.

Massec Australia Pty Ltd Gold

Contact: Stefana GruborPhone: 08 6243 7086Email: stefanag@massec.com.auWebsite: www.massec.com.auAn inventory system designed to accurately measure food and alcohol being swigged, swilled and swallowed at your venue – saving time and money; assets invaluable to every bar and restaurant owner.

TimberSteel Furniture Bronze

Contact: Noel WoodAddress: 42 King Edward Road OSBORNE PARK WA 6017Phone: 08 9204 5977Email: info@timbersteel.com.auWebsite: www.timbersteel.com.auTimberSteel Furniture manufacture a range of heavy duty furniture for outdoor and indoor use. Everything is made in our workshop in Osborne Park using powdercoated steel and jarrah timbers, so we can custom make to your requirements. Supplying to mining, hospitality, schools and the domestic market for over 8 years.

28 HOSPITALITY WA

In those areas, a large percentage of the offences are committed by local offenders, but in the city it is the opposite – a large percentage of offending

is committed by people who are not local to the Perth sub-district.

A recent change in the trend of offending has come through technology. The introduction of tap-and-go payment options like PayPass aims to make our busy lives easier. With no interaction

other than a single swipe of your bank card, we can pay for most of our purchases under the value of $100 without ever exchanging a note from our wallet. Unfortunately, with technology and efficiencies also comes the opportunity for offending.

I have no doubt that the introduction of PayPass has contributed greatly to recent trends in offending.

Offenders are aware that when they steal the victim’s bank cards they only have a small window of opportunity before the victim realises and cancels the cards. Within minutes of stealing the bank cards, offenders target several retail businesses utilising the card without any restriction. It is common for the card to be used up to ten times within an hour, racking up a bill of between $500 and $900.

Investigations into these offences are problematic and time consuming. CCTV is common and many

retail businesses have some sort of a surveillance tool. An investigation of one stolen bank card with numerous fraud transactions would take investigators days to organise the downloading and collection of the CCTV, which then requires viewing and editing before forwarding the video throughout the police department and the media.

CCTV does not always capture a good image of the suspect, but when it does, it becomes an excellent tool to identify those involved.

Offenders are generally opportunistic; if an easy target presents, chances are an attempt to offend will occur. Stealing from motor vehicles has increased recently with offenders searching for wallets and purses with the most prized target being cash or a bank card. Stealing directly from people is also common within the city. Victims often leave their wallets, purses and handbags unattended when socialising – an easy opportunity for offenders.

Prevention is always better than treating the injury. WA Police cannot stress enough that everyone must be vigilant of such offending and not to leave valuables inside their vehicles or unattended, and be mindful of their surroundings.

I am doubtful if the banks will ever remove the ability of PayPass, which highlights the need that everyone must do their part in making it harder for the crooks to get the cards. Remember: Secure, Look, Lock and Leave.

by Craig Davis, Officer in Charge, Perth Police Station

After 26 years as a police officer, with 17 of those years as a detective, I have seen the trends in offending change regularly. I was recently transferred to the Perth Police Station and it has become apparent that policing in the city is far different than policing in the suburbs and in regional WA.

TAP-AND-GO PAYMENT OPTIONS LURE THIEVES

General News

29HOSPITALITY WA

On 9 August, Brendon Grylls MLA was appointed Leader of The Nationals WA after Terry Redman stepped down. Mr Redman will continue as Minister for Regional Development and Lands.

Colin Holt stepped down from his position as Minister for Housing; Racing and Gaming and Mr Grylls has taken over that portfolio.

In the lead up to the 2017 election, Mr Grylls said he will pursue a policy platform with the aim of reducing state budget deficit and creating new jobs. The Nationals will seek to raise the 25 cent production rental in the State Agreements with Rio Tinto Iron Ore (RTIO) and BHPB Iron Ore (BHP) to five dollars.

“The Nationals WA believe that the state and taxpayers have facilitated a huge expansion of the

iron ore industry at great cost to our State budget and the big miners are not paying their fair share, “said Mr Grylls.

Mr Grylls said WA’s dire GST situation had led The Nationals to seek an alternative revenue stream for the state.

“These two miners have made almost $140 billion US since 2010, and Western Australia has facilitated that,” he said.

Mr Grylls said if WA’s GST return was to improve, the special lease rental could be reduced or withdrawn.

General News

POLLIE IN A PUB In July 2016, Tim Hammond was elected as the Federal Member for Perth. He is also the Federal Senior Vice President of the ALP. Tim was a

barrister prior to being elected to parliament. We thought we’d ask the Mount Lawley resident about his favourite places to eat and drink around Perth.

What are your 3 favourite pubs in WA?

The Brisbane Hotel in Highgate, The Quokka Arms on Rottnest, and the Markets Bar at the Fremantle Markets.

Why are they your favourite?

