the most important online crm and social crm apps - infographic
DESCRIPTION
This infographic locates some of the most important solutions in CRM and Social CRM on a map and uses publicly available information to explain how they vary in terms of company size, popularity, social media presence, ease of integration, trust factors and mobile applications availability.TRANSCRIPT
Can you Access this Application with your Favorite Mobile Device?
AndroidiOS
37SignalsAutotask NetSuite
OracleSalesforce
ShoutletSproutSocial
SugarCRMWORKetcZendesk
Zoho
This diagram informs you about the availability of a dedicated app for iOS, Android or both.
Some vendors not shown might offer a mobile accessible version of their software.
Still undecided?
Need more information to make a shortlist?
Go to http://www.getapp.com/crm-software to read reviews and discover
CRM Apps or to http://www.getapp.com/social-crm-software
for Social CRM Apps
GetApp.com is a business software marketplace where businesses can discover, compare and review the best online business software for their needs.
Android™ is a trademark of Google Inc.iPhone® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. GetApp.com "The Most Important Online CRM and Social CRM Apps" is an independent publication and has not been authorized, sponsored, or otherwise approved by Apple Inc.
Does the solution meet your needs with the following Integration and API Flexibility Price Transparency Trust Guarantees
For each solution, this table lists information about integration with major online applications, availability of an open API, price transparency on the website, and third party seals for security and transparency.
Integration API Trust
Google Apps
Salesfo
rce
Intuit
Third Part
y Seal
s
Price Tr
ansparen
cy
Highrise CRMAplicor Online CRMAutotaskBrightpearlCommence Desk.comGet SatisfactionInfusionsoftHosted CRMLess Annoying CRMMaximizer CRMMs Dynamics CRM Netsuite CRM+NimbleOracle CRM PipelineDealsSage CRMSaleforceSalesNexus SAP CRM On demandShoutletSproutSocialSugarCRMWorkbooksWORKetcZendeskCapsuleZoho CRM
Other Important Decision Factors:
PopularityHigh Medium Low
Social Media
This is an indication of the popularity for each application. We also take into account their social media presence. In addition, we measure popularity by the following indicators: Alexa rank, Compete rank and number of queries per month in Google. The social media presence indicators are the number of followers in Twitter, Facebook and LinkedIn.
Popularity and
Social Media Presence
Shoutlet SproutSocial SugarCRM Workbooks WORKetc
PipelineDeals Sage CRM Saleforce
SalesNexus Online CRM
MarketingSAP CRM On
demand
Zendesk Capsule Zoho CRM
Maximizer CRM
Dynamics CRM Online
Netsuite CRM+ Nimble
Oracle CRM OnDemand
Desk.comGet
Satisfaction Infusionsoft Hosted CRM
Less Annoying
CRM
Highrise CRM
Aplicor Online CRM Autotask Brightpearl Commence
Ocean of Customer Relation
CRM
SOCIAL CRM
CRM / SCRM MIXArchipelago of the CRM and SCRM Encounter
Aplicor Online CRM
SAP CRM On demand
SalesNexus Online CRM and Email Marketing
Autotask
Brightpearl
Capsule
WORKetc
Workbooks
Sage CRM
Commence
Hosted CRM
Less Annoying CRM
Microsoft Dynamics CRM Online
Netsuite CRM+
Oracle CRM OnDemand
PipelineDeals
Desk.com
SproutSocial
Get Satisfaction
Nimble
SugarCRM
Salesforce
Zoho CRM
Shoutlet
Zendesk
Maximizer CRM
Highrise CRM
Infusionsoft
CRM Traditional CRMs are based on historical data, a one-way engagement model and company defined processes
Mixture Traditional CRM apps that incorporate social elements
SCRM Apps that incorporate real-time data which is generated directly from the customer and which are based on a two-way engagement model
Contenders
by Aplicor by Desk.com by Autotask Corporation
by Brightpearl
by Zestia Ltd by Commence Corporation by Get Satisfaction by 37Signals
by Infusionsoft, Inc. by InsideSales.com by Less Annoying Software by Maximizer Software
by Microsoft Corporation by NetSuite by Nimble by Oracle
by PipelineDeals by Sage Technologies Limited by Salesforce.com by SalesNexus
by SAP by Shoutlet, Inc. by SproutSocial by SugarCRM
by Workbooks by WORKetc by Zendesk by Zoho
Kingdom of Customer Relation
Web-based CRM and Social CRM apps are key for a good customer relationship and are popular Software as a Service solutions. This infographic puts the most important online CRM and SCRM solutions on a landscape and guides you through your buying decision making process.
See what are the most important apps and compare how they perform in terms of size, popularity, social media presence, mobility, ease of integration and trust factors.
The Most Important Online CRM and Social CRM Apps What is CRM and Social CRM Software?
CRM solutions help a business to manage customer relationships - the application will automate the CRM process and help you organize your customer information leaving you more time to concentrate on strategy.
CRM tracks all customer information in a database and allows you to input all interactions to better understand your customer needs.
Social CRM solutions provide, apart from customer management, the ability of interaction among all users and integrate customer-driven dynamic channels such as social networks.
Can you Access this Application with your Favorite Mobile Device?
AndroidiOS
37SignalsAutotask NetSuite
OracleSalesforce
ShoutletSproutSocial
SugarCRMWORKetcZendesk
Zoho
This diagram informs you about the availability of a dedicated app for iOS, Android or both.
