the new face of innovation
TRANSCRIPT
832019 The New Face of Innovation
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EntErprISECD SALES kenya kES 200 | rwanda rWF 3000 | Tanzania TZS 5200 | Uganda UGX 5000 | I
THE NEW FACE OF
INNOVATION
tEchnologyAPPLICATIO
GALORE
EAST AFRIC
THE TOP 20
gt Financial
gt Social service
gt Whistleblowe
gt Games
gt Government
gt Sports
gt Health
gt Entertainmen
Incumbents takebackbench as roo
innovators jum
into the fray
832019 The New Face of Innovation
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Going goinggone digital
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832019 The New Face of Innovation
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ISSUE 8 | 20
44
6 | INNOVATION EAST AFRICA
8 | INSIGHT
17 | PERSPECTIVE ON THE KILLER APP
10
INNOVATION TOP 20
HOW TO USE ET DIGITAL MAGAZINEbull Search the PDF for a keyword or a topic of interest You will be taken to all instances of that word
bull Get additional information by placing your mouse over a topic or word to see an active link that will take
you to a website with more information when you click it bull Send email directly by clicking an email address in the magazine
13 STAYING AHEAD OF
THE COMPETITION
HOW TO kEEP
INNOVATION ALIVEIN YOUr COMPANY
and re-invent
YOUr brAND
14 AN ENIGMA
ALIVE AN
ICON DEAD
EAST AFrICArsquoS MOST PrOMISING APPLICATION18
GOOD rEADING
African Apps in a Global Marketplace
By Andrew Mugoya17
EVENTSTop row YouTube Uganda launch-
guests enjoy the multicoloured
fun Huawei Director at the
launchEnterprise Technology staff
practice their TV careers
Bottom row Orange Expo Simon
Kaheru Director SMS Media at
the Mobile Monday App CircusKampala App Circus winning
team (Mafuta Go) to present at
the Mobile Premier Awards in
Barcelona
832019 The New Face of Innovation
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EntErprISE tEchnology
Managing EditoJoyce Kyeyune Tonda
PulisheICT Creatives
wwwictceativescom
Enterprise Technology offers technology services through its network of leading IT Consultants
Copyright copy 2012 ICT Creatives All Rights Reserved No part of this publication may be reprinted or otherwise reproduced withou
permission from the editor
ICT CrEATIVES EXPrESSLY DISCLAIMS ALL WArrANTIES WHETHEr EXPrESS Or IMPLIED IN NO EVENT SHALL
ICT CrEATIVES bE LIAbLE FOr ANY DAMAGES OF ANY kIND ArISING FrOM THE USE OF Or rELIANCE ON ANY
INFOrMATION PrOVIDED IN THIS PUbLICATION
All correspondence to ICT Creatives
Plot 4667 Ggaba Road Kampala
P O Box 30532 Kampala Uganda
Tel +256 414 266 423
Mob +256 773 092 290 | +256 701 100 516
Editorial jtondaictcreativescom
Advertising Inquiries salesictcreativescomSubscriptions subscribeictcreativescom
Social Media
Faceoo wwwfacebookcomEnterprisetechnology
Twitte httptwittercomtechnologyEA
LinedIn Enterprise Technology magazine
832019 The New Face of Innovation
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ldquoInnovative companies ae liesalads They value divesity andhave ceated an envionment whee diffeent pespectives aeencouaged a vaiety of peoplethive and new ideas ae ewadedrdquo
The Ever-Evolving Enterprise Guidelines for
Creating Your Companyrsquos Future
By Stephen C Harper Brett Martin
832019 The New Face of Innovation
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Hacathon
Like a marath
where runner
compete a
hackathonbrings togeth
developers
to create an
application in
limited perio
of time which
may be 48 ho
days or week
Linux platform
developers
refer to this a
Codefest
innovation east africa
ZUBEDI THE CTO
ldquoHe that will
not apply newremedies mustexpect new evils
for time is thegreatest innovato
Francis Bacon
English Philosopher
Quoted
6
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
Andoid An operating system for
mobile phones which has become
the defacto platform for developers
It is managed by the Open Handset
Alliance a consortium of 85
companies led by Google From
a market share of 2 in 2009
the Android smartphones now
hold a 52 global selling average
according to global researcher
Gartner
API An abbreviation of Application
Programming Interface this a set
of tools and protocols that enables
developers to create software
applications
kille App A highly
innovative app that
decimates lsquokillsrsquo the
competition literally
Pemissions Before
a user downloads an
application it will
usually display all critical
services and data it will
need The user can then
decide whether they are
comfortable with the app
accessing their data or
device resources This
has been popularized in
Facebook apps
Absalom I foundthis really niceapp that helps yound a wife so Idownloaded it
Then why are you crying
I gave mypersonal
details andphysical
features
Then
I selected Brenda fthe list but now onscreen I see they h
given me a MsTrojanSMSexe
Explore opportunities to pilot
technology demonstration
projects to show local
businesses how to jump-
start scientiic processes or
technological capabilities
needed at the local level
Fund the creation of a
centre for computer science
research development
and training to develop the
capabilities needed to aid
and support inudstry
Analyze the institutional
landscape in terms of
knowledge partnerships
with collaborators (across all
key science and technology
sectors nationally or
internationally) to ascertain
opportunities to forge
optimize and sustain
knowledge parternships
in critical science and
technology areas
Sukhdeep Brar Sara E Farley
Caroline S Wagner Robert
Hawkins The World Bank
(2012)
EXCErPT Science Technology and Innovation in Uganda
Recommendations for Policy and Action
LExICON
832019 The New Face of Innovation
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INNOVATION NUMBERS EAST AFRICA
14 Average age of East African students
trained by the Kenyan branch of US based app
development firm Ruby Nuby
27Percentage of total apps which focused on mobile
payments and commerce submitted for the
Pivot25 competition held in July 2011
2007Year that the globally renowned mobile banking
innovation MPESA was launched in Kenya
35000Euros received as payment by a Ugandan
developer for his innovative application
1900000Funding secured in 2011 in US$ by Ushahidi
Crowdsourcing platform based in Kenya
innovation east afri
DEVELOPER PLATFORMS IN EAST AFRICA
Before A massive cumbersome immovable single purpose contraption After A light-
weight mobile gadget capable of multiple functions from finding places to a persona
jukebox all the way to vir tual shopping
Mobile World
Conference
2012 Visit App
Planet lsquothe
wordrsquos largest
gathering of app
developersrsquo
SAVE THE DATE FOR APP DEVELOPERS27th Feb -1st Mar lsquo12
Pivot East
Call for entries
to mobile
applications
competition now
in its second
year
Intel AppUpSM
developer
challenge Web
Apps Edition
World Summ
Awards Winn
Conferenc
and Gala Ca
Egypt
Jan 2012 Jan 30th 2012
Google Technology Use Goups
(GTUGs)
User groups for people who are
interested in Googlersquos developer
technology----
Hive Cola
An open collaborative community for
young tech entrepreneurs to develop
apps and showcase them to the public
----
mla East Afica
The consortium facilitates demand-
driven innovation to ensure that
breakthrough low-cost high-value
mobile solutions can be developed into
sustainable businesses
----
Tandaa kenya
A brand of the Kenya ICT Board it exists
to support the development of localdigital content in Kenya and provide
seed money for techpreneurs
----
iHu
Nairobirsquos innovation hub for
technologists investors tech companies
and hackers in the area
---
Note In Rwanda various youth projects
focusing on the development of ICT are
regularly funded to develop innovations
---
Noia Developes East Afica
A platform that discusses everything
relating to apps development as well as
resources for developers---
MoileMondaytrade (MoMo) is an open
community platform of mobile industry
visionaries developers and inluential
individuals who manage local chapters
in over 100 cities worldwide There are
chapters in Kenya Uganda and Tanzania
meeting on Mondays
Feb 2012
832019 The New Face of Innovation
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insight
8
E N T E R P R I S E T E C H N O L O G Y
I S S U E 8 | 2 0 1 2
Move ove inc the ooiersquos tun has come
The enthusiasm with which those 20 somethings justiied their innovations was eno
to get the greatest cynic interested in iguring out just how much money was going to
made from these unconventionally named apps
Therersquove been many such get togethers where developers are given a platform to conv
lesser mortals about the magic of their innovations but the last quarter of 2011 has bespecially signiicant as some of these apps actually got round to churning out some disposa
income or global recognition
What is especially striking is that the rookie developers are young fresh from school and
of solutions to save the world While companies are tied up in the quagmire of keeping th
competitors down and making supernormal fortunes the lsquosocialistsrsquo are not yet purely dr
by monetary compensation-recognition will do And so they create and tweak reining
expanding features and as long as they have a couple of hundred downloads these rookies
happy
This issue is dedicated to innovation because here at ET we believe that this will herald
an era of entrepreneurship in East Africa as more and more young people discover that t
have within them the potential to create their own employment by harnessing technolo
Ultimately innovations will change the way companies do business making them more relev
and therefore increasing their proit potential
Technology can solve unemployment problems address service delivery enable g
governance and enhance global knowledge sharing While these social niceties may
necessarily be everybodyrsquos cup of tea they do result in improved quality of life
The rookies have a lot to teach corporations - in lieu of donating blankets and sweep
sprawling slums-they can actually engage in Corporate Social Responsibility that has a las
transformative effect- innovating apps that can improve life in the long term
The top 50 are essentially those apps that we believe will have the greatest reach mainstre
appeal and of course an element of lsquonewnessrsquo where they deliver value faster easier and m
eficiently
And on that note Enterprise Technology is going to be bringing you an innovation of
own-a technology TV drama spiced up with exciting information over the top interviews
personalities who will have you tuned in and glued boosting your interest in technology an
marvels
Herersquos to greater innovation in 2012
JOYCE KYEYUNE TONDA
MANAGING EDITOR
832019 The New Face of Innovation
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832019 The New Face of Innovation
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JOSHUA MUSASIZIHead of Operations African Vending Systems-Payway
E N T E R P R I S E T E C H N O L O G Y
I S S U E 8 | 2 0 1 2
10
executive discussion
Joshua Musasizi is surprised
and pleasantly delighted that
we are 10 minutes early for our
interview ldquoFor me business mo
at the speed of light I often ass
character by the ability to keep
timerdquo
Y ou wee estalished in 2009 in
Afica Whatrsquos the stoy
Well the founders are from
Russia and thatrsquos where the story begins
Previously in Russia all payments were
made using scratch cards from paying
for TV to electricity and water Every
time you wanted to top up you had to
buy a card get a pin number and reload
We often ind it tedious to queue and
pay bills or visit the bank because they
are open during working hours and yet
paradoxically we are supposed to be at
work during working hours To address
the problems of queues ineficient
tellers wasted time online purchases
and all the other inconveniences of
traditional payment methods the founders
established African Vending Systems as
an easy electronic payment system aware
that the challenges faced in Russia were
very similar to the ones Africans faced
Under the brand Payway this electronic
payment system was designed to service
multiple vendors because a user would
be able to pay bills bank pay for TV
airtime and any range of services that can
be bought from different companies and
service providers
All payments are done electronically
It makes sense because collecting
payments is not the core business of
utility companies or telecos for exampl
if someone with the expertise can do it
better then it should be left to them to
handle it This helps companies focus o
doing their core business excellently
In Africa we started off with Kenya and
then moved to Uganda which is now
our African base from which we shall
extend to other countries in the region
We currently have 20 locations with
our kiosks in Kampala and about 100
retailers with our mobile Point of Servi
terminals
collecting payments is
not the core business of
utility companies or teleco
for example if someone
with the expertise can do
better then it should be le
to them to handle it This
helps companies focus ondoing their core business
excellently
ldquo
832019 The New Face of Innovation
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executive discussio
You pym wok s h s of hs
ind in East Afica Is it eliale
Service providers have realized that they
can sell better and sell more through our
Kiosks our Mobile Point of Sale units and
the Web based Interface while customers
beneit from the convenience ubiquityof payment locations and speed of
transactions
Our kiosks are placed in public places like
retail outlets cinemas and other high
trafic areas where you select the service
you want to pay for ndashairtime TV internet
select the vendor enter your subscriber
number and once your cash is veriied
instantly your account is credited In
addition you get a receipt with an ID of the
terminal the date the time the operator
and the amount of money you paid Within
a few seconds the transaction is complete
compared to 10-15 minutes queuing at a
service providerrsquos ofice
We have heard some interesting stories for
example at one of the kiosks in Nalyaa we
had people asking for permission to take
their pictures beside the kiosks
Other people have been fearful of failing to
use the terminals but usually once they try
it they realize how easy and convenient
it is and they go and tell their colleagues
about it I have often sat and observed that
lsquowow-it-works momentrsquo when a person
comes to the kiosk for the irst time to
buy airtime for example and they receive
a conirmation instantly on their mobile
phone- the smile on their faces is amazing
(Our wow moment came when we tried to
buy airtime and instantly the logo of the
service provider changed)
With the webbased interface you simply
log in and pay for services using your
virtual wallet This is especially useful for
customers who do not have the time to
leave their ofices to clear bills buy airtime
and other time consuming tasks
The mobile Point of Service has proved
useful in rural areas small trading
centres (we have them in places as far as
Ntungamo Kalangala and Mbarara) where
where the internet is not very accessible
The PoS is a handheld device managed by
an individual who will help the customer
go through the entire payment process
How diffeent is you sevice fom
moile money offeed y vaious
telecos
Mobile money is strictly for transferring
money via a mobile phone thatrsquos the only
way it works and it is vendor dependent
Payway works on three platforms the
self-service kiosk the mobile PoS and
the web interface so issues of downtime
and delayed payments are non-existent
For example ever since we started our
operations in Uganda in May 2010 our
system has been down only once-for about
6 hours We are vendor neutral and weaccept payment for all services We also
have an accountability system where users
are given detailed receipts that can always
be referred to if they encounter a problem
with the service
Once we get fully integrated with the banks
users will also be able to transfer money
from the bank to their virtual wallet and
then pay for the services they need You
will also be able to transfer money from
one virtual wallet to another
Is you system fool poof Every
transaction you perform on our network
is visible to us For example we have a
machine at Tirupati and someone called to
say he put in his 50000= and the screen
went back to the home screen before
activating his orange internet However the
machine cannot accept any money before
a subscriber number is input- itrsquos a step by
step process because the money has to be
tied to unique numberAnother user said he inserted a 2000 note
and claimed that he did not get his airtime
We sent in our customer care rep who
opened the machine and upon examining
the cassette did not see any 2000 note
The machine organizes the money in
all the different denominations We are
thoroughly transparent accurate and all
the transactions can be seen in real time
Our only job as Payway is to facilitate
payments not to sell services so if a
customer indeed does not get the servic
they paid for ndashairtime in this case the
problem is usually with the service
provider who may be experiencingtechnical problems which has been the
case with one teleco this month
We have thoroughly tested all the secur
loopholes both human and non-human
ensure that our service is safe to use
Furthermore all our staff have undergo
both technical and customer friendly
training to deal with any customer quer
We even have a toll free line which is
available 24 hours everyday- all you hav
to do is quote your receipt number andyour problem
Can I use dollas in the ios How
aout othe cuencies O countefe
notes
There is a dollar function though right n
it is not in use The machine knows the
dollar ratendashit is programmed in the syst
however we have deactivated it for now
because all service providers would hav
provide different dollar rates which wou
signiicantly complicate the payment
process for the user However for a serv
provider like Multichoice the machine h
been customized to accept dollars at the
Multichoice exchange rate since paymen
have to be made in dollars The machine
is programmed to work with the curren
of the country In Kenya it will only acce
Kenyan Shillings in Uganda it only acce
Ugandan Shillings If you put in anything
else a paper or card or counterfeits it w
eject it
Who egulates you sevice if I have a
complaint against you
Whoever the regulator might be we are
not yet certain however in the event of
arbitration all transactions will leave
either a digital or paper trail so justice w
always be done The regulator can acces
our database and do all the veriication
832019 The New Face of Innovation
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12
E N T E R P R I S E T E C H N O L O G Y
I S S U
E 8 | 2 0 1 2
necessary
How do you guaantee the secuity of
money inside these ioss Can thieves
cay it away
(Joshua laughs contemplating an answer)
Yes they can be picked and taken away
however these particular ones are
designed to be indoors and monitored by
security There are outdoor
units which are more robust
and near impossible to move-
but they are currently not
available in Uganda
Which type of vendos
have found Payway most
attactive
Currently our client list
includes Uganda Telecom
MTN Orange Airtel DSTv and
Star TimesTV Warid Telecom
and Datanet We are in talks
with banks to integrate our
service with them so that very
soon customers will be able to
deposit money on their bank
accounts via Payway
How o i po by hg
one of these ioss on my
pemises What is the
pocess of getting a ios
on my pemises
Businesses can beneit
by earning commission
on sales made using the
kiosks However we do not
necessarily give kiosks to
every business we have to
irst assess the trafic on the premises
and determine whether it makes business
sense for us to have a kiosk or a mobilePoS If you want to become an agentdealer
you simply ill in an application form
we will come to the site and assess the
suitability
Cuently theersquos TV Intenet and
Aitime what othe sevices might
we e ale to access with the Payway
system
We are system programmers we wake up
everyday thinking about how we can make
Payway more useful to customers Herersquos
a great example We had a client come in
and request to have airtime of 50000 UGX
given to each of his 120 employees These
employees were all on different networksand the process had to be done manually
and accurately otherwise any mistake
in the numbers would be a loss on our
part After that horrendous experience I
gathered our team of programmers and we
developed a system for batch processing
With that system all we had to do was copy
and paste the numbers and the system
would automatically give them the airtime
We try to anticipate customer needs and
then program the system to satisfy that
need When a client walks up to us and
asks whether our system can perform a
certain task we say ldquoYesrdquo and then we
igure out how to make it a reality
Soon you will be able to pay for grocery
shopping at Uchumi Nakumatt fuel
school fees- for example St Lawrence
University now accepts fees payment
through the Payway network We also p
to enable online payments and integratinternational vendors like Paypal for
example
If I have a sevice that I want
customes to uy though Payw
how do I get onto you netwo
The most important requiremen
is to have an Application
Programming Interface (API)
which simply enables software
applications to talk to each other
in terms of how certain tasks
should be performed without th
user being aware of the backdoo
communication So the API woul
help your service talk to our syst
If it makes business sense we wo
be happy to integrate your servic
into our system we beneit from
commission off your sales
How else can these teminals
used
Therersquos commercial targeted
advertising on the kiosks
Our terminals have screens
which users can see and th
machines can be programm
to show advertising based
what users have paid for If
example a user pays for Wa
airtime the system will the
show a PakaSurf advert If the user pays
Airtel it may show something about Kik
Too Good
What do you do apat fom
pogamming
Programming takes a toll on you When
Irsquom not at work I spend time at home
with family looking after my three youn
children- two girls and one boy and my
older child- my wife Itrsquos refreshing
ldquoWhen a client walks up to us and asks
whether our system can perform a certain
task we say lsquoYesrsquo and then we igure out how
to make it a realityrdquo
executive discussion
832019 The New Face of Innovation
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enterprise innovatio
Companies tend to
want to play it safe-
hiring cookie cutter
employees who lsquoit in
with our corporate
culturersquo While this
plays out well for maintaining a brand
image it does zilch for keeping the
wheel of innovation spinning
Wersquove seen the dramatic climb
of companies that birthed an
innovation-a change in the way things
are done a new product or service
that offers new value but then over
time wersquove seen those same companies
slowly fade eventually becoming
irrelevant to the audiences that once
heralded their arrival We know that
those companies have eventually been
swallowed up in mergers bankruptcy
low value deals or mass exodus of
employees
What do companies need to do to
keep innovation alive and survive the
onslaught of ierce competition
1Hire dissenting opinion
Logic says this is professional
suicide but on the lipside hiring
different types of people provides
different solutions for old problems
Maintain a set of values that you hold
dear in your company-integrity loyalty
commitment hardwork but dissentingopinion should have its ield day as
long as it can be justiied with facts and
igures
2Turn the apple cart
Innovators are people who
question everything-can it be done
more eficiently more creatively
totally differently Often we have
preconceived ideas about how things
should be done when there is no real
logic and it all boils down to personal
preference Innovators however are
people who upset the cart and discover
that consumers have actually been
looking for something new
3Keep your ear to the ground
Some managers are too engrossed
in daily operations that they do not see
the signs of the times-trends that are
going to affect their businesses Social
media for example has long been on
the scene and while a few companies
took note and started harnessing its
marketing power others continued
with expensive traditional marketing to
their detriment
4Be the customer
Customers needs are constantly
growing and luctuating and although
they cannot all be satisiied there areneeds that are constantly echoed
Companies need to think like the
customer not like the service provider
in order to be able to innovate a new
way of providing an old service
Applersquos Steve Jobs was a stickler for
this-all the technologies iPod iPhone
iPad he invented addressed his own
pet peeves If something irks you- it
probably irks most people too-solve it
5Invite the rank and file to theroundtable
Companies live with a common falsity
that managers have all the best ideas
however it is usually unheard break
away factions in the lowest rungs that
often end up building rival companies
with great innovations Clever
companies invite everyone to suggest
an idea for improvement
How to keep innovation alive in your company and re-invent your brand
STAYING AHEAD OF THE COMPETITIONJoyce kyeyune Tonda
832019 The New Face of Innovation
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E N T E R P R I S E T E C H N O L O G Y
N O V E
M B E R D E C E M B E R 2 0 0 9
14
STEVEJOBSAn enigma alive an icon dead what did that odd lsquoirsquo nomenclature really mean
On October 5th the man who had been the fulcrum of Applersquos revolutionary products- the iMac Bhe iPod the iPhone and the iPad succumbed to pancreatic cancer Tributes lowed far and wide
Barack Obama to David Cameron to rivals like Microsoftrsquos Bill Gates Samsungrsquos GS Choi with wApple was embroiled in a patents battle to media maestro Rupert Murdorch From China 35 miributes were sent in and Jobrsquos death became one of the most talked about events in recent hi
with 10000 tweets per second
1955-2011
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1524
tribu
He was known as the egomaniac of
Silicon Valley and was oficially
acknowledged as one of Americarsquos
toughest bosses in 1993
Several theories have been suggested for
the unique lsquoirsquo naming trend that Apple
adapted One theory suggests that this
unconventional naming policy was copied
from Intel around the time Intel wanted to
brand their versions in the 80s The lsquoirsquo stood
for Intel and was placed before a numerical
representation of a version eg i8768
instead of just 8768
Another theory suggests it stands for
lsquointernetrsquo since many of the Apple products
provide access to the web
Then there are the more romantic theories
suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo
device you can call your own
In 1998 at the lsquoApple Back on Trackrsquo when
Steve Jobs introduced the iMac computer
to the world amd he displayed a slide that
supported the romanticists the lsquoirsquo stood for
internet individual instruct inform and
inspire because it did all of those things for
the individual
Was he an innovator who believed what
worked for him what solved his problems
would probably do the same for everyone
else Your son might walk with an iPod
everywhere he goes your daughter might
be glued to her Mac computer and your
spouse might be begging you to get them
the latest iPhone You might use iTunes
software to arrange your Michael Jackson
collection and your toddler might love that
Pixar-animated movieToy Story or A Bugrsquos
Life Whatever Apple product has made itsway into your life Steve Jobs is responsible
for its innovative features sleek design an
marketability
Perhaps Jobs was a highly individualistic
person who believed in the philosophy
of self After all when he resumed as
Applersquos CEO in 1997 he got rid of all their
philanthropic programs claiming that the
should wait to make proit then think abo
giving it away to charity
Was he a narcissist Does the lsquoirsquo in those
brand names actually stand for Steve Jobs
himself
Regardless of his motivation and shades
of egomania Jobs justiiably brought
technology home- by taking the complex
out of it and making it simple beautiful an
useful- all the those characteristics we va
in our lives
Melissa Kyeyunemelissakyeyuneyahoocom
1969 Introduced tocomputers byWozniak Stephen
1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet
1976Launches AppleComputer withWozniak
1980LaunchesmassivelysuccessfulApple II and thecompany goespublic
1980Steve Jobs worth$200 million atage 25
1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup
1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million
1988Releases NeXTCube PC but salesflounder
1991
Married in BuddhistCeremony
1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn
1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily
2001Job once again stunsthe world with the
digital music deviceiPod
2003Jobsdiagnosedwithpancreaticcancer
2007iPhonewows theindustry as theultimate digitalconvergencedebice
2010iPad unveiled withimmense success
2011Jobs resigns asApple CEO anddies a fewmonths later
2011Jobs valuedat $83 bn
1998The stunning whitedesign iMac isintroduced and putsApple back onthe map
TIMELINE OF INNOVATION
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1624
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
THE NEW FACE OF
INNOVATION
APPLICAT
GALORE
EAST AFR
THE TOP 2
gt Financial
gt Social servi
gt Whistleblowgt Games
gt Governmen
gt Sports
gt Health
gt Entertainme
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
832019 The New Face of Innovation
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innovation top 2
What is a ille app
Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for
innovators to constantly come up with new ideas that are not only practical but also new and
exciting to the market
Usaility How easily adaptable would people be to this new app No matter how great and
useful your app is if it is very complicated for the end user it will not succeed especially in a
commercial setting
Commecial aspect Can you actually make money from this app Unless you are in the char
business you need to develop an application that you can actually make money from If it is
one that allows per user subscription so much the better It is more astute to make smaller
revenues over a long period of time than try and make huge proits in one kill
Successfully commecializing the app Make it free the irst time you launch it This remov
the hurdles for irst time users Manage it by providing user names for anyone interested in
gaining access Once you have a large number of users then you can levy a users fee once
people are addicted When the users numbers grow constantly then revenue can also be
gained through advertising Advertisers are very interested in wide user networks for massiv
coverage of their products
My ille app
The online reservation system
bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service
you needbull Works for users who need to book on short notice
bull Administrative costs are lowered for any business that uses an online reservation system
bull Provides the owners of the service a wider network coverage
bull It often provides you the best bargains for say hotels tickets holidays travel
PERSPECTIVE ON THE lsquoKILLER APPrsquo
Veronica Ssempebwa is the General
Manager for SW Global an African
founded application services provider
with operations in 10 countries across the
world Veronica Ssempebwa has 10 years
experience working in inancial services
and ICT sectors She holds a Masters
Degree in International Business from the
University of Wolverhampton England
SW Global is one of the irst globally
competitive technology companies to
emerge from West Africa and penetrate
the global information technology (IT)
marketThe SW Global model is a uniqueadaptation of the now well-known ASP
model
The company is successfully implementing
a new paradigm that is based upon
world-class cutting-edge applications
development and delivery Its software
as service business focuses oninancial
Intermediation Consumer Aggregation
and Application Service Provision
rECOMMENDEDrEADING
Downloadeoo fom
httpwwwafiappscompostafican-apps-in-a-
gloal-maetplace
Veonica Ssempewa
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1824
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
8
Mafuta GO Keeps you up to date with fuel prices in stations near you
around the city helping you save on fuel costs (Uganda)
Website httpmafutagoappspotcom
innovation top 20
Niohapa This app enables you to earn
loyalty points for visiting different location
in Nairobi thus providing businesses an
opportunity to reward their most loyal
customers Nikohapa translates to ldquoI am
hererdquo (Kenya)Website wwwnikohapacom
e-Soo Gives farmers consumers
and traders accurate market text
messages on commodities and prices
It is currently used in 50 markets with
plans for increased usage (Rwanda )Website httpwwwesokogovrw
MedAfica Users subscribe to a number
of health services including symptom
checkers irst-aid information doctor amp
hospital directories (Kenya)
Website wwwshimbamobilecom
GetH2O Mtaani If you love strate
you will enjoy this game which invo
survival in an African ghetto where
have to battle gangs ind clean wa
money and prosper (Kenya)
Website wwwgeth20gamecom
1
2
3 4
5
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1924
iCow Gives diary farmers information
on keeping their cows healthy from
diseases improving milk production
care during gestation and the nearest
vet (Kenya)
Website wwwicowcoke
Matatu Fastest
downloaded application
in Uganda- it is an
electronic rendition of
the card game popularly
played in Uganda
where an individual
has to inish playing all
their cards before their
opponent There are
plans to introduce Matatu
tournaments (Uganda)
Website wwwmarket
androidcom
ZWod Fun educational tool that teaches
children how to spell as they destroy
zombies
Website httpwwwfacebookcomZword
Shoppes Delight Helps consumers compare
prices across various retailers and ind and receive
bargain alerts (Kenya)
Website wwwmarketandroidcom
Loopa In Luganda the word lsquolooparsquomeans
lsquoto report to the authoritiesrsquo Loopa is an eco
visualizing tool that enables the community to
report water pollution in their area (Uganda)
Website httpwedcomugandacomloopa
innovation top 2
6
7
8
9 10
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2024
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
20
Msema kweli (Msema Kweli which means
lsquoTruth tellerrsquo) enables citizens to hold area MPs
accountable for development in their constituencies
by providing information on the use of donor funds
government funds World Bank and the work of local NGOs (Kenya)
Websitehttpmsemakweliihubcokepages
homephp
innovation top 20
kasha Securely save
backup all your important
text messages for life Texts
of mobile transactions
evidence dates and other
details (Kenya)Website wwwkashamobi
Eat Out This comprehensive guide wil
give you prices of your favourite restaur
from fast food to ine dining based on
location type of event and even type of
cuisine anywhere in Nairobi Info about
restaurant includes wi-i access wine lis
maps and reviews (Kenya)
Website wwweatoutcoke
kivuo Enjoy online
shopping in Tanzania with
various payment methods
including mpesa airtel
money bank paypal or Visa
credit card (Tanzania)
Website wwwkivukocom
Map the cap This app provides
visualizations of latrines that need emptying
thus saving cesspool emptiers many rounds
in one area It will also identify hotspots
where sewage is being dumped and needs to
be removed (Uganda)
Website httpmapthecrapfreezokanet
11
1213
14
15
832019 The New Face of Innovation
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innovation top 2
bighte Monday Job seekers in
Kenya Uganda and Tanzania can use
it to receive alerts on job types they
have speciied as well as apply for the
jobs directly within the appWebsite wwwbrightermonday com
Hewa If yoursquore a fan of
Kenyan music Hewa is
a one stop shop where
you can access all Kenyan
local music buy using
airtime on your phone
or simply listen without
downloading (Kenya)
Website wwwhewacoke
Chei Use it to ind car
buyers and car sellers
-4WDrsquos pikipikis matatus
buses trucks throughout
East Africa and communic
by SMS or email (Kenya)
Website wwwchekicoke
MDGMaps Generate
printable maps that
show performance in
each of the Millinneiu
Development Goals i
different locations in
world (Uganda)
Website mdgmaps
appspotcom
Umuhuza Hi-Tech oes
An SMS-based real estate
application that allows customers
to search for houses apartments
and land for rent or for sale with a
simple text message (Rwanda)
Website httpwwwfacebook
compagesUmuhuza-Hi-Tech-
Brokers-Ltd
16
17
18
19
20
832019 The New Face of Innovation
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j u m p s t a
r t i n g
t e c h n o l o g y
E a s t A f r i
c a
R e g i o n
a l
Y o u n g P r o f
e s s i o n
a l s
T e c h n o
l o g y S y m p
o s i u m
Kampala UgandaApril 20th-21st 2012
HOSTED BY ENTERPRISE TECHNOLOGY
Tel +256-701 769 606Email potoaictcreativescom
wwwictcreativescom
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2324
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2424
COMING SOON TO A SCREEN NEAR YOU
WWWICTCREATIVESCOM
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 224
Going goinggone digital
CLICKABLE LINKS
VIRAL MARKET REA
DIRECT EM
ENTERPRISE TECHNOLOGY DIGITAL| WWWICTCREATIVESCOM
Creating new digital marketing opportunities
SELL MORE
OPPORTUNITIES FOR ADVERTISERS
Downloadable brochures for prospects to learn about your products
Email inquiries to you directly from the magazine
Live hyperlinks that lead prospects and clients directly to your site for increased trafc Viral marketing of your products through reader forwarding collaboration and email to colleagues
Greater market reach through exposure on multiple online platforms including
Let prospects play audio and video of your company promotional videos
Add interactive forms to collect customer feedback receive contestant applications give prospects more information
Readable on smartphones
Email salesictcreativescom
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 324
ISSUE 8 | 20
44
6 | INNOVATION EAST AFRICA
8 | INSIGHT
17 | PERSPECTIVE ON THE KILLER APP
10
INNOVATION TOP 20
HOW TO USE ET DIGITAL MAGAZINEbull Search the PDF for a keyword or a topic of interest You will be taken to all instances of that word
bull Get additional information by placing your mouse over a topic or word to see an active link that will take
you to a website with more information when you click it bull Send email directly by clicking an email address in the magazine
13 STAYING AHEAD OF
THE COMPETITION
HOW TO kEEP
INNOVATION ALIVEIN YOUr COMPANY
and re-invent
YOUr brAND
14 AN ENIGMA
ALIVE AN
ICON DEAD
EAST AFrICArsquoS MOST PrOMISING APPLICATION18
GOOD rEADING
African Apps in a Global Marketplace
By Andrew Mugoya17
EVENTSTop row YouTube Uganda launch-
guests enjoy the multicoloured
fun Huawei Director at the
launchEnterprise Technology staff
practice their TV careers
Bottom row Orange Expo Simon
Kaheru Director SMS Media at
the Mobile Monday App CircusKampala App Circus winning
team (Mafuta Go) to present at
the Mobile Premier Awards in
Barcelona
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 424
EntErprISE tEchnology
Managing EditoJoyce Kyeyune Tonda
PulisheICT Creatives
wwwictceativescom
Enterprise Technology offers technology services through its network of leading IT Consultants
Copyright copy 2012 ICT Creatives All Rights Reserved No part of this publication may be reprinted or otherwise reproduced withou
permission from the editor
ICT CrEATIVES EXPrESSLY DISCLAIMS ALL WArrANTIES WHETHEr EXPrESS Or IMPLIED IN NO EVENT SHALL
ICT CrEATIVES bE LIAbLE FOr ANY DAMAGES OF ANY kIND ArISING FrOM THE USE OF Or rELIANCE ON ANY
INFOrMATION PrOVIDED IN THIS PUbLICATION
All correspondence to ICT Creatives
Plot 4667 Ggaba Road Kampala
P O Box 30532 Kampala Uganda
Tel +256 414 266 423
Mob +256 773 092 290 | +256 701 100 516
Editorial jtondaictcreativescom
Advertising Inquiries salesictcreativescomSubscriptions subscribeictcreativescom
Social Media
Faceoo wwwfacebookcomEnterprisetechnology
Twitte httptwittercomtechnologyEA
LinedIn Enterprise Technology magazine
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 524
ldquoInnovative companies ae liesalads They value divesity andhave ceated an envionment whee diffeent pespectives aeencouaged a vaiety of peoplethive and new ideas ae ewadedrdquo
The Ever-Evolving Enterprise Guidelines for
Creating Your Companyrsquos Future
By Stephen C Harper Brett Martin
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 624
Hacathon
Like a marath
where runner
compete a
hackathonbrings togeth
developers
to create an
application in
limited perio
of time which
may be 48 ho
days or week
Linux platform
developers
refer to this a
Codefest
innovation east africa
ZUBEDI THE CTO
ldquoHe that will
not apply newremedies mustexpect new evils
for time is thegreatest innovato
Francis Bacon
English Philosopher
Quoted
6
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
Andoid An operating system for
mobile phones which has become
the defacto platform for developers
It is managed by the Open Handset
Alliance a consortium of 85
companies led by Google From
a market share of 2 in 2009
the Android smartphones now
hold a 52 global selling average
according to global researcher
Gartner
API An abbreviation of Application
Programming Interface this a set
of tools and protocols that enables
developers to create software
applications
kille App A highly
innovative app that
decimates lsquokillsrsquo the
competition literally
Pemissions Before
a user downloads an
application it will
usually display all critical
services and data it will
need The user can then
decide whether they are
comfortable with the app
accessing their data or
device resources This
has been popularized in
Facebook apps
Absalom I foundthis really niceapp that helps yound a wife so Idownloaded it
Then why are you crying
I gave mypersonal
details andphysical
features
Then
I selected Brenda fthe list but now onscreen I see they h
given me a MsTrojanSMSexe
Explore opportunities to pilot
technology demonstration
projects to show local
businesses how to jump-
start scientiic processes or
technological capabilities
needed at the local level
Fund the creation of a
centre for computer science
research development
and training to develop the
capabilities needed to aid
and support inudstry
Analyze the institutional
landscape in terms of
knowledge partnerships
with collaborators (across all
key science and technology
sectors nationally or
internationally) to ascertain
opportunities to forge
optimize and sustain
knowledge parternships
in critical science and
technology areas
Sukhdeep Brar Sara E Farley
Caroline S Wagner Robert
Hawkins The World Bank
(2012)
EXCErPT Science Technology and Innovation in Uganda
Recommendations for Policy and Action
LExICON
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 724
INNOVATION NUMBERS EAST AFRICA
14 Average age of East African students
trained by the Kenyan branch of US based app
development firm Ruby Nuby
27Percentage of total apps which focused on mobile
payments and commerce submitted for the
Pivot25 competition held in July 2011
2007Year that the globally renowned mobile banking
innovation MPESA was launched in Kenya
35000Euros received as payment by a Ugandan
developer for his innovative application
1900000Funding secured in 2011 in US$ by Ushahidi
Crowdsourcing platform based in Kenya
innovation east afri
DEVELOPER PLATFORMS IN EAST AFRICA
Before A massive cumbersome immovable single purpose contraption After A light-
weight mobile gadget capable of multiple functions from finding places to a persona
jukebox all the way to vir tual shopping
Mobile World
Conference
2012 Visit App
Planet lsquothe
wordrsquos largest
gathering of app
developersrsquo
SAVE THE DATE FOR APP DEVELOPERS27th Feb -1st Mar lsquo12
Pivot East
Call for entries
to mobile
applications
competition now
in its second
year
Intel AppUpSM
developer
challenge Web
Apps Edition
World Summ
Awards Winn
Conferenc
and Gala Ca
Egypt
Jan 2012 Jan 30th 2012
Google Technology Use Goups
(GTUGs)
User groups for people who are
interested in Googlersquos developer
technology----
Hive Cola
An open collaborative community for
young tech entrepreneurs to develop
apps and showcase them to the public
----
mla East Afica
The consortium facilitates demand-
driven innovation to ensure that
breakthrough low-cost high-value
mobile solutions can be developed into
sustainable businesses
----
Tandaa kenya
A brand of the Kenya ICT Board it exists
to support the development of localdigital content in Kenya and provide
seed money for techpreneurs
----
iHu
Nairobirsquos innovation hub for
technologists investors tech companies
and hackers in the area
---
Note In Rwanda various youth projects
focusing on the development of ICT are
regularly funded to develop innovations
---
Noia Developes East Afica
A platform that discusses everything
relating to apps development as well as
resources for developers---
MoileMondaytrade (MoMo) is an open
community platform of mobile industry
visionaries developers and inluential
individuals who manage local chapters
in over 100 cities worldwide There are
chapters in Kenya Uganda and Tanzania
meeting on Mondays
Feb 2012
832019 The New Face of Innovation
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insight
8
E N T E R P R I S E T E C H N O L O G Y
I S S U E 8 | 2 0 1 2
Move ove inc the ooiersquos tun has come
The enthusiasm with which those 20 somethings justiied their innovations was eno
to get the greatest cynic interested in iguring out just how much money was going to
made from these unconventionally named apps
Therersquove been many such get togethers where developers are given a platform to conv
lesser mortals about the magic of their innovations but the last quarter of 2011 has bespecially signiicant as some of these apps actually got round to churning out some disposa
income or global recognition
What is especially striking is that the rookie developers are young fresh from school and
of solutions to save the world While companies are tied up in the quagmire of keeping th
competitors down and making supernormal fortunes the lsquosocialistsrsquo are not yet purely dr
by monetary compensation-recognition will do And so they create and tweak reining
expanding features and as long as they have a couple of hundred downloads these rookies
happy
This issue is dedicated to innovation because here at ET we believe that this will herald
an era of entrepreneurship in East Africa as more and more young people discover that t
have within them the potential to create their own employment by harnessing technolo
Ultimately innovations will change the way companies do business making them more relev
and therefore increasing their proit potential
Technology can solve unemployment problems address service delivery enable g
governance and enhance global knowledge sharing While these social niceties may
necessarily be everybodyrsquos cup of tea they do result in improved quality of life
The rookies have a lot to teach corporations - in lieu of donating blankets and sweep
sprawling slums-they can actually engage in Corporate Social Responsibility that has a las
transformative effect- innovating apps that can improve life in the long term
The top 50 are essentially those apps that we believe will have the greatest reach mainstre
appeal and of course an element of lsquonewnessrsquo where they deliver value faster easier and m
eficiently
And on that note Enterprise Technology is going to be bringing you an innovation of
own-a technology TV drama spiced up with exciting information over the top interviews
personalities who will have you tuned in and glued boosting your interest in technology an
marvels
Herersquos to greater innovation in 2012
JOYCE KYEYUNE TONDA
MANAGING EDITOR
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 924
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special offes and upcoming issues
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832019 The New Face of Innovation
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JOSHUA MUSASIZIHead of Operations African Vending Systems-Payway
E N T E R P R I S E T E C H N O L O G Y
I S S U E 8 | 2 0 1 2
10
executive discussion
Joshua Musasizi is surprised
and pleasantly delighted that
we are 10 minutes early for our
interview ldquoFor me business mo
at the speed of light I often ass
character by the ability to keep
timerdquo
Y ou wee estalished in 2009 in
Afica Whatrsquos the stoy
Well the founders are from
Russia and thatrsquos where the story begins
Previously in Russia all payments were
made using scratch cards from paying
for TV to electricity and water Every
time you wanted to top up you had to
buy a card get a pin number and reload
We often ind it tedious to queue and
pay bills or visit the bank because they
are open during working hours and yet
paradoxically we are supposed to be at
work during working hours To address
the problems of queues ineficient
tellers wasted time online purchases
and all the other inconveniences of
traditional payment methods the founders
