the new face of innovation

24
EntErprISE CD SALES: ken ya kES 200 | rwanda r WF 3,000 | T anzania TZS 5,200 | Uga nda UGX 5,000 | ISSUE 8 THE NEW FACE OF INNOVATION tEchnology APPLICATIONS GALORE EAST AFRICA THE TOP 20 > Financial > Social services >  Whistleblowers > Games > Government  > Sports > Health > Entertainment Incumbents takes a backbench as rookie innovators jump into the fray 

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Page 1: The New Face of Innovation

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 124

EntErprISECD SALES kenya kES 200 | rwanda rWF 3000 | Tanzania TZS 5200 | Uganda UGX 5000 | I

THE NEW FACE OF

INNOVATION

tEchnologyAPPLICATIO

GALORE

EAST AFRIC

THE TOP 20

gt Financial

gt Social service

gt Whistleblowe

gt Games

gt Government

gt Sports

gt Health

gt Entertainmen

Incumbents takebackbench as roo

innovators jum

into the fray

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 224

Going goinggone digital

CLICKABLE LINKS

VIRAL MARKET REA

DIRECT EM

ENTERPRISE TECHNOLOGY DIGITAL| WWWICTCREATIVESCOM

Creating new digital marketing opportunities

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832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 324

ISSUE 8 | 20

44

6 | INNOVATION EAST AFRICA

8 | INSIGHT

17 | PERSPECTIVE ON THE KILLER APP

10

INNOVATION TOP 20

HOW TO USE ET DIGITAL MAGAZINEbull Search the PDF for a keyword or a topic of interest You will be taken to all instances of that word

bull Get additional information by placing your mouse over a topic or word to see an active link that will take

you to a website with more information when you click it bull Send email directly by clicking an email address in the magazine

13 STAYING AHEAD OF

THE COMPETITION

HOW TO kEEP

INNOVATION ALIVEIN YOUr COMPANY

and re-invent

YOUr brAND

14 AN ENIGMA

ALIVE AN

ICON DEAD

EAST AFrICArsquoS MOST PrOMISING APPLICATION18

GOOD rEADING

African Apps in a Global Marketplace

By Andrew Mugoya17

EVENTSTop row YouTube Uganda launch-

guests enjoy the multicoloured

fun Huawei Director at the

launchEnterprise Technology staff

practice their TV careers

Bottom row Orange Expo Simon

Kaheru Director SMS Media at

the Mobile Monday App CircusKampala App Circus winning

team (Mafuta Go) to present at

the Mobile Premier Awards in

Barcelona

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 424

EntErprISE tEchnology

Managing EditoJoyce Kyeyune Tonda

PulisheICT Creatives

wwwictceativescom

Enterprise Technology offers technology services through its network of leading IT Consultants

Copyright copy 2012 ICT Creatives All Rights Reserved No part of this publication may be reprinted or otherwise reproduced withou

permission from the editor

ICT CrEATIVES EXPrESSLY DISCLAIMS ALL WArrANTIES WHETHEr EXPrESS Or IMPLIED IN NO EVENT SHALL

ICT CrEATIVES bE LIAbLE FOr ANY DAMAGES OF ANY kIND ArISING FrOM THE USE OF Or rELIANCE ON ANY

INFOrMATION PrOVIDED IN THIS PUbLICATION

All correspondence to ICT Creatives

Plot 4667 Ggaba Road Kampala

P O Box 30532 Kampala Uganda

Tel +256 414 266 423

Mob +256 773 092 290 | +256 701 100 516

Editorial jtondaictcreativescom

Advertising Inquiries salesictcreativescomSubscriptions subscribeictcreativescom

Social Media

Faceoo wwwfacebookcomEnterprisetechnology

Twitte httptwittercomtechnologyEA

LinedIn Enterprise Technology magazine

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 524

ldquoInnovative companies ae liesalads They value divesity andhave ceated an envionment whee diffeent pespectives aeencouaged a vaiety of peoplethive and new ideas ae ewadedrdquo

The Ever-Evolving Enterprise Guidelines for

Creating Your Companyrsquos Future

By Stephen C Harper Brett Martin

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 624

Hacathon

Like a marath

where runner

compete a

hackathonbrings togeth

developers

to create an

application in

limited perio

of time which

may be 48 ho

days or week

Linux platform

developers

refer to this a

Codefest

innovation east africa

ZUBEDI THE CTO

ldquoHe that will

not apply newremedies mustexpect new evils

for time is thegreatest innovato

Francis Bacon

English Philosopher

Quoted

6

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

Andoid An operating system for

mobile phones which has become

the defacto platform for developers

It is managed by the Open Handset

Alliance a consortium of 85

companies led by Google From

a market share of 2 in 2009

the Android smartphones now

hold a 52 global selling average

according to global researcher

Gartner

API An abbreviation of Application

Programming Interface this a set

of tools and protocols that enables

developers to create software

applications

kille App A highly

innovative app that

decimates lsquokillsrsquo the

competition literally

Pemissions Before

a user downloads an

application it will

usually display all critical

services and data it will

need The user can then

decide whether they are

comfortable with the app

accessing their data or

device resources This

has been popularized in

Facebook apps

Absalom I foundthis really niceapp that helps yound a wife so Idownloaded it

Then why are you crying

I gave mypersonal

details andphysical

features

Then

I selected Brenda fthe list but now onscreen I see they h

given me a MsTrojanSMSexe

Explore opportunities to pilot

technology demonstration

projects to show local

businesses how to jump-

start scientiic processes or

technological capabilities

needed at the local level

Fund the creation of a

centre for computer science

research development

and training to develop the

capabilities needed to aid

and support inudstry

Analyze the institutional

landscape in terms of

knowledge partnerships

with collaborators (across all

key science and technology

sectors nationally or

internationally) to ascertain

opportunities to forge

optimize and sustain

knowledge parternships

in critical science and

technology areas

Sukhdeep Brar Sara E Farley

Caroline S Wagner Robert

Hawkins The World Bank

(2012)

EXCErPT Science Technology and Innovation in Uganda

Recommendations for Policy and Action

LExICON

832019 The New Face of Innovation

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INNOVATION NUMBERS EAST AFRICA

14 Average age of East African students

trained by the Kenyan branch of US based app

development firm Ruby Nuby

27Percentage of total apps which focused on mobile

payments and commerce submitted for the

Pivot25 competition held in July 2011

2007Year that the globally renowned mobile banking

innovation MPESA was launched in Kenya

35000Euros received as payment by a Ugandan

developer for his innovative application

1900000Funding secured in 2011 in US$ by Ushahidi

Crowdsourcing platform based in Kenya

innovation east afri

DEVELOPER PLATFORMS IN EAST AFRICA

Before A massive cumbersome immovable single purpose contraption After A light-

weight mobile gadget capable of multiple functions from finding places to a persona

jukebox all the way to vir tual shopping

Mobile World

Conference

2012 Visit App

Planet lsquothe

wordrsquos largest

gathering of app

developersrsquo

SAVE THE DATE FOR APP DEVELOPERS27th Feb -1st Mar lsquo12

Pivot East

Call for entries

to mobile

applications

competition now

in its second

year

Intel AppUpSM

developer

challenge Web

Apps Edition

World Summ

Awards Winn

Conferenc

and Gala Ca

Egypt

Jan 2012 Jan 30th 2012

Google Technology Use Goups

(GTUGs)

User groups for people who are

interested in Googlersquos developer

technology----

Hive Cola

An open collaborative community for

young tech entrepreneurs to develop

apps and showcase them to the public

----

mla East Afica

The consortium facilitates demand-

driven innovation to ensure that

breakthrough low-cost high-value

mobile solutions can be developed into

sustainable businesses

----

Tandaa kenya

A brand of the Kenya ICT Board it exists

to support the development of localdigital content in Kenya and provide

seed money for techpreneurs

----

iHu

Nairobirsquos innovation hub for

technologists investors tech companies

and hackers in the area

---

Note In Rwanda various youth projects

focusing on the development of ICT are

regularly funded to develop innovations

---

Noia Developes East Afica

A platform that discusses everything

relating to apps development as well as

resources for developers---

MoileMondaytrade (MoMo) is an open

community platform of mobile industry

visionaries developers and inluential

individuals who manage local chapters

in over 100 cities worldwide There are

chapters in Kenya Uganda and Tanzania

meeting on Mondays

Feb 2012

832019 The New Face of Innovation

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insight

8

E N T E R P R I S E T E C H N O L O G Y

I S S U E 8 | 2 0 1 2

Move ove inc the ooiersquos tun has come

The enthusiasm with which those 20 somethings justiied their innovations was eno

to get the greatest cynic interested in iguring out just how much money was going to

made from these unconventionally named apps

Therersquove been many such get togethers where developers are given a platform to conv

lesser mortals about the magic of their innovations but the last quarter of 2011 has bespecially signiicant as some of these apps actually got round to churning out some disposa

income or global recognition

What is especially striking is that the rookie developers are young fresh from school and

of solutions to save the world While companies are tied up in the quagmire of keeping th

competitors down and making supernormal fortunes the lsquosocialistsrsquo are not yet purely dr

by monetary compensation-recognition will do And so they create and tweak reining

expanding features and as long as they have a couple of hundred downloads these rookies

happy

This issue is dedicated to innovation because here at ET we believe that this will herald

an era of entrepreneurship in East Africa as more and more young people discover that t

have within them the potential to create their own employment by harnessing technolo

Ultimately innovations will change the way companies do business making them more relev

and therefore increasing their proit potential

Technology can solve unemployment problems address service delivery enable g

governance and enhance global knowledge sharing While these social niceties may

necessarily be everybodyrsquos cup of tea they do result in improved quality of life

The rookies have a lot to teach corporations - in lieu of donating blankets and sweep

sprawling slums-they can actually engage in Corporate Social Responsibility that has a las

transformative effect- innovating apps that can improve life in the long term

The top 50 are essentially those apps that we believe will have the greatest reach mainstre

appeal and of course an element of lsquonewnessrsquo where they deliver value faster easier and m

eficiently

And on that note Enterprise Technology is going to be bringing you an innovation of

own-a technology TV drama spiced up with exciting information over the top interviews

personalities who will have you tuned in and glued boosting your interest in technology an

marvels

Herersquos to greater innovation in 2012

JOYCE KYEYUNE TONDA

MANAGING EDITOR

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 924

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Join us on wwwfaceoocomentepisetechnology to get weely updates on ou events

special offes and upcoming issues

(4000 readers in East Africa and beyond )

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1024

JOSHUA MUSASIZIHead of Operations African Vending Systems-Payway

E N T E R P R I S E T E C H N O L O G Y

I S S U E 8 | 2 0 1 2

10

executive discussion

Joshua Musasizi is surprised

and pleasantly delighted that

we are 10 minutes early for our

interview ldquoFor me business mo

at the speed of light I often ass

character by the ability to keep

timerdquo

Y ou wee estalished in 2009 in

Afica Whatrsquos the stoy

Well the founders are from

Russia and thatrsquos where the story begins

Previously in Russia all payments were

made using scratch cards from paying

for TV to electricity and water Every

time you wanted to top up you had to

buy a card get a pin number and reload

We often ind it tedious to queue and

pay bills or visit the bank because they

are open during working hours and yet

paradoxically we are supposed to be at

work during working hours To address

the problems of queues ineficient

tellers wasted time online purchases

and all the other inconveniences of

traditional payment methods the founders

established African Vending Systems as

an easy electronic payment system aware

that the challenges faced in Russia were

very similar to the ones Africans faced

Under the brand Payway this electronic

payment system was designed to service

multiple vendors because a user would

be able to pay bills bank pay for TV

airtime and any range of services that can

be bought from different companies and

service providers

All payments are done electronically

It makes sense because collecting

payments is not the core business of

utility companies or telecos for exampl

if someone with the expertise can do it

better then it should be left to them to

handle it This helps companies focus o

doing their core business excellently

In Africa we started off with Kenya and

then moved to Uganda which is now

our African base from which we shall

extend to other countries in the region

We currently have 20 locations with

our kiosks in Kampala and about 100

retailers with our mobile Point of Servi

terminals

collecting payments is

not the core business of

utility companies or teleco

for example if someone

with the expertise can do

better then it should be le

to them to handle it This

helps companies focus ondoing their core business

excellently

ldquo

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1124

executive discussio

You pym wok s h s of hs

ind in East Afica Is it eliale

Service providers have realized that they

can sell better and sell more through our

Kiosks our Mobile Point of Sale units and

the Web based Interface while customers

beneit from the convenience ubiquityof payment locations and speed of

transactions

Our kiosks are placed in public places like

retail outlets cinemas and other high

trafic areas where you select the service

you want to pay for ndashairtime TV internet

select the vendor enter your subscriber

number and once your cash is veriied

instantly your account is credited In

addition you get a receipt with an ID of the

terminal the date the time the operator

and the amount of money you paid Within

a few seconds the transaction is complete

compared to 10-15 minutes queuing at a

service providerrsquos ofice

We have heard some interesting stories for

example at one of the kiosks in Nalyaa we

had people asking for permission to take

their pictures beside the kiosks

Other people have been fearful of failing to

use the terminals but usually once they try

it they realize how easy and convenient

it is and they go and tell their colleagues

about it I have often sat and observed that

lsquowow-it-works momentrsquo when a person

comes to the kiosk for the irst time to

buy airtime for example and they receive

a conirmation instantly on their mobile

phone- the smile on their faces is amazing

(Our wow moment came when we tried to

buy airtime and instantly the logo of the

service provider changed)

With the webbased interface you simply

log in and pay for services using your

virtual wallet This is especially useful for

customers who do not have the time to

leave their ofices to clear bills buy airtime

and other time consuming tasks

The mobile Point of Service has proved

useful in rural areas small trading

centres (we have them in places as far as

Ntungamo Kalangala and Mbarara) where

where the internet is not very accessible

The PoS is a handheld device managed by

an individual who will help the customer

go through the entire payment process

How diffeent is you sevice fom

moile money offeed y vaious

telecos

Mobile money is strictly for transferring

money via a mobile phone thatrsquos the only

way it works and it is vendor dependent

Payway works on three platforms the

self-service kiosk the mobile PoS and

the web interface so issues of downtime

and delayed payments are non-existent

For example ever since we started our

operations in Uganda in May 2010 our

system has been down only once-for about

6 hours We are vendor neutral and weaccept payment for all services We also

have an accountability system where users

are given detailed receipts that can always

be referred to if they encounter a problem

with the service

Once we get fully integrated with the banks

users will also be able to transfer money

from the bank to their virtual wallet and

then pay for the services they need You

will also be able to transfer money from

one virtual wallet to another

Is you system fool poof Every

transaction you perform on our network

is visible to us For example we have a

machine at Tirupati and someone called to

say he put in his 50000= and the screen

went back to the home screen before

activating his orange internet However the

machine cannot accept any money before

a subscriber number is input- itrsquos a step by

step process because the money has to be

tied to unique numberAnother user said he inserted a 2000 note

and claimed that he did not get his airtime

We sent in our customer care rep who

opened the machine and upon examining

the cassette did not see any 2000 note

The machine organizes the money in

all the different denominations We are

thoroughly transparent accurate and all

the transactions can be seen in real time

Our only job as Payway is to facilitate

payments not to sell services so if a

customer indeed does not get the servic

they paid for ndashairtime in this case the

problem is usually with the service

provider who may be experiencingtechnical problems which has been the

case with one teleco this month

We have thoroughly tested all the secur

loopholes both human and non-human

ensure that our service is safe to use

Furthermore all our staff have undergo

both technical and customer friendly

training to deal with any customer quer

We even have a toll free line which is

available 24 hours everyday- all you hav

to do is quote your receipt number andyour problem

Can I use dollas in the ios How

aout othe cuencies O countefe

notes

There is a dollar function though right n

it is not in use The machine knows the

dollar ratendashit is programmed in the syst

however we have deactivated it for now

because all service providers would hav

provide different dollar rates which wou

signiicantly complicate the payment

process for the user However for a serv

provider like Multichoice the machine h

been customized to accept dollars at the

Multichoice exchange rate since paymen

have to be made in dollars The machine

is programmed to work with the curren

of the country In Kenya it will only acce

Kenyan Shillings in Uganda it only acce

Ugandan Shillings If you put in anything

else a paper or card or counterfeits it w

eject it

Who egulates you sevice if I have a

complaint against you

Whoever the regulator might be we are

not yet certain however in the event of

arbitration all transactions will leave

either a digital or paper trail so justice w

always be done The regulator can acces

our database and do all the veriication

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1224

12

E N T E R P R I S E T E C H N O L O G Y

I S S U

E 8 | 2 0 1 2

necessary

How do you guaantee the secuity of

money inside these ioss Can thieves

cay it away

(Joshua laughs contemplating an answer)

Yes they can be picked and taken away

however these particular ones are

designed to be indoors and monitored by

security There are outdoor

units which are more robust

and near impossible to move-

but they are currently not

available in Uganda

Which type of vendos

have found Payway most

attactive

Currently our client list

includes Uganda Telecom

MTN Orange Airtel DSTv and

Star TimesTV Warid Telecom

and Datanet We are in talks

with banks to integrate our

service with them so that very

soon customers will be able to

deposit money on their bank

accounts via Payway

How o i po by hg

one of these ioss on my

pemises What is the

pocess of getting a ios

on my pemises

Businesses can beneit

by earning commission

on sales made using the

kiosks However we do not

necessarily give kiosks to

every business we have to

irst assess the trafic on the premises

and determine whether it makes business

sense for us to have a kiosk or a mobilePoS If you want to become an agentdealer

you simply ill in an application form

we will come to the site and assess the

suitability

Cuently theersquos TV Intenet and

Aitime what othe sevices might

we e ale to access with the Payway

system

We are system programmers we wake up

everyday thinking about how we can make

Payway more useful to customers Herersquos

a great example We had a client come in

and request to have airtime of 50000 UGX

given to each of his 120 employees These

employees were all on different networksand the process had to be done manually

and accurately otherwise any mistake

in the numbers would be a loss on our

part After that horrendous experience I

gathered our team of programmers and we

developed a system for batch processing

With that system all we had to do was copy

and paste the numbers and the system

would automatically give them the airtime

We try to anticipate customer needs and

then program the system to satisfy that

need When a client walks up to us and

asks whether our system can perform a

certain task we say ldquoYesrdquo and then we

igure out how to make it a reality

Soon you will be able to pay for grocery

shopping at Uchumi Nakumatt fuel

school fees- for example St Lawrence

University now accepts fees payment

through the Payway network We also p

to enable online payments and integratinternational vendors like Paypal for

example

If I have a sevice that I want

customes to uy though Payw

how do I get onto you netwo

The most important requiremen

is to have an Application

Programming Interface (API)

which simply enables software

applications to talk to each other

in terms of how certain tasks

should be performed without th

user being aware of the backdoo

communication So the API woul

help your service talk to our syst

If it makes business sense we wo

be happy to integrate your servic

into our system we beneit from

commission off your sales

How else can these teminals

used

Therersquos commercial targeted

advertising on the kiosks

Our terminals have screens

which users can see and th

machines can be programm

to show advertising based

what users have paid for If

example a user pays for Wa

airtime the system will the

show a PakaSurf advert If the user pays

Airtel it may show something about Kik

Too Good

What do you do apat fom

pogamming

Programming takes a toll on you When

Irsquom not at work I spend time at home

with family looking after my three youn

children- two girls and one boy and my

older child- my wife Itrsquos refreshing

ldquoWhen a client walks up to us and asks

whether our system can perform a certain

task we say lsquoYesrsquo and then we igure out how

to make it a realityrdquo

executive discussion

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1324

enterprise innovatio

Companies tend to

want to play it safe-

hiring cookie cutter

employees who lsquoit in

with our corporate

culturersquo While this

plays out well for maintaining a brand

image it does zilch for keeping the

wheel of innovation spinning

Wersquove seen the dramatic climb

of companies that birthed an

innovation-a change in the way things

are done a new product or service

that offers new value but then over

time wersquove seen those same companies

slowly fade eventually becoming

irrelevant to the audiences that once

heralded their arrival We know that

those companies have eventually been

swallowed up in mergers bankruptcy

low value deals or mass exodus of

employees

What do companies need to do to

keep innovation alive and survive the

onslaught of ierce competition

1Hire dissenting opinion

Logic says this is professional

suicide but on the lipside hiring

different types of people provides

different solutions for old problems

Maintain a set of values that you hold

dear in your company-integrity loyalty

commitment hardwork but dissentingopinion should have its ield day as

long as it can be justiied with facts and

igures

2Turn the apple cart

Innovators are people who

question everything-can it be done

more eficiently more creatively

totally differently Often we have

preconceived ideas about how things

should be done when there is no real

logic and it all boils down to personal

preference Innovators however are

people who upset the cart and discover

that consumers have actually been

looking for something new

3Keep your ear to the ground

Some managers are too engrossed

in daily operations that they do not see

the signs of the times-trends that are

going to affect their businesses Social

media for example has long been on

the scene and while a few companies

took note and started harnessing its

marketing power others continued

with expensive traditional marketing to

their detriment

4Be the customer

Customers needs are constantly

growing and luctuating and although

they cannot all be satisiied there areneeds that are constantly echoed

Companies need to think like the

customer not like the service provider

in order to be able to innovate a new

way of providing an old service

Applersquos Steve Jobs was a stickler for

this-all the technologies iPod iPhone

iPad he invented addressed his own

pet peeves If something irks you- it

probably irks most people too-solve it

5Invite the rank and file to theroundtable

Companies live with a common falsity

that managers have all the best ideas

however it is usually unheard break

away factions in the lowest rungs that

often end up building rival companies

with great innovations Clever

companies invite everyone to suggest

an idea for improvement

How to keep innovation alive in your company and re-invent your brand

STAYING AHEAD OF THE COMPETITIONJoyce kyeyune Tonda

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1424

E N T E R P R I S E T E C H N O L O G Y

N O V E

M B E R D E C E M B E R 2 0 0 9

14

STEVEJOBSAn enigma alive an icon dead what did that odd lsquoirsquo nomenclature really mean

On October 5th the man who had been the fulcrum of Applersquos revolutionary products- the iMac Bhe iPod the iPhone and the iPad succumbed to pancreatic cancer Tributes lowed far and wide

Barack Obama to David Cameron to rivals like Microsoftrsquos Bill Gates Samsungrsquos GS Choi with wApple was embroiled in a patents battle to media maestro Rupert Murdorch From China 35 miributes were sent in and Jobrsquos death became one of the most talked about events in recent hi

with 10000 tweets per second

1955-2011

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1524

tribu

He was known as the egomaniac of

Silicon Valley and was oficially

acknowledged as one of Americarsquos

toughest bosses in 1993

Several theories have been suggested for

the unique lsquoirsquo naming trend that Apple

adapted One theory suggests that this

unconventional naming policy was copied

from Intel around the time Intel wanted to

brand their versions in the 80s The lsquoirsquo stood

for Intel and was placed before a numerical

representation of a version eg i8768

instead of just 8768

Another theory suggests it stands for

lsquointernetrsquo since many of the Apple products

provide access to the web

Then there are the more romantic theories

suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo

device you can call your own

In 1998 at the lsquoApple Back on Trackrsquo when

Steve Jobs introduced the iMac computer

to the world amd he displayed a slide that

supported the romanticists the lsquoirsquo stood for

internet individual instruct inform and

inspire because it did all of those things for

the individual

Was he an innovator who believed what

worked for him what solved his problems

would probably do the same for everyone

else Your son might walk with an iPod

everywhere he goes your daughter might

be glued to her Mac computer and your

spouse might be begging you to get them

the latest iPhone You might use iTunes

software to arrange your Michael Jackson

collection and your toddler might love that

Pixar-animated movieToy Story or A Bugrsquos

Life Whatever Apple product has made itsway into your life Steve Jobs is responsible

for its innovative features sleek design an

marketability

Perhaps Jobs was a highly individualistic

person who believed in the philosophy

of self After all when he resumed as

Applersquos CEO in 1997 he got rid of all their

philanthropic programs claiming that the

should wait to make proit then think abo

giving it away to charity

Was he a narcissist Does the lsquoirsquo in those

brand names actually stand for Steve Jobs

himself

Regardless of his motivation and shades

of egomania Jobs justiiably brought

technology home- by taking the complex

out of it and making it simple beautiful an

useful- all the those characteristics we va

in our lives

Melissa Kyeyunemelissakyeyuneyahoocom

1969 Introduced tocomputers byWozniak Stephen

1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet

1976Launches AppleComputer withWozniak

1980LaunchesmassivelysuccessfulApple II and thecompany goespublic

1980Steve Jobs worth$200 million atage 25

1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup

1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million

1988Releases NeXTCube PC but salesflounder

1991

Married in BuddhistCeremony

1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn

1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily

2001Job once again stunsthe world with the

digital music deviceiPod

2003Jobsdiagnosedwithpancreaticcancer

2007iPhonewows theindustry as theultimate digitalconvergencedebice

2010iPad unveiled withimmense success

2011Jobs resigns asApple CEO anddies a fewmonths later

2011Jobs valuedat $83 bn

1998The stunning whitedesign iMac isintroduced and putsApple back onthe map

TIMELINE OF INNOVATION

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1624

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

THE NEW FACE OF

INNOVATION

APPLICAT

GALORE

EAST AFR

THE TOP 2

gt Financial

gt Social servi

gt Whistleblowgt Games

gt Governmen

gt Sports

gt Health

gt Entertainme

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1724

innovation top 2

What is a ille app

Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for

innovators to constantly come up with new ideas that are not only practical but also new and

exciting to the market

Usaility How easily adaptable would people be to this new app No matter how great and

useful your app is if it is very complicated for the end user it will not succeed especially in a

commercial setting

Commecial aspect Can you actually make money from this app Unless you are in the char

business you need to develop an application that you can actually make money from If it is

one that allows per user subscription so much the better It is more astute to make smaller

revenues over a long period of time than try and make huge proits in one kill

Successfully commecializing the app Make it free the irst time you launch it This remov

the hurdles for irst time users Manage it by providing user names for anyone interested in

gaining access Once you have a large number of users then you can levy a users fee once

people are addicted When the users numbers grow constantly then revenue can also be

gained through advertising Advertisers are very interested in wide user networks for massiv

coverage of their products

My ille app

The online reservation system

bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service

you needbull Works for users who need to book on short notice

bull Administrative costs are lowered for any business that uses an online reservation system

bull Provides the owners of the service a wider network coverage

bull It often provides you the best bargains for say hotels tickets holidays travel

PERSPECTIVE ON THE lsquoKILLER APPrsquo

Veronica Ssempebwa is the General

Manager for SW Global an African

founded application services provider

with operations in 10 countries across the

world Veronica Ssempebwa has 10 years

experience working in inancial services

and ICT sectors She holds a Masters

Degree in International Business from the

University of Wolverhampton England

SW Global is one of the irst globally

competitive technology companies to

emerge from West Africa and penetrate

the global information technology (IT)

marketThe SW Global model is a uniqueadaptation of the now well-known ASP

model

The company is successfully implementing

a new paradigm that is based upon

world-class cutting-edge applications

development and delivery Its software

as service business focuses oninancial

Intermediation Consumer Aggregation

and Application Service Provision

rECOMMENDEDrEADING

Downloadeoo fom

httpwwwafiappscompostafican-apps-in-a-

gloal-maetplace

Veonica Ssempewa

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1824

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

8

Mafuta GO Keeps you up to date with fuel prices in stations near you

around the city helping you save on fuel costs (Uganda)

Website httpmafutagoappspotcom

innovation top 20

Niohapa This app enables you to earn

loyalty points for visiting different location

in Nairobi thus providing businesses an

opportunity to reward their most loyal

customers Nikohapa translates to ldquoI am

hererdquo (Kenya)Website wwwnikohapacom

e-Soo Gives farmers consumers

and traders accurate market text

messages on commodities and prices

It is currently used in 50 markets with

plans for increased usage (Rwanda )Website httpwwwesokogovrw

MedAfica Users subscribe to a number

of health services including symptom

checkers irst-aid information doctor amp

hospital directories (Kenya)

Website wwwshimbamobilecom

GetH2O Mtaani If you love strate

you will enjoy this game which invo

survival in an African ghetto where

have to battle gangs ind clean wa

money and prosper (Kenya)

Website wwwgeth20gamecom

1

2

3 4

5

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1924

iCow Gives diary farmers information

on keeping their cows healthy from

diseases improving milk production

care during gestation and the nearest

vet (Kenya)

Website wwwicowcoke

Matatu Fastest

downloaded application

in Uganda- it is an

electronic rendition of

the card game popularly

played in Uganda

where an individual

has to inish playing all

their cards before their

opponent There are

plans to introduce Matatu

tournaments (Uganda)

Website wwwmarket

androidcom

ZWod Fun educational tool that teaches

children how to spell as they destroy

zombies

Website httpwwwfacebookcomZword

Shoppes Delight Helps consumers compare

prices across various retailers and ind and receive

bargain alerts (Kenya)

Website wwwmarketandroidcom

Loopa In Luganda the word lsquolooparsquomeans

lsquoto report to the authoritiesrsquo Loopa is an eco

visualizing tool that enables the community to

report water pollution in their area (Uganda)

Website httpwedcomugandacomloopa

innovation top 2

6

7

8

9 10

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2024

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

20

Msema kweli (Msema Kweli which means

lsquoTruth tellerrsquo) enables citizens to hold area MPs

accountable for development in their constituencies

by providing information on the use of donor funds

government funds World Bank and the work of local NGOs (Kenya)

Websitehttpmsemakweliihubcokepages

homephp

innovation top 20

kasha Securely save

backup all your important

text messages for life Texts

of mobile transactions

evidence dates and other

details (Kenya)Website wwwkashamobi

Eat Out This comprehensive guide wil

give you prices of your favourite restaur

from fast food to ine dining based on

location type of event and even type of

cuisine anywhere in Nairobi Info about

restaurant includes wi-i access wine lis

maps and reviews (Kenya)

Website wwweatoutcoke

kivuo Enjoy online

shopping in Tanzania with

various payment methods

including mpesa airtel

money bank paypal or Visa

credit card (Tanzania)

Website wwwkivukocom

Map the cap This app provides

visualizations of latrines that need emptying

thus saving cesspool emptiers many rounds

in one area It will also identify hotspots

where sewage is being dumped and needs to

be removed (Uganda)

Website httpmapthecrapfreezokanet

11

1213

14

15

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2124

innovation top 2

bighte Monday Job seekers in

Kenya Uganda and Tanzania can use

it to receive alerts on job types they

have speciied as well as apply for the

jobs directly within the appWebsite wwwbrightermonday com

Hewa If yoursquore a fan of

Kenyan music Hewa is

a one stop shop where

you can access all Kenyan

local music buy using

airtime on your phone

or simply listen without

downloading (Kenya)

Website wwwhewacoke

Chei Use it to ind car

buyers and car sellers

-4WDrsquos pikipikis matatus

buses trucks throughout

East Africa and communic

by SMS or email (Kenya)

Website wwwchekicoke

MDGMaps Generate

printable maps that

show performance in

each of the Millinneiu

Development Goals i

different locations in

world (Uganda)

Website mdgmaps

appspotcom

Umuhuza Hi-Tech oes

An SMS-based real estate

application that allows customers

to search for houses apartments

and land for rent or for sale with a

simple text message (Rwanda)

Website httpwwwfacebook

compagesUmuhuza-Hi-Tech-

Brokers-Ltd

16

17

18

19

20

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2224

j u m p s t a

r t i n g

t e c h n o l o g y

E a s t A f r i

c a

R e g i o n

a l

Y o u n g P r o f

e s s i o n

a l s

T e c h n o

l o g y S y m p

o s i u m

Kampala UgandaApril 20th-21st 2012

HOSTED BY ENTERPRISE TECHNOLOGY

Tel +256-701 769 606Email potoaictcreativescom

wwwictcreativescom

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2324

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2424

COMING SOON TO A SCREEN NEAR YOU

WWWICTCREATIVESCOM

Page 2: The New Face of Innovation

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 224

Going goinggone digital

CLICKABLE LINKS

VIRAL MARKET REA

DIRECT EM

ENTERPRISE TECHNOLOGY DIGITAL| WWWICTCREATIVESCOM

Creating new digital marketing opportunities

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Email inquiries to you directly from the magazine

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Greater market reach through exposure on multiple online platforms including

Let prospects play audio and video of your company promotional videos

Add interactive forms to collect customer feedback receive contestant applications give prospects more information

Readable on smartphones

Email salesictcreativescom

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 324

ISSUE 8 | 20

44

6 | INNOVATION EAST AFRICA

8 | INSIGHT

17 | PERSPECTIVE ON THE KILLER APP

10

INNOVATION TOP 20

HOW TO USE ET DIGITAL MAGAZINEbull Search the PDF for a keyword or a topic of interest You will be taken to all instances of that word

bull Get additional information by placing your mouse over a topic or word to see an active link that will take

you to a website with more information when you click it bull Send email directly by clicking an email address in the magazine

13 STAYING AHEAD OF

THE COMPETITION

HOW TO kEEP

INNOVATION ALIVEIN YOUr COMPANY

and re-invent

YOUr brAND

14 AN ENIGMA

ALIVE AN

ICON DEAD

EAST AFrICArsquoS MOST PrOMISING APPLICATION18

GOOD rEADING

African Apps in a Global Marketplace

By Andrew Mugoya17

EVENTSTop row YouTube Uganda launch-

guests enjoy the multicoloured

fun Huawei Director at the

launchEnterprise Technology staff

practice their TV careers

Bottom row Orange Expo Simon

Kaheru Director SMS Media at

the Mobile Monday App CircusKampala App Circus winning

team (Mafuta Go) to present at

the Mobile Premier Awards in

Barcelona

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 424

EntErprISE tEchnology

Managing EditoJoyce Kyeyune Tonda

PulisheICT Creatives

wwwictceativescom

Enterprise Technology offers technology services through its network of leading IT Consultants

Copyright copy 2012 ICT Creatives All Rights Reserved No part of this publication may be reprinted or otherwise reproduced withou

permission from the editor

ICT CrEATIVES EXPrESSLY DISCLAIMS ALL WArrANTIES WHETHEr EXPrESS Or IMPLIED IN NO EVENT SHALL

ICT CrEATIVES bE LIAbLE FOr ANY DAMAGES OF ANY kIND ArISING FrOM THE USE OF Or rELIANCE ON ANY

INFOrMATION PrOVIDED IN THIS PUbLICATION

All correspondence to ICT Creatives

Plot 4667 Ggaba Road Kampala

P O Box 30532 Kampala Uganda

Tel +256 414 266 423

Mob +256 773 092 290 | +256 701 100 516

Editorial jtondaictcreativescom

Advertising Inquiries salesictcreativescomSubscriptions subscribeictcreativescom

Social Media

Faceoo wwwfacebookcomEnterprisetechnology

Twitte httptwittercomtechnologyEA

LinedIn Enterprise Technology magazine

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 524

ldquoInnovative companies ae liesalads They value divesity andhave ceated an envionment whee diffeent pespectives aeencouaged a vaiety of peoplethive and new ideas ae ewadedrdquo

The Ever-Evolving Enterprise Guidelines for

Creating Your Companyrsquos Future

By Stephen C Harper Brett Martin

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 624

Hacathon

Like a marath

where runner

compete a

hackathonbrings togeth

developers

to create an

application in

limited perio

of time which

may be 48 ho

days or week

Linux platform

developers

refer to this a

Codefest

innovation east africa

ZUBEDI THE CTO

ldquoHe that will

not apply newremedies mustexpect new evils

for time is thegreatest innovato

Francis Bacon

English Philosopher

Quoted

6

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

Andoid An operating system for

mobile phones which has become

the defacto platform for developers

It is managed by the Open Handset

Alliance a consortium of 85

companies led by Google From

a market share of 2 in 2009

the Android smartphones now

hold a 52 global selling average

according to global researcher

Gartner

API An abbreviation of Application

Programming Interface this a set

of tools and protocols that enables

developers to create software

applications

kille App A highly

innovative app that

decimates lsquokillsrsquo the

competition literally

Pemissions Before

a user downloads an

application it will

usually display all critical

services and data it will

need The user can then

decide whether they are

comfortable with the app

accessing their data or

device resources This

has been popularized in

Facebook apps

Absalom I foundthis really niceapp that helps yound a wife so Idownloaded it

Then why are you crying

I gave mypersonal

details andphysical

features

Then

I selected Brenda fthe list but now onscreen I see they h

given me a MsTrojanSMSexe

Explore opportunities to pilot

technology demonstration

projects to show local

businesses how to jump-

start scientiic processes or

technological capabilities

needed at the local level

Fund the creation of a

centre for computer science

research development

and training to develop the

capabilities needed to aid

and support inudstry

Analyze the institutional

landscape in terms of

knowledge partnerships

with collaborators (across all

key science and technology

sectors nationally or

internationally) to ascertain

opportunities to forge

optimize and sustain

knowledge parternships

in critical science and

technology areas

Sukhdeep Brar Sara E Farley

Caroline S Wagner Robert

Hawkins The World Bank

(2012)

EXCErPT Science Technology and Innovation in Uganda

Recommendations for Policy and Action

LExICON

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 724

INNOVATION NUMBERS EAST AFRICA

14 Average age of East African students

trained by the Kenyan branch of US based app

development firm Ruby Nuby

27Percentage of total apps which focused on mobile

payments and commerce submitted for the

Pivot25 competition held in July 2011

2007Year that the globally renowned mobile banking

innovation MPESA was launched in Kenya

35000Euros received as payment by a Ugandan

developer for his innovative application

1900000Funding secured in 2011 in US$ by Ushahidi

Crowdsourcing platform based in Kenya

innovation east afri

DEVELOPER PLATFORMS IN EAST AFRICA

Before A massive cumbersome immovable single purpose contraption After A light-

weight mobile gadget capable of multiple functions from finding places to a persona

jukebox all the way to vir tual shopping

Mobile World

Conference

2012 Visit App

Planet lsquothe

wordrsquos largest

gathering of app

developersrsquo

SAVE THE DATE FOR APP DEVELOPERS27th Feb -1st Mar lsquo12

Pivot East

Call for entries

to mobile

applications

competition now

in its second

year

Intel AppUpSM

developer

challenge Web

Apps Edition

World Summ

Awards Winn

Conferenc

and Gala Ca

Egypt

Jan 2012 Jan 30th 2012

Google Technology Use Goups

(GTUGs)

User groups for people who are

interested in Googlersquos developer

technology----

Hive Cola

An open collaborative community for

young tech entrepreneurs to develop

apps and showcase them to the public

----

mla East Afica

The consortium facilitates demand-

driven innovation to ensure that

breakthrough low-cost high-value

mobile solutions can be developed into

sustainable businesses

----

Tandaa kenya

A brand of the Kenya ICT Board it exists

to support the development of localdigital content in Kenya and provide

seed money for techpreneurs

----

iHu

Nairobirsquos innovation hub for

technologists investors tech companies

and hackers in the area

---

Note In Rwanda various youth projects

focusing on the development of ICT are

regularly funded to develop innovations

---

Noia Developes East Afica

A platform that discusses everything

relating to apps development as well as

resources for developers---

MoileMondaytrade (MoMo) is an open

community platform of mobile industry

visionaries developers and inluential

individuals who manage local chapters

in over 100 cities worldwide There are

chapters in Kenya Uganda and Tanzania

meeting on Mondays

Feb 2012

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 824

insight

8

E N T E R P R I S E T E C H N O L O G Y

I S S U E 8 | 2 0 1 2

Move ove inc the ooiersquos tun has come

The enthusiasm with which those 20 somethings justiied their innovations was eno

to get the greatest cynic interested in iguring out just how much money was going to

made from these unconventionally named apps

Therersquove been many such get togethers where developers are given a platform to conv

lesser mortals about the magic of their innovations but the last quarter of 2011 has bespecially signiicant as some of these apps actually got round to churning out some disposa

income or global recognition

What is especially striking is that the rookie developers are young fresh from school and

of solutions to save the world While companies are tied up in the quagmire of keeping th

competitors down and making supernormal fortunes the lsquosocialistsrsquo are not yet purely dr

by monetary compensation-recognition will do And so they create and tweak reining

expanding features and as long as they have a couple of hundred downloads these rookies

happy

This issue is dedicated to innovation because here at ET we believe that this will herald

an era of entrepreneurship in East Africa as more and more young people discover that t

have within them the potential to create their own employment by harnessing technolo

Ultimately innovations will change the way companies do business making them more relev

and therefore increasing their proit potential

Technology can solve unemployment problems address service delivery enable g

governance and enhance global knowledge sharing While these social niceties may

necessarily be everybodyrsquos cup of tea they do result in improved quality of life

The rookies have a lot to teach corporations - in lieu of donating blankets and sweep

sprawling slums-they can actually engage in Corporate Social Responsibility that has a las

transformative effect- innovating apps that can improve life in the long term

The top 50 are essentially those apps that we believe will have the greatest reach mainstre

appeal and of course an element of lsquonewnessrsquo where they deliver value faster easier and m

eficiently

And on that note Enterprise Technology is going to be bringing you an innovation of

own-a technology TV drama spiced up with exciting information over the top interviews

personalities who will have you tuned in and glued boosting your interest in technology an

marvels

Herersquos to greater innovation in 2012

JOYCE KYEYUNE TONDA

MANAGING EDITOR

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 924

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832019 The New Face of Innovation

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JOSHUA MUSASIZIHead of Operations African Vending Systems-Payway

E N T E R P R I S E T E C H N O L O G Y

I S S U E 8 | 2 0 1 2

10

executive discussion

Joshua Musasizi is surprised

and pleasantly delighted that

we are 10 minutes early for our

interview ldquoFor me business mo

at the speed of light I often ass

character by the ability to keep

timerdquo

Y ou wee estalished in 2009 in

Afica Whatrsquos the stoy

Well the founders are from

Russia and thatrsquos where the story begins

Previously in Russia all payments were

made using scratch cards from paying

for TV to electricity and water Every

time you wanted to top up you had to

buy a card get a pin number and reload

We often ind it tedious to queue and

pay bills or visit the bank because they

are open during working hours and yet

paradoxically we are supposed to be at

work during working hours To address

the problems of queues ineficient

tellers wasted time online purchases

and all the other inconveniences of

traditional payment methods the founders

established African Vending Systems as

an easy electronic payment system aware

that the challenges faced in Russia were

very similar to the ones Africans faced

Under the brand Payway this electronic

payment system was designed to service

multiple vendors because a user would

be able to pay bills bank pay for TV

airtime and any range of services that can

be bought from different companies and

service providers

All payments are done electronically

It makes sense because collecting

payments is not the core business of

utility companies or telecos for exampl

if someone with the expertise can do it

better then it should be left to them to

handle it This helps companies focus o

doing their core business excellently

In Africa we started off with Kenya and

then moved to Uganda which is now

our African base from which we shall

extend to other countries in the region

We currently have 20 locations with

our kiosks in Kampala and about 100

retailers with our mobile Point of Servi

terminals

collecting payments is

not the core business of

utility companies or teleco

for example if someone

with the expertise can do

better then it should be le

to them to handle it This

helps companies focus ondoing their core business

excellently

ldquo

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1124

executive discussio

You pym wok s h s of hs

ind in East Afica Is it eliale

Service providers have realized that they

can sell better and sell more through our

Kiosks our Mobile Point of Sale units and

the Web based Interface while customers

beneit from the convenience ubiquityof payment locations and speed of

transactions

Our kiosks are placed in public places like

retail outlets cinemas and other high

trafic areas where you select the service

you want to pay for ndashairtime TV internet

select the vendor enter your subscriber

number and once your cash is veriied

instantly your account is credited In

addition you get a receipt with an ID of the

terminal the date the time the operator

and the amount of money you paid Within

a few seconds the transaction is complete

compared to 10-15 minutes queuing at a

service providerrsquos ofice

We have heard some interesting stories for

example at one of the kiosks in Nalyaa we

had people asking for permission to take

their pictures beside the kiosks

Other people have been fearful of failing to

use the terminals but usually once they try

it they realize how easy and convenient

it is and they go and tell their colleagues

about it I have often sat and observed that

lsquowow-it-works momentrsquo when a person

comes to the kiosk for the irst time to

buy airtime for example and they receive

a conirmation instantly on their mobile

phone- the smile on their faces is amazing

(Our wow moment came when we tried to

buy airtime and instantly the logo of the

service provider changed)

With the webbased interface you simply

log in and pay for services using your

virtual wallet This is especially useful for

customers who do not have the time to

leave their ofices to clear bills buy airtime

and other time consuming tasks

The mobile Point of Service has proved

useful in rural areas small trading

centres (we have them in places as far as

Ntungamo Kalangala and Mbarara) where

where the internet is not very accessible

The PoS is a handheld device managed by

an individual who will help the customer

go through the entire payment process

How diffeent is you sevice fom

moile money offeed y vaious

telecos

Mobile money is strictly for transferring

money via a mobile phone thatrsquos the only

way it works and it is vendor dependent

Payway works on three platforms the

self-service kiosk the mobile PoS and

the web interface so issues of downtime

and delayed payments are non-existent

For example ever since we started our

operations in Uganda in May 2010 our

system has been down only once-for about

6 hours We are vendor neutral and weaccept payment for all services We also

have an accountability system where users

are given detailed receipts that can always

be referred to if they encounter a problem

with the service

Once we get fully integrated with the banks

users will also be able to transfer money

from the bank to their virtual wallet and

then pay for the services they need You

will also be able to transfer money from

one virtual wallet to another

Is you system fool poof Every

transaction you perform on our network

is visible to us For example we have a

machine at Tirupati and someone called to

say he put in his 50000= and the screen

went back to the home screen before

activating his orange internet However the

machine cannot accept any money before

a subscriber number is input- itrsquos a step by

step process because the money has to be

tied to unique numberAnother user said he inserted a 2000 note

and claimed that he did not get his airtime

We sent in our customer care rep who

opened the machine and upon examining

the cassette did not see any 2000 note

The machine organizes the money in

all the different denominations We are

thoroughly transparent accurate and all

the transactions can be seen in real time

Our only job as Payway is to facilitate

payments not to sell services so if a

customer indeed does not get the servic

they paid for ndashairtime in this case the

problem is usually with the service

provider who may be experiencingtechnical problems which has been the

case with one teleco this month

We have thoroughly tested all the secur

loopholes both human and non-human

ensure that our service is safe to use

Furthermore all our staff have undergo

both technical and customer friendly

training to deal with any customer quer

We even have a toll free line which is

available 24 hours everyday- all you hav

to do is quote your receipt number andyour problem

Can I use dollas in the ios How

aout othe cuencies O countefe

notes

There is a dollar function though right n

it is not in use The machine knows the

dollar ratendashit is programmed in the syst

however we have deactivated it for now

because all service providers would hav

provide different dollar rates which wou

signiicantly complicate the payment

process for the user However for a serv

provider like Multichoice the machine h

been customized to accept dollars at the

Multichoice exchange rate since paymen

have to be made in dollars The machine

is programmed to work with the curren

of the country In Kenya it will only acce

Kenyan Shillings in Uganda it only acce

Ugandan Shillings If you put in anything

else a paper or card or counterfeits it w

eject it

Who egulates you sevice if I have a

complaint against you

Whoever the regulator might be we are

not yet certain however in the event of

arbitration all transactions will leave

either a digital or paper trail so justice w

always be done The regulator can acces

our database and do all the veriication

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1224

12

E N T E R P R I S E T E C H N O L O G Y

I S S U

E 8 | 2 0 1 2

necessary

How do you guaantee the secuity of

money inside these ioss Can thieves

cay it away

(Joshua laughs contemplating an answer)