Some vendors not shown might offer a mobile accessible version of their software.
Still undecided?
Need more information to make a shortlist?
Go to http://www.getapp.com/crm-software to read reviews and discover
CRM Apps or to http://www.getapp.com/social-crm-software
for Social CRM Apps
GetApp.com is a business software marketplace where businesses can discover, compare and review the best online business software for their needs.
Android™ is a trademark of Google Inc.iPhone® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. GetApp.com "The Most Important Online CRM and Social CRM Apps" is an independent publication and has not been authorized, sponsored, or otherwise approved by Apple Inc.
Does the solution meet your needs with the following Integration and API Flexibility Price Transparency Trust Guarantees
For each solution, this table lists information about integration with major online applications, availability of an open API, price transparency on the website, and third party seals for security and transparency.
Integration API Trust
Google Apps
Salesfo
rce
Intuit
Third Part
y Seal
s
Price Tr
ansparen
cy
Highrise CRMAplicor Online CRMAutotaskBrightpearlCommence Desk.comGet SatisfactionInfusionsoftHosted CRMLess Annoying CRMMaximizer CRMMs Dynamics CRM Netsuite CRM+NimbleOracle CRM PipelineDealsSage CRMSaleforceSalesNexus SAP CRM On demandShoutletSproutSocialSugarCRMWorkbooksWORKetcZendeskCapsuleZoho CRM
Other Important Decision Factors:
PopularityHigh Medium Low
Social Media
This is an indication of the popularity for each application. We also take into account their social media presence. In addition, we measure popularity by the following indicators: Alexa rank, Compete rank and number of queries per month in Google. The social media presence indicators are the number of followers in Twitter, Facebook and LinkedIn.
Popularity and
Social Media Presence
Shoutlet SproutSocial SugarCRM Workbooks WORKetc
PipelineDeals Sage CRM Saleforce
SalesNexus Online CRM
MarketingSAP CRM On
demand
Zendesk Capsule Zoho CRM
Maximizer CRM
Dynamics CRM Online
Netsuite CRM+ Nimble
Oracle CRM OnDemand
Desk.comGet
Satisfaction Infusionsoft Hosted CRM
Less Annoying
CRM
Highrise CRM
Aplicor Online CRM Autotask Brightpearl Commence
Ocean of Customer Relation
CRM
SOCIAL CRM
CRM / SCRM MIXArchipelago of the CRM and SCRM Encounter
Aplicor Online CRM
SAP CRM On demand
SalesNexus Online CRM and Email Marketing
Autotask
Brightpearl
Capsule
WORKetc
Workbooks
Sage CRM
Commence
Hosted CRM
Less Annoying CRM
Microsoft Dynamics CRM Online
Netsuite CRM+
Oracle CRM OnDemand
PipelineDeals
Desk.com
SproutSocial
Get Satisfaction
Nimble
SugarCRM
Salesforce
Zoho CRM
Shoutlet
Zendesk
Maximizer CRM
Highrise CRM
Infusionsoft
CRM Traditional CRMs are based on historical data, a one-way engagement model and company defined processes
Mixture Traditional CRM apps that incorporate social elements
SCRM Apps that incorporate real-time data which is generated directly from the customer and which are based on a two-way engagement model
Contenders
by Aplicor by Desk.com by Autotask Corporation
by Brightpearl
by Zestia Ltd by Commence Corporation by Get Satisfaction by 37Signals
by Infusionsoft, Inc. by InsideSales.com by Less Annoying Software by Maximizer Software
by Microsoft Corporation by NetSuite by Nimble by Oracle
by PipelineDeals by Sage Technologies Limited by Salesforce.com by SalesNexus
by SAP by Shoutlet, Inc. by SproutSocial by SugarCRM
by Workbooks by WORKetc by Zendesk by Zoho
Kingdom of Customer Relation
Web-based CRM and Social CRM apps are key for a good customer relationship and are popular Software as a Service solutions. This infographic puts the most important online CRM and SCRM solutions on a landscape and guides you through your buying decision making process.
See what are the most important apps and compare how they perform in terms of size, popularity, social media presence, mobility, ease of integration and trust factors.
The Most Important Online CRM and Social CRM Apps What is CRM and Social CRM Software?
CRM solutions help a business to manage customer relationships - the application will automate the CRM process and help you organize your customer information leaving you more time to concentrate on strategy.
CRM tracks all customer information in a database and allows you to input all interactions to better understand your customer needs.
Social CRM solutions provide, apart from customer management, the ability of interaction among all users and integrate customer-driven dynamic channels such as social networks.
Can you Access this Application with your Favorite Mobile Device?
AndroidiOS
37SignalsAutotask NetSuite
OracleSalesforce
ShoutletSproutSocial
SugarCRMWORKetcZendesk
Zoho
This diagram informs you about the availability of a dedicated app for iOS, Android or both.
Some vendors not shown might offer a mobile accessible version of their software.
Still undecided?
Need more information to make a shortlist?
Go to http://www.getapp.com/crm-software to read reviews and discover
CRM Apps or to http://www.getapp.com/social-crm-software
for Social CRM Apps
GetApp.com is a business software marketplace where businesses can discover, compare and review the best online business software for their needs.