established African Vending Systems as
an easy electronic payment system aware
that the challenges faced in Russia were
very similar to the ones Africans faced
Under the brand Payway this electronic
payment system was designed to service
multiple vendors because a user would
be able to pay bills bank pay for TV
airtime and any range of services that can
be bought from different companies and
service providers
All payments are done electronically
It makes sense because collecting
payments is not the core business of
utility companies or telecos for exampl
if someone with the expertise can do it
better then it should be left to them to
handle it This helps companies focus o
doing their core business excellently
In Africa we started off with Kenya and
then moved to Uganda which is now
our African base from which we shall
extend to other countries in the region
We currently have 20 locations with
our kiosks in Kampala and about 100
retailers with our mobile Point of Servi
terminals
collecting payments is
not the core business of
utility companies or teleco
for example if someone
with the expertise can do
better then it should be le
to them to handle it This
helps companies focus ondoing their core business
excellently
ldquo
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1124
executive discussio
You pym wok s h s of hs
ind in East Afica Is it eliale
Service providers have realized that they
can sell better and sell more through our
Kiosks our Mobile Point of Sale units and
the Web based Interface while customers
beneit from the convenience ubiquityof payment locations and speed of
transactions
Our kiosks are placed in public places like
retail outlets cinemas and other high
trafic areas where you select the service
you want to pay for ndashairtime TV internet
select the vendor enter your subscriber
number and once your cash is veriied
instantly your account is credited In
addition you get a receipt with an ID of the
terminal the date the time the operator
and the amount of money you paid Within
a few seconds the transaction is complete
compared to 10-15 minutes queuing at a
service providerrsquos ofice
We have heard some interesting stories for
example at one of the kiosks in Nalyaa we
had people asking for permission to take
their pictures beside the kiosks
Other people have been fearful of failing to
use the terminals but usually once they try
it they realize how easy and convenient
it is and they go and tell their colleagues
about it I have often sat and observed that
lsquowow-it-works momentrsquo when a person
comes to the kiosk for the irst time to
buy airtime for example and they receive
a conirmation instantly on their mobile
phone- the smile on their faces is amazing
(Our wow moment came when we tried to
buy airtime and instantly the logo of the
service provider changed)
With the webbased interface you simply
log in and pay for services using your
virtual wallet This is especially useful for
customers who do not have the time to
leave their ofices to clear bills buy airtime
and other time consuming tasks
The mobile Point of Service has proved
useful in rural areas small trading
centres (we have them in places as far as
Ntungamo Kalangala and Mbarara) where
where the internet is not very accessible
The PoS is a handheld device managed by
an individual who will help the customer
go through the entire payment process
How diffeent is you sevice fom
moile money offeed y vaious
telecos
Mobile money is strictly for transferring
money via a mobile phone thatrsquos the only
way it works and it is vendor dependent
Payway works on three platforms the
self-service kiosk the mobile PoS and
the web interface so issues of downtime
and delayed payments are non-existent
For example ever since we started our
operations in Uganda in May 2010 our
system has been down only once-for about
6 hours We are vendor neutral and weaccept payment for all services We also
have an accountability system where users
are given detailed receipts that can always
be referred to if they encounter a problem
with the service
Once we get fully integrated with the banks
users will also be able to transfer money
from the bank to their virtual wallet and
then pay for the services they need You
will also be able to transfer money from
one virtual wallet to another
Is you system fool poof Every
transaction you perform on our network
is visible to us For example we have a
machine at Tirupati and someone called to
say he put in his 50000= and the screen
went back to the home screen before
activating his orange internet However the
machine cannot accept any money before
a subscriber number is input- itrsquos a step by
step process because the money has to be
tied to unique numberAnother user said he inserted a 2000 note
and claimed that he did not get his airtime
We sent in our customer care rep who
opened the machine and upon examining
the cassette did not see any 2000 note
The machine organizes the money in
all the different denominations We are
thoroughly transparent accurate and all
the transactions can be seen in real time
Our only job as Payway is to facilitate
payments not to sell services so if a
customer indeed does not get the servic
they paid for ndashairtime in this case the
problem is usually with the service
provider who may be experiencingtechnical problems which has been the
case with one teleco this month
We have thoroughly tested all the secur
loopholes both human and non-human
ensure that our service is safe to use
Furthermore all our staff have undergo
both technical and customer friendly
training to deal with any customer quer
We even have a toll free line which is
available 24 hours everyday- all you hav
to do is quote your receipt number andyour problem
Can I use dollas in the ios How
aout othe cuencies O countefe
notes
There is a dollar function though right n
it is not in use The machine knows the
dollar ratendashit is programmed in the syst
however we have deactivated it for now
because all service providers would hav
provide different dollar rates which wou
signiicantly complicate the payment
process for the user However for a serv
provider like Multichoice the machine h
been customized to accept dollars at the
Multichoice exchange rate since paymen
have to be made in dollars The machine
is programmed to work with the curren
of the country In Kenya it will only acce
Kenyan Shillings in Uganda it only acce
Ugandan Shillings If you put in anything
else a paper or card or counterfeits it w
eject it
Who egulates you sevice if I have a
complaint against you
Whoever the regulator might be we are
not yet certain however in the event of
arbitration all transactions will leave
either a digital or paper trail so justice w
always be done The regulator can acces
our database and do all the veriication
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1224
12
E N T E R P R I S E T E C H N O L O G Y
I S S U
E 8 | 2 0 1 2
necessary
How do you guaantee the secuity of
money inside these ioss Can thieves
cay it away
(Joshua laughs contemplating an answer)
Yes they can be picked and taken away
however these particular ones are
designed to be indoors and monitored by
security There are outdoor
units which are more robust
and near impossible to move-
but they are currently not
available in Uganda
Which type of vendos
have found Payway most
attactive
Currently our client list
includes Uganda Telecom
MTN Orange Airtel DSTv and
Star TimesTV Warid Telecom
and Datanet We are in talks
with banks to integrate our
service with them so that very
soon customers will be able to
deposit money on their bank
accounts via Payway
How o i po by hg
one of these ioss on my
pemises What is the
pocess of getting a ios
on my pemises
Businesses can beneit
by earning commission
on sales made using the
kiosks However we do not
necessarily give kiosks to
every business we have to
irst assess the trafic on the premises
and determine whether it makes business
sense for us to have a kiosk or a mobilePoS If you want to become an agentdealer
you simply ill in an application form
we will come to the site and assess the
suitability
Cuently theersquos TV Intenet and
Aitime what othe sevices might
we e ale to access with the Payway
system
We are system programmers we wake up
everyday thinking about how we can make
Payway more useful to customers Herersquos
a great example We had a client come in
and request to have airtime of 50000 UGX
given to each of his 120 employees These
employees were all on different networksand the process had to be done manually
and accurately otherwise any mistake
in the numbers would be a loss on our
part After that horrendous experience I
gathered our team of programmers and we
developed a system for batch processing
With that system all we had to do was copy
and paste the numbers and the system
would automatically give them the airtime
We try to anticipate customer needs and
then program the system to satisfy that
need When a client walks up to us and
asks whether our system can perform a
certain task we say ldquoYesrdquo and then we
igure out how to make it a reality
Soon you will be able to pay for grocery
shopping at Uchumi Nakumatt fuel
school fees- for example St Lawrence
University now accepts fees payment
through the Payway network We also p
to enable online payments and integratinternational vendors like Paypal for
example
If I have a sevice that I want
customes to uy though Payw
how do I get onto you netwo
The most important requiremen
is to have an Application
Programming Interface (API)
which simply enables software
applications to talk to each other
in terms of how certain tasks
should be performed without th
user being aware of the backdoo
communication So the API woul
help your service talk to our syst
If it makes business sense we wo
be happy to integrate your servic
into our system we beneit from
commission off your sales
How else can these teminals
used
Therersquos commercial targeted
advertising on the kiosks
Our terminals have screens
which users can see and th
machines can be programm
to show advertising based
what users have paid for If
example a user pays for Wa
airtime the system will the
show a PakaSurf advert If the user pays
Airtel it may show something about Kik
Too Good
What do you do apat fom
pogamming
Programming takes a toll on you When
Irsquom not at work I spend time at home
with family looking after my three youn
children- two girls and one boy and my
older child- my wife Itrsquos refreshing
ldquoWhen a client walks up to us and asks
whether our system can perform a certain
task we say lsquoYesrsquo and then we igure out how
to make it a realityrdquo
executive discussion
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1324
enterprise innovatio
Companies tend to
want to play it safe-
hiring cookie cutter
employees who lsquoit in
with our corporate
culturersquo While this
plays out well for maintaining a brand
image it does zilch for keeping the
wheel of innovation spinning
Wersquove seen the dramatic climb
of companies that birthed an
innovation-a change in the way things
are done a new product or service
that offers new value but then over
time wersquove seen those same companies
slowly fade eventually becoming
irrelevant to the audiences that once
heralded their arrival We know that
those companies have eventually been
swallowed up in mergers bankruptcy
low value deals or mass exodus of
employees
What do companies need to do to
keep innovation alive and survive the
onslaught of ierce competition
1Hire dissenting opinion
Logic says this is professional
suicide but on the lipside hiring
different types of people provides
different solutions for old problems
Maintain a set of values that you hold
dear in your company-integrity loyalty
commitment hardwork but dissentingopinion should have its ield day as
long as it can be justiied with facts and
igures
2Turn the apple cart
Innovators are people who
question everything-can it be done
more eficiently more creatively
totally differently Often we have
preconceived ideas about how things
should be done when there is no real
logic and it all boils down to personal
preference Innovators however are
people who upset the cart and discover
that consumers have actually been
looking for something new
3Keep your ear to the ground
Some managers are too engrossed
in daily operations that they do not see
the signs of the times-trends that are
going to affect their businesses Social
media for example has long been on
the scene and while a few companies
took note and started harnessing its
marketing power others continued
with expensive traditional marketing to
their detriment
4Be the customer
Customers needs are constantly
growing and luctuating and although
they cannot all be satisiied there areneeds that are constantly echoed
Companies need to think like the
customer not like the service provider
in order to be able to innovate a new
way of providing an old service
Applersquos Steve Jobs was a stickler for
this-all the technologies iPod iPhone
iPad he invented addressed his own
pet peeves If something irks you- it
probably irks most people too-solve it
5Invite the rank and file to theroundtable
Companies live with a common falsity
that managers have all the best ideas
however it is usually unheard break
away factions in the lowest rungs that
often end up building rival companies
with great innovations Clever
companies invite everyone to suggest
an idea for improvement
How to keep innovation alive in your company and re-invent your brand
STAYING AHEAD OF THE COMPETITIONJoyce kyeyune Tonda
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1424
E N T E R P R I S E T E C H N O L O G Y
N O V E
M B E R D E C E M B E R 2 0 0 9
14
STEVEJOBSAn enigma alive an icon dead what did that odd lsquoirsquo nomenclature really mean
On October 5th the man who had been the fulcrum of Applersquos revolutionary products- the iMac Bhe iPod the iPhone and the iPad succumbed to pancreatic cancer Tributes lowed far and wide
Barack Obama to David Cameron to rivals like Microsoftrsquos Bill Gates Samsungrsquos GS Choi with wApple was embroiled in a patents battle to media maestro Rupert Murdorch From China 35 miributes were sent in and Jobrsquos death became one of the most talked about events in recent hi
with 10000 tweets per second
1955-2011
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1524
tribu
He was known as the egomaniac of
Silicon Valley and was oficially
acknowledged as one of Americarsquos
toughest bosses in 1993
Several theories have been suggested for
the unique lsquoirsquo naming trend that Apple
adapted One theory suggests that this
unconventional naming policy was copied
from Intel around the time Intel wanted to
brand their versions in the 80s The lsquoirsquo stood
for Intel and was placed before a numerical
representation of a version eg i8768
instead of just 8768
Another theory suggests it stands for
lsquointernetrsquo since many of the Apple products
provide access to the web
Then there are the more romantic theories
suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo
device you can call your own
In 1998 at the lsquoApple Back on Trackrsquo when
Steve Jobs introduced the iMac computer
to the world amd he displayed a slide that
supported the romanticists the lsquoirsquo stood for
internet individual instruct inform and
inspire because it did all of those things for
the individual
Was he an innovator who believed what
worked for him what solved his problems
would probably do the same for everyone
else Your son might walk with an iPod
everywhere he goes your daughter might
be glued to her Mac computer and your
spouse might be begging you to get them
the latest iPhone You might use iTunes
software to arrange your Michael Jackson
collection and your toddler might love that
Pixar-animated movieToy Story or A Bugrsquos
Life Whatever Apple product has made itsway into your life Steve Jobs is responsible
for its innovative features sleek design an
marketability
Perhaps Jobs was a highly individualistic
person who believed in the philosophy
of self After all when he resumed as
Applersquos CEO in 1997 he got rid of all their
philanthropic programs claiming that the
should wait to make proit then think abo
giving it away to charity
Was he a narcissist Does the lsquoirsquo in those
brand names actually stand for Steve Jobs
himself
Regardless of his motivation and shades
of egomania Jobs justiiably brought
technology home- by taking the complex
out of it and making it simple beautiful an
useful- all the those characteristics we va
in our lives
Melissa Kyeyunemelissakyeyuneyahoocom
1969 Introduced tocomputers byWozniak Stephen
1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet
1976Launches AppleComputer withWozniak
1980LaunchesmassivelysuccessfulApple II and thecompany goespublic
1980Steve Jobs worth$200 million atage 25
1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup
1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million
1988Releases NeXTCube PC but salesflounder
1991
Married in BuddhistCeremony
1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn
1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily
2001Job once again stunsthe world with the
digital music deviceiPod
2003Jobsdiagnosedwithpancreaticcancer
2007iPhonewows theindustry as theultimate digitalconvergencedebice
2010iPad unveiled withimmense success
2011Jobs resigns asApple CEO anddies a fewmonths later
2011Jobs valuedat $83 bn
1998The stunning whitedesign iMac isintroduced and putsApple back onthe map
TIMELINE OF INNOVATION
832019 The New Face of Innovation
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E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
THE NEW FACE OF
INNOVATION
APPLICAT
GALORE
EAST AFR
THE TOP 2
gt Financial
gt Social servi
gt Whistleblowgt Games
gt Governmen
gt Sports
gt Health
gt Entertainme
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1724
innovation top 2
What is a ille app
Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for
innovators to constantly come up with new ideas that are not only practical but also new and
exciting to the market
Usaility How easily adaptable would people be to this new app No matter how great and
useful your app is if it is very complicated for the end user it will not succeed especially in a
commercial setting
Commecial aspect Can you actually make money from this app Unless you are in the char
business you need to develop an application that you can actually make money from If it is
one that allows per user subscription so much the better It is more astute to make smaller
revenues over a long period of time than try and make huge proits in one kill
Successfully commecializing the app Make it free the irst time you launch it This remov
the hurdles for irst time users Manage it by providing user names for anyone interested in
gaining access Once you have a large number of users then you can levy a users fee once
people are addicted When the users numbers grow constantly then revenue can also be
gained through advertising Advertisers are very interested in wide user networks for massiv
coverage of their products
My ille app
The online reservation system
bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service
you needbull Works for users who need to book on short notice
bull Administrative costs are lowered for any business that uses an online reservation system
bull Provides the owners of the service a wider network coverage
bull It often provides you the best bargains for say hotels tickets holidays travel
PERSPECTIVE ON THE lsquoKILLER APPrsquo
Veronica Ssempebwa is the General
Manager for SW Global an African
founded application services provider
with operations in 10 countries across the
world Veronica Ssempebwa has 10 years
experience working in inancial services
and ICT sectors She holds a Masters
Degree in International Business from the
University of Wolverhampton England
SW Global is one of the irst globally
competitive technology companies to
emerge from West Africa and penetrate
the global information technology (IT)
marketThe SW Global model is a uniqueadaptation of the now well-known ASP
model
The company is successfully implementing
a new paradigm that is based upon
world-class cutting-edge applications
development and delivery Its software
as service business focuses oninancial
Intermediation Consumer Aggregation
and Application Service Provision
rECOMMENDEDrEADING
Downloadeoo fom
httpwwwafiappscompostafican-apps-in-a-
gloal-maetplace
Veonica Ssempewa
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1824
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
8
Mafuta GO Keeps you up to date with fuel prices in stations near you
around the city helping you save on fuel costs (Uganda)
Website httpmafutagoappspotcom
innovation top 20
Niohapa This app enables you to earn
loyalty points for visiting different location
in Nairobi thus providing businesses an
opportunity to reward their most loyal
customers Nikohapa translates to ldquoI am
hererdquo (Kenya)Website wwwnikohapacom
e-Soo Gives farmers consumers
and traders accurate market text
messages on commodities and prices
It is currently used in 50 markets with
plans for increased usage (Rwanda )Website httpwwwesokogovrw
MedAfica Users subscribe to a number
of health services including symptom
checkers irst-aid information doctor amp
hospital directories (Kenya)
Website wwwshimbamobilecom
GetH2O Mtaani If you love strate
you will enjoy this game which invo
survival in an African ghetto where
have to battle gangs ind clean wa
money and prosper (Kenya)
Website wwwgeth20gamecom
1
2
3 4
5
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1924
iCow Gives diary farmers information
on keeping their cows healthy from
diseases improving milk production
care during gestation and the nearest
vet (Kenya)
Website wwwicowcoke
Matatu Fastest
downloaded application
in Uganda- it is an
electronic rendition of
the card game popularly
played in Uganda
where an individual
has to inish playing all
their cards before their
opponent There are
plans to introduce Matatu
tournaments (Uganda)
Website wwwmarket
androidcom
ZWod Fun educational tool that teaches
children how to spell as they destroy
zombies
Website httpwwwfacebookcomZword
Shoppes Delight Helps consumers compare
prices across various retailers and ind and receive
bargain alerts (Kenya)
Website wwwmarketandroidcom
Loopa In Luganda the word lsquolooparsquomeans
lsquoto report to the authoritiesrsquo Loopa is an eco
visualizing tool that enables the community to
report water pollution in their area (Uganda)
Website httpwedcomugandacomloopa
innovation top 2
6
7
8
9 10
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2024
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
20
Msema kweli (Msema Kweli which means
lsquoTruth tellerrsquo) enables citizens to hold area MPs
accountable for development in their constituencies
by providing information on the use of donor funds
government funds World Bank and the work of local NGOs (Kenya)
Websitehttpmsemakweliihubcokepages
homephp
innovation top 20
kasha Securely save
backup all your important
text messages for life Texts
of mobile transactions
evidence dates and other
details (Kenya)Website wwwkashamobi
Eat Out This comprehensive guide wil
give you prices of your favourite restaur
from fast food to ine dining based on
location type of event and even type of
cuisine anywhere in Nairobi Info about
restaurant includes wi-i access wine lis
maps and reviews (Kenya)
Website wwweatoutcoke
kivuo Enjoy online
shopping in Tanzania with
various payment methods
including mpesa airtel
money bank paypal or Visa
credit card (Tanzania)
Website wwwkivukocom
Map the cap This app provides
visualizations of latrines that need emptying
thus saving cesspool emptiers many rounds
in one area It will also identify hotspots
where sewage is being dumped and needs to
be removed (Uganda)
Website httpmapthecrapfreezokanet
11
1213
14
15
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2124
innovation top 2
bighte Monday Job seekers in
Kenya Uganda and Tanzania can use
it to receive alerts on job types they
have speciied as well as apply for the
jobs directly within the appWebsite wwwbrightermonday com
Hewa If yoursquore a fan of
Kenyan music Hewa is
a one stop shop where
you can access all Kenyan
local music buy using
airtime on your phone
or simply listen without
downloading (Kenya)
Website wwwhewacoke
Chei Use it to ind car
buyers and car sellers
-4WDrsquos pikipikis matatus
buses trucks throughout
East Africa and communic
by SMS or email (Kenya)
Website wwwchekicoke
MDGMaps Generate
printable maps that
show performance in
each of the Millinneiu
Development Goals i
different locations in
world (Uganda)
Website mdgmaps
appspotcom
Umuhuza Hi-Tech oes
An SMS-based real estate
application that allows customers
to search for houses apartments
and land for rent or for sale with a
simple text message (Rwanda)
Website httpwwwfacebook
compagesUmuhuza-Hi-Tech-
Brokers-Ltd
16
17
18
19
20
832019 The New Face of Innovation
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j u m p s t a
r t i n g
t e c h n o l o g y
E a s t A f r i
c a
R e g i o n
a l
Y o u n g P r o f
e s s i o n
a l s
T e c h n o
l o g y S y m p
o s i u m
Kampala UgandaApril 20th-21st 2012
HOSTED BY ENTERPRISE TECHNOLOGY
Tel +256-701 769 606Email potoaictcreativescom
wwwictcreativescom
832019 The New Face of Innovation
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832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2424
COMING SOON TO A SCREEN NEAR YOU
WWWICTCREATIVESCOM
832019 The New Face of Innovation
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ISSUE 8 | 20
44
6 | INNOVATION EAST AFRICA
8 | INSIGHT
17 | PERSPECTIVE ON THE KILLER APP
10
INNOVATION TOP 20
HOW TO USE ET DIGITAL MAGAZINEbull Search the PDF for a keyword or a topic of interest You will be taken to all instances of that word
bull Get additional information by placing your mouse over a topic or word to see an active link that will take
you to a website with more information when you click it bull Send email directly by clicking an email address in the magazine
13 STAYING AHEAD OF
THE COMPETITION
HOW TO kEEP
INNOVATION ALIVEIN YOUr COMPANY
and re-invent
YOUr brAND
14 AN ENIGMA
ALIVE AN
ICON DEAD
EAST AFrICArsquoS MOST PrOMISING APPLICATION18
GOOD rEADING
African Apps in a Global Marketplace
By Andrew Mugoya17
EVENTSTop row YouTube Uganda launch-
guests enjoy the multicoloured
fun Huawei Director at the
launchEnterprise Technology staff
practice their TV careers
Bottom row Orange Expo Simon
Kaheru Director SMS Media at
the Mobile Monday App CircusKampala App Circus winning
team (Mafuta Go) to present at
the Mobile Premier Awards in
Barcelona
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 424
EntErprISE tEchnology
Managing EditoJoyce Kyeyune Tonda
PulisheICT Creatives
wwwictceativescom
Enterprise Technology offers technology services through its network of leading IT Consultants
Copyright copy 2012 ICT Creatives All Rights Reserved No part of this publication may be reprinted or otherwise reproduced withou
permission from the editor
ICT CrEATIVES EXPrESSLY DISCLAIMS ALL WArrANTIES WHETHEr EXPrESS Or IMPLIED IN NO EVENT SHALL
ICT CrEATIVES bE LIAbLE FOr ANY DAMAGES OF ANY kIND ArISING FrOM THE USE OF Or rELIANCE ON ANY
INFOrMATION PrOVIDED IN THIS PUbLICATION
All correspondence to ICT Creatives
Plot 4667 Ggaba Road Kampala
P O Box 30532 Kampala Uganda
Tel +256 414 266 423
Mob +256 773 092 290 | +256 701 100 516
Editorial jtondaictcreativescom
Advertising Inquiries salesictcreativescomSubscriptions subscribeictcreativescom
Social Media
Faceoo wwwfacebookcomEnterprisetechnology
Twitte httptwittercomtechnologyEA
LinedIn Enterprise Technology magazine
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 524
ldquoInnovative companies ae liesalads They value divesity andhave ceated an envionment whee diffeent pespectives aeencouaged a vaiety of peoplethive and new ideas ae ewadedrdquo
The Ever-Evolving Enterprise Guidelines for
Creating Your Companyrsquos Future
By Stephen C Harper Brett Martin
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 624
Hacathon
Like a marath
where runner
compete a
hackathonbrings togeth
developers
to create an
application in
limited perio
of time which
may be 48 ho
days or week
Linux platform
developers
refer to this a
Codefest
innovation east africa
ZUBEDI THE CTO
ldquoHe that will
not apply newremedies mustexpect new evils
for time is thegreatest innovato
Francis Bacon
English Philosopher
Quoted
6
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
Andoid An operating system for
mobile phones which has become
the defacto platform for developers
It is managed by the Open Handset
Alliance a consortium of 85
companies led by Google From
a market share of 2 in 2009
the Android smartphones now
hold a 52 global selling average
according to global researcher
Gartner
API An abbreviation of Application
Programming Interface this a set
of tools and protocols that enables
developers to create software
applications
kille App A highly
innovative app that
decimates lsquokillsrsquo the
competition literally
Pemissions Before
a user downloads an
application it will
usually display all critical
services and data it will
need The user can then
decide whether they are
comfortable with the app
accessing their data or
device resources This
has been popularized in
Facebook apps
Absalom I foundthis really niceapp that helps yound a wife so Idownloaded it
Then why are you crying
I gave mypersonal
details andphysical
features
Then
I selected Brenda fthe list but now onscreen I see they h
given me a MsTrojanSMSexe
Explore opportunities to pilot
technology demonstration
projects to show local
businesses how to jump-
start scientiic processes or
technological capabilities
needed at the local level
Fund the creation of a
centre for computer science
research development
and training to develop the
capabilities needed to aid
and support inudstry
Analyze the institutional
landscape in terms of
knowledge partnerships
with collaborators (across all
key science and technology
sectors nationally or
internationally) to ascertain
opportunities to forge
optimize and sustain
knowledge parternships
in critical science and
technology areas
Sukhdeep Brar Sara E Farley
Caroline S Wagner Robert
Hawkins The World Bank
(2012)
EXCErPT Science Technology and Innovation in Uganda
Recommendations for Policy and Action
LExICON
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 724
INNOVATION NUMBERS EAST AFRICA
14 Average age of East African students
trained by the Kenyan branch of US based app
development firm Ruby Nuby
27Percentage of total apps which focused on mobile
payments and commerce submitted for the
Pivot25 competition held in July 2011
2007Year that the globally renowned mobile banking
innovation MPESA was launched in Kenya
35000Euros received as payment by a Ugandan
developer for his innovative application
1900000Funding secured in 2011 in US$ by Ushahidi
Crowdsourcing platform based in Kenya
innovation east afri
DEVELOPER PLATFORMS IN EAST AFRICA
Before A massive cumbersome immovable single purpose contraption After A light-
weight mobile gadget capable of multiple functions from finding places to a persona
jukebox all the way to vir tual shopping
Mobile World
Conference
2012 Visit App
Planet lsquothe
wordrsquos largest
gathering of app
developersrsquo
SAVE THE DATE FOR APP DEVELOPERS27th Feb -1st Mar lsquo12
Pivot East
Call for entries
to mobile
applications
competition now
in its second
year
Intel AppUpSM
developer
challenge Web
Apps Edition
World Summ
Awards Winn
Conferenc
and Gala Ca
Egypt
Jan 2012 Jan 30th 2012
Google Technology Use Goups
(GTUGs)
User groups for people who are
interested in Googlersquos developer
technology----
Hive Cola
An open collaborative community for
young tech entrepreneurs to develop
apps and showcase them to the public
----
mla East Afica
The consortium facilitates demand-
driven innovation to ensure that
breakthrough low-cost high-value
mobile solutions can be developed into
sustainable businesses
----
Tandaa kenya
A brand of the Kenya ICT Board it exists
to support the development of localdigital content in Kenya and provide
seed money for techpreneurs
----
iHu
Nairobirsquos innovation hub for
technologists investors tech companies
and hackers in the area
---
Note In Rwanda various youth projects
focusing on the development of ICT are
regularly funded to develop innovations
---
Noia Developes East Afica
A platform that discusses everything
relating to apps development as well as
resources for developers---
MoileMondaytrade (MoMo) is an open
community platform of mobile industry
visionaries developers and inluential
individuals who manage local chapters
in over 100 cities worldwide There are
chapters in Kenya Uganda and Tanzania
meeting on Mondays
Feb 2012
832019 The New Face of Innovation
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insight
8
E N T E R P R I S E T E C H N O L O G Y
I S S U E 8 | 2 0 1 2
Move ove inc the ooiersquos tun has come
The enthusiasm with which those 20 somethings justiied their innovations was eno
to get the greatest cynic interested in iguring out just how much money was going to
made from these unconventionally named apps
Therersquove been many such get togethers where developers are given a platform to conv
lesser mortals about the magic of their innovations but the last quarter of 2011 has bespecially signiicant as some of these apps actually got round to churning out some disposa
income or global recognition
What is especially striking is that the rookie developers are young fresh from school and
of solutions to save the world While companies are tied up in the quagmire of keeping th
competitors down and making supernormal fortunes the lsquosocialistsrsquo are not yet purely dr
by monetary compensation-recognition will do And so they create and tweak reining
expanding features and as long as they have a couple of hundred downloads these rookies
happy
This issue is dedicated to innovation because here at ET we believe that this will herald
an era of entrepreneurship in East Africa as more and more young people discover that t
have within them the potential to create their own employment by harnessing technolo
Ultimately innovations will change the way companies do business making them more relev
and therefore increasing their proit potential
Technology can solve unemployment problems address service delivery enable g
governance and enhance global knowledge sharing While these social niceties may
necessarily be everybodyrsquos cup of tea they do result in improved quality of life
The rookies have a lot to teach corporations - in lieu of donating blankets and sweep
sprawling slums-they can actually engage in Corporate Social Responsibility that has a las
transformative effect- innovating apps that can improve life in the long term
The top 50 are essentially those apps that we believe will have the greatest reach mainstre
appeal and of course an element of lsquonewnessrsquo where they deliver value faster easier and m
eficiently
And on that note Enterprise Technology is going to be bringing you an innovation of
own-a technology TV drama spiced up with exciting information over the top interviews
personalities who will have you tuned in and glued boosting your interest in technology an
marvels
Herersquos to greater innovation in 2012
JOYCE KYEYUNE TONDA
MANAGING EDITOR
832019 The New Face of Innovation
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832019 The New Face of Innovation
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JOSHUA MUSASIZIHead of Operations African Vending Systems-Payway
E N T E R P R I S E T E C H N O L O G Y
I S S U E 8 | 2 0 1 2
10
executive discussion
Joshua Musasizi is surprised
and pleasantly delighted that
we are 10 minutes early for our
interview ldquoFor me business mo
at the speed of light I often ass
character by the ability to keep
timerdquo
Y ou wee estalished in 2009 in
Afica Whatrsquos the stoy
Well the founders are from
Russia and thatrsquos where the story begins
Previously in Russia all payments were
made using scratch cards from paying
for TV to electricity and water Every
time you wanted to top up you had to
buy a card get a pin number and reload
We often ind it tedious to queue and
pay bills or visit the bank because they
are open during working hours and yet
paradoxically we are supposed to be at
work during working hours To address
the problems of queues ineficient
tellers wasted time online purchases
and all the other inconveniences of
traditional payment methods the founders
established African Vending Systems as
an easy electronic payment system aware
that the challenges faced in Russia were
very similar to the ones Africans faced
Under the brand Payway this electronic
payment system was designed to service
multiple vendors because a user would
be able to pay bills bank pay for TV
airtime and any range of services that can
be bought from different companies and
service providers
All payments are done electronically
It makes sense because collecting
payments is not the core business of
utility companies or telecos for exampl
if someone with the expertise can do it
better then it should be left to them to
handle it This helps companies focus o
doing their core business excellently
In Africa we started off with Kenya and
then moved to Uganda which is now
our African base from which we shall
extend to other countries in the region
We currently have 20 locations with
our kiosks in Kampala and about 100
retailers with our mobile Point of Servi
terminals
collecting payments is
not the core business of
utility companies or teleco
for example if someone
with the expertise can do
better then it should be le
to them to handle it This
helps companies focus ondoing their core business
excellently
ldquo
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1124
executive discussio
You pym wok s h s of hs
ind in East Afica Is it eliale
Service providers have realized that they
can sell better and sell more through our
Kiosks our Mobile Point of Sale units and
the Web based Interface while customers
beneit from the convenience ubiquityof payment locations and speed of
transactions
Our kiosks are placed in public places like
retail outlets cinemas and other high
trafic areas where you select the service
you want to pay for ndashairtime TV internet
select the vendor enter your subscriber
number and once your cash is veriied
instantly your account is credited In
addition you get a receipt with an ID of the
terminal the date the time the operator
and the amount of money you paid Within
a few seconds the transaction is complete
compared to 10-15 minutes queuing at a
service providerrsquos ofice
We have heard some interesting stories for
example at one of the kiosks in Nalyaa we
had people asking for permission to take
their pictures beside the kiosks
Other people have been fearful of failing to
use the terminals but usually once they try
it they realize how easy and convenient
it is and they go and tell their colleagues
about it I have often sat and observed that
lsquowow-it-works momentrsquo when a person
comes to the kiosk for the irst time to
buy airtime for example and they receive
a conirmation instantly on their mobile
phone- the smile on their faces is amazing
(Our wow moment came when we tried to
buy airtime and instantly the logo of the
service provider changed)
With the webbased interface you simply
log in and pay for services using your
virtual wallet This is especially useful for
customers who do not have the time to
leave their ofices to clear bills buy airtime
and other time consuming tasks
The mobile Point of Service has proved
useful in rural areas small trading
centres (we have them in places as far as
Ntungamo Kalangala and Mbarara) where
where the internet is not very accessible
The PoS is a handheld device managed by
an individual who will help the customer
go through the entire payment process
How diffeent is you sevice fom
moile money offeed y vaious
telecos
Mobile money is strictly for transferring
money via a mobile phone thatrsquos the only
way it works and it is vendor dependent
Payway works on three platforms the
self-service kiosk the mobile PoS and
the web interface so issues of downtime
and delayed payments are non-existent
For example ever since we started our
operations in Uganda in May 2010 our
system has been down only once-for about
6 hours We are vendor neutral and weaccept payment for all services We also
have an accountability system where users
are given detailed receipts that can always
be referred to if they encounter a problem
with the service
Once we get fully integrated with the banks
users will also be able to transfer money
from the bank to their virtual wallet and
then pay for the services they need You
will also be able to transfer money from
one virtual wallet to another
Is you system fool poof Every
transaction you perform on our network
is visible to us For example we have a
machine at Tirupati and someone called to
say he put in his 50000= and the screen
went back to the home screen before
activating his orange internet However the
machine cannot accept any money before
a subscriber number is input- itrsquos a step by
step process because the money has to be
tied to unique numberAnother user said he inserted a 2000 note
and claimed that he did not get his airtime
We sent in our customer care rep who
opened the machine and upon examining
the cassette did not see any 2000 note
The machine organizes the money in
all the different denominations We are
thoroughly transparent accurate and all
the transactions can be seen in real time
Our only job as Payway is to facilitate
payments not to sell services so if a
customer indeed does not get the servic
they paid for ndashairtime in this case the
problem is usually with the service
provider who may be experiencingtechnical problems which has been the
case with one teleco this month
We have thoroughly tested all the secur
loopholes both human and non-human
ensure that our service is safe to use
Furthermore all our staff have undergo
both technical and customer friendly
training to deal with any customer quer
We even have a toll free line which is
available 24 hours everyday- all you hav
to do is quote your receipt number andyour problem
Can I use dollas in the ios How
aout othe cuencies O countefe
notes
There is a dollar function though right n
it is not in use The machine knows the
dollar ratendashit is programmed in the syst
however we have deactivated it for now
because all service providers would hav
provide different dollar rates which wou
signiicantly complicate the payment
process for the user However for a serv
provider like Multichoice the machine h
been customized to accept dollars at the
Multichoice exchange rate since paymen
have to be made in dollars The machine
is programmed to work with the curren
of the country In Kenya it will only acce
Kenyan Shillings in Uganda it only acce
Ugandan Shillings If you put in anything
else a paper or card or counterfeits it w
eject it
Who egulates you sevice if I have a
complaint against you
Whoever the regulator might be we are
not yet certain however in the event of
arbitration all transactions will leave
either a digital or paper trail so justice w
always be done The regulator can acces
our database and do all the veriication
832019 The New Face of Innovation
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12
E N T E R P R I S E T E C H N O L O G Y
I S S U
E 8 | 2 0 1 2
necessary
How do you guaantee the secuity of
money inside these ioss Can thieves
cay it away
(Joshua laughs contemplating an answer)
Yes they can be picked and taken away
however these particular ones are
designed to be indoors and monitored by
security There are outdoor
units which are more robust
and near impossible to move-
but they are currently not
available in Uganda
Which type of vendos
have found Payway most
attactive
Currently our client list
includes Uganda Telecom
MTN Orange Airtel DSTv and
Star TimesTV Warid Telecom
and Datanet We are in talks
with banks to integrate our
service with them so that very
soon customers will be able to
deposit money on their bank
accounts via Payway
How o i po by hg
one of these ioss on my
pemises What is the
pocess of getting a ios
on my pemises
Businesses can beneit
by earning commission
on sales made using the
kiosks However we do not
necessarily give kiosks to
every business we have to
irst assess the trafic on the premises
and determine whether it makes business
sense for us to have a kiosk or a mobilePoS If you want to become an agentdealer
you simply ill in an application form
we will come to the site and assess the
suitability
Cuently theersquos TV Intenet and
Aitime what othe sevices might
we e ale to access with the Payway
system
We are system programmers we wake up
everyday thinking about how we can make
Payway more useful to customers Herersquos
a great example We had a client come in
and request to have airtime of 50000 UGX
given to each of his 120 employees These
employees were all on different networksand the process had to be done manually
and accurately otherwise any mistake
in the numbers would be a loss on our
part After that horrendous experience I
gathered our team of programmers and we
developed a system for batch processing
With that system all we had to do was copy
and paste the numbers and the system
would automatically give them the airtime
We try to anticipate customer needs and
then program the system to satisfy that
need When a client walks up to us and
asks whether our system can perform a
certain task we say ldquoYesrdquo and then we
igure out how to make it a reality
Soon you will be able to pay for grocery
shopping at Uchumi Nakumatt fuel
school fees- for example St Lawrence
University now accepts fees payment
through the Payway network We also p
to enable online payments and integratinternational vendors like Paypal for
example
If I have a sevice that I want
customes to uy though Payw
how do I get onto you netwo
The most important requiremen
is to have an Application
Programming Interface (API)
which simply enables software
applications to talk to each other
in terms of how certain tasks
should be performed without th
user being aware of the backdoo
communication So the API woul
help your service talk to our syst
If it makes business sense we wo
be happy to integrate your servic
into our system we beneit from
commission off your sales
How else can these teminals
used
Therersquos commercial targeted
advertising on the kiosks
Our terminals have screens
which users can see and th
machines can be programm
to show advertising based
what users have paid for If
example a user pays for Wa
airtime the system will the
show a PakaSurf advert If the user pays
Airtel it may show something about Kik
Too Good
What do you do apat fom
pogamming
Programming takes a toll on you When
Irsquom not at work I spend time at home
with family looking after my three youn
children- two girls and one boy and my
older child- my wife Itrsquos refreshing
ldquoWhen a client walks up to us and asks
whether our system can perform a certain
task we say lsquoYesrsquo and then we igure out how
to make it a realityrdquo
executive discussion
832019 The New Face of Innovation
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enterprise innovatio
Companies tend to
want to play it safe-
hiring cookie cutter
employees who lsquoit in
with our corporate
culturersquo While this
plays out well for maintaining a brand
image it does zilch for keeping the
wheel of innovation spinning
Wersquove seen the dramatic climb
of companies that birthed an
innovation-a change in the way things
are done a new product or service
that offers new value but then over
time wersquove seen those same companies
slowly fade eventually becoming
irrelevant to the audiences that once
heralded their arrival We know that
those companies have eventually been
swallowed up in mergers bankruptcy
low value deals or mass exodus of
employees
What do companies need to do to
keep innovation alive and survive the
onslaught of ierce competition
1Hire dissenting opinion
Logic says this is professional
suicide but on the lipside hiring
different types of people provides
different solutions for old problems
Maintain a set of values that you hold
dear in your company-integrity loyalty
commitment hardwork but dissentingopinion should have its ield day as
long as it can be justiied with facts and
igures
2Turn the apple cart
Innovators are people who
question everything-can it be done
more eficiently more creatively
totally differently Often we have
preconceived ideas about how things
should be done when there is no real
logic and it all boils down to personal
preference Innovators however are
people who upset the cart and discover
that consumers have actually been
looking for something new
3Keep your ear to the ground
Some managers are too engrossed
in daily operations that they do not see
the signs of the times-trends that are
going to affect their businesses Social
media for example has long been on
the scene and while a few companies
took note and started harnessing its
marketing power others continued
with expensive traditional marketing to
their detriment
4Be the customer
Customers needs are constantly
growing and luctuating and although
they cannot all be satisiied there areneeds that are constantly echoed
Companies need to think like the
customer not like the service provider
in order to be able to innovate a new
way of providing an old service