Yes they can be picked and taken away

however these particular ones are

designed to be indoors and monitored by

security There are outdoor

units which are more robust

and near impossible to move-

but they are currently not

available in Uganda

Which type of vendos

have found Payway most

attactive

Currently our client list

includes Uganda Telecom

MTN Orange Airtel DSTv and

Star TimesTV Warid Telecom

and Datanet We are in talks

with banks to integrate our

service with them so that very

soon customers will be able to

deposit money on their bank

accounts via Payway

How o i po by hg

one of these ioss on my

pemises What is the

pocess of getting a ios

on my pemises

Businesses can beneit

by earning commission

on sales made using the

kiosks However we do not

necessarily give kiosks to

every business we have to

irst assess the trafic on the premises

and determine whether it makes business

sense for us to have a kiosk or a mobilePoS If you want to become an agentdealer

you simply ill in an application form

we will come to the site and assess the

suitability

Cuently theersquos TV Intenet and

Aitime what othe sevices might

we e ale to access with the Payway

system

We are system programmers we wake up

everyday thinking about how we can make

Payway more useful to customers Herersquos

a great example We had a client come in

and request to have airtime of 50000 UGX

given to each of his 120 employees These

employees were all on different networksand the process had to be done manually

and accurately otherwise any mistake

in the numbers would be a loss on our

part After that horrendous experience I

gathered our team of programmers and we

developed a system for batch processing

With that system all we had to do was copy

and paste the numbers and the system

would automatically give them the airtime

We try to anticipate customer needs and

then program the system to satisfy that

need When a client walks up to us and

asks whether our system can perform a

certain task we say ldquoYesrdquo and then we

igure out how to make it a reality

Soon you will be able to pay for grocery

shopping at Uchumi Nakumatt fuel

school fees- for example St Lawrence

University now accepts fees payment

through the Payway network We also p

to enable online payments and integratinternational vendors like Paypal for

example

If I have a sevice that I want

customes to uy though Payw

how do I get onto you netwo

The most important requiremen

is to have an Application

Programming Interface (API)

which simply enables software

applications to talk to each other

in terms of how certain tasks

should be performed without th

user being aware of the backdoo

communication So the API woul

help your service talk to our syst

If it makes business sense we wo

be happy to integrate your servic

into our system we beneit from

commission off your sales

How else can these teminals

used

Therersquos commercial targeted

advertising on the kiosks

Our terminals have screens

which users can see and th

machines can be programm

to show advertising based

what users have paid for If

example a user pays for Wa

airtime the system will the

show a PakaSurf advert If the user pays

Airtel it may show something about Kik

Too Good

What do you do apat fom

pogamming

Programming takes a toll on you When

Irsquom not at work I spend time at home

with family looking after my three youn

children- two girls and one boy and my

older child- my wife Itrsquos refreshing

ldquoWhen a client walks up to us and asks

whether our system can perform a certain

task we say lsquoYesrsquo and then we igure out how

to make it a realityrdquo

executive discussion

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1324

enterprise innovatio

Companies tend to

want to play it safe-

hiring cookie cutter

employees who lsquoit in

with our corporate

culturersquo While this

plays out well for maintaining a brand

image it does zilch for keeping the

wheel of innovation spinning

Wersquove seen the dramatic climb

of companies that birthed an

innovation-a change in the way things

are done a new product or service

that offers new value but then over

time wersquove seen those same companies

slowly fade eventually becoming

irrelevant to the audiences that once

heralded their arrival We know that

those companies have eventually been

swallowed up in mergers bankruptcy

low value deals or mass exodus of

employees

What do companies need to do to

keep innovation alive and survive the

onslaught of ierce competition

1Hire dissenting opinion

Logic says this is professional

suicide but on the lipside hiring

different types of people provides

different solutions for old problems

Maintain a set of values that you hold

dear in your company-integrity loyalty

commitment hardwork but dissentingopinion should have its ield day as

long as it can be justiied with facts and

igures

2Turn the apple cart

Innovators are people who

question everything-can it be done

more eficiently more creatively

totally differently Often we have

preconceived ideas about how things

should be done when there is no real

logic and it all boils down to personal

preference Innovators however are

people who upset the cart and discover

that consumers have actually been

looking for something new

3Keep your ear to the ground

Some managers are too engrossed

in daily operations that they do not see

the signs of the times-trends that are

going to affect their businesses Social

media for example has long been on

the scene and while a few companies

took note and started harnessing its

marketing power others continued

with expensive traditional marketing to

their detriment

4Be the customer

Customers needs are constantly

growing and luctuating and although

they cannot all be satisiied there areneeds that are constantly echoed

Companies need to think like the

customer not like the service provider

in order to be able to innovate a new

way of providing an old service

Applersquos Steve Jobs was a stickler for

this-all the technologies iPod iPhone

iPad he invented addressed his own

pet peeves If something irks you- it

probably irks most people too-solve it

5Invite the rank and file to theroundtable

Companies live with a common falsity

that managers have all the best ideas

however it is usually unheard break

away factions in the lowest rungs that

often end up building rival companies

with great innovations Clever

companies invite everyone to suggest

an idea for improvement

How to keep innovation alive in your company and re-invent your brand

STAYING AHEAD OF THE COMPETITIONJoyce kyeyune Tonda

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1424

E N T E R P R I S E T E C H N O L O G Y

N O V E

M B E R D E C E M B E R 2 0 0 9

14

STEVEJOBSAn enigma alive an icon dead what did that odd lsquoirsquo nomenclature really mean

On October 5th the man who had been the fulcrum of Applersquos revolutionary products- the iMac Bhe iPod the iPhone and the iPad succumbed to pancreatic cancer Tributes lowed far and wide

Barack Obama to David Cameron to rivals like Microsoftrsquos Bill Gates Samsungrsquos GS Choi with wApple was embroiled in a patents battle to media maestro Rupert Murdorch From China 35 miributes were sent in and Jobrsquos death became one of the most talked about events in recent hi

with 10000 tweets per second

1955-2011

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1524

tribu

He was known as the egomaniac of

Silicon Valley and was oficially

acknowledged as one of Americarsquos

toughest bosses in 1993

Several theories have been suggested for

the unique lsquoirsquo naming trend that Apple

adapted One theory suggests that this

unconventional naming policy was copied

from Intel around the time Intel wanted to

brand their versions in the 80s The lsquoirsquo stood

for Intel and was placed before a numerical

representation of a version eg i8768

instead of just 8768

Another theory suggests it stands for

lsquointernetrsquo since many of the Apple products

provide access to the web

Then there are the more romantic theories

suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo

device you can call your own

In 1998 at the lsquoApple Back on Trackrsquo when

Steve Jobs introduced the iMac computer

to the world amd he displayed a slide that

supported the romanticists the lsquoirsquo stood for

internet individual instruct inform and

inspire because it did all of those things for

the individual

Was he an innovator who believed what

worked for him what solved his problems

would probably do the same for everyone

else Your son might walk with an iPod

everywhere he goes your daughter might

be glued to her Mac computer and your

spouse might be begging you to get them

the latest iPhone You might use iTunes

software to arrange your Michael Jackson

collection and your toddler might love that

Pixar-animated movieToy Story or A Bugrsquos

Life Whatever Apple product has made itsway into your life Steve Jobs is responsible

for its innovative features sleek design an

marketability

Perhaps Jobs was a highly individualistic

person who believed in the philosophy

of self After all when he resumed as

Applersquos CEO in 1997 he got rid of all their

philanthropic programs claiming that the

should wait to make proit then think abo

giving it away to charity

Was he a narcissist Does the lsquoirsquo in those

brand names actually stand for Steve Jobs

himself

Regardless of his motivation and shades

of egomania Jobs justiiably brought

technology home- by taking the complex

out of it and making it simple beautiful an

useful- all the those characteristics we va

in our lives

Melissa Kyeyunemelissakyeyuneyahoocom

1969 Introduced tocomputers byWozniak Stephen

1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet

1976Launches AppleComputer withWozniak

1980LaunchesmassivelysuccessfulApple II and thecompany goespublic

1980Steve Jobs worth$200 million atage 25

1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup

1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million

1988Releases NeXTCube PC but salesflounder

1991

Married in BuddhistCeremony

1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn

1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily

2001Job once again stunsthe world with the

digital music deviceiPod

2003Jobsdiagnosedwithpancreaticcancer

2007iPhonewows theindustry as theultimate digitalconvergencedebice

2010iPad unveiled withimmense success

2011Jobs resigns asApple CEO anddies a fewmonths later

2011Jobs valuedat $83 bn

1998The stunning whitedesign iMac isintroduced and putsApple back onthe map

TIMELINE OF INNOVATION

832019 The New Face of Innovation

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E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

THE NEW FACE OF

INNOVATION

APPLICAT

GALORE

EAST AFR

THE TOP 2

gt Financial

gt Social servi

gt Whistleblowgt Games

gt Governmen

gt Sports

gt Health

gt Entertainme

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1724

innovation top 2

What is a ille app

Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for

innovators to constantly come up with new ideas that are not only practical but also new and

exciting to the market

Usaility How easily adaptable would people be to this new app No matter how great and

useful your app is if it is very complicated for the end user it will not succeed especially in a

commercial setting

Commecial aspect Can you actually make money from this app Unless you are in the char

business you need to develop an application that you can actually make money from If it is

one that allows per user subscription so much the better It is more astute to make smaller

revenues over a long period of time than try and make huge proits in one kill

Successfully commecializing the app Make it free the irst time you launch it This remov

the hurdles for irst time users Manage it by providing user names for anyone interested in

gaining access Once you have a large number of users then you can levy a users fee once

people are addicted When the users numbers grow constantly then revenue can also be

gained through advertising Advertisers are very interested in wide user networks for massiv

coverage of their products

My ille app

The online reservation system

bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service

you needbull Works for users who need to book on short notice

bull Administrative costs are lowered for any business that uses an online reservation system

bull Provides the owners of the service a wider network coverage

bull It often provides you the best bargains for say hotels tickets holidays travel

PERSPECTIVE ON THE lsquoKILLER APPrsquo

Veronica Ssempebwa is the General

Manager for SW Global an African

founded application services provider

with operations in 10 countries across the

world Veronica Ssempebwa has 10 years

experience working in inancial services

and ICT sectors She holds a Masters

Degree in International Business from the

University of Wolverhampton England

SW Global is one of the irst globally

competitive technology companies to

emerge from West Africa and penetrate

the global information technology (IT)

marketThe SW Global model is a uniqueadaptation of the now well-known ASP

model

The company is successfully implementing

a new paradigm that is based upon

world-class cutting-edge applications

development and delivery Its software

as service business focuses oninancial

Intermediation Consumer Aggregation

and Application Service Provision

rECOMMENDEDrEADING

Downloadeoo fom

httpwwwafiappscompostafican-apps-in-a-

gloal-maetplace

Veonica Ssempewa

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1824

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

8

Mafuta GO Keeps you up to date with fuel prices in stations near you

around the city helping you save on fuel costs (Uganda)

Website httpmafutagoappspotcom

innovation top 20

Niohapa This app enables you to earn

loyalty points for visiting different location

in Nairobi thus providing businesses an

opportunity to reward their most loyal

customers Nikohapa translates to ldquoI am

hererdquo (Kenya)Website wwwnikohapacom

e-Soo Gives farmers consumers

and traders accurate market text

messages on commodities and prices

It is currently used in 50 markets with

plans for increased usage (Rwanda )Website httpwwwesokogovrw

MedAfica Users subscribe to a number

of health services including symptom

checkers irst-aid information doctor amp

hospital directories (Kenya)

Website wwwshimbamobilecom

GetH2O Mtaani If you love strate

you will enjoy this game which invo

survival in an African ghetto where

have to battle gangs ind clean wa

money and prosper (Kenya)

Website wwwgeth20gamecom

1

2

3 4

5

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1924

iCow Gives diary farmers information

on keeping their cows healthy from

diseases improving milk production

care during gestation and the nearest

vet (Kenya)

Website wwwicowcoke

Matatu Fastest

downloaded application

in Uganda- it is an

electronic rendition of

the card game popularly

played in Uganda

where an individual

has to inish playing all

their cards before their

opponent There are

plans to introduce Matatu

tournaments (Uganda)

Website wwwmarket

androidcom

ZWod Fun educational tool that teaches

children how to spell as they destroy

zombies

Website httpwwwfacebookcomZword

Shoppes Delight Helps consumers compare

prices across various retailers and ind and receive

bargain alerts (Kenya)

Website wwwmarketandroidcom

Loopa In Luganda the word lsquolooparsquomeans

lsquoto report to the authoritiesrsquo Loopa is an eco

visualizing tool that enables the community to

report water pollution in their area (Uganda)

Website httpwedcomugandacomloopa

innovation top 2

6

7

8

9 10

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2024

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

20

Msema kweli (Msema Kweli which means

lsquoTruth tellerrsquo) enables citizens to hold area MPs

accountable for development in their constituencies

by providing information on the use of donor funds

government funds World Bank and the work of local NGOs (Kenya)

Websitehttpmsemakweliihubcokepages

homephp

innovation top 20

kasha Securely save

backup all your important

text messages for life Texts

of mobile transactions

evidence dates and other

details (Kenya)Website wwwkashamobi

Eat Out This comprehensive guide wil

give you prices of your favourite restaur

from fast food to ine dining based on

location type of event and even type of

cuisine anywhere in Nairobi Info about

restaurant includes wi-i access wine lis

maps and reviews (Kenya)

Website wwweatoutcoke

kivuo Enjoy online

shopping in Tanzania with

various payment methods

including mpesa airtel

money bank paypal or Visa

credit card (Tanzania)

Website wwwkivukocom

Map the cap This app provides

visualizations of latrines that need emptying

thus saving cesspool emptiers many rounds

in one area It will also identify hotspots

where sewage is being dumped and needs to

be removed (Uganda)

Website httpmapthecrapfreezokanet

11

1213

14

15

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2124

innovation top 2

bighte Monday Job seekers in

Kenya Uganda and Tanzania can use

it to receive alerts on job types they

have speciied as well as apply for the

jobs directly within the appWebsite wwwbrightermonday com

Hewa If yoursquore a fan of

Kenyan music Hewa is

a one stop shop where

you can access all Kenyan

local music buy using

airtime on your phone

or simply listen without

downloading (Kenya)

Website wwwhewacoke

Chei Use it to ind car

buyers and car sellers

-4WDrsquos pikipikis matatus

buses trucks throughout

East Africa and communic

by SMS or email (Kenya)

Website wwwchekicoke

MDGMaps Generate

printable maps that

show performance in

each of the Millinneiu

Development Goals i

different locations in

world (Uganda)

Website mdgmaps

appspotcom

Umuhuza Hi-Tech oes

An SMS-based real estate

application that allows customers

to search for houses apartments

and land for rent or for sale with a

simple text message (Rwanda)

Website httpwwwfacebook

compagesUmuhuza-Hi-Tech-

Brokers-Ltd

16

17

18

19

20

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2224

j u m p s t a

r t i n g

t e c h n o l o g y

E a s t A f r i

c a

R e g i o n

a l

Y o u n g P r o f

e s s i o n

a l s

T e c h n o

l o g y S y m p

o s i u m

Kampala UgandaApril 20th-21st 2012

HOSTED BY ENTERPRISE TECHNOLOGY

Tel +256-701 769 606Email potoaictcreativescom

wwwictcreativescom

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2324

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2424

COMING SOON TO A SCREEN NEAR YOU

WWWICTCREATIVESCOM

Page 3: The New Face of Innovation

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 324

ISSUE 8 | 20

44

6 | INNOVATION EAST AFRICA

8 | INSIGHT

17 | PERSPECTIVE ON THE KILLER APP

10

INNOVATION TOP 20

HOW TO USE ET DIGITAL MAGAZINEbull Search the PDF for a keyword or a topic of interest You will be taken to all instances of that word

bull Get additional information by placing your mouse over a topic or word to see an active link that will take

you to a website with more information when you click it bull Send email directly by clicking an email address in the magazine

13 STAYING AHEAD OF

THE COMPETITION

HOW TO kEEP

INNOVATION ALIVEIN YOUr COMPANY

and re-invent

YOUr brAND

14 AN ENIGMA

ALIVE AN

ICON DEAD

EAST AFrICArsquoS MOST PrOMISING APPLICATION18

GOOD rEADING

African Apps in a Global Marketplace

By Andrew Mugoya17

EVENTSTop row YouTube Uganda launch-

guests enjoy the multicoloured

fun Huawei Director at the

launchEnterprise Technology staff

practice their TV careers

Bottom row Orange Expo Simon

Kaheru Director SMS Media at

the Mobile Monday App CircusKampala App Circus winning

team (Mafuta Go) to present at

the Mobile Premier Awards in

Barcelona

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 424

EntErprISE tEchnology

Managing EditoJoyce Kyeyune Tonda

PulisheICT Creatives

wwwictceativescom

Enterprise Technology offers technology services through its network of leading IT Consultants

Copyright copy 2012 ICT Creatives All Rights Reserved No part of this publication may be reprinted or otherwise reproduced withou

permission from the editor

ICT CrEATIVES EXPrESSLY DISCLAIMS ALL WArrANTIES WHETHEr EXPrESS Or IMPLIED IN NO EVENT SHALL

ICT CrEATIVES bE LIAbLE FOr ANY DAMAGES OF ANY kIND ArISING FrOM THE USE OF Or rELIANCE ON ANY

INFOrMATION PrOVIDED IN THIS PUbLICATION

All correspondence to ICT Creatives

Plot 4667 Ggaba Road Kampala

P O Box 30532 Kampala Uganda

Tel +256 414 266 423

Mob +256 773 092 290 | +256 701 100 516

Editorial jtondaictcreativescom

Advertising Inquiries salesictcreativescomSubscriptions subscribeictcreativescom

Social Media

Faceoo wwwfacebookcomEnterprisetechnology

Twitte httptwittercomtechnologyEA

LinedIn Enterprise Technology magazine

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 524

ldquoInnovative companies ae liesalads They value divesity andhave ceated an envionment whee diffeent pespectives aeencouaged a vaiety of peoplethive and new ideas ae ewadedrdquo

The Ever-Evolving Enterprise Guidelines for

Creating Your Companyrsquos Future

By Stephen C Harper Brett Martin

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 624

Hacathon

Like a marath

where runner

compete a

hackathonbrings togeth

developers

to create an

application in

limited perio

of time which

may be 48 ho

days or week

Linux platform

developers

refer to this a

Codefest

innovation east africa

ZUBEDI THE CTO

ldquoHe that will

not apply newremedies mustexpect new evils

for time is thegreatest innovato

Francis Bacon

English Philosopher

Quoted

6

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

Andoid An operating system for

mobile phones which has become

the defacto platform for developers

It is managed by the Open Handset

Alliance a consortium of 85

companies led by Google From

a market share of 2 in 2009

the Android smartphones now

hold a 52 global selling average

according to global researcher

Gartner

API An abbreviation of Application

Programming Interface this a set

of tools and protocols that enables

developers to create software

applications

kille App A highly

innovative app that

decimates lsquokillsrsquo the

competition literally

Pemissions Before

a user downloads an

application it will

usually display all critical

services and data it will

need The user can then

decide whether they are

comfortable with the app

accessing their data or

device resources This

has been popularized in

Facebook apps

Absalom I foundthis really niceapp that helps yound a wife so Idownloaded it

Then why are you crying

I gave mypersonal

details andphysical

features

Then

I selected Brenda fthe list but now onscreen I see they h

given me a MsTrojanSMSexe

Explore opportunities to pilot

technology demonstration

projects to show local

businesses how to jump-

start scientiic processes or

technological capabilities

needed at the local level

Fund the creation of a

centre for computer science

research development

and training to develop the

capabilities needed to aid

and support inudstry

Analyze the institutional

landscape in terms of

knowledge partnerships

with collaborators (across all

key science and technology

sectors nationally or

internationally) to ascertain

opportunities to forge

optimize and sustain

knowledge parternships

in critical science and

technology areas

Sukhdeep Brar Sara E Farley

Caroline S Wagner Robert

Hawkins The World Bank

(2012)

EXCErPT Science Technology and Innovation in Uganda

Recommendations for Policy and Action

LExICON

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 724

INNOVATION NUMBERS EAST AFRICA

14 Average age of East African students

trained by the Kenyan branch of US based app

development firm Ruby Nuby

27Percentage of total apps which focused on mobile

payments and commerce submitted for the

Pivot25 competition held in July 2011

2007Year that the globally renowned mobile banking

innovation MPESA was launched in Kenya

35000Euros received as payment by a Ugandan

developer for his innovative application

1900000Funding secured in 2011 in US$ by Ushahidi

Crowdsourcing platform based in Kenya

innovation east afri

DEVELOPER PLATFORMS IN EAST AFRICA

Before A massive cumbersome immovable single purpose contraption After A light-

weight mobile gadget capable of multiple functions from finding places to a persona

jukebox all the way to vir tual shopping

Mobile World

Conference

2012 Visit App

Planet lsquothe

wordrsquos largest

gathering of app

developersrsquo

SAVE THE DATE FOR APP DEVELOPERS27th Feb -1st Mar lsquo12

Pivot East

Call for entries

to mobile

applications

competition now

in its second

year

Intel AppUpSM

developer

challenge Web

Apps Edition

World Summ

Awards Winn

Conferenc

and Gala Ca

Egypt

Jan 2012 Jan 30th 2012

Google Technology Use Goups

(GTUGs)

User groups for people who are

interested in Googlersquos developer

technology----

Hive Cola

An open collaborative community for

young tech entrepreneurs to develop

apps and showcase them to the public

----

mla East Afica

The consortium facilitates demand-

driven innovation to ensure that

breakthrough low-cost high-value

mobile solutions can be developed into

sustainable businesses

----

Tandaa kenya

A brand of the Kenya ICT Board it exists

to support the development of localdigital content in Kenya and provide

seed money for techpreneurs

----

iHu

Nairobirsquos innovation hub for

technologists investors tech companies

and hackers in the area

---

Note In Rwanda various youth projects

focusing on the development of ICT are

regularly funded to develop innovations

---

Noia Developes East Afica

A platform that discusses everything

relating to apps development as well as

resources for developers---

MoileMondaytrade (MoMo) is an open

community platform of mobile industry

visionaries developers and inluential

individuals who manage local chapters

in over 100 cities worldwide There are

chapters in Kenya Uganda and Tanzania

meeting on Mondays

Feb 2012

832019 The New Face of Innovation

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insight

8

E N T E R P R I S E T E C H N O L O G Y

I S S U E 8 | 2 0 1 2

Move ove inc the ooiersquos tun has come

The enthusiasm with which those 20 somethings justiied their innovations was eno

to get the greatest cynic interested in iguring out just how much money was going to

made from these unconventionally named apps

Therersquove been many such get togethers where developers are given a platform to conv

lesser mortals about the magic of their innovations but the last quarter of 2011 has bespecially signiicant as some of these apps actually got round to churning out some disposa

income or global recognition

What is especially striking is that the rookie developers are young fresh from school and

of solutions to save the world While companies are tied up in the quagmire of keeping th

competitors down and making supernormal fortunes the lsquosocialistsrsquo are not yet purely dr

by monetary compensation-recognition will do And so they create and tweak reining

expanding features and as long as they have a couple of hundred downloads these rookies

happy

This issue is dedicated to innovation because here at ET we believe that this will herald

an era of entrepreneurship in East Africa as more and more young people discover that t

have within them the potential to create their own employment by harnessing technolo

Ultimately innovations will change the way companies do business making them more relev

and therefore increasing their proit potential

Technology can solve unemployment problems address service delivery enable g

governance and enhance global knowledge sharing While these social niceties may

necessarily be everybodyrsquos cup of tea they do result in improved quality of life

The rookies have a lot to teach corporations - in lieu of donating blankets and sweep

sprawling slums-they can actually engage in Corporate Social Responsibility that has a las

transformative effect- innovating apps that can improve life in the long term

The top 50 are essentially those apps that we believe will have the greatest reach mainstre

appeal and of course an element of lsquonewnessrsquo where they deliver value faster easier and m

eficiently

And on that note Enterprise Technology is going to be bringing you an innovation of

own-a technology TV drama spiced up with exciting information over the top interviews

personalities who will have you tuned in and glued boosting your interest in technology an

marvels

Herersquos to greater innovation in 2012

JOYCE KYEYUNE TONDA

MANAGING EDITOR

832019 The New Face of Innovation

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(4000 readers in East Africa and beyond )

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1024

JOSHUA MUSASIZIHead of Operations African Vending Systems-Payway

E N T E R P R I S E T E C H N O L O G Y

I S S U E 8 | 2 0 1 2

10

executive discussion

Joshua Musasizi is surprised

and pleasantly delighted that

we are 10 minutes early for our

interview ldquoFor me business mo

at the speed of light I often ass

character by the ability to keep

timerdquo

Y ou wee estalished in 2009 in

Afica Whatrsquos the stoy

Well the founders are from

Russia and thatrsquos where the story begins

Previously in Russia all payments were

made using scratch cards from paying

for TV to electricity and water Every

time you wanted to top up you had to

buy a card get a pin number and reload

We often ind it tedious to queue and

pay bills or visit the bank because they

are open during working hours and yet

paradoxically we are supposed to be at

work during working hours To address

the problems of queues ineficient

tellers wasted time online purchases

and all the other inconveniences of

traditional payment methods the founders

established African Vending Systems as

an easy electronic payment system aware

that the challenges faced in Russia were

very similar to the ones Africans faced

Under the brand Payway this electronic

payment system was designed to service

multiple vendors because a user would

be able to pay bills bank pay for TV

airtime and any range of services that can

be bought from different companies and

service providers

All payments are done electronically

It makes sense because collecting

payments is not the core business of

utility companies or telecos for exampl

if someone with the expertise can do it

better then it should be left to them to

handle it This helps companies focus o

doing their core business excellently

In Africa we started off with Kenya and

then moved to Uganda which is now

our African base from which we shall

extend to other countries in the region

We currently have 20 locations with

our kiosks in Kampala and about 100

retailers with our mobile Point of Servi

terminals

collecting payments is

not the core business of

utility companies or teleco

for example if someone

with the expertise can do

better then it should be le

to them to handle it This

helps companies focus ondoing their core business

excellently

ldquo

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1124

executive discussio

You pym wok s h s of hs

ind in East Afica Is it eliale

Service providers have realized that they

can sell better and sell more through our

Kiosks our Mobile Point of Sale units and

the Web based Interface while customers

beneit from the convenience ubiquityof payment locations and speed of

transactions

Our kiosks are placed in public places like

retail outlets cinemas and other high

trafic areas where you select the service

you want to pay for ndashairtime TV internet

select the vendor enter your subscriber

number and once your cash is veriied

instantly your account is credited In

addition you get a receipt with an ID of the

terminal the date the time the operator

and the amount of money you paid Within

a few seconds the transaction is complete

compared to 10-15 minutes queuing at a

service providerrsquos ofice

We have heard some interesting stories for

example at one of the kiosks in Nalyaa we

had people asking for permission to take

their pictures beside the kiosks

Other people have been fearful of failing to

use the terminals but usually once they try

it they realize how easy and convenient

it is and they go and tell their colleagues

about it I have often sat and observed that

lsquowow-it-works momentrsquo when a person

comes to the kiosk for the irst time to

buy airtime for example and they receive

a conirmation instantly on their mobile

phone- the smile on their faces is amazing

(Our wow moment came when we tried to

buy airtime and instantly the logo of the

service provider changed)

With the webbased interface you simply

log in and pay for services using your

virtual wallet This is especially useful for

customers who do not have the time to

leave their ofices to clear bills buy airtime

and other time consuming tasks

The mobile Point of Service has proved

useful in rural areas small trading

centres (we have them in places as far as

Ntungamo Kalangala and Mbarara) where

where the internet is not very accessible

The PoS is a handheld device managed by

an individual who will help the customer

go through the entire payment process

How diffeent is you sevice fom

moile money offeed y vaious

telecos

Mobile money is strictly for transferring

money via a mobile phone thatrsquos the only

way it works and it is vendor dependent

Payway works on three platforms the

self-service kiosk the mobile PoS and

the web interface so issues of downtime

and delayed payments are non-existent

For example ever since we started our

operations in Uganda in May 2010 our

system has been down only once-for about

6 hours We are vendor neutral and weaccept payment for all services We also

have an accountability system where users

are given detailed receipts that can always

be referred to if they encounter a problem

with the service

Once we get fully integrated with the banks

users will also be able to transfer money

from the bank to their virtual wallet and

then pay for the services they need You

will also be able to transfer money from

one virtual wallet to another

Is you system fool poof Every

transaction you perform on our network

is visible to us For example we have a

machine at Tirupati and someone called to

say he put in his 50000= and the screen

went back to the home screen before

activating his orange internet However the

machine cannot accept any money before

a subscriber number is input- itrsquos a step by

step process because the money has to be

tied to unique numberAnother user said he inserted a 2000 note

and claimed that he did not get his airtime

We sent in our customer care rep who

opened the machine and upon examining

the cassette did not see any 2000 note

The machine organizes the money in

all the different denominations We are

thoroughly transparent accurate and all

the transactions can be seen in real time

Our only job as Payway is to facilitate

payments not to sell services so if a

customer indeed does not get the servic

they paid for ndashairtime in this case the

problem is usually with the service

provider who may be experiencingtechnical problems which has been the

case with one teleco this month

We have thoroughly tested all the secur

loopholes both human and non-human

ensure that our service is safe to use

Furthermore all our staff have undergo

both technical and customer friendly

training to deal with any customer quer

We even have a toll free line which is

available 24 hours everyday- all you hav

to do is quote your receipt number andyour problem

Can I use dollas in the ios How

aout othe cuencies O countefe

notes

There is a dollar function though right n

it is not in use The machine knows the

dollar ratendashit is programmed in the syst

however we have deactivated it for now

because all service providers would hav

provide different dollar rates which wou

signiicantly complicate the payment

process for the user However for a serv

provider like Multichoice the machine h

been customized to accept dollars at the

Multichoice exchange rate since paymen

have to be made in dollars The machine

is programmed to work with the curren

of the country In Kenya it will only acce

Kenyan Shillings in Uganda it only acce

Ugandan Shillings If you put in anything

else a paper or card or counterfeits it w

eject it

Who egulates you sevice if I have a

complaint against you

Whoever the regulator might be we are

not yet certain however in the event of

arbitration all transactions will leave

either a digital or paper trail so justice w

always be done The regulator can acces

our database and do all the veriication

832019 The New Face of Innovation

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12

E N T E R P R I S E T E C H N O L O G Y

I S S U

E 8 | 2 0 1 2

necessary

How do you guaantee the secuity of

money inside these ioss Can thieves

cay it away

(Joshua laughs contemplating an answer)

Yes they can be picked and taken away

however these particular ones are

designed to be indoors and monitored by

security There are outdoor

units which are more robust

and near impossible to move-

but they are currently not

available in Uganda

Which type of vendos

have found Payway most

attactive

Currently our client list

includes Uganda Telecom

MTN Orange Airtel DSTv and

Star TimesTV Warid Telecom

and Datanet We are in talks

with banks to integrate our

service with them so that very

soon customers will be able to

deposit money on their bank

accounts via Payway

How o i po by hg

one of these ioss on my

pemises What is the

pocess of getting a ios

on my pemises

Businesses can beneit

by earning commission

on sales made using the

kiosks However we do not

necessarily give kiosks to

every business we have to

irst assess the trafic on the premises

and determine whether it makes business

sense for us to have a kiosk or a mobilePoS If you want to become an agentdealer

you simply ill in an application form

we will come to the site and assess the

suitability

Cuently theersquos TV Intenet and

Aitime what othe sevices might

we e ale to access with the Payway

system

We are system programmers we wake up

everyday thinking about how we can make

Payway more useful to customers Herersquos

a great example We had a client come in

and request to have airtime of 50000 UGX

given to each of his 120 employees These

employees were all on different networksand the process had to be done manually

and accurately otherwise any mistake

in the numbers would be a loss on our

part After that horrendous experience I

gathered our team of programmers and we

developed a system for batch processing

With that system all we had to do was copy

and paste the numbers and the system

would automatically give them the airtime

We try to anticipate customer needs and

then program the system to satisfy that

need When a client walks up to us and

asks whether our system can perform a

certain task we say ldquoYesrdquo and then we

igure out how to make it a reality

Soon you will be able to pay for grocery

shopping at Uchumi Nakumatt fuel

school fees- for example St Lawrence

University now accepts fees payment

through the Payway network We also p

to enable online payments and integratinternational vendors like Paypal for

example

If I have a sevice that I want

customes to uy though Payw

how do I get onto you netwo

The most important requiremen

is to have an Application

Programming Interface (API)

which simply enables software

applications to talk to each other

in terms of how certain tasks

should be performed without th

user being aware of the backdoo

communication So the API woul

help your service talk to our syst

If it makes business sense we wo

be happy to integrate your servic

into our system we beneit from

commission off your sales

How else can these teminals

used

Therersquos commercial targeted

advertising on the kiosks

Our terminals have screens

which users can see and th

machines can be programm

to show advertising based

what users have paid for If

example a user pays for Wa

airtime the system will the

show a PakaSurf advert If the user pays

Airtel it may show something about Kik

Too Good

What do you do apat fom

pogamming

Programming takes a toll on you When

Irsquom not at work I spend time at home

with family looking after my three youn

children- two girls and one boy and my

older child- my wife Itrsquos refreshing

ldquoWhen a client walks up to us and asks

whether our system can perform a certain

task we say lsquoYesrsquo and then we igure out how

to make it a realityrdquo

executive discussion

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1324

enterprise innovatio

Companies tend to

want to play it safe-

hiring cookie cutter

employees who lsquoit in

with our corporate

culturersquo While this

plays out well for maintaining a brand

image it does zilch for keeping the

wheel of innovation spinning

Wersquove seen the dramatic climb

of companies that birthed an

innovation-a change in the way things

are done a new product or service

that offers new value but then over

time wersquove seen those same companies

slowly fade eventually becoming

irrelevant to the audiences that once

heralded their arrival We know that

those companies have eventually been

swallowed up in mergers bankruptcy

low value deals or mass exodus of

employees

What do companies need to do to

keep innovation alive and survive the

onslaught of ierce competition

1Hire dissenting opinion

Logic says this is professional

suicide but on the lipside hiring

different types of people provides

different solutions for old problems

Maintain a set of values that you hold

dear in your company-integrity loyalty

commitment hardwork but dissentingopinion should have its ield day as

long as it can be justiied with facts and

igures

2Turn the apple cart

Innovators are people who

question everything-can it be done

more eficiently more creatively

totally differently Often we have

preconceived ideas about how things

should be done when there is no real

logic and it all boils down to personal

preference Innovators however are

people who upset the cart and discover

that consumers have actually been

looking for something new

3Keep your ear to the ground

Some managers are too engrossed

in daily operations that they do not see

the signs of the times-trends that are

going to affect their businesses Social

media for example has long been on

the scene and while a few companies

took note and started harnessing its

marketing power others continued

with expensive traditional marketing to

their detriment

4Be the customer

Customers needs are constantly

growing and luctuating and although

they cannot all be satisiied there areneeds that are constantly echoed

Companies need to think like the

customer not like the service provider

in order to be able to innovate a new

way of providing an old service

Applersquos Steve Jobs was a stickler for

this-all the technologies iPod iPhone

iPad he invented addressed his own

pet peeves If something irks you- it

probably irks most people too-solve it

5Invite the rank and file to theroundtable

Companies live with a common falsity

that managers have all the best ideas

however it is usually unheard break

away factions in the lowest rungs that

often end up building rival companies

with great innovations Clever

companies invite everyone to suggest

an idea for improvement

How to keep innovation alive in your company and re-invent your brand

STAYING AHEAD OF THE COMPETITIONJoyce kyeyune Tonda

832019 The New Face of Innovation

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E N T E R P R I S E T E C H N O L O G Y

N O V E

M B E R D E C E M B E R 2 0 0 9

14

STEVEJOBSAn enigma alive an icon dead what did that odd lsquoirsquo nomenclature really mean

On October 5th the man who had been the fulcrum of Applersquos revolutionary products- the iMac Bhe iPod the iPhone and the iPad succumbed to pancreatic cancer Tributes lowed far and wide

Barack Obama to David Cameron to rivals like Microsoftrsquos Bill Gates Samsungrsquos GS Choi with wApple was embroiled in a patents battle to media maestro Rupert Murdorch From China 35 miributes were sent in and Jobrsquos death became one of the most talked about events in recent hi

with 10000 tweets per second

1955-2011

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1524

tribu

He was known as the egomaniac of

Silicon Valley and was oficially

acknowledged as one of Americarsquos

toughest bosses in 1993

Several theories have been suggested for

the unique lsquoirsquo naming trend that Apple

adapted One theory suggests that this

unconventional naming policy was copied

from Intel around the time Intel wanted to

brand their versions in the 80s The lsquoirsquo stood

for Intel and was placed before a numerical

representation of a version eg i8768

instead of just 8768

Another theory suggests it stands for

lsquointernetrsquo since many of the Apple products

provide access to the web

Then there are the more romantic theories

suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo

device you can call your own

In 1998 at the lsquoApple Back on Trackrsquo when

Steve Jobs introduced the iMac computer

to the world amd he displayed a slide that

supported the romanticists the lsquoirsquo stood for

internet individual instruct inform and

inspire because it did all of those things for

the individual

Was he an innovator who believed what

worked for him what solved his problems

would probably do the same for everyone

else Your son might walk with an iPod

everywhere he goes your daughter might

be glued to her Mac computer and your

spouse might be begging you to get them

the latest iPhone You might use iTunes

software to arrange your Michael Jackson

collection and your toddler might love that

Pixar-animated movieToy Story or A Bugrsquos

Life Whatever Apple product has made itsway into your life Steve Jobs is responsible

for its innovative features sleek design an

marketability

Perhaps Jobs was a highly individualistic

person who believed in the philosophy

of self After all when he resumed as

Applersquos CEO in 1997 he got rid of all their

philanthropic programs claiming that the

should wait to make proit then think abo

giving it away to charity

Was he a narcissist Does the lsquoirsquo in those

brand names actually stand for Steve Jobs

himself

Regardless of his motivation and shades

of egomania Jobs justiiably brought

technology home- by taking the complex

out of it and making it simple beautiful an

useful- all the those characteristics we va

in our lives

Melissa Kyeyunemelissakyeyuneyahoocom

1969 Introduced tocomputers byWozniak Stephen

1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet

1976Launches AppleComputer withWozniak

1980LaunchesmassivelysuccessfulApple II and thecompany goespublic

1980Steve Jobs worth$200 million atage 25

1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup

1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million

1988Releases NeXTCube PC but salesflounder

1991

Married in BuddhistCeremony

1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn

1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily

2001Job once again stunsthe world with the

digital music deviceiPod

2003Jobsdiagnosedwithpancreaticcancer

2007iPhonewows theindustry as theultimate digitalconvergencedebice

2010iPad unveiled withimmense success

2011Jobs resigns asApple CEO anddies a fewmonths later

2011Jobs valuedat $83 bn

1998The stunning whitedesign iMac isintroduced and putsApple back onthe map

TIMELINE OF INNOVATION

832019 The New Face of Innovation

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E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

THE NEW FACE OF

INNOVATION

APPLICAT

GALORE

EAST AFR

THE TOP 2

gt Financial

gt Social servi

gt Whistleblowgt Games

gt Governmen

gt Sports

gt Health

gt Entertainme

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

832019 The New Face of Innovation

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innovation top 2

What is a ille app

Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for

innovators to constantly come up with new ideas that are not only practical but also new and

exciting to the market

Usaility How easily adaptable would people be to this new app No matter how great and

useful your app is if it is very complicated for the end user it will not succeed especially in a

commercial setting

Commecial aspect Can you actually make money from this app Unless you are in the char

business you need to develop an application that you can actually make money from If it is

one that allows per user subscription so much the better It is more astute to make smaller

revenues over a long period of time than try and make huge proits in one kill

Successfully commecializing the app Make it free the irst time you launch it This remov

the hurdles for irst time users Manage it by providing user names for anyone interested in

gaining access Once you have a large number of users then you can levy a users fee once

people are addicted When the users numbers grow constantly then revenue can also be

gained through advertising Advertisers are very interested in wide user networks for massiv

coverage of their products

My ille app

The online reservation system

bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service

you needbull Works for users who need to book on short notice

bull Administrative costs are lowered for any business that uses an online reservation system

bull Provides the owners of the service a wider network coverage

bull It often provides you the best bargains for say hotels tickets holidays travel

PERSPECTIVE ON THE lsquoKILLER APPrsquo

Veronica Ssempebwa is the General

Manager for SW Global an African

founded application services provider

with operations in 10 countries across the

world Veronica Ssempebwa has 10 years

experience working in inancial services

and ICT sectors She holds a Masters

Degree in International Business from the

University of Wolverhampton England

SW Global is one of the irst globally

competitive technology companies to

emerge from West Africa and penetrate

the global information technology (IT)

marketThe SW Global model is a uniqueadaptation of the now well-known ASP

model

The company is successfully implementing

a new paradigm that is based upon

world-class cutting-edge applications

development and delivery Its software

as service business focuses oninancial

Intermediation Consumer Aggregation

and Application Service Provision

rECOMMENDEDrEADING

Downloadeoo fom

httpwwwafiappscompostafican-apps-in-a-

gloal-maetplace

Veonica Ssempewa

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1824

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

8

Mafuta GO Keeps you up to date with fuel prices in stations near you

around the city helping you save on fuel costs (Uganda)

Website httpmafutagoappspotcom

innovation top 20

Niohapa This app enables you to earn

loyalty points for visiting different location

in Nairobi thus providing businesses an

opportunity to reward their most loyal

customers Nikohapa translates to ldquoI am

hererdquo (Kenya)Website wwwnikohapacom

e-Soo Gives farmers consumers

and traders accurate market text

messages on commodities and prices

It is currently used in 50 markets with

plans for increased usage (Rwanda )Website httpwwwesokogovrw

MedAfica Users subscribe to a number

of health services including symptom

checkers irst-aid information doctor amp

hospital directories (Kenya)

Website wwwshimbamobilecom

GetH2O Mtaani If you love strate

you will enjoy this game which invo

survival in an African ghetto where

have to battle gangs ind clean wa

money and prosper (Kenya)

Website wwwgeth20gamecom

1

2

3 4

5

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1924

iCow Gives diary farmers information

on keeping their cows healthy from

diseases improving milk production

care during gestation and the nearest

vet (Kenya)

Website wwwicowcoke

Matatu Fastest

downloaded application

in Uganda- it is an

electronic rendition of

the card game popularly

played in Uganda

where an individual

has to inish playing all

their cards before their

opponent There are

plans to introduce Matatu

tournaments (Uganda)

Website wwwmarket

androidcom

ZWod Fun educational tool that teaches

children how to spell as they destroy

zombies

Website httpwwwfacebookcomZword

Shoppes Delight Helps consumers compare

prices across various retailers and ind and receive

bargain alerts (Kenya)

Website wwwmarketandroidcom

Loopa In Luganda the word lsquolooparsquomeans

lsquoto report to the authoritiesrsquo Loopa is an eco

visualizing tool that enables the community to

report water pollution in their area (Uganda)

Website httpwedcomugandacomloopa

innovation top 2

6

7

8

9 10

832019 The New Face of Innovation

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E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

20

Msema kweli (Msema Kweli which means

lsquoTruth tellerrsquo) enables citizens to hold area MPs

accountable for development in their constituencies

by providing information on the use of donor funds

government funds World Bank and the work of local NGOs (Kenya)

Websitehttpmsemakweliihubcokepages

homephp

innovation top 20

kasha Securely save

backup all your important

text messages for life Texts

of mobile transactions

evidence dates and other

details (Kenya)Website wwwkashamobi

Eat Out This comprehensive guide wil

give you prices of your favourite restaur

from fast food to ine dining based on

location type of event and even type of

cuisine anywhere in Nairobi Info about

restaurant includes wi-i access wine lis

maps and reviews (Kenya)

Website wwweatoutcoke

kivuo Enjoy online

shopping in Tanzania with

various payment methods

including mpesa airtel

money bank paypal or Visa

credit card (Tanzania)

Website wwwkivukocom

Map the cap This app provides

visualizations of latrines that need emptying

thus saving cesspool emptiers many rounds

in one area It will also identify hotspots

where sewage is being dumped and needs to

be removed (Uganda)