Android™ is a trademark of Google Inc.iPhone® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. GetApp.com "The Most Important Online CRM and Social CRM Apps" is an independent publication and has not been authorized, sponsored, or otherwise approved by Apple Inc.
Does the solution meet your needs with the following Integration and API Flexibility Price Transparency Trust Guarantees
For each solution, this table lists information about integration with major online applications, availability of an open API, price transparency on the website, and third party seals for security and transparency.
Integration API Trust
Google Apps
Salesfo
rce
Intuit
Third Part
y Seal
s
Price Tr
ansparen
cy
Highrise CRMAplicor Online CRMAutotaskBrightpearlCommence Desk.comGet SatisfactionInfusionsoftHosted CRMLess Annoying CRMMaximizer CRMMs Dynamics CRM Netsuite CRM+NimbleOracle CRM PipelineDealsSage CRMSaleforceSalesNexus SAP CRM On demandShoutletSproutSocialSugarCRMWorkbooksWORKetcZendeskCapsuleZoho CRM
Other Important Decision Factors:
PopularityHigh Medium Low
Social Media
This is an indication of the popularity for each application. We also take into account their social media presence. In addition, we measure popularity by the following indicators: Alexa rank, Compete rank and number of queries per month in Google. The social media presence indicators are the number of followers in Twitter, Facebook and LinkedIn.
Popularity and
Social Media Presence
Shoutlet SproutSocial SugarCRM Workbooks WORKetc
PipelineDeals Sage CRM Saleforce
SalesNexus Online CRM
MarketingSAP CRM On
demand
Zendesk Capsule Zoho CRM
Maximizer CRM
Dynamics CRM Online
Netsuite CRM+ Nimble
Oracle CRM OnDemand
Desk.comGet
Satisfaction Infusionsoft Hosted CRM
Less Annoying
CRM
Highrise CRM
Aplicor Online CRM Autotask Brightpearl Commence
Ocean of Customer Relation
CRM
SOCIAL CRM
CRM / SCRM MIXArchipelago of the CRM and SCRM Encounter
Aplicor Online CRM
SAP CRM On demand
SalesNexus Online CRM and Email Marketing
Autotask
Brightpearl
Capsule
WORKetc
Workbooks
Sage CRM
Commence
Hosted CRM
Less Annoying CRM
Microsoft Dynamics CRM Online
Netsuite CRM+
Oracle CRM OnDemand
PipelineDeals
Desk.com
SproutSocial
Get Satisfaction
Nimble
SugarCRM
Salesforce
Zoho CRM
Shoutlet
Zendesk
Maximizer CRM
Highrise CRM
Infusionsoft
CRM Traditional CRMs are based on historical data, a one-way engagement model and company defined processes
Mixture Traditional CRM apps that incorporate social elements
SCRM Apps that incorporate real-time data which is generated directly from the customer and which are based on a two-way engagement model
Contenders
by Aplicor by Desk.com by Autotask Corporation
by Brightpearl
by Zestia Ltd by Commence Corporation by Get Satisfaction by 37Signals
by Infusionsoft, Inc. by InsideSales.com by Less Annoying Software by Maximizer Software
by Microsoft Corporation by NetSuite by Nimble by Oracle
by PipelineDeals by Sage Technologies Limited by Salesforce.com by SalesNexus
by SAP by Shoutlet, Inc. by SproutSocial by SugarCRM
by Workbooks by WORKetc by Zendesk by Zoho
Kingdom of Customer Relation
Web-based CRM and Social CRM apps are key for a good customer relationship and are popular Software as a Service solutions. This infographic puts the most important online CRM and SCRM solutions on a landscape and guides you through your buying decision making process.
See what are the most important apps and compare how they perform in terms of size, popularity, social media presence, mobility, ease of integration and trust factors.
The Most Important Online CRM and Social CRM Apps What is CRM and Social CRM Software?
CRM solutions help a business to manage customer relationships - the application will automate the CRM process and help you organize your customer information leaving you more time to concentrate on strategy.
CRM tracks all customer information in a database and allows you to input all interactions to better understand your customer needs.
Social CRM solutions provide, apart from customer management, the ability of interaction among all users and integrate customer-driven dynamic channels such as social networks.
Can you Access this Application with your Favorite Mobile Device?
AndroidiOS
37SignalsAutotask NetSuite
OracleSalesforce
ShoutletSproutSocial
SugarCRMWORKetcZendesk
Zoho
This diagram informs you about the availability of a dedicated app for iOS, Android or both.
Some vendors not shown might offer a mobile accessible version of their software.
Still undecided?
Need more information to make a shortlist?
Go to http://www.getapp.com/crm-software to read reviews and discover
CRM Apps or to http://www.getapp.com/social-crm-software
for Social CRM Apps
GetApp.com is a business software marketplace where businesses can discover, compare and review the best online business software for their needs.
Android™ is a trademark of Google Inc.iPhone® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. GetApp.com "The Most Important Online CRM and Social CRM Apps" is an independent publication and has not been authorized, sponsored, or otherwise approved by Apple Inc.
Does the solution meet your needs with the following Integration and API Flexibility Price Transparency Trust Guarantees
For each solution, this table lists information about integration with major online applications, availability of an open API, price transparency on the website, and third party seals for security and transparency.