For different reasons – the Brisbane is a great local Pub in the heart of my electorate. The Quokka Arms remains my most favourite place to chill out and have a beer whilst overlooking Thompson’s Bay

and is packed with wonderful memories spanning decades. The Markets Bar is a sentimental favourite – some of my first memories were being at that Bar with my Dad, who was a stallholder at the Freo markets in the mid 70s.

Why do you think pubs are still the central focus point of community social engagement in regional and rural WA? Good pubs provide an environment that makes it easy to relax; to enjoy the atmosphere of good music and food as well as drinks, and cater for all ages, especially young families. That sort of a mix will always foster social engagement. In this day and age when it is easy to get caught up in front of a computer or hand held screen, we need it more than ever!

What’s your “usual” order in a pub?

For a drink – invariably a pilsner on tap if there is one, for something to eat, very hard to go past a steak or a Steak Sandwich.

ENTRÉE

Flash fried calamari

Ploughman’s plate

Tomato salad with

buffalo mozzarella

MAIN

Steak sandwich

Grilled snapper and

salad

Chicken parmigiana

DESSERT

Pavlova with seasonal

fruit

Chocolate mousse

Cheese board

TIM’S PICKS

WA NATIONALS HAVE NEW LEADER, NEW RACING AND GAMING MINISTER

30 HOSPITALITY WA

Workplace Relations NewsWorkplace Relations News

FactsThis case involved 2 employees from Toll Logistics, who had been dismissed following an investigation into allegations of bullying and harassment against the pair.

It was alleged that these employees had subjected one of their colleagues to a 3 year campaign of verbal ridicule and inappropriate physical touching. This included allegations that they would:

1. Approach their colleague during working hours;2. Stroke his arm and attempt to hug him; 3. Ask questions such as: “How are you doing

darling?” and “How you going love”? and4. Tell other colleagues that “he’s starting to like it”.

Eventually, their colleague raised the issue with his manager, stating that the behaviour was making him feel extremely uncomfortable and he wanted it to cease.

His manager responded by advising that it was best to leave the issue alone and that he did not wish to investigate. After this occurred, their colleague started taking time off work due to the stress associated with the situation. Eventually, Toll issued him with a show cause letter in relation to his repeated absences from work and his interactions with supervisor. At this point, he made a formal complaint about the conduct of his colleagues.

After an investigation, Toll found that the conduct described above did occur and was contrary to the Toll Code of Practice and Workplace Behaviours Policy. This policy stated that Toll employees were required to “Treat everyone in line with the Toll belief that if you show respect you will be respected as well as values of integrity and trust, safety, teamwork, being open and transparent. And … “Never discriminate, harass, verbally abuse, bully, vilify, victimise or act or threaten to act violently towards another employee or anyone else.”

At the conclusion of their investigation, Toll elected to dismiss the employees due to breaching the above policy. The pair denied the accusations against them, and commenced unfair dismissal claims in the FWC.

FWC DecisionDuring the course of the hearing, the FWC heard further details of the alleged bullying and harassment, including one occasion where the pair threatened sexual contact against their colleague.

Their colleague told the FWC that he had found this behaviour particularly offensive, and that it left him feeling belittled and intimidated. Further, the pair also frequently joked about the fact that he had no friends.

During the course of the hearing, FWC also heard evidence that the pair had completed Toll’s Workplace Behaviours Policy and Standards Q&A, and agreed to be bound by the relevant Toll policies and procedures. – participated in wider workplace culture that targeted a vulnerable employee and sought to cast him as social isolate and misfit.

The FWC held that the 2 employees had targeted their colleague, and attempted to make him a “social misfit”. The employee should have realised that their behaviour contributed to an unsafe workplace, and that their colleague found their behaviour particularly hurtful and damaging.

The FWC held that in these circumstances, Toll had a valid reason for dismissing these employees. Accordingly, their unfair dismissal applications were denied.

Lessons for AHA MembersThis case clearly demonstrates a number of key lessons for members, including the following:

1. The importance of implementing extensive workplace policies and procedures, which clearly outline an employer’s expectations of its staff;

2. Managers and supervisors should all be aware of these policies and procedures, and the manner in which they need to be enforced. In particular, they should be aware of the manner in which they need to respond to complaints from employees in relation to alleged breaches of these policies; and

3. Employees should be made aware of these policies, particularly in relation to the areas of anti-bullying and sexual harassment

A recent decision by the Fair Work Commission provides a timely reminder to members about the importance of implementing detailed workplace policies and procedures.

IMPORTANCE OF ANTI-BULLYING AND SEXUAL HARASSMENT POLICIES

31HOSPITALITY WA

In the case of Eaton v Tri-Care, the employer was ordered to pay a former employee $435,583.98 after she suffered a breakdown due to excessive workload and bullying from her manager.

This case involved a different action than the usual bullying claim under the Fair Work Act. Ms Eaton instead relied on the employer’s general duty to take reasonable care for their employees. She successfully argued that the employer breached their duty of care by failing to take reasonable steps to prevent her from developing a psychiatric illness.