Website httpmapthecrapfreezokanet

11

1213

14

15

832019 The New Face of Innovation

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innovation top 2

bighte Monday Job seekers in

Kenya Uganda and Tanzania can use

it to receive alerts on job types they

have speciied as well as apply for the

jobs directly within the appWebsite wwwbrightermonday com

Hewa If yoursquore a fan of

Kenyan music Hewa is

a one stop shop where

you can access all Kenyan

local music buy using

airtime on your phone

or simply listen without

downloading (Kenya)

Website wwwhewacoke

Chei Use it to ind car

buyers and car sellers

-4WDrsquos pikipikis matatus

buses trucks throughout

East Africa and communic

by SMS or email (Kenya)

Website wwwchekicoke

MDGMaps Generate

printable maps that

show performance in

each of the Millinneiu

Development Goals i

different locations in

world (Uganda)

Website mdgmaps

appspotcom

Umuhuza Hi-Tech oes

An SMS-based real estate

application that allows customers

to search for houses apartments

and land for rent or for sale with a

simple text message (Rwanda)

Website httpwwwfacebook

compagesUmuhuza-Hi-Tech-

Brokers-Ltd

16

17

18

19

20

832019 The New Face of Innovation

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j u m p s t a

r t i n g

t e c h n o l o g y

E a s t A f r i

c a

R e g i o n

a l

Y o u n g P r o f

e s s i o n

a l s

T e c h n o

l o g y S y m p

o s i u m

Kampala UgandaApril 20th-21st 2012

HOSTED BY ENTERPRISE TECHNOLOGY

Tel +256-701 769 606Email potoaictcreativescom

wwwictcreativescom

832019 The New Face of Innovation

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832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2424

COMING SOON TO A SCREEN NEAR YOU

WWWICTCREATIVESCOM

Page 4: The New Face of Innovation

832019 The New Face of Innovation

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EntErprISE tEchnology

Managing EditoJoyce Kyeyune Tonda

PulisheICT Creatives

wwwictceativescom

Enterprise Technology offers technology services through its network of leading IT Consultants

Copyright copy 2012 ICT Creatives All Rights Reserved No part of this publication may be reprinted or otherwise reproduced withou

permission from the editor

ICT CrEATIVES EXPrESSLY DISCLAIMS ALL WArrANTIES WHETHEr EXPrESS Or IMPLIED IN NO EVENT SHALL

ICT CrEATIVES bE LIAbLE FOr ANY DAMAGES OF ANY kIND ArISING FrOM THE USE OF Or rELIANCE ON ANY

INFOrMATION PrOVIDED IN THIS PUbLICATION

All correspondence to ICT Creatives

Plot 4667 Ggaba Road Kampala

P O Box 30532 Kampala Uganda

Tel +256 414 266 423

Mob +256 773 092 290 | +256 701 100 516

Editorial jtondaictcreativescom

Advertising Inquiries salesictcreativescomSubscriptions subscribeictcreativescom

Social Media

Faceoo wwwfacebookcomEnterprisetechnology

Twitte httptwittercomtechnologyEA

LinedIn Enterprise Technology magazine

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 524

ldquoInnovative companies ae liesalads They value divesity andhave ceated an envionment whee diffeent pespectives aeencouaged a vaiety of peoplethive and new ideas ae ewadedrdquo

The Ever-Evolving Enterprise Guidelines for

Creating Your Companyrsquos Future

By Stephen C Harper Brett Martin

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 624

Hacathon

Like a marath

where runner

compete a

hackathonbrings togeth

developers

to create an

application in

limited perio

of time which

may be 48 ho

days or week

Linux platform

developers

refer to this a

Codefest

innovation east africa

ZUBEDI THE CTO

ldquoHe that will

not apply newremedies mustexpect new evils

for time is thegreatest innovato

Francis Bacon

English Philosopher

Quoted

6

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

Andoid An operating system for

mobile phones which has become

the defacto platform for developers

It is managed by the Open Handset

Alliance a consortium of 85

companies led by Google From

a market share of 2 in 2009

the Android smartphones now

hold a 52 global selling average

according to global researcher

Gartner

API An abbreviation of Application

Programming Interface this a set

of tools and protocols that enables

developers to create software

applications

kille App A highly

innovative app that

decimates lsquokillsrsquo the

competition literally

Pemissions Before

a user downloads an

application it will

usually display all critical

services and data it will

need The user can then

decide whether they are

comfortable with the app

accessing their data or

device resources This

has been popularized in

Facebook apps

Absalom I foundthis really niceapp that helps yound a wife so Idownloaded it

Then why are you crying

I gave mypersonal

details andphysical

features

Then

I selected Brenda fthe list but now onscreen I see they h

given me a MsTrojanSMSexe

Explore opportunities to pilot

technology demonstration

projects to show local

businesses how to jump-

start scientiic processes or

technological capabilities

needed at the local level

Fund the creation of a

centre for computer science

research development

and training to develop the

capabilities needed to aid

and support inudstry

Analyze the institutional

landscape in terms of

knowledge partnerships

with collaborators (across all

key science and technology

sectors nationally or

internationally) to ascertain

opportunities to forge

optimize and sustain

knowledge parternships

in critical science and

technology areas

Sukhdeep Brar Sara E Farley

Caroline S Wagner Robert

Hawkins The World Bank

(2012)

EXCErPT Science Technology and Innovation in Uganda

Recommendations for Policy and Action

LExICON

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 724

INNOVATION NUMBERS EAST AFRICA

14 Average age of East African students

trained by the Kenyan branch of US based app

development firm Ruby Nuby

27Percentage of total apps which focused on mobile

payments and commerce submitted for the

Pivot25 competition held in July 2011

2007Year that the globally renowned mobile banking

innovation MPESA was launched in Kenya

35000Euros received as payment by a Ugandan

developer for his innovative application

1900000Funding secured in 2011 in US$ by Ushahidi

Crowdsourcing platform based in Kenya

innovation east afri

DEVELOPER PLATFORMS IN EAST AFRICA

Before A massive cumbersome immovable single purpose contraption After A light-

weight mobile gadget capable of multiple functions from finding places to a persona

jukebox all the way to vir tual shopping

Mobile World

Conference

2012 Visit App

Planet lsquothe

wordrsquos largest

gathering of app

developersrsquo

SAVE THE DATE FOR APP DEVELOPERS27th Feb -1st Mar lsquo12

Pivot East

Call for entries

to mobile

applications

competition now

in its second

year

Intel AppUpSM

developer

challenge Web

Apps Edition

World Summ

Awards Winn

Conferenc

and Gala Ca

Egypt

Jan 2012 Jan 30th 2012

Google Technology Use Goups

(GTUGs)

User groups for people who are

interested in Googlersquos developer

technology----

Hive Cola

An open collaborative community for

young tech entrepreneurs to develop

apps and showcase them to the public

----

mla East Afica

The consortium facilitates demand-

driven innovation to ensure that

breakthrough low-cost high-value

mobile solutions can be developed into

sustainable businesses

----

Tandaa kenya

A brand of the Kenya ICT Board it exists

to support the development of localdigital content in Kenya and provide

seed money for techpreneurs

----

iHu

Nairobirsquos innovation hub for

technologists investors tech companies

and hackers in the area

---

Note In Rwanda various youth projects

focusing on the development of ICT are

regularly funded to develop innovations

---

Noia Developes East Afica

A platform that discusses everything

relating to apps development as well as

resources for developers---

MoileMondaytrade (MoMo) is an open

community platform of mobile industry

visionaries developers and inluential

individuals who manage local chapters

in over 100 cities worldwide There are

chapters in Kenya Uganda and Tanzania

meeting on Mondays

Feb 2012

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 824

insight

8

E N T E R P R I S E T E C H N O L O G Y

I S S U E 8 | 2 0 1 2

Move ove inc the ooiersquos tun has come

The enthusiasm with which those 20 somethings justiied their innovations was eno

to get the greatest cynic interested in iguring out just how much money was going to

made from these unconventionally named apps

Therersquove been many such get togethers where developers are given a platform to conv

lesser mortals about the magic of their innovations but the last quarter of 2011 has bespecially signiicant as some of these apps actually got round to churning out some disposa

income or global recognition

What is especially striking is that the rookie developers are young fresh from school and

of solutions to save the world While companies are tied up in the quagmire of keeping th

competitors down and making supernormal fortunes the lsquosocialistsrsquo are not yet purely dr

by monetary compensation-recognition will do And so they create and tweak reining

expanding features and as long as they have a couple of hundred downloads these rookies

happy

This issue is dedicated to innovation because here at ET we believe that this will herald

an era of entrepreneurship in East Africa as more and more young people discover that t

have within them the potential to create their own employment by harnessing technolo

Ultimately innovations will change the way companies do business making them more relev

and therefore increasing their proit potential

Technology can solve unemployment problems address service delivery enable g

governance and enhance global knowledge sharing While these social niceties may

necessarily be everybodyrsquos cup of tea they do result in improved quality of life

The rookies have a lot to teach corporations - in lieu of donating blankets and sweep

sprawling slums-they can actually engage in Corporate Social Responsibility that has a las

transformative effect- innovating apps that can improve life in the long term

The top 50 are essentially those apps that we believe will have the greatest reach mainstre

appeal and of course an element of lsquonewnessrsquo where they deliver value faster easier and m

eficiently

And on that note Enterprise Technology is going to be bringing you an innovation of

own-a technology TV drama spiced up with exciting information over the top interviews

personalities who will have you tuned in and glued boosting your interest in technology an

marvels

Herersquos to greater innovation in 2012

JOYCE KYEYUNE TONDA

MANAGING EDITOR

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 924

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special offes and upcoming issues

(4000 readers in East Africa and beyond )

832019 The New Face of Innovation

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JOSHUA MUSASIZIHead of Operations African Vending Systems-Payway

E N T E R P R I S E T E C H N O L O G Y

I S S U E 8 | 2 0 1 2

10

executive discussion

Joshua Musasizi is surprised

and pleasantly delighted that

we are 10 minutes early for our

interview ldquoFor me business mo

at the speed of light I often ass

character by the ability to keep

timerdquo

Y ou wee estalished in 2009 in

Afica Whatrsquos the stoy

Well the founders are from

Russia and thatrsquos where the story begins

Previously in Russia all payments were

made using scratch cards from paying

for TV to electricity and water Every

time you wanted to top up you had to

buy a card get a pin number and reload

We often ind it tedious to queue and

pay bills or visit the bank because they

are open during working hours and yet

paradoxically we are supposed to be at

work during working hours To address

the problems of queues ineficient

tellers wasted time online purchases

and all the other inconveniences of

traditional payment methods the founders

established African Vending Systems as

an easy electronic payment system aware

that the challenges faced in Russia were

very similar to the ones Africans faced

Under the brand Payway this electronic

payment system was designed to service

multiple vendors because a user would

be able to pay bills bank pay for TV

airtime and any range of services that can

be bought from different companies and

service providers

All payments are done electronically

It makes sense because collecting

payments is not the core business of

utility companies or telecos for exampl

if someone with the expertise can do it

better then it should be left to them to

handle it This helps companies focus o

doing their core business excellently

In Africa we started off with Kenya and

then moved to Uganda which is now

our African base from which we shall

extend to other countries in the region

We currently have 20 locations with

our kiosks in Kampala and about 100

retailers with our mobile Point of Servi

terminals

collecting payments is

not the core business of

utility companies or teleco

for example if someone

with the expertise can do

better then it should be le

to them to handle it This

helps companies focus ondoing their core business

excellently

ldquo

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1124

executive discussio

You pym wok s h s of hs

ind in East Afica Is it eliale

Service providers have realized that they

can sell better and sell more through our

Kiosks our Mobile Point of Sale units and

the Web based Interface while customers

beneit from the convenience ubiquityof payment locations and speed of

transactions

Our kiosks are placed in public places like

retail outlets cinemas and other high

trafic areas where you select the service

you want to pay for ndashairtime TV internet

select the vendor enter your subscriber

number and once your cash is veriied

instantly your account is credited In

addition you get a receipt with an ID of the

terminal the date the time the operator

and the amount of money you paid Within

a few seconds the transaction is complete

compared to 10-15 minutes queuing at a

service providerrsquos ofice

We have heard some interesting stories for

example at one of the kiosks in Nalyaa we

had people asking for permission to take

their pictures beside the kiosks

Other people have been fearful of failing to

use the terminals but usually once they try

it they realize how easy and convenient

it is and they go and tell their colleagues

about it I have often sat and observed that

lsquowow-it-works momentrsquo when a person

comes to the kiosk for the irst time to

buy airtime for example and they receive

a conirmation instantly on their mobile

phone- the smile on their faces is amazing

(Our wow moment came when we tried to

buy airtime and instantly the logo of the

service provider changed)

With the webbased interface you simply

log in and pay for services using your

virtual wallet This is especially useful for

customers who do not have the time to

leave their ofices to clear bills buy airtime

and other time consuming tasks

The mobile Point of Service has proved

useful in rural areas small trading

centres (we have them in places as far as

Ntungamo Kalangala and Mbarara) where

where the internet is not very accessible

The PoS is a handheld device managed by

an individual who will help the customer

go through the entire payment process

How diffeent is you sevice fom

moile money offeed y vaious

telecos

Mobile money is strictly for transferring

money via a mobile phone thatrsquos the only

way it works and it is vendor dependent

Payway works on three platforms the

self-service kiosk the mobile PoS and

the web interface so issues of downtime

and delayed payments are non-existent

For example ever since we started our

operations in Uganda in May 2010 our

system has been down only once-for about

6 hours We are vendor neutral and weaccept payment for all services We also

have an accountability system where users

are given detailed receipts that can always

be referred to if they encounter a problem

with the service

Once we get fully integrated with the banks

users will also be able to transfer money

from the bank to their virtual wallet and

then pay for the services they need You

will also be able to transfer money from

one virtual wallet to another

Is you system fool poof Every

transaction you perform on our network

is visible to us For example we have a

machine at Tirupati and someone called to

say he put in his 50000= and the screen

went back to the home screen before

activating his orange internet However the

machine cannot accept any money before

a subscriber number is input- itrsquos a step by

step process because the money has to be

tied to unique numberAnother user said he inserted a 2000 note

and claimed that he did not get his airtime

We sent in our customer care rep who

opened the machine and upon examining

the cassette did not see any 2000 note

The machine organizes the money in

all the different denominations We are

thoroughly transparent accurate and all

the transactions can be seen in real time

Our only job as Payway is to facilitate

payments not to sell services so if a

customer indeed does not get the servic

they paid for ndashairtime in this case the

problem is usually with the service

provider who may be experiencingtechnical problems which has been the

case with one teleco this month

We have thoroughly tested all the secur

loopholes both human and non-human

ensure that our service is safe to use

Furthermore all our staff have undergo

both technical and customer friendly

training to deal with any customer quer

We even have a toll free line which is

available 24 hours everyday- all you hav

to do is quote your receipt number andyour problem

Can I use dollas in the ios How

aout othe cuencies O countefe

notes

There is a dollar function though right n

it is not in use The machine knows the

dollar ratendashit is programmed in the syst

however we have deactivated it for now

because all service providers would hav

provide different dollar rates which wou

signiicantly complicate the payment

process for the user However for a serv

provider like Multichoice the machine h

been customized to accept dollars at the

Multichoice exchange rate since paymen

have to be made in dollars The machine

is programmed to work with the curren

of the country In Kenya it will only acce

Kenyan Shillings in Uganda it only acce

Ugandan Shillings If you put in anything

else a paper or card or counterfeits it w

eject it

Who egulates you sevice if I have a

complaint against you

Whoever the regulator might be we are

not yet certain however in the event of

arbitration all transactions will leave

either a digital or paper trail so justice w

always be done The regulator can acces

our database and do all the veriication

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1224

12

E N T E R P R I S E T E C H N O L O G Y

I S S U

E 8 | 2 0 1 2

necessary

How do you guaantee the secuity of

money inside these ioss Can thieves

cay it away

(Joshua laughs contemplating an answer)

Yes they can be picked and taken away

however these particular ones are

designed to be indoors and monitored by

security There are outdoor

units which are more robust

and near impossible to move-

but they are currently not

available in Uganda

Which type of vendos

have found Payway most

attactive

Currently our client list

includes Uganda Telecom

MTN Orange Airtel DSTv and

Star TimesTV Warid Telecom

and Datanet We are in talks

with banks to integrate our

service with them so that very

soon customers will be able to

deposit money on their bank

accounts via Payway

How o i po by hg

one of these ioss on my

pemises What is the

pocess of getting a ios

on my pemises

Businesses can beneit

by earning commission

on sales made using the

kiosks However we do not

necessarily give kiosks to

every business we have to

irst assess the trafic on the premises

and determine whether it makes business

sense for us to have a kiosk or a mobilePoS If you want to become an agentdealer

you simply ill in an application form

we will come to the site and assess the

suitability

Cuently theersquos TV Intenet and

Aitime what othe sevices might

we e ale to access with the Payway

system

We are system programmers we wake up

everyday thinking about how we can make

Payway more useful to customers Herersquos

a great example We had a client come in

and request to have airtime of 50000 UGX

given to each of his 120 employees These

employees were all on different networksand the process had to be done manually

and accurately otherwise any mistake

in the numbers would be a loss on our

part After that horrendous experience I

gathered our team of programmers and we

developed a system for batch processing

With that system all we had to do was copy

and paste the numbers and the system

would automatically give them the airtime

We try to anticipate customer needs and

then program the system to satisfy that

need When a client walks up to us and

asks whether our system can perform a

certain task we say ldquoYesrdquo and then we

igure out how to make it a reality

Soon you will be able to pay for grocery

shopping at Uchumi Nakumatt fuel

school fees- for example St Lawrence

University now accepts fees payment

through the Payway network We also p

to enable online payments and integratinternational vendors like Paypal for

example

If I have a sevice that I want

customes to uy though Payw

how do I get onto you netwo

The most important requiremen

is to have an Application

Programming Interface (API)

which simply enables software

applications to talk to each other

in terms of how certain tasks

should be performed without th

user being aware of the backdoo

communication So the API woul

help your service talk to our syst

If it makes business sense we wo

be happy to integrate your servic

into our system we beneit from

commission off your sales

How else can these teminals

used

Therersquos commercial targeted

advertising on the kiosks

Our terminals have screens

which users can see and th

machines can be programm

to show advertising based

what users have paid for If

example a user pays for Wa

airtime the system will the

show a PakaSurf advert If the user pays

Airtel it may show something about Kik

Too Good

What do you do apat fom

pogamming

Programming takes a toll on you When

Irsquom not at work I spend time at home

with family looking after my three youn

children- two girls and one boy and my

older child- my wife Itrsquos refreshing

ldquoWhen a client walks up to us and asks

whether our system can perform a certain

task we say lsquoYesrsquo and then we igure out how

to make it a realityrdquo

executive discussion

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1324

enterprise innovatio

Companies tend to

want to play it safe-

hiring cookie cutter

employees who lsquoit in

with our corporate

culturersquo While this

plays out well for maintaining a brand

image it does zilch for keeping the

wheel of innovation spinning

Wersquove seen the dramatic climb

of companies that birthed an

innovation-a change in the way things

are done a new product or service

that offers new value but then over

time wersquove seen those same companies

slowly fade eventually becoming

irrelevant to the audiences that once

heralded their arrival We know that

those companies have eventually been

swallowed up in mergers bankruptcy

low value deals or mass exodus of

employees

What do companies need to do to

keep innovation alive and survive the

onslaught of ierce competition

1Hire dissenting opinion

Logic says this is professional

suicide but on the lipside hiring

different types of people provides

different solutions for old problems

Maintain a set of values that you hold

dear in your company-integrity loyalty

commitment hardwork but dissentingopinion should have its ield day as

long as it can be justiied with facts and

igures

2Turn the apple cart

Innovators are people who

question everything-can it be done

more eficiently more creatively

totally differently Often we have

preconceived ideas about how things

should be done when there is no real

logic and it all boils down to personal

preference Innovators however are

people who upset the cart and discover

that consumers have actually been

looking for something new

3Keep your ear to the ground

Some managers are too engrossed

in daily operations that they do not see

the signs of the times-trends that are

going to affect their businesses Social

media for example has long been on

the scene and while a few companies

took note and started harnessing its

marketing power others continued

with expensive traditional marketing to

their detriment

4Be the customer

Customers needs are constantly

growing and luctuating and although

they cannot all be satisiied there areneeds that are constantly echoed

Companies need to think like the

customer not like the service provider

in order to be able to innovate a new

way of providing an old service

Applersquos Steve Jobs was a stickler for

this-all the technologies iPod iPhone

iPad he invented addressed his own

pet peeves If something irks you- it

probably irks most people too-solve it

5Invite the rank and file to theroundtable

Companies live with a common falsity

that managers have all the best ideas

however it is usually unheard break

away factions in the lowest rungs that

often end up building rival companies

with great innovations Clever

companies invite everyone to suggest

an idea for improvement

How to keep innovation alive in your company and re-invent your brand

STAYING AHEAD OF THE COMPETITIONJoyce kyeyune Tonda

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1424

E N T E R P R I S E T E C H N O L O G Y

N O V E

M B E R D E C E M B E R 2 0 0 9

14

STEVEJOBSAn enigma alive an icon dead what did that odd lsquoirsquo nomenclature really mean

On October 5th the man who had been the fulcrum of Applersquos revolutionary products- the iMac Bhe iPod the iPhone and the iPad succumbed to pancreatic cancer Tributes lowed far and wide

Barack Obama to David Cameron to rivals like Microsoftrsquos Bill Gates Samsungrsquos GS Choi with wApple was embroiled in a patents battle to media maestro Rupert Murdorch From China 35 miributes were sent in and Jobrsquos death became one of the most talked about events in recent hi

with 10000 tweets per second

1955-2011

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1524

tribu

He was known as the egomaniac of

Silicon Valley and was oficially

acknowledged as one of Americarsquos

toughest bosses in 1993

Several theories have been suggested for

the unique lsquoirsquo naming trend that Apple

adapted One theory suggests that this

unconventional naming policy was copied

from Intel around the time Intel wanted to

brand their versions in the 80s The lsquoirsquo stood

for Intel and was placed before a numerical

representation of a version eg i8768

instead of just 8768

Another theory suggests it stands for

lsquointernetrsquo since many of the Apple products

provide access to the web

Then there are the more romantic theories

suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo

device you can call your own

In 1998 at the lsquoApple Back on Trackrsquo when

Steve Jobs introduced the iMac computer

to the world amd he displayed a slide that

supported the romanticists the lsquoirsquo stood for

internet individual instruct inform and

inspire because it did all of those things for

the individual

Was he an innovator who believed what

worked for him what solved his problems

would probably do the same for everyone

else Your son might walk with an iPod

everywhere he goes your daughter might

be glued to her Mac computer and your

spouse might be begging you to get them

the latest iPhone You might use iTunes

software to arrange your Michael Jackson

collection and your toddler might love that

Pixar-animated movieToy Story or A Bugrsquos

Life Whatever Apple product has made itsway into your life Steve Jobs is responsible

for its innovative features sleek design an

marketability

Perhaps Jobs was a highly individualistic

person who believed in the philosophy

of self After all when he resumed as

Applersquos CEO in 1997 he got rid of all their

philanthropic programs claiming that the

should wait to make proit then think abo

giving it away to charity

Was he a narcissist Does the lsquoirsquo in those

brand names actually stand for Steve Jobs

himself

Regardless of his motivation and shades

of egomania Jobs justiiably brought

technology home- by taking the complex

out of it and making it simple beautiful an

useful- all the those characteristics we va

in our lives

Melissa Kyeyunemelissakyeyuneyahoocom

1969 Introduced tocomputers byWozniak Stephen

1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet

1976Launches AppleComputer withWozniak

1980LaunchesmassivelysuccessfulApple II and thecompany goespublic

1980Steve Jobs worth$200 million atage 25

1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup

1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million

1988Releases NeXTCube PC but salesflounder

1991

Married in BuddhistCeremony

1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn

1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily

2001Job once again stunsthe world with the

digital music deviceiPod

2003Jobsdiagnosedwithpancreaticcancer

2007iPhonewows theindustry as theultimate digitalconvergencedebice

2010iPad unveiled withimmense success

2011Jobs resigns asApple CEO anddies a fewmonths later

2011Jobs valuedat $83 bn

1998The stunning whitedesign iMac isintroduced and putsApple back onthe map

TIMELINE OF INNOVATION

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1624

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

THE NEW FACE OF

INNOVATION

APPLICAT

GALORE

EAST AFR

THE TOP 2

gt Financial

gt Social servi

gt Whistleblowgt Games

gt Governmen

gt Sports

gt Health

gt Entertainme

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

832019 The New Face of Innovation

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innovation top 2

What is a ille app

Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for

innovators to constantly come up with new ideas that are not only practical but also new and

exciting to the market

Usaility How easily adaptable would people be to this new app No matter how great and

useful your app is if it is very complicated for the end user it will not succeed especially in a

commercial setting

Commecial aspect Can you actually make money from this app Unless you are in the char

business you need to develop an application that you can actually make money from If it is

one that allows per user subscription so much the better It is more astute to make smaller

revenues over a long period of time than try and make huge proits in one kill

Successfully commecializing the app Make it free the irst time you launch it This remov

the hurdles for irst time users Manage it by providing user names for anyone interested in

gaining access Once you have a large number of users then you can levy a users fee once

people are addicted When the users numbers grow constantly then revenue can also be

gained through advertising Advertisers are very interested in wide user networks for massiv

coverage of their products

My ille app

The online reservation system

bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service

you needbull Works for users who need to book on short notice

bull Administrative costs are lowered for any business that uses an online reservation system

bull Provides the owners of the service a wider network coverage

bull It often provides you the best bargains for say hotels tickets holidays travel

PERSPECTIVE ON THE lsquoKILLER APPrsquo

Veronica Ssempebwa is the General

Manager for SW Global an African

founded application services provider

with operations in 10 countries across the

world Veronica Ssempebwa has 10 years

experience working in inancial services

and ICT sectors She holds a Masters

Degree in International Business from the

University of Wolverhampton England

SW Global is one of the irst globally

competitive technology companies to

emerge from West Africa and penetrate

the global information technology (IT)

marketThe SW Global model is a uniqueadaptation of the now well-known ASP

model

The company is successfully implementing

a new paradigm that is based upon

world-class cutting-edge applications

development and delivery Its software

as service business focuses oninancial

Intermediation Consumer Aggregation

and Application Service Provision

rECOMMENDEDrEADING

Downloadeoo fom

httpwwwafiappscompostafican-apps-in-a-

gloal-maetplace

Veonica Ssempewa

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1824

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

8

Mafuta GO Keeps you up to date with fuel prices in stations near you

around the city helping you save on fuel costs (Uganda)

Website httpmafutagoappspotcom

innovation top 20

Niohapa This app enables you to earn

loyalty points for visiting different location

in Nairobi thus providing businesses an

opportunity to reward their most loyal

customers Nikohapa translates to ldquoI am

hererdquo (Kenya)Website wwwnikohapacom

e-Soo Gives farmers consumers

and traders accurate market text

messages on commodities and prices

It is currently used in 50 markets with

plans for increased usage (Rwanda )Website httpwwwesokogovrw

MedAfica Users subscribe to a number

of health services including symptom

checkers irst-aid information doctor amp

hospital directories (Kenya)

Website wwwshimbamobilecom

GetH2O Mtaani If you love strate

you will enjoy this game which invo

survival in an African ghetto where

have to battle gangs ind clean wa

money and prosper (Kenya)

Website wwwgeth20gamecom

1

2

3 4

5

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1924

iCow Gives diary farmers information

on keeping their cows healthy from

diseases improving milk production

care during gestation and the nearest

vet (Kenya)

Website wwwicowcoke

Matatu Fastest

downloaded application

in Uganda- it is an

electronic rendition of

the card game popularly

played in Uganda

where an individual

has to inish playing all

their cards before their

opponent There are

plans to introduce Matatu

tournaments (Uganda)

Website wwwmarket

androidcom

ZWod Fun educational tool that teaches

children how to spell as they destroy

zombies

Website httpwwwfacebookcomZword

Shoppes Delight Helps consumers compare

prices across various retailers and ind and receive

bargain alerts (Kenya)

Website wwwmarketandroidcom

Loopa In Luganda the word lsquolooparsquomeans

lsquoto report to the authoritiesrsquo Loopa is an eco

visualizing tool that enables the community to

report water pollution in their area (Uganda)

Website httpwedcomugandacomloopa

innovation top 2

6

7

8

9 10

832019 The New Face of Innovation

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E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

20

Msema kweli (Msema Kweli which means

lsquoTruth tellerrsquo) enables citizens to hold area MPs

accountable for development in their constituencies

by providing information on the use of donor funds

government funds World Bank and the work of local NGOs (Kenya)

Websitehttpmsemakweliihubcokepages

homephp

innovation top 20

kasha Securely save

backup all your important

text messages for life Texts

of mobile transactions

evidence dates and other

details (Kenya)Website wwwkashamobi

Eat Out This comprehensive guide wil

give you prices of your favourite restaur

from fast food to ine dining based on

location type of event and even type of

cuisine anywhere in Nairobi Info about

restaurant includes wi-i access wine lis

maps and reviews (Kenya)

Website wwweatoutcoke

kivuo Enjoy online

shopping in Tanzania with

various payment methods

including mpesa airtel

money bank paypal or Visa

credit card (Tanzania)

Website wwwkivukocom

Map the cap This app provides

visualizations of latrines that need emptying

thus saving cesspool emptiers many rounds

in one area It will also identify hotspots

where sewage is being dumped and needs to

be removed (Uganda)

Website httpmapthecrapfreezokanet

11

1213

14

15

832019 The New Face of Innovation

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innovation top 2

bighte Monday Job seekers in

Kenya Uganda and Tanzania can use

it to receive alerts on job types they

have speciied as well as apply for the

jobs directly within the appWebsite wwwbrightermonday com

Hewa If yoursquore a fan of

Kenyan music Hewa is

a one stop shop where

you can access all Kenyan

local music buy using

airtime on your phone

or simply listen without

downloading (Kenya)

Website wwwhewacoke

Chei Use it to ind car

buyers and car sellers

-4WDrsquos pikipikis matatus

buses trucks throughout

East Africa and communic

by SMS or email (Kenya)

Website wwwchekicoke

MDGMaps Generate

printable maps that

show performance in

each of the Millinneiu

Development Goals i

different locations in

world (Uganda)

Website mdgmaps

appspotcom

Umuhuza Hi-Tech oes

An SMS-based real estate

application that allows customers

to search for houses apartments

and land for rent or for sale with a

simple text message (Rwanda)

Website httpwwwfacebook

compagesUmuhuza-Hi-Tech-

Brokers-Ltd

16

17

18

19

20

832019 The New Face of Innovation

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j u m p s t a

r t i n g

t e c h n o l o g y

E a s t A f r i

c a

R e g i o n

a l

Y o u n g P r o f

e s s i o n

a l s

T e c h n o

l o g y S y m p

o s i u m

Kampala UgandaApril 20th-21st 2012

HOSTED BY ENTERPRISE TECHNOLOGY

Tel +256-701 769 606Email potoaictcreativescom

wwwictcreativescom

832019 The New Face of Innovation

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832019 The New Face of Innovation

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COMING SOON TO A SCREEN NEAR YOU

WWWICTCREATIVESCOM

Page 5: The New Face of Innovation

832019 The New Face of Innovation

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ldquoInnovative companies ae liesalads They value divesity andhave ceated an envionment whee diffeent pespectives aeencouaged a vaiety of peoplethive and new ideas ae ewadedrdquo

The Ever-Evolving Enterprise Guidelines for

Creating Your Companyrsquos Future

By Stephen C Harper Brett Martin

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 624

Hacathon

Like a marath

where runner

compete a

hackathonbrings togeth

developers

to create an

application in

limited perio

of time which

may be 48 ho

days or week

Linux platform

developers

refer to this a

Codefest

innovation east africa

ZUBEDI THE CTO

ldquoHe that will

not apply newremedies mustexpect new evils

for time is thegreatest innovato

Francis Bacon

English Philosopher

Quoted

6

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

Andoid An operating system for

mobile phones which has become

the defacto platform for developers

It is managed by the Open Handset

Alliance a consortium of 85

companies led by Google From

a market share of 2 in 2009

the Android smartphones now

hold a 52 global selling average

according to global researcher

Gartner

API An abbreviation of Application

Programming Interface this a set

of tools and protocols that enables

developers to create software

applications

kille App A highly

innovative app that

decimates lsquokillsrsquo the

competition literally

Pemissions Before

a user downloads an

application it will

usually display all critical

services and data it will

need The user can then

decide whether they are

comfortable with the app

accessing their data or

device resources This

has been popularized in

Facebook apps

Absalom I foundthis really niceapp that helps yound a wife so Idownloaded it

Then why are you crying

I gave mypersonal

details andphysical

features

Then

I selected Brenda fthe list but now onscreen I see they h

given me a MsTrojanSMSexe

Explore opportunities to pilot

technology demonstration

projects to show local

businesses how to jump-

start scientiic processes or

technological capabilities

needed at the local level

Fund the creation of a

centre for computer science

research development

and training to develop the

capabilities needed to aid

and support inudstry

Analyze the institutional

landscape in terms of

knowledge partnerships

with collaborators (across all

key science and technology

sectors nationally or

internationally) to ascertain

opportunities to forge

optimize and sustain

knowledge parternships

in critical science and

technology areas

Sukhdeep Brar Sara E Farley

Caroline S Wagner Robert

Hawkins The World Bank

(2012)

EXCErPT Science Technology and Innovation in Uganda

Recommendations for Policy and Action

LExICON

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 724

INNOVATION NUMBERS EAST AFRICA

14 Average age of East African students

trained by the Kenyan branch of US based app

development firm Ruby Nuby

27Percentage of total apps which focused on mobile

payments and commerce submitted for the

Pivot25 competition held in July 2011

2007Year that the globally renowned mobile banking

innovation MPESA was launched in Kenya

35000Euros received as payment by a Ugandan

developer for his innovative application

1900000Funding secured in 2011 in US$ by Ushahidi

Crowdsourcing platform based in Kenya

innovation east afri

DEVELOPER PLATFORMS IN EAST AFRICA

Before A massive cumbersome immovable single purpose contraption After A light-

weight mobile gadget capable of multiple functions from finding places to a persona

jukebox all the way to vir tual shopping

Mobile World

Conference

2012 Visit App

Planet lsquothe

wordrsquos largest

gathering of app

developersrsquo

SAVE THE DATE FOR APP DEVELOPERS27th Feb -1st Mar lsquo12

Pivot East

Call for entries

to mobile

applications

competition now

in its second

year

Intel AppUpSM

developer

challenge Web

Apps Edition

World Summ

Awards Winn

Conferenc

and Gala Ca

Egypt

Jan 2012 Jan 30th 2012

Google Technology Use Goups

(GTUGs)

User groups for people who are

interested in Googlersquos developer

technology----

Hive Cola

An open collaborative community for

young tech entrepreneurs to develop

apps and showcase them to the public

----

mla East Afica

The consortium facilitates demand-

driven innovation to ensure that

breakthrough low-cost high-value

mobile solutions can be developed into

sustainable businesses

----

Tandaa kenya

A brand of the Kenya ICT Board it exists

to support the development of localdigital content in Kenya and provide

seed money for techpreneurs

----

iHu

Nairobirsquos innovation hub for

technologists investors tech companies

and hackers in the area

---

Note In Rwanda various youth projects

focusing on the development of ICT are

regularly funded to develop innovations

---

Noia Developes East Afica

A platform that discusses everything

relating to apps development as well as

resources for developers---

MoileMondaytrade (MoMo) is an open

community platform of mobile industry

visionaries developers and inluential

individuals who manage local chapters

in over 100 cities worldwide There are

chapters in Kenya Uganda and Tanzania

meeting on Mondays

Feb 2012

832019 The New Face of Innovation

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insight

8

E N T E R P R I S E T E C H N O L O G Y

I S S U E 8 | 2 0 1 2

Move ove inc the ooiersquos tun has come

The enthusiasm with which those 20 somethings justiied their innovations was eno

to get the greatest cynic interested in iguring out just how much money was going to

made from these unconventionally named apps

Therersquove been many such get togethers where developers are given a platform to conv

lesser mortals about the magic of their innovations but the last quarter of 2011 has bespecially signiicant as some of these apps actually got round to churning out some disposa

income or global recognition

What is especially striking is that the rookie developers are young fresh from school and

of solutions to save the world While companies are tied up in the quagmire of keeping th

competitors down and making supernormal fortunes the lsquosocialistsrsquo are not yet purely dr

by monetary compensation-recognition will do And so they create and tweak reining

expanding features and as long as they have a couple of hundred downloads these rookies

happy

This issue is dedicated to innovation because here at ET we believe that this will herald

an era of entrepreneurship in East Africa as more and more young people discover that t

have within them the potential to create their own employment by harnessing technolo

Ultimately innovations will change the way companies do business making them more relev

and therefore increasing their proit potential

Technology can solve unemployment problems address service delivery enable g

governance and enhance global knowledge sharing While these social niceties may

necessarily be everybodyrsquos cup of tea they do result in improved quality of life

The rookies have a lot to teach corporations - in lieu of donating blankets and sweep

sprawling slums-they can actually engage in Corporate Social Responsibility that has a las

transformative effect- innovating apps that can improve life in the long term

The top 50 are essentially those apps that we believe will have the greatest reach mainstre

appeal and of course an element of lsquonewnessrsquo where they deliver value faster easier and m

eficiently

And on that note Enterprise Technology is going to be bringing you an innovation of

own-a technology TV drama spiced up with exciting information over the top interviews

personalities who will have you tuned in and glued boosting your interest in technology an

marvels

Herersquos to greater innovation in 2012

JOYCE KYEYUNE TONDA

MANAGING EDITOR

832019 The New Face of Innovation

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832019 The New Face of Innovation

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JOSHUA MUSASIZIHead of Operations African Vending Systems-Payway

E N T E R P R I S E T E C H N O L O G Y

I S S U E 8 | 2 0 1 2

10

executive discussion

Joshua Musasizi is surprised

and pleasantly delighted that

we are 10 minutes early for our

interview ldquoFor me business mo

at the speed of light I often ass

character by the ability to keep

timerdquo

Y ou wee estalished in 2009 in

Afica Whatrsquos the stoy

Well the founders are from

Russia and thatrsquos where the story begins

Previously in Russia all payments were

made using scratch cards from paying

for TV to electricity and water Every

time you wanted to top up you had to

buy a card get a pin number and reload

We often ind it tedious to queue and

pay bills or visit the bank because they

are open during working hours and yet

paradoxically we are supposed to be at

work during working hours To address

the problems of queues ineficient

tellers wasted time online purchases

and all the other inconveniences of

traditional payment methods the founders

established African Vending Systems as

an easy electronic payment system aware

that the challenges faced in Russia were

very similar to the ones Africans faced

Under the brand Payway this electronic

payment system was designed to service

multiple vendors because a user would

be able to pay bills bank pay for TV

airtime and any range of services that can

be bought from different companies and

service providers

All payments are done electronically

It makes sense because collecting

payments is not the core business of

utility companies or telecos for exampl

if someone with the expertise can do it

better then it should be left to them to

handle it This helps companies focus o

doing their core business excellently

In Africa we started off with Kenya and

then moved to Uganda which is now

our African base from which we shall

extend to other countries in the region

We currently have 20 locations with

our kiosks in Kampala and about 100

retailers with our mobile Point of Servi

terminals

collecting payments is

not the core business of

utility companies or teleco

for example if someone

with the expertise can do

better then it should be le

to them to handle it This

helps companies focus ondoing their core business

excellently

ldquo

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1124

executive discussio

You pym wok s h s of hs

ind in East Afica Is it eliale

Service providers have realized that they

can sell better and sell more through our

Kiosks our Mobile Point of Sale units and

the Web based Interface while customers

beneit from the convenience ubiquityof payment locations and speed of

transactions

Our kiosks are placed in public places like

retail outlets cinemas and other high

trafic areas where you select the service

you want to pay for ndashairtime TV internet

select the vendor enter your subscriber

number and once your cash is veriied

instantly your account is credited In

addition you get a receipt with an ID of the

terminal the date the time the operator

and the amount of money you paid Within

a few seconds the transaction is complete

compared to 10-15 minutes queuing at a

service providerrsquos ofice

We have heard some interesting stories for

example at one of the kiosks in Nalyaa we

had people asking for permission to take

their pictures beside the kiosks

Other people have been fearful of failing to

use the terminals but usually once they try

it they realize how easy and convenient

it is and they go and tell their colleagues

about it I have often sat and observed that

lsquowow-it-works momentrsquo when a person

comes to the kiosk for the irst time to

buy airtime for example and they receive

a conirmation instantly on their mobile

phone- the smile on their faces is amazing

(Our wow moment came when we tried to

buy airtime and instantly the logo of the

service provider changed)

With the webbased interface you simply

log in and pay for services using your

virtual wallet This is especially useful for

customers who do not have the time to

leave their ofices to clear bills buy airtime

and other time consuming tasks

The mobile Point of Service has proved

useful in rural areas small trading

centres (we have them in places as far as

Ntungamo Kalangala and Mbarara) where

where the internet is not very accessible

The PoS is a handheld device managed by

an individual who will help the customer

go through the entire payment process

How diffeent is you sevice fom

moile money offeed y vaious

telecos

Mobile money is strictly for transferring

money via a mobile phone thatrsquos the only

way it works and it is vendor dependent

Payway works on three platforms the

self-service kiosk the mobile PoS and

the web interface so issues of downtime

and delayed payments are non-existent

For example ever since we started our

operations in Uganda in May 2010 our

system has been down only once-for about

6 hours We are vendor neutral and weaccept payment for all services We also

have an accountability system where users

are given detailed receipts that can always

be referred to if they encounter a problem

with the service

Once we get fully integrated with the banks

users will also be able to transfer money

from the bank to their virtual wallet and

then pay for the services they need You

will also be able to transfer money from

one virtual wallet to another

Is you system fool poof Every

transaction you perform on our network

is visible to us For example we have a

machine at Tirupati and someone called to

say he put in his 50000= and the screen

went back to the home screen before

activating his orange internet However the

machine cannot accept any money before

a subscriber number is input- itrsquos a step by

step process because the money has to be

tied to unique numberAnother user said he inserted a 2000 note

and claimed that he did not get his airtime

We sent in our customer care rep who

opened the machine and upon examining

the cassette did not see any 2000 note

The machine organizes the money in

all the different denominations We are

thoroughly transparent accurate and all

the transactions can be seen in real time

Our only job as Payway is to facilitate

payments not to sell services so if a

customer indeed does not get the servic

they paid for ndashairtime in this case the

problem is usually with the service

provider who may be experiencingtechnical problems which has been the

case with one teleco this month

We have thoroughly tested all the secur

loopholes both human and non-human

ensure that our service is safe to use

Furthermore all our staff have undergo

both technical and customer friendly

training to deal with any customer quer

We even have a toll free line which is

available 24 hours everyday- all you hav

to do is quote your receipt number andyour problem

Can I use dollas in the ios How

aout othe cuencies O countefe

notes

There is a dollar function though right n

it is not in use The machine knows the

dollar ratendashit is programmed in the syst

however we have deactivated it for now

because all service providers would hav

provide different dollar rates which wou

signiicantly complicate the payment

process for the user However for a serv

provider like Multichoice the machine h

been customized to accept dollars at the

Multichoice exchange rate since paymen

have to be made in dollars The machine

is programmed to work with the curren

of the country In Kenya it will only acce

Kenyan Shillings in Uganda it only acce

Ugandan Shillings If you put in anything

else a paper or card or counterfeits it w

eject it

Who egulates you sevice if I have a

complaint against you

Whoever the regulator might be we are

not yet certain however in the event of

arbitration all transactions will leave

either a digital or paper trail so justice w

always be done The regulator can acces

our database and do all the veriication

832019 The New Face of Innovation

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12

E N T E R P R I S E T E C H N O L O G Y

I S S U

E 8 | 2 0 1 2

necessary

How do you guaantee the secuity of

money inside these ioss Can thieves

cay it away

(Joshua laughs contemplating an answer)