Integration API Trust
Google Apps
Salesfo
rce
Intuit
Third Part
y Seal
s
Price Tr
ansparen
cy
Highrise CRMAplicor Online CRMAutotaskBrightpearlCommence Desk.comGet SatisfactionInfusionsoftHosted CRMLess Annoying CRMMaximizer CRMMs Dynamics CRM Netsuite CRM+NimbleOracle CRM PipelineDealsSage CRMSaleforceSalesNexus SAP CRM On demandShoutletSproutSocialSugarCRMWorkbooksWORKetcZendeskCapsuleZoho CRM
Other Important Decision Factors:
PopularityHigh Medium Low
Social Media
This is an indication of the popularity for each application. We also take into account their social media presence. In addition, we measure popularity by the following indicators: Alexa rank, Compete rank and number of queries per month in Google. The social media presence indicators are the number of followers in Twitter, Facebook and LinkedIn.
Popularity and
Social Media Presence
Shoutlet SproutSocial SugarCRM Workbooks WORKetc
PipelineDeals Sage CRM Saleforce
SalesNexus Online CRM
MarketingSAP CRM On
demand
Zendesk Capsule Zoho CRM
Maximizer CRM
Dynamics CRM Online
Netsuite CRM+ Nimble
Oracle CRM OnDemand
Desk.comGet
Satisfaction Infusionsoft Hosted CRM
Less Annoying
CRM
Highrise CRM
Aplicor Online CRM Autotask Brightpearl Commence
70’s
1972
80’s 90’s
1975
1981
1988
20022001 200720062004
1986First Contact Management Software was introduced
1999Founders launch Salesforce.com and “The End of Software” revolution begins
1998First "Multi-Tenant" SaaS Application
2003The Web becomes social with MySpace, Delicious, SecondLife and Facebook
Small Medium Large
Number of employees
SAP
Salesforce.com
Microsoft Corporation
Sage SalesNexus
Zestia LtdCommence Corporation
1977
OracleGet
Satisfaction
Workbooks
Autotask Corporation Brightpearl
PipelineDealsInsideSales
Shoutlet
SugarCRM
WORKetcInfusionsoft
1995
1998
1999
Maximizer Software
NetSuite
37signals
1996
Zoho
Zendesk
2003
Aplicor
2009
Less Annoying Software
Nimble
SproutSocial
Desk.com
This timeline gives you a broad overview of the age of the software company and their number of employees.
Age and Size of Software Companies
Contenders
by Aplicor by Desk.com by Autotask Corporation
by Brightpearl
by Zestia Ltd by Commence Corporation by Get Satisfaction by 37Signals
by Infusionsoft, Inc. by InsideSales.com by Less Annoying Software by Maximizer Software
by Microsoft Corporation by NetSuite by Nimble by Oracle
by PipelineDeals by Sage Technologies Limited by Salesforce.com by SalesNexus
by SAP by Shoutlet, Inc. by SproutSocial by SugarCRM
by Workbooks by WORKetc by Zendesk by Zoho
Kingdom of Customer Relation
Web-based CRM and Social CRM apps are key for a good customer relationship and are popular Software as a Service solutions. This infographic puts the most important online CRM and SCRM solutions on a landscape and guides you through your buying decision making process.
See what are the most important apps and compare how they perform in terms of size, popularity, social media presence, mobility, ease of integration and trust factors.
The Most Important Online CRM and Social CRM Apps What is CRM and Social CRM Software?
CRM solutions help a business to manage customer relationships - the application will automate the CRM process and help you organize your customer information leaving you more time to concentrate on strategy.
CRM tracks all customer information in a database and allows you to input all interactions to better understand your customer needs.
Social CRM solutions provide, apart from customer management, the ability of interaction among all users and integrate customer-driven dynamic channels such as social networks.
Can you Access this Application with your Favorite Mobile Device?
AndroidiOS
37SignalsAutotask NetSuite
OracleSalesforce
ShoutletSproutSocial
SugarCRMWORKetcZendesk
Zoho
This diagram informs you about the availability of a dedicated app for iOS, Android or both.
Some vendors not shown might offer a mobile accessible version of their software.
Still undecided?
Need more information to make a shortlist?
Go to http://www.getapp.com/crm-software to read reviews and discover
CRM Apps or to http://www.getapp.com/social-crm-software
for Social CRM Apps
GetApp.com is a business software marketplace where businesses can discover, compare and review the best online business software for their needs.
Android™ is a trademark of Google Inc.iPhone® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. GetApp.com "The Most Important Online CRM and Social CRM Apps" is an independent publication and has not been authorized, sponsored, or otherwise approved by Apple Inc.
Does the solution meet your needs with the following Integration and API Flexibility Price Transparency Trust Guarantees
For each solution, this table lists information about integration with major online applications, availability of an open API, price transparency on the website, and third party seals for security and transparency.
Integration API Trust
Google Apps
Salesfo
rce
Intuit
Third Part
y Seal
s
Price Tr
ansparen
cy
Highrise CRMAplicor Online CRMAutotaskBrightpearlCommence Desk.comGet SatisfactionInfusionsoftHosted CRMLess Annoying CRMMaximizer CRMMs Dynamics CRM Netsuite CRM+NimbleOracle CRM PipelineDealsSage CRMSaleforceSalesNexus SAP CRM On demandShoutletSproutSocialSugarCRMWorkbooksWORKetcZendeskCapsuleZoho CRM
Other Important Decision Factors:
This is an indication of the popularity for each application. We also take into account their social media presence. In addition, we measure popularity by the following indicators: Alexa rank, Compete rank and number of queries per month in Google. The social media presence indicators are the number of followers in Twitter, Facebook and LinkedIn.