Applersquos Steve Jobs was a stickler for
this-all the technologies iPod iPhone
iPad he invented addressed his own
pet peeves If something irks you- it
probably irks most people too-solve it
5Invite the rank and file to theroundtable
Companies live with a common falsity
that managers have all the best ideas
however it is usually unheard break
away factions in the lowest rungs that
often end up building rival companies
with great innovations Clever
companies invite everyone to suggest
an idea for improvement
How to keep innovation alive in your company and re-invent your brand
STAYING AHEAD OF THE COMPETITIONJoyce kyeyune Tonda
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1424
E N T E R P R I S E T E C H N O L O G Y
N O V E
M B E R D E C E M B E R 2 0 0 9
14
STEVEJOBSAn enigma alive an icon dead what did that odd lsquoirsquo nomenclature really mean
On October 5th the man who had been the fulcrum of Applersquos revolutionary products- the iMac Bhe iPod the iPhone and the iPad succumbed to pancreatic cancer Tributes lowed far and wide
Barack Obama to David Cameron to rivals like Microsoftrsquos Bill Gates Samsungrsquos GS Choi with wApple was embroiled in a patents battle to media maestro Rupert Murdorch From China 35 miributes were sent in and Jobrsquos death became one of the most talked about events in recent hi
with 10000 tweets per second
1955-2011
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1524
tribu
He was known as the egomaniac of
Silicon Valley and was oficially
acknowledged as one of Americarsquos
toughest bosses in 1993
Several theories have been suggested for
the unique lsquoirsquo naming trend that Apple
adapted One theory suggests that this
unconventional naming policy was copied
from Intel around the time Intel wanted to
brand their versions in the 80s The lsquoirsquo stood
for Intel and was placed before a numerical
representation of a version eg i8768
instead of just 8768
Another theory suggests it stands for
lsquointernetrsquo since many of the Apple products
provide access to the web
Then there are the more romantic theories
suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo
device you can call your own
In 1998 at the lsquoApple Back on Trackrsquo when
Steve Jobs introduced the iMac computer
to the world amd he displayed a slide that
supported the romanticists the lsquoirsquo stood for
internet individual instruct inform and
inspire because it did all of those things for
the individual
Was he an innovator who believed what
worked for him what solved his problems
would probably do the same for everyone
else Your son might walk with an iPod
everywhere he goes your daughter might
be glued to her Mac computer and your
spouse might be begging you to get them
the latest iPhone You might use iTunes
software to arrange your Michael Jackson
collection and your toddler might love that
Pixar-animated movieToy Story or A Bugrsquos
Life Whatever Apple product has made itsway into your life Steve Jobs is responsible
for its innovative features sleek design an
marketability
Perhaps Jobs was a highly individualistic
person who believed in the philosophy
of self After all when he resumed as
Applersquos CEO in 1997 he got rid of all their
philanthropic programs claiming that the
should wait to make proit then think abo
giving it away to charity
Was he a narcissist Does the lsquoirsquo in those
brand names actually stand for Steve Jobs
himself
Regardless of his motivation and shades
of egomania Jobs justiiably brought
technology home- by taking the complex
out of it and making it simple beautiful an
useful- all the those characteristics we va
in our lives
Melissa Kyeyunemelissakyeyuneyahoocom
1969 Introduced tocomputers byWozniak Stephen
1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet
1976Launches AppleComputer withWozniak
1980LaunchesmassivelysuccessfulApple II and thecompany goespublic
1980Steve Jobs worth$200 million atage 25
1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup
1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million
1988Releases NeXTCube PC but salesflounder
1991
Married in BuddhistCeremony
1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn
1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily
2001Job once again stunsthe world with the
digital music deviceiPod
2003Jobsdiagnosedwithpancreaticcancer
2007iPhonewows theindustry as theultimate digitalconvergencedebice
2010iPad unveiled withimmense success
2011Jobs resigns asApple CEO anddies a fewmonths later
2011Jobs valuedat $83 bn
1998The stunning whitedesign iMac isintroduced and putsApple back onthe map
TIMELINE OF INNOVATION
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E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
THE NEW FACE OF
INNOVATION
APPLICAT
GALORE
EAST AFR
THE TOP 2
gt Financial
gt Social servi
gt Whistleblowgt Games
gt Governmen
gt Sports
gt Health
gt Entertainme
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1724
innovation top 2
What is a ille app
Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for
innovators to constantly come up with new ideas that are not only practical but also new and
exciting to the market
Usaility How easily adaptable would people be to this new app No matter how great and
useful your app is if it is very complicated for the end user it will not succeed especially in a
commercial setting
Commecial aspect Can you actually make money from this app Unless you are in the char
business you need to develop an application that you can actually make money from If it is
one that allows per user subscription so much the better It is more astute to make smaller
revenues over a long period of time than try and make huge proits in one kill
Successfully commecializing the app Make it free the irst time you launch it This remov
the hurdles for irst time users Manage it by providing user names for anyone interested in
gaining access Once you have a large number of users then you can levy a users fee once
people are addicted When the users numbers grow constantly then revenue can also be
gained through advertising Advertisers are very interested in wide user networks for massiv
coverage of their products
My ille app
The online reservation system
bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service
you needbull Works for users who need to book on short notice
bull Administrative costs are lowered for any business that uses an online reservation system
bull Provides the owners of the service a wider network coverage
bull It often provides you the best bargains for say hotels tickets holidays travel
PERSPECTIVE ON THE lsquoKILLER APPrsquo
Veronica Ssempebwa is the General
Manager for SW Global an African
founded application services provider
with operations in 10 countries across the
world Veronica Ssempebwa has 10 years
experience working in inancial services
and ICT sectors She holds a Masters
Degree in International Business from the
University of Wolverhampton England
SW Global is one of the irst globally
competitive technology companies to
emerge from West Africa and penetrate
the global information technology (IT)
marketThe SW Global model is a uniqueadaptation of the now well-known ASP
model
The company is successfully implementing
a new paradigm that is based upon
world-class cutting-edge applications
development and delivery Its software
as service business focuses oninancial
Intermediation Consumer Aggregation
and Application Service Provision
rECOMMENDEDrEADING
Downloadeoo fom
httpwwwafiappscompostafican-apps-in-a-
gloal-maetplace
Veonica Ssempewa
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1824
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
8
Mafuta GO Keeps you up to date with fuel prices in stations near you
around the city helping you save on fuel costs (Uganda)
Website httpmafutagoappspotcom
innovation top 20
Niohapa This app enables you to earn
loyalty points for visiting different location
in Nairobi thus providing businesses an
opportunity to reward their most loyal
customers Nikohapa translates to ldquoI am
hererdquo (Kenya)Website wwwnikohapacom
e-Soo Gives farmers consumers
and traders accurate market text
messages on commodities and prices
It is currently used in 50 markets with
plans for increased usage (Rwanda )Website httpwwwesokogovrw
MedAfica Users subscribe to a number
of health services including symptom
checkers irst-aid information doctor amp
hospital directories (Kenya)
Website wwwshimbamobilecom
GetH2O Mtaani If you love strate
you will enjoy this game which invo
survival in an African ghetto where
have to battle gangs ind clean wa
money and prosper (Kenya)
Website wwwgeth20gamecom
1
2
3 4
5
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1924
iCow Gives diary farmers information
on keeping their cows healthy from
diseases improving milk production
care during gestation and the nearest
vet (Kenya)
Website wwwicowcoke
Matatu Fastest
downloaded application
in Uganda- it is an
electronic rendition of
the card game popularly
played in Uganda
where an individual
has to inish playing all
their cards before their
opponent There are
plans to introduce Matatu
tournaments (Uganda)
Website wwwmarket
androidcom
ZWod Fun educational tool that teaches
children how to spell as they destroy
zombies
Website httpwwwfacebookcomZword
Shoppes Delight Helps consumers compare
prices across various retailers and ind and receive
bargain alerts (Kenya)
Website wwwmarketandroidcom
Loopa In Luganda the word lsquolooparsquomeans
lsquoto report to the authoritiesrsquo Loopa is an eco
visualizing tool that enables the community to
report water pollution in their area (Uganda)
Website httpwedcomugandacomloopa
innovation top 2
6
7
8
9 10
832019 The New Face of Innovation
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E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
20
Msema kweli (Msema Kweli which means
lsquoTruth tellerrsquo) enables citizens to hold area MPs
accountable for development in their constituencies
by providing information on the use of donor funds
government funds World Bank and the work of local NGOs (Kenya)
Websitehttpmsemakweliihubcokepages
homephp
innovation top 20
kasha Securely save
backup all your important
text messages for life Texts
of mobile transactions
evidence dates and other
details (Kenya)Website wwwkashamobi
Eat Out This comprehensive guide wil
give you prices of your favourite restaur
from fast food to ine dining based on
location type of event and even type of
cuisine anywhere in Nairobi Info about
restaurant includes wi-i access wine lis
maps and reviews (Kenya)
Website wwweatoutcoke
kivuo Enjoy online
shopping in Tanzania with
various payment methods
including mpesa airtel
money bank paypal or Visa
credit card (Tanzania)
Website wwwkivukocom
Map the cap This app provides
visualizations of latrines that need emptying
thus saving cesspool emptiers many rounds
in one area It will also identify hotspots
where sewage is being dumped and needs to
be removed (Uganda)
Website httpmapthecrapfreezokanet
11
1213
14
15
832019 The New Face of Innovation
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innovation top 2
bighte Monday Job seekers in
Kenya Uganda and Tanzania can use
it to receive alerts on job types they
have speciied as well as apply for the
jobs directly within the appWebsite wwwbrightermonday com
Hewa If yoursquore a fan of
Kenyan music Hewa is
a one stop shop where
you can access all Kenyan
local music buy using
airtime on your phone
or simply listen without
downloading (Kenya)
Website wwwhewacoke
Chei Use it to ind car
buyers and car sellers
-4WDrsquos pikipikis matatus
buses trucks throughout
East Africa and communic
by SMS or email (Kenya)
Website wwwchekicoke
MDGMaps Generate
printable maps that
show performance in
each of the Millinneiu
Development Goals i
different locations in
world (Uganda)
Website mdgmaps
appspotcom
Umuhuza Hi-Tech oes
An SMS-based real estate
application that allows customers
to search for houses apartments
and land for rent or for sale with a
simple text message (Rwanda)
Website httpwwwfacebook
compagesUmuhuza-Hi-Tech-
Brokers-Ltd
16
17
18
19
20
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2224
j u m p s t a
r t i n g
t e c h n o l o g y
E a s t A f r i
c a
R e g i o n
a l
Y o u n g P r o f
e s s i o n
a l s
T e c h n o
l o g y S y m p
o s i u m
Kampala UgandaApril 20th-21st 2012
HOSTED BY ENTERPRISE TECHNOLOGY
Tel +256-701 769 606Email potoaictcreativescom
wwwictcreativescom
832019 The New Face of Innovation
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832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2424
COMING SOON TO A SCREEN NEAR YOU
WWWICTCREATIVESCOM
832019 The New Face of Innovation
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EntErprISE tEchnology
Managing EditoJoyce Kyeyune Tonda
PulisheICT Creatives
wwwictceativescom
Enterprise Technology offers technology services through its network of leading IT Consultants
Copyright copy 2012 ICT Creatives All Rights Reserved No part of this publication may be reprinted or otherwise reproduced withou
permission from the editor
ICT CrEATIVES EXPrESSLY DISCLAIMS ALL WArrANTIES WHETHEr EXPrESS Or IMPLIED IN NO EVENT SHALL
ICT CrEATIVES bE LIAbLE FOr ANY DAMAGES OF ANY kIND ArISING FrOM THE USE OF Or rELIANCE ON ANY
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Social Media
Faceoo wwwfacebookcomEnterprisetechnology
Twitte httptwittercomtechnologyEA
LinedIn Enterprise Technology magazine
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 524
ldquoInnovative companies ae liesalads They value divesity andhave ceated an envionment whee diffeent pespectives aeencouaged a vaiety of peoplethive and new ideas ae ewadedrdquo
The Ever-Evolving Enterprise Guidelines for
Creating Your Companyrsquos Future
By Stephen C Harper Brett Martin
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 624
Hacathon
Like a marath
where runner
compete a
hackathonbrings togeth
developers
to create an
application in
limited perio
of time which
may be 48 ho
days or week
Linux platform
developers
refer to this a
Codefest
innovation east africa
ZUBEDI THE CTO
ldquoHe that will
not apply newremedies mustexpect new evils
for time is thegreatest innovato
Francis Bacon
English Philosopher
Quoted
6
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
Andoid An operating system for
mobile phones which has become
the defacto platform for developers
It is managed by the Open Handset
Alliance a consortium of 85
companies led by Google From
a market share of 2 in 2009
the Android smartphones now
hold a 52 global selling average
according to global researcher
Gartner
API An abbreviation of Application
Programming Interface this a set
of tools and protocols that enables
developers to create software
applications
kille App A highly
innovative app that
decimates lsquokillsrsquo the
competition literally
Pemissions Before
a user downloads an
application it will
usually display all critical
services and data it will
need The user can then
decide whether they are
comfortable with the app
accessing their data or
device resources This
has been popularized in
Facebook apps
Absalom I foundthis really niceapp that helps yound a wife so Idownloaded it
Then why are you crying
I gave mypersonal
details andphysical
features
Then
I selected Brenda fthe list but now onscreen I see they h
given me a MsTrojanSMSexe
Explore opportunities to pilot
technology demonstration
projects to show local
businesses how to jump-
start scientiic processes or
technological capabilities
needed at the local level
Fund the creation of a
centre for computer science
research development
and training to develop the
capabilities needed to aid
and support inudstry
Analyze the institutional
landscape in terms of
knowledge partnerships
with collaborators (across all
key science and technology
sectors nationally or
internationally) to ascertain
opportunities to forge
optimize and sustain
knowledge parternships
in critical science and
technology areas
Sukhdeep Brar Sara E Farley
Caroline S Wagner Robert
Hawkins The World Bank
(2012)
EXCErPT Science Technology and Innovation in Uganda
Recommendations for Policy and Action
LExICON
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 724
INNOVATION NUMBERS EAST AFRICA
14 Average age of East African students
trained by the Kenyan branch of US based app
development firm Ruby Nuby
27Percentage of total apps which focused on mobile
payments and commerce submitted for the
Pivot25 competition held in July 2011
2007Year that the globally renowned mobile banking
innovation MPESA was launched in Kenya
35000Euros received as payment by a Ugandan
developer for his innovative application
1900000Funding secured in 2011 in US$ by Ushahidi
Crowdsourcing platform based in Kenya
innovation east afri
DEVELOPER PLATFORMS IN EAST AFRICA
Before A massive cumbersome immovable single purpose contraption After A light-
weight mobile gadget capable of multiple functions from finding places to a persona
jukebox all the way to vir tual shopping
Mobile World
Conference
2012 Visit App
Planet lsquothe
wordrsquos largest
gathering of app
developersrsquo
SAVE THE DATE FOR APP DEVELOPERS27th Feb -1st Mar lsquo12
Pivot East
Call for entries
to mobile
applications
competition now
in its second
year
Intel AppUpSM
developer
challenge Web
Apps Edition
World Summ
Awards Winn
Conferenc
and Gala Ca
Egypt
Jan 2012 Jan 30th 2012
Google Technology Use Goups
(GTUGs)
User groups for people who are
interested in Googlersquos developer
technology----
Hive Cola
An open collaborative community for
young tech entrepreneurs to develop
apps and showcase them to the public
----
mla East Afica
The consortium facilitates demand-
driven innovation to ensure that
breakthrough low-cost high-value
mobile solutions can be developed into
sustainable businesses
----
Tandaa kenya
A brand of the Kenya ICT Board it exists
to support the development of localdigital content in Kenya and provide
seed money for techpreneurs
----
iHu
Nairobirsquos innovation hub for
technologists investors tech companies
and hackers in the area
---
Note In Rwanda various youth projects
focusing on the development of ICT are
regularly funded to develop innovations
---
Noia Developes East Afica
A platform that discusses everything
relating to apps development as well as
resources for developers---
MoileMondaytrade (MoMo) is an open
community platform of mobile industry
visionaries developers and inluential
individuals who manage local chapters
in over 100 cities worldwide There are
chapters in Kenya Uganda and Tanzania
meeting on Mondays
Feb 2012
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 824
insight
8
E N T E R P R I S E T E C H N O L O G Y
I S S U E 8 | 2 0 1 2
Move ove inc the ooiersquos tun has come
The enthusiasm with which those 20 somethings justiied their innovations was eno
to get the greatest cynic interested in iguring out just how much money was going to
made from these unconventionally named apps
Therersquove been many such get togethers where developers are given a platform to conv
lesser mortals about the magic of their innovations but the last quarter of 2011 has bespecially signiicant as some of these apps actually got round to churning out some disposa
income or global recognition
What is especially striking is that the rookie developers are young fresh from school and
of solutions to save the world While companies are tied up in the quagmire of keeping th
competitors down and making supernormal fortunes the lsquosocialistsrsquo are not yet purely dr
by monetary compensation-recognition will do And so they create and tweak reining
expanding features and as long as they have a couple of hundred downloads these rookies
happy
This issue is dedicated to innovation because here at ET we believe that this will herald
an era of entrepreneurship in East Africa as more and more young people discover that t
have within them the potential to create their own employment by harnessing technolo
Ultimately innovations will change the way companies do business making them more relev
and therefore increasing their proit potential
Technology can solve unemployment problems address service delivery enable g
governance and enhance global knowledge sharing While these social niceties may
necessarily be everybodyrsquos cup of tea they do result in improved quality of life
The rookies have a lot to teach corporations - in lieu of donating blankets and sweep
sprawling slums-they can actually engage in Corporate Social Responsibility that has a las
transformative effect- innovating apps that can improve life in the long term
The top 50 are essentially those apps that we believe will have the greatest reach mainstre
appeal and of course an element of lsquonewnessrsquo where they deliver value faster easier and m
eficiently
And on that note Enterprise Technology is going to be bringing you an innovation of
own-a technology TV drama spiced up with exciting information over the top interviews
personalities who will have you tuned in and glued boosting your interest in technology an
marvels
Herersquos to greater innovation in 2012
JOYCE KYEYUNE TONDA
MANAGING EDITOR
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 924
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special offes and upcoming issues
(4000 readers in East Africa and beyond )
832019 The New Face of Innovation
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JOSHUA MUSASIZIHead of Operations African Vending Systems-Payway
E N T E R P R I S E T E C H N O L O G Y
I S S U E 8 | 2 0 1 2
10
executive discussion
Joshua Musasizi is surprised
and pleasantly delighted that
we are 10 minutes early for our
interview ldquoFor me business mo
at the speed of light I often ass
character by the ability to keep
timerdquo
Y ou wee estalished in 2009 in
Afica Whatrsquos the stoy
Well the founders are from
Russia and thatrsquos where the story begins
Previously in Russia all payments were
made using scratch cards from paying
for TV to electricity and water Every
time you wanted to top up you had to
buy a card get a pin number and reload
We often ind it tedious to queue and
pay bills or visit the bank because they
are open during working hours and yet
paradoxically we are supposed to be at
work during working hours To address
the problems of queues ineficient
tellers wasted time online purchases
and all the other inconveniences of
traditional payment methods the founders
established African Vending Systems as
an easy electronic payment system aware
that the challenges faced in Russia were
very similar to the ones Africans faced
Under the brand Payway this electronic
payment system was designed to service
multiple vendors because a user would
be able to pay bills bank pay for TV
airtime and any range of services that can
be bought from different companies and
service providers
All payments are done electronically
It makes sense because collecting
payments is not the core business of
utility companies or telecos for exampl
if someone with the expertise can do it
better then it should be left to them to
handle it This helps companies focus o
doing their core business excellently
In Africa we started off with Kenya and
then moved to Uganda which is now
our African base from which we shall
extend to other countries in the region
We currently have 20 locations with
our kiosks in Kampala and about 100
retailers with our mobile Point of Servi
terminals
collecting payments is
not the core business of
utility companies or teleco
for example if someone
with the expertise can do
better then it should be le
to them to handle it This
helps companies focus ondoing their core business
excellently
ldquo
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1124
executive discussio
You pym wok s h s of hs
ind in East Afica Is it eliale
Service providers have realized that they
can sell better and sell more through our
Kiosks our Mobile Point of Sale units and
the Web based Interface while customers
beneit from the convenience ubiquityof payment locations and speed of
transactions
Our kiosks are placed in public places like
retail outlets cinemas and other high
trafic areas where you select the service
you want to pay for ndashairtime TV internet
select the vendor enter your subscriber
number and once your cash is veriied
instantly your account is credited In
addition you get a receipt with an ID of the
terminal the date the time the operator
and the amount of money you paid Within
a few seconds the transaction is complete
compared to 10-15 minutes queuing at a
service providerrsquos ofice
We have heard some interesting stories for
example at one of the kiosks in Nalyaa we
had people asking for permission to take
their pictures beside the kiosks
Other people have been fearful of failing to
use the terminals but usually once they try
it they realize how easy and convenient
it is and they go and tell their colleagues
about it I have often sat and observed that
lsquowow-it-works momentrsquo when a person
comes to the kiosk for the irst time to
buy airtime for example and they receive
a conirmation instantly on their mobile
phone- the smile on their faces is amazing
(Our wow moment came when we tried to
buy airtime and instantly the logo of the
service provider changed)
With the webbased interface you simply
log in and pay for services using your
virtual wallet This is especially useful for
customers who do not have the time to
leave their ofices to clear bills buy airtime
and other time consuming tasks
The mobile Point of Service has proved
useful in rural areas small trading
centres (we have them in places as far as
Ntungamo Kalangala and Mbarara) where
where the internet is not very accessible
The PoS is a handheld device managed by
an individual who will help the customer
go through the entire payment process
How diffeent is you sevice fom
moile money offeed y vaious
telecos
Mobile money is strictly for transferring
money via a mobile phone thatrsquos the only
way it works and it is vendor dependent
Payway works on three platforms the
self-service kiosk the mobile PoS and
the web interface so issues of downtime
and delayed payments are non-existent
For example ever since we started our
operations in Uganda in May 2010 our
system has been down only once-for about
6 hours We are vendor neutral and weaccept payment for all services We also
have an accountability system where users
are given detailed receipts that can always
be referred to if they encounter a problem
with the service
Once we get fully integrated with the banks
users will also be able to transfer money
from the bank to their virtual wallet and
then pay for the services they need You
will also be able to transfer money from
one virtual wallet to another
Is you system fool poof Every
transaction you perform on our network
is visible to us For example we have a
machine at Tirupati and someone called to
say he put in his 50000= and the screen
went back to the home screen before
activating his orange internet However the
machine cannot accept any money before
a subscriber number is input- itrsquos a step by
step process because the money has to be
tied to unique numberAnother user said he inserted a 2000 note
and claimed that he did not get his airtime
We sent in our customer care rep who
opened the machine and upon examining
the cassette did not see any 2000 note
The machine organizes the money in
all the different denominations We are
thoroughly transparent accurate and all
the transactions can be seen in real time
Our only job as Payway is to facilitate
payments not to sell services so if a
customer indeed does not get the servic
they paid for ndashairtime in this case the
problem is usually with the service
provider who may be experiencingtechnical problems which has been the
case with one teleco this month
We have thoroughly tested all the secur
loopholes both human and non-human
ensure that our service is safe to use
Furthermore all our staff have undergo
both technical and customer friendly
training to deal with any customer quer
We even have a toll free line which is
available 24 hours everyday- all you hav
to do is quote your receipt number andyour problem
Can I use dollas in the ios How
aout othe cuencies O countefe
notes
There is a dollar function though right n
it is not in use The machine knows the
dollar ratendashit is programmed in the syst
however we have deactivated it for now
because all service providers would hav
provide different dollar rates which wou
signiicantly complicate the payment
process for the user However for a serv
provider like Multichoice the machine h
been customized to accept dollars at the
Multichoice exchange rate since paymen
have to be made in dollars The machine
is programmed to work with the curren
of the country In Kenya it will only acce
Kenyan Shillings in Uganda it only acce
Ugandan Shillings If you put in anything
else a paper or card or counterfeits it w
eject it
Who egulates you sevice if I have a
complaint against you
Whoever the regulator might be we are
not yet certain however in the event of
arbitration all transactions will leave
either a digital or paper trail so justice w
always be done The regulator can acces
our database and do all the veriication
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1224
12
E N T E R P R I S E T E C H N O L O G Y
I S S U
E 8 | 2 0 1 2
necessary
How do you guaantee the secuity of
money inside these ioss Can thieves
cay it away
(Joshua laughs contemplating an answer)
Yes they can be picked and taken away
however these particular ones are
designed to be indoors and monitored by
security There are outdoor
units which are more robust
and near impossible to move-
but they are currently not
available in Uganda
Which type of vendos
have found Payway most
attactive
Currently our client list
includes Uganda Telecom
MTN Orange Airtel DSTv and
Star TimesTV Warid Telecom
and Datanet We are in talks
with banks to integrate our
service with them so that very
soon customers will be able to
deposit money on their bank
accounts via Payway
How o i po by hg
one of these ioss on my
pemises What is the
pocess of getting a ios
on my pemises
Businesses can beneit
by earning commission
on sales made using the
kiosks However we do not
necessarily give kiosks to
every business we have to
irst assess the trafic on the premises
and determine whether it makes business
sense for us to have a kiosk or a mobilePoS If you want to become an agentdealer
you simply ill in an application form
we will come to the site and assess the
suitability
Cuently theersquos TV Intenet and
Aitime what othe sevices might
we e ale to access with the Payway
system
We are system programmers we wake up
everyday thinking about how we can make
Payway more useful to customers Herersquos
a great example We had a client come in
and request to have airtime of 50000 UGX
given to each of his 120 employees These
employees were all on different networksand the process had to be done manually
and accurately otherwise any mistake
in the numbers would be a loss on our
part After that horrendous experience I
gathered our team of programmers and we
developed a system for batch processing
With that system all we had to do was copy
and paste the numbers and the system
would automatically give them the airtime
We try to anticipate customer needs and
then program the system to satisfy that
need When a client walks up to us and
asks whether our system can perform a
certain task we say ldquoYesrdquo and then we
igure out how to make it a reality
Soon you will be able to pay for grocery
shopping at Uchumi Nakumatt fuel
school fees- for example St Lawrence
University now accepts fees payment
through the Payway network We also p
to enable online payments and integratinternational vendors like Paypal for
example
If I have a sevice that I want
customes to uy though Payw
how do I get onto you netwo
The most important requiremen
is to have an Application
Programming Interface (API)
which simply enables software
applications to talk to each other
in terms of how certain tasks
should be performed without th
user being aware of the backdoo
communication So the API woul
help your service talk to our syst
If it makes business sense we wo
be happy to integrate your servic
into our system we beneit from
commission off your sales
How else can these teminals
used
Therersquos commercial targeted
advertising on the kiosks
Our terminals have screens
which users can see and th
machines can be programm
to show advertising based
what users have paid for If
example a user pays for Wa
airtime the system will the
show a PakaSurf advert If the user pays
Airtel it may show something about Kik
Too Good
What do you do apat fom
pogamming
Programming takes a toll on you When
Irsquom not at work I spend time at home
with family looking after my three youn
children- two girls and one boy and my
older child- my wife Itrsquos refreshing
ldquoWhen a client walks up to us and asks
whether our system can perform a certain
task we say lsquoYesrsquo and then we igure out how
to make it a realityrdquo
executive discussion
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1324
enterprise innovatio
Companies tend to
want to play it safe-
hiring cookie cutter
employees who lsquoit in
with our corporate
culturersquo While this
plays out well for maintaining a brand
image it does zilch for keeping the
wheel of innovation spinning
Wersquove seen the dramatic climb
of companies that birthed an
innovation-a change in the way things
are done a new product or service
that offers new value but then over
time wersquove seen those same companies
slowly fade eventually becoming
irrelevant to the audiences that once
heralded their arrival We know that
those companies have eventually been
swallowed up in mergers bankruptcy
low value deals or mass exodus of
employees
What do companies need to do to
keep innovation alive and survive the
onslaught of ierce competition
1Hire dissenting opinion
Logic says this is professional
suicide but on the lipside hiring
different types of people provides
different solutions for old problems
Maintain a set of values that you hold
dear in your company-integrity loyalty
commitment hardwork but dissentingopinion should have its ield day as
long as it can be justiied with facts and
igures
2Turn the apple cart
Innovators are people who
question everything-can it be done
more eficiently more creatively
totally differently Often we have
preconceived ideas about how things
should be done when there is no real
logic and it all boils down to personal
preference Innovators however are
people who upset the cart and discover
that consumers have actually been
looking for something new
3Keep your ear to the ground
Some managers are too engrossed
in daily operations that they do not see
the signs of the times-trends that are
going to affect their businesses Social
media for example has long been on
the scene and while a few companies
took note and started harnessing its
marketing power others continued
with expensive traditional marketing to
their detriment
4Be the customer
Customers needs are constantly
growing and luctuating and although
they cannot all be satisiied there areneeds that are constantly echoed
Companies need to think like the
customer not like the service provider
in order to be able to innovate a new
way of providing an old service
Applersquos Steve Jobs was a stickler for
this-all the technologies iPod iPhone
iPad he invented addressed his own
pet peeves If something irks you- it
probably irks most people too-solve it
5Invite the rank and file to theroundtable
Companies live with a common falsity
that managers have all the best ideas
however it is usually unheard break
away factions in the lowest rungs that
often end up building rival companies
with great innovations Clever
companies invite everyone to suggest
an idea for improvement
How to keep innovation alive in your company and re-invent your brand
STAYING AHEAD OF THE COMPETITIONJoyce kyeyune Tonda
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1424
E N T E R P R I S E T E C H N O L O G Y
N O V E
M B E R D E C E M B E R 2 0 0 9
14
STEVEJOBSAn enigma alive an icon dead what did that odd lsquoirsquo nomenclature really mean
On October 5th the man who had been the fulcrum of Applersquos revolutionary products- the iMac Bhe iPod the iPhone and the iPad succumbed to pancreatic cancer Tributes lowed far and wide
Barack Obama to David Cameron to rivals like Microsoftrsquos Bill Gates Samsungrsquos GS Choi with wApple was embroiled in a patents battle to media maestro Rupert Murdorch From China 35 miributes were sent in and Jobrsquos death became one of the most talked about events in recent hi
with 10000 tweets per second
1955-2011
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1524
tribu
He was known as the egomaniac of
Silicon Valley and was oficially
acknowledged as one of Americarsquos
toughest bosses in 1993
Several theories have been suggested for
the unique lsquoirsquo naming trend that Apple
adapted One theory suggests that this
unconventional naming policy was copied
from Intel around the time Intel wanted to
brand their versions in the 80s The lsquoirsquo stood
for Intel and was placed before a numerical
representation of a version eg i8768
instead of just 8768
Another theory suggests it stands for
lsquointernetrsquo since many of the Apple products
provide access to the web
Then there are the more romantic theories
suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo
device you can call your own
In 1998 at the lsquoApple Back on Trackrsquo when
Steve Jobs introduced the iMac computer
to the world amd he displayed a slide that
supported the romanticists the lsquoirsquo stood for
internet individual instruct inform and
inspire because it did all of those things for
the individual
Was he an innovator who believed what
worked for him what solved his problems
would probably do the same for everyone
else Your son might walk with an iPod
everywhere he goes your daughter might
be glued to her Mac computer and your
spouse might be begging you to get them
the latest iPhone You might use iTunes
software to arrange your Michael Jackson
collection and your toddler might love that
Pixar-animated movieToy Story or A Bugrsquos
Life Whatever Apple product has made itsway into your life Steve Jobs is responsible
for its innovative features sleek design an
marketability
Perhaps Jobs was a highly individualistic
person who believed in the philosophy
of self After all when he resumed as
Applersquos CEO in 1997 he got rid of all their
philanthropic programs claiming that the
should wait to make proit then think abo
giving it away to charity
Was he a narcissist Does the lsquoirsquo in those
brand names actually stand for Steve Jobs
himself
Regardless of his motivation and shades
of egomania Jobs justiiably brought
technology home- by taking the complex
out of it and making it simple beautiful an
useful- all the those characteristics we va
in our lives
Melissa Kyeyunemelissakyeyuneyahoocom
1969 Introduced tocomputers byWozniak Stephen
1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet
1976Launches AppleComputer withWozniak
1980LaunchesmassivelysuccessfulApple II and thecompany goespublic
1980Steve Jobs worth$200 million atage 25
1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup
1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million
1988Releases NeXTCube PC but salesflounder
1991
Married in BuddhistCeremony
1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn
1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily
2001Job once again stunsthe world with the
digital music deviceiPod
2003Jobsdiagnosedwithpancreaticcancer
2007iPhonewows theindustry as theultimate digitalconvergencedebice
2010iPad unveiled withimmense success
2011Jobs resigns asApple CEO anddies a fewmonths later
2011Jobs valuedat $83 bn
1998The stunning whitedesign iMac isintroduced and putsApple back onthe map
TIMELINE OF INNOVATION
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1624
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
THE NEW FACE OF
INNOVATION
APPLICAT
GALORE
EAST AFR
THE TOP 2
gt Financial
gt Social servi
gt Whistleblowgt Games
gt Governmen
gt Sports
gt Health
gt Entertainme
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
832019 The New Face of Innovation
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innovation top 2
What is a ille app
Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for
innovators to constantly come up with new ideas that are not only practical but also new and
exciting to the market
Usaility How easily adaptable would people be to this new app No matter how great and
useful your app is if it is very complicated for the end user it will not succeed especially in a
commercial setting
Commecial aspect Can you actually make money from this app Unless you are in the char
business you need to develop an application that you can actually make money from If it is
one that allows per user subscription so much the better It is more astute to make smaller
revenues over a long period of time than try and make huge proits in one kill
Successfully commecializing the app Make it free the irst time you launch it This remov
the hurdles for irst time users Manage it by providing user names for anyone interested in
gaining access Once you have a large number of users then you can levy a users fee once
people are addicted When the users numbers grow constantly then revenue can also be
gained through advertising Advertisers are very interested in wide user networks for massiv
coverage of their products
My ille app
The online reservation system
bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service
you needbull Works for users who need to book on short notice
bull Administrative costs are lowered for any business that uses an online reservation system
bull Provides the owners of the service a wider network coverage
bull It often provides you the best bargains for say hotels tickets holidays travel
PERSPECTIVE ON THE lsquoKILLER APPrsquo
Veronica Ssempebwa is the General
Manager for SW Global an African
founded application services provider
with operations in 10 countries across the
world Veronica Ssempebwa has 10 years
experience working in inancial services
and ICT sectors She holds a Masters
Degree in International Business from the
University of Wolverhampton England
SW Global is one of the irst globally
competitive technology companies to
emerge from West Africa and penetrate
the global information technology (IT)
marketThe SW Global model is a uniqueadaptation of the now well-known ASP
model
The company is successfully implementing
a new paradigm that is based upon
world-class cutting-edge applications
development and delivery Its software
as service business focuses oninancial
Intermediation Consumer Aggregation
and Application Service Provision
rECOMMENDEDrEADING
Downloadeoo fom
httpwwwafiappscompostafican-apps-in-a-
gloal-maetplace
Veonica Ssempewa
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1824
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
8
Mafuta GO Keeps you up to date with fuel prices in stations near you
around the city helping you save on fuel costs (Uganda)
Website httpmafutagoappspotcom
innovation top 20
Niohapa This app enables you to earn
loyalty points for visiting different location
in Nairobi thus providing businesses an
opportunity to reward their most loyal
customers Nikohapa translates to ldquoI am
hererdquo (Kenya)Website wwwnikohapacom
e-Soo Gives farmers consumers
and traders accurate market text
messages on commodities and prices
It is currently used in 50 markets with
plans for increased usage (Rwanda )Website httpwwwesokogovrw
MedAfica Users subscribe to a number
of health services including symptom
checkers irst-aid information doctor amp
hospital directories (Kenya)
Website wwwshimbamobilecom
GetH2O Mtaani If you love strate
you will enjoy this game which invo
survival in an African ghetto where
have to battle gangs ind clean wa
money and prosper (Kenya)
Website wwwgeth20gamecom
1
2
3 4
5
832019 The New Face of Innovation
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iCow Gives diary farmers information
on keeping their cows healthy from
diseases improving milk production
care during gestation and the nearest
vet (Kenya)
Website wwwicowcoke
Matatu Fastest
downloaded application
in Uganda- it is an
electronic rendition of
the card game popularly
played in Uganda
where an individual
has to inish playing all
their cards before their
opponent There are
plans to introduce Matatu
tournaments (Uganda)
Website wwwmarket
androidcom
ZWod Fun educational tool that teaches
children how to spell as they destroy
zombies
Website httpwwwfacebookcomZword
Shoppes Delight Helps consumers compare
prices across various retailers and ind and receive
bargain alerts (Kenya)
Website wwwmarketandroidcom
Loopa In Luganda the word lsquolooparsquomeans
lsquoto report to the authoritiesrsquo Loopa is an eco
visualizing tool that enables the community to
report water pollution in their area (Uganda)
Website httpwedcomugandacomloopa
innovation top 2
6
7
8
9 10
832019 The New Face of Innovation
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E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
20
Msema kweli (Msema Kweli which means
lsquoTruth tellerrsquo) enables citizens to hold area MPs
accountable for development in their constituencies
by providing information on the use of donor funds
government funds World Bank and the work of local NGOs (Kenya)
Websitehttpmsemakweliihubcokepages
homephp
innovation top 20
kasha Securely save
backup all your important
text messages for life Texts
of mobile transactions
evidence dates and other
details (Kenya)Website wwwkashamobi
Eat Out This comprehensive guide wil
give you prices of your favourite restaur
from fast food to ine dining based on
location type of event and even type of
cuisine anywhere in Nairobi Info about
restaurant includes wi-i access wine lis
maps and reviews (Kenya)
Website wwweatoutcoke
kivuo Enjoy online
shopping in Tanzania with
various payment methods
including mpesa airtel
money bank paypal or Visa
credit card (Tanzania)
Website wwwkivukocom
Map the cap This app provides
visualizations of latrines that need emptying
thus saving cesspool emptiers many rounds
in one area It will also identify hotspots
where sewage is being dumped and needs to
be removed (Uganda)
Website httpmapthecrapfreezokanet
11
1213
14
15
832019 The New Face of Innovation
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innovation top 2
bighte Monday Job seekers in
Kenya Uganda and Tanzania can use
it to receive alerts on job types they
have speciied as well as apply for the
jobs directly within the appWebsite wwwbrightermonday com
Hewa If yoursquore a fan of
Kenyan music Hewa is
a one stop shop where
you can access all Kenyan
local music buy using
airtime on your phone
or simply listen without
downloading (Kenya)
Website wwwhewacoke
Chei Use it to ind car
buyers and car sellers
-4WDrsquos pikipikis matatus
buses trucks throughout
East Africa and communic
by SMS or email (Kenya)
Website wwwchekicoke
MDGMaps Generate
printable maps that
show performance in
each of the Millinneiu
Development Goals i
different locations in
world (Uganda)
Website mdgmaps
appspotcom
Umuhuza Hi-Tech oes
An SMS-based real estate
application that allows customers
to search for houses apartments
and land for rent or for sale with a
simple text message (Rwanda)
Website httpwwwfacebook
compagesUmuhuza-Hi-Tech-
Brokers-Ltd
16
17
18
19
20
832019 The New Face of Innovation
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j u m p s t a
r t i n g
t e c h n o l o g y
E a s t A f r i
c a
R e g i o n
a l
Y o u n g P r o f
e s s i o n
a l s
T e c h n o
l o g y S y m p
o s i u m
Kampala UgandaApril 20th-21st 2012
HOSTED BY ENTERPRISE TECHNOLOGY
Tel +256-701 769 606Email potoaictcreativescom
wwwictcreativescom
832019 The New Face of Innovation
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832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2424
COMING SOON TO A SCREEN NEAR YOU
WWWICTCREATIVESCOM
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 524
ldquoInnovative companies ae liesalads They value divesity andhave ceated an envionment whee diffeent pespectives aeencouaged a vaiety of peoplethive and new ideas ae ewadedrdquo
The Ever-Evolving Enterprise Guidelines for
Creating Your Companyrsquos Future
By Stephen C Harper Brett Martin
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 624
Hacathon
Like a marath
where runner
compete a
hackathonbrings togeth
developers
to create an
application in
limited perio
of time which
may be 48 ho
days or week
Linux platform
developers
refer to this a
Codefest
innovation east africa
ZUBEDI THE CTO
ldquoHe that will
not apply newremedies mustexpect new evils
for time is thegreatest innovato
Francis Bacon
English Philosopher
Quoted
6
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
Andoid An operating system for
mobile phones which has become
the defacto platform for developers
It is managed by the Open Handset
Alliance a consortium of 85
companies led by Google From
a market share of 2 in 2009
the Android smartphones now
hold a 52 global selling average
according to global researcher
Gartner
API An abbreviation of Application
Programming Interface this a set
of tools and protocols that enables
developers to create software
applications
kille App A highly
innovative app that
decimates lsquokillsrsquo the
competition literally
Pemissions Before
a user downloads an