Yes they can be picked and taken away

however these particular ones are

designed to be indoors and monitored by

security There are outdoor

units which are more robust

and near impossible to move-

but they are currently not

available in Uganda

Which type of vendos

have found Payway most

attactive

Currently our client list

includes Uganda Telecom

MTN Orange Airtel DSTv and

Star TimesTV Warid Telecom

and Datanet We are in talks

with banks to integrate our

service with them so that very

soon customers will be able to

deposit money on their bank

accounts via Payway

How o i po by hg

one of these ioss on my

pemises What is the

pocess of getting a ios

on my pemises

Businesses can beneit

by earning commission

on sales made using the

kiosks However we do not

necessarily give kiosks to

every business we have to

irst assess the trafic on the premises

and determine whether it makes business

sense for us to have a kiosk or a mobilePoS If you want to become an agentdealer

you simply ill in an application form

we will come to the site and assess the

suitability

Cuently theersquos TV Intenet and

Aitime what othe sevices might

we e ale to access with the Payway

system

We are system programmers we wake up

everyday thinking about how we can make

Payway more useful to customers Herersquos

a great example We had a client come in

and request to have airtime of 50000 UGX

given to each of his 120 employees These

employees were all on different networksand the process had to be done manually

and accurately otherwise any mistake

in the numbers would be a loss on our

part After that horrendous experience I

gathered our team of programmers and we

developed a system for batch processing

With that system all we had to do was copy

and paste the numbers and the system

would automatically give them the airtime

We try to anticipate customer needs and

then program the system to satisfy that

need When a client walks up to us and

asks whether our system can perform a

certain task we say ldquoYesrdquo and then we

igure out how to make it a reality

Soon you will be able to pay for grocery

shopping at Uchumi Nakumatt fuel

school fees- for example St Lawrence

University now accepts fees payment

through the Payway network We also p

to enable online payments and integratinternational vendors like Paypal for

example

If I have a sevice that I want

customes to uy though Payw

how do I get onto you netwo

The most important requiremen

is to have an Application

Programming Interface (API)

which simply enables software

applications to talk to each other

in terms of how certain tasks

should be performed without th

user being aware of the backdoo

communication So the API woul

help your service talk to our syst

If it makes business sense we wo

be happy to integrate your servic

into our system we beneit from

commission off your sales

How else can these teminals

used

Therersquos commercial targeted

advertising on the kiosks

Our terminals have screens

which users can see and th

machines can be programm

to show advertising based

what users have paid for If

example a user pays for Wa

airtime the system will the

show a PakaSurf advert If the user pays

Airtel it may show something about Kik

Too Good

What do you do apat fom

pogamming

Programming takes a toll on you When

Irsquom not at work I spend time at home

with family looking after my three youn

children- two girls and one boy and my

older child- my wife Itrsquos refreshing

ldquoWhen a client walks up to us and asks

whether our system can perform a certain

task we say lsquoYesrsquo and then we igure out how

to make it a realityrdquo

executive discussion

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1324

enterprise innovatio

Companies tend to

want to play it safe-

hiring cookie cutter

employees who lsquoit in

with our corporate

culturersquo While this

plays out well for maintaining a brand

image it does zilch for keeping the

wheel of innovation spinning

Wersquove seen the dramatic climb

of companies that birthed an

innovation-a change in the way things

are done a new product or service

that offers new value but then over

time wersquove seen those same companies

slowly fade eventually becoming

irrelevant to the audiences that once

heralded their arrival We know that

those companies have eventually been

swallowed up in mergers bankruptcy

low value deals or mass exodus of

employees

What do companies need to do to

keep innovation alive and survive the

onslaught of ierce competition

1Hire dissenting opinion

Logic says this is professional

suicide but on the lipside hiring

different types of people provides

different solutions for old problems

Maintain a set of values that you hold

dear in your company-integrity loyalty

commitment hardwork but dissentingopinion should have its ield day as

long as it can be justiied with facts and

igures

2Turn the apple cart

Innovators are people who

question everything-can it be done

more eficiently more creatively

totally differently Often we have

preconceived ideas about how things

should be done when there is no real

logic and it all boils down to personal

preference Innovators however are

people who upset the cart and discover

that consumers have actually been

looking for something new

3Keep your ear to the ground

Some managers are too engrossed

in daily operations that they do not see

the signs of the times-trends that are

going to affect their businesses Social

media for example has long been on

the scene and while a few companies

took note and started harnessing its

marketing power others continued

with expensive traditional marketing to

their detriment

4Be the customer

Customers needs are constantly

growing and luctuating and although

they cannot all be satisiied there areneeds that are constantly echoed

Companies need to think like the

customer not like the service provider

in order to be able to innovate a new

way of providing an old service

Applersquos Steve Jobs was a stickler for

this-all the technologies iPod iPhone

iPad he invented addressed his own

pet peeves If something irks you- it

probably irks most people too-solve it

5Invite the rank and file to theroundtable

Companies live with a common falsity

that managers have all the best ideas

however it is usually unheard break

away factions in the lowest rungs that

often end up building rival companies

with great innovations Clever

companies invite everyone to suggest

an idea for improvement

How to keep innovation alive in your company and re-invent your brand

STAYING AHEAD OF THE COMPETITIONJoyce kyeyune Tonda

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1424

E N T E R P R I S E T E C H N O L O G Y

N O V E

M B E R D E C E M B E R 2 0 0 9

14

STEVEJOBSAn enigma alive an icon dead what did that odd lsquoirsquo nomenclature really mean

On October 5th the man who had been the fulcrum of Applersquos revolutionary products- the iMac Bhe iPod the iPhone and the iPad succumbed to pancreatic cancer Tributes lowed far and wide

Barack Obama to David Cameron to rivals like Microsoftrsquos Bill Gates Samsungrsquos GS Choi with wApple was embroiled in a patents battle to media maestro Rupert Murdorch From China 35 miributes were sent in and Jobrsquos death became one of the most talked about events in recent hi

with 10000 tweets per second

1955-2011

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1524

tribu

He was known as the egomaniac of

Silicon Valley and was oficially

acknowledged as one of Americarsquos

toughest bosses in 1993

Several theories have been suggested for

the unique lsquoirsquo naming trend that Apple

adapted One theory suggests that this

unconventional naming policy was copied

from Intel around the time Intel wanted to

brand their versions in the 80s The lsquoirsquo stood

for Intel and was placed before a numerical

representation of a version eg i8768

instead of just 8768

Another theory suggests it stands for

lsquointernetrsquo since many of the Apple products

provide access to the web

Then there are the more romantic theories

suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo

device you can call your own

In 1998 at the lsquoApple Back on Trackrsquo when

Steve Jobs introduced the iMac computer

to the world amd he displayed a slide that

supported the romanticists the lsquoirsquo stood for

internet individual instruct inform and

inspire because it did all of those things for

the individual

Was he an innovator who believed what

worked for him what solved his problems

would probably do the same for everyone

else Your son might walk with an iPod

everywhere he goes your daughter might

be glued to her Mac computer and your

spouse might be begging you to get them

the latest iPhone You might use iTunes

software to arrange your Michael Jackson

collection and your toddler might love that

Pixar-animated movieToy Story or A Bugrsquos

Life Whatever Apple product has made itsway into your life Steve Jobs is responsible

for its innovative features sleek design an

marketability

Perhaps Jobs was a highly individualistic

person who believed in the philosophy

of self After all when he resumed as

Applersquos CEO in 1997 he got rid of all their

philanthropic programs claiming that the

should wait to make proit then think abo

giving it away to charity

Was he a narcissist Does the lsquoirsquo in those

brand names actually stand for Steve Jobs

himself

Regardless of his motivation and shades

of egomania Jobs justiiably brought

technology home- by taking the complex

out of it and making it simple beautiful an

useful- all the those characteristics we va

in our lives

Melissa Kyeyunemelissakyeyuneyahoocom

1969 Introduced tocomputers byWozniak Stephen

1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet

1976Launches AppleComputer withWozniak

1980LaunchesmassivelysuccessfulApple II and thecompany goespublic

1980Steve Jobs worth$200 million atage 25

1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup

1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million

1988Releases NeXTCube PC but salesflounder

1991

Married in BuddhistCeremony

1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn

1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily

2001Job once again stunsthe world with the

digital music deviceiPod

2003Jobsdiagnosedwithpancreaticcancer

2007iPhonewows theindustry as theultimate digitalconvergencedebice

2010iPad unveiled withimmense success

2011Jobs resigns asApple CEO anddies a fewmonths later

2011Jobs valuedat $83 bn

1998The stunning whitedesign iMac isintroduced and putsApple back onthe map

TIMELINE OF INNOVATION

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1624

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

THE NEW FACE OF

INNOVATION

APPLICAT

GALORE

EAST AFR

THE TOP 2

gt Financial

gt Social servi

gt Whistleblowgt Games

gt Governmen

gt Sports

gt Health

gt Entertainme

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1724

innovation top 2

What is a ille app

Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for

innovators to constantly come up with new ideas that are not only practical but also new and

exciting to the market

Usaility How easily adaptable would people be to this new app No matter how great and

useful your app is if it is very complicated for the end user it will not succeed especially in a

commercial setting

Commecial aspect Can you actually make money from this app Unless you are in the char

business you need to develop an application that you can actually make money from If it is

one that allows per user subscription so much the better It is more astute to make smaller

revenues over a long period of time than try and make huge proits in one kill

Successfully commecializing the app Make it free the irst time you launch it This remov

the hurdles for irst time users Manage it by providing user names for anyone interested in

gaining access Once you have a large number of users then you can levy a users fee once

people are addicted When the users numbers grow constantly then revenue can also be

gained through advertising Advertisers are very interested in wide user networks for massiv

coverage of their products

My ille app

The online reservation system

bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service

you needbull Works for users who need to book on short notice

bull Administrative costs are lowered for any business that uses an online reservation system

bull Provides the owners of the service a wider network coverage

bull It often provides you the best bargains for say hotels tickets holidays travel

PERSPECTIVE ON THE lsquoKILLER APPrsquo

Veronica Ssempebwa is the General

Manager for SW Global an African

founded application services provider

with operations in 10 countries across the

world Veronica Ssempebwa has 10 years

experience working in inancial services

and ICT sectors She holds a Masters

Degree in International Business from the

University of Wolverhampton England

SW Global is one of the irst globally

competitive technology companies to

emerge from West Africa and penetrate

the global information technology (IT)

marketThe SW Global model is a uniqueadaptation of the now well-known ASP

model

The company is successfully implementing

a new paradigm that is based upon

world-class cutting-edge applications

development and delivery Its software

as service business focuses oninancial

Intermediation Consumer Aggregation

and Application Service Provision

rECOMMENDEDrEADING

Downloadeoo fom

httpwwwafiappscompostafican-apps-in-a-

gloal-maetplace

Veonica Ssempewa

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1824

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

8

Mafuta GO Keeps you up to date with fuel prices in stations near you

around the city helping you save on fuel costs (Uganda)

Website httpmafutagoappspotcom

innovation top 20

Niohapa This app enables you to earn

loyalty points for visiting different location

in Nairobi thus providing businesses an

opportunity to reward their most loyal

customers Nikohapa translates to ldquoI am

hererdquo (Kenya)Website wwwnikohapacom

e-Soo Gives farmers consumers

and traders accurate market text

messages on commodities and prices

It is currently used in 50 markets with

plans for increased usage (Rwanda )Website httpwwwesokogovrw

MedAfica Users subscribe to a number

of health services including symptom

checkers irst-aid information doctor amp

hospital directories (Kenya)

Website wwwshimbamobilecom

GetH2O Mtaani If you love strate

you will enjoy this game which invo

survival in an African ghetto where

have to battle gangs ind clean wa

money and prosper (Kenya)

Website wwwgeth20gamecom

1

2

3 4

5

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1924

iCow Gives diary farmers information

on keeping their cows healthy from

diseases improving milk production

care during gestation and the nearest

vet (Kenya)

Website wwwicowcoke

Matatu Fastest

downloaded application

in Uganda- it is an

electronic rendition of

the card game popularly

played in Uganda

where an individual

has to inish playing all

their cards before their

opponent There are

plans to introduce Matatu

tournaments (Uganda)

Website wwwmarket

androidcom

ZWod Fun educational tool that teaches

children how to spell as they destroy

zombies

Website httpwwwfacebookcomZword

Shoppes Delight Helps consumers compare

prices across various retailers and ind and receive

bargain alerts (Kenya)

Website wwwmarketandroidcom

Loopa In Luganda the word lsquolooparsquomeans

lsquoto report to the authoritiesrsquo Loopa is an eco

visualizing tool that enables the community to

report water pollution in their area (Uganda)

Website httpwedcomugandacomloopa

innovation top 2

6

7

8

9 10

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2024

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

20

Msema kweli (Msema Kweli which means

lsquoTruth tellerrsquo) enables citizens to hold area MPs

accountable for development in their constituencies

by providing information on the use of donor funds

government funds World Bank and the work of local NGOs (Kenya)

Websitehttpmsemakweliihubcokepages

homephp

innovation top 20

kasha Securely save

backup all your important

text messages for life Texts

of mobile transactions

evidence dates and other

details (Kenya)Website wwwkashamobi

Eat Out This comprehensive guide wil

give you prices of your favourite restaur

from fast food to ine dining based on

location type of event and even type of

cuisine anywhere in Nairobi Info about

restaurant includes wi-i access wine lis

maps and reviews (Kenya)

Website wwweatoutcoke

kivuo Enjoy online

shopping in Tanzania with

various payment methods

including mpesa airtel

money bank paypal or Visa

credit card (Tanzania)

Website wwwkivukocom

Map the cap This app provides

visualizations of latrines that need emptying

thus saving cesspool emptiers many rounds

in one area It will also identify hotspots

where sewage is being dumped and needs to

be removed (Uganda)

Website httpmapthecrapfreezokanet

11

1213

14

15

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2124

innovation top 2

bighte Monday Job seekers in

Kenya Uganda and Tanzania can use

it to receive alerts on job types they

have speciied as well as apply for the

jobs directly within the appWebsite wwwbrightermonday com

Hewa If yoursquore a fan of

Kenyan music Hewa is

a one stop shop where

you can access all Kenyan

local music buy using

airtime on your phone

or simply listen without

downloading (Kenya)

Website wwwhewacoke

Chei Use it to ind car

buyers and car sellers

-4WDrsquos pikipikis matatus

buses trucks throughout

East Africa and communic

by SMS or email (Kenya)

Website wwwchekicoke

MDGMaps Generate

printable maps that

show performance in

each of the Millinneiu

Development Goals i

different locations in

world (Uganda)

Website mdgmaps

appspotcom

Umuhuza Hi-Tech oes

An SMS-based real estate

application that allows customers

to search for houses apartments

and land for rent or for sale with a

simple text message (Rwanda)

Website httpwwwfacebook

compagesUmuhuza-Hi-Tech-

Brokers-Ltd

16

17

18

19

20

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2224

j u m p s t a

r t i n g

t e c h n o l o g y

E a s t A f r i

c a

R e g i o n

a l

Y o u n g P r o f

e s s i o n

a l s

T e c h n o

l o g y S y m p

o s i u m

Kampala UgandaApril 20th-21st 2012

HOSTED BY ENTERPRISE TECHNOLOGY

Tel +256-701 769 606Email potoaictcreativescom

wwwictcreativescom

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2324

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2424

COMING SOON TO A SCREEN NEAR YOU

WWWICTCREATIVESCOM

Page 6: The New Face of Innovation

832019 The New Face of Innovation

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Hacathon

Like a marath

where runner

compete a

hackathonbrings togeth

developers

to create an

application in

limited perio

of time which

may be 48 ho

days or week

Linux platform

developers

refer to this a

Codefest

innovation east africa

ZUBEDI THE CTO

ldquoHe that will

not apply newremedies mustexpect new evils

for time is thegreatest innovato

Francis Bacon

English Philosopher

Quoted

6

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

Andoid An operating system for

mobile phones which has become

the defacto platform for developers

It is managed by the Open Handset

Alliance a consortium of 85

companies led by Google From

a market share of 2 in 2009

the Android smartphones now

hold a 52 global selling average

according to global researcher

Gartner

API An abbreviation of Application

Programming Interface this a set

of tools and protocols that enables

developers to create software

applications

kille App A highly

innovative app that

decimates lsquokillsrsquo the

competition literally

Pemissions Before

a user downloads an

application it will

usually display all critical

services and data it will

need The user can then

decide whether they are

comfortable with the app

accessing their data or

device resources This

has been popularized in

Facebook apps

Absalom I foundthis really niceapp that helps yound a wife so Idownloaded it

Then why are you crying

I gave mypersonal

details andphysical

features

Then

I selected Brenda fthe list but now onscreen I see they h

given me a MsTrojanSMSexe

Explore opportunities to pilot

technology demonstration

projects to show local

businesses how to jump-

start scientiic processes or

technological capabilities

needed at the local level

Fund the creation of a

centre for computer science

research development

and training to develop the

capabilities needed to aid

and support inudstry

Analyze the institutional

landscape in terms of

knowledge partnerships

with collaborators (across all

key science and technology

sectors nationally or

internationally) to ascertain

opportunities to forge

optimize and sustain

knowledge parternships

in critical science and

technology areas

Sukhdeep Brar Sara E Farley

Caroline S Wagner Robert

Hawkins The World Bank

(2012)

EXCErPT Science Technology and Innovation in Uganda

Recommendations for Policy and Action

LExICON

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 724

INNOVATION NUMBERS EAST AFRICA

14 Average age of East African students

trained by the Kenyan branch of US based app

development firm Ruby Nuby

27Percentage of total apps which focused on mobile

payments and commerce submitted for the

Pivot25 competition held in July 2011

2007Year that the globally renowned mobile banking

innovation MPESA was launched in Kenya

35000Euros received as payment by a Ugandan

developer for his innovative application

1900000Funding secured in 2011 in US$ by Ushahidi

Crowdsourcing platform based in Kenya

innovation east afri

DEVELOPER PLATFORMS IN EAST AFRICA

Before A massive cumbersome immovable single purpose contraption After A light-

weight mobile gadget capable of multiple functions from finding places to a persona

jukebox all the way to vir tual shopping

Mobile World

Conference

2012 Visit App

Planet lsquothe

wordrsquos largest

gathering of app

developersrsquo

SAVE THE DATE FOR APP DEVELOPERS27th Feb -1st Mar lsquo12

Pivot East

Call for entries

to mobile

applications

competition now

in its second

year

Intel AppUpSM

developer

challenge Web

Apps Edition

World Summ

Awards Winn

Conferenc

and Gala Ca

Egypt

Jan 2012 Jan 30th 2012

Google Technology Use Goups

(GTUGs)

User groups for people who are

interested in Googlersquos developer

technology----

Hive Cola

An open collaborative community for

young tech entrepreneurs to develop

apps and showcase them to the public

----

mla East Afica

The consortium facilitates demand-

driven innovation to ensure that

breakthrough low-cost high-value

mobile solutions can be developed into

sustainable businesses

----

Tandaa kenya

A brand of the Kenya ICT Board it exists

to support the development of localdigital content in Kenya and provide

seed money for techpreneurs

----

iHu

Nairobirsquos innovation hub for

technologists investors tech companies

and hackers in the area

---

Note In Rwanda various youth projects

focusing on the development of ICT are

regularly funded to develop innovations

---

Noia Developes East Afica

A platform that discusses everything

relating to apps development as well as

resources for developers---

MoileMondaytrade (MoMo) is an open

community platform of mobile industry

visionaries developers and inluential

individuals who manage local chapters

in over 100 cities worldwide There are

chapters in Kenya Uganda and Tanzania

meeting on Mondays

Feb 2012

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 824

insight

8

E N T E R P R I S E T E C H N O L O G Y

I S S U E 8 | 2 0 1 2

Move ove inc the ooiersquos tun has come

The enthusiasm with which those 20 somethings justiied their innovations was eno

to get the greatest cynic interested in iguring out just how much money was going to

made from these unconventionally named apps

Therersquove been many such get togethers where developers are given a platform to conv

lesser mortals about the magic of their innovations but the last quarter of 2011 has bespecially signiicant as some of these apps actually got round to churning out some disposa

income or global recognition

What is especially striking is that the rookie developers are young fresh from school and

of solutions to save the world While companies are tied up in the quagmire of keeping th

competitors down and making supernormal fortunes the lsquosocialistsrsquo are not yet purely dr

by monetary compensation-recognition will do And so they create and tweak reining

expanding features and as long as they have a couple of hundred downloads these rookies

happy

This issue is dedicated to innovation because here at ET we believe that this will herald

an era of entrepreneurship in East Africa as more and more young people discover that t

have within them the potential to create their own employment by harnessing technolo

Ultimately innovations will change the way companies do business making them more relev

and therefore increasing their proit potential

Technology can solve unemployment problems address service delivery enable g

governance and enhance global knowledge sharing While these social niceties may

necessarily be everybodyrsquos cup of tea they do result in improved quality of life

The rookies have a lot to teach corporations - in lieu of donating blankets and sweep

sprawling slums-they can actually engage in Corporate Social Responsibility that has a las

transformative effect- innovating apps that can improve life in the long term

The top 50 are essentially those apps that we believe will have the greatest reach mainstre

appeal and of course an element of lsquonewnessrsquo where they deliver value faster easier and m

eficiently

And on that note Enterprise Technology is going to be bringing you an innovation of

own-a technology TV drama spiced up with exciting information over the top interviews

personalities who will have you tuned in and glued boosting your interest in technology an

marvels

Herersquos to greater innovation in 2012

JOYCE KYEYUNE TONDA

MANAGING EDITOR

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 924

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832019 The New Face of Innovation

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JOSHUA MUSASIZIHead of Operations African Vending Systems-Payway

E N T E R P R I S E T E C H N O L O G Y

I S S U E 8 | 2 0 1 2

10

executive discussion

Joshua Musasizi is surprised

and pleasantly delighted that

we are 10 minutes early for our

interview ldquoFor me business mo

at the speed of light I often ass

character by the ability to keep

timerdquo

Y ou wee estalished in 2009 in

Afica Whatrsquos the stoy

Well the founders are from

Russia and thatrsquos where the story begins

Previously in Russia all payments were

made using scratch cards from paying

for TV to electricity and water Every

time you wanted to top up you had to

buy a card get a pin number and reload

We often ind it tedious to queue and

pay bills or visit the bank because they

are open during working hours and yet

paradoxically we are supposed to be at

work during working hours To address

the problems of queues ineficient

tellers wasted time online purchases

and all the other inconveniences of

traditional payment methods the founders

established African Vending Systems as

an easy electronic payment system aware

that the challenges faced in Russia were

very similar to the ones Africans faced

Under the brand Payway this electronic

payment system was designed to service

multiple vendors because a user would

be able to pay bills bank pay for TV

airtime and any range of services that can

be bought from different companies and

service providers

All payments are done electronically

It makes sense because collecting

payments is not the core business of

utility companies or telecos for exampl

if someone with the expertise can do it

better then it should be left to them to

handle it This helps companies focus o

doing their core business excellently

In Africa we started off with Kenya and

then moved to Uganda which is now

our African base from which we shall

extend to other countries in the region

We currently have 20 locations with

our kiosks in Kampala and about 100

retailers with our mobile Point of Servi

terminals

collecting payments is

not the core business of

utility companies or teleco

for example if someone

with the expertise can do

better then it should be le

to them to handle it This

helps companies focus ondoing their core business

excellently

ldquo

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1124

executive discussio

You pym wok s h s of hs

ind in East Afica Is it eliale

Service providers have realized that they

can sell better and sell more through our

Kiosks our Mobile Point of Sale units and

the Web based Interface while customers

beneit from the convenience ubiquityof payment locations and speed of

transactions

Our kiosks are placed in public places like

retail outlets cinemas and other high

trafic areas where you select the service

you want to pay for ndashairtime TV internet

select the vendor enter your subscriber

number and once your cash is veriied

instantly your account is credited In

addition you get a receipt with an ID of the

terminal the date the time the operator

and the amount of money you paid Within

a few seconds the transaction is complete

compared to 10-15 minutes queuing at a

service providerrsquos ofice

We have heard some interesting stories for

example at one of the kiosks in Nalyaa we

had people asking for permission to take

their pictures beside the kiosks

Other people have been fearful of failing to

use the terminals but usually once they try

it they realize how easy and convenient

it is and they go and tell their colleagues

about it I have often sat and observed that

lsquowow-it-works momentrsquo when a person

comes to the kiosk for the irst time to

buy airtime for example and they receive

a conirmation instantly on their mobile

phone- the smile on their faces is amazing

(Our wow moment came when we tried to

buy airtime and instantly the logo of the

service provider changed)

With the webbased interface you simply

log in and pay for services using your

virtual wallet This is especially useful for

customers who do not have the time to

leave their ofices to clear bills buy airtime

and other time consuming tasks

The mobile Point of Service has proved

useful in rural areas small trading

centres (we have them in places as far as

Ntungamo Kalangala and Mbarara) where

where the internet is not very accessible

The PoS is a handheld device managed by

an individual who will help the customer

go through the entire payment process

How diffeent is you sevice fom

moile money offeed y vaious

telecos

Mobile money is strictly for transferring

money via a mobile phone thatrsquos the only

way it works and it is vendor dependent

Payway works on three platforms the

self-service kiosk the mobile PoS and

the web interface so issues of downtime

and delayed payments are non-existent

For example ever since we started our

operations in Uganda in May 2010 our

system has been down only once-for about

6 hours We are vendor neutral and weaccept payment for all services We also

have an accountability system where users

are given detailed receipts that can always

be referred to if they encounter a problem

with the service

Once we get fully integrated with the banks

users will also be able to transfer money

from the bank to their virtual wallet and

then pay for the services they need You

will also be able to transfer money from

one virtual wallet to another

Is you system fool poof Every

transaction you perform on our network

is visible to us For example we have a

machine at Tirupati and someone called to

say he put in his 50000= and the screen

went back to the home screen before

activating his orange internet However the

machine cannot accept any money before

a subscriber number is input- itrsquos a step by

step process because the money has to be

tied to unique numberAnother user said he inserted a 2000 note

and claimed that he did not get his airtime

We sent in our customer care rep who

opened the machine and upon examining

the cassette did not see any 2000 note

The machine organizes the money in

all the different denominations We are

thoroughly transparent accurate and all

the transactions can be seen in real time

Our only job as Payway is to facilitate

payments not to sell services so if a

customer indeed does not get the servic

they paid for ndashairtime in this case the

problem is usually with the service

provider who may be experiencingtechnical problems which has been the

case with one teleco this month

We have thoroughly tested all the secur

loopholes both human and non-human

ensure that our service is safe to use

Furthermore all our staff have undergo

both technical and customer friendly

training to deal with any customer quer

We even have a toll free line which is

available 24 hours everyday- all you hav

to do is quote your receipt number andyour problem

Can I use dollas in the ios How

aout othe cuencies O countefe

notes

There is a dollar function though right n

it is not in use The machine knows the

dollar ratendashit is programmed in the syst

however we have deactivated it for now

because all service providers would hav

provide different dollar rates which wou

signiicantly complicate the payment

process for the user However for a serv

provider like Multichoice the machine h

been customized to accept dollars at the

Multichoice exchange rate since paymen

have to be made in dollars The machine

is programmed to work with the curren

of the country In Kenya it will only acce

Kenyan Shillings in Uganda it only acce

Ugandan Shillings If you put in anything

else a paper or card or counterfeits it w

eject it

Who egulates you sevice if I have a

complaint against you

Whoever the regulator might be we are

not yet certain however in the event of

arbitration all transactions will leave

either a digital or paper trail so justice w

always be done The regulator can acces

our database and do all the veriication

832019 The New Face of Innovation

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12

E N T E R P R I S E T E C H N O L O G Y

I S S U

E 8 | 2 0 1 2

necessary

How do you guaantee the secuity of

money inside these ioss Can thieves

cay it away

(Joshua laughs contemplating an answer)

Yes they can be picked and taken away

however these particular ones are

designed to be indoors and monitored by

security There are outdoor

units which are more robust

and near impossible to move-

but they are currently not

available in Uganda

Which type of vendos

have found Payway most

attactive

Currently our client list

includes Uganda Telecom

MTN Orange Airtel DSTv and

Star TimesTV Warid Telecom

and Datanet We are in talks

with banks to integrate our

service with them so that very

soon customers will be able to

deposit money on their bank

accounts via Payway

How o i po by hg

one of these ioss on my

pemises What is the

pocess of getting a ios

on my pemises

Businesses can beneit

by earning commission

on sales made using the

kiosks However we do not

necessarily give kiosks to

every business we have to

irst assess the trafic on the premises

and determine whether it makes business

sense for us to have a kiosk or a mobilePoS If you want to become an agentdealer

you simply ill in an application form

we will come to the site and assess the

suitability

Cuently theersquos TV Intenet and

Aitime what othe sevices might

we e ale to access with the Payway

system

We are system programmers we wake up

everyday thinking about how we can make

Payway more useful to customers Herersquos

a great example We had a client come in

and request to have airtime of 50000 UGX

given to each of his 120 employees These

employees were all on different networksand the process had to be done manually

and accurately otherwise any mistake

in the numbers would be a loss on our

part After that horrendous experience I

gathered our team of programmers and we

developed a system for batch processing

With that system all we had to do was copy

and paste the numbers and the system

would automatically give them the airtime

We try to anticipate customer needs and

then program the system to satisfy that

need When a client walks up to us and

asks whether our system can perform a

certain task we say ldquoYesrdquo and then we

igure out how to make it a reality

Soon you will be able to pay for grocery

shopping at Uchumi Nakumatt fuel

school fees- for example St Lawrence

University now accepts fees payment

through the Payway network We also p

to enable online payments and integratinternational vendors like Paypal for

example

If I have a sevice that I want

customes to uy though Payw

how do I get onto you netwo

The most important requiremen

is to have an Application

Programming Interface (API)

which simply enables software

applications to talk to each other

in terms of how certain tasks

should be performed without th

user being aware of the backdoo

communication So the API woul

help your service talk to our syst

If it makes business sense we wo

be happy to integrate your servic

into our system we beneit from

commission off your sales

How else can these teminals

used

Therersquos commercial targeted

advertising on the kiosks

Our terminals have screens

which users can see and th

machines can be programm

to show advertising based

what users have paid for If

example a user pays for Wa

airtime the system will the

show a PakaSurf advert If the user pays

Airtel it may show something about Kik

Too Good

What do you do apat fom

pogamming

Programming takes a toll on you When

Irsquom not at work I spend time at home

with family looking after my three youn

children- two girls and one boy and my

older child- my wife Itrsquos refreshing

ldquoWhen a client walks up to us and asks

whether our system can perform a certain

task we say lsquoYesrsquo and then we igure out how

to make it a realityrdquo

executive discussion

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1324

enterprise innovatio

Companies tend to

want to play it safe-

hiring cookie cutter

employees who lsquoit in

with our corporate

culturersquo While this

plays out well for maintaining a brand

image it does zilch for keeping the

wheel of innovation spinning

Wersquove seen the dramatic climb

of companies that birthed an

innovation-a change in the way things

are done a new product or service

that offers new value but then over

time wersquove seen those same companies

slowly fade eventually becoming

irrelevant to the audiences that once

heralded their arrival We know that

those companies have eventually been

swallowed up in mergers bankruptcy

low value deals or mass exodus of

employees

What do companies need to do to

keep innovation alive and survive the

onslaught of ierce competition

1Hire dissenting opinion

Logic says this is professional

suicide but on the lipside hiring

different types of people provides

different solutions for old problems

Maintain a set of values that you hold

dear in your company-integrity loyalty

commitment hardwork but dissentingopinion should have its ield day as

long as it can be justiied with facts and

igures

2Turn the apple cart

Innovators are people who

question everything-can it be done

more eficiently more creatively

totally differently Often we have

preconceived ideas about how things

should be done when there is no real

logic and it all boils down to personal

preference Innovators however are

people who upset the cart and discover

that consumers have actually been

looking for something new

3Keep your ear to the ground

Some managers are too engrossed

in daily operations that they do not see

the signs of the times-trends that are

going to affect their businesses Social

media for example has long been on

the scene and while a few companies

took note and started harnessing its

marketing power others continued

with expensive traditional marketing to

their detriment

4Be the customer

Customers needs are constantly

growing and luctuating and although

they cannot all be satisiied there areneeds that are constantly echoed

Companies need to think like the

customer not like the service provider

in order to be able to innovate a new

way of providing an old service

Applersquos Steve Jobs was a stickler for

this-all the technologies iPod iPhone

iPad he invented addressed his own

pet peeves If something irks you- it

probably irks most people too-solve it

5Invite the rank and file to theroundtable

Companies live with a common falsity

that managers have all the best ideas

however it is usually unheard break

away factions in the lowest rungs that

often end up building rival companies

with great innovations Clever

companies invite everyone to suggest

an idea for improvement

How to keep innovation alive in your company and re-invent your brand

STAYING AHEAD OF THE COMPETITIONJoyce kyeyune Tonda

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E N T E R P R I S E T E C H N O L O G Y

N O V E

M B E R D E C E M B E R 2 0 0 9

14

STEVEJOBSAn enigma alive an icon dead what did that odd lsquoirsquo nomenclature really mean

On October 5th the man who had been the fulcrum of Applersquos revolutionary products- the iMac Bhe iPod the iPhone and the iPad succumbed to pancreatic cancer Tributes lowed far and wide

Barack Obama to David Cameron to rivals like Microsoftrsquos Bill Gates Samsungrsquos GS Choi with wApple was embroiled in a patents battle to media maestro Rupert Murdorch From China 35 miributes were sent in and Jobrsquos death became one of the most talked about events in recent hi

with 10000 tweets per second

1955-2011

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1524

tribu

He was known as the egomaniac of

Silicon Valley and was oficially

acknowledged as one of Americarsquos

toughest bosses in 1993

Several theories have been suggested for

the unique lsquoirsquo naming trend that Apple

adapted One theory suggests that this

unconventional naming policy was copied

from Intel around the time Intel wanted to

brand their versions in the 80s The lsquoirsquo stood

for Intel and was placed before a numerical

representation of a version eg i8768

instead of just 8768

Another theory suggests it stands for

lsquointernetrsquo since many of the Apple products

provide access to the web

Then there are the more romantic theories

suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo

device you can call your own

In 1998 at the lsquoApple Back on Trackrsquo when

Steve Jobs introduced the iMac computer

to the world amd he displayed a slide that

supported the romanticists the lsquoirsquo stood for

internet individual instruct inform and

inspire because it did all of those things for

the individual

Was he an innovator who believed what

worked for him what solved his problems

would probably do the same for everyone

else Your son might walk with an iPod

everywhere he goes your daughter might

be glued to her Mac computer and your

spouse might be begging you to get them

the latest iPhone You might use iTunes

software to arrange your Michael Jackson

collection and your toddler might love that

Pixar-animated movieToy Story or A Bugrsquos

Life Whatever Apple product has made itsway into your life Steve Jobs is responsible

for its innovative features sleek design an

marketability

Perhaps Jobs was a highly individualistic

person who believed in the philosophy

of self After all when he resumed as

Applersquos CEO in 1997 he got rid of all their

philanthropic programs claiming that the

should wait to make proit then think abo

giving it away to charity

Was he a narcissist Does the lsquoirsquo in those

brand names actually stand for Steve Jobs

himself

Regardless of his motivation and shades

of egomania Jobs justiiably brought

technology home- by taking the complex

out of it and making it simple beautiful an

useful- all the those characteristics we va

in our lives

Melissa Kyeyunemelissakyeyuneyahoocom

1969 Introduced tocomputers byWozniak Stephen

1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet

1976Launches AppleComputer withWozniak

1980LaunchesmassivelysuccessfulApple II and thecompany goespublic

1980Steve Jobs worth$200 million atage 25

1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup

1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million

1988Releases NeXTCube PC but salesflounder

1991

Married in BuddhistCeremony

1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn

1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily

2001Job once again stunsthe world with the

digital music deviceiPod

2003Jobsdiagnosedwithpancreaticcancer

2007iPhonewows theindustry as theultimate digitalconvergencedebice

2010iPad unveiled withimmense success

2011Jobs resigns asApple CEO anddies a fewmonths later

2011Jobs valuedat $83 bn

1998The stunning whitedesign iMac isintroduced and putsApple back onthe map

TIMELINE OF INNOVATION

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E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

THE NEW FACE OF

INNOVATION

APPLICAT

GALORE

EAST AFR

THE TOP 2

gt Financial

gt Social servi

gt Whistleblowgt Games

gt Governmen

gt Sports

gt Health

gt Entertainme

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

832019 The New Face of Innovation

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innovation top 2

What is a ille app

Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for

innovators to constantly come up with new ideas that are not only practical but also new and

exciting to the market

Usaility How easily adaptable would people be to this new app No matter how great and

useful your app is if it is very complicated for the end user it will not succeed especially in a

commercial setting

Commecial aspect Can you actually make money from this app Unless you are in the char

business you need to develop an application that you can actually make money from If it is

one that allows per user subscription so much the better It is more astute to make smaller

revenues over a long period of time than try and make huge proits in one kill

Successfully commecializing the app Make it free the irst time you launch it This remov

the hurdles for irst time users Manage it by providing user names for anyone interested in

gaining access Once you have a large number of users then you can levy a users fee once

people are addicted When the users numbers grow constantly then revenue can also be

gained through advertising Advertisers are very interested in wide user networks for massiv

coverage of their products

My ille app

The online reservation system

bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service

you needbull Works for users who need to book on short notice

bull Administrative costs are lowered for any business that uses an online reservation system

bull Provides the owners of the service a wider network coverage

bull It often provides you the best bargains for say hotels tickets holidays travel

PERSPECTIVE ON THE lsquoKILLER APPrsquo

Veronica Ssempebwa is the General

Manager for SW Global an African

founded application services provider

with operations in 10 countries across the

world Veronica Ssempebwa has 10 years

experience working in inancial services

and ICT sectors She holds a Masters

Degree in International Business from the

University of Wolverhampton England

SW Global is one of the irst globally

competitive technology companies to

emerge from West Africa and penetrate

the global information technology (IT)

marketThe SW Global model is a uniqueadaptation of the now well-known ASP

model

The company is successfully implementing

a new paradigm that is based upon

world-class cutting-edge applications

development and delivery Its software

as service business focuses oninancial

Intermediation Consumer Aggregation

and Application Service Provision

rECOMMENDEDrEADING

Downloadeoo fom

httpwwwafiappscompostafican-apps-in-a-

gloal-maetplace

Veonica Ssempewa

832019 The New Face of Innovation

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E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

8

Mafuta GO Keeps you up to date with fuel prices in stations near you

around the city helping you save on fuel costs (Uganda)

Website httpmafutagoappspotcom

innovation top 20

Niohapa This app enables you to earn

loyalty points for visiting different location

in Nairobi thus providing businesses an

opportunity to reward their most loyal

customers Nikohapa translates to ldquoI am

hererdquo (Kenya)Website wwwnikohapacom

e-Soo Gives farmers consumers

and traders accurate market text

messages on commodities and prices

It is currently used in 50 markets with

plans for increased usage (Rwanda )Website httpwwwesokogovrw

MedAfica Users subscribe to a number

of health services including symptom

checkers irst-aid information doctor amp

hospital directories (Kenya)

Website wwwshimbamobilecom

GetH2O Mtaani If you love strate

you will enjoy this game which invo

survival in an African ghetto where

have to battle gangs ind clean wa

money and prosper (Kenya)

Website wwwgeth20gamecom

1

2

3 4

5

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1924

iCow Gives diary farmers information

on keeping their cows healthy from

diseases improving milk production

care during gestation and the nearest

vet (Kenya)

Website wwwicowcoke

Matatu Fastest

downloaded application

in Uganda- it is an

electronic rendition of

the card game popularly

played in Uganda

where an individual

has to inish playing all

their cards before their

opponent There are

plans to introduce Matatu

tournaments (Uganda)

Website wwwmarket

androidcom

ZWod Fun educational tool that teaches

children how to spell as they destroy

zombies

Website httpwwwfacebookcomZword

Shoppes Delight Helps consumers compare

prices across various retailers and ind and receive

bargain alerts (Kenya)

Website wwwmarketandroidcom

Loopa In Luganda the word lsquolooparsquomeans

lsquoto report to the authoritiesrsquo Loopa is an eco

visualizing tool that enables the community to

report water pollution in their area (Uganda)

Website httpwedcomugandacomloopa

innovation top 2

6

7

8

9 10

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E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

20

Msema kweli (Msema Kweli which means

lsquoTruth tellerrsquo) enables citizens to hold area MPs

accountable for development in their constituencies

by providing information on the use of donor funds

government funds World Bank and the work of local NGOs (Kenya)

Websitehttpmsemakweliihubcokepages

homephp

innovation top 20

kasha Securely save

backup all your important

text messages for life Texts

of mobile transactions

evidence dates and other

details (Kenya)Website wwwkashamobi

Eat Out This comprehensive guide wil

give you prices of your favourite restaur

from fast food to ine dining based on

location type of event and even type of

cuisine anywhere in Nairobi Info about

restaurant includes wi-i access wine lis

maps and reviews (Kenya)

Website wwweatoutcoke

kivuo Enjoy online

shopping in Tanzania with

various payment methods

including mpesa airtel

money bank paypal or Visa

credit card (Tanzania)

Website wwwkivukocom

Map the cap This app provides

visualizations of latrines that need emptying

thus saving cesspool emptiers many rounds

in one area It will also identify hotspots

where sewage is being dumped and needs to

be removed (Uganda)

Website httpmapthecrapfreezokanet

11

1213

14

15

832019 The New Face of Innovation

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innovation top 2

bighte Monday Job seekers in

Kenya Uganda and Tanzania can use

it to receive alerts on job types they

have speciied as well as apply for the

jobs directly within the appWebsite wwwbrightermonday com

Hewa If yoursquore a fan of

Kenyan music Hewa is

a one stop shop where

you can access all Kenyan

local music buy using

airtime on your phone

or simply listen without

downloading (Kenya)

Website wwwhewacoke

Chei Use it to ind car

buyers and car sellers

-4WDrsquos pikipikis matatus

buses trucks throughout

East Africa and communic

by SMS or email (Kenya)

Website wwwchekicoke

MDGMaps Generate

printable maps that

show performance in

each of the Millinneiu

Development Goals i

different locations in

world (Uganda)

Website mdgmaps

appspotcom

Umuhuza Hi-Tech oes

An SMS-based real estate

application that allows customers

to search for houses apartments

and land for rent or for sale with a

simple text message (Rwanda)

Website httpwwwfacebook

compagesUmuhuza-Hi-Tech-

Brokers-Ltd

16

17

18

19

20

832019 The New Face of Innovation

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j u m p s t a

r t i n g

t e c h n o l o g y

E a s t A f r i

c a

R e g i o n

a l

Y o u n g P r o f

e s s i o n

a l s

T e c h n o

l o g y S y m p

o s i u m

Kampala UgandaApril 20th-21st 2012

HOSTED BY ENTERPRISE TECHNOLOGY

Tel +256-701 769 606Email potoaictcreativescom

wwwictcreativescom

832019 The New Face of Innovation

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832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2424

COMING SOON TO A SCREEN NEAR YOU

WWWICTCREATIVESCOM

Page 7: The New Face of Innovation

832019 The New Face of Innovation

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INNOVATION NUMBERS EAST AFRICA

14 Average age of East African students

trained by the Kenyan branch of US based app

development firm Ruby Nuby

27Percentage of total apps which focused on mobile

payments and commerce submitted for the

Pivot25 competition held in July 2011

2007Year that the globally renowned mobile banking

innovation MPESA was launched in Kenya

35000Euros received as payment by a Ugandan

developer for his innovative application

1900000Funding secured in 2011 in US$ by Ushahidi

Crowdsourcing platform based in Kenya

innovation east afri

DEVELOPER PLATFORMS IN EAST AFRICA

Before A massive cumbersome immovable single purpose contraption After A light-

weight mobile gadget capable of multiple functions from finding places to a persona

jukebox all the way to vir tual shopping

Mobile World

Conference

2012 Visit App

Planet lsquothe

wordrsquos largest

gathering of app

developersrsquo

SAVE THE DATE FOR APP DEVELOPERS27th Feb -1st Mar lsquo12

Pivot East

Call for entries

to mobile

applications

competition now

in its second

year

Intel AppUpSM

developer

challenge Web

Apps Edition

World Summ

Awards Winn

Conferenc

and Gala Ca

Egypt

Jan 2012 Jan 30th 2012

Google Technology Use Goups

(GTUGs)

User groups for people who are

interested in Googlersquos developer

technology----

Hive Cola

An open collaborative community for

young tech entrepreneurs to develop

apps and showcase them to the public

----

mla East Afica

The consortium facilitates demand-

driven innovation to ensure that

breakthrough low-cost high-value

mobile solutions can be developed into

sustainable businesses

----

Tandaa kenya

A brand of the Kenya ICT Board it exists

to support the development of localdigital content in Kenya and provide

seed money for techpreneurs

----

iHu

Nairobirsquos innovation hub for

technologists investors tech companies

and hackers in the area

---

Note In Rwanda various youth projects

focusing on the development of ICT are

regularly funded to develop innovations

---

Noia Developes East Afica

A platform that discusses everything

relating to apps development as well as

resources for developers---

MoileMondaytrade (MoMo) is an open

community platform of mobile industry

visionaries developers and inluential

individuals who manage local chapters

in over 100 cities worldwide There are

chapters in Kenya Uganda and Tanzania

meeting on Mondays

Feb 2012

832019 The New Face of Innovation

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insight

8

E N T E R P R I S E T E C H N O L O G Y

I S S U E 8 | 2 0 1 2

Move ove inc the ooiersquos tun has come

The enthusiasm with which those 20 somethings justiied their innovations was eno

to get the greatest cynic interested in iguring out just how much money was going to

made from these unconventionally named apps

Therersquove been many such get togethers where developers are given a platform to conv

lesser mortals about the magic of their innovations but the last quarter of 2011 has bespecially signiicant as some of these apps actually got round to churning out some disposa

income or global recognition

What is especially striking is that the rookie developers are young fresh from school and

of solutions to save the world While companies are tied up in the quagmire of keeping th

competitors down and making supernormal fortunes the lsquosocialistsrsquo are not yet purely dr

by monetary compensation-recognition will do And so they create and tweak reining

expanding features and as long as they have a couple of hundred downloads these rookies

happy

This issue is dedicated to innovation because here at ET we believe that this will herald

an era of entrepreneurship in East Africa as more and more young people discover that t

have within them the potential to create their own employment by harnessing technolo

Ultimately innovations will change the way companies do business making them more relev

and therefore increasing their proit potential

Technology can solve unemployment problems address service delivery enable g

governance and enhance global knowledge sharing While these social niceties may

necessarily be everybodyrsquos cup of tea they do result in improved quality of life

The rookies have a lot to teach corporations - in lieu of donating blankets and sweep

sprawling slums-they can actually engage in Corporate Social Responsibility that has a las

transformative effect- innovating apps that can improve life in the long term

The top 50 are essentially those apps that we believe will have the greatest reach mainstre

appeal and of course an element of lsquonewnessrsquo where they deliver value faster easier and m

eficiently

And on that note Enterprise Technology is going to be bringing you an innovation of

own-a technology TV drama spiced up with exciting information over the top interviews

personalities who will have you tuned in and glued boosting your interest in technology an

marvels

Herersquos to greater innovation in 2012

JOYCE KYEYUNE TONDA

MANAGING EDITOR

832019 The New Face of Innovation

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832019 The New Face of Innovation

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JOSHUA MUSASIZIHead of Operations African Vending Systems-Payway