Popularity and
Social Media Presence
Shoutlet SproutSocial SugarCRM Workbooks WORKetc
PipelineDeals Sage CRM Saleforce
SalesNexus Online CRM
MarketingSAP CRM On
demand
Zendesk Capsule Zoho CRM
Maximizer CRM
Dynamics CRM Online
Netsuite CRM+ Nimble
Oracle CRM OnDemand
Desk.comGet
Satisfaction Infusionsoft Hosted CRM
Less Annoying
CRMHighrise
CRMAplicor
Online CRM Autotask Brightpearl Commence
PopularityHigh Medium Low
Social Media
Ocean of Customer Relation
CRM
SOCIAL CRM
CRM / SCRM MIXArchipelago of the CRM and SCRM Encounter
Aplicor Online CRM
SAP CRM On demand
SalesNexus Online CRM and Email Marketing
Autotask
Brightpearl
Capsule
WORKetc
Workbooks
Sage CRM
Commence
Hosted CRM
Less Annoying CRM
Microsoft Dynamics CRM Online
Netsuite CRM+
Oracle CRM OnDemand
PipelineDeals
Desk.com
SproutSocial
Get Satisfaction
Nimble
SugarCRM
Salesforce
Zoho CRM
Shoutlet
Zendesk
Maximizer CRM
Highrise CRM
Infusionsoft
CRM Traditional CRMs are based on historical data, a one-way engagement model and company defined processes
Mixture Traditional CRM apps that incorporate social elements
SCRM Apps that incorporate real-time data which is generated directly from the customer and which are based on a two-way engagement model
70’s
1972
80’s 90’s
1975
1981
1988
20022001 200720062004
1986First Contact Management Software was introduced
1999Founders launch Salesforce.com and “The End of Software” revolution begins
1998First "Multi-Tenant" SaaS Application
2003The Web becomes social with MySpace, Delicious, SecondLife and Facebook
Small Medium Large
Number of employees
SAP
Salesforce.com
Microsoft Corporation
Sage SalesNexus
Zestia LtdCommence Corporation
1977
OracleGet
Satisfaction
Workbooks
Autotask Corporation Brightpearl
PipelineDealsInsideSales
Shoutlet
SugarCRM
WORKetcInfusionsoft
1995
1998
1999
Maximizer Software
NetSuite
37signals
1996
Zoho
Zendesk
2003
Aplicor
2009
Less Annoying Software
Nimble
SproutSocial
Desk.com
This timeline gives you a broad overview of the age of the software company and their number of employees.
Age and Size of Software Companies
Contenders
by Aplicor by Desk.com by Autotask Corporation
by Brightpearl
by Zestia Ltd by Commence Corporation by Get Satisfaction by 37Signals
by Infusionsoft, Inc. by InsideSales.com by Less Annoying Software by Maximizer Software
by Microsoft Corporation by NetSuite by Nimble by Oracle
by PipelineDeals by Sage Technologies Limited by Salesforce.com by SalesNexus
by SAP by Shoutlet, Inc. by SproutSocial by SugarCRM
by Workbooks by WORKetc by Zendesk by Zoho
Kingdom of Customer Relation
Web-based CRM and Social CRM apps are key for a good customer relationship and are popular Software as a Service solutions. This infographic puts the most important online CRM and SCRM solutions on a landscape and guides you through your buying decision making process.
See what are the most important apps and compare how they perform in terms of size, popularity, social media presence, mobility, ease of integration and trust factors.
The Most Important Online CRM and Social CRM Apps What is CRM and Social CRM Software?
CRM solutions help a business to manage customer relationships - the application will automate the CRM process and help you organize your customer information leaving you more time to concentrate on strategy.
CRM tracks all customer information in a database and allows you to input all interactions to better understand your customer needs.
Social CRM solutions provide, apart from customer management, the ability of interaction among all users and integrate customer-driven dynamic channels such as social networks.
Can you Access this Application with your Favorite Mobile Device?
AndroidiOS
37SignalsAutotask NetSuite
OracleSalesforce
ShoutletSproutSocial
SugarCRMWORKetcZendesk
Zoho
This diagram informs you about the availability of a dedicated app for iOS, Android or both.
Some vendors not shown might offer a mobile accessible version of their software.
Still undecided? Need more information to make a shortlist?
Go to http://www.getapp.com/crm-software to read reviews and discover
CRM Apps or to http://www.getapp.com/social-crm-software
for Social CRM Apps
GetApp.com is a business software marketplace where businesses can discover, compare and review the best online business software for their needs.
Android™ is a trademark of Google Inc.iPhone® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. GetApp.com "The Most Important Online CRM and Social CRM Apps" is an independent publication and has not been authorized, sponsored, or otherwise approved by Apple Inc.
For each solution, this table lists information about integration with major online applications, availability of an open API, price transparency on the website, and third party seals for security and transparency.