application it will
usually display all critical
services and data it will
need The user can then
decide whether they are
comfortable with the app
accessing their data or
device resources This
has been popularized in
Facebook apps
Absalom I foundthis really niceapp that helps yound a wife so Idownloaded it
Then why are you crying
I gave mypersonal
details andphysical
features
Then
I selected Brenda fthe list but now onscreen I see they h
given me a MsTrojanSMSexe
Explore opportunities to pilot
technology demonstration
projects to show local
businesses how to jump-
start scientiic processes or
technological capabilities
needed at the local level
Fund the creation of a
centre for computer science
research development
and training to develop the
capabilities needed to aid
and support inudstry
Analyze the institutional
landscape in terms of
knowledge partnerships
with collaborators (across all
key science and technology
sectors nationally or
internationally) to ascertain
opportunities to forge
optimize and sustain
knowledge parternships
in critical science and
technology areas
Sukhdeep Brar Sara E Farley
Caroline S Wagner Robert
Hawkins The World Bank
(2012)
EXCErPT Science Technology and Innovation in Uganda
Recommendations for Policy and Action
LExICON
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 724
INNOVATION NUMBERS EAST AFRICA
14 Average age of East African students
trained by the Kenyan branch of US based app
development firm Ruby Nuby
27Percentage of total apps which focused on mobile
payments and commerce submitted for the
Pivot25 competition held in July 2011
2007Year that the globally renowned mobile banking
innovation MPESA was launched in Kenya
35000Euros received as payment by a Ugandan
developer for his innovative application
1900000Funding secured in 2011 in US$ by Ushahidi
Crowdsourcing platform based in Kenya
innovation east afri
DEVELOPER PLATFORMS IN EAST AFRICA
Before A massive cumbersome immovable single purpose contraption After A light-
weight mobile gadget capable of multiple functions from finding places to a persona
jukebox all the way to vir tual shopping
Mobile World
Conference
2012 Visit App
Planet lsquothe
wordrsquos largest
gathering of app
developersrsquo
SAVE THE DATE FOR APP DEVELOPERS27th Feb -1st Mar lsquo12
Pivot East
Call for entries
to mobile
applications
competition now
in its second
year
Intel AppUpSM
developer
challenge Web
Apps Edition
World Summ
Awards Winn
Conferenc
and Gala Ca
Egypt
Jan 2012 Jan 30th 2012
Google Technology Use Goups
(GTUGs)
User groups for people who are
interested in Googlersquos developer
technology----
Hive Cola
An open collaborative community for
young tech entrepreneurs to develop
apps and showcase them to the public
----
mla East Afica
The consortium facilitates demand-
driven innovation to ensure that
breakthrough low-cost high-value
mobile solutions can be developed into
sustainable businesses
----
Tandaa kenya
A brand of the Kenya ICT Board it exists
to support the development of localdigital content in Kenya and provide
seed money for techpreneurs
----
iHu
Nairobirsquos innovation hub for
technologists investors tech companies
and hackers in the area
---
Note In Rwanda various youth projects
focusing on the development of ICT are
regularly funded to develop innovations
---
Noia Developes East Afica
A platform that discusses everything
relating to apps development as well as
resources for developers---
MoileMondaytrade (MoMo) is an open
community platform of mobile industry
visionaries developers and inluential
individuals who manage local chapters
in over 100 cities worldwide There are
chapters in Kenya Uganda and Tanzania
meeting on Mondays
Feb 2012
832019 The New Face of Innovation
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insight
8
E N T E R P R I S E T E C H N O L O G Y
I S S U E 8 | 2 0 1 2
Move ove inc the ooiersquos tun has come
The enthusiasm with which those 20 somethings justiied their innovations was eno
to get the greatest cynic interested in iguring out just how much money was going to
made from these unconventionally named apps
Therersquove been many such get togethers where developers are given a platform to conv
lesser mortals about the magic of their innovations but the last quarter of 2011 has bespecially signiicant as some of these apps actually got round to churning out some disposa
income or global recognition
What is especially striking is that the rookie developers are young fresh from school and
of solutions to save the world While companies are tied up in the quagmire of keeping th
competitors down and making supernormal fortunes the lsquosocialistsrsquo are not yet purely dr
by monetary compensation-recognition will do And so they create and tweak reining
expanding features and as long as they have a couple of hundred downloads these rookies
happy
This issue is dedicated to innovation because here at ET we believe that this will herald
an era of entrepreneurship in East Africa as more and more young people discover that t
have within them the potential to create their own employment by harnessing technolo
Ultimately innovations will change the way companies do business making them more relev
and therefore increasing their proit potential
Technology can solve unemployment problems address service delivery enable g
governance and enhance global knowledge sharing While these social niceties may
necessarily be everybodyrsquos cup of tea they do result in improved quality of life
The rookies have a lot to teach corporations - in lieu of donating blankets and sweep
sprawling slums-they can actually engage in Corporate Social Responsibility that has a las
transformative effect- innovating apps that can improve life in the long term
The top 50 are essentially those apps that we believe will have the greatest reach mainstre
appeal and of course an element of lsquonewnessrsquo where they deliver value faster easier and m
eficiently
And on that note Enterprise Technology is going to be bringing you an innovation of
own-a technology TV drama spiced up with exciting information over the top interviews
personalities who will have you tuned in and glued boosting your interest in technology an
marvels
Herersquos to greater innovation in 2012
JOYCE KYEYUNE TONDA
MANAGING EDITOR
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 924
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special offes and upcoming issues
(4000 readers in East Africa and beyond )
832019 The New Face of Innovation
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JOSHUA MUSASIZIHead of Operations African Vending Systems-Payway
E N T E R P R I S E T E C H N O L O G Y
I S S U E 8 | 2 0 1 2
10
executive discussion
Joshua Musasizi is surprised
and pleasantly delighted that
we are 10 minutes early for our
interview ldquoFor me business mo
at the speed of light I often ass
character by the ability to keep
timerdquo
Y ou wee estalished in 2009 in
Afica Whatrsquos the stoy
Well the founders are from
Russia and thatrsquos where the story begins
Previously in Russia all payments were
made using scratch cards from paying
for TV to electricity and water Every
time you wanted to top up you had to
buy a card get a pin number and reload
We often ind it tedious to queue and
pay bills or visit the bank because they
are open during working hours and yet
paradoxically we are supposed to be at
work during working hours To address
the problems of queues ineficient
tellers wasted time online purchases
and all the other inconveniences of
traditional payment methods the founders
established African Vending Systems as
an easy electronic payment system aware
that the challenges faced in Russia were
very similar to the ones Africans faced
Under the brand Payway this electronic
payment system was designed to service
multiple vendors because a user would
be able to pay bills bank pay for TV
airtime and any range of services that can
be bought from different companies and
service providers
All payments are done electronically
It makes sense because collecting
payments is not the core business of
utility companies or telecos for exampl
if someone with the expertise can do it
better then it should be left to them to
handle it This helps companies focus o
doing their core business excellently
In Africa we started off with Kenya and
then moved to Uganda which is now
our African base from which we shall
extend to other countries in the region
We currently have 20 locations with
our kiosks in Kampala and about 100
retailers with our mobile Point of Servi
terminals
collecting payments is
not the core business of
utility companies or teleco
for example if someone
with the expertise can do
better then it should be le
to them to handle it This
helps companies focus ondoing their core business
excellently
ldquo
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1124
executive discussio
You pym wok s h s of hs
ind in East Afica Is it eliale
Service providers have realized that they
can sell better and sell more through our
Kiosks our Mobile Point of Sale units and
the Web based Interface while customers
beneit from the convenience ubiquityof payment locations and speed of
transactions
Our kiosks are placed in public places like
retail outlets cinemas and other high
trafic areas where you select the service
you want to pay for ndashairtime TV internet
select the vendor enter your subscriber
number and once your cash is veriied
instantly your account is credited In
addition you get a receipt with an ID of the
terminal the date the time the operator
and the amount of money you paid Within
a few seconds the transaction is complete
compared to 10-15 minutes queuing at a
service providerrsquos ofice
We have heard some interesting stories for
example at one of the kiosks in Nalyaa we
had people asking for permission to take
their pictures beside the kiosks
Other people have been fearful of failing to
use the terminals but usually once they try
it they realize how easy and convenient
it is and they go and tell their colleagues
about it I have often sat and observed that
lsquowow-it-works momentrsquo when a person
comes to the kiosk for the irst time to
buy airtime for example and they receive
a conirmation instantly on their mobile
phone- the smile on their faces is amazing
(Our wow moment came when we tried to
buy airtime and instantly the logo of the
service provider changed)
With the webbased interface you simply
log in and pay for services using your
virtual wallet This is especially useful for
customers who do not have the time to
leave their ofices to clear bills buy airtime
and other time consuming tasks
The mobile Point of Service has proved
useful in rural areas small trading
centres (we have them in places as far as
Ntungamo Kalangala and Mbarara) where
where the internet is not very accessible
The PoS is a handheld device managed by
an individual who will help the customer
go through the entire payment process
How diffeent is you sevice fom
moile money offeed y vaious
telecos
Mobile money is strictly for transferring
money via a mobile phone thatrsquos the only
way it works and it is vendor dependent
Payway works on three platforms the
self-service kiosk the mobile PoS and
the web interface so issues of downtime
and delayed payments are non-existent
For example ever since we started our
operations in Uganda in May 2010 our
system has been down only once-for about
6 hours We are vendor neutral and weaccept payment for all services We also
have an accountability system where users
are given detailed receipts that can always
be referred to if they encounter a problem
with the service
Once we get fully integrated with the banks
users will also be able to transfer money
from the bank to their virtual wallet and
then pay for the services they need You
will also be able to transfer money from
one virtual wallet to another
Is you system fool poof Every
transaction you perform on our network
is visible to us For example we have a
machine at Tirupati and someone called to
say he put in his 50000= and the screen
went back to the home screen before
activating his orange internet However the
machine cannot accept any money before
a subscriber number is input- itrsquos a step by
step process because the money has to be
tied to unique numberAnother user said he inserted a 2000 note
and claimed that he did not get his airtime
We sent in our customer care rep who
opened the machine and upon examining
the cassette did not see any 2000 note
The machine organizes the money in
all the different denominations We are
thoroughly transparent accurate and all
the transactions can be seen in real time
Our only job as Payway is to facilitate
payments not to sell services so if a
customer indeed does not get the servic
they paid for ndashairtime in this case the
problem is usually with the service
provider who may be experiencingtechnical problems which has been the
case with one teleco this month
We have thoroughly tested all the secur
loopholes both human and non-human
ensure that our service is safe to use
Furthermore all our staff have undergo
both technical and customer friendly
training to deal with any customer quer
We even have a toll free line which is
available 24 hours everyday- all you hav
to do is quote your receipt number andyour problem
Can I use dollas in the ios How
aout othe cuencies O countefe
notes
There is a dollar function though right n
it is not in use The machine knows the
dollar ratendashit is programmed in the syst
however we have deactivated it for now
because all service providers would hav
provide different dollar rates which wou
signiicantly complicate the payment
process for the user However for a serv
provider like Multichoice the machine h
been customized to accept dollars at the
Multichoice exchange rate since paymen
have to be made in dollars The machine
is programmed to work with the curren
of the country In Kenya it will only acce
Kenyan Shillings in Uganda it only acce
Ugandan Shillings If you put in anything
else a paper or card or counterfeits it w
eject it
Who egulates you sevice if I have a
complaint against you
Whoever the regulator might be we are
not yet certain however in the event of
arbitration all transactions will leave
either a digital or paper trail so justice w
always be done The regulator can acces
our database and do all the veriication
832019 The New Face of Innovation
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12
E N T E R P R I S E T E C H N O L O G Y
I S S U
E 8 | 2 0 1 2
necessary
How do you guaantee the secuity of
money inside these ioss Can thieves
cay it away
(Joshua laughs contemplating an answer)
Yes they can be picked and taken away
however these particular ones are
designed to be indoors and monitored by
security There are outdoor
units which are more robust
and near impossible to move-
but they are currently not
available in Uganda
Which type of vendos
have found Payway most
attactive
Currently our client list
includes Uganda Telecom
MTN Orange Airtel DSTv and
Star TimesTV Warid Telecom
and Datanet We are in talks
with banks to integrate our
service with them so that very
soon customers will be able to
deposit money on their bank
accounts via Payway
How o i po by hg
one of these ioss on my
pemises What is the
pocess of getting a ios
on my pemises
Businesses can beneit
by earning commission
on sales made using the
kiosks However we do not
necessarily give kiosks to
every business we have to
irst assess the trafic on the premises
and determine whether it makes business
sense for us to have a kiosk or a mobilePoS If you want to become an agentdealer
you simply ill in an application form
we will come to the site and assess the
suitability
Cuently theersquos TV Intenet and
Aitime what othe sevices might
we e ale to access with the Payway
system
We are system programmers we wake up
everyday thinking about how we can make
Payway more useful to customers Herersquos
a great example We had a client come in
and request to have airtime of 50000 UGX
given to each of his 120 employees These
employees were all on different networksand the process had to be done manually
and accurately otherwise any mistake
in the numbers would be a loss on our
part After that horrendous experience I
gathered our team of programmers and we
developed a system for batch processing
With that system all we had to do was copy
and paste the numbers and the system
would automatically give them the airtime
We try to anticipate customer needs and
then program the system to satisfy that
need When a client walks up to us and
asks whether our system can perform a
certain task we say ldquoYesrdquo and then we
igure out how to make it a reality
Soon you will be able to pay for grocery
shopping at Uchumi Nakumatt fuel
school fees- for example St Lawrence
University now accepts fees payment
through the Payway network We also p
to enable online payments and integratinternational vendors like Paypal for
example
If I have a sevice that I want
customes to uy though Payw
how do I get onto you netwo
The most important requiremen
is to have an Application
Programming Interface (API)
which simply enables software
applications to talk to each other
in terms of how certain tasks
should be performed without th
user being aware of the backdoo
communication So the API woul
help your service talk to our syst
If it makes business sense we wo
be happy to integrate your servic
into our system we beneit from
commission off your sales
How else can these teminals
used
Therersquos commercial targeted
advertising on the kiosks
Our terminals have screens
which users can see and th
machines can be programm
to show advertising based
what users have paid for If
example a user pays for Wa
airtime the system will the
show a PakaSurf advert If the user pays
Airtel it may show something about Kik
Too Good
What do you do apat fom
pogamming
Programming takes a toll on you When
Irsquom not at work I spend time at home
with family looking after my three youn
children- two girls and one boy and my
older child- my wife Itrsquos refreshing
ldquoWhen a client walks up to us and asks
whether our system can perform a certain
task we say lsquoYesrsquo and then we igure out how
to make it a realityrdquo
executive discussion
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1324
enterprise innovatio
Companies tend to
want to play it safe-
hiring cookie cutter
employees who lsquoit in
with our corporate
culturersquo While this
plays out well for maintaining a brand
image it does zilch for keeping the
wheel of innovation spinning
Wersquove seen the dramatic climb
of companies that birthed an
innovation-a change in the way things
are done a new product or service
that offers new value but then over
time wersquove seen those same companies
slowly fade eventually becoming
irrelevant to the audiences that once
heralded their arrival We know that
those companies have eventually been
swallowed up in mergers bankruptcy
low value deals or mass exodus of
employees
What do companies need to do to
keep innovation alive and survive the
onslaught of ierce competition
1Hire dissenting opinion
Logic says this is professional
suicide but on the lipside hiring
different types of people provides
different solutions for old problems
Maintain a set of values that you hold
dear in your company-integrity loyalty
commitment hardwork but dissentingopinion should have its ield day as
long as it can be justiied with facts and
igures
2Turn the apple cart
Innovators are people who
question everything-can it be done
more eficiently more creatively
totally differently Often we have
preconceived ideas about how things
should be done when there is no real
logic and it all boils down to personal
preference Innovators however are
people who upset the cart and discover
that consumers have actually been
looking for something new
3Keep your ear to the ground
Some managers are too engrossed
in daily operations that they do not see
the signs of the times-trends that are
going to affect their businesses Social
media for example has long been on
the scene and while a few companies
took note and started harnessing its
marketing power others continued
with expensive traditional marketing to
their detriment
4Be the customer
Customers needs are constantly
growing and luctuating and although
they cannot all be satisiied there areneeds that are constantly echoed
Companies need to think like the
customer not like the service provider
in order to be able to innovate a new
way of providing an old service
Applersquos Steve Jobs was a stickler for
this-all the technologies iPod iPhone
iPad he invented addressed his own
pet peeves If something irks you- it
probably irks most people too-solve it
5Invite the rank and file to theroundtable
Companies live with a common falsity
that managers have all the best ideas
however it is usually unheard break
away factions in the lowest rungs that
often end up building rival companies
with great innovations Clever
companies invite everyone to suggest
an idea for improvement
How to keep innovation alive in your company and re-invent your brand
STAYING AHEAD OF THE COMPETITIONJoyce kyeyune Tonda
832019 The New Face of Innovation
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E N T E R P R I S E T E C H N O L O G Y
N O V E
M B E R D E C E M B E R 2 0 0 9
14
STEVEJOBSAn enigma alive an icon dead what did that odd lsquoirsquo nomenclature really mean
On October 5th the man who had been the fulcrum of Applersquos revolutionary products- the iMac Bhe iPod the iPhone and the iPad succumbed to pancreatic cancer Tributes lowed far and wide
Barack Obama to David Cameron to rivals like Microsoftrsquos Bill Gates Samsungrsquos GS Choi with wApple was embroiled in a patents battle to media maestro Rupert Murdorch From China 35 miributes were sent in and Jobrsquos death became one of the most talked about events in recent hi
with 10000 tweets per second
1955-2011
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1524
tribu
He was known as the egomaniac of
Silicon Valley and was oficially
acknowledged as one of Americarsquos
toughest bosses in 1993
Several theories have been suggested for
the unique lsquoirsquo naming trend that Apple
adapted One theory suggests that this
unconventional naming policy was copied
from Intel around the time Intel wanted to
brand their versions in the 80s The lsquoirsquo stood
for Intel and was placed before a numerical
representation of a version eg i8768
instead of just 8768
Another theory suggests it stands for
lsquointernetrsquo since many of the Apple products
provide access to the web
Then there are the more romantic theories
suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo
device you can call your own
In 1998 at the lsquoApple Back on Trackrsquo when
Steve Jobs introduced the iMac computer
to the world amd he displayed a slide that
supported the romanticists the lsquoirsquo stood for
internet individual instruct inform and
inspire because it did all of those things for
the individual
Was he an innovator who believed what
worked for him what solved his problems
would probably do the same for everyone
else Your son might walk with an iPod
everywhere he goes your daughter might
be glued to her Mac computer and your
spouse might be begging you to get them
the latest iPhone You might use iTunes
software to arrange your Michael Jackson
collection and your toddler might love that
Pixar-animated movieToy Story or A Bugrsquos
Life Whatever Apple product has made itsway into your life Steve Jobs is responsible
for its innovative features sleek design an
marketability
Perhaps Jobs was a highly individualistic
person who believed in the philosophy
of self After all when he resumed as
Applersquos CEO in 1997 he got rid of all their
philanthropic programs claiming that the
should wait to make proit then think abo
giving it away to charity
Was he a narcissist Does the lsquoirsquo in those
brand names actually stand for Steve Jobs
himself
Regardless of his motivation and shades
of egomania Jobs justiiably brought
technology home- by taking the complex
out of it and making it simple beautiful an
useful- all the those characteristics we va
in our lives
Melissa Kyeyunemelissakyeyuneyahoocom
1969 Introduced tocomputers byWozniak Stephen
1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet
1976Launches AppleComputer withWozniak
1980LaunchesmassivelysuccessfulApple II and thecompany goespublic
1980Steve Jobs worth$200 million atage 25
1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup
1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million
1988Releases NeXTCube PC but salesflounder
1991
Married in BuddhistCeremony
1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn
1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily
2001Job once again stunsthe world with the
digital music deviceiPod
2003Jobsdiagnosedwithpancreaticcancer
2007iPhonewows theindustry as theultimate digitalconvergencedebice
2010iPad unveiled withimmense success
2011Jobs resigns asApple CEO anddies a fewmonths later
2011Jobs valuedat $83 bn
1998The stunning whitedesign iMac isintroduced and putsApple back onthe map
TIMELINE OF INNOVATION
832019 The New Face of Innovation
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E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
THE NEW FACE OF
INNOVATION
APPLICAT
GALORE
EAST AFR
THE TOP 2
gt Financial
gt Social servi
gt Whistleblowgt Games
gt Governmen
gt Sports
gt Health
gt Entertainme
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1724
innovation top 2
What is a ille app
Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for
innovators to constantly come up with new ideas that are not only practical but also new and
exciting to the market
Usaility How easily adaptable would people be to this new app No matter how great and
useful your app is if it is very complicated for the end user it will not succeed especially in a
commercial setting
Commecial aspect Can you actually make money from this app Unless you are in the char
business you need to develop an application that you can actually make money from If it is
one that allows per user subscription so much the better It is more astute to make smaller
revenues over a long period of time than try and make huge proits in one kill
Successfully commecializing the app Make it free the irst time you launch it This remov
the hurdles for irst time users Manage it by providing user names for anyone interested in
gaining access Once you have a large number of users then you can levy a users fee once
people are addicted When the users numbers grow constantly then revenue can also be
gained through advertising Advertisers are very interested in wide user networks for massiv
coverage of their products
My ille app
The online reservation system
bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service
you needbull Works for users who need to book on short notice
bull Administrative costs are lowered for any business that uses an online reservation system
bull Provides the owners of the service a wider network coverage
bull It often provides you the best bargains for say hotels tickets holidays travel
PERSPECTIVE ON THE lsquoKILLER APPrsquo
Veronica Ssempebwa is the General
Manager for SW Global an African
founded application services provider
with operations in 10 countries across the
world Veronica Ssempebwa has 10 years
experience working in inancial services
and ICT sectors She holds a Masters
Degree in International Business from the
University of Wolverhampton England
SW Global is one of the irst globally
competitive technology companies to
emerge from West Africa and penetrate
the global information technology (IT)
marketThe SW Global model is a uniqueadaptation of the now well-known ASP
model
The company is successfully implementing
a new paradigm that is based upon
world-class cutting-edge applications
development and delivery Its software
as service business focuses oninancial
Intermediation Consumer Aggregation
and Application Service Provision
rECOMMENDEDrEADING
Downloadeoo fom
httpwwwafiappscompostafican-apps-in-a-
gloal-maetplace
Veonica Ssempewa
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1824
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
8
Mafuta GO Keeps you up to date with fuel prices in stations near you
around the city helping you save on fuel costs (Uganda)
Website httpmafutagoappspotcom
innovation top 20
Niohapa This app enables you to earn
loyalty points for visiting different location
in Nairobi thus providing businesses an
opportunity to reward their most loyal
customers Nikohapa translates to ldquoI am
hererdquo (Kenya)Website wwwnikohapacom
e-Soo Gives farmers consumers
and traders accurate market text
messages on commodities and prices
It is currently used in 50 markets with
plans for increased usage (Rwanda )Website httpwwwesokogovrw
MedAfica Users subscribe to a number
of health services including symptom
checkers irst-aid information doctor amp
hospital directories (Kenya)
Website wwwshimbamobilecom
GetH2O Mtaani If you love strate
you will enjoy this game which invo
survival in an African ghetto where
have to battle gangs ind clean wa
money and prosper (Kenya)
Website wwwgeth20gamecom
1
2
3 4
5
832019 The New Face of Innovation
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iCow Gives diary farmers information
on keeping their cows healthy from
diseases improving milk production
care during gestation and the nearest
vet (Kenya)
Website wwwicowcoke
Matatu Fastest
downloaded application
in Uganda- it is an
electronic rendition of
the card game popularly
played in Uganda
where an individual
has to inish playing all
their cards before their
opponent There are
plans to introduce Matatu
tournaments (Uganda)
Website wwwmarket
androidcom
ZWod Fun educational tool that teaches
children how to spell as they destroy
zombies
Website httpwwwfacebookcomZword
Shoppes Delight Helps consumers compare
prices across various retailers and ind and receive
bargain alerts (Kenya)
Website wwwmarketandroidcom
Loopa In Luganda the word lsquolooparsquomeans
lsquoto report to the authoritiesrsquo Loopa is an eco
visualizing tool that enables the community to
report water pollution in their area (Uganda)
Website httpwedcomugandacomloopa
innovation top 2
6
7
8
9 10
832019 The New Face of Innovation
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E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
20
Msema kweli (Msema Kweli which means
lsquoTruth tellerrsquo) enables citizens to hold area MPs
accountable for development in their constituencies
by providing information on the use of donor funds
government funds World Bank and the work of local NGOs (Kenya)
Websitehttpmsemakweliihubcokepages
homephp
innovation top 20
kasha Securely save
backup all your important
text messages for life Texts
of mobile transactions
evidence dates and other
details (Kenya)Website wwwkashamobi
Eat Out This comprehensive guide wil
give you prices of your favourite restaur
from fast food to ine dining based on
location type of event and even type of
cuisine anywhere in Nairobi Info about
restaurant includes wi-i access wine lis
maps and reviews (Kenya)
Website wwweatoutcoke
kivuo Enjoy online
shopping in Tanzania with
various payment methods
including mpesa airtel
money bank paypal or Visa
credit card (Tanzania)
Website wwwkivukocom
Map the cap This app provides
visualizations of latrines that need emptying
thus saving cesspool emptiers many rounds
in one area It will also identify hotspots
where sewage is being dumped and needs to
be removed (Uganda)
Website httpmapthecrapfreezokanet
11
1213
14
15
832019 The New Face of Innovation
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innovation top 2
bighte Monday Job seekers in
Kenya Uganda and Tanzania can use
it to receive alerts on job types they
have speciied as well as apply for the
jobs directly within the appWebsite wwwbrightermonday com
Hewa If yoursquore a fan of
Kenyan music Hewa is
a one stop shop where
you can access all Kenyan
local music buy using
airtime on your phone
or simply listen without
downloading (Kenya)
Website wwwhewacoke
Chei Use it to ind car
buyers and car sellers
-4WDrsquos pikipikis matatus
buses trucks throughout
East Africa and communic
by SMS or email (Kenya)
Website wwwchekicoke
MDGMaps Generate
printable maps that
show performance in
each of the Millinneiu
Development Goals i
different locations in
world (Uganda)
Website mdgmaps
appspotcom
Umuhuza Hi-Tech oes
An SMS-based real estate
application that allows customers
to search for houses apartments
and land for rent or for sale with a
simple text message (Rwanda)
Website httpwwwfacebook
compagesUmuhuza-Hi-Tech-
Brokers-Ltd
16
17
18
19
20
832019 The New Face of Innovation
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j u m p s t a
r t i n g
t e c h n o l o g y
E a s t A f r i
c a
R e g i o n
a l
Y o u n g P r o f
e s s i o n
a l s
T e c h n o
l o g y S y m p
o s i u m
Kampala UgandaApril 20th-21st 2012
HOSTED BY ENTERPRISE TECHNOLOGY
Tel +256-701 769 606Email potoaictcreativescom
wwwictcreativescom
832019 The New Face of Innovation
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832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2424
COMING SOON TO A SCREEN NEAR YOU
WWWICTCREATIVESCOM
832019 The New Face of Innovation
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Hacathon
Like a marath
where runner
compete a
hackathonbrings togeth
developers
to create an
application in
limited perio
of time which
may be 48 ho
days or week
Linux platform
developers
refer to this a
Codefest
innovation east africa
ZUBEDI THE CTO
ldquoHe that will
not apply newremedies mustexpect new evils
for time is thegreatest innovato
Francis Bacon
English Philosopher
Quoted
6
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
Andoid An operating system for
mobile phones which has become
the defacto platform for developers
It is managed by the Open Handset
Alliance a consortium of 85
companies led by Google From
a market share of 2 in 2009
the Android smartphones now
hold a 52 global selling average
according to global researcher
Gartner
API An abbreviation of Application
Programming Interface this a set
of tools and protocols that enables
developers to create software
applications
kille App A highly
innovative app that
decimates lsquokillsrsquo the
competition literally
Pemissions Before
a user downloads an
application it will
usually display all critical
services and data it will
need The user can then
decide whether they are
comfortable with the app
accessing their data or
device resources This
has been popularized in
Facebook apps
Absalom I foundthis really niceapp that helps yound a wife so Idownloaded it
Then why are you crying
I gave mypersonal
details andphysical
features
Then
I selected Brenda fthe list but now onscreen I see they h
given me a MsTrojanSMSexe
Explore opportunities to pilot
technology demonstration
projects to show local
businesses how to jump-
start scientiic processes or
technological capabilities
needed at the local level
Fund the creation of a
centre for computer science
research development
and training to develop the
capabilities needed to aid
and support inudstry
Analyze the institutional
landscape in terms of
knowledge partnerships
with collaborators (across all
key science and technology
sectors nationally or
internationally) to ascertain
opportunities to forge
optimize and sustain
knowledge parternships
in critical science and
technology areas
Sukhdeep Brar Sara E Farley
Caroline S Wagner Robert
Hawkins The World Bank
(2012)
EXCErPT Science Technology and Innovation in Uganda
Recommendations for Policy and Action
LExICON
832019 The New Face of Innovation
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INNOVATION NUMBERS EAST AFRICA
14 Average age of East African students
trained by the Kenyan branch of US based app
development firm Ruby Nuby
27Percentage of total apps which focused on mobile
payments and commerce submitted for the
Pivot25 competition held in July 2011
2007Year that the globally renowned mobile banking
innovation MPESA was launched in Kenya
35000Euros received as payment by a Ugandan
developer for his innovative application
1900000Funding secured in 2011 in US$ by Ushahidi
Crowdsourcing platform based in Kenya
innovation east afri
DEVELOPER PLATFORMS IN EAST AFRICA
Before A massive cumbersome immovable single purpose contraption After A light-
weight mobile gadget capable of multiple functions from finding places to a persona
jukebox all the way to vir tual shopping
Mobile World
Conference
2012 Visit App
Planet lsquothe
wordrsquos largest
gathering of app
developersrsquo
SAVE THE DATE FOR APP DEVELOPERS27th Feb -1st Mar lsquo12
Pivot East
Call for entries
to mobile
applications
competition now
in its second
year
Intel AppUpSM
developer
challenge Web
Apps Edition
World Summ
Awards Winn
Conferenc
and Gala Ca
Egypt
Jan 2012 Jan 30th 2012
Google Technology Use Goups
(GTUGs)
User groups for people who are
interested in Googlersquos developer
technology----
Hive Cola
An open collaborative community for
young tech entrepreneurs to develop
apps and showcase them to the public
----
mla East Afica
The consortium facilitates demand-
driven innovation to ensure that
breakthrough low-cost high-value
mobile solutions can be developed into
sustainable businesses
----
Tandaa kenya
A brand of the Kenya ICT Board it exists
to support the development of localdigital content in Kenya and provide
seed money for techpreneurs
----
iHu
Nairobirsquos innovation hub for
technologists investors tech companies
and hackers in the area
---
Note In Rwanda various youth projects
focusing on the development of ICT are
regularly funded to develop innovations
---
Noia Developes East Afica
A platform that discusses everything
relating to apps development as well as
resources for developers---
MoileMondaytrade (MoMo) is an open
community platform of mobile industry
visionaries developers and inluential
individuals who manage local chapters
in over 100 cities worldwide There are
chapters in Kenya Uganda and Tanzania
meeting on Mondays
Feb 2012
832019 The New Face of Innovation
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insight
8
E N T E R P R I S E T E C H N O L O G Y
I S S U E 8 | 2 0 1 2
Move ove inc the ooiersquos tun has come
The enthusiasm with which those 20 somethings justiied their innovations was eno
to get the greatest cynic interested in iguring out just how much money was going to
made from these unconventionally named apps
Therersquove been many such get togethers where developers are given a platform to conv
lesser mortals about the magic of their innovations but the last quarter of 2011 has bespecially signiicant as some of these apps actually got round to churning out some disposa
income or global recognition
What is especially striking is that the rookie developers are young fresh from school and
of solutions to save the world While companies are tied up in the quagmire of keeping th
competitors down and making supernormal fortunes the lsquosocialistsrsquo are not yet purely dr
by monetary compensation-recognition will do And so they create and tweak reining
expanding features and as long as they have a couple of hundred downloads these rookies
happy
This issue is dedicated to innovation because here at ET we believe that this will herald
an era of entrepreneurship in East Africa as more and more young people discover that t
have within them the potential to create their own employment by harnessing technolo
Ultimately innovations will change the way companies do business making them more relev
and therefore increasing their proit potential
Technology can solve unemployment problems address service delivery enable g
governance and enhance global knowledge sharing While these social niceties may
necessarily be everybodyrsquos cup of tea they do result in improved quality of life
The rookies have a lot to teach corporations - in lieu of donating blankets and sweep
sprawling slums-they can actually engage in Corporate Social Responsibility that has a las
transformative effect- innovating apps that can improve life in the long term
The top 50 are essentially those apps that we believe will have the greatest reach mainstre
appeal and of course an element of lsquonewnessrsquo where they deliver value faster easier and m
eficiently
And on that note Enterprise Technology is going to be bringing you an innovation of
own-a technology TV drama spiced up with exciting information over the top interviews
personalities who will have you tuned in and glued boosting your interest in technology an
marvels
Herersquos to greater innovation in 2012
JOYCE KYEYUNE TONDA
MANAGING EDITOR
832019 The New Face of Innovation
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JOSHUA MUSASIZIHead of Operations African Vending Systems-Payway
E N T E R P R I S E T E C H N O L O G Y
I S S U E 8 | 2 0 1 2
10
executive discussion
Joshua Musasizi is surprised
and pleasantly delighted that
we are 10 minutes early for our
interview ldquoFor me business mo
at the speed of light I often ass
character by the ability to keep
timerdquo
Y ou wee estalished in 2009 in
Afica Whatrsquos the stoy
Well the founders are from
Russia and thatrsquos where the story begins
Previously in Russia all payments were
made using scratch cards from paying
for TV to electricity and water Every
time you wanted to top up you had to
buy a card get a pin number and reload
We often ind it tedious to queue and
pay bills or visit the bank because they
are open during working hours and yet
paradoxically we are supposed to be at
work during working hours To address
the problems of queues ineficient
tellers wasted time online purchases
and all the other inconveniences of
traditional payment methods the founders
established African Vending Systems as
an easy electronic payment system aware
that the challenges faced in Russia were
very similar to the ones Africans faced
Under the brand Payway this electronic
payment system was designed to service
multiple vendors because a user would
be able to pay bills bank pay for TV
airtime and any range of services that can
be bought from different companies and
service providers
All payments are done electronically
It makes sense because collecting
payments is not the core business of
utility companies or telecos for exampl
if someone with the expertise can do it
better then it should be left to them to
handle it This helps companies focus o
doing their core business excellently
In Africa we started off with Kenya and
then moved to Uganda which is now
our African base from which we shall
extend to other countries in the region
We currently have 20 locations with
our kiosks in Kampala and about 100
retailers with our mobile Point of Servi
terminals
collecting payments is
not the core business of
utility companies or teleco
for example if someone
with the expertise can do
better then it should be le
to them to handle it This
helps companies focus ondoing their core business
excellently
ldquo
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1124
executive discussio
You pym wok s h s of hs
ind in East Afica Is it eliale
Service providers have realized that they
can sell better and sell more through our
Kiosks our Mobile Point of Sale units and
the Web based Interface while customers
beneit from the convenience ubiquityof payment locations and speed of
transactions
Our kiosks are placed in public places like
retail outlets cinemas and other high
trafic areas where you select the service
you want to pay for ndashairtime TV internet
select the vendor enter your subscriber
number and once your cash is veriied
instantly your account is credited In
addition you get a receipt with an ID of the
terminal the date the time the operator
and the amount of money you paid Within
a few seconds the transaction is complete
compared to 10-15 minutes queuing at a
service providerrsquos ofice
We have heard some interesting stories for
example at one of the kiosks in Nalyaa we
had people asking for permission to take
their pictures beside the kiosks
Other people have been fearful of failing to
use the terminals but usually once they try
it they realize how easy and convenient
it is and they go and tell their colleagues
about it I have often sat and observed that
lsquowow-it-works momentrsquo when a person
comes to the kiosk for the irst time to
buy airtime for example and they receive
a conirmation instantly on their mobile
phone- the smile on their faces is amazing
(Our wow moment came when we tried to
buy airtime and instantly the logo of the
service provider changed)
With the webbased interface you simply
log in and pay for services using your
virtual wallet This is especially useful for
customers who do not have the time to
leave their ofices to clear bills buy airtime
and other time consuming tasks
The mobile Point of Service has proved
useful in rural areas small trading
centres (we have them in places as far as
Ntungamo Kalangala and Mbarara) where
where the internet is not very accessible
The PoS is a handheld device managed by
an individual who will help the customer
go through the entire payment process
How diffeent is you sevice fom
moile money offeed y vaious
telecos
Mobile money is strictly for transferring
money via a mobile phone thatrsquos the only
way it works and it is vendor dependent
Payway works on three platforms the
self-service kiosk the mobile PoS and
the web interface so issues of downtime
and delayed payments are non-existent
For example ever since we started our
operations in Uganda in May 2010 our
system has been down only once-for about
6 hours We are vendor neutral and weaccept payment for all services We also
have an accountability system where users
are given detailed receipts that can always
be referred to if they encounter a problem
with the service
Once we get fully integrated with the banks
users will also be able to transfer money
from the bank to their virtual wallet and
then pay for the services they need You
will also be able to transfer money from
one virtual wallet to another
Is you system fool poof Every
transaction you perform on our network
is visible to us For example we have a
machine at Tirupati and someone called to
say he put in his 50000= and the screen
went back to the home screen before
activating his orange internet However the
machine cannot accept any money before
a subscriber number is input- itrsquos a step by
step process because the money has to be
tied to unique numberAnother user said he inserted a 2000 note
and claimed that he did not get his airtime
We sent in our customer care rep who
opened the machine and upon examining
the cassette did not see any 2000 note
The machine organizes the money in
all the different denominations We are
thoroughly transparent accurate and all
the transactions can be seen in real time
Our only job as Payway is to facilitate
payments not to sell services so if a
customer indeed does not get the servic
they paid for ndashairtime in this case the
problem is usually with the service
provider who may be experiencingtechnical problems which has been the
case with one teleco this month
We have thoroughly tested all the secur
loopholes both human and non-human
ensure that our service is safe to use
Furthermore all our staff have undergo
both technical and customer friendly
training to deal with any customer quer
We even have a toll free line which is
available 24 hours everyday- all you hav
to do is quote your receipt number andyour problem
Can I use dollas in the ios How
aout othe cuencies O countefe
notes
There is a dollar function though right n
it is not in use The machine knows the
dollar ratendashit is programmed in the syst
however we have deactivated it for now
because all service providers would hav
provide different dollar rates which wou
signiicantly complicate the payment
process for the user However for a serv
provider like Multichoice the machine h
been customized to accept dollars at the
Multichoice exchange rate since paymen
have to be made in dollars The machine
is programmed to work with the curren
of the country In Kenya it will only acce
Kenyan Shillings in Uganda it only acce
Ugandan Shillings If you put in anything
else a paper or card or counterfeits it w
eject it
Who egulates you sevice if I have a
complaint against you
Whoever the regulator might be we are
not yet certain however in the event of
arbitration all transactions will leave
either a digital or paper trail so justice w
always be done The regulator can acces
our database and do all the veriication
832019 The New Face of Innovation
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12
E N T E R P R I S E T E C H N O L O G Y
I S S U
E 8 | 2 0 1 2
necessary
How do you guaantee the secuity of
money inside these ioss Can thieves
cay it away
(Joshua laughs contemplating an answer)
Yes they can be picked and taken away
however these particular ones are
designed to be indoors and monitored by
security There are outdoor
units which are more robust
and near impossible to move-
but they are currently not
available in Uganda
Which type of vendos
have found Payway most
attactive
Currently our client list
includes Uganda Telecom
MTN Orange Airtel DSTv and
Star TimesTV Warid Telecom
and Datanet We are in talks
with banks to integrate our
service with them so that very
soon customers will be able to
deposit money on their bank
accounts via Payway
How o i po by hg
one of these ioss on my
pemises What is the
pocess of getting a ios
on my pemises
Businesses can beneit
by earning commission
on sales made using the
kiosks However we do not