E N T E R P R I S E T E C H N O L O G Y

I S S U E 8 | 2 0 1 2

10

executive discussion

Joshua Musasizi is surprised

and pleasantly delighted that

we are 10 minutes early for our

interview ldquoFor me business mo

at the speed of light I often ass

character by the ability to keep

timerdquo

Y ou wee estalished in 2009 in

Afica Whatrsquos the stoy

Well the founders are from

Russia and thatrsquos where the story begins

Previously in Russia all payments were

made using scratch cards from paying

for TV to electricity and water Every

time you wanted to top up you had to

buy a card get a pin number and reload

We often ind it tedious to queue and

pay bills or visit the bank because they

are open during working hours and yet

paradoxically we are supposed to be at

work during working hours To address

the problems of queues ineficient

tellers wasted time online purchases

and all the other inconveniences of

traditional payment methods the founders

established African Vending Systems as

an easy electronic payment system aware

that the challenges faced in Russia were

very similar to the ones Africans faced

Under the brand Payway this electronic

payment system was designed to service

multiple vendors because a user would

be able to pay bills bank pay for TV

airtime and any range of services that can

be bought from different companies and

service providers

All payments are done electronically

It makes sense because collecting

payments is not the core business of

utility companies or telecos for exampl

if someone with the expertise can do it

better then it should be left to them to

handle it This helps companies focus o

doing their core business excellently

In Africa we started off with Kenya and

then moved to Uganda which is now

our African base from which we shall

extend to other countries in the region

We currently have 20 locations with

our kiosks in Kampala and about 100

retailers with our mobile Point of Servi

terminals

collecting payments is

not the core business of

utility companies or teleco

for example if someone

with the expertise can do

better then it should be le

to them to handle it This

helps companies focus ondoing their core business

excellently

ldquo

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1124

executive discussio

You pym wok s h s of hs

ind in East Afica Is it eliale

Service providers have realized that they

can sell better and sell more through our

Kiosks our Mobile Point of Sale units and

the Web based Interface while customers

beneit from the convenience ubiquityof payment locations and speed of

transactions

Our kiosks are placed in public places like

retail outlets cinemas and other high

trafic areas where you select the service

you want to pay for ndashairtime TV internet

select the vendor enter your subscriber

number and once your cash is veriied

instantly your account is credited In

addition you get a receipt with an ID of the

terminal the date the time the operator

and the amount of money you paid Within

a few seconds the transaction is complete

compared to 10-15 minutes queuing at a

service providerrsquos ofice

We have heard some interesting stories for

example at one of the kiosks in Nalyaa we

had people asking for permission to take

their pictures beside the kiosks

Other people have been fearful of failing to

use the terminals but usually once they try

it they realize how easy and convenient

it is and they go and tell their colleagues

about it I have often sat and observed that

lsquowow-it-works momentrsquo when a person

comes to the kiosk for the irst time to

buy airtime for example and they receive

a conirmation instantly on their mobile

phone- the smile on their faces is amazing

(Our wow moment came when we tried to

buy airtime and instantly the logo of the

service provider changed)

With the webbased interface you simply

log in and pay for services using your

virtual wallet This is especially useful for

customers who do not have the time to

leave their ofices to clear bills buy airtime

and other time consuming tasks

The mobile Point of Service has proved

useful in rural areas small trading

centres (we have them in places as far as

Ntungamo Kalangala and Mbarara) where

where the internet is not very accessible

The PoS is a handheld device managed by

an individual who will help the customer

go through the entire payment process

How diffeent is you sevice fom

moile money offeed y vaious

telecos

Mobile money is strictly for transferring

money via a mobile phone thatrsquos the only

way it works and it is vendor dependent

Payway works on three platforms the

self-service kiosk the mobile PoS and

the web interface so issues of downtime

and delayed payments are non-existent

For example ever since we started our

operations in Uganda in May 2010 our

system has been down only once-for about

6 hours We are vendor neutral and weaccept payment for all services We also

have an accountability system where users

are given detailed receipts that can always

be referred to if they encounter a problem

with the service

Once we get fully integrated with the banks

users will also be able to transfer money

from the bank to their virtual wallet and

then pay for the services they need You

will also be able to transfer money from

one virtual wallet to another

Is you system fool poof Every

transaction you perform on our network

is visible to us For example we have a

machine at Tirupati and someone called to

say he put in his 50000= and the screen

went back to the home screen before

activating his orange internet However the

machine cannot accept any money before

a subscriber number is input- itrsquos a step by

step process because the money has to be

tied to unique numberAnother user said he inserted a 2000 note

and claimed that he did not get his airtime

We sent in our customer care rep who

opened the machine and upon examining

the cassette did not see any 2000 note

The machine organizes the money in

all the different denominations We are

thoroughly transparent accurate and all

the transactions can be seen in real time

Our only job as Payway is to facilitate

payments not to sell services so if a

customer indeed does not get the servic

they paid for ndashairtime in this case the

problem is usually with the service

provider who may be experiencingtechnical problems which has been the

case with one teleco this month

We have thoroughly tested all the secur

loopholes both human and non-human

ensure that our service is safe to use

Furthermore all our staff have undergo

both technical and customer friendly

training to deal with any customer quer

We even have a toll free line which is

available 24 hours everyday- all you hav

to do is quote your receipt number andyour problem

Can I use dollas in the ios How

aout othe cuencies O countefe

notes

There is a dollar function though right n

it is not in use The machine knows the

dollar ratendashit is programmed in the syst

however we have deactivated it for now

because all service providers would hav

provide different dollar rates which wou

signiicantly complicate the payment

process for the user However for a serv

provider like Multichoice the machine h

been customized to accept dollars at the

Multichoice exchange rate since paymen

have to be made in dollars The machine

is programmed to work with the curren

of the country In Kenya it will only acce

Kenyan Shillings in Uganda it only acce

Ugandan Shillings If you put in anything

else a paper or card or counterfeits it w

eject it

Who egulates you sevice if I have a

complaint against you

Whoever the regulator might be we are

not yet certain however in the event of

arbitration all transactions will leave

either a digital or paper trail so justice w

always be done The regulator can acces

our database and do all the veriication

832019 The New Face of Innovation

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12

E N T E R P R I S E T E C H N O L O G Y

I S S U

E 8 | 2 0 1 2

necessary

How do you guaantee the secuity of

money inside these ioss Can thieves

cay it away

(Joshua laughs contemplating an answer)

Yes they can be picked and taken away

however these particular ones are

designed to be indoors and monitored by

security There are outdoor

units which are more robust

and near impossible to move-

but they are currently not

available in Uganda

Which type of vendos

have found Payway most

attactive

Currently our client list

includes Uganda Telecom

MTN Orange Airtel DSTv and

Star TimesTV Warid Telecom

and Datanet We are in talks

with banks to integrate our

service with them so that very

soon customers will be able to

deposit money on their bank

accounts via Payway

How o i po by hg

one of these ioss on my

pemises What is the

pocess of getting a ios

on my pemises

Businesses can beneit

by earning commission

on sales made using the

kiosks However we do not

necessarily give kiosks to

every business we have to

irst assess the trafic on the premises

and determine whether it makes business

sense for us to have a kiosk or a mobilePoS If you want to become an agentdealer

you simply ill in an application form

we will come to the site and assess the

suitability

Cuently theersquos TV Intenet and

Aitime what othe sevices might

we e ale to access with the Payway

system

We are system programmers we wake up

everyday thinking about how we can make

Payway more useful to customers Herersquos

a great example We had a client come in

and request to have airtime of 50000 UGX

given to each of his 120 employees These

employees were all on different networksand the process had to be done manually

and accurately otherwise any mistake

in the numbers would be a loss on our

part After that horrendous experience I

gathered our team of programmers and we

developed a system for batch processing

With that system all we had to do was copy

and paste the numbers and the system

would automatically give them the airtime

We try to anticipate customer needs and

then program the system to satisfy that

need When a client walks up to us and

asks whether our system can perform a

certain task we say ldquoYesrdquo and then we

igure out how to make it a reality

Soon you will be able to pay for grocery

shopping at Uchumi Nakumatt fuel

school fees- for example St Lawrence

University now accepts fees payment

through the Payway network We also p

to enable online payments and integratinternational vendors like Paypal for

example

If I have a sevice that I want

customes to uy though Payw

how do I get onto you netwo

The most important requiremen

is to have an Application

Programming Interface (API)

which simply enables software

applications to talk to each other

in terms of how certain tasks

should be performed without th

user being aware of the backdoo

communication So the API woul

help your service talk to our syst

If it makes business sense we wo

be happy to integrate your servic

into our system we beneit from

commission off your sales

How else can these teminals

used

Therersquos commercial targeted

advertising on the kiosks

Our terminals have screens

which users can see and th

machines can be programm

to show advertising based

what users have paid for If

example a user pays for Wa

airtime the system will the

show a PakaSurf advert If the user pays

Airtel it may show something about Kik

Too Good

What do you do apat fom

pogamming

Programming takes a toll on you When

Irsquom not at work I spend time at home

with family looking after my three youn

children- two girls and one boy and my

older child- my wife Itrsquos refreshing

ldquoWhen a client walks up to us and asks

whether our system can perform a certain

task we say lsquoYesrsquo and then we igure out how

to make it a realityrdquo

executive discussion

832019 The New Face of Innovation

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enterprise innovatio

Companies tend to

want to play it safe-

hiring cookie cutter

employees who lsquoit in

with our corporate

culturersquo While this

plays out well for maintaining a brand

image it does zilch for keeping the

wheel of innovation spinning

Wersquove seen the dramatic climb

of companies that birthed an

innovation-a change in the way things

are done a new product or service

that offers new value but then over

time wersquove seen those same companies

slowly fade eventually becoming

irrelevant to the audiences that once

heralded their arrival We know that

those companies have eventually been

swallowed up in mergers bankruptcy

low value deals or mass exodus of

employees

What do companies need to do to

keep innovation alive and survive the

onslaught of ierce competition

1Hire dissenting opinion

Logic says this is professional

suicide but on the lipside hiring

different types of people provides

different solutions for old problems

Maintain a set of values that you hold

dear in your company-integrity loyalty

commitment hardwork but dissentingopinion should have its ield day as

long as it can be justiied with facts and

igures

2Turn the apple cart

Innovators are people who

question everything-can it be done

more eficiently more creatively

totally differently Often we have

preconceived ideas about how things

should be done when there is no real

logic and it all boils down to personal

preference Innovators however are

people who upset the cart and discover

that consumers have actually been

looking for something new

3Keep your ear to the ground

Some managers are too engrossed

in daily operations that they do not see

the signs of the times-trends that are

going to affect their businesses Social

media for example has long been on

the scene and while a few companies

took note and started harnessing its

marketing power others continued

with expensive traditional marketing to

their detriment

4Be the customer

Customers needs are constantly

growing and luctuating and although

they cannot all be satisiied there areneeds that are constantly echoed

Companies need to think like the

customer not like the service provider

in order to be able to innovate a new

way of providing an old service

Applersquos Steve Jobs was a stickler for

this-all the technologies iPod iPhone

iPad he invented addressed his own

pet peeves If something irks you- it

probably irks most people too-solve it

5Invite the rank and file to theroundtable

Companies live with a common falsity

that managers have all the best ideas

however it is usually unheard break

away factions in the lowest rungs that

often end up building rival companies

with great innovations Clever

companies invite everyone to suggest

an idea for improvement

How to keep innovation alive in your company and re-invent your brand

STAYING AHEAD OF THE COMPETITIONJoyce kyeyune Tonda

832019 The New Face of Innovation

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E N T E R P R I S E T E C H N O L O G Y

N O V E

M B E R D E C E M B E R 2 0 0 9

14

STEVEJOBSAn enigma alive an icon dead what did that odd lsquoirsquo nomenclature really mean

On October 5th the man who had been the fulcrum of Applersquos revolutionary products- the iMac Bhe iPod the iPhone and the iPad succumbed to pancreatic cancer Tributes lowed far and wide

Barack Obama to David Cameron to rivals like Microsoftrsquos Bill Gates Samsungrsquos GS Choi with wApple was embroiled in a patents battle to media maestro Rupert Murdorch From China 35 miributes were sent in and Jobrsquos death became one of the most talked about events in recent hi

with 10000 tweets per second

1955-2011

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1524

tribu

He was known as the egomaniac of

Silicon Valley and was oficially

acknowledged as one of Americarsquos

toughest bosses in 1993

Several theories have been suggested for

the unique lsquoirsquo naming trend that Apple

adapted One theory suggests that this

unconventional naming policy was copied

from Intel around the time Intel wanted to

brand their versions in the 80s The lsquoirsquo stood

for Intel and was placed before a numerical

representation of a version eg i8768

instead of just 8768

Another theory suggests it stands for

lsquointernetrsquo since many of the Apple products

provide access to the web

Then there are the more romantic theories

suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo

device you can call your own

In 1998 at the lsquoApple Back on Trackrsquo when

Steve Jobs introduced the iMac computer

to the world amd he displayed a slide that

supported the romanticists the lsquoirsquo stood for

internet individual instruct inform and

inspire because it did all of those things for

the individual

Was he an innovator who believed what

worked for him what solved his problems

would probably do the same for everyone

else Your son might walk with an iPod

everywhere he goes your daughter might

be glued to her Mac computer and your

spouse might be begging you to get them

the latest iPhone You might use iTunes

software to arrange your Michael Jackson

collection and your toddler might love that

Pixar-animated movieToy Story or A Bugrsquos

Life Whatever Apple product has made itsway into your life Steve Jobs is responsible

for its innovative features sleek design an

marketability

Perhaps Jobs was a highly individualistic

person who believed in the philosophy

of self After all when he resumed as

Applersquos CEO in 1997 he got rid of all their

philanthropic programs claiming that the

should wait to make proit then think abo

giving it away to charity

Was he a narcissist Does the lsquoirsquo in those

brand names actually stand for Steve Jobs

himself

Regardless of his motivation and shades

of egomania Jobs justiiably brought

technology home- by taking the complex

out of it and making it simple beautiful an

useful- all the those characteristics we va

in our lives

Melissa Kyeyunemelissakyeyuneyahoocom

1969 Introduced tocomputers byWozniak Stephen

1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet

1976Launches AppleComputer withWozniak

1980LaunchesmassivelysuccessfulApple II and thecompany goespublic

1980Steve Jobs worth$200 million atage 25

1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup

1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million

1988Releases NeXTCube PC but salesflounder

1991

Married in BuddhistCeremony

1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn

1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily

2001Job once again stunsthe world with the

digital music deviceiPod

2003Jobsdiagnosedwithpancreaticcancer

2007iPhonewows theindustry as theultimate digitalconvergencedebice

2010iPad unveiled withimmense success

2011Jobs resigns asApple CEO anddies a fewmonths later

2011Jobs valuedat $83 bn

1998The stunning whitedesign iMac isintroduced and putsApple back onthe map

TIMELINE OF INNOVATION

832019 The New Face of Innovation

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E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

THE NEW FACE OF

INNOVATION

APPLICAT

GALORE

EAST AFR

THE TOP 2

gt Financial

gt Social servi

gt Whistleblowgt Games

gt Governmen

gt Sports

gt Health

gt Entertainme

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1724

innovation top 2

What is a ille app

Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for

innovators to constantly come up with new ideas that are not only practical but also new and

exciting to the market

Usaility How easily adaptable would people be to this new app No matter how great and

useful your app is if it is very complicated for the end user it will not succeed especially in a

commercial setting

Commecial aspect Can you actually make money from this app Unless you are in the char

business you need to develop an application that you can actually make money from If it is

one that allows per user subscription so much the better It is more astute to make smaller

revenues over a long period of time than try and make huge proits in one kill

Successfully commecializing the app Make it free the irst time you launch it This remov

the hurdles for irst time users Manage it by providing user names for anyone interested in

gaining access Once you have a large number of users then you can levy a users fee once

people are addicted When the users numbers grow constantly then revenue can also be

gained through advertising Advertisers are very interested in wide user networks for massiv

coverage of their products

My ille app

The online reservation system

bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service

you needbull Works for users who need to book on short notice

bull Administrative costs are lowered for any business that uses an online reservation system

bull Provides the owners of the service a wider network coverage

bull It often provides you the best bargains for say hotels tickets holidays travel

PERSPECTIVE ON THE lsquoKILLER APPrsquo

Veronica Ssempebwa is the General

Manager for SW Global an African

founded application services provider

with operations in 10 countries across the

world Veronica Ssempebwa has 10 years

experience working in inancial services

and ICT sectors She holds a Masters

Degree in International Business from the

University of Wolverhampton England

SW Global is one of the irst globally

competitive technology companies to

emerge from West Africa and penetrate

the global information technology (IT)

marketThe SW Global model is a uniqueadaptation of the now well-known ASP

model

The company is successfully implementing

a new paradigm that is based upon

world-class cutting-edge applications

development and delivery Its software

as service business focuses oninancial

Intermediation Consumer Aggregation

and Application Service Provision

rECOMMENDEDrEADING

Downloadeoo fom

httpwwwafiappscompostafican-apps-in-a-

gloal-maetplace

Veonica Ssempewa

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1824

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

8

Mafuta GO Keeps you up to date with fuel prices in stations near you

around the city helping you save on fuel costs (Uganda)

Website httpmafutagoappspotcom

innovation top 20

Niohapa This app enables you to earn

loyalty points for visiting different location

in Nairobi thus providing businesses an

opportunity to reward their most loyal

customers Nikohapa translates to ldquoI am

hererdquo (Kenya)Website wwwnikohapacom

e-Soo Gives farmers consumers

and traders accurate market text

messages on commodities and prices

It is currently used in 50 markets with

plans for increased usage (Rwanda )Website httpwwwesokogovrw

MedAfica Users subscribe to a number

of health services including symptom

checkers irst-aid information doctor amp

hospital directories (Kenya)

Website wwwshimbamobilecom

GetH2O Mtaani If you love strate

you will enjoy this game which invo

survival in an African ghetto where

have to battle gangs ind clean wa

money and prosper (Kenya)

Website wwwgeth20gamecom

1

2

3 4

5

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1924

iCow Gives diary farmers information

on keeping their cows healthy from

diseases improving milk production

care during gestation and the nearest

vet (Kenya)

Website wwwicowcoke

Matatu Fastest

downloaded application

in Uganda- it is an

electronic rendition of

the card game popularly

played in Uganda

where an individual

has to inish playing all

their cards before their

opponent There are

plans to introduce Matatu

tournaments (Uganda)

Website wwwmarket

androidcom

ZWod Fun educational tool that teaches

children how to spell as they destroy

zombies

Website httpwwwfacebookcomZword

Shoppes Delight Helps consumers compare

prices across various retailers and ind and receive

bargain alerts (Kenya)

Website wwwmarketandroidcom

Loopa In Luganda the word lsquolooparsquomeans

lsquoto report to the authoritiesrsquo Loopa is an eco

visualizing tool that enables the community to

report water pollution in their area (Uganda)

Website httpwedcomugandacomloopa

innovation top 2

6

7

8

9 10

832019 The New Face of Innovation

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E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

20

Msema kweli (Msema Kweli which means

lsquoTruth tellerrsquo) enables citizens to hold area MPs

accountable for development in their constituencies

by providing information on the use of donor funds

government funds World Bank and the work of local NGOs (Kenya)

Websitehttpmsemakweliihubcokepages

homephp

innovation top 20

kasha Securely save

backup all your important

text messages for life Texts

of mobile transactions

evidence dates and other

details (Kenya)Website wwwkashamobi

Eat Out This comprehensive guide wil

give you prices of your favourite restaur

from fast food to ine dining based on

location type of event and even type of

cuisine anywhere in Nairobi Info about

restaurant includes wi-i access wine lis

maps and reviews (Kenya)

Website wwweatoutcoke

kivuo Enjoy online

shopping in Tanzania with

various payment methods

including mpesa airtel

money bank paypal or Visa

credit card (Tanzania)

Website wwwkivukocom

Map the cap This app provides

visualizations of latrines that need emptying

thus saving cesspool emptiers many rounds

in one area It will also identify hotspots

where sewage is being dumped and needs to

be removed (Uganda)

Website httpmapthecrapfreezokanet

11

1213

14

15

832019 The New Face of Innovation

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innovation top 2

bighte Monday Job seekers in

Kenya Uganda and Tanzania can use

it to receive alerts on job types they

have speciied as well as apply for the

jobs directly within the appWebsite wwwbrightermonday com

Hewa If yoursquore a fan of

Kenyan music Hewa is

a one stop shop where

you can access all Kenyan

local music buy using

airtime on your phone

or simply listen without

downloading (Kenya)

Website wwwhewacoke

Chei Use it to ind car

buyers and car sellers

-4WDrsquos pikipikis matatus

buses trucks throughout

East Africa and communic

by SMS or email (Kenya)

Website wwwchekicoke

MDGMaps Generate

printable maps that

show performance in

each of the Millinneiu

Development Goals i

different locations in

world (Uganda)

Website mdgmaps

appspotcom

Umuhuza Hi-Tech oes

An SMS-based real estate

application that allows customers

to search for houses apartments

and land for rent or for sale with a

simple text message (Rwanda)

Website httpwwwfacebook

compagesUmuhuza-Hi-Tech-

Brokers-Ltd

16

17

18

19

20

832019 The New Face of Innovation

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j u m p s t a

r t i n g

t e c h n o l o g y

E a s t A f r i

c a

R e g i o n

a l

Y o u n g P r o f

e s s i o n

a l s

T e c h n o

l o g y S y m p

o s i u m

Kampala UgandaApril 20th-21st 2012

HOSTED BY ENTERPRISE TECHNOLOGY

Tel +256-701 769 606Email potoaictcreativescom

wwwictcreativescom

832019 The New Face of Innovation

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832019 The New Face of Innovation

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COMING SOON TO A SCREEN NEAR YOU

WWWICTCREATIVESCOM

Page 8: The New Face of Innovation

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insight

8

E N T E R P R I S E T E C H N O L O G Y

I S S U E 8 | 2 0 1 2

Move ove inc the ooiersquos tun has come

The enthusiasm with which those 20 somethings justiied their innovations was eno

to get the greatest cynic interested in iguring out just how much money was going to

made from these unconventionally named apps

Therersquove been many such get togethers where developers are given a platform to conv

lesser mortals about the magic of their innovations but the last quarter of 2011 has bespecially signiicant as some of these apps actually got round to churning out some disposa

income or global recognition

What is especially striking is that the rookie developers are young fresh from school and

of solutions to save the world While companies are tied up in the quagmire of keeping th

competitors down and making supernormal fortunes the lsquosocialistsrsquo are not yet purely dr

by monetary compensation-recognition will do And so they create and tweak reining

expanding features and as long as they have a couple of hundred downloads these rookies

happy

This issue is dedicated to innovation because here at ET we believe that this will herald

an era of entrepreneurship in East Africa as more and more young people discover that t

have within them the potential to create their own employment by harnessing technolo

Ultimately innovations will change the way companies do business making them more relev

and therefore increasing their proit potential

Technology can solve unemployment problems address service delivery enable g

governance and enhance global knowledge sharing While these social niceties may

necessarily be everybodyrsquos cup of tea they do result in improved quality of life

The rookies have a lot to teach corporations - in lieu of donating blankets and sweep

sprawling slums-they can actually engage in Corporate Social Responsibility that has a las

transformative effect- innovating apps that can improve life in the long term

The top 50 are essentially those apps that we believe will have the greatest reach mainstre

appeal and of course an element of lsquonewnessrsquo where they deliver value faster easier and m

eficiently

And on that note Enterprise Technology is going to be bringing you an innovation of

own-a technology TV drama spiced up with exciting information over the top interviews

personalities who will have you tuned in and glued boosting your interest in technology an

marvels

Herersquos to greater innovation in 2012

JOYCE KYEYUNE TONDA

MANAGING EDITOR

832019 The New Face of Innovation

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special offes and upcoming issues

(4000 readers in East Africa and beyond )

832019 The New Face of Innovation

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JOSHUA MUSASIZIHead of Operations African Vending Systems-Payway

E N T E R P R I S E T E C H N O L O G Y

I S S U E 8 | 2 0 1 2

10

executive discussion

Joshua Musasizi is surprised

and pleasantly delighted that

we are 10 minutes early for our

interview ldquoFor me business mo

at the speed of light I often ass

character by the ability to keep

timerdquo

Y ou wee estalished in 2009 in

Afica Whatrsquos the stoy

Well the founders are from

Russia and thatrsquos where the story begins

Previously in Russia all payments were

made using scratch cards from paying

for TV to electricity and water Every

time you wanted to top up you had to

buy a card get a pin number and reload

We often ind it tedious to queue and

pay bills or visit the bank because they

are open during working hours and yet

paradoxically we are supposed to be at

work during working hours To address

the problems of queues ineficient

tellers wasted time online purchases

and all the other inconveniences of

traditional payment methods the founders

established African Vending Systems as

an easy electronic payment system aware

that the challenges faced in Russia were

very similar to the ones Africans faced

Under the brand Payway this electronic

payment system was designed to service

multiple vendors because a user would

be able to pay bills bank pay for TV

airtime and any range of services that can

be bought from different companies and

service providers

All payments are done electronically

It makes sense because collecting

payments is not the core business of

utility companies or telecos for exampl

if someone with the expertise can do it

better then it should be left to them to

handle it This helps companies focus o

doing their core business excellently

In Africa we started off with Kenya and

then moved to Uganda which is now

our African base from which we shall

extend to other countries in the region

We currently have 20 locations with

our kiosks in Kampala and about 100

retailers with our mobile Point of Servi

terminals

collecting payments is

not the core business of

utility companies or teleco

for example if someone

with the expertise can do

better then it should be le

to them to handle it This

helps companies focus ondoing their core business

excellently

ldquo

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1124

executive discussio

You pym wok s h s of hs

ind in East Afica Is it eliale

Service providers have realized that they

can sell better and sell more through our

Kiosks our Mobile Point of Sale units and

the Web based Interface while customers

beneit from the convenience ubiquityof payment locations and speed of

transactions

Our kiosks are placed in public places like

retail outlets cinemas and other high

trafic areas where you select the service

you want to pay for ndashairtime TV internet

select the vendor enter your subscriber

number and once your cash is veriied

instantly your account is credited In

addition you get a receipt with an ID of the

terminal the date the time the operator

and the amount of money you paid Within

a few seconds the transaction is complete

compared to 10-15 minutes queuing at a

service providerrsquos ofice

We have heard some interesting stories for

example at one of the kiosks in Nalyaa we

had people asking for permission to take

their pictures beside the kiosks

Other people have been fearful of failing to

use the terminals but usually once they try

it they realize how easy and convenient

it is and they go and tell their colleagues

about it I have often sat and observed that

lsquowow-it-works momentrsquo when a person

comes to the kiosk for the irst time to

buy airtime for example and they receive

a conirmation instantly on their mobile

phone- the smile on their faces is amazing

(Our wow moment came when we tried to

buy airtime and instantly the logo of the

service provider changed)

With the webbased interface you simply

log in and pay for services using your

virtual wallet This is especially useful for

customers who do not have the time to

leave their ofices to clear bills buy airtime

and other time consuming tasks

The mobile Point of Service has proved

useful in rural areas small trading

centres (we have them in places as far as

Ntungamo Kalangala and Mbarara) where

where the internet is not very accessible

The PoS is a handheld device managed by

an individual who will help the customer

go through the entire payment process

How diffeent is you sevice fom

moile money offeed y vaious

telecos

Mobile money is strictly for transferring

money via a mobile phone thatrsquos the only

way it works and it is vendor dependent

Payway works on three platforms the

self-service kiosk the mobile PoS and

the web interface so issues of downtime

and delayed payments are non-existent

For example ever since we started our

operations in Uganda in May 2010 our

system has been down only once-for about

6 hours We are vendor neutral and weaccept payment for all services We also

have an accountability system where users

are given detailed receipts that can always

be referred to if they encounter a problem

with the service

Once we get fully integrated with the banks

users will also be able to transfer money

from the bank to their virtual wallet and

then pay for the services they need You

will also be able to transfer money from

one virtual wallet to another

Is you system fool poof Every

transaction you perform on our network

is visible to us For example we have a

machine at Tirupati and someone called to

say he put in his 50000= and the screen

went back to the home screen before

activating his orange internet However the

machine cannot accept any money before

a subscriber number is input- itrsquos a step by

step process because the money has to be

tied to unique numberAnother user said he inserted a 2000 note

and claimed that he did not get his airtime

We sent in our customer care rep who

opened the machine and upon examining

the cassette did not see any 2000 note

The machine organizes the money in

all the different denominations We are

thoroughly transparent accurate and all

the transactions can be seen in real time

Our only job as Payway is to facilitate

payments not to sell services so if a

customer indeed does not get the servic

they paid for ndashairtime in this case the

problem is usually with the service

provider who may be experiencingtechnical problems which has been the

case with one teleco this month

We have thoroughly tested all the secur

loopholes both human and non-human

ensure that our service is safe to use

Furthermore all our staff have undergo

both technical and customer friendly

training to deal with any customer quer

We even have a toll free line which is

available 24 hours everyday- all you hav

to do is quote your receipt number andyour problem

Can I use dollas in the ios How

aout othe cuencies O countefe

notes

There is a dollar function though right n

it is not in use The machine knows the

dollar ratendashit is programmed in the syst

however we have deactivated it for now

because all service providers would hav

provide different dollar rates which wou

signiicantly complicate the payment

process for the user However for a serv

provider like Multichoice the machine h

been customized to accept dollars at the

Multichoice exchange rate since paymen

have to be made in dollars The machine

is programmed to work with the curren

of the country In Kenya it will only acce

Kenyan Shillings in Uganda it only acce

Ugandan Shillings If you put in anything

else a paper or card or counterfeits it w

eject it

Who egulates you sevice if I have a

complaint against you

Whoever the regulator might be we are

not yet certain however in the event of

arbitration all transactions will leave

either a digital or paper trail so justice w

always be done The regulator can acces

our database and do all the veriication

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12

E N T E R P R I S E T E C H N O L O G Y

I S S U

E 8 | 2 0 1 2

necessary

How do you guaantee the secuity of

money inside these ioss Can thieves

cay it away

(Joshua laughs contemplating an answer)

Yes they can be picked and taken away

however these particular ones are

designed to be indoors and monitored by

security There are outdoor

units which are more robust

and near impossible to move-

but they are currently not

available in Uganda

Which type of vendos

have found Payway most

attactive

Currently our client list

includes Uganda Telecom

MTN Orange Airtel DSTv and

Star TimesTV Warid Telecom

and Datanet We are in talks

with banks to integrate our

service with them so that very

soon customers will be able to

deposit money on their bank

accounts via Payway

How o i po by hg

one of these ioss on my

pemises What is the

pocess of getting a ios

on my pemises

Businesses can beneit

by earning commission

on sales made using the

kiosks However we do not

necessarily give kiosks to

every business we have to

irst assess the trafic on the premises

and determine whether it makes business

sense for us to have a kiosk or a mobilePoS If you want to become an agentdealer

you simply ill in an application form

we will come to the site and assess the

suitability

Cuently theersquos TV Intenet and

Aitime what othe sevices might

we e ale to access with the Payway

system

We are system programmers we wake up

everyday thinking about how we can make

Payway more useful to customers Herersquos

a great example We had a client come in

and request to have airtime of 50000 UGX

given to each of his 120 employees These

employees were all on different networksand the process had to be done manually

and accurately otherwise any mistake

in the numbers would be a loss on our

part After that horrendous experience I

gathered our team of programmers and we

developed a system for batch processing

With that system all we had to do was copy

and paste the numbers and the system

would automatically give them the airtime

We try to anticipate customer needs and

then program the system to satisfy that

need When a client walks up to us and

asks whether our system can perform a

certain task we say ldquoYesrdquo and then we

igure out how to make it a reality

Soon you will be able to pay for grocery

shopping at Uchumi Nakumatt fuel

school fees- for example St Lawrence

University now accepts fees payment

through the Payway network We also p

to enable online payments and integratinternational vendors like Paypal for

example

If I have a sevice that I want

customes to uy though Payw

how do I get onto you netwo

The most important requiremen

is to have an Application

Programming Interface (API)

which simply enables software

applications to talk to each other

in terms of how certain tasks

should be performed without th

user being aware of the backdoo

communication So the API woul

help your service talk to our syst

If it makes business sense we wo

be happy to integrate your servic

into our system we beneit from

commission off your sales

How else can these teminals

used

Therersquos commercial targeted

advertising on the kiosks

Our terminals have screens

which users can see and th

machines can be programm

to show advertising based

what users have paid for If

example a user pays for Wa

airtime the system will the

show a PakaSurf advert If the user pays

Airtel it may show something about Kik

Too Good

What do you do apat fom

pogamming

Programming takes a toll on you When

Irsquom not at work I spend time at home

with family looking after my three youn

children- two girls and one boy and my

older child- my wife Itrsquos refreshing

ldquoWhen a client walks up to us and asks

whether our system can perform a certain

task we say lsquoYesrsquo and then we igure out how

to make it a realityrdquo

executive discussion

832019 The New Face of Innovation

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enterprise innovatio

Companies tend to

want to play it safe-

hiring cookie cutter

employees who lsquoit in

with our corporate

culturersquo While this

plays out well for maintaining a brand

image it does zilch for keeping the

wheel of innovation spinning

Wersquove seen the dramatic climb

of companies that birthed an

innovation-a change in the way things

are done a new product or service

that offers new value but then over

time wersquove seen those same companies

slowly fade eventually becoming

irrelevant to the audiences that once

heralded their arrival We know that

those companies have eventually been

swallowed up in mergers bankruptcy

low value deals or mass exodus of

employees

What do companies need to do to

keep innovation alive and survive the

onslaught of ierce competition

1Hire dissenting opinion

Logic says this is professional

suicide but on the lipside hiring

different types of people provides

different solutions for old problems

Maintain a set of values that you hold

dear in your company-integrity loyalty

commitment hardwork but dissentingopinion should have its ield day as

long as it can be justiied with facts and

igures

2Turn the apple cart

Innovators are people who

question everything-can it be done

more eficiently more creatively

totally differently Often we have

preconceived ideas about how things

should be done when there is no real

logic and it all boils down to personal

preference Innovators however are

people who upset the cart and discover

that consumers have actually been

looking for something new

3Keep your ear to the ground

Some managers are too engrossed

in daily operations that they do not see

the signs of the times-trends that are

going to affect their businesses Social

media for example has long been on

the scene and while a few companies

took note and started harnessing its

marketing power others continued

with expensive traditional marketing to

their detriment

4Be the customer

Customers needs are constantly

growing and luctuating and although

they cannot all be satisiied there areneeds that are constantly echoed

Companies need to think like the

customer not like the service provider

in order to be able to innovate a new

way of providing an old service

Applersquos Steve Jobs was a stickler for

this-all the technologies iPod iPhone

iPad he invented addressed his own

pet peeves If something irks you- it

probably irks most people too-solve it

5Invite the rank and file to theroundtable

Companies live with a common falsity

that managers have all the best ideas

however it is usually unheard break

away factions in the lowest rungs that

often end up building rival companies

with great innovations Clever

companies invite everyone to suggest

an idea for improvement

How to keep innovation alive in your company and re-invent your brand

STAYING AHEAD OF THE COMPETITIONJoyce kyeyune Tonda

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E N T E R P R I S E T E C H N O L O G Y

N O V E

M B E R D E C E M B E R 2 0 0 9

14

STEVEJOBSAn enigma alive an icon dead what did that odd lsquoirsquo nomenclature really mean

On October 5th the man who had been the fulcrum of Applersquos revolutionary products- the iMac Bhe iPod the iPhone and the iPad succumbed to pancreatic cancer Tributes lowed far and wide

Barack Obama to David Cameron to rivals like Microsoftrsquos Bill Gates Samsungrsquos GS Choi with wApple was embroiled in a patents battle to media maestro Rupert Murdorch From China 35 miributes were sent in and Jobrsquos death became one of the most talked about events in recent hi

with 10000 tweets per second

1955-2011

832019 The New Face of Innovation

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tribu

He was known as the egomaniac of

Silicon Valley and was oficially

acknowledged as one of Americarsquos

toughest bosses in 1993

Several theories have been suggested for

the unique lsquoirsquo naming trend that Apple

adapted One theory suggests that this

unconventional naming policy was copied

from Intel around the time Intel wanted to

brand their versions in the 80s The lsquoirsquo stood

for Intel and was placed before a numerical

representation of a version eg i8768

instead of just 8768

Another theory suggests it stands for

lsquointernetrsquo since many of the Apple products

provide access to the web

Then there are the more romantic theories

suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo

device you can call your own

In 1998 at the lsquoApple Back on Trackrsquo when

Steve Jobs introduced the iMac computer

to the world amd he displayed a slide that

supported the romanticists the lsquoirsquo stood for

internet individual instruct inform and

inspire because it did all of those things for

the individual

Was he an innovator who believed what

worked for him what solved his problems

would probably do the same for everyone

else Your son might walk with an iPod

everywhere he goes your daughter might

be glued to her Mac computer and your

spouse might be begging you to get them

the latest iPhone You might use iTunes

software to arrange your Michael Jackson

collection and your toddler might love that

Pixar-animated movieToy Story or A Bugrsquos

Life Whatever Apple product has made itsway into your life Steve Jobs is responsible

for its innovative features sleek design an

marketability

Perhaps Jobs was a highly individualistic

person who believed in the philosophy

of self After all when he resumed as

Applersquos CEO in 1997 he got rid of all their

philanthropic programs claiming that the

should wait to make proit then think abo

giving it away to charity

Was he a narcissist Does the lsquoirsquo in those

brand names actually stand for Steve Jobs

himself

Regardless of his motivation and shades

of egomania Jobs justiiably brought

technology home- by taking the complex

out of it and making it simple beautiful an

useful- all the those characteristics we va

in our lives

Melissa Kyeyunemelissakyeyuneyahoocom

1969 Introduced tocomputers byWozniak Stephen

1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet

1976Launches AppleComputer withWozniak

1980LaunchesmassivelysuccessfulApple II and thecompany goespublic

1980Steve Jobs worth$200 million atage 25

1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup

1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million

1988Releases NeXTCube PC but salesflounder

1991

Married in BuddhistCeremony

1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn

1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily

2001Job once again stunsthe world with the

digital music deviceiPod

2003Jobsdiagnosedwithpancreaticcancer

2007iPhonewows theindustry as theultimate digitalconvergencedebice

2010iPad unveiled withimmense success

2011Jobs resigns asApple CEO anddies a fewmonths later

2011Jobs valuedat $83 bn

1998The stunning whitedesign iMac isintroduced and putsApple back onthe map

TIMELINE OF INNOVATION

832019 The New Face of Innovation

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E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

THE NEW FACE OF

INNOVATION

APPLICAT

GALORE

EAST AFR

THE TOP 2

gt Financial

gt Social servi

gt Whistleblowgt Games

gt Governmen

gt Sports

gt Health

gt Entertainme

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

832019 The New Face of Innovation

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innovation top 2

What is a ille app

Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for

innovators to constantly come up with new ideas that are not only practical but also new and

exciting to the market

Usaility How easily adaptable would people be to this new app No matter how great and

useful your app is if it is very complicated for the end user it will not succeed especially in a

commercial setting

Commecial aspect Can you actually make money from this app Unless you are in the char

business you need to develop an application that you can actually make money from If it is

one that allows per user subscription so much the better It is more astute to make smaller

revenues over a long period of time than try and make huge proits in one kill

Successfully commecializing the app Make it free the irst time you launch it This remov

the hurdles for irst time users Manage it by providing user names for anyone interested in

gaining access Once you have a large number of users then you can levy a users fee once

people are addicted When the users numbers grow constantly then revenue can also be

gained through advertising Advertisers are very interested in wide user networks for massiv

coverage of their products

My ille app

The online reservation system

bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service

you needbull Works for users who need to book on short notice

bull Administrative costs are lowered for any business that uses an online reservation system

bull Provides the owners of the service a wider network coverage

bull It often provides you the best bargains for say hotels tickets holidays travel

PERSPECTIVE ON THE lsquoKILLER APPrsquo

Veronica Ssempebwa is the General

Manager for SW Global an African

founded application services provider

with operations in 10 countries across the

world Veronica Ssempebwa has 10 years

experience working in inancial services

and ICT sectors She holds a Masters

Degree in International Business from the

University of Wolverhampton England

SW Global is one of the irst globally

competitive technology companies to

emerge from West Africa and penetrate

the global information technology (IT)

marketThe SW Global model is a uniqueadaptation of the now well-known ASP

model

The company is successfully implementing

a new paradigm that is based upon

world-class cutting-edge applications

development and delivery Its software

as service business focuses oninancial

Intermediation Consumer Aggregation

and Application Service Provision

rECOMMENDEDrEADING

Downloadeoo fom

httpwwwafiappscompostafican-apps-in-a-

gloal-maetplace

Veonica Ssempewa

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1824

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

8

Mafuta GO Keeps you up to date with fuel prices in stations near you

around the city helping you save on fuel costs (Uganda)

Website httpmafutagoappspotcom

innovation top 20

Niohapa This app enables you to earn

loyalty points for visiting different location

in Nairobi thus providing businesses an

opportunity to reward their most loyal

customers Nikohapa translates to ldquoI am

hererdquo (Kenya)Website wwwnikohapacom

e-Soo Gives farmers consumers

and traders accurate market text

messages on commodities and prices

It is currently used in 50 markets with

plans for increased usage (Rwanda )Website httpwwwesokogovrw

MedAfica Users subscribe to a number

of health services including symptom

checkers irst-aid information doctor amp

hospital directories (Kenya)

Website wwwshimbamobilecom

GetH2O Mtaani If you love strate

you will enjoy this game which invo

survival in an African ghetto where

have to battle gangs ind clean wa

money and prosper (Kenya)

Website wwwgeth20gamecom

1

2

3 4

5

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1924

iCow Gives diary farmers information

on keeping their cows healthy from

diseases improving milk production

care during gestation and the nearest

vet (Kenya)

Website wwwicowcoke

Matatu Fastest

downloaded application

in Uganda- it is an

electronic rendition of

the card game popularly

played in Uganda

where an individual

has to inish playing all

their cards before their

opponent There are

plans to introduce Matatu

tournaments (Uganda)

Website wwwmarket

androidcom

ZWod Fun educational tool that teaches

children how to spell as they destroy

zombies

Website httpwwwfacebookcomZword

Shoppes Delight Helps consumers compare

prices across various retailers and ind and receive

bargain alerts (Kenya)

Website wwwmarketandroidcom

Loopa In Luganda the word lsquolooparsquomeans

lsquoto report to the authoritiesrsquo Loopa is an eco

visualizing tool that enables the community to

report water pollution in their area (Uganda)

Website httpwedcomugandacomloopa

innovation top 2

6

7

8

9 10

832019 The New Face of Innovation

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E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

20

Msema kweli (Msema Kweli which means

lsquoTruth tellerrsquo) enables citizens to hold area MPs

accountable for development in their constituencies

by providing information on the use of donor funds

government funds World Bank and the work of local NGOs (Kenya)

Websitehttpmsemakweliihubcokepages

homephp

innovation top 20

kasha Securely save

backup all your important

text messages for life Texts

of mobile transactions

evidence dates and other

details (Kenya)Website wwwkashamobi

Eat Out This comprehensive guide wil

give you prices of your favourite restaur

from fast food to ine dining based on

location type of event and even type of

cuisine anywhere in Nairobi Info about

restaurant includes wi-i access wine lis

maps and reviews (Kenya)

Website wwweatoutcoke

kivuo Enjoy online

shopping in Tanzania with

various payment methods

including mpesa airtel

money bank paypal or Visa

credit card (Tanzania)

Website wwwkivukocom

Map the cap This app provides

visualizations of latrines that need emptying

thus saving cesspool emptiers many rounds

in one area It will also identify hotspots

where sewage is being dumped and needs to

be removed (Uganda)

Website httpmapthecrapfreezokanet

11

1213

14

15

832019 The New Face of Innovation

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innovation top 2

bighte Monday Job seekers in

Kenya Uganda and Tanzania can use

it to receive alerts on job types they

have speciied as well as apply for the

jobs directly within the appWebsite wwwbrightermonday com

Hewa If yoursquore a fan of

Kenyan music Hewa is

a one stop shop where

you can access all Kenyan

local music buy using

airtime on your phone

or simply listen without

downloading (Kenya)

Website wwwhewacoke

Chei Use it to ind car

buyers and car sellers

-4WDrsquos pikipikis matatus

buses trucks throughout

East Africa and communic

by SMS or email (Kenya)

Website wwwchekicoke

MDGMaps Generate

printable maps that

show performance in

each of the Millinneiu

Development Goals i

different locations in

world (Uganda)

Website mdgmaps

appspotcom

Umuhuza Hi-Tech oes

An SMS-based real estate

application that allows customers

to search for houses apartments

and land for rent or for sale with a

simple text message (Rwanda)

Website httpwwwfacebook

compagesUmuhuza-Hi-Tech-

Brokers-Ltd

16

17

18

19

20

832019 The New Face of Innovation

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j u m p s t a

r t i n g

t e c h n o l o g y

E a s t A f r i

c a

R e g i o n

a l

Y o u n g P r o f

e s s i o n

a l s

T e c h n o

l o g y S y m p

o s i u m

Kampala UgandaApril 20th-21st 2012

HOSTED BY ENTERPRISE TECHNOLOGY

Tel +256-701 769 606Email potoaictcreativescom

wwwictcreativescom

832019 The New Face of Innovation

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COMING SOON TO A SCREEN NEAR YOU

WWWICTCREATIVESCOM

Page 9: The New Face of Innovation

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SIZE PrICE ($US)

Full page (205 cm w x 26cm h)350

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Note Prices eclusive of VAT| Email salesictcreativescom for long term booking discounts

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Join us on wwwfaceoocomentepisetechnology to get weely updates on ou events

special offes and upcoming issues

(4000 readers in East Africa and beyond )

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JOSHUA MUSASIZIHead of Operations African Vending Systems-Payway