Ms Eaton worked as an administrator at the employer’s aged care facility for just under 3 years. When she first started in 2007, she was supervised by Ms Pointon. Ms Pointon was frequently absent from work which left Ms Eaton to perform many of Ms Pointon’s duties. This led to her frequently working 50-60 hours per week. She frequently raised her excessive workload as an issue to Ms Pointon and the General Manager.

In 2009, Ms Pointon resigned and Ms Harrison was appointed manager. Ms Eaton continued with the same excessive work load and continued to raise the issue with management.

Ms Eaton also alleged that Ms Harrison had bullied her on a number of occasions. She alleged that Ms Harrison made up false complaints against her, belittled staff in front of her, yelled at her, told her ‘no one likes you’, threatened her with disciplinary action and undermined her.

She eventually tendered her letter of resignation on 12 March 2010 citing bullying, harassment and excessive work load as her reasons for leaving. Shortly after leaving, she was diagnosed with an Adjustment Disorder which made it unlikely that she would be able to work again.

In response, the employer argued that Ms Eaton was not bullied and that she created her own excessive workload by taking on duties that were not hers. The employer then cited its bullying policies as a measure it undertook to prevent bullying. It also claimed that she had a pre-existing condition that may have been aggravated by workplace stress but was not caused by it, so it should not be liable.

At the first trial, the Judge agreed that Ms Eaton had an unreasonable workload and that she had been bullied by Ms Harrison. However, his Honour found that as Ms Harrison had not intentionally bullied Ms Eaton the employer could not be held liable for her conduct. The Judge also agreed that the employer had taken reasonable steps to address Ms Eaton’s concerns through policies, supervision from head

office and noted that Ms Eaton’s own failure to adopt suggested strategies to reduce her workload also was a factor. The Judge dismissed Ms Eaton’s claim.

On appeal that decision was overturned and Ms Eaton was awarded $435,583.98.

Firstly, the Court of Appeal noted that absent the bullying by Ms Harrison, there would arguably not have been a breach of the employer’s duty of care due to the excessive workload alone. However, taking the two together, there clearly was a significant risk that Ms Eaton would develop a psychiatric injury. The burden of her workload made it more difficult for the Ms Eaton to deal with Ms Harrison’s behaviour and exacerbated the risk of psychiatric illness.

Secondly, the Court of Appeal then pointed out that Ms Eaton was becoming increasingly visibly distressed at work. Even on the most favourable version of that evidence, the Court found that it was clear that Ms Eaton went from ‘happy go lucky’ to ‘upset, unhappy and nervous’. With this evident deterioration in her psychological state, there was more than a far-fetched or fanciful risk that she would suffer a psychiatric illness without reasonable care by her employer to avoid or minimise her stressful experiences in the workplace. This meant that the employer was obliged to take reasonable steps to address this risk.

Finally, the Court found that the evidence showed a total lack of action by the employer to address the situation, contrary to what the trial judge found. Firstly, the employer did not discuss the issues despite Ms Eaton raising them frequently. Furthermore, it failed to take any action. This meant that the employer had breached their duty to take reasonable care to prevent Ms Eaton from suffering a psychiatric illness and they would be liable for damages.

Members can take away the following lessons from this case:

• When an employee complains about excessive workload, you need to investigate the issue and take reasonable steps to assist the employee.

• If you are aware of tensions between employees, investigate and try to resolve the issues quickly instead of letting them fester.

• If you notice deterioration in an employee’s demeanour ensure that there are no unresolved bullying or harassment issues that you need to address.

Any members who would like to discuss their obligations in this area should contact the Workplace Relations team on (08) 9321 7701.

EMPLOYEE DISTRESS SHOULD NOT BE IGNOREDFailing to keep an eye on mental health concerns and bullying can have serious implications for your business.

Workplace Relations News

HOSPITALITY WA

Why choose StarATM for your Business?

• Increasessalesrevenue–keepscustomersatyourpremisesandcashedup(readytospend)

• Earnadditionalincomefromthetransactionrebates

• Increasesfoottraffic

• Createsreturnbusinessandcustomerloyalty

• ReducedEFTPOScosts

• Savesemployeetime

• Analternativetodailybankingofcash

• Improvedsecurity

Key benefits at a glance.

www.starpaymentsystems.com.au

FreeCall: 1800 ATM STAR (1800286 782)

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The Premier League has a new home

Football is big business – for your venueEvery moment. Every match. All 380 matches of the season live and in stunning definition via our satellite service. Dedicated 24/7 Premier League channel with commentary from the UK.

Don’t miss a moment with OptusGet ready for kick-off on 13th August. Make sure your venue is all set for yet another sensational Premier League season. Find out more at optus.com.au/eplbusiness or call Paul O’Neil now on 0404 469 912.

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