necessarily give kiosks to
every business we have to
irst assess the trafic on the premises
and determine whether it makes business
sense for us to have a kiosk or a mobilePoS If you want to become an agentdealer
you simply ill in an application form
we will come to the site and assess the
suitability
Cuently theersquos TV Intenet and
Aitime what othe sevices might
we e ale to access with the Payway
system
We are system programmers we wake up
everyday thinking about how we can make
Payway more useful to customers Herersquos
a great example We had a client come in
and request to have airtime of 50000 UGX
given to each of his 120 employees These
employees were all on different networksand the process had to be done manually
and accurately otherwise any mistake
in the numbers would be a loss on our
part After that horrendous experience I
gathered our team of programmers and we
developed a system for batch processing
With that system all we had to do was copy
and paste the numbers and the system
would automatically give them the airtime
We try to anticipate customer needs and
then program the system to satisfy that
need When a client walks up to us and
asks whether our system can perform a
certain task we say ldquoYesrdquo and then we
igure out how to make it a reality
Soon you will be able to pay for grocery
shopping at Uchumi Nakumatt fuel
school fees- for example St Lawrence
University now accepts fees payment
through the Payway network We also p
to enable online payments and integratinternational vendors like Paypal for
example
If I have a sevice that I want
customes to uy though Payw
how do I get onto you netwo
The most important requiremen
is to have an Application
Programming Interface (API)
which simply enables software
applications to talk to each other
in terms of how certain tasks
should be performed without th
user being aware of the backdoo
communication So the API woul
help your service talk to our syst
If it makes business sense we wo
be happy to integrate your servic
into our system we beneit from
commission off your sales
How else can these teminals
used
Therersquos commercial targeted
advertising on the kiosks
Our terminals have screens
which users can see and th
machines can be programm
to show advertising based
what users have paid for If
example a user pays for Wa
airtime the system will the
show a PakaSurf advert If the user pays
Airtel it may show something about Kik
Too Good
What do you do apat fom
pogamming
Programming takes a toll on you When
Irsquom not at work I spend time at home
with family looking after my three youn
children- two girls and one boy and my
older child- my wife Itrsquos refreshing
ldquoWhen a client walks up to us and asks
whether our system can perform a certain
task we say lsquoYesrsquo and then we igure out how
to make it a realityrdquo
executive discussion
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1324
enterprise innovatio
Companies tend to
want to play it safe-
hiring cookie cutter
employees who lsquoit in
with our corporate
culturersquo While this
plays out well for maintaining a brand
image it does zilch for keeping the
wheel of innovation spinning
Wersquove seen the dramatic climb
of companies that birthed an
innovation-a change in the way things
are done a new product or service
that offers new value but then over
time wersquove seen those same companies
slowly fade eventually becoming
irrelevant to the audiences that once
heralded their arrival We know that
those companies have eventually been
swallowed up in mergers bankruptcy
low value deals or mass exodus of
employees
What do companies need to do to
keep innovation alive and survive the
onslaught of ierce competition
1Hire dissenting opinion
Logic says this is professional
suicide but on the lipside hiring
different types of people provides
different solutions for old problems
Maintain a set of values that you hold
dear in your company-integrity loyalty
commitment hardwork but dissentingopinion should have its ield day as
long as it can be justiied with facts and
igures
2Turn the apple cart
Innovators are people who
question everything-can it be done
more eficiently more creatively
totally differently Often we have
preconceived ideas about how things
should be done when there is no real
logic and it all boils down to personal
preference Innovators however are
people who upset the cart and discover
that consumers have actually been
looking for something new
3Keep your ear to the ground
Some managers are too engrossed
in daily operations that they do not see
the signs of the times-trends that are
going to affect their businesses Social
media for example has long been on
the scene and while a few companies
took note and started harnessing its
marketing power others continued
with expensive traditional marketing to
their detriment
4Be the customer
Customers needs are constantly
growing and luctuating and although
they cannot all be satisiied there areneeds that are constantly echoed
Companies need to think like the
customer not like the service provider
in order to be able to innovate a new
way of providing an old service
Applersquos Steve Jobs was a stickler for
this-all the technologies iPod iPhone
iPad he invented addressed his own
pet peeves If something irks you- it
probably irks most people too-solve it
5Invite the rank and file to theroundtable
Companies live with a common falsity
that managers have all the best ideas
however it is usually unheard break
away factions in the lowest rungs that
often end up building rival companies
with great innovations Clever
companies invite everyone to suggest
an idea for improvement
How to keep innovation alive in your company and re-invent your brand
STAYING AHEAD OF THE COMPETITIONJoyce kyeyune Tonda
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E N T E R P R I S E T E C H N O L O G Y
N O V E
M B E R D E C E M B E R 2 0 0 9
14
STEVEJOBSAn enigma alive an icon dead what did that odd lsquoirsquo nomenclature really mean
On October 5th the man who had been the fulcrum of Applersquos revolutionary products- the iMac Bhe iPod the iPhone and the iPad succumbed to pancreatic cancer Tributes lowed far and wide
Barack Obama to David Cameron to rivals like Microsoftrsquos Bill Gates Samsungrsquos GS Choi with wApple was embroiled in a patents battle to media maestro Rupert Murdorch From China 35 miributes were sent in and Jobrsquos death became one of the most talked about events in recent hi
with 10000 tweets per second
1955-2011
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1524
tribu
He was known as the egomaniac of
Silicon Valley and was oficially
acknowledged as one of Americarsquos
toughest bosses in 1993
Several theories have been suggested for
the unique lsquoirsquo naming trend that Apple
adapted One theory suggests that this
unconventional naming policy was copied
from Intel around the time Intel wanted to
brand their versions in the 80s The lsquoirsquo stood
for Intel and was placed before a numerical
representation of a version eg i8768
instead of just 8768
Another theory suggests it stands for
lsquointernetrsquo since many of the Apple products
provide access to the web
Then there are the more romantic theories
suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo
device you can call your own
In 1998 at the lsquoApple Back on Trackrsquo when
Steve Jobs introduced the iMac computer
to the world amd he displayed a slide that
supported the romanticists the lsquoirsquo stood for
internet individual instruct inform and
inspire because it did all of those things for
the individual
Was he an innovator who believed what
worked for him what solved his problems
would probably do the same for everyone
else Your son might walk with an iPod
everywhere he goes your daughter might
be glued to her Mac computer and your
spouse might be begging you to get them
the latest iPhone You might use iTunes
software to arrange your Michael Jackson
collection and your toddler might love that
Pixar-animated movieToy Story or A Bugrsquos
Life Whatever Apple product has made itsway into your life Steve Jobs is responsible
for its innovative features sleek design an
marketability
Perhaps Jobs was a highly individualistic
person who believed in the philosophy
of self After all when he resumed as
Applersquos CEO in 1997 he got rid of all their
philanthropic programs claiming that the
should wait to make proit then think abo
giving it away to charity
Was he a narcissist Does the lsquoirsquo in those
brand names actually stand for Steve Jobs
himself
Regardless of his motivation and shades
of egomania Jobs justiiably brought
technology home- by taking the complex
out of it and making it simple beautiful an
useful- all the those characteristics we va
in our lives
Melissa Kyeyunemelissakyeyuneyahoocom
1969 Introduced tocomputers byWozniak Stephen
1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet
1976Launches AppleComputer withWozniak
1980LaunchesmassivelysuccessfulApple II and thecompany goespublic
1980Steve Jobs worth$200 million atage 25
1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup
1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million
1988Releases NeXTCube PC but salesflounder
1991
Married in BuddhistCeremony
1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn
1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily
2001Job once again stunsthe world with the
digital music deviceiPod
2003Jobsdiagnosedwithpancreaticcancer
2007iPhonewows theindustry as theultimate digitalconvergencedebice
2010iPad unveiled withimmense success
2011Jobs resigns asApple CEO anddies a fewmonths later
2011Jobs valuedat $83 bn
1998The stunning whitedesign iMac isintroduced and putsApple back onthe map
TIMELINE OF INNOVATION
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E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
THE NEW FACE OF
INNOVATION
APPLICAT
GALORE
EAST AFR
THE TOP 2
gt Financial
gt Social servi
gt Whistleblowgt Games
gt Governmen
gt Sports
gt Health
gt Entertainme
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
832019 The New Face of Innovation
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innovation top 2
What is a ille app
Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for
innovators to constantly come up with new ideas that are not only practical but also new and
exciting to the market
Usaility How easily adaptable would people be to this new app No matter how great and
useful your app is if it is very complicated for the end user it will not succeed especially in a
commercial setting
Commecial aspect Can you actually make money from this app Unless you are in the char
business you need to develop an application that you can actually make money from If it is
one that allows per user subscription so much the better It is more astute to make smaller
revenues over a long period of time than try and make huge proits in one kill
Successfully commecializing the app Make it free the irst time you launch it This remov
the hurdles for irst time users Manage it by providing user names for anyone interested in
gaining access Once you have a large number of users then you can levy a users fee once
people are addicted When the users numbers grow constantly then revenue can also be
gained through advertising Advertisers are very interested in wide user networks for massiv
coverage of their products
My ille app
The online reservation system
bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service
you needbull Works for users who need to book on short notice
bull Administrative costs are lowered for any business that uses an online reservation system
bull Provides the owners of the service a wider network coverage
bull It often provides you the best bargains for say hotels tickets holidays travel
PERSPECTIVE ON THE lsquoKILLER APPrsquo
Veronica Ssempebwa is the General
Manager for SW Global an African
founded application services provider
with operations in 10 countries across the
world Veronica Ssempebwa has 10 years
experience working in inancial services
and ICT sectors She holds a Masters
Degree in International Business from the
University of Wolverhampton England
SW Global is one of the irst globally
competitive technology companies to
emerge from West Africa and penetrate
the global information technology (IT)
marketThe SW Global model is a uniqueadaptation of the now well-known ASP
model
The company is successfully implementing
a new paradigm that is based upon
world-class cutting-edge applications
development and delivery Its software
as service business focuses oninancial
Intermediation Consumer Aggregation
and Application Service Provision
rECOMMENDEDrEADING
Downloadeoo fom
httpwwwafiappscompostafican-apps-in-a-
gloal-maetplace
Veonica Ssempewa
832019 The New Face of Innovation
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E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
8
Mafuta GO Keeps you up to date with fuel prices in stations near you
around the city helping you save on fuel costs (Uganda)
Website httpmafutagoappspotcom
innovation top 20
Niohapa This app enables you to earn
loyalty points for visiting different location
in Nairobi thus providing businesses an
opportunity to reward their most loyal
customers Nikohapa translates to ldquoI am
hererdquo (Kenya)Website wwwnikohapacom
e-Soo Gives farmers consumers
and traders accurate market text
messages on commodities and prices
It is currently used in 50 markets with
plans for increased usage (Rwanda )Website httpwwwesokogovrw
MedAfica Users subscribe to a number
of health services including symptom
checkers irst-aid information doctor amp
hospital directories (Kenya)
Website wwwshimbamobilecom
GetH2O Mtaani If you love strate
you will enjoy this game which invo
survival in an African ghetto where
have to battle gangs ind clean wa
money and prosper (Kenya)
Website wwwgeth20gamecom
1
2
3 4
5
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1924
iCow Gives diary farmers information
on keeping their cows healthy from
diseases improving milk production
care during gestation and the nearest
vet (Kenya)
Website wwwicowcoke
Matatu Fastest
downloaded application
in Uganda- it is an
electronic rendition of
the card game popularly
played in Uganda
where an individual
has to inish playing all
their cards before their
opponent There are
plans to introduce Matatu
tournaments (Uganda)
Website wwwmarket
androidcom
ZWod Fun educational tool that teaches
children how to spell as they destroy
zombies
Website httpwwwfacebookcomZword
Shoppes Delight Helps consumers compare
prices across various retailers and ind and receive
bargain alerts (Kenya)
Website wwwmarketandroidcom
Loopa In Luganda the word lsquolooparsquomeans
lsquoto report to the authoritiesrsquo Loopa is an eco
visualizing tool that enables the community to
report water pollution in their area (Uganda)
Website httpwedcomugandacomloopa
innovation top 2
6
7
8
9 10
832019 The New Face of Innovation
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E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
20
Msema kweli (Msema Kweli which means
lsquoTruth tellerrsquo) enables citizens to hold area MPs
accountable for development in their constituencies
by providing information on the use of donor funds
government funds World Bank and the work of local NGOs (Kenya)
Websitehttpmsemakweliihubcokepages
homephp
innovation top 20
kasha Securely save
backup all your important
text messages for life Texts
of mobile transactions
evidence dates and other
details (Kenya)Website wwwkashamobi
Eat Out This comprehensive guide wil
give you prices of your favourite restaur
from fast food to ine dining based on
location type of event and even type of
cuisine anywhere in Nairobi Info about
restaurant includes wi-i access wine lis
maps and reviews (Kenya)
Website wwweatoutcoke
kivuo Enjoy online
shopping in Tanzania with
various payment methods
including mpesa airtel
money bank paypal or Visa
credit card (Tanzania)
Website wwwkivukocom
Map the cap This app provides
visualizations of latrines that need emptying
thus saving cesspool emptiers many rounds
in one area It will also identify hotspots
where sewage is being dumped and needs to
be removed (Uganda)
Website httpmapthecrapfreezokanet
11
1213
14
15
832019 The New Face of Innovation
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innovation top 2
bighte Monday Job seekers in
Kenya Uganda and Tanzania can use
it to receive alerts on job types they
have speciied as well as apply for the
jobs directly within the appWebsite wwwbrightermonday com
Hewa If yoursquore a fan of
Kenyan music Hewa is
a one stop shop where
you can access all Kenyan
local music buy using
airtime on your phone
or simply listen without
downloading (Kenya)
Website wwwhewacoke
Chei Use it to ind car
buyers and car sellers
-4WDrsquos pikipikis matatus
buses trucks throughout
East Africa and communic
by SMS or email (Kenya)
Website wwwchekicoke
MDGMaps Generate
printable maps that
show performance in
each of the Millinneiu
Development Goals i
different locations in
world (Uganda)
Website mdgmaps
appspotcom
Umuhuza Hi-Tech oes
An SMS-based real estate
application that allows customers
to search for houses apartments
and land for rent or for sale with a
simple text message (Rwanda)
Website httpwwwfacebook
compagesUmuhuza-Hi-Tech-
Brokers-Ltd
16
17
18
19
20
832019 The New Face of Innovation
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j u m p s t a
r t i n g
t e c h n o l o g y
E a s t A f r i
c a
R e g i o n
a l
Y o u n g P r o f
e s s i o n
a l s
T e c h n o
l o g y S y m p
o s i u m
Kampala UgandaApril 20th-21st 2012
HOSTED BY ENTERPRISE TECHNOLOGY
Tel +256-701 769 606Email potoaictcreativescom
wwwictcreativescom
832019 The New Face of Innovation
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832019 The New Face of Innovation
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COMING SOON TO A SCREEN NEAR YOU
WWWICTCREATIVESCOM
832019 The New Face of Innovation
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INNOVATION NUMBERS EAST AFRICA
14 Average age of East African students
trained by the Kenyan branch of US based app
development firm Ruby Nuby
27Percentage of total apps which focused on mobile
payments and commerce submitted for the
Pivot25 competition held in July 2011
2007Year that the globally renowned mobile banking
innovation MPESA was launched in Kenya
35000Euros received as payment by a Ugandan
developer for his innovative application
1900000Funding secured in 2011 in US$ by Ushahidi
Crowdsourcing platform based in Kenya
innovation east afri
DEVELOPER PLATFORMS IN EAST AFRICA
Before A massive cumbersome immovable single purpose contraption After A light-
weight mobile gadget capable of multiple functions from finding places to a persona
jukebox all the way to vir tual shopping
Mobile World
Conference
2012 Visit App
Planet lsquothe
wordrsquos largest
gathering of app
developersrsquo
SAVE THE DATE FOR APP DEVELOPERS27th Feb -1st Mar lsquo12
Pivot East
Call for entries
to mobile
applications
competition now
in its second
year
Intel AppUpSM
developer
challenge Web
Apps Edition
World Summ
Awards Winn
Conferenc
and Gala Ca
Egypt
Jan 2012 Jan 30th 2012
Google Technology Use Goups
(GTUGs)
User groups for people who are
interested in Googlersquos developer
technology----
Hive Cola
An open collaborative community for
young tech entrepreneurs to develop
apps and showcase them to the public
----
mla East Afica
The consortium facilitates demand-
driven innovation to ensure that
breakthrough low-cost high-value
mobile solutions can be developed into
sustainable businesses
----
Tandaa kenya
A brand of the Kenya ICT Board it exists
to support the development of localdigital content in Kenya and provide
seed money for techpreneurs
----
iHu
Nairobirsquos innovation hub for
technologists investors tech companies
and hackers in the area
---
Note In Rwanda various youth projects
focusing on the development of ICT are
regularly funded to develop innovations
---
Noia Developes East Afica
A platform that discusses everything
relating to apps development as well as
resources for developers---
MoileMondaytrade (MoMo) is an open
community platform of mobile industry
visionaries developers and inluential
individuals who manage local chapters
in over 100 cities worldwide There are
chapters in Kenya Uganda and Tanzania
meeting on Mondays
Feb 2012
832019 The New Face of Innovation
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insight
8
E N T E R P R I S E T E C H N O L O G Y
I S S U E 8 | 2 0 1 2
Move ove inc the ooiersquos tun has come
The enthusiasm with which those 20 somethings justiied their innovations was eno
to get the greatest cynic interested in iguring out just how much money was going to
made from these unconventionally named apps
Therersquove been many such get togethers where developers are given a platform to conv
lesser mortals about the magic of their innovations but the last quarter of 2011 has bespecially signiicant as some of these apps actually got round to churning out some disposa
income or global recognition
What is especially striking is that the rookie developers are young fresh from school and
of solutions to save the world While companies are tied up in the quagmire of keeping th
competitors down and making supernormal fortunes the lsquosocialistsrsquo are not yet purely dr
by monetary compensation-recognition will do And so they create and tweak reining
expanding features and as long as they have a couple of hundred downloads these rookies
happy
This issue is dedicated to innovation because here at ET we believe that this will herald
an era of entrepreneurship in East Africa as more and more young people discover that t
have within them the potential to create their own employment by harnessing technolo
Ultimately innovations will change the way companies do business making them more relev
and therefore increasing their proit potential
Technology can solve unemployment problems address service delivery enable g
governance and enhance global knowledge sharing While these social niceties may
necessarily be everybodyrsquos cup of tea they do result in improved quality of life
The rookies have a lot to teach corporations - in lieu of donating blankets and sweep
sprawling slums-they can actually engage in Corporate Social Responsibility that has a las
transformative effect- innovating apps that can improve life in the long term
The top 50 are essentially those apps that we believe will have the greatest reach mainstre
appeal and of course an element of lsquonewnessrsquo where they deliver value faster easier and m
eficiently
And on that note Enterprise Technology is going to be bringing you an innovation of
own-a technology TV drama spiced up with exciting information over the top interviews
personalities who will have you tuned in and glued boosting your interest in technology an
marvels
Herersquos to greater innovation in 2012
JOYCE KYEYUNE TONDA
MANAGING EDITOR
832019 The New Face of Innovation
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832019 The New Face of Innovation
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JOSHUA MUSASIZIHead of Operations African Vending Systems-Payway
E N T E R P R I S E T E C H N O L O G Y
I S S U E 8 | 2 0 1 2
10
executive discussion
Joshua Musasizi is surprised
and pleasantly delighted that
we are 10 minutes early for our
interview ldquoFor me business mo
at the speed of light I often ass
character by the ability to keep
timerdquo
Y ou wee estalished in 2009 in
Afica Whatrsquos the stoy
Well the founders are from
Russia and thatrsquos where the story begins
Previously in Russia all payments were
made using scratch cards from paying
for TV to electricity and water Every
time you wanted to top up you had to
buy a card get a pin number and reload
We often ind it tedious to queue and
pay bills or visit the bank because they
are open during working hours and yet
paradoxically we are supposed to be at
work during working hours To address
the problems of queues ineficient
tellers wasted time online purchases
and all the other inconveniences of
traditional payment methods the founders
established African Vending Systems as
an easy electronic payment system aware
that the challenges faced in Russia were
very similar to the ones Africans faced
Under the brand Payway this electronic
payment system was designed to service
multiple vendors because a user would
be able to pay bills bank pay for TV
airtime and any range of services that can
be bought from different companies and
service providers
All payments are done electronically
It makes sense because collecting
payments is not the core business of
utility companies or telecos for exampl
if someone with the expertise can do it
better then it should be left to them to
handle it This helps companies focus o
doing their core business excellently
In Africa we started off with Kenya and
then moved to Uganda which is now
our African base from which we shall
extend to other countries in the region
We currently have 20 locations with
our kiosks in Kampala and about 100
retailers with our mobile Point of Servi
terminals
collecting payments is
not the core business of
utility companies or teleco
for example if someone
with the expertise can do
better then it should be le
to them to handle it This
helps companies focus ondoing their core business
excellently
ldquo
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1124
executive discussio
You pym wok s h s of hs
ind in East Afica Is it eliale
Service providers have realized that they
can sell better and sell more through our
Kiosks our Mobile Point of Sale units and
the Web based Interface while customers
beneit from the convenience ubiquityof payment locations and speed of
transactions
Our kiosks are placed in public places like
retail outlets cinemas and other high
trafic areas where you select the service
you want to pay for ndashairtime TV internet
select the vendor enter your subscriber
number and once your cash is veriied
instantly your account is credited In
addition you get a receipt with an ID of the
terminal the date the time the operator
and the amount of money you paid Within
a few seconds the transaction is complete
compared to 10-15 minutes queuing at a
service providerrsquos ofice
We have heard some interesting stories for
example at one of the kiosks in Nalyaa we
had people asking for permission to take
their pictures beside the kiosks
Other people have been fearful of failing to
use the terminals but usually once they try
it they realize how easy and convenient
it is and they go and tell their colleagues
about it I have often sat and observed that
lsquowow-it-works momentrsquo when a person
comes to the kiosk for the irst time to
buy airtime for example and they receive
a conirmation instantly on their mobile
phone- the smile on their faces is amazing
(Our wow moment came when we tried to
buy airtime and instantly the logo of the
service provider changed)
With the webbased interface you simply
log in and pay for services using your
virtual wallet This is especially useful for
customers who do not have the time to
leave their ofices to clear bills buy airtime
and other time consuming tasks
The mobile Point of Service has proved
useful in rural areas small trading
centres (we have them in places as far as
Ntungamo Kalangala and Mbarara) where
where the internet is not very accessible
The PoS is a handheld device managed by
an individual who will help the customer
go through the entire payment process
How diffeent is you sevice fom
moile money offeed y vaious
telecos
Mobile money is strictly for transferring
money via a mobile phone thatrsquos the only
way it works and it is vendor dependent
Payway works on three platforms the
self-service kiosk the mobile PoS and
the web interface so issues of downtime
and delayed payments are non-existent
For example ever since we started our
operations in Uganda in May 2010 our
system has been down only once-for about
6 hours We are vendor neutral and weaccept payment for all services We also
have an accountability system where users
are given detailed receipts that can always
be referred to if they encounter a problem
with the service
Once we get fully integrated with the banks
users will also be able to transfer money
from the bank to their virtual wallet and
then pay for the services they need You
will also be able to transfer money from
one virtual wallet to another
Is you system fool poof Every
transaction you perform on our network
is visible to us For example we have a
machine at Tirupati and someone called to
say he put in his 50000= and the screen
went back to the home screen before
activating his orange internet However the
machine cannot accept any money before
a subscriber number is input- itrsquos a step by
step process because the money has to be
tied to unique numberAnother user said he inserted a 2000 note
and claimed that he did not get his airtime
We sent in our customer care rep who
opened the machine and upon examining
the cassette did not see any 2000 note
The machine organizes the money in
all the different denominations We are
thoroughly transparent accurate and all
the transactions can be seen in real time
Our only job as Payway is to facilitate
payments not to sell services so if a
customer indeed does not get the servic
they paid for ndashairtime in this case the
problem is usually with the service
provider who may be experiencingtechnical problems which has been the
case with one teleco this month
We have thoroughly tested all the secur
loopholes both human and non-human
ensure that our service is safe to use
Furthermore all our staff have undergo
both technical and customer friendly
training to deal with any customer quer
We even have a toll free line which is
available 24 hours everyday- all you hav
to do is quote your receipt number andyour problem
Can I use dollas in the ios How
aout othe cuencies O countefe
notes
There is a dollar function though right n
it is not in use The machine knows the
dollar ratendashit is programmed in the syst
however we have deactivated it for now
because all service providers would hav
provide different dollar rates which wou
signiicantly complicate the payment
process for the user However for a serv
provider like Multichoice the machine h
been customized to accept dollars at the
Multichoice exchange rate since paymen
have to be made in dollars The machine
is programmed to work with the curren
of the country In Kenya it will only acce
Kenyan Shillings in Uganda it only acce
Ugandan Shillings If you put in anything
else a paper or card or counterfeits it w
eject it
Who egulates you sevice if I have a
complaint against you
Whoever the regulator might be we are
not yet certain however in the event of
arbitration all transactions will leave
either a digital or paper trail so justice w
always be done The regulator can acces
our database and do all the veriication
832019 The New Face of Innovation
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12
E N T E R P R I S E T E C H N O L O G Y
I S S U
E 8 | 2 0 1 2
necessary
How do you guaantee the secuity of
money inside these ioss Can thieves
cay it away
(Joshua laughs contemplating an answer)
Yes they can be picked and taken away
however these particular ones are
designed to be indoors and monitored by
security There are outdoor
units which are more robust
and near impossible to move-
but they are currently not
available in Uganda
Which type of vendos
have found Payway most
attactive
Currently our client list
includes Uganda Telecom
MTN Orange Airtel DSTv and
Star TimesTV Warid Telecom
and Datanet We are in talks
with banks to integrate our
service with them so that very
soon customers will be able to
deposit money on their bank
accounts via Payway
How o i po by hg
one of these ioss on my
pemises What is the
pocess of getting a ios
on my pemises
Businesses can beneit
by earning commission
on sales made using the
kiosks However we do not
necessarily give kiosks to
every business we have to
irst assess the trafic on the premises
and determine whether it makes business
sense for us to have a kiosk or a mobilePoS If you want to become an agentdealer
you simply ill in an application form
we will come to the site and assess the
suitability
Cuently theersquos TV Intenet and
Aitime what othe sevices might
we e ale to access with the Payway
system
We are system programmers we wake up
everyday thinking about how we can make
Payway more useful to customers Herersquos
a great example We had a client come in
and request to have airtime of 50000 UGX
given to each of his 120 employees These
employees were all on different networksand the process had to be done manually
and accurately otherwise any mistake
in the numbers would be a loss on our
part After that horrendous experience I
gathered our team of programmers and we
developed a system for batch processing
With that system all we had to do was copy
and paste the numbers and the system
would automatically give them the airtime
We try to anticipate customer needs and
then program the system to satisfy that
need When a client walks up to us and
asks whether our system can perform a
certain task we say ldquoYesrdquo and then we
igure out how to make it a reality
Soon you will be able to pay for grocery
shopping at Uchumi Nakumatt fuel
school fees- for example St Lawrence
University now accepts fees payment
through the Payway network We also p
to enable online payments and integratinternational vendors like Paypal for
example
If I have a sevice that I want
customes to uy though Payw
how do I get onto you netwo
The most important requiremen
is to have an Application
Programming Interface (API)
which simply enables software
applications to talk to each other
in terms of how certain tasks
should be performed without th
user being aware of the backdoo
communication So the API woul
help your service talk to our syst
If it makes business sense we wo
be happy to integrate your servic
into our system we beneit from
commission off your sales
How else can these teminals
used
Therersquos commercial targeted
advertising on the kiosks
Our terminals have screens
which users can see and th
machines can be programm
to show advertising based
what users have paid for If
example a user pays for Wa
airtime the system will the
show a PakaSurf advert If the user pays
Airtel it may show something about Kik
Too Good
What do you do apat fom
pogamming
Programming takes a toll on you When
Irsquom not at work I spend time at home
with family looking after my three youn
children- two girls and one boy and my
older child- my wife Itrsquos refreshing
ldquoWhen a client walks up to us and asks
whether our system can perform a certain
task we say lsquoYesrsquo and then we igure out how
to make it a realityrdquo
executive discussion
832019 The New Face of Innovation
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enterprise innovatio
Companies tend to
want to play it safe-
hiring cookie cutter
employees who lsquoit in
with our corporate
culturersquo While this
plays out well for maintaining a brand
image it does zilch for keeping the
wheel of innovation spinning
Wersquove seen the dramatic climb
of companies that birthed an
innovation-a change in the way things
are done a new product or service
that offers new value but then over
time wersquove seen those same companies
slowly fade eventually becoming
irrelevant to the audiences that once
heralded their arrival We know that
those companies have eventually been
swallowed up in mergers bankruptcy
low value deals or mass exodus of
employees
What do companies need to do to
keep innovation alive and survive the
onslaught of ierce competition
1Hire dissenting opinion
Logic says this is professional
suicide but on the lipside hiring
different types of people provides
different solutions for old problems
Maintain a set of values that you hold
dear in your company-integrity loyalty
commitment hardwork but dissentingopinion should have its ield day as
long as it can be justiied with facts and
igures
2Turn the apple cart
Innovators are people who
question everything-can it be done
more eficiently more creatively
totally differently Often we have
preconceived ideas about how things
should be done when there is no real
logic and it all boils down to personal
preference Innovators however are
people who upset the cart and discover
that consumers have actually been
looking for something new
3Keep your ear to the ground
Some managers are too engrossed
in daily operations that they do not see
the signs of the times-trends that are
going to affect their businesses Social
media for example has long been on
the scene and while a few companies
took note and started harnessing its
marketing power others continued
with expensive traditional marketing to
their detriment
4Be the customer
Customers needs are constantly
growing and luctuating and although
they cannot all be satisiied there areneeds that are constantly echoed
Companies need to think like the
customer not like the service provider
in order to be able to innovate a new
way of providing an old service
Applersquos Steve Jobs was a stickler for
this-all the technologies iPod iPhone
iPad he invented addressed his own
pet peeves If something irks you- it
probably irks most people too-solve it
5Invite the rank and file to theroundtable
Companies live with a common falsity
that managers have all the best ideas
however it is usually unheard break
away factions in the lowest rungs that
often end up building rival companies
with great innovations Clever
companies invite everyone to suggest
an idea for improvement
How to keep innovation alive in your company and re-invent your brand
STAYING AHEAD OF THE COMPETITIONJoyce kyeyune Tonda
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1424
E N T E R P R I S E T E C H N O L O G Y
N O V E
M B E R D E C E M B E R 2 0 0 9
14
STEVEJOBSAn enigma alive an icon dead what did that odd lsquoirsquo nomenclature really mean
On October 5th the man who had been the fulcrum of Applersquos revolutionary products- the iMac Bhe iPod the iPhone and the iPad succumbed to pancreatic cancer Tributes lowed far and wide
Barack Obama to David Cameron to rivals like Microsoftrsquos Bill Gates Samsungrsquos GS Choi with wApple was embroiled in a patents battle to media maestro Rupert Murdorch From China 35 miributes were sent in and Jobrsquos death became one of the most talked about events in recent hi
with 10000 tweets per second
1955-2011
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1524
tribu
He was known as the egomaniac of
Silicon Valley and was oficially
acknowledged as one of Americarsquos
toughest bosses in 1993
Several theories have been suggested for
the unique lsquoirsquo naming trend that Apple
adapted One theory suggests that this
unconventional naming policy was copied
from Intel around the time Intel wanted to
brand their versions in the 80s The lsquoirsquo stood
for Intel and was placed before a numerical
representation of a version eg i8768
instead of just 8768
Another theory suggests it stands for
lsquointernetrsquo since many of the Apple products
provide access to the web
Then there are the more romantic theories
suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo
device you can call your own
In 1998 at the lsquoApple Back on Trackrsquo when
Steve Jobs introduced the iMac computer
to the world amd he displayed a slide that
supported the romanticists the lsquoirsquo stood for
internet individual instruct inform and
inspire because it did all of those things for
the individual
Was he an innovator who believed what
worked for him what solved his problems
would probably do the same for everyone
else Your son might walk with an iPod
everywhere he goes your daughter might
be glued to her Mac computer and your
spouse might be begging you to get them
the latest iPhone You might use iTunes
software to arrange your Michael Jackson
collection and your toddler might love that
Pixar-animated movieToy Story or A Bugrsquos
Life Whatever Apple product has made itsway into your life Steve Jobs is responsible
for its innovative features sleek design an
marketability
Perhaps Jobs was a highly individualistic
person who believed in the philosophy
of self After all when he resumed as
Applersquos CEO in 1997 he got rid of all their
philanthropic programs claiming that the
should wait to make proit then think abo
giving it away to charity
Was he a narcissist Does the lsquoirsquo in those
brand names actually stand for Steve Jobs
himself
Regardless of his motivation and shades
of egomania Jobs justiiably brought
technology home- by taking the complex
out of it and making it simple beautiful an
useful- all the those characteristics we va
in our lives
Melissa Kyeyunemelissakyeyuneyahoocom
1969 Introduced tocomputers byWozniak Stephen
1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet
1976Launches AppleComputer withWozniak
1980LaunchesmassivelysuccessfulApple II and thecompany goespublic
1980Steve Jobs worth$200 million atage 25
1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup
1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million
1988Releases NeXTCube PC but salesflounder
1991
Married in BuddhistCeremony
1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn
1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily
2001Job once again stunsthe world with the
digital music deviceiPod
2003Jobsdiagnosedwithpancreaticcancer
2007iPhonewows theindustry as theultimate digitalconvergencedebice
2010iPad unveiled withimmense success
2011Jobs resigns asApple CEO anddies a fewmonths later
2011Jobs valuedat $83 bn
1998The stunning whitedesign iMac isintroduced and putsApple back onthe map
TIMELINE OF INNOVATION
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E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
THE NEW FACE OF
INNOVATION
APPLICAT
GALORE
EAST AFR
THE TOP 2
gt Financial
gt Social servi
gt Whistleblowgt Games
gt Governmen
gt Sports
gt Health
gt Entertainme
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
832019 The New Face of Innovation
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innovation top 2
What is a ille app
Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for
innovators to constantly come up with new ideas that are not only practical but also new and
exciting to the market
Usaility How easily adaptable would people be to this new app No matter how great and
useful your app is if it is very complicated for the end user it will not succeed especially in a
commercial setting
Commecial aspect Can you actually make money from this app Unless you are in the char
business you need to develop an application that you can actually make money from If it is
one that allows per user subscription so much the better It is more astute to make smaller
revenues over a long period of time than try and make huge proits in one kill
Successfully commecializing the app Make it free the irst time you launch it This remov
the hurdles for irst time users Manage it by providing user names for anyone interested in
gaining access Once you have a large number of users then you can levy a users fee once
people are addicted When the users numbers grow constantly then revenue can also be
gained through advertising Advertisers are very interested in wide user networks for massiv
coverage of their products
My ille app
The online reservation system
bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service
you needbull Works for users who need to book on short notice
bull Administrative costs are lowered for any business that uses an online reservation system
bull Provides the owners of the service a wider network coverage
bull It often provides you the best bargains for say hotels tickets holidays travel
PERSPECTIVE ON THE lsquoKILLER APPrsquo
Veronica Ssempebwa is the General
Manager for SW Global an African
founded application services provider
with operations in 10 countries across the
world Veronica Ssempebwa has 10 years
experience working in inancial services
and ICT sectors She holds a Masters
Degree in International Business from the
University of Wolverhampton England
SW Global is one of the irst globally
competitive technology companies to
emerge from West Africa and penetrate
the global information technology (IT)
marketThe SW Global model is a uniqueadaptation of the now well-known ASP
model
The company is successfully implementing
a new paradigm that is based upon
world-class cutting-edge applications
development and delivery Its software
as service business focuses oninancial
Intermediation Consumer Aggregation
and Application Service Provision
rECOMMENDEDrEADING
Downloadeoo fom
httpwwwafiappscompostafican-apps-in-a-
gloal-maetplace
Veonica Ssempewa
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1824
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
8
Mafuta GO Keeps you up to date with fuel prices in stations near you
around the city helping you save on fuel costs (Uganda)
Website httpmafutagoappspotcom
innovation top 20
Niohapa This app enables you to earn
loyalty points for visiting different location
in Nairobi thus providing businesses an
opportunity to reward their most loyal
customers Nikohapa translates to ldquoI am
hererdquo (Kenya)Website wwwnikohapacom
e-Soo Gives farmers consumers
and traders accurate market text
messages on commodities and prices
It is currently used in 50 markets with
plans for increased usage (Rwanda )Website httpwwwesokogovrw
MedAfica Users subscribe to a number
of health services including symptom
checkers irst-aid information doctor amp
hospital directories (Kenya)
Website wwwshimbamobilecom
GetH2O Mtaani If you love strate
you will enjoy this game which invo
survival in an African ghetto where
have to battle gangs ind clean wa
money and prosper (Kenya)
Website wwwgeth20gamecom
1
2
3 4
5
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1924
iCow Gives diary farmers information
on keeping their cows healthy from
diseases improving milk production
care during gestation and the nearest
vet (Kenya)
Website wwwicowcoke
Matatu Fastest
downloaded application
in Uganda- it is an
electronic rendition of
the card game popularly
played in Uganda
where an individual
has to inish playing all
their cards before their
opponent There are
plans to introduce Matatu
tournaments (Uganda)
Website wwwmarket
androidcom
ZWod Fun educational tool that teaches
children how to spell as they destroy
zombies
Website httpwwwfacebookcomZword
Shoppes Delight Helps consumers compare
prices across various retailers and ind and receive
bargain alerts (Kenya)
Website wwwmarketandroidcom
Loopa In Luganda the word lsquolooparsquomeans
lsquoto report to the authoritiesrsquo Loopa is an eco
visualizing tool that enables the community to
report water pollution in their area (Uganda)
Website httpwedcomugandacomloopa
innovation top 2
6
7
8
9 10
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E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
20
Msema kweli (Msema Kweli which means
lsquoTruth tellerrsquo) enables citizens to hold area MPs
accountable for development in their constituencies
by providing information on the use of donor funds
government funds World Bank and the work of local NGOs (Kenya)
Websitehttpmsemakweliihubcokepages
homephp
innovation top 20
kasha Securely save
backup all your important
text messages for life Texts
of mobile transactions
evidence dates and other
details (Kenya)Website wwwkashamobi
Eat Out This comprehensive guide wil
give you prices of your favourite restaur
from fast food to ine dining based on
location type of event and even type of
cuisine anywhere in Nairobi Info about
restaurant includes wi-i access wine lis
maps and reviews (Kenya)
Website wwweatoutcoke
kivuo Enjoy online
shopping in Tanzania with
various payment methods
including mpesa airtel
money bank paypal or Visa
credit card (Tanzania)
Website wwwkivukocom
Map the cap This app provides
visualizations of latrines that need emptying
thus saving cesspool emptiers many rounds
in one area It will also identify hotspots
where sewage is being dumped and needs to
be removed (Uganda)
Website httpmapthecrapfreezokanet
11
1213
14
15
832019 The New Face of Innovation
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innovation top 2
bighte Monday Job seekers in
Kenya Uganda and Tanzania can use
it to receive alerts on job types they
have speciied as well as apply for the
jobs directly within the appWebsite wwwbrightermonday com
Hewa If yoursquore a fan of
Kenyan music Hewa is
a one stop shop where
you can access all Kenyan
local music buy using
airtime on your phone
or simply listen without
downloading (Kenya)
Website wwwhewacoke
Chei Use it to ind car
buyers and car sellers
-4WDrsquos pikipikis matatus
buses trucks throughout
East Africa and communic
by SMS or email (Kenya)
Website wwwchekicoke
MDGMaps Generate
printable maps that
show performance in
each of the Millinneiu
Development Goals i
different locations in
world (Uganda)
Website mdgmaps
appspotcom
Umuhuza Hi-Tech oes
An SMS-based real estate
application that allows customers
to search for houses apartments
and land for rent or for sale with a
simple text message (Rwanda)
Website httpwwwfacebook
compagesUmuhuza-Hi-Tech-
Brokers-Ltd
16
17
18
19
20
832019 The New Face of Innovation
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j u m p s t a
r t i n g
t e c h n o l o g y
E a s t A f r i
c a
R e g i o n
a l
Y o u n g P r o f
e s s i o n
a l s
T e c h n o
l o g y S y m p
o s i u m
Kampala UgandaApril 20th-21st 2012
HOSTED BY ENTERPRISE TECHNOLOGY