Does the solution meet your needs with the following Integration and API Flexibility Price Transparency Trust Guarantees
Other Important Decision Factors: Integration API Trust
Google Apps
Salesfo
rce
Intuit
Third Part
y Seal
s
Price Tr
ansparen
cy
Highrise CRMAplicor Online CRMAutotaskBrightpearlCommence Desk.comGet SatisfactionInfusionsoftHosted CRMLess Annoying CRMMaximizer CRMMs Dynamics CRM Netsuite CRM+NimbleOracle CRM PipelineDealsSage CRMSaleforceSalesNexus SAP CRM On demandShoutletSproutSocialSugarCRMWorkbooksWORKetcZendeskCapsuleZoho CRM
This is an indication of the popularity for each application. We also take into account their social media presence. In addition, we measure popularity by the following indicators: Alexa rank, Compete rank and number of queries per month in Google. The social media presence indicators are the number of followers in Twitter, Facebook and LinkedIn.
Popularity and
Social Media Presence
Shoutlet SproutSocial SugarCRM Workbooks WORKetc
PipelineDeals Sage CRM Saleforce
SalesNexus Online CRM
MarketingSAP CRM On
demand
Zendesk Capsule Zoho CRM
Maximizer CRM
Dynamics CRM Online
Netsuite CRM+ Nimble
Oracle CRM OnDemand
Desk.comGet
Satisfaction Infusionsoft Hosted CRM
Less Annoying
CRMHighrise
CRMAplicor
Online CRM Autotask Brightpearl Commence
PopularityHigh Medium Low
Social Media
Ocean of Customer Relation
CRM
SOCIAL CRM
CRM / SCRM MIXArchipelago of the CRM and SCRM Encounter
Aplicor Online CRM
SAP CRM On demand
SalesNexus Online CRM and Email Marketing
Autotask
Brightpearl
Capsule
WORKetc
Workbooks
Sage CRM
Commence
Hosted CRM
Less Annoying CRM
Microsoft Dynamics CRM Online
Netsuite CRM+
Oracle CRM OnDemand
PipelineDeals
Desk.com
SproutSocial
Get Satisfaction
Nimble
SugarCRM
Salesforce
Zoho CRM
Shoutlet
Zendesk
Maximizer CRM
Highrise CRM
Infusionsoft
CRM Traditional CRMs are based on historical data, a one-way engagement model and company defined processes
Mixture Traditional CRM apps that incorporate social elements
SCRM Apps that incorporate real-time data which is generated directly from the customer and which are based on a two-way engagement model
70’s
1972
80’s 90’s
1975
1981
1988
20022001 200720062004
1986First Contact Management Software was introduced
1999Founders launch Salesforce.com and “The End of Software” revolution begins
1998First "Multi-Tenant" SaaS Application
2003The Web becomes social with MySpace, Delicious, SecondLife and Facebook
Small Medium Large
Number of employees
SAP
Salesforce.com
Microsoft Corporation
Sage SalesNexus
Zestia LtdCommence Corporation
1977
OracleGet
Satisfaction
Workbooks
Autotask Corporation Brightpearl
PipelineDealsInsideSales
Shoutlet
SugarCRM
WORKetcInfusionsoft
1995
1998
1999
Maximizer Software
NetSuite
37signals
1996
Zoho
Zendesk
2003
Aplicor
2009
Less Annoying Software
Nimble
SproutSocial
Desk.com
This timeline gives you a broad overview of the age of the software company and their number of employees.
Age and Size of Software Companies
Contenders
by Aplicor by Desk.com by Autotask Corporation
by Brightpearl
by Zestia Ltd by Commence Corporation by Get Satisfaction by 37Signals
by Infusionsoft, Inc. by InsideSales.com by Less Annoying Software by Maximizer Software
by Microsoft Corporation by NetSuite by Nimble by Oracle
by PipelineDeals by Sage Technologies Limited by Salesforce.com by SalesNexus
by SAP by Shoutlet, Inc. by SproutSocial by SugarCRM
by Workbooks by WORKetc by Zendesk by Zoho
Kingdom of Customer Relation
Web-based CRM and Social CRM apps are key for a good customer relationship and are popular Software as a Service solutions. This infographic puts the most important online CRM and SCRM solutions on a landscape and guides you through your buying decision making process.
See what are the most important apps and compare how they perform in terms of size, popularity, social media presence, mobility, ease of integration and trust factors.
The Most Important Online CRM and Social CRM Apps What is CRM and Social CRM Software?
CRM solutions help a business to manage customer relationships - the application will automate the CRM process and help you organize your customer information leaving you more time to concentrate on strategy.
CRM tracks all customer information in a database and allows you to input all interactions to better understand your customer needs.
Social CRM solutions provide, apart from customer management, the ability of interaction among all users and integrate customer-driven dynamic channels such as social networks.
Can you Access this Application with your Favorite Mobile Device?
AndroidiOS
37SignalsAutotask NetSuite
OracleSalesforce
ShoutletSproutSocial
SugarCRMWORKetcZendesk
Zoho
This diagram informs you about the availability of a dedicated app for iOS, Android or both.
Some vendors not shown might offer a mobile accessible version of their software.
Still undecided? Need more information to make a shortlist?
Go to http://www.getapp.com/crm-software to read reviews and discover
CRM Apps or to http://www.getapp.com/social-crm-software
for Social CRM Apps
GetApp.com is a business software marketplace where businesses can discover, compare and review the best online business software for their needs.