E N T E R P R I S E T E C H N O L O G Y

I S S U E 8 | 2 0 1 2

10

executive discussion

Joshua Musasizi is surprised

and pleasantly delighted that

we are 10 minutes early for our

interview ldquoFor me business mo

at the speed of light I often ass

character by the ability to keep

timerdquo

Y ou wee estalished in 2009 in

Afica Whatrsquos the stoy

Well the founders are from

Russia and thatrsquos where the story begins

Previously in Russia all payments were

made using scratch cards from paying

for TV to electricity and water Every

time you wanted to top up you had to

buy a card get a pin number and reload

We often ind it tedious to queue and

pay bills or visit the bank because they

are open during working hours and yet

paradoxically we are supposed to be at

work during working hours To address

the problems of queues ineficient

tellers wasted time online purchases

and all the other inconveniences of

traditional payment methods the founders

established African Vending Systems as

an easy electronic payment system aware

that the challenges faced in Russia were

very similar to the ones Africans faced

Under the brand Payway this electronic

payment system was designed to service

multiple vendors because a user would

be able to pay bills bank pay for TV

airtime and any range of services that can

be bought from different companies and

service providers

All payments are done electronically

It makes sense because collecting

payments is not the core business of

utility companies or telecos for exampl

if someone with the expertise can do it

better then it should be left to them to

handle it This helps companies focus o

doing their core business excellently

In Africa we started off with Kenya and

then moved to Uganda which is now

our African base from which we shall

extend to other countries in the region

We currently have 20 locations with

our kiosks in Kampala and about 100

retailers with our mobile Point of Servi

terminals

collecting payments is

not the core business of

utility companies or teleco

for example if someone

with the expertise can do

better then it should be le

to them to handle it This

helps companies focus ondoing their core business

excellently

ldquo

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1124

executive discussio

You pym wok s h s of hs

ind in East Afica Is it eliale

Service providers have realized that they

can sell better and sell more through our

Kiosks our Mobile Point of Sale units and

the Web based Interface while customers

beneit from the convenience ubiquityof payment locations and speed of

transactions

Our kiosks are placed in public places like

retail outlets cinemas and other high

trafic areas where you select the service

you want to pay for ndashairtime TV internet

select the vendor enter your subscriber

number and once your cash is veriied

instantly your account is credited In

addition you get a receipt with an ID of the

terminal the date the time the operator

and the amount of money you paid Within

a few seconds the transaction is complete

compared to 10-15 minutes queuing at a

service providerrsquos ofice

We have heard some interesting stories for

example at one of the kiosks in Nalyaa we

had people asking for permission to take

their pictures beside the kiosks

Other people have been fearful of failing to

use the terminals but usually once they try

it they realize how easy and convenient

it is and they go and tell their colleagues

about it I have often sat and observed that

lsquowow-it-works momentrsquo when a person

comes to the kiosk for the irst time to

buy airtime for example and they receive

a conirmation instantly on their mobile

phone- the smile on their faces is amazing

(Our wow moment came when we tried to

buy airtime and instantly the logo of the

service provider changed)

With the webbased interface you simply

log in and pay for services using your

virtual wallet This is especially useful for

customers who do not have the time to

leave their ofices to clear bills buy airtime

and other time consuming tasks

The mobile Point of Service has proved

useful in rural areas small trading

centres (we have them in places as far as

Ntungamo Kalangala and Mbarara) where

where the internet is not very accessible

The PoS is a handheld device managed by

an individual who will help the customer

go through the entire payment process

How diffeent is you sevice fom

moile money offeed y vaious

telecos

Mobile money is strictly for transferring

money via a mobile phone thatrsquos the only

way it works and it is vendor dependent

Payway works on three platforms the

self-service kiosk the mobile PoS and

the web interface so issues of downtime

and delayed payments are non-existent

For example ever since we started our

operations in Uganda in May 2010 our

system has been down only once-for about

6 hours We are vendor neutral and weaccept payment for all services We also

have an accountability system where users

are given detailed receipts that can always

be referred to if they encounter a problem

with the service

Once we get fully integrated with the banks

users will also be able to transfer money

from the bank to their virtual wallet and

then pay for the services they need You

will also be able to transfer money from

one virtual wallet to another

Is you system fool poof Every

transaction you perform on our network

is visible to us For example we have a

machine at Tirupati and someone called to

say he put in his 50000= and the screen

went back to the home screen before

activating his orange internet However the

machine cannot accept any money before

a subscriber number is input- itrsquos a step by

step process because the money has to be

tied to unique numberAnother user said he inserted a 2000 note

and claimed that he did not get his airtime

We sent in our customer care rep who

opened the machine and upon examining

the cassette did not see any 2000 note

The machine organizes the money in

all the different denominations We are

thoroughly transparent accurate and all

the transactions can be seen in real time

Our only job as Payway is to facilitate

payments not to sell services so if a

customer indeed does not get the servic

they paid for ndashairtime in this case the

problem is usually with the service

provider who may be experiencingtechnical problems which has been the

case with one teleco this month

We have thoroughly tested all the secur

loopholes both human and non-human

ensure that our service is safe to use

Furthermore all our staff have undergo

both technical and customer friendly

training to deal with any customer quer

We even have a toll free line which is

available 24 hours everyday- all you hav

to do is quote your receipt number andyour problem

Can I use dollas in the ios How

aout othe cuencies O countefe

notes

There is a dollar function though right n

it is not in use The machine knows the

dollar ratendashit is programmed in the syst

however we have deactivated it for now

because all service providers would hav

provide different dollar rates which wou

signiicantly complicate the payment

process for the user However for a serv

provider like Multichoice the machine h

been customized to accept dollars at the

Multichoice exchange rate since paymen

have to be made in dollars The machine

is programmed to work with the curren

of the country In Kenya it will only acce

Kenyan Shillings in Uganda it only acce

Ugandan Shillings If you put in anything

else a paper or card or counterfeits it w

eject it

Who egulates you sevice if I have a

complaint against you

Whoever the regulator might be we are

not yet certain however in the event of

arbitration all transactions will leave

either a digital or paper trail so justice w

always be done The regulator can acces

our database and do all the veriication

832019 The New Face of Innovation

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12

E N T E R P R I S E T E C H N O L O G Y

I S S U

E 8 | 2 0 1 2

necessary

How do you guaantee the secuity of

money inside these ioss Can thieves

cay it away

(Joshua laughs contemplating an answer)

Yes they can be picked and taken away

however these particular ones are

designed to be indoors and monitored by

security There are outdoor

units which are more robust

and near impossible to move-

but they are currently not

available in Uganda

Which type of vendos

have found Payway most

attactive

Currently our client list

includes Uganda Telecom

MTN Orange Airtel DSTv and

Star TimesTV Warid Telecom

and Datanet We are in talks

with banks to integrate our

service with them so that very

soon customers will be able to

deposit money on their bank

accounts via Payway

How o i po by hg

one of these ioss on my

pemises What is the

pocess of getting a ios

on my pemises

Businesses can beneit

by earning commission

on sales made using the

kiosks However we do not

necessarily give kiosks to

every business we have to

irst assess the trafic on the premises

and determine whether it makes business

sense for us to have a kiosk or a mobilePoS If you want to become an agentdealer

you simply ill in an application form

we will come to the site and assess the

suitability

Cuently theersquos TV Intenet and

Aitime what othe sevices might

we e ale to access with the Payway

system

We are system programmers we wake up

everyday thinking about how we can make

Payway more useful to customers Herersquos

a great example We had a client come in

and request to have airtime of 50000 UGX

given to each of his 120 employees These

employees were all on different networksand the process had to be done manually

and accurately otherwise any mistake

in the numbers would be a loss on our

part After that horrendous experience I

gathered our team of programmers and we

developed a system for batch processing

With that system all we had to do was copy

and paste the numbers and the system

would automatically give them the airtime

We try to anticipate customer needs and

then program the system to satisfy that

need When a client walks up to us and

asks whether our system can perform a

certain task we say ldquoYesrdquo and then we

igure out how to make it a reality

Soon you will be able to pay for grocery

shopping at Uchumi Nakumatt fuel

school fees- for example St Lawrence

University now accepts fees payment

through the Payway network We also p

to enable online payments and integratinternational vendors like Paypal for

example

If I have a sevice that I want

customes to uy though Payw

how do I get onto you netwo

The most important requiremen

is to have an Application

Programming Interface (API)

which simply enables software

applications to talk to each other

in terms of how certain tasks

should be performed without th

user being aware of the backdoo

communication So the API woul

help your service talk to our syst

If it makes business sense we wo

be happy to integrate your servic

into our system we beneit from

commission off your sales

How else can these teminals

used

Therersquos commercial targeted

advertising on the kiosks

Our terminals have screens

which users can see and th

machines can be programm

to show advertising based

what users have paid for If

example a user pays for Wa

airtime the system will the

show a PakaSurf advert If the user pays

Airtel it may show something about Kik

Too Good

What do you do apat fom

pogamming

Programming takes a toll on you When

Irsquom not at work I spend time at home

with family looking after my three youn

children- two girls and one boy and my

older child- my wife Itrsquos refreshing

ldquoWhen a client walks up to us and asks

whether our system can perform a certain

task we say lsquoYesrsquo and then we igure out how

to make it a realityrdquo

executive discussion

832019 The New Face of Innovation

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enterprise innovatio

Companies tend to

want to play it safe-

hiring cookie cutter

employees who lsquoit in

with our corporate

culturersquo While this

plays out well for maintaining a brand

image it does zilch for keeping the

wheel of innovation spinning

Wersquove seen the dramatic climb

of companies that birthed an

innovation-a change in the way things

are done a new product or service

that offers new value but then over

time wersquove seen those same companies

slowly fade eventually becoming

irrelevant to the audiences that once

heralded their arrival We know that

those companies have eventually been

swallowed up in mergers bankruptcy

low value deals or mass exodus of

employees

What do companies need to do to

keep innovation alive and survive the

onslaught of ierce competition

1Hire dissenting opinion

Logic says this is professional

suicide but on the lipside hiring

different types of people provides

different solutions for old problems

Maintain a set of values that you hold

dear in your company-integrity loyalty

commitment hardwork but dissentingopinion should have its ield day as

long as it can be justiied with facts and

igures

2Turn the apple cart

Innovators are people who

question everything-can it be done

more eficiently more creatively

totally differently Often we have

preconceived ideas about how things

should be done when there is no real

logic and it all boils down to personal

preference Innovators however are

people who upset the cart and discover

that consumers have actually been

looking for something new

3Keep your ear to the ground

Some managers are too engrossed

in daily operations that they do not see

the signs of the times-trends that are

going to affect their businesses Social

media for example has long been on

the scene and while a few companies

took note and started harnessing its

marketing power others continued

with expensive traditional marketing to

their detriment

4Be the customer

Customers needs are constantly

growing and luctuating and although

they cannot all be satisiied there areneeds that are constantly echoed

Companies need to think like the

customer not like the service provider

in order to be able to innovate a new

way of providing an old service

Applersquos Steve Jobs was a stickler for

this-all the technologies iPod iPhone

iPad he invented addressed his own

pet peeves If something irks you- it

probably irks most people too-solve it

5Invite the rank and file to theroundtable

Companies live with a common falsity

that managers have all the best ideas

however it is usually unheard break

away factions in the lowest rungs that

often end up building rival companies

with great innovations Clever

companies invite everyone to suggest

an idea for improvement

How to keep innovation alive in your company and re-invent your brand

STAYING AHEAD OF THE COMPETITIONJoyce kyeyune Tonda

832019 The New Face of Innovation

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E N T E R P R I S E T E C H N O L O G Y

N O V E

M B E R D E C E M B E R 2 0 0 9

14

STEVEJOBSAn enigma alive an icon dead what did that odd lsquoirsquo nomenclature really mean

On October 5th the man who had been the fulcrum of Applersquos revolutionary products- the iMac Bhe iPod the iPhone and the iPad succumbed to pancreatic cancer Tributes lowed far and wide

Barack Obama to David Cameron to rivals like Microsoftrsquos Bill Gates Samsungrsquos GS Choi with wApple was embroiled in a patents battle to media maestro Rupert Murdorch From China 35 miributes were sent in and Jobrsquos death became one of the most talked about events in recent hi

with 10000 tweets per second

1955-2011

832019 The New Face of Innovation

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tribu

He was known as the egomaniac of

Silicon Valley and was oficially

acknowledged as one of Americarsquos

toughest bosses in 1993

Several theories have been suggested for

the unique lsquoirsquo naming trend that Apple

adapted One theory suggests that this

unconventional naming policy was copied

from Intel around the time Intel wanted to

brand their versions in the 80s The lsquoirsquo stood

for Intel and was placed before a numerical

representation of a version eg i8768

instead of just 8768

Another theory suggests it stands for

lsquointernetrsquo since many of the Apple products

provide access to the web

Then there are the more romantic theories

suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo

device you can call your own

In 1998 at the lsquoApple Back on Trackrsquo when

Steve Jobs introduced the iMac computer

to the world amd he displayed a slide that

supported the romanticists the lsquoirsquo stood for

internet individual instruct inform and

inspire because it did all of those things for

the individual

Was he an innovator who believed what

worked for him what solved his problems

would probably do the same for everyone

else Your son might walk with an iPod

everywhere he goes your daughter might

be glued to her Mac computer and your

spouse might be begging you to get them

the latest iPhone You might use iTunes

software to arrange your Michael Jackson

collection and your toddler might love that

Pixar-animated movieToy Story or A Bugrsquos

Life Whatever Apple product has made itsway into your life Steve Jobs is responsible

for its innovative features sleek design an

marketability

Perhaps Jobs was a highly individualistic

person who believed in the philosophy

of self After all when he resumed as

Applersquos CEO in 1997 he got rid of all their

philanthropic programs claiming that the

should wait to make proit then think abo

giving it away to charity

Was he a narcissist Does the lsquoirsquo in those

brand names actually stand for Steve Jobs

himself

Regardless of his motivation and shades

of egomania Jobs justiiably brought

technology home- by taking the complex

out of it and making it simple beautiful an

useful- all the those characteristics we va

in our lives

Melissa Kyeyunemelissakyeyuneyahoocom

1969 Introduced tocomputers byWozniak Stephen

1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet

1976Launches AppleComputer withWozniak

1980LaunchesmassivelysuccessfulApple II and thecompany goespublic

1980Steve Jobs worth$200 million atage 25

1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup

1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million

1988Releases NeXTCube PC but salesflounder

1991

Married in BuddhistCeremony

1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn

1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily

2001Job once again stunsthe world with the

digital music deviceiPod

2003Jobsdiagnosedwithpancreaticcancer

2007iPhonewows theindustry as theultimate digitalconvergencedebice

2010iPad unveiled withimmense success

2011Jobs resigns asApple CEO anddies a fewmonths later

2011Jobs valuedat $83 bn

1998The stunning whitedesign iMac isintroduced and putsApple back onthe map

TIMELINE OF INNOVATION

832019 The New Face of Innovation

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E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

THE NEW FACE OF

INNOVATION

APPLICAT

GALORE

EAST AFR

THE TOP 2

gt Financial

gt Social servi

gt Whistleblowgt Games

gt Governmen

gt Sports

gt Health

gt Entertainme

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

832019 The New Face of Innovation

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innovation top 2

What is a ille app

Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for

innovators to constantly come up with new ideas that are not only practical but also new and

exciting to the market

Usaility How easily adaptable would people be to this new app No matter how great and

useful your app is if it is very complicated for the end user it will not succeed especially in a

commercial setting

Commecial aspect Can you actually make money from this app Unless you are in the char

business you need to develop an application that you can actually make money from If it is

one that allows per user subscription so much the better It is more astute to make smaller

revenues over a long period of time than try and make huge proits in one kill

Successfully commecializing the app Make it free the irst time you launch it This remov

the hurdles for irst time users Manage it by providing user names for anyone interested in

gaining access Once you have a large number of users then you can levy a users fee once

people are addicted When the users numbers grow constantly then revenue can also be

gained through advertising Advertisers are very interested in wide user networks for massiv

coverage of their products

My ille app

The online reservation system

bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service

you needbull Works for users who need to book on short notice

bull Administrative costs are lowered for any business that uses an online reservation system

bull Provides the owners of the service a wider network coverage

bull It often provides you the best bargains for say hotels tickets holidays travel

PERSPECTIVE ON THE lsquoKILLER APPrsquo

Veronica Ssempebwa is the General

Manager for SW Global an African

founded application services provider

with operations in 10 countries across the

world Veronica Ssempebwa has 10 years

experience working in inancial services

and ICT sectors She holds a Masters

Degree in International Business from the

University of Wolverhampton England

SW Global is one of the irst globally

competitive technology companies to

emerge from West Africa and penetrate

the global information technology (IT)

marketThe SW Global model is a uniqueadaptation of the now well-known ASP

model

The company is successfully implementing

a new paradigm that is based upon

world-class cutting-edge applications

development and delivery Its software

as service business focuses oninancial

Intermediation Consumer Aggregation

and Application Service Provision

rECOMMENDEDrEADING

Downloadeoo fom

httpwwwafiappscompostafican-apps-in-a-

gloal-maetplace

Veonica Ssempewa

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1824

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

8

Mafuta GO Keeps you up to date with fuel prices in stations near you

around the city helping you save on fuel costs (Uganda)

Website httpmafutagoappspotcom

innovation top 20

Niohapa This app enables you to earn

loyalty points for visiting different location

in Nairobi thus providing businesses an

opportunity to reward their most loyal

customers Nikohapa translates to ldquoI am

hererdquo (Kenya)Website wwwnikohapacom

e-Soo Gives farmers consumers

and traders accurate market text

messages on commodities and prices

It is currently used in 50 markets with

plans for increased usage (Rwanda )Website httpwwwesokogovrw

MedAfica Users subscribe to a number

of health services including symptom

checkers irst-aid information doctor amp

hospital directories (Kenya)

Website wwwshimbamobilecom

GetH2O Mtaani If you love strate

you will enjoy this game which invo

survival in an African ghetto where

have to battle gangs ind clean wa

money and prosper (Kenya)

Website wwwgeth20gamecom

1

2

3 4

5

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1924

iCow Gives diary farmers information

on keeping their cows healthy from

diseases improving milk production

care during gestation and the nearest

vet (Kenya)

Website wwwicowcoke

Matatu Fastest

downloaded application

in Uganda- it is an

electronic rendition of

the card game popularly

played in Uganda

where an individual

has to inish playing all

their cards before their

opponent There are

plans to introduce Matatu

tournaments (Uganda)

Website wwwmarket

androidcom

ZWod Fun educational tool that teaches

children how to spell as they destroy

zombies

Website httpwwwfacebookcomZword

Shoppes Delight Helps consumers compare

prices across various retailers and ind and receive

bargain alerts (Kenya)

Website wwwmarketandroidcom

Loopa In Luganda the word lsquolooparsquomeans

lsquoto report to the authoritiesrsquo Loopa is an eco

visualizing tool that enables the community to

report water pollution in their area (Uganda)

Website httpwedcomugandacomloopa

innovation top 2

6

7

8

9 10

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E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

20

Msema kweli (Msema Kweli which means

lsquoTruth tellerrsquo) enables citizens to hold area MPs

accountable for development in their constituencies

by providing information on the use of donor funds

government funds World Bank and the work of local NGOs (Kenya)

Websitehttpmsemakweliihubcokepages

homephp

innovation top 20

kasha Securely save

backup all your important

text messages for life Texts

of mobile transactions

evidence dates and other

details (Kenya)Website wwwkashamobi

Eat Out This comprehensive guide wil

give you prices of your favourite restaur

from fast food to ine dining based on

location type of event and even type of

cuisine anywhere in Nairobi Info about

restaurant includes wi-i access wine lis

maps and reviews (Kenya)

Website wwweatoutcoke

kivuo Enjoy online

shopping in Tanzania with

various payment methods

including mpesa airtel

money bank paypal or Visa

credit card (Tanzania)

Website wwwkivukocom

Map the cap This app provides

visualizations of latrines that need emptying

thus saving cesspool emptiers many rounds

in one area It will also identify hotspots

where sewage is being dumped and needs to

be removed (Uganda)

Website httpmapthecrapfreezokanet

11

1213

14

15

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innovation top 2

bighte Monday Job seekers in

Kenya Uganda and Tanzania can use

it to receive alerts on job types they

have speciied as well as apply for the

jobs directly within the appWebsite wwwbrightermonday com

Hewa If yoursquore a fan of

Kenyan music Hewa is

a one stop shop where

you can access all Kenyan

local music buy using

airtime on your phone

or simply listen without

downloading (Kenya)

Website wwwhewacoke

Chei Use it to ind car

buyers and car sellers

-4WDrsquos pikipikis matatus

buses trucks throughout

East Africa and communic

by SMS or email (Kenya)

Website wwwchekicoke

MDGMaps Generate

printable maps that

show performance in

each of the Millinneiu

Development Goals i

different locations in

world (Uganda)

Website mdgmaps

appspotcom

Umuhuza Hi-Tech oes

An SMS-based real estate

application that allows customers

to search for houses apartments

and land for rent or for sale with a

simple text message (Rwanda)

Website httpwwwfacebook

compagesUmuhuza-Hi-Tech-

Brokers-Ltd

16

17

18

19

20

832019 The New Face of Innovation

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j u m p s t a

r t i n g

t e c h n o l o g y

E a s t A f r i

c a

R e g i o n

a l

Y o u n g P r o f

e s s i o n

a l s

T e c h n o

l o g y S y m p

o s i u m

Kampala UgandaApril 20th-21st 2012

HOSTED BY ENTERPRISE TECHNOLOGY

Tel +256-701 769 606Email potoaictcreativescom

wwwictcreativescom

832019 The New Face of Innovation

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832019 The New Face of Innovation

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COMING SOON TO A SCREEN NEAR YOU

WWWICTCREATIVESCOM

Page 10: The New Face of Innovation

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JOSHUA MUSASIZIHead of Operations African Vending Systems-Payway

E N T E R P R I S E T E C H N O L O G Y

I S S U E 8 | 2 0 1 2

10

executive discussion

Joshua Musasizi is surprised

and pleasantly delighted that

we are 10 minutes early for our

interview ldquoFor me business mo

at the speed of light I often ass

character by the ability to keep

timerdquo

Y ou wee estalished in 2009 in

Afica Whatrsquos the stoy

Well the founders are from

Russia and thatrsquos where the story begins

Previously in Russia all payments were

made using scratch cards from paying

for TV to electricity and water Every

time you wanted to top up you had to

buy a card get a pin number and reload

We often ind it tedious to queue and

pay bills or visit the bank because they

are open during working hours and yet

paradoxically we are supposed to be at

work during working hours To address

the problems of queues ineficient

tellers wasted time online purchases

and all the other inconveniences of

traditional payment methods the founders

established African Vending Systems as

an easy electronic payment system aware

that the challenges faced in Russia were

very similar to the ones Africans faced

Under the brand Payway this electronic

payment system was designed to service

multiple vendors because a user would

be able to pay bills bank pay for TV

airtime and any range of services that can

be bought from different companies and

service providers

All payments are done electronically

It makes sense because collecting

payments is not the core business of

utility companies or telecos for exampl

if someone with the expertise can do it

better then it should be left to them to

handle it This helps companies focus o

doing their core business excellently

In Africa we started off with Kenya and

then moved to Uganda which is now

our African base from which we shall

extend to other countries in the region

We currently have 20 locations with

our kiosks in Kampala and about 100

retailers with our mobile Point of Servi

terminals

collecting payments is

not the core business of

utility companies or teleco

for example if someone

with the expertise can do

better then it should be le

to them to handle it This

helps companies focus ondoing their core business

excellently

ldquo

832019 The New Face of Innovation

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executive discussio

You pym wok s h s of hs

ind in East Afica Is it eliale

Service providers have realized that they

can sell better and sell more through our

Kiosks our Mobile Point of Sale units and

the Web based Interface while customers

beneit from the convenience ubiquityof payment locations and speed of

transactions

Our kiosks are placed in public places like

retail outlets cinemas and other high

trafic areas where you select the service

you want to pay for ndashairtime TV internet

select the vendor enter your subscriber

number and once your cash is veriied

instantly your account is credited In

addition you get a receipt with an ID of the

terminal the date the time the operator

and the amount of money you paid Within

a few seconds the transaction is complete

compared to 10-15 minutes queuing at a

service providerrsquos ofice

We have heard some interesting stories for

example at one of the kiosks in Nalyaa we

had people asking for permission to take

their pictures beside the kiosks

Other people have been fearful of failing to

use the terminals but usually once they try

it they realize how easy and convenient

it is and they go and tell their colleagues

about it I have often sat and observed that

lsquowow-it-works momentrsquo when a person

comes to the kiosk for the irst time to

buy airtime for example and they receive

a conirmation instantly on their mobile

phone- the smile on their faces is amazing

(Our wow moment came when we tried to

buy airtime and instantly the logo of the

service provider changed)

With the webbased interface you simply

log in and pay for services using your

virtual wallet This is especially useful for

customers who do not have the time to

leave their ofices to clear bills buy airtime

and other time consuming tasks

The mobile Point of Service has proved

useful in rural areas small trading

centres (we have them in places as far as

Ntungamo Kalangala and Mbarara) where

where the internet is not very accessible

The PoS is a handheld device managed by

an individual who will help the customer

go through the entire payment process

How diffeent is you sevice fom

moile money offeed y vaious

telecos

Mobile money is strictly for transferring

money via a mobile phone thatrsquos the only

way it works and it is vendor dependent

Payway works on three platforms the

self-service kiosk the mobile PoS and

the web interface so issues of downtime

and delayed payments are non-existent

For example ever since we started our

operations in Uganda in May 2010 our

system has been down only once-for about

6 hours We are vendor neutral and weaccept payment for all services We also

have an accountability system where users

are given detailed receipts that can always

be referred to if they encounter a problem

with the service

Once we get fully integrated with the banks

users will also be able to transfer money

from the bank to their virtual wallet and

then pay for the services they need You

will also be able to transfer money from

one virtual wallet to another

Is you system fool poof Every

transaction you perform on our network

is visible to us For example we have a

machine at Tirupati and someone called to

say he put in his 50000= and the screen

went back to the home screen before

activating his orange internet However the

machine cannot accept any money before

a subscriber number is input- itrsquos a step by

step process because the money has to be

tied to unique numberAnother user said he inserted a 2000 note

and claimed that he did not get his airtime

We sent in our customer care rep who

opened the machine and upon examining

the cassette did not see any 2000 note

The machine organizes the money in

all the different denominations We are

thoroughly transparent accurate and all

the transactions can be seen in real time

Our only job as Payway is to facilitate

payments not to sell services so if a

customer indeed does not get the servic

they paid for ndashairtime in this case the

problem is usually with the service

provider who may be experiencingtechnical problems which has been the

case with one teleco this month

We have thoroughly tested all the secur

loopholes both human and non-human

ensure that our service is safe to use

Furthermore all our staff have undergo

both technical and customer friendly

training to deal with any customer quer

We even have a toll free line which is

available 24 hours everyday- all you hav

to do is quote your receipt number andyour problem

Can I use dollas in the ios How

aout othe cuencies O countefe

notes

There is a dollar function though right n

it is not in use The machine knows the

dollar ratendashit is programmed in the syst

however we have deactivated it for now

because all service providers would hav

provide different dollar rates which wou

signiicantly complicate the payment

process for the user However for a serv

provider like Multichoice the machine h

been customized to accept dollars at the

Multichoice exchange rate since paymen

have to be made in dollars The machine

is programmed to work with the curren

of the country In Kenya it will only acce

Kenyan Shillings in Uganda it only acce

Ugandan Shillings If you put in anything

else a paper or card or counterfeits it w

eject it

Who egulates you sevice if I have a

complaint against you

Whoever the regulator might be we are

not yet certain however in the event of

arbitration all transactions will leave

either a digital or paper trail so justice w

always be done The regulator can acces

our database and do all the veriication

832019 The New Face of Innovation

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12

E N T E R P R I S E T E C H N O L O G Y

I S S U

E 8 | 2 0 1 2

necessary

How do you guaantee the secuity of

money inside these ioss Can thieves

cay it away

(Joshua laughs contemplating an answer)

Yes they can be picked and taken away

however these particular ones are

designed to be indoors and monitored by

security There are outdoor

units which are more robust

and near impossible to move-

but they are currently not

available in Uganda

Which type of vendos

have found Payway most

attactive

Currently our client list

includes Uganda Telecom

MTN Orange Airtel DSTv and

Star TimesTV Warid Telecom

and Datanet We are in talks

with banks to integrate our

service with them so that very

soon customers will be able to

deposit money on their bank

accounts via Payway

How o i po by hg

one of these ioss on my

pemises What is the

pocess of getting a ios

on my pemises

Businesses can beneit

by earning commission

on sales made using the

kiosks However we do not

necessarily give kiosks to

every business we have to

irst assess the trafic on the premises

and determine whether it makes business

sense for us to have a kiosk or a mobilePoS If you want to become an agentdealer

you simply ill in an application form

we will come to the site and assess the

suitability

Cuently theersquos TV Intenet and

Aitime what othe sevices might

we e ale to access with the Payway

system

We are system programmers we wake up

everyday thinking about how we can make

Payway more useful to customers Herersquos

a great example We had a client come in

and request to have airtime of 50000 UGX

given to each of his 120 employees These

employees were all on different networksand the process had to be done manually

and accurately otherwise any mistake

in the numbers would be a loss on our

part After that horrendous experience I

gathered our team of programmers and we

developed a system for batch processing

With that system all we had to do was copy

and paste the numbers and the system

would automatically give them the airtime

We try to anticipate customer needs and

then program the system to satisfy that

need When a client walks up to us and

asks whether our system can perform a

certain task we say ldquoYesrdquo and then we

igure out how to make it a reality

Soon you will be able to pay for grocery

shopping at Uchumi Nakumatt fuel

school fees- for example St Lawrence

University now accepts fees payment

through the Payway network We also p

to enable online payments and integratinternational vendors like Paypal for

example

If I have a sevice that I want

customes to uy though Payw

how do I get onto you netwo

The most important requiremen

is to have an Application

Programming Interface (API)

which simply enables software

applications to talk to each other

in terms of how certain tasks

should be performed without th

user being aware of the backdoo

communication So the API woul

help your service talk to our syst

If it makes business sense we wo

be happy to integrate your servic

into our system we beneit from

commission off your sales

How else can these teminals

used

Therersquos commercial targeted

advertising on the kiosks

Our terminals have screens

which users can see and th

machines can be programm

to show advertising based

what users have paid for If

example a user pays for Wa

airtime the system will the

show a PakaSurf advert If the user pays

Airtel it may show something about Kik

Too Good

What do you do apat fom

pogamming

Programming takes a toll on you When

Irsquom not at work I spend time at home

with family looking after my three youn

children- two girls and one boy and my

older child- my wife Itrsquos refreshing

ldquoWhen a client walks up to us and asks

whether our system can perform a certain

task we say lsquoYesrsquo and then we igure out how

to make it a realityrdquo

executive discussion

832019 The New Face of Innovation

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enterprise innovatio

Companies tend to

want to play it safe-

hiring cookie cutter

employees who lsquoit in

with our corporate

culturersquo While this

plays out well for maintaining a brand

image it does zilch for keeping the

wheel of innovation spinning

Wersquove seen the dramatic climb

of companies that birthed an

innovation-a change in the way things

are done a new product or service

that offers new value but then over

time wersquove seen those same companies

slowly fade eventually becoming

irrelevant to the audiences that once

heralded their arrival We know that

those companies have eventually been

swallowed up in mergers bankruptcy

low value deals or mass exodus of

employees

What do companies need to do to

keep innovation alive and survive the

onslaught of ierce competition

1Hire dissenting opinion

Logic says this is professional

suicide but on the lipside hiring

different types of people provides

different solutions for old problems

Maintain a set of values that you hold

dear in your company-integrity loyalty

commitment hardwork but dissentingopinion should have its ield day as

long as it can be justiied with facts and

igures

2Turn the apple cart

Innovators are people who

question everything-can it be done

more eficiently more creatively

totally differently Often we have

preconceived ideas about how things

should be done when there is no real

logic and it all boils down to personal

preference Innovators however are

people who upset the cart and discover

that consumers have actually been

looking for something new

3Keep your ear to the ground

Some managers are too engrossed

in daily operations that they do not see

the signs of the times-trends that are

going to affect their businesses Social

media for example has long been on

the scene and while a few companies

took note and started harnessing its

marketing power others continued

with expensive traditional marketing to

their detriment

4Be the customer

Customers needs are constantly

growing and luctuating and although

they cannot all be satisiied there areneeds that are constantly echoed

Companies need to think like the

customer not like the service provider

in order to be able to innovate a new

way of providing an old service

Applersquos Steve Jobs was a stickler for

this-all the technologies iPod iPhone

iPad he invented addressed his own

pet peeves If something irks you- it

probably irks most people too-solve it

5Invite the rank and file to theroundtable

Companies live with a common falsity

that managers have all the best ideas

however it is usually unheard break

away factions in the lowest rungs that

often end up building rival companies

with great innovations Clever

companies invite everyone to suggest

an idea for improvement

How to keep innovation alive in your company and re-invent your brand

STAYING AHEAD OF THE COMPETITIONJoyce kyeyune Tonda

832019 The New Face of Innovation

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E N T E R P R I S E T E C H N O L O G Y

N O V E

M B E R D E C E M B E R 2 0 0 9

14

STEVEJOBSAn enigma alive an icon dead what did that odd lsquoirsquo nomenclature really mean

On October 5th the man who had been the fulcrum of Applersquos revolutionary products- the iMac Bhe iPod the iPhone and the iPad succumbed to pancreatic cancer Tributes lowed far and wide

Barack Obama to David Cameron to rivals like Microsoftrsquos Bill Gates Samsungrsquos GS Choi with wApple was embroiled in a patents battle to media maestro Rupert Murdorch From China 35 miributes were sent in and Jobrsquos death became one of the most talked about events in recent hi

with 10000 tweets per second

1955-2011

832019 The New Face of Innovation

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tribu

He was known as the egomaniac of

Silicon Valley and was oficially

acknowledged as one of Americarsquos

toughest bosses in 1993

Several theories have been suggested for

the unique lsquoirsquo naming trend that Apple

adapted One theory suggests that this

unconventional naming policy was copied

from Intel around the time Intel wanted to

brand their versions in the 80s The lsquoirsquo stood

for Intel and was placed before a numerical

representation of a version eg i8768

instead of just 8768

Another theory suggests it stands for

lsquointernetrsquo since many of the Apple products

provide access to the web

Then there are the more romantic theories

suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo

device you can call your own

In 1998 at the lsquoApple Back on Trackrsquo when

Steve Jobs introduced the iMac computer

to the world amd he displayed a slide that

supported the romanticists the lsquoirsquo stood for

internet individual instruct inform and

inspire because it did all of those things for

the individual

Was he an innovator who believed what

worked for him what solved his problems

would probably do the same for everyone

else Your son might walk with an iPod

everywhere he goes your daughter might

be glued to her Mac computer and your

spouse might be begging you to get them

the latest iPhone You might use iTunes

software to arrange your Michael Jackson

collection and your toddler might love that

Pixar-animated movieToy Story or A Bugrsquos

Life Whatever Apple product has made itsway into your life Steve Jobs is responsible

for its innovative features sleek design an

marketability

Perhaps Jobs was a highly individualistic

person who believed in the philosophy

of self After all when he resumed as

Applersquos CEO in 1997 he got rid of all their

philanthropic programs claiming that the

should wait to make proit then think abo

giving it away to charity

Was he a narcissist Does the lsquoirsquo in those

brand names actually stand for Steve Jobs

himself

Regardless of his motivation and shades

of egomania Jobs justiiably brought

technology home- by taking the complex

out of it and making it simple beautiful an

useful- all the those characteristics we va

in our lives

Melissa Kyeyunemelissakyeyuneyahoocom

1969 Introduced tocomputers byWozniak Stephen

1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet

1976Launches AppleComputer withWozniak

1980LaunchesmassivelysuccessfulApple II and thecompany goespublic

1980Steve Jobs worth$200 million atage 25

1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup

1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million

1988Releases NeXTCube PC but salesflounder

1991

Married in BuddhistCeremony

1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn

1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily

2001Job once again stunsthe world with the

digital music deviceiPod

2003Jobsdiagnosedwithpancreaticcancer

2007iPhonewows theindustry as theultimate digitalconvergencedebice

2010iPad unveiled withimmense success

2011Jobs resigns asApple CEO anddies a fewmonths later

2011Jobs valuedat $83 bn

1998The stunning whitedesign iMac isintroduced and putsApple back onthe map

TIMELINE OF INNOVATION

832019 The New Face of Innovation

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E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

THE NEW FACE OF

INNOVATION

APPLICAT

GALORE

EAST AFR

THE TOP 2

gt Financial

gt Social servi

gt Whistleblowgt Games

gt Governmen

gt Sports

gt Health

gt Entertainme

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

832019 The New Face of Innovation

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innovation top 2

What is a ille app

Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for

innovators to constantly come up with new ideas that are not only practical but also new and

exciting to the market

Usaility How easily adaptable would people be to this new app No matter how great and

useful your app is if it is very complicated for the end user it will not succeed especially in a

commercial setting

Commecial aspect Can you actually make money from this app Unless you are in the char

business you need to develop an application that you can actually make money from If it is

one that allows per user subscription so much the better It is more astute to make smaller

revenues over a long period of time than try and make huge proits in one kill

Successfully commecializing the app Make it free the irst time you launch it This remov

the hurdles for irst time users Manage it by providing user names for anyone interested in

gaining access Once you have a large number of users then you can levy a users fee once

people are addicted When the users numbers grow constantly then revenue can also be

gained through advertising Advertisers are very interested in wide user networks for massiv

coverage of their products

My ille app

The online reservation system

bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service

you needbull Works for users who need to book on short notice

bull Administrative costs are lowered for any business that uses an online reservation system

bull Provides the owners of the service a wider network coverage

bull It often provides you the best bargains for say hotels tickets holidays travel

PERSPECTIVE ON THE lsquoKILLER APPrsquo

Veronica Ssempebwa is the General

Manager for SW Global an African

founded application services provider

with operations in 10 countries across the

world Veronica Ssempebwa has 10 years

experience working in inancial services

and ICT sectors She holds a Masters

Degree in International Business from the

University of Wolverhampton England

SW Global is one of the irst globally

competitive technology companies to

emerge from West Africa and penetrate

the global information technology (IT)

marketThe SW Global model is a uniqueadaptation of the now well-known ASP

model

The company is successfully implementing

a new paradigm that is based upon

world-class cutting-edge applications

development and delivery Its software

as service business focuses oninancial

Intermediation Consumer Aggregation

and Application Service Provision

rECOMMENDEDrEADING

Downloadeoo fom

httpwwwafiappscompostafican-apps-in-a-

gloal-maetplace

Veonica Ssempewa

832019 The New Face of Innovation

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E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

8

Mafuta GO Keeps you up to date with fuel prices in stations near you

around the city helping you save on fuel costs (Uganda)

Website httpmafutagoappspotcom

innovation top 20

Niohapa This app enables you to earn

loyalty points for visiting different location

in Nairobi thus providing businesses an

opportunity to reward their most loyal

customers Nikohapa translates to ldquoI am

hererdquo (Kenya)Website wwwnikohapacom

e-Soo Gives farmers consumers

and traders accurate market text

messages on commodities and prices

It is currently used in 50 markets with

plans for increased usage (Rwanda )Website httpwwwesokogovrw

MedAfica Users subscribe to a number

of health services including symptom

checkers irst-aid information doctor amp

hospital directories (Kenya)

Website wwwshimbamobilecom

GetH2O Mtaani If you love strate

you will enjoy this game which invo

survival in an African ghetto where

have to battle gangs ind clean wa

money and prosper (Kenya)

Website wwwgeth20gamecom

1

2

3 4

5

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1924

iCow Gives diary farmers information

on keeping their cows healthy from

diseases improving milk production

care during gestation and the nearest

vet (Kenya)

Website wwwicowcoke

Matatu Fastest

downloaded application

in Uganda- it is an

electronic rendition of

the card game popularly

played in Uganda

where an individual

has to inish playing all

their cards before their

opponent There are

plans to introduce Matatu

tournaments (Uganda)

Website wwwmarket

androidcom

ZWod Fun educational tool that teaches

children how to spell as they destroy

zombies

Website httpwwwfacebookcomZword

Shoppes Delight Helps consumers compare

prices across various retailers and ind and receive

bargain alerts (Kenya)

Website wwwmarketandroidcom

Loopa In Luganda the word lsquolooparsquomeans

lsquoto report to the authoritiesrsquo Loopa is an eco

visualizing tool that enables the community to

report water pollution in their area (Uganda)

Website httpwedcomugandacomloopa

innovation top 2

6

7

8

9 10

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2024

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

20

Msema kweli (Msema Kweli which means

lsquoTruth tellerrsquo) enables citizens to hold area MPs

accountable for development in their constituencies

by providing information on the use of donor funds

government funds World Bank and the work of local NGOs (Kenya)

Websitehttpmsemakweliihubcokepages

homephp

innovation top 20

kasha Securely save

backup all your important

text messages for life Texts

of mobile transactions

evidence dates and other

details (Kenya)Website wwwkashamobi

Eat Out This comprehensive guide wil

give you prices of your favourite restaur

from fast food to ine dining based on

location type of event and even type of

cuisine anywhere in Nairobi Info about

restaurant includes wi-i access wine lis

maps and reviews (Kenya)

Website wwweatoutcoke

kivuo Enjoy online

shopping in Tanzania with

various payment methods

including mpesa airtel

money bank paypal or Visa

credit card (Tanzania)

Website wwwkivukocom

Map the cap This app provides

visualizations of latrines that need emptying

thus saving cesspool emptiers many rounds

in one area It will also identify hotspots

where sewage is being dumped and needs to

be removed (Uganda)

Website httpmapthecrapfreezokanet

11

1213

14

15

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2124

innovation top 2

bighte Monday Job seekers in

Kenya Uganda and Tanzania can use

it to receive alerts on job types they

have speciied as well as apply for the

jobs directly within the appWebsite wwwbrightermonday com

Hewa If yoursquore a fan of

Kenyan music Hewa is

a one stop shop where

you can access all Kenyan

local music buy using

airtime on your phone

or simply listen without

downloading (Kenya)

Website wwwhewacoke

Chei Use it to ind car

buyers and car sellers

-4WDrsquos pikipikis matatus

buses trucks throughout

East Africa and communic

by SMS or email (Kenya)

Website wwwchekicoke

MDGMaps Generate

printable maps that

show performance in

each of the Millinneiu

Development Goals i

different locations in

world (Uganda)

Website mdgmaps

appspotcom

Umuhuza Hi-Tech oes

An SMS-based real estate

application that allows customers

to search for houses apartments

and land for rent or for sale with a

simple text message (Rwanda)

Website httpwwwfacebook

compagesUmuhuza-Hi-Tech-

Brokers-Ltd

16

17

18

19

20

832019 The New Face of Innovation

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j u m p s t a

r t i n g

t e c h n o l o g y

E a s t A f r i

c a

R e g i o n

a l

Y o u n g P r o f

e s s i o n

a l s

T e c h n o

l o g y S y m p

o s i u m

Kampala UgandaApril 20th-21st 2012

HOSTED BY ENTERPRISE TECHNOLOGY

Tel +256-701 769 606Email potoaictcreativescom

wwwictcreativescom

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2324

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2424

COMING SOON TO A SCREEN NEAR YOU

WWWICTCREATIVESCOM

Page 11: The New Face of Innovation

832019 The New Face of Innovation

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executive discussio

You pym wok s h s of hs

ind in East Afica Is it eliale

Service providers have realized that they

can sell better and sell more through our

Kiosks our Mobile Point of Sale units and

the Web based Interface while customers

beneit from the convenience ubiquityof payment locations and speed of

transactions

Our kiosks are placed in public places like

retail outlets cinemas and other high

trafic areas where you select the service

you want to pay for ndashairtime TV internet

select the vendor enter your subscriber

number and once your cash is veriied

instantly your account is credited In

addition you get a receipt with an ID of the

terminal the date the time the operator

and the amount of money you paid Within

a few seconds the transaction is complete

compared to 10-15 minutes queuing at a

service providerrsquos ofice

We have heard some interesting stories for

example at one of the kiosks in Nalyaa we

had people asking for permission to take

their pictures beside the kiosks

Other people have been fearful of failing to

use the terminals but usually once they try

it they realize how easy and convenient

it is and they go and tell their colleagues

about it I have often sat and observed that

lsquowow-it-works momentrsquo when a person

comes to the kiosk for the irst time to

buy airtime for example and they receive

a conirmation instantly on their mobile

phone- the smile on their faces is amazing

(Our wow moment came when we tried to

buy airtime and instantly the logo of the

service provider changed)