Tel +256-701 769 606Email potoaictcreativescom
wwwictcreativescom
832019 The New Face of Innovation
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832019 The New Face of Innovation
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COMING SOON TO A SCREEN NEAR YOU
WWWICTCREATIVESCOM
832019 The New Face of Innovation
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insight
8
E N T E R P R I S E T E C H N O L O G Y
I S S U E 8 | 2 0 1 2
Move ove inc the ooiersquos tun has come
The enthusiasm with which those 20 somethings justiied their innovations was eno
to get the greatest cynic interested in iguring out just how much money was going to
made from these unconventionally named apps
Therersquove been many such get togethers where developers are given a platform to conv
lesser mortals about the magic of their innovations but the last quarter of 2011 has bespecially signiicant as some of these apps actually got round to churning out some disposa
income or global recognition
What is especially striking is that the rookie developers are young fresh from school and
of solutions to save the world While companies are tied up in the quagmire of keeping th
competitors down and making supernormal fortunes the lsquosocialistsrsquo are not yet purely dr
by monetary compensation-recognition will do And so they create and tweak reining
expanding features and as long as they have a couple of hundred downloads these rookies
happy
This issue is dedicated to innovation because here at ET we believe that this will herald
an era of entrepreneurship in East Africa as more and more young people discover that t
have within them the potential to create their own employment by harnessing technolo
Ultimately innovations will change the way companies do business making them more relev
and therefore increasing their proit potential
Technology can solve unemployment problems address service delivery enable g
governance and enhance global knowledge sharing While these social niceties may
necessarily be everybodyrsquos cup of tea they do result in improved quality of life
The rookies have a lot to teach corporations - in lieu of donating blankets and sweep
sprawling slums-they can actually engage in Corporate Social Responsibility that has a las
transformative effect- innovating apps that can improve life in the long term
The top 50 are essentially those apps that we believe will have the greatest reach mainstre
appeal and of course an element of lsquonewnessrsquo where they deliver value faster easier and m
eficiently
And on that note Enterprise Technology is going to be bringing you an innovation of
own-a technology TV drama spiced up with exciting information over the top interviews
personalities who will have you tuned in and glued boosting your interest in technology an
marvels
Herersquos to greater innovation in 2012
JOYCE KYEYUNE TONDA
MANAGING EDITOR
832019 The New Face of Innovation
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832019 The New Face of Innovation
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JOSHUA MUSASIZIHead of Operations African Vending Systems-Payway
E N T E R P R I S E T E C H N O L O G Y
I S S U E 8 | 2 0 1 2
10
executive discussion
Joshua Musasizi is surprised
and pleasantly delighted that
we are 10 minutes early for our
interview ldquoFor me business mo
at the speed of light I often ass
character by the ability to keep
timerdquo
Y ou wee estalished in 2009 in
Afica Whatrsquos the stoy
Well the founders are from
Russia and thatrsquos where the story begins
Previously in Russia all payments were
made using scratch cards from paying
for TV to electricity and water Every
time you wanted to top up you had to
buy a card get a pin number and reload
We often ind it tedious to queue and
pay bills or visit the bank because they
are open during working hours and yet
paradoxically we are supposed to be at
work during working hours To address
the problems of queues ineficient
tellers wasted time online purchases
and all the other inconveniences of
traditional payment methods the founders
established African Vending Systems as
an easy electronic payment system aware
that the challenges faced in Russia were
very similar to the ones Africans faced
Under the brand Payway this electronic
payment system was designed to service
multiple vendors because a user would
be able to pay bills bank pay for TV
airtime and any range of services that can
be bought from different companies and
service providers
All payments are done electronically
It makes sense because collecting
payments is not the core business of
utility companies or telecos for exampl
if someone with the expertise can do it
better then it should be left to them to
handle it This helps companies focus o
doing their core business excellently
In Africa we started off with Kenya and
then moved to Uganda which is now
our African base from which we shall
extend to other countries in the region
We currently have 20 locations with
our kiosks in Kampala and about 100
retailers with our mobile Point of Servi
terminals
collecting payments is
not the core business of
utility companies or teleco
for example if someone
with the expertise can do
better then it should be le
to them to handle it This
helps companies focus ondoing their core business
excellently
ldquo
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1124
executive discussio
You pym wok s h s of hs
ind in East Afica Is it eliale
Service providers have realized that they
can sell better and sell more through our
Kiosks our Mobile Point of Sale units and
the Web based Interface while customers
beneit from the convenience ubiquityof payment locations and speed of
transactions
Our kiosks are placed in public places like
retail outlets cinemas and other high
trafic areas where you select the service
you want to pay for ndashairtime TV internet
select the vendor enter your subscriber
number and once your cash is veriied
instantly your account is credited In
addition you get a receipt with an ID of the
terminal the date the time the operator
and the amount of money you paid Within
a few seconds the transaction is complete
compared to 10-15 minutes queuing at a
service providerrsquos ofice
We have heard some interesting stories for
example at one of the kiosks in Nalyaa we
had people asking for permission to take
their pictures beside the kiosks
Other people have been fearful of failing to
use the terminals but usually once they try
it they realize how easy and convenient
it is and they go and tell their colleagues
about it I have often sat and observed that
lsquowow-it-works momentrsquo when a person
comes to the kiosk for the irst time to
buy airtime for example and they receive
a conirmation instantly on their mobile
phone- the smile on their faces is amazing
(Our wow moment came when we tried to
buy airtime and instantly the logo of the
service provider changed)
With the webbased interface you simply
log in and pay for services using your
virtual wallet This is especially useful for
customers who do not have the time to
leave their ofices to clear bills buy airtime
and other time consuming tasks
The mobile Point of Service has proved
useful in rural areas small trading
centres (we have them in places as far as
Ntungamo Kalangala and Mbarara) where
where the internet is not very accessible
The PoS is a handheld device managed by
an individual who will help the customer
go through the entire payment process
How diffeent is you sevice fom
moile money offeed y vaious
telecos
Mobile money is strictly for transferring
money via a mobile phone thatrsquos the only
way it works and it is vendor dependent
Payway works on three platforms the
self-service kiosk the mobile PoS and
the web interface so issues of downtime
and delayed payments are non-existent
For example ever since we started our
operations in Uganda in May 2010 our
system has been down only once-for about
6 hours We are vendor neutral and weaccept payment for all services We also
have an accountability system where users
are given detailed receipts that can always
be referred to if they encounter a problem
with the service
Once we get fully integrated with the banks
users will also be able to transfer money
from the bank to their virtual wallet and
then pay for the services they need You
will also be able to transfer money from
one virtual wallet to another
Is you system fool poof Every
transaction you perform on our network
is visible to us For example we have a
machine at Tirupati and someone called to
say he put in his 50000= and the screen
went back to the home screen before
activating his orange internet However the
machine cannot accept any money before
a subscriber number is input- itrsquos a step by
step process because the money has to be
tied to unique numberAnother user said he inserted a 2000 note
and claimed that he did not get his airtime
We sent in our customer care rep who
opened the machine and upon examining
the cassette did not see any 2000 note
The machine organizes the money in
all the different denominations We are
thoroughly transparent accurate and all
the transactions can be seen in real time
Our only job as Payway is to facilitate
payments not to sell services so if a
customer indeed does not get the servic
they paid for ndashairtime in this case the
problem is usually with the service
provider who may be experiencingtechnical problems which has been the
case with one teleco this month
We have thoroughly tested all the secur
loopholes both human and non-human
ensure that our service is safe to use
Furthermore all our staff have undergo
both technical and customer friendly
training to deal with any customer quer
We even have a toll free line which is
available 24 hours everyday- all you hav
to do is quote your receipt number andyour problem
Can I use dollas in the ios How
aout othe cuencies O countefe
notes
There is a dollar function though right n
it is not in use The machine knows the
dollar ratendashit is programmed in the syst
however we have deactivated it for now
because all service providers would hav
provide different dollar rates which wou
signiicantly complicate the payment
process for the user However for a serv
provider like Multichoice the machine h
been customized to accept dollars at the
Multichoice exchange rate since paymen
have to be made in dollars The machine
is programmed to work with the curren
of the country In Kenya it will only acce
Kenyan Shillings in Uganda it only acce
Ugandan Shillings If you put in anything
else a paper or card or counterfeits it w
eject it
Who egulates you sevice if I have a
complaint against you
Whoever the regulator might be we are
not yet certain however in the event of
arbitration all transactions will leave
either a digital or paper trail so justice w
always be done The regulator can acces
our database and do all the veriication
832019 The New Face of Innovation
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12
E N T E R P R I S E T E C H N O L O G Y
I S S U
E 8 | 2 0 1 2
necessary
How do you guaantee the secuity of
money inside these ioss Can thieves
cay it away
(Joshua laughs contemplating an answer)
Yes they can be picked and taken away
however these particular ones are
designed to be indoors and monitored by
security There are outdoor
units which are more robust
and near impossible to move-
but they are currently not
available in Uganda
Which type of vendos
have found Payway most
attactive
Currently our client list
includes Uganda Telecom
MTN Orange Airtel DSTv and
Star TimesTV Warid Telecom
and Datanet We are in talks
with banks to integrate our
service with them so that very
soon customers will be able to
deposit money on their bank
accounts via Payway
How o i po by hg
one of these ioss on my
pemises What is the
pocess of getting a ios
on my pemises
Businesses can beneit
by earning commission
on sales made using the
kiosks However we do not
necessarily give kiosks to
every business we have to
irst assess the trafic on the premises
and determine whether it makes business
sense for us to have a kiosk or a mobilePoS If you want to become an agentdealer
you simply ill in an application form
we will come to the site and assess the
suitability
Cuently theersquos TV Intenet and
Aitime what othe sevices might
we e ale to access with the Payway
system
We are system programmers we wake up
everyday thinking about how we can make
Payway more useful to customers Herersquos
a great example We had a client come in
and request to have airtime of 50000 UGX
given to each of his 120 employees These
employees were all on different networksand the process had to be done manually
and accurately otherwise any mistake
in the numbers would be a loss on our
part After that horrendous experience I
gathered our team of programmers and we
developed a system for batch processing
With that system all we had to do was copy
and paste the numbers and the system
would automatically give them the airtime
We try to anticipate customer needs and
then program the system to satisfy that
need When a client walks up to us and
asks whether our system can perform a
certain task we say ldquoYesrdquo and then we
igure out how to make it a reality
Soon you will be able to pay for grocery
shopping at Uchumi Nakumatt fuel
school fees- for example St Lawrence
University now accepts fees payment
through the Payway network We also p
to enable online payments and integratinternational vendors like Paypal for
example
If I have a sevice that I want
customes to uy though Payw
how do I get onto you netwo
The most important requiremen
is to have an Application
Programming Interface (API)
which simply enables software
applications to talk to each other
in terms of how certain tasks
should be performed without th
user being aware of the backdoo
communication So the API woul
help your service talk to our syst
If it makes business sense we wo
be happy to integrate your servic
into our system we beneit from
commission off your sales
How else can these teminals
used
Therersquos commercial targeted
advertising on the kiosks
Our terminals have screens
which users can see and th
machines can be programm
to show advertising based
what users have paid for If
example a user pays for Wa
airtime the system will the
show a PakaSurf advert If the user pays
Airtel it may show something about Kik
Too Good
What do you do apat fom
pogamming
Programming takes a toll on you When
Irsquom not at work I spend time at home
with family looking after my three youn
children- two girls and one boy and my
older child- my wife Itrsquos refreshing
ldquoWhen a client walks up to us and asks
whether our system can perform a certain
task we say lsquoYesrsquo and then we igure out how
to make it a realityrdquo
executive discussion
832019 The New Face of Innovation
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enterprise innovatio
Companies tend to
want to play it safe-
hiring cookie cutter
employees who lsquoit in
with our corporate
culturersquo While this
plays out well for maintaining a brand
image it does zilch for keeping the
wheel of innovation spinning
Wersquove seen the dramatic climb
of companies that birthed an
innovation-a change in the way things
are done a new product or service
that offers new value but then over
time wersquove seen those same companies
slowly fade eventually becoming
irrelevant to the audiences that once
heralded their arrival We know that
those companies have eventually been
swallowed up in mergers bankruptcy
low value deals or mass exodus of
employees
What do companies need to do to
keep innovation alive and survive the
onslaught of ierce competition
1Hire dissenting opinion
Logic says this is professional
suicide but on the lipside hiring
different types of people provides
different solutions for old problems
Maintain a set of values that you hold
dear in your company-integrity loyalty
commitment hardwork but dissentingopinion should have its ield day as
long as it can be justiied with facts and
igures
2Turn the apple cart
Innovators are people who
question everything-can it be done
more eficiently more creatively
totally differently Often we have
preconceived ideas about how things
should be done when there is no real
logic and it all boils down to personal
preference Innovators however are
people who upset the cart and discover
that consumers have actually been
looking for something new
3Keep your ear to the ground
Some managers are too engrossed
in daily operations that they do not see
the signs of the times-trends that are
going to affect their businesses Social
media for example has long been on
the scene and while a few companies
took note and started harnessing its
marketing power others continued
with expensive traditional marketing to
their detriment
4Be the customer
Customers needs are constantly
growing and luctuating and although
they cannot all be satisiied there areneeds that are constantly echoed
Companies need to think like the
customer not like the service provider
in order to be able to innovate a new
way of providing an old service
Applersquos Steve Jobs was a stickler for
this-all the technologies iPod iPhone
iPad he invented addressed his own
pet peeves If something irks you- it
probably irks most people too-solve it
5Invite the rank and file to theroundtable
Companies live with a common falsity
that managers have all the best ideas
however it is usually unheard break
away factions in the lowest rungs that
often end up building rival companies
with great innovations Clever
companies invite everyone to suggest
an idea for improvement
How to keep innovation alive in your company and re-invent your brand
STAYING AHEAD OF THE COMPETITIONJoyce kyeyune Tonda
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httpslidepdfcomreaderfullthe-new-face-of-innovation 1424
E N T E R P R I S E T E C H N O L O G Y
N O V E
M B E R D E C E M B E R 2 0 0 9
14
STEVEJOBSAn enigma alive an icon dead what did that odd lsquoirsquo nomenclature really mean
On October 5th the man who had been the fulcrum of Applersquos revolutionary products- the iMac Bhe iPod the iPhone and the iPad succumbed to pancreatic cancer Tributes lowed far and wide
Barack Obama to David Cameron to rivals like Microsoftrsquos Bill Gates Samsungrsquos GS Choi with wApple was embroiled in a patents battle to media maestro Rupert Murdorch From China 35 miributes were sent in and Jobrsquos death became one of the most talked about events in recent hi
with 10000 tweets per second
1955-2011
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1524
tribu
He was known as the egomaniac of
Silicon Valley and was oficially
acknowledged as one of Americarsquos
toughest bosses in 1993
Several theories have been suggested for
the unique lsquoirsquo naming trend that Apple
adapted One theory suggests that this
unconventional naming policy was copied
from Intel around the time Intel wanted to
brand their versions in the 80s The lsquoirsquo stood
for Intel and was placed before a numerical
representation of a version eg i8768
instead of just 8768
Another theory suggests it stands for
lsquointernetrsquo since many of the Apple products
provide access to the web
Then there are the more romantic theories
suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo
device you can call your own
In 1998 at the lsquoApple Back on Trackrsquo when
Steve Jobs introduced the iMac computer
to the world amd he displayed a slide that
supported the romanticists the lsquoirsquo stood for
internet individual instruct inform and
inspire because it did all of those things for
the individual
Was he an innovator who believed what
worked for him what solved his problems
would probably do the same for everyone
else Your son might walk with an iPod
everywhere he goes your daughter might
be glued to her Mac computer and your
spouse might be begging you to get them
the latest iPhone You might use iTunes
software to arrange your Michael Jackson
collection and your toddler might love that
Pixar-animated movieToy Story or A Bugrsquos
Life Whatever Apple product has made itsway into your life Steve Jobs is responsible
for its innovative features sleek design an
marketability
Perhaps Jobs was a highly individualistic
person who believed in the philosophy
of self After all when he resumed as
Applersquos CEO in 1997 he got rid of all their
philanthropic programs claiming that the
should wait to make proit then think abo
giving it away to charity
Was he a narcissist Does the lsquoirsquo in those
brand names actually stand for Steve Jobs
himself
Regardless of his motivation and shades
of egomania Jobs justiiably brought
technology home- by taking the complex
out of it and making it simple beautiful an
useful- all the those characteristics we va
in our lives
Melissa Kyeyunemelissakyeyuneyahoocom
1969 Introduced tocomputers byWozniak Stephen
1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet
1976Launches AppleComputer withWozniak
1980LaunchesmassivelysuccessfulApple II and thecompany goespublic
1980Steve Jobs worth$200 million atage 25
1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup
1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million
1988Releases NeXTCube PC but salesflounder
1991
Married in BuddhistCeremony
1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn
1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily
2001Job once again stunsthe world with the
digital music deviceiPod
2003Jobsdiagnosedwithpancreaticcancer
2007iPhonewows theindustry as theultimate digitalconvergencedebice
2010iPad unveiled withimmense success
2011Jobs resigns asApple CEO anddies a fewmonths later
2011Jobs valuedat $83 bn
1998The stunning whitedesign iMac isintroduced and putsApple back onthe map
TIMELINE OF INNOVATION
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E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
THE NEW FACE OF
INNOVATION
APPLICAT
GALORE
EAST AFR
THE TOP 2
gt Financial
gt Social servi
gt Whistleblowgt Games
gt Governmen
gt Sports
gt Health
gt Entertainme
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1724
innovation top 2
What is a ille app
Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for
innovators to constantly come up with new ideas that are not only practical but also new and
exciting to the market
Usaility How easily adaptable would people be to this new app No matter how great and
useful your app is if it is very complicated for the end user it will not succeed especially in a
commercial setting
Commecial aspect Can you actually make money from this app Unless you are in the char
business you need to develop an application that you can actually make money from If it is
one that allows per user subscription so much the better It is more astute to make smaller
revenues over a long period of time than try and make huge proits in one kill
Successfully commecializing the app Make it free the irst time you launch it This remov
the hurdles for irst time users Manage it by providing user names for anyone interested in
gaining access Once you have a large number of users then you can levy a users fee once
people are addicted When the users numbers grow constantly then revenue can also be
gained through advertising Advertisers are very interested in wide user networks for massiv
coverage of their products
My ille app
The online reservation system
bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service
you needbull Works for users who need to book on short notice
bull Administrative costs are lowered for any business that uses an online reservation system
bull Provides the owners of the service a wider network coverage
bull It often provides you the best bargains for say hotels tickets holidays travel
PERSPECTIVE ON THE lsquoKILLER APPrsquo
Veronica Ssempebwa is the General
Manager for SW Global an African
founded application services provider
with operations in 10 countries across the
world Veronica Ssempebwa has 10 years
experience working in inancial services
and ICT sectors She holds a Masters
Degree in International Business from the
University of Wolverhampton England
SW Global is one of the irst globally
competitive technology companies to
emerge from West Africa and penetrate
the global information technology (IT)
marketThe SW Global model is a uniqueadaptation of the now well-known ASP
model
The company is successfully implementing
a new paradigm that is based upon
world-class cutting-edge applications
development and delivery Its software
as service business focuses oninancial
Intermediation Consumer Aggregation
and Application Service Provision
rECOMMENDEDrEADING
Downloadeoo fom
httpwwwafiappscompostafican-apps-in-a-
gloal-maetplace
Veonica Ssempewa
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1824
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
8
Mafuta GO Keeps you up to date with fuel prices in stations near you
around the city helping you save on fuel costs (Uganda)
Website httpmafutagoappspotcom
innovation top 20
Niohapa This app enables you to earn
loyalty points for visiting different location
in Nairobi thus providing businesses an
opportunity to reward their most loyal
customers Nikohapa translates to ldquoI am
hererdquo (Kenya)Website wwwnikohapacom
e-Soo Gives farmers consumers
and traders accurate market text
messages on commodities and prices
It is currently used in 50 markets with
plans for increased usage (Rwanda )Website httpwwwesokogovrw
MedAfica Users subscribe to a number
of health services including symptom
checkers irst-aid information doctor amp
hospital directories (Kenya)
Website wwwshimbamobilecom
GetH2O Mtaani If you love strate
you will enjoy this game which invo
survival in an African ghetto where
have to battle gangs ind clean wa
money and prosper (Kenya)
Website wwwgeth20gamecom
1
2
3 4
5
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1924
iCow Gives diary farmers information
on keeping their cows healthy from
diseases improving milk production
care during gestation and the nearest
vet (Kenya)
Website wwwicowcoke
Matatu Fastest
downloaded application
in Uganda- it is an
electronic rendition of
the card game popularly
played in Uganda
where an individual
has to inish playing all
their cards before their
opponent There are
plans to introduce Matatu
tournaments (Uganda)
Website wwwmarket
androidcom
ZWod Fun educational tool that teaches
children how to spell as they destroy
zombies
Website httpwwwfacebookcomZword
Shoppes Delight Helps consumers compare
prices across various retailers and ind and receive
bargain alerts (Kenya)
Website wwwmarketandroidcom
Loopa In Luganda the word lsquolooparsquomeans
lsquoto report to the authoritiesrsquo Loopa is an eco
visualizing tool that enables the community to
report water pollution in their area (Uganda)
Website httpwedcomugandacomloopa
innovation top 2
6
7
8
9 10
832019 The New Face of Innovation
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E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
20
Msema kweli (Msema Kweli which means
lsquoTruth tellerrsquo) enables citizens to hold area MPs
accountable for development in their constituencies
by providing information on the use of donor funds
government funds World Bank and the work of local NGOs (Kenya)
Websitehttpmsemakweliihubcokepages
homephp
innovation top 20
kasha Securely save
backup all your important
text messages for life Texts
of mobile transactions
evidence dates and other
details (Kenya)Website wwwkashamobi
Eat Out This comprehensive guide wil
give you prices of your favourite restaur
from fast food to ine dining based on
location type of event and even type of
cuisine anywhere in Nairobi Info about
restaurant includes wi-i access wine lis
maps and reviews (Kenya)
Website wwweatoutcoke
kivuo Enjoy online
shopping in Tanzania with
various payment methods
including mpesa airtel
money bank paypal or Visa
credit card (Tanzania)
Website wwwkivukocom
Map the cap This app provides
visualizations of latrines that need emptying
thus saving cesspool emptiers many rounds
in one area It will also identify hotspots
where sewage is being dumped and needs to
be removed (Uganda)
Website httpmapthecrapfreezokanet
11
1213
14
15
832019 The New Face of Innovation
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innovation top 2
bighte Monday Job seekers in
Kenya Uganda and Tanzania can use
it to receive alerts on job types they
have speciied as well as apply for the
jobs directly within the appWebsite wwwbrightermonday com
Hewa If yoursquore a fan of
Kenyan music Hewa is
a one stop shop where
you can access all Kenyan
local music buy using
airtime on your phone
or simply listen without
downloading (Kenya)
Website wwwhewacoke
Chei Use it to ind car
buyers and car sellers
-4WDrsquos pikipikis matatus
buses trucks throughout
East Africa and communic
by SMS or email (Kenya)
Website wwwchekicoke
MDGMaps Generate
printable maps that
show performance in
each of the Millinneiu
Development Goals i
different locations in
world (Uganda)
Website mdgmaps
appspotcom
Umuhuza Hi-Tech oes
An SMS-based real estate
application that allows customers
to search for houses apartments
and land for rent or for sale with a
simple text message (Rwanda)
Website httpwwwfacebook
compagesUmuhuza-Hi-Tech-
Brokers-Ltd
16
17
18
19
20
832019 The New Face of Innovation
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j u m p s t a
r t i n g
t e c h n o l o g y
E a s t A f r i
c a
R e g i o n
a l
Y o u n g P r o f
e s s i o n
a l s
T e c h n o
l o g y S y m p
o s i u m
Kampala UgandaApril 20th-21st 2012
HOSTED BY ENTERPRISE TECHNOLOGY
Tel +256-701 769 606Email potoaictcreativescom
wwwictcreativescom
832019 The New Face of Innovation
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COMING SOON TO A SCREEN NEAR YOU
WWWICTCREATIVESCOM
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Note Prices eclusive of VAT| Email salesictcreativescom for long term booking discounts
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special offes and upcoming issues
(4000 readers in East Africa and beyond )
832019 The New Face of Innovation
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JOSHUA MUSASIZIHead of Operations African Vending Systems-Payway
E N T E R P R I S E T E C H N O L O G Y
I S S U E 8 | 2 0 1 2
10
executive discussion
Joshua Musasizi is surprised
and pleasantly delighted that
we are 10 minutes early for our
interview ldquoFor me business mo
at the speed of light I often ass
character by the ability to keep
timerdquo
Y ou wee estalished in 2009 in
Afica Whatrsquos the stoy
Well the founders are from
Russia and thatrsquos where the story begins
Previously in Russia all payments were
made using scratch cards from paying
for TV to electricity and water Every
time you wanted to top up you had to
buy a card get a pin number and reload
We often ind it tedious to queue and
pay bills or visit the bank because they
are open during working hours and yet
paradoxically we are supposed to be at
work during working hours To address
the problems of queues ineficient
tellers wasted time online purchases
and all the other inconveniences of
traditional payment methods the founders
established African Vending Systems as
an easy electronic payment system aware
that the challenges faced in Russia were
very similar to the ones Africans faced
Under the brand Payway this electronic
payment system was designed to service
multiple vendors because a user would
be able to pay bills bank pay for TV
airtime and any range of services that can
be bought from different companies and
service providers
All payments are done electronically
It makes sense because collecting
payments is not the core business of
utility companies or telecos for exampl
if someone with the expertise can do it
better then it should be left to them to
handle it This helps companies focus o
doing their core business excellently
In Africa we started off with Kenya and
then moved to Uganda which is now
our African base from which we shall
extend to other countries in the region
We currently have 20 locations with
our kiosks in Kampala and about 100
retailers with our mobile Point of Servi
terminals
collecting payments is
not the core business of
utility companies or teleco
for example if someone
with the expertise can do
better then it should be le
to them to handle it This
helps companies focus ondoing their core business
excellently
ldquo
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1124
executive discussio
You pym wok s h s of hs
ind in East Afica Is it eliale
Service providers have realized that they
can sell better and sell more through our
Kiosks our Mobile Point of Sale units and
the Web based Interface while customers
beneit from the convenience ubiquityof payment locations and speed of
transactions
Our kiosks are placed in public places like
retail outlets cinemas and other high
trafic areas where you select the service
you want to pay for ndashairtime TV internet
select the vendor enter your subscriber
number and once your cash is veriied
instantly your account is credited In
addition you get a receipt with an ID of the
terminal the date the time the operator
and the amount of money you paid Within
a few seconds the transaction is complete
compared to 10-15 minutes queuing at a
service providerrsquos ofice
We have heard some interesting stories for
example at one of the kiosks in Nalyaa we
had people asking for permission to take
their pictures beside the kiosks
Other people have been fearful of failing to
use the terminals but usually once they try
it they realize how easy and convenient
it is and they go and tell their colleagues
about it I have often sat and observed that
lsquowow-it-works momentrsquo when a person
comes to the kiosk for the irst time to
buy airtime for example and they receive
a conirmation instantly on their mobile
phone- the smile on their faces is amazing
(Our wow moment came when we tried to
buy airtime and instantly the logo of the
service provider changed)
With the webbased interface you simply
log in and pay for services using your
virtual wallet This is especially useful for
customers who do not have the time to
leave their ofices to clear bills buy airtime
and other time consuming tasks
The mobile Point of Service has proved
useful in rural areas small trading
centres (we have them in places as far as
Ntungamo Kalangala and Mbarara) where
where the internet is not very accessible
The PoS is a handheld device managed by
an individual who will help the customer
go through the entire payment process
How diffeent is you sevice fom
moile money offeed y vaious
telecos
Mobile money is strictly for transferring
money via a mobile phone thatrsquos the only
way it works and it is vendor dependent
Payway works on three platforms the
self-service kiosk the mobile PoS and
the web interface so issues of downtime
and delayed payments are non-existent
For example ever since we started our
operations in Uganda in May 2010 our
system has been down only once-for about
6 hours We are vendor neutral and weaccept payment for all services We also
have an accountability system where users
are given detailed receipts that can always
be referred to if they encounter a problem
with the service
Once we get fully integrated with the banks
users will also be able to transfer money
from the bank to their virtual wallet and
then pay for the services they need You
will also be able to transfer money from
one virtual wallet to another
Is you system fool poof Every
transaction you perform on our network
is visible to us For example we have a
machine at Tirupati and someone called to
say he put in his 50000= and the screen
went back to the home screen before
activating his orange internet However the
machine cannot accept any money before
a subscriber number is input- itrsquos a step by
step process because the money has to be
tied to unique numberAnother user said he inserted a 2000 note
and claimed that he did not get his airtime
We sent in our customer care rep who
opened the machine and upon examining
the cassette did not see any 2000 note
The machine organizes the money in
all the different denominations We are
thoroughly transparent accurate and all
the transactions can be seen in real time
Our only job as Payway is to facilitate
payments not to sell services so if a
customer indeed does not get the servic
they paid for ndashairtime in this case the
problem is usually with the service
provider who may be experiencingtechnical problems which has been the
case with one teleco this month
We have thoroughly tested all the secur
loopholes both human and non-human
ensure that our service is safe to use
Furthermore all our staff have undergo
both technical and customer friendly
training to deal with any customer quer
We even have a toll free line which is
available 24 hours everyday- all you hav
to do is quote your receipt number andyour problem
Can I use dollas in the ios How
aout othe cuencies O countefe
notes
There is a dollar function though right n
it is not in use The machine knows the
dollar ratendashit is programmed in the syst
however we have deactivated it for now
because all service providers would hav
provide different dollar rates which wou
signiicantly complicate the payment
process for the user However for a serv
provider like Multichoice the machine h
been customized to accept dollars at the
Multichoice exchange rate since paymen
have to be made in dollars The machine
is programmed to work with the curren
of the country In Kenya it will only acce
Kenyan Shillings in Uganda it only acce
Ugandan Shillings If you put in anything
else a paper or card or counterfeits it w
eject it
Who egulates you sevice if I have a
complaint against you
Whoever the regulator might be we are
not yet certain however in the event of
arbitration all transactions will leave
either a digital or paper trail so justice w
always be done The regulator can acces
our database and do all the veriication
832019 The New Face of Innovation
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12
E N T E R P R I S E T E C H N O L O G Y
I S S U
E 8 | 2 0 1 2
necessary
How do you guaantee the secuity of
money inside these ioss Can thieves
cay it away
(Joshua laughs contemplating an answer)
Yes they can be picked and taken away
however these particular ones are
designed to be indoors and monitored by
security There are outdoor
units which are more robust
and near impossible to move-
but they are currently not
available in Uganda
Which type of vendos
have found Payway most
attactive
Currently our client list
includes Uganda Telecom
MTN Orange Airtel DSTv and
Star TimesTV Warid Telecom
and Datanet We are in talks
with banks to integrate our
service with them so that very
soon customers will be able to
deposit money on their bank
accounts via Payway
How o i po by hg
one of these ioss on my
pemises What is the
pocess of getting a ios
on my pemises
Businesses can beneit
by earning commission
on sales made using the
kiosks However we do not
necessarily give kiosks to
every business we have to
irst assess the trafic on the premises
and determine whether it makes business
sense for us to have a kiosk or a mobilePoS If you want to become an agentdealer
you simply ill in an application form
we will come to the site and assess the
suitability
Cuently theersquos TV Intenet and
Aitime what othe sevices might
we e ale to access with the Payway
system
We are system programmers we wake up
everyday thinking about how we can make
Payway more useful to customers Herersquos
a great example We had a client come in
and request to have airtime of 50000 UGX
given to each of his 120 employees These
employees were all on different networksand the process had to be done manually
and accurately otherwise any mistake
in the numbers would be a loss on our
part After that horrendous experience I
gathered our team of programmers and we
developed a system for batch processing
With that system all we had to do was copy
and paste the numbers and the system
would automatically give them the airtime
We try to anticipate customer needs and
then program the system to satisfy that
need When a client walks up to us and
asks whether our system can perform a
certain task we say ldquoYesrdquo and then we
igure out how to make it a reality
Soon you will be able to pay for grocery
shopping at Uchumi Nakumatt fuel
school fees- for example St Lawrence
University now accepts fees payment
through the Payway network We also p
to enable online payments and integratinternational vendors like Paypal for
example
If I have a sevice that I want
customes to uy though Payw
how do I get onto you netwo
The most important requiremen
is to have an Application
Programming Interface (API)
which simply enables software
applications to talk to each other
in terms of how certain tasks
should be performed without th
user being aware of the backdoo
communication So the API woul
help your service talk to our syst
If it makes business sense we wo
be happy to integrate your servic
into our system we beneit from
commission off your sales
How else can these teminals
used
Therersquos commercial targeted
advertising on the kiosks
Our terminals have screens
which users can see and th
machines can be programm
to show advertising based
what users have paid for If
example a user pays for Wa
airtime the system will the
show a PakaSurf advert If the user pays
Airtel it may show something about Kik
Too Good
What do you do apat fom
pogamming
Programming takes a toll on you When
Irsquom not at work I spend time at home
with family looking after my three youn
children- two girls and one boy and my
older child- my wife Itrsquos refreshing
ldquoWhen a client walks up to us and asks
whether our system can perform a certain
task we say lsquoYesrsquo and then we igure out how
to make it a realityrdquo
executive discussion
832019 The New Face of Innovation
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enterprise innovatio
Companies tend to
want to play it safe-
hiring cookie cutter
employees who lsquoit in
with our corporate
culturersquo While this
plays out well for maintaining a brand
image it does zilch for keeping the
wheel of innovation spinning
Wersquove seen the dramatic climb
of companies that birthed an
innovation-a change in the way things
are done a new product or service
that offers new value but then over
time wersquove seen those same companies
slowly fade eventually becoming
irrelevant to the audiences that once
heralded their arrival We know that
those companies have eventually been
swallowed up in mergers bankruptcy
low value deals or mass exodus of
employees
What do companies need to do to
keep innovation alive and survive the
onslaught of ierce competition
1Hire dissenting opinion
Logic says this is professional
suicide but on the lipside hiring
different types of people provides
different solutions for old problems
Maintain a set of values that you hold
dear in your company-integrity loyalty
commitment hardwork but dissentingopinion should have its ield day as
long as it can be justiied with facts and
igures
2Turn the apple cart
Innovators are people who
question everything-can it be done
more eficiently more creatively
totally differently Often we have
preconceived ideas about how things
should be done when there is no real
logic and it all boils down to personal
preference Innovators however are
people who upset the cart and discover
that consumers have actually been
looking for something new
3Keep your ear to the ground
Some managers are too engrossed
in daily operations that they do not see
the signs of the times-trends that are
going to affect their businesses Social
media for example has long been on
the scene and while a few companies
took note and started harnessing its
marketing power others continued
with expensive traditional marketing to
their detriment
4Be the customer
Customers needs are constantly
growing and luctuating and although
they cannot all be satisiied there areneeds that are constantly echoed
Companies need to think like the
customer not like the service provider
in order to be able to innovate a new
way of providing an old service
Applersquos Steve Jobs was a stickler for
this-all the technologies iPod iPhone
iPad he invented addressed his own
pet peeves If something irks you- it
probably irks most people too-solve it
5Invite the rank and file to theroundtable
Companies live with a common falsity
that managers have all the best ideas
however it is usually unheard break
away factions in the lowest rungs that
often end up building rival companies
with great innovations Clever
companies invite everyone to suggest
an idea for improvement
How to keep innovation alive in your company and re-invent your brand
STAYING AHEAD OF THE COMPETITIONJoyce kyeyune Tonda
832019 The New Face of Innovation
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E N T E R P R I S E T E C H N O L O G Y
N O V E
M B E R D E C E M B E R 2 0 0 9
14
STEVEJOBSAn enigma alive an icon dead what did that odd lsquoirsquo nomenclature really mean
On October 5th the man who had been the fulcrum of Applersquos revolutionary products- the iMac Bhe iPod the iPhone and the iPad succumbed to pancreatic cancer Tributes lowed far and wide
Barack Obama to David Cameron to rivals like Microsoftrsquos Bill Gates Samsungrsquos GS Choi with wApple was embroiled in a patents battle to media maestro Rupert Murdorch From China 35 miributes were sent in and Jobrsquos death became one of the most talked about events in recent hi
with 10000 tweets per second
1955-2011
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1524
tribu
He was known as the egomaniac of
Silicon Valley and was oficially
acknowledged as one of Americarsquos
toughest bosses in 1993
Several theories have been suggested for
the unique lsquoirsquo naming trend that Apple
adapted One theory suggests that this
unconventional naming policy was copied
from Intel around the time Intel wanted to
brand their versions in the 80s The lsquoirsquo stood
for Intel and was placed before a numerical
representation of a version eg i8768
instead of just 8768
Another theory suggests it stands for
lsquointernetrsquo since many of the Apple products
provide access to the web
Then there are the more romantic theories
suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo
device you can call your own
In 1998 at the lsquoApple Back on Trackrsquo when
Steve Jobs introduced the iMac computer
to the world amd he displayed a slide that
supported the romanticists the lsquoirsquo stood for
internet individual instruct inform and
inspire because it did all of those things for
the individual
Was he an innovator who believed what
worked for him what solved his problems
would probably do the same for everyone
else Your son might walk with an iPod
everywhere he goes your daughter might
be glued to her Mac computer and your
spouse might be begging you to get them
the latest iPhone You might use iTunes
software to arrange your Michael Jackson
collection and your toddler might love that
Pixar-animated movieToy Story or A Bugrsquos
Life Whatever Apple product has made itsway into your life Steve Jobs is responsible
for its innovative features sleek design an
marketability
Perhaps Jobs was a highly individualistic
person who believed in the philosophy
of self After all when he resumed as
Applersquos CEO in 1997 he got rid of all their
philanthropic programs claiming that the
should wait to make proit then think abo
giving it away to charity
Was he a narcissist Does the lsquoirsquo in those
brand names actually stand for Steve Jobs
himself
Regardless of his motivation and shades
of egomania Jobs justiiably brought
technology home- by taking the complex
out of it and making it simple beautiful an
useful- all the those characteristics we va
in our lives
Melissa Kyeyunemelissakyeyuneyahoocom
1969 Introduced tocomputers byWozniak Stephen
1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet
1976Launches AppleComputer withWozniak
1980LaunchesmassivelysuccessfulApple II and thecompany goespublic
1980Steve Jobs worth$200 million atage 25
1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup
1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million
1988Releases NeXTCube PC but salesflounder
1991
Married in BuddhistCeremony
1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn
1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily
2001Job once again stunsthe world with the
digital music deviceiPod
2003Jobsdiagnosedwithpancreaticcancer
2007iPhonewows theindustry as theultimate digitalconvergencedebice
2010iPad unveiled withimmense success
2011Jobs resigns asApple CEO anddies a fewmonths later
2011Jobs valuedat $83 bn
1998The stunning whitedesign iMac isintroduced and putsApple back onthe map
TIMELINE OF INNOVATION
832019 The New Face of Innovation
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E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
THE NEW FACE OF
INNOVATION
APPLICAT
GALORE
EAST AFR
THE TOP 2
gt Financial
gt Social servi
gt Whistleblowgt Games
gt Governmen
gt Sports
gt Health
gt Entertainme
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1724
innovation top 2
What is a ille app
Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for
innovators to constantly come up with new ideas that are not only practical but also new and
exciting to the market
Usaility How easily adaptable would people be to this new app No matter how great and
useful your app is if it is very complicated for the end user it will not succeed especially in a
commercial setting
Commecial aspect Can you actually make money from this app Unless you are in the char
business you need to develop an application that you can actually make money from If it is