Android™ is a trademark of Google Inc.iPhone® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. GetApp.com "The Most Important Online CRM and Social CRM Apps" is an independent publication and has not been authorized, sponsored, or otherwise approved by Apple Inc.
For each solution, this table lists information about integration with major online applications, availability of an open API, price transparency on the website, and third party seals for security and transparency.
Does the solution meet your needs with the following Integration and API Flexibility Price Transparency Trust Guarantees
Other Important Decision Factors: Integration API Trust
Google Apps
Salesfo
rce
Intuit
Third Part
y Seal
s
Price Tr
ansparen
cy
Highrise CRMAplicor Online CRMAutotaskBrightpearlCommence Desk.comGet SatisfactionInfusionsoftHosted CRMLess Annoying CRMMaximizer CRMMs Dynamics CRM Netsuite CRM+NimbleOracle CRM PipelineDealsSage CRMSaleforceSalesNexus SAP CRM On demandShoutletSproutSocialSugarCRMWorkbooksWORKetcZendeskCapsuleZoho CRM
This is an indication of the popularity for each application. We also take into account their social media presence. In addition, we measure popularity by the following indicators: Alexa rank, Compete rank and number of queries per month in Google. The social media presence indicators are the number of followers in Twitter, Facebook and LinkedIn.
Popularity and
Social Media Presence
Shoutlet SproutSocial SugarCRM Workbooks WORKetc
PipelineDeals Sage CRM Saleforce
SalesNexus Online CRM
MarketingSAP CRM On
demand
Zendesk Capsule Zoho CRM
Maximizer CRM
Dynamics CRM Online
Netsuite CRM+ Nimble
Oracle CRM OnDemand
Desk.comGet
Satisfaction Infusionsoft Hosted CRM
Less Annoying
CRMHighrise
CRMAplicor
Online CRM Autotask Brightpearl Commence
PopularityHigh Medium Low
Social Media
Ocean of Customer Relation
CRM
SOCIAL CRM
CRM / SCRM MIXArchipelago of the CRM and SCRM Encounter
Aplicor Online CRM
SAP CRM On demand
SalesNexus Online CRM and Email Marketing
Autotask
Brightpearl
Capsule
WORKetc
Workbooks
Sage CRM
Commence
Hosted CRM
Less Annoying CRM
Microsoft Dynamics CRM Online
Netsuite CRM+
Oracle CRM OnDemand
PipelineDeals
Desk.com
SproutSocial
Get Satisfaction
Nimble
SugarCRM
Salesforce
Zoho CRM
Shoutlet
Zendesk
Maximizer CRM
Highrise CRM
Infusionsoft
CRM Traditional CRMs are based on historical data, a one-way engagement model and company defined processes
Mixture Traditional CRM apps that incorporate social elements
SCRM Apps that incorporate real-time data which is generated directly from the customer and which are based on a two-way engagement model
70’s
1972
80’s 90’s
1975
1981
1988
20022001 200720062004
1986First Contact Management Software was introduced
1999Founders launch Salesforce.com and “The End of Software” revolution begins
1998First "Multi-Tenant" SaaS Application
2003The Web becomes social with MySpace, Delicious, SecondLife and Facebook
Small Medium Large
Number of employees
SAP
Salesforce.com
Microsoft Corporation
Sage SalesNexus
Zestia LtdCommence Corporation
1977
OracleGet
Satisfaction
Workbooks
Autotask Corporation Brightpearl
PipelineDealsInsideSales
Shoutlet
SugarCRM
WORKetcInfusionsoft
1995
1998
1999
Maximizer Software
NetSuite
37signals
1996
Zoho
Zendesk
2003
Aplicor
2009
Less Annoying Software
Nimble
SproutSocial
Desk.com
This timeline gives you a broad overview of the age of the software company and their number of employees.
Age and Size of Software Companies
Contenders
by Aplicor by Desk.com by Autotask Corporation
by Brightpearl
by Zestia Ltd by Commence Corporation by Get Satisfaction by 37Signals
by Infusionsoft, Inc. by InsideSales.com by Less Annoying Software by Maximizer Software
by Microsoft Corporation by NetSuite by Nimble by Oracle
by PipelineDeals by Sage Technologies Limited by Salesforce.com by SalesNexus
by SAP by Shoutlet, Inc. by SproutSocial by SugarCRM
by Workbooks by WORKetc by Zendesk by Zoho
Kingdom of Customer Relation
Web-based CRM and Social CRM apps are key for a good customer relationship and are popular Software as a Service solutions. This infographic puts the most important online CRM and SCRM solutions on a landscape and guides you through your buying decision making process.
See what are the most important apps and compare how they perform in terms of size, popularity, social media presence, mobility, ease of integration and trust factors.
The Most Important Online CRM and Social CRM Apps What is CRM and Social CRM Software?
CRM solutions help a business to manage customer relationships - the application will automate the CRM process and help you organize your customer information leaving you more time to concentrate on strategy.
CRM tracks all customer information in a database and allows you to input all interactions to better understand your customer needs.
Social CRM solutions provide, apart from customer management, the ability of interaction among all users and integrate customer-driven dynamic channels such as social networks.
Still undecided? Need more information to make a shortlist?