With the webbased interface you simply

log in and pay for services using your

virtual wallet This is especially useful for

customers who do not have the time to

leave their ofices to clear bills buy airtime

and other time consuming tasks

The mobile Point of Service has proved

useful in rural areas small trading

centres (we have them in places as far as

Ntungamo Kalangala and Mbarara) where

where the internet is not very accessible

The PoS is a handheld device managed by

an individual who will help the customer

go through the entire payment process

How diffeent is you sevice fom

moile money offeed y vaious

telecos

Mobile money is strictly for transferring

money via a mobile phone thatrsquos the only

way it works and it is vendor dependent

Payway works on three platforms the

self-service kiosk the mobile PoS and

the web interface so issues of downtime

and delayed payments are non-existent

For example ever since we started our

operations in Uganda in May 2010 our

system has been down only once-for about

6 hours We are vendor neutral and weaccept payment for all services We also

have an accountability system where users

are given detailed receipts that can always

be referred to if they encounter a problem

with the service

Once we get fully integrated with the banks

users will also be able to transfer money

from the bank to their virtual wallet and

then pay for the services they need You

will also be able to transfer money from

one virtual wallet to another

Is you system fool poof Every

transaction you perform on our network

is visible to us For example we have a

machine at Tirupati and someone called to

say he put in his 50000= and the screen

went back to the home screen before

activating his orange internet However the

machine cannot accept any money before

a subscriber number is input- itrsquos a step by

step process because the money has to be

tied to unique numberAnother user said he inserted a 2000 note

and claimed that he did not get his airtime

We sent in our customer care rep who

opened the machine and upon examining

the cassette did not see any 2000 note

The machine organizes the money in

all the different denominations We are

thoroughly transparent accurate and all

the transactions can be seen in real time

Our only job as Payway is to facilitate

payments not to sell services so if a

customer indeed does not get the servic

they paid for ndashairtime in this case the

problem is usually with the service

provider who may be experiencingtechnical problems which has been the

case with one teleco this month

We have thoroughly tested all the secur

loopholes both human and non-human

ensure that our service is safe to use

Furthermore all our staff have undergo

both technical and customer friendly

training to deal with any customer quer

We even have a toll free line which is

available 24 hours everyday- all you hav

to do is quote your receipt number andyour problem

Can I use dollas in the ios How

aout othe cuencies O countefe

notes

There is a dollar function though right n

it is not in use The machine knows the

dollar ratendashit is programmed in the syst

however we have deactivated it for now

because all service providers would hav

provide different dollar rates which wou

signiicantly complicate the payment

process for the user However for a serv

provider like Multichoice the machine h

been customized to accept dollars at the

Multichoice exchange rate since paymen

have to be made in dollars The machine

is programmed to work with the curren

of the country In Kenya it will only acce

Kenyan Shillings in Uganda it only acce

Ugandan Shillings If you put in anything

else a paper or card or counterfeits it w

eject it

Who egulates you sevice if I have a

complaint against you

Whoever the regulator might be we are

not yet certain however in the event of

arbitration all transactions will leave

either a digital or paper trail so justice w

always be done The regulator can acces

our database and do all the veriication

832019 The New Face of Innovation

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12

E N T E R P R I S E T E C H N O L O G Y

I S S U

E 8 | 2 0 1 2

necessary

How do you guaantee the secuity of

money inside these ioss Can thieves

cay it away

(Joshua laughs contemplating an answer)

Yes they can be picked and taken away

however these particular ones are

designed to be indoors and monitored by

security There are outdoor

units which are more robust

and near impossible to move-

but they are currently not

available in Uganda

Which type of vendos

have found Payway most

attactive

Currently our client list

includes Uganda Telecom

MTN Orange Airtel DSTv and

Star TimesTV Warid Telecom

and Datanet We are in talks

with banks to integrate our

service with them so that very

soon customers will be able to

deposit money on their bank

accounts via Payway

How o i po by hg

one of these ioss on my

pemises What is the

pocess of getting a ios

on my pemises

Businesses can beneit

by earning commission

on sales made using the

kiosks However we do not

necessarily give kiosks to

every business we have to

irst assess the trafic on the premises

and determine whether it makes business

sense for us to have a kiosk or a mobilePoS If you want to become an agentdealer

you simply ill in an application form

we will come to the site and assess the

suitability

Cuently theersquos TV Intenet and

Aitime what othe sevices might

we e ale to access with the Payway

system

We are system programmers we wake up

everyday thinking about how we can make

Payway more useful to customers Herersquos

a great example We had a client come in

and request to have airtime of 50000 UGX

given to each of his 120 employees These

employees were all on different networksand the process had to be done manually

and accurately otherwise any mistake

in the numbers would be a loss on our

part After that horrendous experience I

gathered our team of programmers and we

developed a system for batch processing

With that system all we had to do was copy

and paste the numbers and the system

would automatically give them the airtime

We try to anticipate customer needs and

then program the system to satisfy that

need When a client walks up to us and

asks whether our system can perform a

certain task we say ldquoYesrdquo and then we

igure out how to make it a reality

Soon you will be able to pay for grocery

shopping at Uchumi Nakumatt fuel

school fees- for example St Lawrence

University now accepts fees payment

through the Payway network We also p

to enable online payments and integratinternational vendors like Paypal for

example

If I have a sevice that I want

customes to uy though Payw

how do I get onto you netwo

The most important requiremen

is to have an Application

Programming Interface (API)

which simply enables software

applications to talk to each other

in terms of how certain tasks

should be performed without th

user being aware of the backdoo

communication So the API woul

help your service talk to our syst

If it makes business sense we wo

be happy to integrate your servic

into our system we beneit from

commission off your sales

How else can these teminals

used

Therersquos commercial targeted

advertising on the kiosks

Our terminals have screens

which users can see and th

machines can be programm

to show advertising based

what users have paid for If

example a user pays for Wa

airtime the system will the

show a PakaSurf advert If the user pays

Airtel it may show something about Kik

Too Good

What do you do apat fom

pogamming

Programming takes a toll on you When

Irsquom not at work I spend time at home

with family looking after my three youn

children- two girls and one boy and my

older child- my wife Itrsquos refreshing

ldquoWhen a client walks up to us and asks

whether our system can perform a certain

task we say lsquoYesrsquo and then we igure out how

to make it a realityrdquo

executive discussion

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1324

enterprise innovatio

Companies tend to

want to play it safe-

hiring cookie cutter

employees who lsquoit in

with our corporate

culturersquo While this

plays out well for maintaining a brand

image it does zilch for keeping the

wheel of innovation spinning

Wersquove seen the dramatic climb

of companies that birthed an

innovation-a change in the way things

are done a new product or service

that offers new value but then over

time wersquove seen those same companies

slowly fade eventually becoming

irrelevant to the audiences that once

heralded their arrival We know that

those companies have eventually been

swallowed up in mergers bankruptcy

low value deals or mass exodus of

employees

What do companies need to do to

keep innovation alive and survive the

onslaught of ierce competition

1Hire dissenting opinion

Logic says this is professional

suicide but on the lipside hiring

different types of people provides

different solutions for old problems

Maintain a set of values that you hold

dear in your company-integrity loyalty

commitment hardwork but dissentingopinion should have its ield day as

long as it can be justiied with facts and

igures

2Turn the apple cart

Innovators are people who

question everything-can it be done

more eficiently more creatively

totally differently Often we have

preconceived ideas about how things

should be done when there is no real

logic and it all boils down to personal

preference Innovators however are

people who upset the cart and discover

that consumers have actually been

looking for something new

3Keep your ear to the ground

Some managers are too engrossed

in daily operations that they do not see

the signs of the times-trends that are

going to affect their businesses Social

media for example has long been on

the scene and while a few companies

took note and started harnessing its

marketing power others continued

with expensive traditional marketing to

their detriment

4Be the customer

Customers needs are constantly

growing and luctuating and although

they cannot all be satisiied there areneeds that are constantly echoed

Companies need to think like the

customer not like the service provider

in order to be able to innovate a new

way of providing an old service

Applersquos Steve Jobs was a stickler for

this-all the technologies iPod iPhone

iPad he invented addressed his own

pet peeves If something irks you- it

probably irks most people too-solve it

5Invite the rank and file to theroundtable

Companies live with a common falsity

that managers have all the best ideas

however it is usually unheard break

away factions in the lowest rungs that

often end up building rival companies

with great innovations Clever

companies invite everyone to suggest

an idea for improvement

How to keep innovation alive in your company and re-invent your brand

STAYING AHEAD OF THE COMPETITIONJoyce kyeyune Tonda

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1424

E N T E R P R I S E T E C H N O L O G Y

N O V E

M B E R D E C E M B E R 2 0 0 9

14

STEVEJOBSAn enigma alive an icon dead what did that odd lsquoirsquo nomenclature really mean

On October 5th the man who had been the fulcrum of Applersquos revolutionary products- the iMac Bhe iPod the iPhone and the iPad succumbed to pancreatic cancer Tributes lowed far and wide

Barack Obama to David Cameron to rivals like Microsoftrsquos Bill Gates Samsungrsquos GS Choi with wApple was embroiled in a patents battle to media maestro Rupert Murdorch From China 35 miributes were sent in and Jobrsquos death became one of the most talked about events in recent hi

with 10000 tweets per second

1955-2011

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1524

tribu

He was known as the egomaniac of

Silicon Valley and was oficially

acknowledged as one of Americarsquos

toughest bosses in 1993

Several theories have been suggested for

the unique lsquoirsquo naming trend that Apple

adapted One theory suggests that this

unconventional naming policy was copied

from Intel around the time Intel wanted to

brand their versions in the 80s The lsquoirsquo stood

for Intel and was placed before a numerical

representation of a version eg i8768

instead of just 8768

Another theory suggests it stands for

lsquointernetrsquo since many of the Apple products

provide access to the web

Then there are the more romantic theories

suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo

device you can call your own

In 1998 at the lsquoApple Back on Trackrsquo when

Steve Jobs introduced the iMac computer

to the world amd he displayed a slide that

supported the romanticists the lsquoirsquo stood for

internet individual instruct inform and

inspire because it did all of those things for

the individual

Was he an innovator who believed what

worked for him what solved his problems

would probably do the same for everyone

else Your son might walk with an iPod

everywhere he goes your daughter might

be glued to her Mac computer and your

spouse might be begging you to get them

the latest iPhone You might use iTunes

software to arrange your Michael Jackson

collection and your toddler might love that

Pixar-animated movieToy Story or A Bugrsquos

Life Whatever Apple product has made itsway into your life Steve Jobs is responsible

for its innovative features sleek design an

marketability

Perhaps Jobs was a highly individualistic

person who believed in the philosophy

of self After all when he resumed as

Applersquos CEO in 1997 he got rid of all their

philanthropic programs claiming that the

should wait to make proit then think abo

giving it away to charity

Was he a narcissist Does the lsquoirsquo in those

brand names actually stand for Steve Jobs

himself

Regardless of his motivation and shades

of egomania Jobs justiiably brought

technology home- by taking the complex

out of it and making it simple beautiful an

useful- all the those characteristics we va

in our lives

Melissa Kyeyunemelissakyeyuneyahoocom

1969 Introduced tocomputers byWozniak Stephen

1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet

1976Launches AppleComputer withWozniak

1980LaunchesmassivelysuccessfulApple II and thecompany goespublic

1980Steve Jobs worth$200 million atage 25

1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup

1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million

1988Releases NeXTCube PC but salesflounder

1991

Married in BuddhistCeremony

1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn

1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily

2001Job once again stunsthe world with the

digital music deviceiPod

2003Jobsdiagnosedwithpancreaticcancer

2007iPhonewows theindustry as theultimate digitalconvergencedebice

2010iPad unveiled withimmense success

2011Jobs resigns asApple CEO anddies a fewmonths later

2011Jobs valuedat $83 bn

1998The stunning whitedesign iMac isintroduced and putsApple back onthe map

TIMELINE OF INNOVATION

832019 The New Face of Innovation

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E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

THE NEW FACE OF

INNOVATION

APPLICAT

GALORE

EAST AFR

THE TOP 2

gt Financial

gt Social servi

gt Whistleblowgt Games

gt Governmen

gt Sports

gt Health

gt Entertainme

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1724

innovation top 2

What is a ille app

Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for

innovators to constantly come up with new ideas that are not only practical but also new and

exciting to the market

Usaility How easily adaptable would people be to this new app No matter how great and

useful your app is if it is very complicated for the end user it will not succeed especially in a

commercial setting

Commecial aspect Can you actually make money from this app Unless you are in the char

business you need to develop an application that you can actually make money from If it is

one that allows per user subscription so much the better It is more astute to make smaller

revenues over a long period of time than try and make huge proits in one kill

Successfully commecializing the app Make it free the irst time you launch it This remov

the hurdles for irst time users Manage it by providing user names for anyone interested in

gaining access Once you have a large number of users then you can levy a users fee once

people are addicted When the users numbers grow constantly then revenue can also be

gained through advertising Advertisers are very interested in wide user networks for massiv

coverage of their products

My ille app

The online reservation system

bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service

you needbull Works for users who need to book on short notice

bull Administrative costs are lowered for any business that uses an online reservation system

bull Provides the owners of the service a wider network coverage

bull It often provides you the best bargains for say hotels tickets holidays travel

PERSPECTIVE ON THE lsquoKILLER APPrsquo

Veronica Ssempebwa is the General

Manager for SW Global an African

founded application services provider

with operations in 10 countries across the

world Veronica Ssempebwa has 10 years

experience working in inancial services

and ICT sectors She holds a Masters

Degree in International Business from the

University of Wolverhampton England

SW Global is one of the irst globally

competitive technology companies to

emerge from West Africa and penetrate

the global information technology (IT)

marketThe SW Global model is a uniqueadaptation of the now well-known ASP

model

The company is successfully implementing

a new paradigm that is based upon

world-class cutting-edge applications

development and delivery Its software

as service business focuses oninancial

Intermediation Consumer Aggregation

and Application Service Provision

rECOMMENDEDrEADING

Downloadeoo fom

httpwwwafiappscompostafican-apps-in-a-

gloal-maetplace

Veonica Ssempewa

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1824

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

8

Mafuta GO Keeps you up to date with fuel prices in stations near you

around the city helping you save on fuel costs (Uganda)

Website httpmafutagoappspotcom

innovation top 20

Niohapa This app enables you to earn

loyalty points for visiting different location

in Nairobi thus providing businesses an

opportunity to reward their most loyal

customers Nikohapa translates to ldquoI am

hererdquo (Kenya)Website wwwnikohapacom

e-Soo Gives farmers consumers

and traders accurate market text

messages on commodities and prices

It is currently used in 50 markets with

plans for increased usage (Rwanda )Website httpwwwesokogovrw

MedAfica Users subscribe to a number

of health services including symptom

checkers irst-aid information doctor amp

hospital directories (Kenya)

Website wwwshimbamobilecom

GetH2O Mtaani If you love strate

you will enjoy this game which invo

survival in an African ghetto where

have to battle gangs ind clean wa

money and prosper (Kenya)

Website wwwgeth20gamecom

1

2

3 4

5

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1924

iCow Gives diary farmers information

on keeping their cows healthy from

diseases improving milk production

care during gestation and the nearest

vet (Kenya)

Website wwwicowcoke

Matatu Fastest

downloaded application

in Uganda- it is an

electronic rendition of

the card game popularly

played in Uganda

where an individual

has to inish playing all

their cards before their

opponent There are

plans to introduce Matatu

tournaments (Uganda)

Website wwwmarket

androidcom

ZWod Fun educational tool that teaches

children how to spell as they destroy

zombies

Website httpwwwfacebookcomZword

Shoppes Delight Helps consumers compare

prices across various retailers and ind and receive

bargain alerts (Kenya)

Website wwwmarketandroidcom

Loopa In Luganda the word lsquolooparsquomeans

lsquoto report to the authoritiesrsquo Loopa is an eco

visualizing tool that enables the community to

report water pollution in their area (Uganda)

Website httpwedcomugandacomloopa

innovation top 2

6

7

8

9 10

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2024

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

20

Msema kweli (Msema Kweli which means

lsquoTruth tellerrsquo) enables citizens to hold area MPs

accountable for development in their constituencies

by providing information on the use of donor funds

government funds World Bank and the work of local NGOs (Kenya)

Websitehttpmsemakweliihubcokepages

homephp

innovation top 20

kasha Securely save

backup all your important

text messages for life Texts

of mobile transactions

evidence dates and other

details (Kenya)Website wwwkashamobi

Eat Out This comprehensive guide wil

give you prices of your favourite restaur

from fast food to ine dining based on

location type of event and even type of

cuisine anywhere in Nairobi Info about

restaurant includes wi-i access wine lis

maps and reviews (Kenya)

Website wwweatoutcoke

kivuo Enjoy online

shopping in Tanzania with

various payment methods

including mpesa airtel

money bank paypal or Visa

credit card (Tanzania)

Website wwwkivukocom

Map the cap This app provides

visualizations of latrines that need emptying

thus saving cesspool emptiers many rounds

in one area It will also identify hotspots

where sewage is being dumped and needs to

be removed (Uganda)

Website httpmapthecrapfreezokanet

11

1213

14

15

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2124

innovation top 2

bighte Monday Job seekers in

Kenya Uganda and Tanzania can use

it to receive alerts on job types they

have speciied as well as apply for the

jobs directly within the appWebsite wwwbrightermonday com

Hewa If yoursquore a fan of

Kenyan music Hewa is

a one stop shop where

you can access all Kenyan

local music buy using

airtime on your phone

or simply listen without

downloading (Kenya)

Website wwwhewacoke

Chei Use it to ind car

buyers and car sellers

-4WDrsquos pikipikis matatus

buses trucks throughout

East Africa and communic

by SMS or email (Kenya)

Website wwwchekicoke

MDGMaps Generate

printable maps that

show performance in

each of the Millinneiu

Development Goals i

different locations in

world (Uganda)

Website mdgmaps

appspotcom

Umuhuza Hi-Tech oes

An SMS-based real estate

application that allows customers

to search for houses apartments

and land for rent or for sale with a

simple text message (Rwanda)

Website httpwwwfacebook

compagesUmuhuza-Hi-Tech-

Brokers-Ltd

16

17

18

19

20

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2224

j u m p s t a

r t i n g

t e c h n o l o g y

E a s t A f r i

c a

R e g i o n

a l

Y o u n g P r o f

e s s i o n

a l s

T e c h n o

l o g y S y m p

o s i u m

Kampala UgandaApril 20th-21st 2012

HOSTED BY ENTERPRISE TECHNOLOGY

Tel +256-701 769 606Email potoaictcreativescom

wwwictcreativescom

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2324

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2424

COMING SOON TO A SCREEN NEAR YOU

WWWICTCREATIVESCOM

Page 12: The New Face of Innovation

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1224

12

E N T E R P R I S E T E C H N O L O G Y

I S S U

E 8 | 2 0 1 2

necessary

How do you guaantee the secuity of

money inside these ioss Can thieves

cay it away

(Joshua laughs contemplating an answer)

Yes they can be picked and taken away

however these particular ones are

designed to be indoors and monitored by

security There are outdoor

units which are more robust

and near impossible to move-

but they are currently not

available in Uganda

Which type of vendos

have found Payway most

attactive

Currently our client list

includes Uganda Telecom

MTN Orange Airtel DSTv and

Star TimesTV Warid Telecom

and Datanet We are in talks

with banks to integrate our

service with them so that very

soon customers will be able to

deposit money on their bank

accounts via Payway

How o i po by hg

one of these ioss on my

pemises What is the

pocess of getting a ios

on my pemises

Businesses can beneit

by earning commission

on sales made using the

kiosks However we do not

necessarily give kiosks to

every business we have to

irst assess the trafic on the premises

and determine whether it makes business

sense for us to have a kiosk or a mobilePoS If you want to become an agentdealer

you simply ill in an application form

we will come to the site and assess the

suitability

Cuently theersquos TV Intenet and

Aitime what othe sevices might

we e ale to access with the Payway

system

We are system programmers we wake up

everyday thinking about how we can make

Payway more useful to customers Herersquos

a great example We had a client come in

and request to have airtime of 50000 UGX

given to each of his 120 employees These

employees were all on different networksand the process had to be done manually

and accurately otherwise any mistake

in the numbers would be a loss on our

part After that horrendous experience I

gathered our team of programmers and we

developed a system for batch processing

With that system all we had to do was copy

and paste the numbers and the system

would automatically give them the airtime

We try to anticipate customer needs and

then program the system to satisfy that

need When a client walks up to us and

asks whether our system can perform a

certain task we say ldquoYesrdquo and then we

igure out how to make it a reality

Soon you will be able to pay for grocery

shopping at Uchumi Nakumatt fuel

school fees- for example St Lawrence

University now accepts fees payment

through the Payway network We also p

to enable online payments and integratinternational vendors like Paypal for

example

If I have a sevice that I want

customes to uy though Payw

how do I get onto you netwo

The most important requiremen

is to have an Application

Programming Interface (API)

which simply enables software

applications to talk to each other

in terms of how certain tasks

should be performed without th

user being aware of the backdoo

communication So the API woul

help your service talk to our syst

If it makes business sense we wo

be happy to integrate your servic

into our system we beneit from

commission off your sales

How else can these teminals

used

Therersquos commercial targeted

advertising on the kiosks

Our terminals have screens

which users can see and th

machines can be programm

to show advertising based

what users have paid for If

example a user pays for Wa

airtime the system will the

show a PakaSurf advert If the user pays

Airtel it may show something about Kik

Too Good

What do you do apat fom

pogamming

Programming takes a toll on you When

Irsquom not at work I spend time at home

with family looking after my three youn

children- two girls and one boy and my

older child- my wife Itrsquos refreshing

ldquoWhen a client walks up to us and asks

whether our system can perform a certain

task we say lsquoYesrsquo and then we igure out how

to make it a realityrdquo

executive discussion

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1324

enterprise innovatio

Companies tend to

want to play it safe-

hiring cookie cutter

employees who lsquoit in

with our corporate

culturersquo While this

plays out well for maintaining a brand

image it does zilch for keeping the

wheel of innovation spinning

Wersquove seen the dramatic climb

of companies that birthed an

innovation-a change in the way things

are done a new product or service

that offers new value but then over

time wersquove seen those same companies

slowly fade eventually becoming

irrelevant to the audiences that once

heralded their arrival We know that

those companies have eventually been

swallowed up in mergers bankruptcy

low value deals or mass exodus of

employees

What do companies need to do to

keep innovation alive and survive the

onslaught of ierce competition

1Hire dissenting opinion

Logic says this is professional

suicide but on the lipside hiring

different types of people provides

different solutions for old problems

Maintain a set of values that you hold

dear in your company-integrity loyalty

commitment hardwork but dissentingopinion should have its ield day as

long as it can be justiied with facts and

igures

2Turn the apple cart

Innovators are people who

question everything-can it be done

more eficiently more creatively

totally differently Often we have

preconceived ideas about how things

should be done when there is no real

logic and it all boils down to personal

preference Innovators however are

people who upset the cart and discover

that consumers have actually been

looking for something new

3Keep your ear to the ground

Some managers are too engrossed

in daily operations that they do not see

the signs of the times-trends that are

going to affect their businesses Social

media for example has long been on

the scene and while a few companies

took note and started harnessing its

marketing power others continued

with expensive traditional marketing to

their detriment

4Be the customer

Customers needs are constantly

growing and luctuating and although

they cannot all be satisiied there areneeds that are constantly echoed

Companies need to think like the

customer not like the service provider

in order to be able to innovate a new

way of providing an old service

Applersquos Steve Jobs was a stickler for

this-all the technologies iPod iPhone

iPad he invented addressed his own

pet peeves If something irks you- it

probably irks most people too-solve it

5Invite the rank and file to theroundtable

Companies live with a common falsity

that managers have all the best ideas

however it is usually unheard break

away factions in the lowest rungs that

often end up building rival companies

with great innovations Clever

companies invite everyone to suggest

an idea for improvement

How to keep innovation alive in your company and re-invent your brand

STAYING AHEAD OF THE COMPETITIONJoyce kyeyune Tonda

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1424

E N T E R P R I S E T E C H N O L O G Y

N O V E

M B E R D E C E M B E R 2 0 0 9

14

STEVEJOBSAn enigma alive an icon dead what did that odd lsquoirsquo nomenclature really mean

On October 5th the man who had been the fulcrum of Applersquos revolutionary products- the iMac Bhe iPod the iPhone and the iPad succumbed to pancreatic cancer Tributes lowed far and wide

Barack Obama to David Cameron to rivals like Microsoftrsquos Bill Gates Samsungrsquos GS Choi with wApple was embroiled in a patents battle to media maestro Rupert Murdorch From China 35 miributes were sent in and Jobrsquos death became one of the most talked about events in recent hi

with 10000 tweets per second

1955-2011

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1524

tribu

He was known as the egomaniac of

Silicon Valley and was oficially

acknowledged as one of Americarsquos

toughest bosses in 1993

Several theories have been suggested for

the unique lsquoirsquo naming trend that Apple

adapted One theory suggests that this

unconventional naming policy was copied

from Intel around the time Intel wanted to

brand their versions in the 80s The lsquoirsquo stood

for Intel and was placed before a numerical

representation of a version eg i8768

instead of just 8768

Another theory suggests it stands for

lsquointernetrsquo since many of the Apple products

provide access to the web

Then there are the more romantic theories

suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo

device you can call your own

In 1998 at the lsquoApple Back on Trackrsquo when

Steve Jobs introduced the iMac computer

to the world amd he displayed a slide that

supported the romanticists the lsquoirsquo stood for

internet individual instruct inform and

inspire because it did all of those things for

the individual

Was he an innovator who believed what

worked for him what solved his problems

would probably do the same for everyone

else Your son might walk with an iPod

everywhere he goes your daughter might

be glued to her Mac computer and your

spouse might be begging you to get them

the latest iPhone You might use iTunes

software to arrange your Michael Jackson

collection and your toddler might love that

Pixar-animated movieToy Story or A Bugrsquos

Life Whatever Apple product has made itsway into your life Steve Jobs is responsible

for its innovative features sleek design an

marketability

Perhaps Jobs was a highly individualistic

person who believed in the philosophy

of self After all when he resumed as

Applersquos CEO in 1997 he got rid of all their

philanthropic programs claiming that the

should wait to make proit then think abo

giving it away to charity

Was he a narcissist Does the lsquoirsquo in those

brand names actually stand for Steve Jobs

himself

Regardless of his motivation and shades

of egomania Jobs justiiably brought

technology home- by taking the complex

out of it and making it simple beautiful an

useful- all the those characteristics we va

in our lives

Melissa Kyeyunemelissakyeyuneyahoocom

1969 Introduced tocomputers byWozniak Stephen

1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet

1976Launches AppleComputer withWozniak

1980LaunchesmassivelysuccessfulApple II and thecompany goespublic

1980Steve Jobs worth$200 million atage 25

1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup

1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million

1988Releases NeXTCube PC but salesflounder

1991

Married in BuddhistCeremony

1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn

1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily

2001Job once again stunsthe world with the

digital music deviceiPod

2003Jobsdiagnosedwithpancreaticcancer

2007iPhonewows theindustry as theultimate digitalconvergencedebice

2010iPad unveiled withimmense success

2011Jobs resigns asApple CEO anddies a fewmonths later

2011Jobs valuedat $83 bn

1998The stunning whitedesign iMac isintroduced and putsApple back onthe map

TIMELINE OF INNOVATION

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1624

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

THE NEW FACE OF

INNOVATION

APPLICAT

GALORE

EAST AFR

THE TOP 2

gt Financial

gt Social servi

gt Whistleblowgt Games

gt Governmen

gt Sports

gt Health

gt Entertainme

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1724

innovation top 2

What is a ille app

Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for

innovators to constantly come up with new ideas that are not only practical but also new and

exciting to the market

Usaility How easily adaptable would people be to this new app No matter how great and

useful your app is if it is very complicated for the end user it will not succeed especially in a

commercial setting

Commecial aspect Can you actually make money from this app Unless you are in the char

business you need to develop an application that you can actually make money from If it is

one that allows per user subscription so much the better It is more astute to make smaller

revenues over a long period of time than try and make huge proits in one kill

Successfully commecializing the app Make it free the irst time you launch it This remov

the hurdles for irst time users Manage it by providing user names for anyone interested in

gaining access Once you have a large number of users then you can levy a users fee once

people are addicted When the users numbers grow constantly then revenue can also be

gained through advertising Advertisers are very interested in wide user networks for massiv

coverage of their products

My ille app

The online reservation system

bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service

you needbull Works for users who need to book on short notice

bull Administrative costs are lowered for any business that uses an online reservation system

bull Provides the owners of the service a wider network coverage

bull It often provides you the best bargains for say hotels tickets holidays travel

PERSPECTIVE ON THE lsquoKILLER APPrsquo

Veronica Ssempebwa is the General

Manager for SW Global an African

founded application services provider

with operations in 10 countries across the

world Veronica Ssempebwa has 10 years

experience working in inancial services

and ICT sectors She holds a Masters

Degree in International Business from the

University of Wolverhampton England

SW Global is one of the irst globally

competitive technology companies to

emerge from West Africa and penetrate

the global information technology (IT)

marketThe SW Global model is a uniqueadaptation of the now well-known ASP

model

The company is successfully implementing

a new paradigm that is based upon

world-class cutting-edge applications

development and delivery Its software

as service business focuses oninancial

Intermediation Consumer Aggregation

and Application Service Provision

rECOMMENDEDrEADING

Downloadeoo fom

httpwwwafiappscompostafican-apps-in-a-

gloal-maetplace

Veonica Ssempewa

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1824

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

8

Mafuta GO Keeps you up to date with fuel prices in stations near you

around the city helping you save on fuel costs (Uganda)

Website httpmafutagoappspotcom

innovation top 20

Niohapa This app enables you to earn

loyalty points for visiting different location

in Nairobi thus providing businesses an

opportunity to reward their most loyal

customers Nikohapa translates to ldquoI am

hererdquo (Kenya)Website wwwnikohapacom

e-Soo Gives farmers consumers

and traders accurate market text

messages on commodities and prices

It is currently used in 50 markets with

plans for increased usage (Rwanda )Website httpwwwesokogovrw

MedAfica Users subscribe to a number

of health services including symptom

checkers irst-aid information doctor amp

hospital directories (Kenya)

Website wwwshimbamobilecom

GetH2O Mtaani If you love strate

you will enjoy this game which invo

survival in an African ghetto where

have to battle gangs ind clean wa

money and prosper (Kenya)

Website wwwgeth20gamecom

1

2

3 4

5

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1924

iCow Gives diary farmers information

on keeping their cows healthy from

diseases improving milk production

care during gestation and the nearest

vet (Kenya)

Website wwwicowcoke

Matatu Fastest

downloaded application

in Uganda- it is an

electronic rendition of

the card game popularly

played in Uganda

where an individual

has to inish playing all

their cards before their

opponent There are

plans to introduce Matatu

tournaments (Uganda)

Website wwwmarket

androidcom

ZWod Fun educational tool that teaches

children how to spell as they destroy

zombies

Website httpwwwfacebookcomZword

Shoppes Delight Helps consumers compare

prices across various retailers and ind and receive

bargain alerts (Kenya)

Website wwwmarketandroidcom

Loopa In Luganda the word lsquolooparsquomeans

lsquoto report to the authoritiesrsquo Loopa is an eco

visualizing tool that enables the community to

report water pollution in their area (Uganda)

Website httpwedcomugandacomloopa

innovation top 2

6

7

8

9 10

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2024

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

20

Msema kweli (Msema Kweli which means

lsquoTruth tellerrsquo) enables citizens to hold area MPs

accountable for development in their constituencies

by providing information on the use of donor funds

government funds World Bank and the work of local NGOs (Kenya)

Websitehttpmsemakweliihubcokepages

homephp

innovation top 20

kasha Securely save

backup all your important

text messages for life Texts

of mobile transactions

evidence dates and other

details (Kenya)Website wwwkashamobi

Eat Out This comprehensive guide wil

give you prices of your favourite restaur

from fast food to ine dining based on

location type of event and even type of

cuisine anywhere in Nairobi Info about

restaurant includes wi-i access wine lis

maps and reviews (Kenya)

Website wwweatoutcoke

kivuo Enjoy online

shopping in Tanzania with

various payment methods

including mpesa airtel

money bank paypal or Visa

credit card (Tanzania)

Website wwwkivukocom

Map the cap This app provides

visualizations of latrines that need emptying

thus saving cesspool emptiers many rounds

in one area It will also identify hotspots

where sewage is being dumped and needs to

be removed (Uganda)

Website httpmapthecrapfreezokanet

11

1213

14

15

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2124

innovation top 2

bighte Monday Job seekers in

Kenya Uganda and Tanzania can use

it to receive alerts on job types they

have speciied as well as apply for the

jobs directly within the appWebsite wwwbrightermonday com

Hewa If yoursquore a fan of

Kenyan music Hewa is

a one stop shop where

you can access all Kenyan

local music buy using

airtime on your phone

or simply listen without

downloading (Kenya)

Website wwwhewacoke

Chei Use it to ind car

buyers and car sellers

-4WDrsquos pikipikis matatus

buses trucks throughout

East Africa and communic

by SMS or email (Kenya)

Website wwwchekicoke

MDGMaps Generate

printable maps that

show performance in

each of the Millinneiu

Development Goals i

different locations in

world (Uganda)

Website mdgmaps

appspotcom

Umuhuza Hi-Tech oes

An SMS-based real estate

application that allows customers

to search for houses apartments

and land for rent or for sale with a

simple text message (Rwanda)

Website httpwwwfacebook

compagesUmuhuza-Hi-Tech-

Brokers-Ltd

16

17

18

19

20

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2224

j u m p s t a

r t i n g

t e c h n o l o g y

E a s t A f r i

c a

R e g i o n

a l

Y o u n g P r o f

e s s i o n

a l s

T e c h n o

l o g y S y m p

o s i u m

Kampala UgandaApril 20th-21st 2012

HOSTED BY ENTERPRISE TECHNOLOGY

Tel +256-701 769 606Email potoaictcreativescom

wwwictcreativescom

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2324

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2424

COMING SOON TO A SCREEN NEAR YOU

WWWICTCREATIVESCOM

Page 13: The New Face of Innovation

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1324

enterprise innovatio

Companies tend to

want to play it safe-

hiring cookie cutter

employees who lsquoit in

with our corporate

culturersquo While this

plays out well for maintaining a brand

image it does zilch for keeping the

wheel of innovation spinning

Wersquove seen the dramatic climb

of companies that birthed an

innovation-a change in the way things

are done a new product or service

that offers new value but then over

time wersquove seen those same companies

slowly fade eventually becoming

irrelevant to the audiences that once

heralded their arrival We know that

those companies have eventually been

swallowed up in mergers bankruptcy

low value deals or mass exodus of

employees

What do companies need to do to

keep innovation alive and survive the

onslaught of ierce competition

1Hire dissenting opinion

Logic says this is professional

suicide but on the lipside hiring

different types of people provides

different solutions for old problems

Maintain a set of values that you hold

dear in your company-integrity loyalty

commitment hardwork but dissentingopinion should have its ield day as

long as it can be justiied with facts and

igures

2Turn the apple cart

Innovators are people who

question everything-can it be done

more eficiently more creatively

totally differently Often we have

preconceived ideas about how things

should be done when there is no real

logic and it all boils down to personal

preference Innovators however are

people who upset the cart and discover

that consumers have actually been

looking for something new

3Keep your ear to the ground

Some managers are too engrossed

in daily operations that they do not see

the signs of the times-trends that are

going to affect their businesses Social

media for example has long been on

the scene and while a few companies

took note and started harnessing its

marketing power others continued

with expensive traditional marketing to

their detriment

4Be the customer

Customers needs are constantly

growing and luctuating and although

they cannot all be satisiied there areneeds that are constantly echoed

Companies need to think like the

customer not like the service provider

in order to be able to innovate a new

way of providing an old service

Applersquos Steve Jobs was a stickler for

this-all the technologies iPod iPhone

iPad he invented addressed his own

pet peeves If something irks you- it

probably irks most people too-solve it

5Invite the rank and file to theroundtable

Companies live with a common falsity

that managers have all the best ideas

however it is usually unheard break

away factions in the lowest rungs that

often end up building rival companies

with great innovations Clever

companies invite everyone to suggest

an idea for improvement

How to keep innovation alive in your company and re-invent your brand

STAYING AHEAD OF THE COMPETITIONJoyce kyeyune Tonda

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1424

E N T E R P R I S E T E C H N O L O G Y

N O V E

M B E R D E C E M B E R 2 0 0 9

14

STEVEJOBSAn enigma alive an icon dead what did that odd lsquoirsquo nomenclature really mean

On October 5th the man who had been the fulcrum of Applersquos revolutionary products- the iMac Bhe iPod the iPhone and the iPad succumbed to pancreatic cancer Tributes lowed far and wide

Barack Obama to David Cameron to rivals like Microsoftrsquos Bill Gates Samsungrsquos GS Choi with wApple was embroiled in a patents battle to media maestro Rupert Murdorch From China 35 miributes were sent in and Jobrsquos death became one of the most talked about events in recent hi

with 10000 tweets per second

1955-2011

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1524

tribu

He was known as the egomaniac of

Silicon Valley and was oficially

acknowledged as one of Americarsquos

toughest bosses in 1993

Several theories have been suggested for

the unique lsquoirsquo naming trend that Apple

adapted One theory suggests that this

unconventional naming policy was copied

from Intel around the time Intel wanted to

brand their versions in the 80s The lsquoirsquo stood

for Intel and was placed before a numerical

representation of a version eg i8768

instead of just 8768

Another theory suggests it stands for

lsquointernetrsquo since many of the Apple products

provide access to the web

Then there are the more romantic theories

suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo

device you can call your own

In 1998 at the lsquoApple Back on Trackrsquo when

Steve Jobs introduced the iMac computer

to the world amd he displayed a slide that

supported the romanticists the lsquoirsquo stood for

internet individual instruct inform and

inspire because it did all of those things for

the individual

Was he an innovator who believed what

worked for him what solved his problems

would probably do the same for everyone

else Your son might walk with an iPod

everywhere he goes your daughter might

be glued to her Mac computer and your

spouse might be begging you to get them

the latest iPhone You might use iTunes

software to arrange your Michael Jackson

collection and your toddler might love that

Pixar-animated movieToy Story or A Bugrsquos

Life Whatever Apple product has made itsway into your life Steve Jobs is responsible

for its innovative features sleek design an

marketability

Perhaps Jobs was a highly individualistic

person who believed in the philosophy

of self After all when he resumed as

Applersquos CEO in 1997 he got rid of all their

philanthropic programs claiming that the

should wait to make proit then think abo

giving it away to charity

Was he a narcissist Does the lsquoirsquo in those

brand names actually stand for Steve Jobs

himself

Regardless of his motivation and shades

of egomania Jobs justiiably brought

technology home- by taking the complex

out of it and making it simple beautiful an

useful- all the those characteristics we va

in our lives

Melissa Kyeyunemelissakyeyuneyahoocom

1969 Introduced tocomputers byWozniak Stephen

1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet

1976Launches AppleComputer withWozniak

1980LaunchesmassivelysuccessfulApple II and thecompany goespublic

1980Steve Jobs worth$200 million atage 25

1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup

1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million

1988Releases NeXTCube PC but salesflounder

1991

Married in BuddhistCeremony

1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn

1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily

2001Job once again stunsthe world with the

digital music deviceiPod

2003Jobsdiagnosedwithpancreaticcancer

2007iPhonewows theindustry as theultimate digitalconvergencedebice

2010iPad unveiled withimmense success

2011Jobs resigns asApple CEO anddies a fewmonths later

2011Jobs valuedat $83 bn

1998The stunning whitedesign iMac isintroduced and putsApple back onthe map

TIMELINE OF INNOVATION

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1624

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

THE NEW FACE OF

INNOVATION

APPLICAT

GALORE

EAST AFR

THE TOP 2

gt Financial

gt Social servi

gt Whistleblowgt Games

gt Governmen

gt Sports

gt Health

gt Entertainme

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1724

innovation top 2

What is a ille app

Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for

innovators to constantly come up with new ideas that are not only practical but also new and

exciting to the market

Usaility How easily adaptable would people be to this new app No matter how great and

useful your app is if it is very complicated for the end user it will not succeed especially in a

commercial setting

Commecial aspect Can you actually make money from this app Unless you are in the char

business you need to develop an application that you can actually make money from If it is

one that allows per user subscription so much the better It is more astute to make smaller

revenues over a long period of time than try and make huge proits in one kill

Successfully commecializing the app Make it free the irst time you launch it This remov

the hurdles for irst time users Manage it by providing user names for anyone interested in

gaining access Once you have a large number of users then you can levy a users fee once

people are addicted When the users numbers grow constantly then revenue can also be

gained through advertising Advertisers are very interested in wide user networks for massiv

coverage of their products

My ille app

The online reservation system

bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service

you needbull Works for users who need to book on short notice

bull Administrative costs are lowered for any business that uses an online reservation system

bull Provides the owners of the service a wider network coverage

bull It often provides you the best bargains for say hotels tickets holidays travel

PERSPECTIVE ON THE lsquoKILLER APPrsquo

Veronica Ssempebwa is the General

Manager for SW Global an African

founded application services provider

with operations in 10 countries across the

world Veronica Ssempebwa has 10 years

experience working in inancial services

and ICT sectors She holds a Masters

Degree in International Business from the

University of Wolverhampton England

SW Global is one of the irst globally

competitive technology companies to

emerge from West Africa and penetrate

the global information technology (IT)

marketThe SW Global model is a uniqueadaptation of the now well-known ASP

model

The company is successfully implementing

a new paradigm that is based upon

world-class cutting-edge applications

development and delivery Its software

as service business focuses oninancial

Intermediation Consumer Aggregation

and Application Service Provision

rECOMMENDEDrEADING

Downloadeoo fom

httpwwwafiappscompostafican-apps-in-a-

gloal-maetplace

Veonica Ssempewa

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1824

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

8

Mafuta GO Keeps you up to date with fuel prices in stations near you

around the city helping you save on fuel costs (Uganda)

Website httpmafutagoappspotcom

innovation top 20

Niohapa This app enables you to earn

loyalty points for visiting different location

in Nairobi thus providing businesses an

opportunity to reward their most loyal

customers Nikohapa translates to ldquoI am

hererdquo (Kenya)Website wwwnikohapacom

e-Soo Gives farmers consumers

and traders accurate market text

messages on commodities and prices

It is currently used in 50 markets with

plans for increased usage (Rwanda )Website httpwwwesokogovrw

MedAfica Users subscribe to a number

of health services including symptom

checkers irst-aid information doctor amp

hospital directories (Kenya)

Website wwwshimbamobilecom

GetH2O Mtaani If you love strate

you will enjoy this game which invo

survival in an African ghetto where

have to battle gangs ind clean wa

money and prosper (Kenya)

Website wwwgeth20gamecom

1

2

3 4

5

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1924

iCow Gives diary farmers information

on keeping their cows healthy from

diseases improving milk production

care during gestation and the nearest

vet (Kenya)

Website wwwicowcoke

Matatu Fastest

downloaded application

in Uganda- it is an

electronic rendition of

the card game popularly

played in Uganda

where an individual

has to inish playing all

their cards before their

opponent There are

plans to introduce Matatu

tournaments (Uganda)

Website wwwmarket

androidcom

ZWod Fun educational tool that teaches

children how to spell as they destroy

zombies

Website httpwwwfacebookcomZword

Shoppes Delight Helps consumers compare

prices across various retailers and ind and receive

bargain alerts (Kenya)

Website wwwmarketandroidcom

Loopa In Luganda the word lsquolooparsquomeans

lsquoto report to the authoritiesrsquo Loopa is an eco

visualizing tool that enables the community to

report water pollution in their area (Uganda)

Website httpwedcomugandacomloopa

innovation top 2

6

7

8

9 10

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2024

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

20

Msema kweli (Msema Kweli which means

lsquoTruth tellerrsquo) enables citizens to hold area MPs

accountable for development in their constituencies

by providing information on the use of donor funds

government funds World Bank and the work of local NGOs (Kenya)

Websitehttpmsemakweliihubcokepages

homephp

innovation top 20

kasha Securely save

backup all your important

text messages for life Texts

of mobile transactions

evidence dates and other

details (Kenya)Website wwwkashamobi

Eat Out This comprehensive guide wil

give you prices of your favourite restaur

from fast food to ine dining based on

location type of event and even type of

cuisine anywhere in Nairobi Info about

restaurant includes wi-i access wine lis

maps and reviews (Kenya)

Website wwweatoutcoke

kivuo Enjoy online

shopping in Tanzania with

various payment methods

including mpesa airtel

money bank paypal or Visa

credit card (Tanzania)

Website wwwkivukocom

Map the cap This app provides

visualizations of latrines that need emptying

thus saving cesspool emptiers many rounds

in one area It will also identify hotspots

where sewage is being dumped and needs to

be removed (Uganda)

Website httpmapthecrapfreezokanet

11

1213

14

15

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2124

innovation top 2

bighte Monday Job seekers in

Kenya Uganda and Tanzania can use

it to receive alerts on job types they

have speciied as well as apply for the

jobs directly within the appWebsite wwwbrightermonday com

Hewa If yoursquore a fan of

Kenyan music Hewa is

a one stop shop where

you can access all Kenyan

local music buy using

airtime on your phone

or simply listen without

downloading (Kenya)

Website wwwhewacoke

Chei Use it to ind car

buyers and car sellers

-4WDrsquos pikipikis matatus

buses trucks throughout

East Africa and communic

by SMS or email (Kenya)

Website wwwchekicoke

MDGMaps Generate

printable maps that

show performance in

each of the Millinneiu

Development Goals i

different locations in

world (Uganda)

Website mdgmaps

appspotcom

Umuhuza Hi-Tech oes

An SMS-based real estate

application that allows customers

to search for houses apartments

and land for rent or for sale with a

simple text message (Rwanda)

Website httpwwwfacebook

compagesUmuhuza-Hi-Tech-

Brokers-Ltd

16

17

18

19

20

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2224

j u m p s t a

r t i n g

t e c h n o l o g y

E a s t A f r i

c a

R e g i o n

a l

Y o u n g P r o f

e s s i o n

a l s

T e c h n o

l o g y S y m p

o s i u m

Kampala UgandaApril 20th-21st 2012

HOSTED BY ENTERPRISE TECHNOLOGY

Tel +256-701 769 606Email potoaictcreativescom

wwwictcreativescom

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2324

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2424

COMING SOON TO A SCREEN NEAR YOU

WWWICTCREATIVESCOM

Page 14: The New Face of Innovation

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1424

E N T E R P R I S E T E C H N O L O G Y

N O V E

M B E R D E C E M B E R 2 0 0 9

14

STEVEJOBSAn enigma alive an icon dead what did that odd lsquoirsquo nomenclature really mean

On October 5th the man who had been the fulcrum of Applersquos revolutionary products- the iMac Bhe iPod the iPhone and the iPad succumbed to pancreatic cancer Tributes lowed far and wide

