the microsoft it academy quality process. v3.0 june 2004 the key components of the quality programme...
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The Microsoft IT Academy Quality Process
v3.0 June 2004
The key components of the Quality Programme
A Quality “relationship”Self assessmentSite visitsRecord keepingLooking through the eyes of the candidate !
v3.0 June 2004
A Quality “Relationship”
Quality is a constant requirementA Quality Representative for every programme
member – recorded in the MISBased on the EV/IV relationshipMentoring where requiredSelf assessment is the key
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Responsibilities
Quality process owned by Programme Management Team
Microsoft Academy Centre administers the process
An Independent Third Party Assessor assists the Programme Management Team and works with the Microsoft Academy Centre
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Quality Map
Microsoft Academy Programme Management Team
Independent third party assessor Microsoft Academy Centre
IT Academy(Quality Representative)
IT Academy(Quality Representative)
IT Academy(Quality Representative)
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Quality Audits
IndependentTransparentSufficientConsistentThe route to continuous improvement
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The role of the Quality Representative
Locating and monitoring recordsSelf assessment and the co-ordination of
required improvementsWorking with the Assessor to implement and
maintain the quality process
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The role of the Quality Assessor
Research and plan site visitsCarry out assessment visitsPrepare reports on the quality statusAgree a suitable action planMaintain the culture of a “Quality” process
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Structure of an assessment visit
Plan the visitInitiate a “self assessment”Make the visitPrepare action plans and feedbackImplement the feedbackComplete a report
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Quality Standards
Facilities, including equipmentLicensingFeedback and Complaints MarketingCertificationCandidate supportAdministration
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Self Assessment
When? At regular intervals and always before site visits
Who? The Quality representative.
What? Completion of the Quality Assurance Checklist
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How?
Read the Visit Guide and the Programme Guide“Be your own assessor” - perhaps work with a
colleagueDocument your action plansBe responsible for your quality processInvolve your External Assessor
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The Quality Cycle
Implement action plansSelf assessment
Assessor contactProfessional discussion
Action plans and feedback
Quality “owner”Self Assessment
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The Documents
Available from the Microsoft Academy Centre
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Quality Assessment and Improvement Manual
Contains:Overview of the processDescription of rolesVisit guidance notesAssessor guide
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Assessor guide
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The self assessment quality checklist
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Action plan and feedback form
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Visit record and grading sheet (1)
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Visit record and grading sheet (3)
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A “Supportive” Program
Assessor acts in a “Support” role.Proactive through newsletters, The Operations
Centre and web site.Agreed solutionsFeedback channel to Operations Centre and
Program Managers
High scores expected as the norm!
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Quality is a core element of
the IT Academy Program
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Questions?