the mystery of the disappearing reference collection
DESCRIPTION
THE MYSTERY OF THE DISAPPEARING REFERENCE COLLECTION. K. Jane Burpee, University of Guelph Barbara McDonald, McMaster University. Session Outline. Disappearing Reference Collection Reference Service Review The Mac Experience The Guelph Experience Reference Service Top Trends - PowerPoint PPT PresentationTRANSCRIPT
Burpee/McDonald OLA2006
THE
MYSTERY OF THE DISAPPEARING REFERENCE COLLECTION
K. Jane Burpee, University of GuelphBarbara McDonald, McMaster University
Burpee/McDonald OLA2006
Session Outline
• Disappearing Reference Collection• Reference Service Review
• The Mac Experience• The Guelph Experience
• Reference Service Top Trends• Conclusion: Mystery Solved ?!
Burpee/McDonald OLA2006
Reference Collection
Space Commons
UsageGoogling
eBooks
Burpee/McDonald OLA2006
The Disappearing Reference Collection
“We’re decimating the Reference Collection. And
nobody cares.” ~Librarian ~
“All you care about is computers. “
~Professor~
Burpee/McDonald OLA2006
The Disappearing Reference Collection
“When it comes to academic reference, students and faculty have chosen, and the choice is
digital.”Albanese (2004).
Burpee/McDonald OLA2006
Reference Service Model Review: the Mac Experience
Commons:Service & Design Objectives • owned by learners • inclusive • collaborative • accommodates the social • protects the traditional • excellent customer service • learning enhanced by IT• flexibility for the future
Burpee/McDonald OLA2006
Reference Service Model Review: the Guelph Experience
The landscape has changed and the
maps have not yet been published.
OCLC 2003 Environmental Scan
What’s this guy got to do with it?
Burpee/McDonald OLA2006
Reference Service Model Review: the Guelph Experience
Burpee/McDonald OLA2006
Reference Service Top Trends
1. Accountability2. Space3. Staff and Staffing 4. Promotion and Marketing
Burpee/McDonald OLA2006
Reference
Silence is Golden
Tipping Point
Learning
CafesCommons
Web 2.0
Library 2.0!?
RenGenFolksonomies
Tagging
VR/chatMarketplace
Cluetrain ManifestoPartnerships
Federated Searching
Retail ExpectationsResearch Help
Roaming/Roving
SAILSLibQual+
Re-Branding
Stories not statsE-Books
LCSH
Users
Stats
Faculty
Monastery
Preservation
Cataloguing
Usability
Teaching
User ExperienceStudents
X
Adapted fromStephen Abram, Library 2.0,
with thanks
Burpee/McDonald OLA2006
Trends, Truisms….. and Fads?
Trend, n.1. A general tendency or inclination3. Current style; vogue: the latest trend in fashion
Truism. n. A self-evident truth; a statement so obviously true as not to require discussion
Fad, n. A peculiar notion as to the right way of doing something; a pet project to which exaggerated importance is attributed; a ‘craze’.
Burpee/McDonald OLA2006
Mystery Solved?!
Or not? – • Concluding
thoughtsContact Us!K. Jane [email protected]
Barbara [email protected]
Burpee/McDonald OLA2006
Do we need an extreme makeover?Re-designed space? Re-named service? Roving? Roaming? Triaged? Peer to Peer? By appointment only? Joined service points? 1-stop shop? Online VR or IM? 24/7?
DiscussionExtreme Makeover’sTy Pennington
Burpee/McDonald OLA2006
Mystery of The Disappearing Reference Collection….. Further Reading
• Annotated Bibliography: http://library.mcmaster.ca/staff/mcdonald/disappearing_bib_OLA-feb06.pdf
• Session Handout: http://library.mcmaster.ca/staff/mcdonald/disappearing_handout_OLA-feb06.pdf
• McMaster Commons Service Model Working Group Final Report: http://library.mcmaster.ca/mills/learningcommons/servicemodel_report.pdf