Barack Obama to David Cameron to rivals like Microsoftrsquos Bill Gates Samsungrsquos GS Choi with wApple was embroiled in a patents battle to media maestro Rupert Murdorch From China 35 miributes were sent in and Jobrsquos death became one of the most talked about events in recent hi

with 10000 tweets per second

1955-2011

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1524

tribu

He was known as the egomaniac of

Silicon Valley and was oficially

acknowledged as one of Americarsquos

toughest bosses in 1993

Several theories have been suggested for

the unique lsquoirsquo naming trend that Apple

adapted One theory suggests that this

unconventional naming policy was copied

from Intel around the time Intel wanted to

brand their versions in the 80s The lsquoirsquo stood

for Intel and was placed before a numerical

representation of a version eg i8768

instead of just 8768

Another theory suggests it stands for

lsquointernetrsquo since many of the Apple products

provide access to the web

Then there are the more romantic theories

suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo

device you can call your own

In 1998 at the lsquoApple Back on Trackrsquo when

Steve Jobs introduced the iMac computer

to the world amd he displayed a slide that

supported the romanticists the lsquoirsquo stood for

internet individual instruct inform and

inspire because it did all of those things for

the individual

Was he an innovator who believed what

worked for him what solved his problems

would probably do the same for everyone

else Your son might walk with an iPod

everywhere he goes your daughter might

be glued to her Mac computer and your

spouse might be begging you to get them

the latest iPhone You might use iTunes

software to arrange your Michael Jackson

collection and your toddler might love that

Pixar-animated movieToy Story or A Bugrsquos

Life Whatever Apple product has made itsway into your life Steve Jobs is responsible

for its innovative features sleek design an

marketability

Perhaps Jobs was a highly individualistic

person who believed in the philosophy

of self After all when he resumed as

Applersquos CEO in 1997 he got rid of all their

philanthropic programs claiming that the

should wait to make proit then think abo

giving it away to charity

Was he a narcissist Does the lsquoirsquo in those

brand names actually stand for Steve Jobs

himself

Regardless of his motivation and shades

of egomania Jobs justiiably brought

technology home- by taking the complex

out of it and making it simple beautiful an

useful- all the those characteristics we va

in our lives

Melissa Kyeyunemelissakyeyuneyahoocom

1969 Introduced tocomputers byWozniak Stephen

1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet

1976Launches AppleComputer withWozniak

1980LaunchesmassivelysuccessfulApple II and thecompany goespublic

1980Steve Jobs worth$200 million atage 25

1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup

1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million

1988Releases NeXTCube PC but salesflounder

1991

Married in BuddhistCeremony

1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn

1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily

2001Job once again stunsthe world with the

digital music deviceiPod

2003Jobsdiagnosedwithpancreaticcancer

2007iPhonewows theindustry as theultimate digitalconvergencedebice

2010iPad unveiled withimmense success

2011Jobs resigns asApple CEO anddies a fewmonths later

2011Jobs valuedat $83 bn

1998The stunning whitedesign iMac isintroduced and putsApple back onthe map

TIMELINE OF INNOVATION

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1624

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

THE NEW FACE OF

INNOVATION

APPLICAT

GALORE

EAST AFR

THE TOP 2

gt Financial

gt Social servi

gt Whistleblowgt Games

gt Governmen

gt Sports

gt Health

gt Entertainme

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1724

innovation top 2

What is a ille app

Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for

innovators to constantly come up with new ideas that are not only practical but also new and

exciting to the market

Usaility How easily adaptable would people be to this new app No matter how great and

useful your app is if it is very complicated for the end user it will not succeed especially in a

commercial setting

Commecial aspect Can you actually make money from this app Unless you are in the char

business you need to develop an application that you can actually make money from If it is

one that allows per user subscription so much the better It is more astute to make smaller

revenues over a long period of time than try and make huge proits in one kill

Successfully commecializing the app Make it free the irst time you launch it This remov

the hurdles for irst time users Manage it by providing user names for anyone interested in

gaining access Once you have a large number of users then you can levy a users fee once

people are addicted When the users numbers grow constantly then revenue can also be

gained through advertising Advertisers are very interested in wide user networks for massiv

coverage of their products

My ille app

The online reservation system

bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service

you needbull Works for users who need to book on short notice

bull Administrative costs are lowered for any business that uses an online reservation system

bull Provides the owners of the service a wider network coverage

bull It often provides you the best bargains for say hotels tickets holidays travel

PERSPECTIVE ON THE lsquoKILLER APPrsquo

Veronica Ssempebwa is the General

Manager for SW Global an African

founded application services provider

with operations in 10 countries across the

world Veronica Ssempebwa has 10 years

experience working in inancial services

and ICT sectors She holds a Masters

Degree in International Business from the

University of Wolverhampton England

SW Global is one of the irst globally

competitive technology companies to

emerge from West Africa and penetrate

the global information technology (IT)

marketThe SW Global model is a uniqueadaptation of the now well-known ASP

model

The company is successfully implementing

a new paradigm that is based upon

world-class cutting-edge applications

development and delivery Its software

as service business focuses oninancial

Intermediation Consumer Aggregation

and Application Service Provision

rECOMMENDEDrEADING

Downloadeoo fom

httpwwwafiappscompostafican-apps-in-a-

gloal-maetplace

Veonica Ssempewa

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1824

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

8

Mafuta GO Keeps you up to date with fuel prices in stations near you

around the city helping you save on fuel costs (Uganda)

Website httpmafutagoappspotcom

innovation top 20

Niohapa This app enables you to earn

loyalty points for visiting different location

in Nairobi thus providing businesses an

opportunity to reward their most loyal

customers Nikohapa translates to ldquoI am

hererdquo (Kenya)Website wwwnikohapacom

e-Soo Gives farmers consumers

and traders accurate market text

messages on commodities and prices

It is currently used in 50 markets with

plans for increased usage (Rwanda )Website httpwwwesokogovrw

MedAfica Users subscribe to a number

of health services including symptom

checkers irst-aid information doctor amp

hospital directories (Kenya)

Website wwwshimbamobilecom

GetH2O Mtaani If you love strate

you will enjoy this game which invo

survival in an African ghetto where

have to battle gangs ind clean wa

money and prosper (Kenya)

Website wwwgeth20gamecom

1

2

3 4

5

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1924

iCow Gives diary farmers information

on keeping their cows healthy from

diseases improving milk production

care during gestation and the nearest

vet (Kenya)

Website wwwicowcoke

Matatu Fastest

downloaded application

in Uganda- it is an

electronic rendition of

the card game popularly

played in Uganda

where an individual

has to inish playing all

their cards before their

opponent There are

plans to introduce Matatu

tournaments (Uganda)

Website wwwmarket

androidcom

ZWod Fun educational tool that teaches

children how to spell as they destroy

zombies

Website httpwwwfacebookcomZword

Shoppes Delight Helps consumers compare

prices across various retailers and ind and receive

bargain alerts (Kenya)

Website wwwmarketandroidcom

Loopa In Luganda the word lsquolooparsquomeans

lsquoto report to the authoritiesrsquo Loopa is an eco

visualizing tool that enables the community to

report water pollution in their area (Uganda)

Website httpwedcomugandacomloopa

innovation top 2

6

7

8

9 10

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2024

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

20

Msema kweli (Msema Kweli which means

lsquoTruth tellerrsquo) enables citizens to hold area MPs

accountable for development in their constituencies

by providing information on the use of donor funds

government funds World Bank and the work of local NGOs (Kenya)

Websitehttpmsemakweliihubcokepages

homephp

innovation top 20

kasha Securely save

backup all your important

text messages for life Texts

of mobile transactions

evidence dates and other

details (Kenya)Website wwwkashamobi

Eat Out This comprehensive guide wil

give you prices of your favourite restaur

from fast food to ine dining based on

location type of event and even type of

cuisine anywhere in Nairobi Info about

restaurant includes wi-i access wine lis

maps and reviews (Kenya)

Website wwweatoutcoke

kivuo Enjoy online

shopping in Tanzania with

various payment methods

including mpesa airtel

money bank paypal or Visa

credit card (Tanzania)

Website wwwkivukocom

Map the cap This app provides

visualizations of latrines that need emptying

thus saving cesspool emptiers many rounds

in one area It will also identify hotspots

where sewage is being dumped and needs to

be removed (Uganda)

Website httpmapthecrapfreezokanet

11

1213

14

15

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2124

innovation top 2

bighte Monday Job seekers in

Kenya Uganda and Tanzania can use

it to receive alerts on job types they

have speciied as well as apply for the

jobs directly within the appWebsite wwwbrightermonday com

Hewa If yoursquore a fan of

Kenyan music Hewa is

a one stop shop where

you can access all Kenyan

local music buy using

airtime on your phone

or simply listen without

downloading (Kenya)

Website wwwhewacoke

Chei Use it to ind car

buyers and car sellers

-4WDrsquos pikipikis matatus

buses trucks throughout

East Africa and communic

by SMS or email (Kenya)

Website wwwchekicoke

MDGMaps Generate

printable maps that

show performance in

each of the Millinneiu

Development Goals i

different locations in

world (Uganda)

Website mdgmaps

appspotcom

Umuhuza Hi-Tech oes

An SMS-based real estate

application that allows customers

to search for houses apartments

and land for rent or for sale with a

simple text message (Rwanda)

Website httpwwwfacebook

compagesUmuhuza-Hi-Tech-

Brokers-Ltd

16

17

18

19

20

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2224

j u m p s t a

r t i n g

t e c h n o l o g y

E a s t A f r i

c a

R e g i o n

a l

Y o u n g P r o f

e s s i o n

a l s

T e c h n o

l o g y S y m p

o s i u m

Kampala UgandaApril 20th-21st 2012

HOSTED BY ENTERPRISE TECHNOLOGY

Tel +256-701 769 606Email potoaictcreativescom

wwwictcreativescom

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2324

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2424

COMING SOON TO A SCREEN NEAR YOU

WWWICTCREATIVESCOM

Page 15: The New Face of Innovation

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1524

tribu

He was known as the egomaniac of

Silicon Valley and was oficially

acknowledged as one of Americarsquos

toughest bosses in 1993

Several theories have been suggested for

the unique lsquoirsquo naming trend that Apple

adapted One theory suggests that this

unconventional naming policy was copied

from Intel around the time Intel wanted to

brand their versions in the 80s The lsquoirsquo stood

for Intel and was placed before a numerical

representation of a version eg i8768

instead of just 8768

Another theory suggests it stands for

lsquointernetrsquo since many of the Apple products

provide access to the web

Then there are the more romantic theories

suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo

device you can call your own

In 1998 at the lsquoApple Back on Trackrsquo when

Steve Jobs introduced the iMac computer

to the world amd he displayed a slide that

supported the romanticists the lsquoirsquo stood for

internet individual instruct inform and

inspire because it did all of those things for

the individual

Was he an innovator who believed what

worked for him what solved his problems

would probably do the same for everyone

else Your son might walk with an iPod

everywhere he goes your daughter might

be glued to her Mac computer and your

spouse might be begging you to get them

the latest iPhone You might use iTunes

software to arrange your Michael Jackson

collection and your toddler might love that

Pixar-animated movieToy Story or A Bugrsquos

Life Whatever Apple product has made itsway into your life Steve Jobs is responsible

for its innovative features sleek design an

marketability

Perhaps Jobs was a highly individualistic

person who believed in the philosophy

of self After all when he resumed as

Applersquos CEO in 1997 he got rid of all their

philanthropic programs claiming that the

should wait to make proit then think abo

giving it away to charity

Was he a narcissist Does the lsquoirsquo in those

brand names actually stand for Steve Jobs

himself

Regardless of his motivation and shades

of egomania Jobs justiiably brought

technology home- by taking the complex

out of it and making it simple beautiful an

useful- all the those characteristics we va

in our lives

Melissa Kyeyunemelissakyeyuneyahoocom

1969 Introduced tocomputers byWozniak Stephen

1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet

1976Launches AppleComputer withWozniak

1980LaunchesmassivelysuccessfulApple II and thecompany goespublic

1980Steve Jobs worth$200 million atage 25

1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup

1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million

1988Releases NeXTCube PC but salesflounder

1991

Married in BuddhistCeremony

1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn

1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily

2001Job once again stunsthe world with the

digital music deviceiPod

2003Jobsdiagnosedwithpancreaticcancer

2007iPhonewows theindustry as theultimate digitalconvergencedebice

2010iPad unveiled withimmense success

2011Jobs resigns asApple CEO anddies a fewmonths later

2011Jobs valuedat $83 bn

1998The stunning whitedesign iMac isintroduced and putsApple back onthe map

TIMELINE OF INNOVATION

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1624

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

THE NEW FACE OF

INNOVATION

APPLICAT

GALORE

EAST AFR

THE TOP 2

gt Financial

gt Social servi

gt Whistleblowgt Games

gt Governmen

gt Sports

gt Health

gt Entertainme

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1724

innovation top 2

What is a ille app

Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for

innovators to constantly come up with new ideas that are not only practical but also new and

exciting to the market

Usaility How easily adaptable would people be to this new app No matter how great and

useful your app is if it is very complicated for the end user it will not succeed especially in a

commercial setting

Commecial aspect Can you actually make money from this app Unless you are in the char

business you need to develop an application that you can actually make money from If it is

one that allows per user subscription so much the better It is more astute to make smaller

revenues over a long period of time than try and make huge proits in one kill

Successfully commecializing the app Make it free the irst time you launch it This remov

the hurdles for irst time users Manage it by providing user names for anyone interested in

gaining access Once you have a large number of users then you can levy a users fee once

people are addicted When the users numbers grow constantly then revenue can also be

gained through advertising Advertisers are very interested in wide user networks for massiv

coverage of their products

My ille app

The online reservation system

bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service

you needbull Works for users who need to book on short notice

bull Administrative costs are lowered for any business that uses an online reservation system

bull Provides the owners of the service a wider network coverage

bull It often provides you the best bargains for say hotels tickets holidays travel

PERSPECTIVE ON THE lsquoKILLER APPrsquo

Veronica Ssempebwa is the General

Manager for SW Global an African

founded application services provider

with operations in 10 countries across the

world Veronica Ssempebwa has 10 years

experience working in inancial services

and ICT sectors She holds a Masters

Degree in International Business from the

University of Wolverhampton England

SW Global is one of the irst globally

competitive technology companies to

emerge from West Africa and penetrate

the global information technology (IT)

marketThe SW Global model is a uniqueadaptation of the now well-known ASP

model

The company is successfully implementing

a new paradigm that is based upon

world-class cutting-edge applications

development and delivery Its software

as service business focuses oninancial

Intermediation Consumer Aggregation

and Application Service Provision

rECOMMENDEDrEADING

Downloadeoo fom

httpwwwafiappscompostafican-apps-in-a-

gloal-maetplace

Veonica Ssempewa

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1824

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

8

Mafuta GO Keeps you up to date with fuel prices in stations near you

around the city helping you save on fuel costs (Uganda)

Website httpmafutagoappspotcom

innovation top 20

Niohapa This app enables you to earn

loyalty points for visiting different location

in Nairobi thus providing businesses an

opportunity to reward their most loyal

customers Nikohapa translates to ldquoI am

hererdquo (Kenya)Website wwwnikohapacom

e-Soo Gives farmers consumers

and traders accurate market text

messages on commodities and prices

It is currently used in 50 markets with

plans for increased usage (Rwanda )Website httpwwwesokogovrw

MedAfica Users subscribe to a number

of health services including symptom

checkers irst-aid information doctor amp

hospital directories (Kenya)

Website wwwshimbamobilecom

GetH2O Mtaani If you love strate

you will enjoy this game which invo

survival in an African ghetto where

have to battle gangs ind clean wa

money and prosper (Kenya)

Website wwwgeth20gamecom

1

2

3 4

5

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1924

iCow Gives diary farmers information

on keeping their cows healthy from

diseases improving milk production

care during gestation and the nearest

vet (Kenya)

Website wwwicowcoke

Matatu Fastest

downloaded application

in Uganda- it is an

electronic rendition of

the card game popularly

played in Uganda

where an individual

has to inish playing all

their cards before their

opponent There are

plans to introduce Matatu

tournaments (Uganda)

Website wwwmarket

androidcom

ZWod Fun educational tool that teaches

children how to spell as they destroy

zombies

Website httpwwwfacebookcomZword

Shoppes Delight Helps consumers compare

prices across various retailers and ind and receive

bargain alerts (Kenya)

Website wwwmarketandroidcom

Loopa In Luganda the word lsquolooparsquomeans

lsquoto report to the authoritiesrsquo Loopa is an eco

visualizing tool that enables the community to

report water pollution in their area (Uganda)

Website httpwedcomugandacomloopa

innovation top 2

6

7

8

9 10

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2024

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

20

Msema kweli (Msema Kweli which means

lsquoTruth tellerrsquo) enables citizens to hold area MPs

accountable for development in their constituencies

by providing information on the use of donor funds

government funds World Bank and the work of local NGOs (Kenya)

Websitehttpmsemakweliihubcokepages

homephp

innovation top 20

kasha Securely save

backup all your important

text messages for life Texts

of mobile transactions

evidence dates and other

details (Kenya)Website wwwkashamobi

Eat Out This comprehensive guide wil

give you prices of your favourite restaur

from fast food to ine dining based on

location type of event and even type of

cuisine anywhere in Nairobi Info about

restaurant includes wi-i access wine lis

maps and reviews (Kenya)

Website wwweatoutcoke

kivuo Enjoy online

shopping in Tanzania with

various payment methods

including mpesa airtel

money bank paypal or Visa

credit card (Tanzania)

Website wwwkivukocom

Map the cap This app provides

visualizations of latrines that need emptying

thus saving cesspool emptiers many rounds

in one area It will also identify hotspots

where sewage is being dumped and needs to

be removed (Uganda)

Website httpmapthecrapfreezokanet

11

1213

14

15

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2124

innovation top 2

bighte Monday Job seekers in

Kenya Uganda and Tanzania can use

it to receive alerts on job types they

have speciied as well as apply for the

jobs directly within the appWebsite wwwbrightermonday com

Hewa If yoursquore a fan of

Kenyan music Hewa is

a one stop shop where

you can access all Kenyan

local music buy using

airtime on your phone

or simply listen without

downloading (Kenya)

Website wwwhewacoke

Chei Use it to ind car

buyers and car sellers

-4WDrsquos pikipikis matatus

buses trucks throughout

East Africa and communic

by SMS or email (Kenya)

Website wwwchekicoke

MDGMaps Generate

printable maps that

show performance in

each of the Millinneiu

Development Goals i

different locations in

world (Uganda)

Website mdgmaps

appspotcom

Umuhuza Hi-Tech oes

An SMS-based real estate

application that allows customers

to search for houses apartments

and land for rent or for sale with a

simple text message (Rwanda)

Website httpwwwfacebook

compagesUmuhuza-Hi-Tech-

Brokers-Ltd

16

17

18

19

20

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2224

j u m p s t a

r t i n g

t e c h n o l o g y

E a s t A f r i

c a

R e g i o n

a l

Y o u n g P r o f

e s s i o n

a l s

T e c h n o

l o g y S y m p

o s i u m

Kampala UgandaApril 20th-21st 2012

HOSTED BY ENTERPRISE TECHNOLOGY

Tel +256-701 769 606Email potoaictcreativescom

wwwictcreativescom

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2324

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2424

COMING SOON TO A SCREEN NEAR YOU

WWWICTCREATIVESCOM

Page 16: The New Face of Innovation

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1624

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

THE NEW FACE OF

INNOVATION

APPLICAT

GALORE

EAST AFR

THE TOP 2

gt Financial

gt Social servi

gt Whistleblowgt Games

gt Governmen

gt Sports

gt Health

gt Entertainme

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

16

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1724

innovation top 2

What is a ille app

Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for

innovators to constantly come up with new ideas that are not only practical but also new and

exciting to the market

Usaility How easily adaptable would people be to this new app No matter how great and

useful your app is if it is very complicated for the end user it will not succeed especially in a

commercial setting

Commecial aspect Can you actually make money from this app Unless you are in the char

business you need to develop an application that you can actually make money from If it is

one that allows per user subscription so much the better It is more astute to make smaller

revenues over a long period of time than try and make huge proits in one kill

Successfully commecializing the app Make it free the irst time you launch it This remov

the hurdles for irst time users Manage it by providing user names for anyone interested in

gaining access Once you have a large number of users then you can levy a users fee once

people are addicted When the users numbers grow constantly then revenue can also be

gained through advertising Advertisers are very interested in wide user networks for massiv

coverage of their products

My ille app

The online reservation system

bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service

you needbull Works for users who need to book on short notice

bull Administrative costs are lowered for any business that uses an online reservation system

bull Provides the owners of the service a wider network coverage

bull It often provides you the best bargains for say hotels tickets holidays travel

PERSPECTIVE ON THE lsquoKILLER APPrsquo

Veronica Ssempebwa is the General

Manager for SW Global an African

founded application services provider

with operations in 10 countries across the

world Veronica Ssempebwa has 10 years

experience working in inancial services

and ICT sectors She holds a Masters

Degree in International Business from the

University of Wolverhampton England

SW Global is one of the irst globally

competitive technology companies to

emerge from West Africa and penetrate

the global information technology (IT)

marketThe SW Global model is a uniqueadaptation of the now well-known ASP

model

The company is successfully implementing

a new paradigm that is based upon

world-class cutting-edge applications

development and delivery Its software

as service business focuses oninancial

Intermediation Consumer Aggregation

and Application Service Provision

rECOMMENDEDrEADING

Downloadeoo fom

httpwwwafiappscompostafican-apps-in-a-

gloal-maetplace

Veonica Ssempewa

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1824

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

8

Mafuta GO Keeps you up to date with fuel prices in stations near you

around the city helping you save on fuel costs (Uganda)

Website httpmafutagoappspotcom

innovation top 20

Niohapa This app enables you to earn

loyalty points for visiting different location

in Nairobi thus providing businesses an

opportunity to reward their most loyal

customers Nikohapa translates to ldquoI am

hererdquo (Kenya)Website wwwnikohapacom

e-Soo Gives farmers consumers

and traders accurate market text

messages on commodities and prices

It is currently used in 50 markets with

plans for increased usage (Rwanda )Website httpwwwesokogovrw

MedAfica Users subscribe to a number

of health services including symptom

checkers irst-aid information doctor amp

hospital directories (Kenya)

Website wwwshimbamobilecom

GetH2O Mtaani If you love strate

you will enjoy this game which invo

survival in an African ghetto where

have to battle gangs ind clean wa

money and prosper (Kenya)

Website wwwgeth20gamecom

1

2

3 4

5

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1924

iCow Gives diary farmers information

on keeping their cows healthy from

diseases improving milk production

care during gestation and the nearest

vet (Kenya)

Website wwwicowcoke

Matatu Fastest

downloaded application

in Uganda- it is an

electronic rendition of

the card game popularly

played in Uganda

where an individual

has to inish playing all

their cards before their

opponent There are

plans to introduce Matatu

tournaments (Uganda)

Website wwwmarket

androidcom

ZWod Fun educational tool that teaches

children how to spell as they destroy

zombies

Website httpwwwfacebookcomZword

Shoppes Delight Helps consumers compare

prices across various retailers and ind and receive

bargain alerts (Kenya)

Website wwwmarketandroidcom

Loopa In Luganda the word lsquolooparsquomeans

lsquoto report to the authoritiesrsquo Loopa is an eco

visualizing tool that enables the community to

report water pollution in their area (Uganda)

Website httpwedcomugandacomloopa

innovation top 2

6

7

8

9 10

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2024

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

20

Msema kweli (Msema Kweli which means

lsquoTruth tellerrsquo) enables citizens to hold area MPs

accountable for development in their constituencies

by providing information on the use of donor funds

government funds World Bank and the work of local NGOs (Kenya)

Websitehttpmsemakweliihubcokepages

homephp

innovation top 20

kasha Securely save

backup all your important

text messages for life Texts

of mobile transactions

evidence dates and other

details (Kenya)Website wwwkashamobi

Eat Out This comprehensive guide wil

give you prices of your favourite restaur

from fast food to ine dining based on

location type of event and even type of

cuisine anywhere in Nairobi Info about

restaurant includes wi-i access wine lis

maps and reviews (Kenya)

Website wwweatoutcoke

kivuo Enjoy online

shopping in Tanzania with

various payment methods

including mpesa airtel

money bank paypal or Visa

credit card (Tanzania)

Website wwwkivukocom

Map the cap This app provides

visualizations of latrines that need emptying

thus saving cesspool emptiers many rounds

in one area It will also identify hotspots

where sewage is being dumped and needs to

be removed (Uganda)

Website httpmapthecrapfreezokanet

11

1213

14

15

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2124

innovation top 2

bighte Monday Job seekers in

Kenya Uganda and Tanzania can use

it to receive alerts on job types they

have speciied as well as apply for the

jobs directly within the appWebsite wwwbrightermonday com

Hewa If yoursquore a fan of

Kenyan music Hewa is

a one stop shop where

you can access all Kenyan

local music buy using

airtime on your phone

or simply listen without

downloading (Kenya)

Website wwwhewacoke

Chei Use it to ind car

buyers and car sellers

-4WDrsquos pikipikis matatus

buses trucks throughout

East Africa and communic

by SMS or email (Kenya)

Website wwwchekicoke

MDGMaps Generate

printable maps that

show performance in

each of the Millinneiu

Development Goals i

different locations in

world (Uganda)

Website mdgmaps

appspotcom

Umuhuza Hi-Tech oes

An SMS-based real estate

application that allows customers

to search for houses apartments

and land for rent or for sale with a

simple text message (Rwanda)

Website httpwwwfacebook

compagesUmuhuza-Hi-Tech-

Brokers-Ltd

16

17

18

19

20

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2224

j u m p s t a

r t i n g

t e c h n o l o g y

E a s t A f r i

c a

R e g i o n

a l

Y o u n g P r o f

e s s i o n

a l s

T e c h n o

l o g y S y m p

o s i u m

Kampala UgandaApril 20th-21st 2012

HOSTED BY ENTERPRISE TECHNOLOGY

Tel +256-701 769 606Email potoaictcreativescom

wwwictcreativescom

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2324

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2424

COMING SOON TO A SCREEN NEAR YOU

WWWICTCREATIVESCOM

Page 17: The New Face of Innovation

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1724

innovation top 2

What is a ille app

Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for

innovators to constantly come up with new ideas that are not only practical but also new and

exciting to the market

Usaility How easily adaptable would people be to this new app No matter how great and

useful your app is if it is very complicated for the end user it will not succeed especially in a

commercial setting

Commecial aspect Can you actually make money from this app Unless you are in the char

business you need to develop an application that you can actually make money from If it is

one that allows per user subscription so much the better It is more astute to make smaller

revenues over a long period of time than try and make huge proits in one kill

Successfully commecializing the app Make it free the irst time you launch it This remov

the hurdles for irst time users Manage it by providing user names for anyone interested in

gaining access Once you have a large number of users then you can levy a users fee once

people are addicted When the users numbers grow constantly then revenue can also be

gained through advertising Advertisers are very interested in wide user networks for massiv

coverage of their products

My ille app

The online reservation system

bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service

you needbull Works for users who need to book on short notice

bull Administrative costs are lowered for any business that uses an online reservation system

bull Provides the owners of the service a wider network coverage

bull It often provides you the best bargains for say hotels tickets holidays travel

PERSPECTIVE ON THE lsquoKILLER APPrsquo

Veronica Ssempebwa is the General

Manager for SW Global an African

founded application services provider

with operations in 10 countries across the

world Veronica Ssempebwa has 10 years

experience working in inancial services

and ICT sectors She holds a Masters

Degree in International Business from the

University of Wolverhampton England

SW Global is one of the irst globally

competitive technology companies to

emerge from West Africa and penetrate

the global information technology (IT)

marketThe SW Global model is a uniqueadaptation of the now well-known ASP

model

The company is successfully implementing

a new paradigm that is based upon

world-class cutting-edge applications

development and delivery Its software

as service business focuses oninancial

Intermediation Consumer Aggregation

and Application Service Provision

rECOMMENDEDrEADING

Downloadeoo fom

httpwwwafiappscompostafican-apps-in-a-

gloal-maetplace

Veonica Ssempewa

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1824

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

8

Mafuta GO Keeps you up to date with fuel prices in stations near you

around the city helping you save on fuel costs (Uganda)

Website httpmafutagoappspotcom

innovation top 20

Niohapa This app enables you to earn

loyalty points for visiting different location

in Nairobi thus providing businesses an

opportunity to reward their most loyal

customers Nikohapa translates to ldquoI am

hererdquo (Kenya)Website wwwnikohapacom

e-Soo Gives farmers consumers

and traders accurate market text

messages on commodities and prices

It is currently used in 50 markets with

plans for increased usage (Rwanda )Website httpwwwesokogovrw

MedAfica Users subscribe to a number

of health services including symptom

checkers irst-aid information doctor amp

hospital directories (Kenya)

Website wwwshimbamobilecom

GetH2O Mtaani If you love strate

you will enjoy this game which invo

survival in an African ghetto where

have to battle gangs ind clean wa

money and prosper (Kenya)

Website wwwgeth20gamecom

1

2

3 4

5

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1924

iCow Gives diary farmers information

on keeping their cows healthy from

diseases improving milk production

care during gestation and the nearest

vet (Kenya)

Website wwwicowcoke

Matatu Fastest

downloaded application

in Uganda- it is an

electronic rendition of

the card game popularly

played in Uganda

where an individual

has to inish playing all

their cards before their

opponent There are

plans to introduce Matatu

tournaments (Uganda)

Website wwwmarket

androidcom

ZWod Fun educational tool that teaches

children how to spell as they destroy

zombies

Website httpwwwfacebookcomZword

Shoppes Delight Helps consumers compare

prices across various retailers and ind and receive

bargain alerts (Kenya)

Website wwwmarketandroidcom

Loopa In Luganda the word lsquolooparsquomeans

lsquoto report to the authoritiesrsquo Loopa is an eco

visualizing tool that enables the community to

report water pollution in their area (Uganda)

Website httpwedcomugandacomloopa

innovation top 2

6

7

8

9 10

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2024

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

20

Msema kweli (Msema Kweli which means

lsquoTruth tellerrsquo) enables citizens to hold area MPs

accountable for development in their constituencies

by providing information on the use of donor funds

government funds World Bank and the work of local NGOs (Kenya)

Websitehttpmsemakweliihubcokepages

homephp

innovation top 20

kasha Securely save

backup all your important

text messages for life Texts

of mobile transactions

evidence dates and other

details (Kenya)Website wwwkashamobi

Eat Out This comprehensive guide wil

give you prices of your favourite restaur

from fast food to ine dining based on

location type of event and even type of

cuisine anywhere in Nairobi Info about

restaurant includes wi-i access wine lis

maps and reviews (Kenya)

Website wwweatoutcoke

kivuo Enjoy online

shopping in Tanzania with

various payment methods

including mpesa airtel

money bank paypal or Visa

credit card (Tanzania)

Website wwwkivukocom

Map the cap This app provides

visualizations of latrines that need emptying

thus saving cesspool emptiers many rounds

in one area It will also identify hotspots

where sewage is being dumped and needs to

be removed (Uganda)

Website httpmapthecrapfreezokanet

11

1213

14

15

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2124

innovation top 2

bighte Monday Job seekers in

Kenya Uganda and Tanzania can use

it to receive alerts on job types they

have speciied as well as apply for the

jobs directly within the appWebsite wwwbrightermonday com

Hewa If yoursquore a fan of

Kenyan music Hewa is

a one stop shop where

you can access all Kenyan

local music buy using

airtime on your phone

or simply listen without

downloading (Kenya)

Website wwwhewacoke

Chei Use it to ind car

buyers and car sellers

-4WDrsquos pikipikis matatus

buses trucks throughout

East Africa and communic

by SMS or email (Kenya)

Website wwwchekicoke

MDGMaps Generate

printable maps that

show performance in

each of the Millinneiu

Development Goals i

different locations in

world (Uganda)

Website mdgmaps

appspotcom

Umuhuza Hi-Tech oes

An SMS-based real estate

application that allows customers

to search for houses apartments

and land for rent or for sale with a

simple text message (Rwanda)

Website httpwwwfacebook

compagesUmuhuza-Hi-Tech-

Brokers-Ltd

16

17

18

19

20

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2224

j u m p s t a

r t i n g

t e c h n o l o g y

E a s t A f r i

c a

R e g i o n

a l

Y o u n g P r o f

e s s i o n

a l s

T e c h n o

l o g y S y m p

o s i u m

Kampala UgandaApril 20th-21st 2012

HOSTED BY ENTERPRISE TECHNOLOGY

Tel +256-701 769 606Email potoaictcreativescom

wwwictcreativescom

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2324

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2424

COMING SOON TO A SCREEN NEAR YOU

WWWICTCREATIVESCOM

Page 18: The New Face of Innovation

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1824

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

8

Mafuta GO Keeps you up to date with fuel prices in stations near you

around the city helping you save on fuel costs (Uganda)

Website httpmafutagoappspotcom

innovation top 20

Niohapa This app enables you to earn

loyalty points for visiting different location

in Nairobi thus providing businesses an

opportunity to reward their most loyal

customers Nikohapa translates to ldquoI am

hererdquo (Kenya)Website wwwnikohapacom

e-Soo Gives farmers consumers

and traders accurate market text

messages on commodities and prices

It is currently used in 50 markets with

plans for increased usage (Rwanda )Website httpwwwesokogovrw

MedAfica Users subscribe to a number

of health services including symptom

checkers irst-aid information doctor amp

hospital directories (Kenya)

Website wwwshimbamobilecom

GetH2O Mtaani If you love strate

you will enjoy this game which invo

survival in an African ghetto where

have to battle gangs ind clean wa

money and prosper (Kenya)

Website wwwgeth20gamecom

1

2

3 4

5

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1924

iCow Gives diary farmers information

on keeping their cows healthy from

diseases improving milk production

care during gestation and the nearest

vet (Kenya)

Website wwwicowcoke

Matatu Fastest

downloaded application

in Uganda- it is an

electronic rendition of

the card game popularly

played in Uganda

where an individual

has to inish playing all

their cards before their

opponent There are

plans to introduce Matatu

tournaments (Uganda)

Website wwwmarket

androidcom

ZWod Fun educational tool that teaches

children how to spell as they destroy

zombies

Website httpwwwfacebookcomZword

Shoppes Delight Helps consumers compare

prices across various retailers and ind and receive

bargain alerts (Kenya)

Website wwwmarketandroidcom

Loopa In Luganda the word lsquolooparsquomeans

lsquoto report to the authoritiesrsquo Loopa is an eco

visualizing tool that enables the community to

report water pollution in their area (Uganda)

Website httpwedcomugandacomloopa

innovation top 2

6

7

8

9 10

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2024

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

20

Msema kweli (Msema Kweli which means

lsquoTruth tellerrsquo) enables citizens to hold area MPs

accountable for development in their constituencies

by providing information on the use of donor funds

government funds World Bank and the work of local NGOs (Kenya)

Websitehttpmsemakweliihubcokepages

homephp

innovation top 20

kasha Securely save

backup all your important

text messages for life Texts

of mobile transactions

evidence dates and other

details (Kenya)Website wwwkashamobi

Eat Out This comprehensive guide wil

give you prices of your favourite restaur

from fast food to ine dining based on

location type of event and even type of

cuisine anywhere in Nairobi Info about

restaurant includes wi-i access wine lis

maps and reviews (Kenya)

Website wwweatoutcoke

kivuo Enjoy online

shopping in Tanzania with

various payment methods

including mpesa airtel

money bank paypal or Visa

credit card (Tanzania)

Website wwwkivukocom

Map the cap This app provides

visualizations of latrines that need emptying

thus saving cesspool emptiers many rounds

in one area It will also identify hotspots

where sewage is being dumped and needs to

be removed (Uganda)

Website httpmapthecrapfreezokanet

11

1213

14

15

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2124

innovation top 2

bighte Monday Job seekers in

Kenya Uganda and Tanzania can use

it to receive alerts on job types they

have speciied as well as apply for the

jobs directly within the appWebsite wwwbrightermonday com

Hewa If yoursquore a fan of

Kenyan music Hewa is

a one stop shop where

you can access all Kenyan

local music buy using

airtime on your phone

or simply listen without

downloading (Kenya)

Website wwwhewacoke

Chei Use it to ind car

buyers and car sellers

-4WDrsquos pikipikis matatus

buses trucks throughout

East Africa and communic

by SMS or email (Kenya)

Website wwwchekicoke

MDGMaps Generate

printable maps that

show performance in

each of the Millinneiu

Development Goals i

different locations in

world (Uganda)

Website mdgmaps

appspotcom

Umuhuza Hi-Tech oes

An SMS-based real estate

application that allows customers

to search for houses apartments

and land for rent or for sale with a

simple text message (Rwanda)

Website httpwwwfacebook

compagesUmuhuza-Hi-Tech-

Brokers-Ltd

16

17

18

19

20

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2224

j u m p s t a

r t i n g

t e c h n o l o g y

E a s t A f r i

c a

R e g i o n

a l

Y o u n g P r o f

e s s i o n

a l s

T e c h n o

l o g y S y m p

o s i u m

Kampala UgandaApril 20th-21st 2012

HOSTED BY ENTERPRISE TECHNOLOGY

Tel +256-701 769 606Email potoaictcreativescom

wwwictcreativescom

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2324

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2424

COMING SOON TO A SCREEN NEAR YOU

WWWICTCREATIVESCOM

Page 19: The New Face of Innovation

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 1924

iCow Gives diary farmers information

on keeping their cows healthy from

diseases improving milk production

care during gestation and the nearest

vet (Kenya)

Website wwwicowcoke

Matatu Fastest

downloaded application

in Uganda- it is an

electronic rendition of

the card game popularly

played in Uganda

where an individual

has to inish playing all

their cards before their

opponent There are

plans to introduce Matatu

tournaments (Uganda)

Website wwwmarket

androidcom

ZWod Fun educational tool that teaches

children how to spell as they destroy

zombies

Website httpwwwfacebookcomZword

Shoppes Delight Helps consumers compare

prices across various retailers and ind and receive

bargain alerts (Kenya)

Website wwwmarketandroidcom

Loopa In Luganda the word lsquolooparsquomeans

lsquoto report to the authoritiesrsquo Loopa is an eco

visualizing tool that enables the community to

report water pollution in their area (Uganda)

Website httpwedcomugandacomloopa

innovation top 2

6

7

8

9 10

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2024

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

20

Msema kweli (Msema Kweli which means

lsquoTruth tellerrsquo) enables citizens to hold area MPs

accountable for development in their constituencies

by providing information on the use of donor funds

government funds World Bank and the work of local NGOs (Kenya)

Websitehttpmsemakweliihubcokepages

homephp

innovation top 20

kasha Securely save

backup all your important

text messages for life Texts

of mobile transactions

evidence dates and other

details (Kenya)Website wwwkashamobi

Eat Out This comprehensive guide wil

give you prices of your favourite restaur

from fast food to ine dining based on

location type of event and even type of

cuisine anywhere in Nairobi Info about

restaurant includes wi-i access wine lis

maps and reviews (Kenya)

Website wwweatoutcoke

kivuo Enjoy online

shopping in Tanzania with

various payment methods

including mpesa airtel

money bank paypal or Visa

credit card (Tanzania)

Website wwwkivukocom

Map the cap This app provides

visualizations of latrines that need emptying

thus saving cesspool emptiers many rounds

in one area It will also identify hotspots

where sewage is being dumped and needs to

be removed (Uganda)

Website httpmapthecrapfreezokanet

11

1213

14

15

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2124

innovation top 2

bighte Monday Job seekers in

Kenya Uganda and Tanzania can use

it to receive alerts on job types they

have speciied as well as apply for the

jobs directly within the appWebsite wwwbrightermonday com

Hewa If yoursquore a fan of

Kenyan music Hewa is

a one stop shop where

you can access all Kenyan

local music buy using

airtime on your phone

or simply listen without

downloading (Kenya)

Website wwwhewacoke

Chei Use it to ind car

buyers and car sellers

-4WDrsquos pikipikis matatus

buses trucks throughout

East Africa and communic

by SMS or email (Kenya)

Website wwwchekicoke

MDGMaps Generate

printable maps that

show performance in

each of the Millinneiu

Development Goals i

different locations in

world (Uganda)

Website mdgmaps

appspotcom

Umuhuza Hi-Tech oes

An SMS-based real estate

application that allows customers

to search for houses apartments

and land for rent or for sale with a

simple text message (Rwanda)

Website httpwwwfacebook

compagesUmuhuza-Hi-Tech-

Brokers-Ltd

16

17

18

19

20

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2224

j u m p s t a

r t i n g

t e c h n o l o g y

E a s t A f r i

c a

R e g i o n

a l

Y o u n g P r o f

e s s i o n

a l s

T e c h n o

l o g y S y m p

o s i u m

Kampala UgandaApril 20th-21st 2012

HOSTED BY ENTERPRISE TECHNOLOGY

Tel +256-701 769 606Email potoaictcreativescom

wwwictcreativescom

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2324

832019 The New Face of Innovation

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COMING SOON TO A SCREEN NEAR YOU

WWWICTCREATIVESCOM

Page 20: The New Face of Innovation

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2024

E N T E R P R I S E T E C H N O L O G Y

I S S U E

8 | 2 0 1 2

20

Msema kweli (Msema Kweli which means

lsquoTruth tellerrsquo) enables citizens to hold area MPs

accountable for development in their constituencies

by providing information on the use of donor funds

government funds World Bank and the work of local NGOs (Kenya)

Websitehttpmsemakweliihubcokepages

homephp

innovation top 20

kasha Securely save

backup all your important

text messages for life Texts

of mobile transactions

evidence dates and other

details (Kenya)Website wwwkashamobi

Eat Out This comprehensive guide wil

give you prices of your favourite restaur

from fast food to ine dining based on

location type of event and even type of

cuisine anywhere in Nairobi Info about

restaurant includes wi-i access wine lis

maps and reviews (Kenya)

Website wwweatoutcoke

kivuo Enjoy online

shopping in Tanzania with

various payment methods

including mpesa airtel

money bank paypal or Visa

credit card (Tanzania)

Website wwwkivukocom

Map the cap This app provides

visualizations of latrines that need emptying

thus saving cesspool emptiers many rounds

in one area It will also identify hotspots

where sewage is being dumped and needs to

be removed (Uganda)

Website httpmapthecrapfreezokanet

11

1213

14

15

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2124

innovation top 2

bighte Monday Job seekers in

Kenya Uganda and Tanzania can use

it to receive alerts on job types they

have speciied as well as apply for the

jobs directly within the appWebsite wwwbrightermonday com

Hewa If yoursquore a fan of

Kenyan music Hewa is

a one stop shop where

you can access all Kenyan

local music buy using

airtime on your phone

or simply listen without

downloading (Kenya)

Website wwwhewacoke

Chei Use it to ind car

buyers and car sellers

-4WDrsquos pikipikis matatus

buses trucks throughout

East Africa and communic

by SMS or email (Kenya)

Website wwwchekicoke

MDGMaps Generate

printable maps that

show performance in

each of the Millinneiu

Development Goals i

different locations in

world (Uganda)

Website mdgmaps

appspotcom

Umuhuza Hi-Tech oes

An SMS-based real estate

application that allows customers

to search for houses apartments

and land for rent or for sale with a

simple text message (Rwanda)

Website httpwwwfacebook

compagesUmuhuza-Hi-Tech-

Brokers-Ltd

16

17

18

19

20

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2224

j u m p s t a

r t i n g

t e c h n o l o g y

E a s t A f r i

c a

R e g i o n

a l

Y o u n g P r o f

e s s i o n

a l s

T e c h n o

l o g y S y m p

o s i u m

Kampala UgandaApril 20th-21st 2012

HOSTED BY ENTERPRISE TECHNOLOGY

Tel +256-701 769 606Email potoaictcreativescom

wwwictcreativescom

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2324

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2424

COMING SOON TO A SCREEN NEAR YOU

WWWICTCREATIVESCOM

Page 21: The New Face of Innovation

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2124

innovation top 2

bighte Monday Job seekers in

Kenya Uganda and Tanzania can use

it to receive alerts on job types they

have speciied as well as apply for the

jobs directly within the appWebsite wwwbrightermonday com

Hewa If yoursquore a fan of

Kenyan music Hewa is

a one stop shop where

you can access all Kenyan

local music buy using

airtime on your phone

or simply listen without

downloading (Kenya)

Website wwwhewacoke

Chei Use it to ind car

buyers and car sellers

-4WDrsquos pikipikis matatus

buses trucks throughout

East Africa and communic

by SMS or email (Kenya)

Website wwwchekicoke

MDGMaps Generate

printable maps that

show performance in

each of the Millinneiu

Development Goals i

different locations in

world (Uganda)

Website mdgmaps

appspotcom

Umuhuza Hi-Tech oes

An SMS-based real estate

application that allows customers

to search for houses apartments

and land for rent or for sale with a

simple text message (Rwanda)

Website httpwwwfacebook

compagesUmuhuza-Hi-Tech-

Brokers-Ltd

16

17

18

19

20

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2224

j u m p s t a

r t i n g

t e c h n o l o g y

E a s t A f r i

c a

R e g i o n

a l

Y o u n g P r o f

e s s i o n

a l s

T e c h n o

l o g y S y m p

o s i u m

Kampala UgandaApril 20th-21st 2012

HOSTED BY ENTERPRISE TECHNOLOGY

Tel +256-701 769 606Email potoaictcreativescom

wwwictcreativescom

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2324

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2424

COMING SOON TO A SCREEN NEAR YOU

WWWICTCREATIVESCOM

Page 22: The New Face of Innovation

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2224

j u m p s t a

r t i n g

t e c h n o l o g y

E a s t A f r i

c a

R e g i o n

a l

Y o u n g P r o f

e s s i o n

a l s

T e c h n o

l o g y S y m p

o s i u m

Kampala UgandaApril 20th-21st 2012

HOSTED BY ENTERPRISE TECHNOLOGY

Tel +256-701 769 606Email potoaictcreativescom

wwwictcreativescom

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2324

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2424

COMING SOON TO A SCREEN NEAR YOU

WWWICTCREATIVESCOM

Page 23: The New Face of Innovation

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2324

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2424

COMING SOON TO A SCREEN NEAR YOU

WWWICTCREATIVESCOM

Page 24: The New Face of Innovation

832019 The New Face of Innovation

httpslidepdfcomreaderfullthe-new-face-of-innovation 2424

COMING SOON TO A SCREEN NEAR YOU

WWWICTCREATIVESCOM