Go to http://www.getapp.com/crm-software to read reviews and discover
CRM Apps or to http://www.getapp.com/social-crm-software
for Social CRM Apps
GetApp.com is a business software marketplace where businesses can discover, compare and review the best online business software for their needs.
Android™ is a trademark of Google Inc.iPhone® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. GetApp.com "The Most Important Online CRM and Social CRM Apps" is an independent publication and has not been authorized, sponsored, or otherwise approved by Apple Inc.
For each solution, this table lists information about integration with major online applications, availability of an open API, price transparency on the website, and third party seals for security and transparency.
Does the solution meet your needs with the following Integration and API Flexibility Price Transparency Trust Guarantees
Other Important Decision Factors: Integration API Trust
Google Apps
Salesfo
rce
Intuit
Third Part
y Seal
s
Price Tr
ansparen
cy
Highrise CRMAplicor Online CRMAutotaskBrightpearlCommence Desk.comGet SatisfactionInfusionsoftHosted CRMLess Annoying CRMMaximizer CRMMs Dynamics CRM Netsuite CRM+NimbleOracle CRM PipelineDealsSage CRMSaleforceSalesNexus SAP CRM On demandShoutletSproutSocialSugarCRMWorkbooksWORKetcZendeskCapsuleZoho CRM
This is an indication of the popularity for each application. We also take into account their social media presence. In addition, we measure popularity by the following indicators: Alexa rank, Compete rank and number of queries per month in Google. The social media presence indicators are the number of followers in Twitter, Facebook and LinkedIn.
Popularity and
Social Media Presence
Shoutlet SproutSocial SugarCRM Workbooks WORKetc
PipelineDeals Sage CRM Saleforce
SalesNexus Online CRM
MarketingSAP CRM On
demand
Zendesk Capsule Zoho CRM
Maximizer CRM
Dynamics CRM Online
Netsuite CRM+ Nimble
Oracle CRM OnDemand
Desk.comGet
Satisfaction Infusionsoft Hosted CRM
Less Annoying
CRMHighrise
CRMAplicor
Online CRM Autotask Brightpearl Commence
PopularityHigh Medium Low
Social Media
Ocean of Customer Relation
CRM
SOCIAL CRM
CRM / SCRM MIXArchipelago of the CRM and SCRM Encounter
Aplicor Online CRM
SAP CRM On demand
SalesNexus Online CRM and Email Marketing
Autotask
Brightpearl
Capsule
WORKetc
Workbooks
Sage CRM
Commence
Hosted CRM
Less Annoying CRM
Microsoft Dynamics CRM Online
Netsuite CRM+
Oracle CRM OnDemand
PipelineDeals
Desk.com
SproutSocial
Get Satisfaction
Nimble
SugarCRM
Salesforce
Zoho CRM
Shoutlet
Zendesk
Maximizer CRM
Highrise CRM
Infusionsoft
CRM Traditional CRMs are based on historical data, a one-way engagement model and company defined processes
Mixture Traditional CRM apps that incorporate social elements
SCRM Apps that incorporate real-time data which is generated directly from the customer and which are based on a two-way engagement model
70’s
1972
80’s 90’s
1975
1981
1988
20022001 200720062004
1986First Contact Management Software was introduced
1999Founders launch Salesforce.com and “The End of Software” revolution begins
1998First "Multi-Tenant" SaaS Application
2003The Web becomes social with MySpace, Delicious, SecondLife and Facebook
Small Medium Large
Number of employees
SAP
Salesforce.com
Microsoft Corporation
Sage SalesNexus
Zestia LtdCommence Corporation
1977
OracleGet
Satisfaction
Workbooks
Autotask Corporation Brightpearl
PipelineDealsInsideSales
Shoutlet
SugarCRM
WORKetcInfusionsoft
1995
1998
1999
Maximizer Software
NetSuite
37signals
1996
Zoho
Zendesk
2003
Aplicor
2009
Less Annoying Software
Nimble
SproutSocial
Desk.com
This timeline gives you a broad overview of the age of the software company and their number of employees.
Age and Size of Software Companies
Contenders
by Aplicor by Desk.com by Autotask Corporation
by Brightpearl
by Zestia Ltd by Commence Corporation by Get Satisfaction by 37Signals
by Infusionsoft, Inc. by InsideSales.com by Less Annoying Software by Maximizer Software
by Microsoft Corporation by NetSuite by Nimble by Oracle
by PipelineDeals by Sage Technologies Limited by Salesforce.com by SalesNexus
by SAP by Shoutlet, Inc. by SproutSocial by SugarCRM
by Workbooks by WORKetc by Zendesk by Zoho
Kingdom of Customer Relation
Web-based CRM and Social CRM apps are key for a good customer relationship and are popular Software as a Service solutions. This infographic puts the most important online CRM and SCRM solutions on a landscape and guides you through your buying decision making process.
See what are the most important apps and compare how they perform in terms of size, popularity, social media presence, mobility, ease of integration and trust factors.
The Most Important Online CRM and Social CRM Apps What is CRM and Social CRM Software?
CRM solutions help a business to manage customer relationships - the application will automate the CRM process and help you organize your customer information leaving you more time to concentrate on strategy.
CRM tracks all customer information in a database and allows you to input all interactions to better understand your customer needs.
Social CRM solutions provide, apart from customer management, the ability of interaction among all users and integrate customer-driven dynamic channels such as social networks.