one that allows per user subscription so much the better It is more astute to make smaller
revenues over a long period of time than try and make huge proits in one kill
Successfully commecializing the app Make it free the irst time you launch it This remov
the hurdles for irst time users Manage it by providing user names for anyone interested in
gaining access Once you have a large number of users then you can levy a users fee once
people are addicted When the users numbers grow constantly then revenue can also be
gained through advertising Advertisers are very interested in wide user networks for massiv
coverage of their products
My ille app
The online reservation system
bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service
you needbull Works for users who need to book on short notice
bull Administrative costs are lowered for any business that uses an online reservation system
bull Provides the owners of the service a wider network coverage
bull It often provides you the best bargains for say hotels tickets holidays travel
PERSPECTIVE ON THE lsquoKILLER APPrsquo
Veronica Ssempebwa is the General
Manager for SW Global an African
founded application services provider
with operations in 10 countries across the
world Veronica Ssempebwa has 10 years
experience working in inancial services
and ICT sectors She holds a Masters
Degree in International Business from the
University of Wolverhampton England
SW Global is one of the irst globally
competitive technology companies to
emerge from West Africa and penetrate
the global information technology (IT)
marketThe SW Global model is a uniqueadaptation of the now well-known ASP
model
The company is successfully implementing
a new paradigm that is based upon
world-class cutting-edge applications
development and delivery Its software
as service business focuses oninancial
Intermediation Consumer Aggregation
and Application Service Provision
rECOMMENDEDrEADING
Downloadeoo fom
httpwwwafiappscompostafican-apps-in-a-
gloal-maetplace
Veonica Ssempewa
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1824
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
8
Mafuta GO Keeps you up to date with fuel prices in stations near you
around the city helping you save on fuel costs (Uganda)
Website httpmafutagoappspotcom
innovation top 20
Niohapa This app enables you to earn
loyalty points for visiting different location
in Nairobi thus providing businesses an
opportunity to reward their most loyal
customers Nikohapa translates to ldquoI am
hererdquo (Kenya)Website wwwnikohapacom
e-Soo Gives farmers consumers
and traders accurate market text
messages on commodities and prices
It is currently used in 50 markets with
plans for increased usage (Rwanda )Website httpwwwesokogovrw
MedAfica Users subscribe to a number
of health services including symptom
checkers irst-aid information doctor amp
hospital directories (Kenya)
Website wwwshimbamobilecom
GetH2O Mtaani If you love strate
you will enjoy this game which invo
survival in an African ghetto where
have to battle gangs ind clean wa
money and prosper (Kenya)
Website wwwgeth20gamecom
1
2
3 4
5
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1924
iCow Gives diary farmers information
on keeping their cows healthy from
diseases improving milk production
care during gestation and the nearest
vet (Kenya)
Website wwwicowcoke
Matatu Fastest
downloaded application
in Uganda- it is an
electronic rendition of
the card game popularly
played in Uganda
where an individual
has to inish playing all
their cards before their
opponent There are
plans to introduce Matatu
tournaments (Uganda)
Website wwwmarket
androidcom
ZWod Fun educational tool that teaches
children how to spell as they destroy
zombies
Website httpwwwfacebookcomZword
Shoppes Delight Helps consumers compare
prices across various retailers and ind and receive
bargain alerts (Kenya)
Website wwwmarketandroidcom
Loopa In Luganda the word lsquolooparsquomeans
lsquoto report to the authoritiesrsquo Loopa is an eco
visualizing tool that enables the community to
report water pollution in their area (Uganda)
Website httpwedcomugandacomloopa
innovation top 2
6
7
8
9 10
832019 The New Face of Innovation
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E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
20
Msema kweli (Msema Kweli which means
lsquoTruth tellerrsquo) enables citizens to hold area MPs
accountable for development in their constituencies
by providing information on the use of donor funds
government funds World Bank and the work of local NGOs (Kenya)
Websitehttpmsemakweliihubcokepages
homephp
innovation top 20
kasha Securely save
backup all your important
text messages for life Texts
of mobile transactions
evidence dates and other
details (Kenya)Website wwwkashamobi
Eat Out This comprehensive guide wil
give you prices of your favourite restaur
from fast food to ine dining based on
location type of event and even type of
cuisine anywhere in Nairobi Info about
restaurant includes wi-i access wine lis
maps and reviews (Kenya)
Website wwweatoutcoke
kivuo Enjoy online
shopping in Tanzania with
various payment methods
including mpesa airtel
money bank paypal or Visa
credit card (Tanzania)
Website wwwkivukocom
Map the cap This app provides
visualizations of latrines that need emptying
thus saving cesspool emptiers many rounds
in one area It will also identify hotspots
where sewage is being dumped and needs to
be removed (Uganda)
Website httpmapthecrapfreezokanet
11
1213
14
15
832019 The New Face of Innovation
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innovation top 2
bighte Monday Job seekers in
Kenya Uganda and Tanzania can use
it to receive alerts on job types they
have speciied as well as apply for the
jobs directly within the appWebsite wwwbrightermonday com
Hewa If yoursquore a fan of
Kenyan music Hewa is
a one stop shop where
you can access all Kenyan
local music buy using
airtime on your phone
or simply listen without
downloading (Kenya)
Website wwwhewacoke
Chei Use it to ind car
buyers and car sellers
-4WDrsquos pikipikis matatus
buses trucks throughout
East Africa and communic
by SMS or email (Kenya)
Website wwwchekicoke
MDGMaps Generate
printable maps that
show performance in
each of the Millinneiu
Development Goals i
different locations in
world (Uganda)
Website mdgmaps
appspotcom
Umuhuza Hi-Tech oes
An SMS-based real estate
application that allows customers
to search for houses apartments
and land for rent or for sale with a
simple text message (Rwanda)
Website httpwwwfacebook
compagesUmuhuza-Hi-Tech-
Brokers-Ltd
16
17
18
19
20
832019 The New Face of Innovation
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j u m p s t a
r t i n g
t e c h n o l o g y
E a s t A f r i
c a
R e g i o n
a l
Y o u n g P r o f
e s s i o n
a l s
T e c h n o
l o g y S y m p
o s i u m
Kampala UgandaApril 20th-21st 2012
HOSTED BY ENTERPRISE TECHNOLOGY
Tel +256-701 769 606Email potoaictcreativescom
wwwictcreativescom
832019 The New Face of Innovation
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832019 The New Face of Innovation
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COMING SOON TO A SCREEN NEAR YOU
WWWICTCREATIVESCOM
832019 The New Face of Innovation
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JOSHUA MUSASIZIHead of Operations African Vending Systems-Payway
E N T E R P R I S E T E C H N O L O G Y
I S S U E 8 | 2 0 1 2
10
executive discussion
Joshua Musasizi is surprised
and pleasantly delighted that
we are 10 minutes early for our
interview ldquoFor me business mo
at the speed of light I often ass
character by the ability to keep
timerdquo
Y ou wee estalished in 2009 in
Afica Whatrsquos the stoy
Well the founders are from
Russia and thatrsquos where the story begins
Previously in Russia all payments were
made using scratch cards from paying
for TV to electricity and water Every
time you wanted to top up you had to
buy a card get a pin number and reload
We often ind it tedious to queue and
pay bills or visit the bank because they
are open during working hours and yet
paradoxically we are supposed to be at
work during working hours To address
the problems of queues ineficient
tellers wasted time online purchases
and all the other inconveniences of
traditional payment methods the founders
established African Vending Systems as
an easy electronic payment system aware
that the challenges faced in Russia were
very similar to the ones Africans faced
Under the brand Payway this electronic
payment system was designed to service
multiple vendors because a user would
be able to pay bills bank pay for TV
airtime and any range of services that can
be bought from different companies and
service providers
All payments are done electronically
It makes sense because collecting
payments is not the core business of
utility companies or telecos for exampl
if someone with the expertise can do it
better then it should be left to them to
handle it This helps companies focus o
doing their core business excellently
In Africa we started off with Kenya and
then moved to Uganda which is now
our African base from which we shall
extend to other countries in the region
We currently have 20 locations with
our kiosks in Kampala and about 100
retailers with our mobile Point of Servi
terminals
collecting payments is
not the core business of
utility companies or teleco
for example if someone
with the expertise can do
better then it should be le
to them to handle it This
helps companies focus ondoing their core business
excellently
ldquo
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1124
executive discussio
You pym wok s h s of hs
ind in East Afica Is it eliale
Service providers have realized that they
can sell better and sell more through our
Kiosks our Mobile Point of Sale units and
the Web based Interface while customers
beneit from the convenience ubiquityof payment locations and speed of
transactions
Our kiosks are placed in public places like
retail outlets cinemas and other high
trafic areas where you select the service
you want to pay for ndashairtime TV internet
select the vendor enter your subscriber
number and once your cash is veriied
instantly your account is credited In
addition you get a receipt with an ID of the
terminal the date the time the operator
and the amount of money you paid Within
a few seconds the transaction is complete
compared to 10-15 minutes queuing at a
service providerrsquos ofice
We have heard some interesting stories for
example at one of the kiosks in Nalyaa we
had people asking for permission to take
their pictures beside the kiosks
Other people have been fearful of failing to
use the terminals but usually once they try
it they realize how easy and convenient
it is and they go and tell their colleagues
about it I have often sat and observed that
lsquowow-it-works momentrsquo when a person
comes to the kiosk for the irst time to
buy airtime for example and they receive
a conirmation instantly on their mobile
phone- the smile on their faces is amazing
(Our wow moment came when we tried to
buy airtime and instantly the logo of the
service provider changed)
With the webbased interface you simply
log in and pay for services using your
virtual wallet This is especially useful for
customers who do not have the time to
leave their ofices to clear bills buy airtime
and other time consuming tasks
The mobile Point of Service has proved
useful in rural areas small trading
centres (we have them in places as far as
Ntungamo Kalangala and Mbarara) where
where the internet is not very accessible
The PoS is a handheld device managed by
an individual who will help the customer
go through the entire payment process
How diffeent is you sevice fom
moile money offeed y vaious
telecos
Mobile money is strictly for transferring
money via a mobile phone thatrsquos the only
way it works and it is vendor dependent
Payway works on three platforms the
self-service kiosk the mobile PoS and
the web interface so issues of downtime
and delayed payments are non-existent
For example ever since we started our
operations in Uganda in May 2010 our
system has been down only once-for about
6 hours We are vendor neutral and weaccept payment for all services We also
have an accountability system where users
are given detailed receipts that can always
be referred to if they encounter a problem
with the service
Once we get fully integrated with the banks
users will also be able to transfer money
from the bank to their virtual wallet and
then pay for the services they need You
will also be able to transfer money from
one virtual wallet to another
Is you system fool poof Every
transaction you perform on our network
is visible to us For example we have a
machine at Tirupati and someone called to
say he put in his 50000= and the screen
went back to the home screen before
activating his orange internet However the
machine cannot accept any money before
a subscriber number is input- itrsquos a step by
step process because the money has to be
tied to unique numberAnother user said he inserted a 2000 note
and claimed that he did not get his airtime
We sent in our customer care rep who
opened the machine and upon examining
the cassette did not see any 2000 note
The machine organizes the money in
all the different denominations We are
thoroughly transparent accurate and all
the transactions can be seen in real time
Our only job as Payway is to facilitate
payments not to sell services so if a
customer indeed does not get the servic
they paid for ndashairtime in this case the
problem is usually with the service
provider who may be experiencingtechnical problems which has been the
case with one teleco this month
We have thoroughly tested all the secur
loopholes both human and non-human
ensure that our service is safe to use
Furthermore all our staff have undergo
both technical and customer friendly
training to deal with any customer quer
We even have a toll free line which is
available 24 hours everyday- all you hav
to do is quote your receipt number andyour problem
Can I use dollas in the ios How
aout othe cuencies O countefe
notes
There is a dollar function though right n
it is not in use The machine knows the
dollar ratendashit is programmed in the syst
however we have deactivated it for now
because all service providers would hav
provide different dollar rates which wou
signiicantly complicate the payment
process for the user However for a serv
provider like Multichoice the machine h
been customized to accept dollars at the
Multichoice exchange rate since paymen
have to be made in dollars The machine
is programmed to work with the curren
of the country In Kenya it will only acce
Kenyan Shillings in Uganda it only acce
Ugandan Shillings If you put in anything
else a paper or card or counterfeits it w
eject it
Who egulates you sevice if I have a
complaint against you
Whoever the regulator might be we are
not yet certain however in the event of
arbitration all transactions will leave
either a digital or paper trail so justice w
always be done The regulator can acces
our database and do all the veriication
832019 The New Face of Innovation
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12
E N T E R P R I S E T E C H N O L O G Y
I S S U
E 8 | 2 0 1 2
necessary
How do you guaantee the secuity of
money inside these ioss Can thieves
cay it away
(Joshua laughs contemplating an answer)
Yes they can be picked and taken away
however these particular ones are
designed to be indoors and monitored by
security There are outdoor
units which are more robust
and near impossible to move-
but they are currently not
available in Uganda
Which type of vendos
have found Payway most
attactive
Currently our client list
includes Uganda Telecom
MTN Orange Airtel DSTv and
Star TimesTV Warid Telecom
and Datanet We are in talks
with banks to integrate our
service with them so that very
soon customers will be able to
deposit money on their bank
accounts via Payway
How o i po by hg
one of these ioss on my
pemises What is the
pocess of getting a ios
on my pemises
Businesses can beneit
by earning commission
on sales made using the
kiosks However we do not
necessarily give kiosks to
every business we have to
irst assess the trafic on the premises
and determine whether it makes business
sense for us to have a kiosk or a mobilePoS If you want to become an agentdealer
you simply ill in an application form
we will come to the site and assess the
suitability
Cuently theersquos TV Intenet and
Aitime what othe sevices might
we e ale to access with the Payway
system
We are system programmers we wake up
everyday thinking about how we can make
Payway more useful to customers Herersquos
a great example We had a client come in
and request to have airtime of 50000 UGX
given to each of his 120 employees These
employees were all on different networksand the process had to be done manually
and accurately otherwise any mistake
in the numbers would be a loss on our
part After that horrendous experience I
gathered our team of programmers and we
developed a system for batch processing
With that system all we had to do was copy
and paste the numbers and the system
would automatically give them the airtime
We try to anticipate customer needs and
then program the system to satisfy that
need When a client walks up to us and
asks whether our system can perform a
certain task we say ldquoYesrdquo and then we
igure out how to make it a reality
Soon you will be able to pay for grocery
shopping at Uchumi Nakumatt fuel
school fees- for example St Lawrence
University now accepts fees payment
through the Payway network We also p
to enable online payments and integratinternational vendors like Paypal for
example
If I have a sevice that I want
customes to uy though Payw
how do I get onto you netwo
The most important requiremen
is to have an Application
Programming Interface (API)
which simply enables software
applications to talk to each other
in terms of how certain tasks
should be performed without th
user being aware of the backdoo
communication So the API woul
help your service talk to our syst
If it makes business sense we wo
be happy to integrate your servic
into our system we beneit from
commission off your sales
How else can these teminals
used
Therersquos commercial targeted
advertising on the kiosks
Our terminals have screens
which users can see and th
machines can be programm
to show advertising based
what users have paid for If
example a user pays for Wa
airtime the system will the
show a PakaSurf advert If the user pays
Airtel it may show something about Kik
Too Good
What do you do apat fom
pogamming
Programming takes a toll on you When
Irsquom not at work I spend time at home
with family looking after my three youn
children- two girls and one boy and my
older child- my wife Itrsquos refreshing
ldquoWhen a client walks up to us and asks
whether our system can perform a certain
task we say lsquoYesrsquo and then we igure out how
to make it a realityrdquo
executive discussion
832019 The New Face of Innovation
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enterprise innovatio
Companies tend to
want to play it safe-
hiring cookie cutter
employees who lsquoit in
with our corporate
culturersquo While this
plays out well for maintaining a brand
image it does zilch for keeping the
wheel of innovation spinning
Wersquove seen the dramatic climb
of companies that birthed an
innovation-a change in the way things
are done a new product or service
that offers new value but then over
time wersquove seen those same companies
slowly fade eventually becoming
irrelevant to the audiences that once
heralded their arrival We know that
those companies have eventually been
swallowed up in mergers bankruptcy
low value deals or mass exodus of
employees
What do companies need to do to
keep innovation alive and survive the
onslaught of ierce competition
1Hire dissenting opinion
Logic says this is professional
suicide but on the lipside hiring
different types of people provides
different solutions for old problems
Maintain a set of values that you hold
dear in your company-integrity loyalty
commitment hardwork but dissentingopinion should have its ield day as
long as it can be justiied with facts and
igures
2Turn the apple cart
Innovators are people who
question everything-can it be done
more eficiently more creatively
totally differently Often we have
preconceived ideas about how things
should be done when there is no real
logic and it all boils down to personal
preference Innovators however are
people who upset the cart and discover
that consumers have actually been
looking for something new
3Keep your ear to the ground
Some managers are too engrossed
in daily operations that they do not see
the signs of the times-trends that are
going to affect their businesses Social
media for example has long been on
the scene and while a few companies
took note and started harnessing its
marketing power others continued
with expensive traditional marketing to
their detriment
4Be the customer
Customers needs are constantly
growing and luctuating and although
they cannot all be satisiied there areneeds that are constantly echoed
Companies need to think like the
customer not like the service provider
in order to be able to innovate a new
way of providing an old service
Applersquos Steve Jobs was a stickler for
this-all the technologies iPod iPhone
iPad he invented addressed his own
pet peeves If something irks you- it
probably irks most people too-solve it
5Invite the rank and file to theroundtable
Companies live with a common falsity
that managers have all the best ideas
however it is usually unheard break
away factions in the lowest rungs that
often end up building rival companies
with great innovations Clever
companies invite everyone to suggest
an idea for improvement
How to keep innovation alive in your company and re-invent your brand
STAYING AHEAD OF THE COMPETITIONJoyce kyeyune Tonda
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E N T E R P R I S E T E C H N O L O G Y
N O V E
M B E R D E C E M B E R 2 0 0 9
14
STEVEJOBSAn enigma alive an icon dead what did that odd lsquoirsquo nomenclature really mean
On October 5th the man who had been the fulcrum of Applersquos revolutionary products- the iMac Bhe iPod the iPhone and the iPad succumbed to pancreatic cancer Tributes lowed far and wide
Barack Obama to David Cameron to rivals like Microsoftrsquos Bill Gates Samsungrsquos GS Choi with wApple was embroiled in a patents battle to media maestro Rupert Murdorch From China 35 miributes were sent in and Jobrsquos death became one of the most talked about events in recent hi
with 10000 tweets per second
1955-2011
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1524
tribu
He was known as the egomaniac of
Silicon Valley and was oficially
acknowledged as one of Americarsquos
toughest bosses in 1993
Several theories have been suggested for
the unique lsquoirsquo naming trend that Apple
adapted One theory suggests that this
unconventional naming policy was copied
from Intel around the time Intel wanted to
brand their versions in the 80s The lsquoirsquo stood
for Intel and was placed before a numerical
representation of a version eg i8768
instead of just 8768
Another theory suggests it stands for
lsquointernetrsquo since many of the Apple products
provide access to the web
Then there are the more romantic theories
suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo
device you can call your own
In 1998 at the lsquoApple Back on Trackrsquo when
Steve Jobs introduced the iMac computer
to the world amd he displayed a slide that
supported the romanticists the lsquoirsquo stood for
internet individual instruct inform and
inspire because it did all of those things for
the individual
Was he an innovator who believed what
worked for him what solved his problems
would probably do the same for everyone
else Your son might walk with an iPod
everywhere he goes your daughter might
be glued to her Mac computer and your
spouse might be begging you to get them
the latest iPhone You might use iTunes
software to arrange your Michael Jackson
collection and your toddler might love that
Pixar-animated movieToy Story or A Bugrsquos
Life Whatever Apple product has made itsway into your life Steve Jobs is responsible
for its innovative features sleek design an
marketability
Perhaps Jobs was a highly individualistic
person who believed in the philosophy
of self After all when he resumed as
Applersquos CEO in 1997 he got rid of all their
philanthropic programs claiming that the
should wait to make proit then think abo
giving it away to charity
Was he a narcissist Does the lsquoirsquo in those
brand names actually stand for Steve Jobs
himself
Regardless of his motivation and shades
of egomania Jobs justiiably brought
technology home- by taking the complex
out of it and making it simple beautiful an
useful- all the those characteristics we va
in our lives
Melissa Kyeyunemelissakyeyuneyahoocom
1969 Introduced tocomputers byWozniak Stephen
1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet
1976Launches AppleComputer withWozniak
1980LaunchesmassivelysuccessfulApple II and thecompany goespublic
1980Steve Jobs worth$200 million atage 25
1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup
1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million
1988Releases NeXTCube PC but salesflounder
1991
Married in BuddhistCeremony
1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn
1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily
2001Job once again stunsthe world with the
digital music deviceiPod
2003Jobsdiagnosedwithpancreaticcancer
2007iPhonewows theindustry as theultimate digitalconvergencedebice
2010iPad unveiled withimmense success
2011Jobs resigns asApple CEO anddies a fewmonths later
2011Jobs valuedat $83 bn
1998The stunning whitedesign iMac isintroduced and putsApple back onthe map
TIMELINE OF INNOVATION
832019 The New Face of Innovation
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E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
THE NEW FACE OF
INNOVATION
APPLICAT
GALORE
EAST AFR
THE TOP 2
gt Financial
gt Social servi
gt Whistleblowgt Games
gt Governmen
gt Sports
gt Health
gt Entertainme
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1724
innovation top 2
What is a ille app
Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for
innovators to constantly come up with new ideas that are not only practical but also new and
exciting to the market
Usaility How easily adaptable would people be to this new app No matter how great and
useful your app is if it is very complicated for the end user it will not succeed especially in a
commercial setting
Commecial aspect Can you actually make money from this app Unless you are in the char
business you need to develop an application that you can actually make money from If it is
one that allows per user subscription so much the better It is more astute to make smaller
revenues over a long period of time than try and make huge proits in one kill
Successfully commecializing the app Make it free the irst time you launch it This remov
the hurdles for irst time users Manage it by providing user names for anyone interested in
gaining access Once you have a large number of users then you can levy a users fee once
people are addicted When the users numbers grow constantly then revenue can also be
gained through advertising Advertisers are very interested in wide user networks for massiv
coverage of their products
My ille app
The online reservation system
bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service
you needbull Works for users who need to book on short notice
bull Administrative costs are lowered for any business that uses an online reservation system
bull Provides the owners of the service a wider network coverage
bull It often provides you the best bargains for say hotels tickets holidays travel
PERSPECTIVE ON THE lsquoKILLER APPrsquo
Veronica Ssempebwa is the General
Manager for SW Global an African
founded application services provider
with operations in 10 countries across the
world Veronica Ssempebwa has 10 years
experience working in inancial services
and ICT sectors She holds a Masters
Degree in International Business from the
University of Wolverhampton England
SW Global is one of the irst globally
competitive technology companies to
emerge from West Africa and penetrate
the global information technology (IT)
marketThe SW Global model is a uniqueadaptation of the now well-known ASP
model
The company is successfully implementing
a new paradigm that is based upon
world-class cutting-edge applications
development and delivery Its software
as service business focuses oninancial
Intermediation Consumer Aggregation
and Application Service Provision
rECOMMENDEDrEADING
Downloadeoo fom
httpwwwafiappscompostafican-apps-in-a-
gloal-maetplace
Veonica Ssempewa
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1824
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
8
Mafuta GO Keeps you up to date with fuel prices in stations near you
around the city helping you save on fuel costs (Uganda)
Website httpmafutagoappspotcom
innovation top 20
Niohapa This app enables you to earn
loyalty points for visiting different location
in Nairobi thus providing businesses an
opportunity to reward their most loyal
customers Nikohapa translates to ldquoI am
hererdquo (Kenya)Website wwwnikohapacom
e-Soo Gives farmers consumers
and traders accurate market text
messages on commodities and prices
It is currently used in 50 markets with
plans for increased usage (Rwanda )Website httpwwwesokogovrw
MedAfica Users subscribe to a number
of health services including symptom
checkers irst-aid information doctor amp
hospital directories (Kenya)
Website wwwshimbamobilecom
GetH2O Mtaani If you love strate
you will enjoy this game which invo
survival in an African ghetto where
have to battle gangs ind clean wa
money and prosper (Kenya)
Website wwwgeth20gamecom
1
2
3 4
5
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1924
iCow Gives diary farmers information
on keeping their cows healthy from
diseases improving milk production
care during gestation and the nearest
vet (Kenya)
Website wwwicowcoke
Matatu Fastest
downloaded application
in Uganda- it is an
electronic rendition of
the card game popularly
played in Uganda
where an individual
has to inish playing all
their cards before their
opponent There are
plans to introduce Matatu
tournaments (Uganda)
Website wwwmarket
androidcom
ZWod Fun educational tool that teaches
children how to spell as they destroy
zombies
Website httpwwwfacebookcomZword
Shoppes Delight Helps consumers compare
prices across various retailers and ind and receive
bargain alerts (Kenya)
Website wwwmarketandroidcom
Loopa In Luganda the word lsquolooparsquomeans
lsquoto report to the authoritiesrsquo Loopa is an eco
visualizing tool that enables the community to
report water pollution in their area (Uganda)
Website httpwedcomugandacomloopa
innovation top 2
6
7
8
9 10
832019 The New Face of Innovation
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E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
20
Msema kweli (Msema Kweli which means
lsquoTruth tellerrsquo) enables citizens to hold area MPs
accountable for development in their constituencies
by providing information on the use of donor funds
government funds World Bank and the work of local NGOs (Kenya)
Websitehttpmsemakweliihubcokepages
homephp
innovation top 20
kasha Securely save
backup all your important
text messages for life Texts
of mobile transactions
evidence dates and other
details (Kenya)Website wwwkashamobi
Eat Out This comprehensive guide wil
give you prices of your favourite restaur
from fast food to ine dining based on
location type of event and even type of
cuisine anywhere in Nairobi Info about
restaurant includes wi-i access wine lis
maps and reviews (Kenya)
Website wwweatoutcoke
kivuo Enjoy online
shopping in Tanzania with
various payment methods
including mpesa airtel
money bank paypal or Visa
credit card (Tanzania)
Website wwwkivukocom
Map the cap This app provides
visualizations of latrines that need emptying
thus saving cesspool emptiers many rounds
in one area It will also identify hotspots
where sewage is being dumped and needs to
be removed (Uganda)
Website httpmapthecrapfreezokanet
11
1213
14
15
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2124
innovation top 2
bighte Monday Job seekers in
Kenya Uganda and Tanzania can use
it to receive alerts on job types they
have speciied as well as apply for the
jobs directly within the appWebsite wwwbrightermonday com
Hewa If yoursquore a fan of
Kenyan music Hewa is
a one stop shop where
you can access all Kenyan
local music buy using
airtime on your phone
or simply listen without
downloading (Kenya)
Website wwwhewacoke
Chei Use it to ind car
buyers and car sellers
-4WDrsquos pikipikis matatus
buses trucks throughout
East Africa and communic
by SMS or email (Kenya)
Website wwwchekicoke
MDGMaps Generate
printable maps that
show performance in
each of the Millinneiu
Development Goals i
different locations in
world (Uganda)
Website mdgmaps
appspotcom
Umuhuza Hi-Tech oes
An SMS-based real estate
application that allows customers
to search for houses apartments
and land for rent or for sale with a
simple text message (Rwanda)
Website httpwwwfacebook
compagesUmuhuza-Hi-Tech-
Brokers-Ltd
16
17
18
19
20
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2224
j u m p s t a
r t i n g
t e c h n o l o g y
E a s t A f r i
c a
R e g i o n
a l
Y o u n g P r o f
e s s i o n
a l s
T e c h n o
l o g y S y m p
o s i u m
Kampala UgandaApril 20th-21st 2012
HOSTED BY ENTERPRISE TECHNOLOGY
Tel +256-701 769 606Email potoaictcreativescom
wwwictcreativescom
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2324
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2424
COMING SOON TO A SCREEN NEAR YOU
WWWICTCREATIVESCOM
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1124
executive discussio
You pym wok s h s of hs
ind in East Afica Is it eliale
Service providers have realized that they
can sell better and sell more through our
Kiosks our Mobile Point of Sale units and
the Web based Interface while customers
beneit from the convenience ubiquityof payment locations and speed of
transactions
Our kiosks are placed in public places like
retail outlets cinemas and other high
trafic areas where you select the service
you want to pay for ndashairtime TV internet
select the vendor enter your subscriber
number and once your cash is veriied
instantly your account is credited In
addition you get a receipt with an ID of the
terminal the date the time the operator
and the amount of money you paid Within
a few seconds the transaction is complete
compared to 10-15 minutes queuing at a
service providerrsquos ofice
We have heard some interesting stories for
example at one of the kiosks in Nalyaa we
had people asking for permission to take
their pictures beside the kiosks
Other people have been fearful of failing to
use the terminals but usually once they try
it they realize how easy and convenient
it is and they go and tell their colleagues
about it I have often sat and observed that
lsquowow-it-works momentrsquo when a person
comes to the kiosk for the irst time to
buy airtime for example and they receive
a conirmation instantly on their mobile
phone- the smile on their faces is amazing
(Our wow moment came when we tried to
buy airtime and instantly the logo of the
service provider changed)
With the webbased interface you simply
log in and pay for services using your
virtual wallet This is especially useful for
customers who do not have the time to
leave their ofices to clear bills buy airtime
and other time consuming tasks
The mobile Point of Service has proved
useful in rural areas small trading
centres (we have them in places as far as
Ntungamo Kalangala and Mbarara) where
where the internet is not very accessible
The PoS is a handheld device managed by
an individual who will help the customer
go through the entire payment process
How diffeent is you sevice fom
moile money offeed y vaious
telecos
Mobile money is strictly for transferring
money via a mobile phone thatrsquos the only
way it works and it is vendor dependent
Payway works on three platforms the
self-service kiosk the mobile PoS and
the web interface so issues of downtime
and delayed payments are non-existent
For example ever since we started our
operations in Uganda in May 2010 our
system has been down only once-for about
6 hours We are vendor neutral and weaccept payment for all services We also
have an accountability system where users
are given detailed receipts that can always
be referred to if they encounter a problem
with the service
Once we get fully integrated with the banks
users will also be able to transfer money
from the bank to their virtual wallet and
then pay for the services they need You
will also be able to transfer money from
one virtual wallet to another
Is you system fool poof Every
transaction you perform on our network
is visible to us For example we have a
machine at Tirupati and someone called to
say he put in his 50000= and the screen
went back to the home screen before
activating his orange internet However the
machine cannot accept any money before
a subscriber number is input- itrsquos a step by
step process because the money has to be
tied to unique numberAnother user said he inserted a 2000 note
and claimed that he did not get his airtime
We sent in our customer care rep who
opened the machine and upon examining
the cassette did not see any 2000 note
The machine organizes the money in
all the different denominations We are
thoroughly transparent accurate and all
the transactions can be seen in real time
Our only job as Payway is to facilitate
payments not to sell services so if a
customer indeed does not get the servic
they paid for ndashairtime in this case the
problem is usually with the service
provider who may be experiencingtechnical problems which has been the
case with one teleco this month
We have thoroughly tested all the secur
loopholes both human and non-human
ensure that our service is safe to use
Furthermore all our staff have undergo
both technical and customer friendly
training to deal with any customer quer
We even have a toll free line which is
available 24 hours everyday- all you hav
to do is quote your receipt number andyour problem
Can I use dollas in the ios How
aout othe cuencies O countefe
notes
There is a dollar function though right n
it is not in use The machine knows the
dollar ratendashit is programmed in the syst
however we have deactivated it for now
because all service providers would hav
provide different dollar rates which wou
signiicantly complicate the payment
process for the user However for a serv
provider like Multichoice the machine h
been customized to accept dollars at the
Multichoice exchange rate since paymen
have to be made in dollars The machine
is programmed to work with the curren
of the country In Kenya it will only acce
Kenyan Shillings in Uganda it only acce
Ugandan Shillings If you put in anything
else a paper or card or counterfeits it w
eject it
Who egulates you sevice if I have a
complaint against you
Whoever the regulator might be we are
not yet certain however in the event of
arbitration all transactions will leave
either a digital or paper trail so justice w
always be done The regulator can acces
our database and do all the veriication
832019 The New Face of Innovation
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12
E N T E R P R I S E T E C H N O L O G Y
I S S U
E 8 | 2 0 1 2
necessary
How do you guaantee the secuity of
money inside these ioss Can thieves
cay it away
(Joshua laughs contemplating an answer)
Yes they can be picked and taken away
however these particular ones are
designed to be indoors and monitored by
security There are outdoor
units which are more robust
and near impossible to move-
but they are currently not
available in Uganda
Which type of vendos
have found Payway most
attactive
Currently our client list
includes Uganda Telecom
MTN Orange Airtel DSTv and
Star TimesTV Warid Telecom
and Datanet We are in talks
with banks to integrate our
service with them so that very
soon customers will be able to
deposit money on their bank
accounts via Payway
How o i po by hg
one of these ioss on my
pemises What is the
pocess of getting a ios
on my pemises
Businesses can beneit
by earning commission
on sales made using the
kiosks However we do not
necessarily give kiosks to
every business we have to
irst assess the trafic on the premises
and determine whether it makes business
sense for us to have a kiosk or a mobilePoS If you want to become an agentdealer
you simply ill in an application form
we will come to the site and assess the
suitability
Cuently theersquos TV Intenet and
Aitime what othe sevices might
we e ale to access with the Payway
system
We are system programmers we wake up
everyday thinking about how we can make
Payway more useful to customers Herersquos
a great example We had a client come in
and request to have airtime of 50000 UGX
given to each of his 120 employees These
employees were all on different networksand the process had to be done manually
and accurately otherwise any mistake
in the numbers would be a loss on our
part After that horrendous experience I
gathered our team of programmers and we
developed a system for batch processing
With that system all we had to do was copy
and paste the numbers and the system
would automatically give them the airtime
We try to anticipate customer needs and
then program the system to satisfy that
need When a client walks up to us and
asks whether our system can perform a
certain task we say ldquoYesrdquo and then we
igure out how to make it a reality
Soon you will be able to pay for grocery
shopping at Uchumi Nakumatt fuel
school fees- for example St Lawrence
University now accepts fees payment
through the Payway network We also p
to enable online payments and integratinternational vendors like Paypal for
example
If I have a sevice that I want
customes to uy though Payw
how do I get onto you netwo
The most important requiremen
is to have an Application
Programming Interface (API)
which simply enables software
applications to talk to each other
in terms of how certain tasks
should be performed without th
user being aware of the backdoo
communication So the API woul
help your service talk to our syst
If it makes business sense we wo
be happy to integrate your servic
into our system we beneit from
commission off your sales
How else can these teminals
used
Therersquos commercial targeted
advertising on the kiosks
Our terminals have screens
which users can see and th
machines can be programm
to show advertising based
what users have paid for If
example a user pays for Wa
airtime the system will the
show a PakaSurf advert If the user pays
Airtel it may show something about Kik
Too Good
What do you do apat fom
pogamming
Programming takes a toll on you When
Irsquom not at work I spend time at home
with family looking after my three youn
children- two girls and one boy and my
older child- my wife Itrsquos refreshing
ldquoWhen a client walks up to us and asks
whether our system can perform a certain
task we say lsquoYesrsquo and then we igure out how
to make it a realityrdquo
executive discussion
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1324
enterprise innovatio
Companies tend to
want to play it safe-
hiring cookie cutter
employees who lsquoit in
with our corporate
culturersquo While this
plays out well for maintaining a brand
image it does zilch for keeping the
wheel of innovation spinning
Wersquove seen the dramatic climb
of companies that birthed an
innovation-a change in the way things
are done a new product or service
that offers new value but then over
time wersquove seen those same companies
slowly fade eventually becoming
irrelevant to the audiences that once
heralded their arrival We know that
those companies have eventually been
swallowed up in mergers bankruptcy
low value deals or mass exodus of
employees
What do companies need to do to
keep innovation alive and survive the
onslaught of ierce competition
1Hire dissenting opinion
Logic says this is professional
suicide but on the lipside hiring
different types of people provides
different solutions for old problems
Maintain a set of values that you hold
dear in your company-integrity loyalty
commitment hardwork but dissentingopinion should have its ield day as
long as it can be justiied with facts and
igures
2Turn the apple cart
Innovators are people who
question everything-can it be done
more eficiently more creatively
totally differently Often we have
preconceived ideas about how things
should be done when there is no real
logic and it all boils down to personal
preference Innovators however are
people who upset the cart and discover
that consumers have actually been
looking for something new
3Keep your ear to the ground
Some managers are too engrossed
in daily operations that they do not see
the signs of the times-trends that are
going to affect their businesses Social
media for example has long been on
the scene and while a few companies
took note and started harnessing its
marketing power others continued
with expensive traditional marketing to
their detriment
4Be the customer
Customers needs are constantly
growing and luctuating and although
they cannot all be satisiied there areneeds that are constantly echoed
Companies need to think like the
customer not like the service provider
in order to be able to innovate a new
way of providing an old service
Applersquos Steve Jobs was a stickler for
this-all the technologies iPod iPhone
iPad he invented addressed his own
pet peeves If something irks you- it
probably irks most people too-solve it
5Invite the rank and file to theroundtable
Companies live with a common falsity
that managers have all the best ideas
however it is usually unheard break
away factions in the lowest rungs that
often end up building rival companies
with great innovations Clever
companies invite everyone to suggest
an idea for improvement
How to keep innovation alive in your company and re-invent your brand
STAYING AHEAD OF THE COMPETITIONJoyce kyeyune Tonda
832019 The New Face of Innovation
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E N T E R P R I S E T E C H N O L O G Y
N O V E
M B E R D E C E M B E R 2 0 0 9
14
STEVEJOBSAn enigma alive an icon dead what did that odd lsquoirsquo nomenclature really mean
On October 5th the man who had been the fulcrum of Applersquos revolutionary products- the iMac Bhe iPod the iPhone and the iPad succumbed to pancreatic cancer Tributes lowed far and wide
Barack Obama to David Cameron to rivals like Microsoftrsquos Bill Gates Samsungrsquos GS Choi with wApple was embroiled in a patents battle to media maestro Rupert Murdorch From China 35 miributes were sent in and Jobrsquos death became one of the most talked about events in recent hi
with 10000 tweets per second
1955-2011
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1524
tribu
He was known as the egomaniac of
Silicon Valley and was oficially
acknowledged as one of Americarsquos
toughest bosses in 1993
Several theories have been suggested for
the unique lsquoirsquo naming trend that Apple
adapted One theory suggests that this
unconventional naming policy was copied
from Intel around the time Intel wanted to
brand their versions in the 80s The lsquoirsquo stood
for Intel and was placed before a numerical
representation of a version eg i8768
instead of just 8768
Another theory suggests it stands for
lsquointernetrsquo since many of the Apple products
provide access to the web
Then there are the more romantic theories
suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo
device you can call your own
In 1998 at the lsquoApple Back on Trackrsquo when
Steve Jobs introduced the iMac computer
to the world amd he displayed a slide that
supported the romanticists the lsquoirsquo stood for
internet individual instruct inform and
inspire because it did all of those things for
the individual
Was he an innovator who believed what
worked for him what solved his problems
would probably do the same for everyone
else Your son might walk with an iPod
everywhere he goes your daughter might
be glued to her Mac computer and your
spouse might be begging you to get them
the latest iPhone You might use iTunes
software to arrange your Michael Jackson
collection and your toddler might love that
Pixar-animated movieToy Story or A Bugrsquos
Life Whatever Apple product has made itsway into your life Steve Jobs is responsible
for its innovative features sleek design an
marketability
Perhaps Jobs was a highly individualistic
person who believed in the philosophy
of self After all when he resumed as
Applersquos CEO in 1997 he got rid of all their
philanthropic programs claiming that the
should wait to make proit then think abo
giving it away to charity
Was he a narcissist Does the lsquoirsquo in those
brand names actually stand for Steve Jobs
himself
Regardless of his motivation and shades
of egomania Jobs justiiably brought
technology home- by taking the complex
out of it and making it simple beautiful an
useful- all the those characteristics we va
in our lives
Melissa Kyeyunemelissakyeyuneyahoocom
1969 Introduced tocomputers byWozniak Stephen
1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet
1976Launches AppleComputer withWozniak
1980LaunchesmassivelysuccessfulApple II and thecompany goespublic
1980Steve Jobs worth$200 million atage 25
1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup
1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million
1988Releases NeXTCube PC but salesflounder
1991
Married in BuddhistCeremony
1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn
1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily
2001Job once again stunsthe world with the
digital music deviceiPod
2003Jobsdiagnosedwithpancreaticcancer
2007iPhonewows theindustry as theultimate digitalconvergencedebice
2010iPad unveiled withimmense success
2011Jobs resigns asApple CEO anddies a fewmonths later
2011Jobs valuedat $83 bn
1998The stunning whitedesign iMac isintroduced and putsApple back onthe map
TIMELINE OF INNOVATION
832019 The New Face of Innovation
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E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
THE NEW FACE OF
INNOVATION
APPLICAT
GALORE
EAST AFR
THE TOP 2
gt Financial
gt Social servi
gt Whistleblowgt Games
gt Governmen
gt Sports
gt Health
gt Entertainme
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1724
innovation top 2
What is a ille app
Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for
innovators to constantly come up with new ideas that are not only practical but also new and
exciting to the market
Usaility How easily adaptable would people be to this new app No matter how great and
useful your app is if it is very complicated for the end user it will not succeed especially in a
commercial setting
Commecial aspect Can you actually make money from this app Unless you are in the char
business you need to develop an application that you can actually make money from If it is
one that allows per user subscription so much the better It is more astute to make smaller
revenues over a long period of time than try and make huge proits in one kill
Successfully commecializing the app Make it free the irst time you launch it This remov
the hurdles for irst time users Manage it by providing user names for anyone interested in
gaining access Once you have a large number of users then you can levy a users fee once
people are addicted When the users numbers grow constantly then revenue can also be
gained through advertising Advertisers are very interested in wide user networks for massiv
coverage of their products
My ille app
The online reservation system
bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service
you needbull Works for users who need to book on short notice
bull Administrative costs are lowered for any business that uses an online reservation system
bull Provides the owners of the service a wider network coverage
bull It often provides you the best bargains for say hotels tickets holidays travel
PERSPECTIVE ON THE lsquoKILLER APPrsquo
Veronica Ssempebwa is the General
Manager for SW Global an African
founded application services provider
with operations in 10 countries across the
world Veronica Ssempebwa has 10 years
experience working in inancial services
and ICT sectors She holds a Masters
Degree in International Business from the
University of Wolverhampton England
SW Global is one of the irst globally
competitive technology companies to
emerge from West Africa and penetrate
the global information technology (IT)
marketThe SW Global model is a uniqueadaptation of the now well-known ASP
model
The company is successfully implementing
a new paradigm that is based upon
world-class cutting-edge applications
development and delivery Its software
as service business focuses oninancial
Intermediation Consumer Aggregation
and Application Service Provision
rECOMMENDEDrEADING
Downloadeoo fom
httpwwwafiappscompostafican-apps-in-a-
gloal-maetplace
Veonica Ssempewa
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1824
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
8
Mafuta GO Keeps you up to date with fuel prices in stations near you
around the city helping you save on fuel costs (Uganda)
Website httpmafutagoappspotcom
innovation top 20
Niohapa This app enables you to earn
loyalty points for visiting different location
in Nairobi thus providing businesses an
opportunity to reward their most loyal
customers Nikohapa translates to ldquoI am
hererdquo (Kenya)Website wwwnikohapacom
e-Soo Gives farmers consumers
and traders accurate market text
messages on commodities and prices
It is currently used in 50 markets with
plans for increased usage (Rwanda )Website httpwwwesokogovrw
MedAfica Users subscribe to a number
of health services including symptom
checkers irst-aid information doctor amp
hospital directories (Kenya)
Website wwwshimbamobilecom
GetH2O Mtaani If you love strate
you will enjoy this game which invo
survival in an African ghetto where
have to battle gangs ind clean wa
money and prosper (Kenya)
Website wwwgeth20gamecom
1
2
3 4
5
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1924
iCow Gives diary farmers information
on keeping their cows healthy from
diseases improving milk production
care during gestation and the nearest
vet (Kenya)
Website wwwicowcoke
Matatu Fastest
downloaded application
in Uganda- it is an
electronic rendition of
the card game popularly
played in Uganda
where an individual
has to inish playing all
their cards before their
opponent There are
plans to introduce Matatu
tournaments (Uganda)
Website wwwmarket
androidcom
ZWod Fun educational tool that teaches
children how to spell as they destroy
zombies
Website httpwwwfacebookcomZword
Shoppes Delight Helps consumers compare
prices across various retailers and ind and receive
bargain alerts (Kenya)
Website wwwmarketandroidcom
Loopa In Luganda the word lsquolooparsquomeans
lsquoto report to the authoritiesrsquo Loopa is an eco
visualizing tool that enables the community to
report water pollution in their area (Uganda)
Website httpwedcomugandacomloopa
innovation top 2
6
7
8
9 10
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2024
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
20
Msema kweli (Msema Kweli which means
lsquoTruth tellerrsquo) enables citizens to hold area MPs
accountable for development in their constituencies
by providing information on the use of donor funds
government funds World Bank and the work of local NGOs (Kenya)
Websitehttpmsemakweliihubcokepages
homephp
innovation top 20
kasha Securely save
backup all your important
text messages for life Texts
of mobile transactions
evidence dates and other
details (Kenya)Website wwwkashamobi
Eat Out This comprehensive guide wil
give you prices of your favourite restaur
from fast food to ine dining based on
location type of event and even type of
cuisine anywhere in Nairobi Info about
restaurant includes wi-i access wine lis
maps and reviews (Kenya)
Website wwweatoutcoke
kivuo Enjoy online
shopping in Tanzania with
various payment methods
including mpesa airtel
money bank paypal or Visa
credit card (Tanzania)
Website wwwkivukocom
Map the cap This app provides
visualizations of latrines that need emptying
thus saving cesspool emptiers many rounds
in one area It will also identify hotspots
where sewage is being dumped and needs to
be removed (Uganda)
Website httpmapthecrapfreezokanet
11
1213
14
15
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2124
innovation top 2
bighte Monday Job seekers in
Kenya Uganda and Tanzania can use
it to receive alerts on job types they
have speciied as well as apply for the
jobs directly within the appWebsite wwwbrightermonday com
Hewa If yoursquore a fan of
Kenyan music Hewa is
a one stop shop where
you can access all Kenyan
local music buy using
airtime on your phone
or simply listen without
downloading (Kenya)
Website wwwhewacoke
Chei Use it to ind car
buyers and car sellers
-4WDrsquos pikipikis matatus
buses trucks throughout
East Africa and communic
by SMS or email (Kenya)
Website wwwchekicoke
MDGMaps Generate
printable maps that
show performance in
each of the Millinneiu
Development Goals i
different locations in
world (Uganda)
Website mdgmaps
appspotcom
Umuhuza Hi-Tech oes
An SMS-based real estate
application that allows customers
to search for houses apartments
and land for rent or for sale with a
simple text message (Rwanda)
Website httpwwwfacebook
compagesUmuhuza-Hi-Tech-
Brokers-Ltd
16
17
18
19
20
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2224
j u m p s t a
r t i n g
t e c h n o l o g y
E a s t A f r i
c a
R e g i o n
a l
Y o u n g P r o f
e s s i o n
a l s
T e c h n o
l o g y S y m p
o s i u m
Kampala UgandaApril 20th-21st 2012
HOSTED BY ENTERPRISE TECHNOLOGY
Tel +256-701 769 606Email potoaictcreativescom
wwwictcreativescom
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2324
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2424
COMING SOON TO A SCREEN NEAR YOU
WWWICTCREATIVESCOM
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1224
12
E N T E R P R I S E T E C H N O L O G Y
I S S U
E 8 | 2 0 1 2
necessary
How do you guaantee the secuity of
money inside these ioss Can thieves
cay it away
(Joshua laughs contemplating an answer)
Yes they can be picked and taken away
however these particular ones are
designed to be indoors and monitored by
security There are outdoor
units which are more robust
and near impossible to move-
but they are currently not
available in Uganda
Which type of vendos
have found Payway most
attactive
Currently our client list
includes Uganda Telecom
MTN Orange Airtel DSTv and
Star TimesTV Warid Telecom
and Datanet We are in talks
with banks to integrate our
service with them so that very
soon customers will be able to
deposit money on their bank
accounts via Payway
How o i po by hg
one of these ioss on my
pemises What is the
pocess of getting a ios
on my pemises
Businesses can beneit
by earning commission
on sales made using the
kiosks However we do not
necessarily give kiosks to
every business we have to
irst assess the trafic on the premises
and determine whether it makes business
sense for us to have a kiosk or a mobilePoS If you want to become an agentdealer
you simply ill in an application form
we will come to the site and assess the
suitability
Cuently theersquos TV Intenet and
Aitime what othe sevices might
we e ale to access with the Payway
system
We are system programmers we wake up
everyday thinking about how we can make
Payway more useful to customers Herersquos
a great example We had a client come in
and request to have airtime of 50000 UGX
given to each of his 120 employees These
employees were all on different networksand the process had to be done manually
and accurately otherwise any mistake
in the numbers would be a loss on our
part After that horrendous experience I
gathered our team of programmers and we
developed a system for batch processing
With that system all we had to do was copy
and paste the numbers and the system
would automatically give them the airtime
We try to anticipate customer needs and
then program the system to satisfy that
need When a client walks up to us and
asks whether our system can perform a
certain task we say ldquoYesrdquo and then we
igure out how to make it a reality
Soon you will be able to pay for grocery
shopping at Uchumi Nakumatt fuel
school fees- for example St Lawrence
University now accepts fees payment
through the Payway network We also p
to enable online payments and integratinternational vendors like Paypal for
example
If I have a sevice that I want
customes to uy though Payw
how do I get onto you netwo
The most important requiremen
is to have an Application
Programming Interface (API)
which simply enables software
applications to talk to each other
in terms of how certain tasks
should be performed without th
user being aware of the backdoo
communication So the API woul
help your service talk to our syst
If it makes business sense we wo
be happy to integrate your servic
into our system we beneit from
commission off your sales
How else can these teminals
used
Therersquos commercial targeted
advertising on the kiosks
Our terminals have screens
which users can see and th
machines can be programm
to show advertising based
what users have paid for If
example a user pays for Wa
airtime the system will the
show a PakaSurf advert If the user pays
Airtel it may show something about Kik
Too Good
What do you do apat fom
pogamming
Programming takes a toll on you When
Irsquom not at work I spend time at home
with family looking after my three youn
children- two girls and one boy and my
older child- my wife Itrsquos refreshing
ldquoWhen a client walks up to us and asks
whether our system can perform a certain
task we say lsquoYesrsquo and then we igure out how
to make it a realityrdquo
executive discussion
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1324
enterprise innovatio
Companies tend to
want to play it safe-
hiring cookie cutter
employees who lsquoit in
with our corporate
culturersquo While this
plays out well for maintaining a brand
image it does zilch for keeping the
wheel of innovation spinning
Wersquove seen the dramatic climb
of companies that birthed an
innovation-a change in the way things
are done a new product or service
that offers new value but then over
time wersquove seen those same companies
slowly fade eventually becoming
irrelevant to the audiences that once
heralded their arrival We know that
those companies have eventually been
swallowed up in mergers bankruptcy
low value deals or mass exodus of
employees
What do companies need to do to
keep innovation alive and survive the
onslaught of ierce competition
1Hire dissenting opinion
Logic says this is professional
suicide but on the lipside hiring
different types of people provides
different solutions for old problems
Maintain a set of values that you hold
dear in your company-integrity loyalty
commitment hardwork but dissentingopinion should have its ield day as
long as it can be justiied with facts and
igures
2Turn the apple cart
Innovators are people who
question everything-can it be done
more eficiently more creatively
totally differently Often we have
preconceived ideas about how things
should be done when there is no real
logic and it all boils down to personal
preference Innovators however are
people who upset the cart and discover
that consumers have actually been
looking for something new
3Keep your ear to the ground
Some managers are too engrossed
in daily operations that they do not see
the signs of the times-trends that are
going to affect their businesses Social
media for example has long been on
the scene and while a few companies
took note and started harnessing its
marketing power others continued
with expensive traditional marketing to
their detriment
4Be the customer
Customers needs are constantly
growing and luctuating and although
they cannot all be satisiied there areneeds that are constantly echoed
Companies need to think like the
customer not like the service provider
in order to be able to innovate a new
way of providing an old service
Applersquos Steve Jobs was a stickler for
this-all the technologies iPod iPhone
iPad he invented addressed his own
pet peeves If something irks you- it
probably irks most people too-solve it
5Invite the rank and file to theroundtable
Companies live with a common falsity
that managers have all the best ideas
however it is usually unheard break
away factions in the lowest rungs that
often end up building rival companies
with great innovations Clever
companies invite everyone to suggest
an idea for improvement
How to keep innovation alive in your company and re-invent your brand
STAYING AHEAD OF THE COMPETITIONJoyce kyeyune Tonda
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1424
E N T E R P R I S E T E C H N O L O G Y
N O V E
M B E R D E C E M B E R 2 0 0 9
14
STEVEJOBSAn enigma alive an icon dead what did that odd lsquoirsquo nomenclature really mean
On October 5th the man who had been the fulcrum of Applersquos revolutionary products- the iMac Bhe iPod the iPhone and the iPad succumbed to pancreatic cancer Tributes lowed far and wide
Barack Obama to David Cameron to rivals like Microsoftrsquos Bill Gates Samsungrsquos GS Choi with wApple was embroiled in a patents battle to media maestro Rupert Murdorch From China 35 miributes were sent in and Jobrsquos death became one of the most talked about events in recent hi
with 10000 tweets per second
1955-2011
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1524
tribu
He was known as the egomaniac of
Silicon Valley and was oficially
acknowledged as one of Americarsquos
toughest bosses in 1993
Several theories have been suggested for
the unique lsquoirsquo naming trend that Apple
adapted One theory suggests that this
unconventional naming policy was copied
from Intel around the time Intel wanted to
brand their versions in the 80s The lsquoirsquo stood
for Intel and was placed before a numerical
representation of a version eg i8768
instead of just 8768
Another theory suggests it stands for
lsquointernetrsquo since many of the Apple products
provide access to the web
Then there are the more romantic theories
suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo
device you can call your own
In 1998 at the lsquoApple Back on Trackrsquo when
Steve Jobs introduced the iMac computer
to the world amd he displayed a slide that
supported the romanticists the lsquoirsquo stood for
internet individual instruct inform and
inspire because it did all of those things for
the individual
Was he an innovator who believed what
worked for him what solved his problems
would probably do the same for everyone
else Your son might walk with an iPod
everywhere he goes your daughter might
be glued to her Mac computer and your
spouse might be begging you to get them
the latest iPhone You might use iTunes
software to arrange your Michael Jackson
collection and your toddler might love that
Pixar-animated movieToy Story or A Bugrsquos
Life Whatever Apple product has made itsway into your life Steve Jobs is responsible
for its innovative features sleek design an
marketability
Perhaps Jobs was a highly individualistic
person who believed in the philosophy
of self After all when he resumed as
Applersquos CEO in 1997 he got rid of all their
philanthropic programs claiming that the
should wait to make proit then think abo
giving it away to charity
Was he a narcissist Does the lsquoirsquo in those
brand names actually stand for Steve Jobs
himself
Regardless of his motivation and shades
of egomania Jobs justiiably brought
technology home- by taking the complex
out of it and making it simple beautiful an
useful- all the those characteristics we va
in our lives
Melissa Kyeyunemelissakyeyuneyahoocom
1969 Introduced tocomputers byWozniak Stephen
1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet
1976Launches AppleComputer withWozniak
1980LaunchesmassivelysuccessfulApple II and thecompany goespublic
1980Steve Jobs worth$200 million atage 25
1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup
1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million
1988Releases NeXTCube PC but salesflounder
1991
Married in BuddhistCeremony
1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn
1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily
2001Job once again stunsthe world with the
digital music deviceiPod
2003Jobsdiagnosedwithpancreaticcancer
2007iPhonewows theindustry as theultimate digitalconvergencedebice
2010iPad unveiled withimmense success
2011Jobs resigns asApple CEO anddies a fewmonths later
2011Jobs valuedat $83 bn
1998The stunning whitedesign iMac isintroduced and putsApple back onthe map
TIMELINE OF INNOVATION
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1624
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
THE NEW FACE OF
INNOVATION
APPLICAT
GALORE
EAST AFR
THE TOP 2
gt Financial
gt Social servi
gt Whistleblowgt Games
gt Governmen
gt Sports
gt Health
gt Entertainme
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1724
innovation top 2
What is a ille app
Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for
innovators to constantly come up with new ideas that are not only practical but also new and
exciting to the market
Usaility How easily adaptable would people be to this new app No matter how great and
useful your app is if it is very complicated for the end user it will not succeed especially in a
commercial setting
Commecial aspect Can you actually make money from this app Unless you are in the char
business you need to develop an application that you can actually make money from If it is
one that allows per user subscription so much the better It is more astute to make smaller
revenues over a long period of time than try and make huge proits in one kill
Successfully commecializing the app Make it free the irst time you launch it This remov
the hurdles for irst time users Manage it by providing user names for anyone interested in
gaining access Once you have a large number of users then you can levy a users fee once
people are addicted When the users numbers grow constantly then revenue can also be
gained through advertising Advertisers are very interested in wide user networks for massiv
coverage of their products
My ille app
The online reservation system
bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service
you needbull Works for users who need to book on short notice
bull Administrative costs are lowered for any business that uses an online reservation system
bull Provides the owners of the service a wider network coverage
bull It often provides you the best bargains for say hotels tickets holidays travel
PERSPECTIVE ON THE lsquoKILLER APPrsquo
Veronica Ssempebwa is the General
Manager for SW Global an African
founded application services provider
with operations in 10 countries across the
world Veronica Ssempebwa has 10 years
experience working in inancial services
and ICT sectors She holds a Masters
Degree in International Business from the
University of Wolverhampton England
SW Global is one of the irst globally
competitive technology companies to
emerge from West Africa and penetrate
the global information technology (IT)
marketThe SW Global model is a uniqueadaptation of the now well-known ASP
model
The company is successfully implementing
a new paradigm that is based upon
world-class cutting-edge applications
development and delivery Its software
as service business focuses oninancial
Intermediation Consumer Aggregation
and Application Service Provision
rECOMMENDEDrEADING
Downloadeoo fom
httpwwwafiappscompostafican-apps-in-a-
gloal-maetplace
Veonica Ssempewa
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1824
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
8
Mafuta GO Keeps you up to date with fuel prices in stations near you
around the city helping you save on fuel costs (Uganda)
Website httpmafutagoappspotcom
innovation top 20
Niohapa This app enables you to earn
loyalty points for visiting different location
in Nairobi thus providing businesses an
opportunity to reward their most loyal
customers Nikohapa translates to ldquoI am
hererdquo (Kenya)Website wwwnikohapacom
e-Soo Gives farmers consumers
and traders accurate market text
messages on commodities and prices
It is currently used in 50 markets with
plans for increased usage (Rwanda )Website httpwwwesokogovrw
MedAfica Users subscribe to a number
of health services including symptom
checkers irst-aid information doctor amp
hospital directories (Kenya)
Website wwwshimbamobilecom
GetH2O Mtaani If you love strate
you will enjoy this game which invo
survival in an African ghetto where
have to battle gangs ind clean wa
money and prosper (Kenya)
Website wwwgeth20gamecom
1
2
3 4
5
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1924
iCow Gives diary farmers information
on keeping their cows healthy from
diseases improving milk production
care during gestation and the nearest
vet (Kenya)
Website wwwicowcoke
Matatu Fastest
downloaded application
in Uganda- it is an
electronic rendition of
the card game popularly
played in Uganda
where an individual
has to inish playing all
their cards before their
opponent There are
plans to introduce Matatu
tournaments (Uganda)
Website wwwmarket
androidcom
ZWod Fun educational tool that teaches
children how to spell as they destroy
zombies
Website httpwwwfacebookcomZword
Shoppes Delight Helps consumers compare
prices across various retailers and ind and receive
bargain alerts (Kenya)
Website wwwmarketandroidcom
Loopa In Luganda the word lsquolooparsquomeans
lsquoto report to the authoritiesrsquo Loopa is an eco
visualizing tool that enables the community to
report water pollution in their area (Uganda)
Website httpwedcomugandacomloopa
innovation top 2
6
7
8
9 10
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2024
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
20
Msema kweli (Msema Kweli which means
lsquoTruth tellerrsquo) enables citizens to hold area MPs
accountable for development in their constituencies
by providing information on the use of donor funds
government funds World Bank and the work of local NGOs (Kenya)
Websitehttpmsemakweliihubcokepages
homephp
innovation top 20
kasha Securely save
backup all your important
text messages for life Texts
of mobile transactions
evidence dates and other
details (Kenya)Website wwwkashamobi
Eat Out This comprehensive guide wil
give you prices of your favourite restaur
from fast food to ine dining based on
location type of event and even type of
cuisine anywhere in Nairobi Info about
restaurant includes wi-i access wine lis
maps and reviews (Kenya)
Website wwweatoutcoke
kivuo Enjoy online
shopping in Tanzania with
various payment methods
including mpesa airtel
money bank paypal or Visa
credit card (Tanzania)
Website wwwkivukocom
Map the cap This app provides
visualizations of latrines that need emptying
thus saving cesspool emptiers many rounds
in one area It will also identify hotspots
where sewage is being dumped and needs to
be removed (Uganda)
Website httpmapthecrapfreezokanet
11
1213
14
15
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2124
innovation top 2
bighte Monday Job seekers in
Kenya Uganda and Tanzania can use
it to receive alerts on job types they
have speciied as well as apply for the
jobs directly within the appWebsite wwwbrightermonday com
Hewa If yoursquore a fan of
Kenyan music Hewa is
a one stop shop where
you can access all Kenyan
local music buy using
airtime on your phone
or simply listen without
downloading (Kenya)
Website wwwhewacoke
Chei Use it to ind car
buyers and car sellers
-4WDrsquos pikipikis matatus
buses trucks throughout
East Africa and communic
by SMS or email (Kenya)
Website wwwchekicoke
MDGMaps Generate
printable maps that
show performance in
each of the Millinneiu
Development Goals i
different locations in
world (Uganda)
Website mdgmaps
appspotcom
Umuhuza Hi-Tech oes
An SMS-based real estate
application that allows customers
to search for houses apartments
and land for rent or for sale with a
simple text message (Rwanda)
Website httpwwwfacebook
compagesUmuhuza-Hi-Tech-
Brokers-Ltd
16
17
18
19
20
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2224
j u m p s t a
r t i n g
t e c h n o l o g y
E a s t A f r i
c a
R e g i o n
a l
Y o u n g P r o f
e s s i o n
a l s
T e c h n o
l o g y S y m p
o s i u m
Kampala UgandaApril 20th-21st 2012
HOSTED BY ENTERPRISE TECHNOLOGY
Tel +256-701 769 606Email potoaictcreativescom
wwwictcreativescom
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2324
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2424
COMING SOON TO A SCREEN NEAR YOU
WWWICTCREATIVESCOM
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1324
enterprise innovatio
Companies tend to
want to play it safe-
hiring cookie cutter
employees who lsquoit in
with our corporate
culturersquo While this
plays out well for maintaining a brand
image it does zilch for keeping the
wheel of innovation spinning
Wersquove seen the dramatic climb
of companies that birthed an
innovation-a change in the way things
are done a new product or service
that offers new value but then over
time wersquove seen those same companies
slowly fade eventually becoming
irrelevant to the audiences that once
heralded their arrival We know that
those companies have eventually been
swallowed up in mergers bankruptcy
low value deals or mass exodus of
employees
What do companies need to do to
keep innovation alive and survive the
onslaught of ierce competition
1Hire dissenting opinion
Logic says this is professional
suicide but on the lipside hiring
different types of people provides
different solutions for old problems
Maintain a set of values that you hold
dear in your company-integrity loyalty
commitment hardwork but dissentingopinion should have its ield day as
long as it can be justiied with facts and
igures
2Turn the apple cart
Innovators are people who
question everything-can it be done
more eficiently more creatively
totally differently Often we have
preconceived ideas about how things
should be done when there is no real
logic and it all boils down to personal
preference Innovators however are
people who upset the cart and discover
that consumers have actually been
looking for something new
3Keep your ear to the ground
Some managers are too engrossed
in daily operations that they do not see
the signs of the times-trends that are
going to affect their businesses Social
media for example has long been on
the scene and while a few companies
took note and started harnessing its
marketing power others continued
with expensive traditional marketing to
their detriment
4Be the customer
Customers needs are constantly
growing and luctuating and although
they cannot all be satisiied there areneeds that are constantly echoed
Companies need to think like the
customer not like the service provider
in order to be able to innovate a new
way of providing an old service
Applersquos Steve Jobs was a stickler for
this-all the technologies iPod iPhone
iPad he invented addressed his own
pet peeves If something irks you- it
probably irks most people too-solve it
5Invite the rank and file to theroundtable
Companies live with a common falsity
that managers have all the best ideas
however it is usually unheard break
away factions in the lowest rungs that
often end up building rival companies
with great innovations Clever
companies invite everyone to suggest
an idea for improvement
How to keep innovation alive in your company and re-invent your brand
STAYING AHEAD OF THE COMPETITIONJoyce kyeyune Tonda
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1424
E N T E R P R I S E T E C H N O L O G Y
N O V E
M B E R D E C E M B E R 2 0 0 9
14
STEVEJOBSAn enigma alive an icon dead what did that odd lsquoirsquo nomenclature really mean
On October 5th the man who had been the fulcrum of Applersquos revolutionary products- the iMac Bhe iPod the iPhone and the iPad succumbed to pancreatic cancer Tributes lowed far and wide
Barack Obama to David Cameron to rivals like Microsoftrsquos Bill Gates Samsungrsquos GS Choi with wApple was embroiled in a patents battle to media maestro Rupert Murdorch From China 35 miributes were sent in and Jobrsquos death became one of the most talked about events in recent hi
with 10000 tweets per second
1955-2011
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1524
tribu
He was known as the egomaniac of
Silicon Valley and was oficially
acknowledged as one of Americarsquos
toughest bosses in 1993
Several theories have been suggested for
the unique lsquoirsquo naming trend that Apple
adapted One theory suggests that this
unconventional naming policy was copied
from Intel around the time Intel wanted to
brand their versions in the 80s The lsquoirsquo stood
for Intel and was placed before a numerical
representation of a version eg i8768
instead of just 8768
Another theory suggests it stands for
lsquointernetrsquo since many of the Apple products
provide access to the web
Then there are the more romantic theories
suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo
device you can call your own
In 1998 at the lsquoApple Back on Trackrsquo when
Steve Jobs introduced the iMac computer
to the world amd he displayed a slide that
supported the romanticists the lsquoirsquo stood for
internet individual instruct inform and
inspire because it did all of those things for
the individual
Was he an innovator who believed what
worked for him what solved his problems
would probably do the same for everyone
else Your son might walk with an iPod
everywhere he goes your daughter might
be glued to her Mac computer and your
spouse might be begging you to get them
the latest iPhone You might use iTunes
software to arrange your Michael Jackson
collection and your toddler might love that
Pixar-animated movieToy Story or A Bugrsquos
Life Whatever Apple product has made itsway into your life Steve Jobs is responsible
for its innovative features sleek design an
marketability
Perhaps Jobs was a highly individualistic
person who believed in the philosophy
of self After all when he resumed as
Applersquos CEO in 1997 he got rid of all their
philanthropic programs claiming that the
should wait to make proit then think abo
giving it away to charity
Was he a narcissist Does the lsquoirsquo in those
brand names actually stand for Steve Jobs
himself
Regardless of his motivation and shades
of egomania Jobs justiiably brought
technology home- by taking the complex
out of it and making it simple beautiful an
useful- all the those characteristics we va
in our lives
Melissa Kyeyunemelissakyeyuneyahoocom
1969 Introduced tocomputers byWozniak Stephen
1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet
1976Launches AppleComputer withWozniak
1980LaunchesmassivelysuccessfulApple II and thecompany goespublic
1980Steve Jobs worth$200 million atage 25
1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup
1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million
1988Releases NeXTCube PC but salesflounder
1991
Married in BuddhistCeremony
1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn
1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily
2001Job once again stunsthe world with the
digital music deviceiPod
2003Jobsdiagnosedwithpancreaticcancer
2007iPhonewows theindustry as theultimate digitalconvergencedebice
2010iPad unveiled withimmense success
2011Jobs resigns asApple CEO anddies a fewmonths later
2011Jobs valuedat $83 bn
1998The stunning whitedesign iMac isintroduced and putsApple back onthe map
TIMELINE OF INNOVATION
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1624
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
THE NEW FACE OF
INNOVATION
APPLICAT
GALORE
EAST AFR
THE TOP 2
gt Financial
gt Social servi
gt Whistleblowgt Games
gt Governmen
gt Sports
gt Health
gt Entertainme
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1724
innovation top 2
What is a ille app
Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for
innovators to constantly come up with new ideas that are not only practical but also new and
exciting to the market
Usaility How easily adaptable would people be to this new app No matter how great and
useful your app is if it is very complicated for the end user it will not succeed especially in a
commercial setting
Commecial aspect Can you actually make money from this app Unless you are in the char
business you need to develop an application that you can actually make money from If it is
one that allows per user subscription so much the better It is more astute to make smaller
revenues over a long period of time than try and make huge proits in one kill
Successfully commecializing the app Make it free the irst time you launch it This remov
the hurdles for irst time users Manage it by providing user names for anyone interested in
gaining access Once you have a large number of users then you can levy a users fee once
people are addicted When the users numbers grow constantly then revenue can also be
gained through advertising Advertisers are very interested in wide user networks for massiv
coverage of their products
My ille app
The online reservation system
bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service
you needbull Works for users who need to book on short notice
bull Administrative costs are lowered for any business that uses an online reservation system
bull Provides the owners of the service a wider network coverage
bull It often provides you the best bargains for say hotels tickets holidays travel
PERSPECTIVE ON THE lsquoKILLER APPrsquo
Veronica Ssempebwa is the General
Manager for SW Global an African
founded application services provider
with operations in 10 countries across the
world Veronica Ssempebwa has 10 years
experience working in inancial services
and ICT sectors She holds a Masters
Degree in International Business from the
University of Wolverhampton England
SW Global is one of the irst globally
competitive technology companies to
emerge from West Africa and penetrate
the global information technology (IT)
marketThe SW Global model is a uniqueadaptation of the now well-known ASP
model
The company is successfully implementing
a new paradigm that is based upon
world-class cutting-edge applications
development and delivery Its software
as service business focuses oninancial
Intermediation Consumer Aggregation
and Application Service Provision
rECOMMENDEDrEADING
Downloadeoo fom
httpwwwafiappscompostafican-apps-in-a-
gloal-maetplace
Veonica Ssempewa
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1824
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
8
Mafuta GO Keeps you up to date with fuel prices in stations near you
around the city helping you save on fuel costs (Uganda)
Website httpmafutagoappspotcom
innovation top 20
Niohapa This app enables you to earn
loyalty points for visiting different location
in Nairobi thus providing businesses an
opportunity to reward their most loyal
customers Nikohapa translates to ldquoI am
hererdquo (Kenya)Website wwwnikohapacom
e-Soo Gives farmers consumers
and traders accurate market text
messages on commodities and prices
It is currently used in 50 markets with
plans for increased usage (Rwanda )Website httpwwwesokogovrw
MedAfica Users subscribe to a number
of health services including symptom
checkers irst-aid information doctor amp
hospital directories (Kenya)
Website wwwshimbamobilecom
GetH2O Mtaani If you love strate
you will enjoy this game which invo
survival in an African ghetto where
have to battle gangs ind clean wa
money and prosper (Kenya)
Website wwwgeth20gamecom
1
2
3 4
5
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1924
iCow Gives diary farmers information
on keeping their cows healthy from
diseases improving milk production
care during gestation and the nearest
vet (Kenya)
Website wwwicowcoke
Matatu Fastest
downloaded application
in Uganda- it is an
electronic rendition of
the card game popularly
played in Uganda
where an individual
has to inish playing all
their cards before their
opponent There are
plans to introduce Matatu
tournaments (Uganda)
Website wwwmarket
androidcom
ZWod Fun educational tool that teaches
children how to spell as they destroy
zombies
Website httpwwwfacebookcomZword
Shoppes Delight Helps consumers compare
prices across various retailers and ind and receive
bargain alerts (Kenya)
Website wwwmarketandroidcom
Loopa In Luganda the word lsquolooparsquomeans
lsquoto report to the authoritiesrsquo Loopa is an eco
visualizing tool that enables the community to
report water pollution in their area (Uganda)
Website httpwedcomugandacomloopa
innovation top 2
6
7
8
9 10
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2024
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
20
Msema kweli (Msema Kweli which means
lsquoTruth tellerrsquo) enables citizens to hold area MPs
accountable for development in their constituencies
by providing information on the use of donor funds
government funds World Bank and the work of local NGOs (Kenya)
Websitehttpmsemakweliihubcokepages
homephp
innovation top 20
kasha Securely save
backup all your important
text messages for life Texts
of mobile transactions
evidence dates and other
details (Kenya)Website wwwkashamobi
Eat Out This comprehensive guide wil
give you prices of your favourite restaur
from fast food to ine dining based on
location type of event and even type of
cuisine anywhere in Nairobi Info about
restaurant includes wi-i access wine lis
maps and reviews (Kenya)
Website wwweatoutcoke
kivuo Enjoy online
shopping in Tanzania with
various payment methods
including mpesa airtel
money bank paypal or Visa
credit card (Tanzania)
Website wwwkivukocom
Map the cap This app provides
visualizations of latrines that need emptying
thus saving cesspool emptiers many rounds
in one area It will also identify hotspots
where sewage is being dumped and needs to
be removed (Uganda)
Website httpmapthecrapfreezokanet
11
1213
14
15
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2124
innovation top 2
bighte Monday Job seekers in
Kenya Uganda and Tanzania can use
it to receive alerts on job types they
have speciied as well as apply for the
jobs directly within the appWebsite wwwbrightermonday com
Hewa If yoursquore a fan of
Kenyan music Hewa is
a one stop shop where
you can access all Kenyan
local music buy using
airtime on your phone
or simply listen without
downloading (Kenya)
Website wwwhewacoke
Chei Use it to ind car
buyers and car sellers
-4WDrsquos pikipikis matatus
buses trucks throughout
East Africa and communic
by SMS or email (Kenya)
Website wwwchekicoke
MDGMaps Generate
printable maps that
show performance in
each of the Millinneiu
Development Goals i
different locations in
world (Uganda)
Website mdgmaps
appspotcom
Umuhuza Hi-Tech oes
An SMS-based real estate
application that allows customers
to search for houses apartments
and land for rent or for sale with a
simple text message (Rwanda)
Website httpwwwfacebook
compagesUmuhuza-Hi-Tech-
Brokers-Ltd
16
17
18
19
20
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2224
j u m p s t a
r t i n g
t e c h n o l o g y
E a s t A f r i
c a
R e g i o n
a l
Y o u n g P r o f
e s s i o n
a l s
T e c h n o
l o g y S y m p
o s i u m
Kampala UgandaApril 20th-21st 2012
HOSTED BY ENTERPRISE TECHNOLOGY
Tel +256-701 769 606Email potoaictcreativescom
wwwictcreativescom
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2324
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2424
COMING SOON TO A SCREEN NEAR YOU
WWWICTCREATIVESCOM
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1424
E N T E R P R I S E T E C H N O L O G Y
N O V E
M B E R D E C E M B E R 2 0 0 9
14
STEVEJOBSAn enigma alive an icon dead what did that odd lsquoirsquo nomenclature really mean
On October 5th the man who had been the fulcrum of Applersquos revolutionary products- the iMac Bhe iPod the iPhone and the iPad succumbed to pancreatic cancer Tributes lowed far and wide
Barack Obama to David Cameron to rivals like Microsoftrsquos Bill Gates Samsungrsquos GS Choi with wApple was embroiled in a patents battle to media maestro Rupert Murdorch From China 35 miributes were sent in and Jobrsquos death became one of the most talked about events in recent hi
with 10000 tweets per second
1955-2011
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1524
tribu
He was known as the egomaniac of
Silicon Valley and was oficially
acknowledged as one of Americarsquos
toughest bosses in 1993
Several theories have been suggested for
the unique lsquoirsquo naming trend that Apple
adapted One theory suggests that this
unconventional naming policy was copied
from Intel around the time Intel wanted to
brand their versions in the 80s The lsquoirsquo stood
for Intel and was placed before a numerical
representation of a version eg i8768
instead of just 8768
Another theory suggests it stands for
lsquointernetrsquo since many of the Apple products
provide access to the web
Then there are the more romantic theories
suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo
device you can call your own
In 1998 at the lsquoApple Back on Trackrsquo when
Steve Jobs introduced the iMac computer
to the world amd he displayed a slide that
supported the romanticists the lsquoirsquo stood for
internet individual instruct inform and
inspire because it did all of those things for
the individual
Was he an innovator who believed what
worked for him what solved his problems
would probably do the same for everyone
else Your son might walk with an iPod
everywhere he goes your daughter might
be glued to her Mac computer and your
spouse might be begging you to get them
the latest iPhone You might use iTunes
software to arrange your Michael Jackson
collection and your toddler might love that
Pixar-animated movieToy Story or A Bugrsquos
Life Whatever Apple product has made itsway into your life Steve Jobs is responsible
for its innovative features sleek design an
marketability
Perhaps Jobs was a highly individualistic
person who believed in the philosophy
of self After all when he resumed as
Applersquos CEO in 1997 he got rid of all their
philanthropic programs claiming that the
should wait to make proit then think abo
giving it away to charity
Was he a narcissist Does the lsquoirsquo in those
brand names actually stand for Steve Jobs
himself
Regardless of his motivation and shades
of egomania Jobs justiiably brought
technology home- by taking the complex
out of it and making it simple beautiful an
useful- all the those characteristics we va
in our lives
Melissa Kyeyunemelissakyeyuneyahoocom
1969 Introduced tocomputers byWozniak Stephen
1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet
1976Launches AppleComputer withWozniak
1980LaunchesmassivelysuccessfulApple II and thecompany goespublic
1980Steve Jobs worth$200 million atage 25
1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup
1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million
1988Releases NeXTCube PC but salesflounder
1991
Married in BuddhistCeremony
1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn
1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily
2001Job once again stunsthe world with the
digital music deviceiPod
2003Jobsdiagnosedwithpancreaticcancer
2007iPhonewows theindustry as theultimate digitalconvergencedebice
2010iPad unveiled withimmense success
2011Jobs resigns asApple CEO anddies a fewmonths later
2011Jobs valuedat $83 bn
1998The stunning whitedesign iMac isintroduced and putsApple back onthe map
TIMELINE OF INNOVATION
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1624
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
THE NEW FACE OF
INNOVATION
APPLICAT
GALORE
EAST AFR
THE TOP 2
gt Financial
gt Social servi
gt Whistleblowgt Games
gt Governmen
gt Sports
gt Health
gt Entertainme
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1724
innovation top 2
What is a ille app
Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for
innovators to constantly come up with new ideas that are not only practical but also new and
exciting to the market
Usaility How easily adaptable would people be to this new app No matter how great and
useful your app is if it is very complicated for the end user it will not succeed especially in a
commercial setting
Commecial aspect Can you actually make money from this app Unless you are in the char
business you need to develop an application that you can actually make money from If it is
one that allows per user subscription so much the better It is more astute to make smaller
revenues over a long period of time than try and make huge proits in one kill
Successfully commecializing the app Make it free the irst time you launch it This remov
the hurdles for irst time users Manage it by providing user names for anyone interested in
gaining access Once you have a large number of users then you can levy a users fee once
people are addicted When the users numbers grow constantly then revenue can also be
gained through advertising Advertisers are very interested in wide user networks for massiv
coverage of their products
My ille app
The online reservation system
bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service
you needbull Works for users who need to book on short notice
bull Administrative costs are lowered for any business that uses an online reservation system
bull Provides the owners of the service a wider network coverage
bull It often provides you the best bargains for say hotels tickets holidays travel
PERSPECTIVE ON THE lsquoKILLER APPrsquo
Veronica Ssempebwa is the General
Manager for SW Global an African
founded application services provider
with operations in 10 countries across the
world Veronica Ssempebwa has 10 years
experience working in inancial services
and ICT sectors She holds a Masters
Degree in International Business from the
University of Wolverhampton England
SW Global is one of the irst globally
competitive technology companies to
emerge from West Africa and penetrate
the global information technology (IT)
marketThe SW Global model is a uniqueadaptation of the now well-known ASP
model
The company is successfully implementing
a new paradigm that is based upon
world-class cutting-edge applications
development and delivery Its software
as service business focuses oninancial
Intermediation Consumer Aggregation
and Application Service Provision
rECOMMENDEDrEADING
Downloadeoo fom
httpwwwafiappscompostafican-apps-in-a-
gloal-maetplace
Veonica Ssempewa
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1824
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
8
Mafuta GO Keeps you up to date with fuel prices in stations near you
around the city helping you save on fuel costs (Uganda)
Website httpmafutagoappspotcom
innovation top 20
Niohapa This app enables you to earn
loyalty points for visiting different location
in Nairobi thus providing businesses an
opportunity to reward their most loyal
customers Nikohapa translates to ldquoI am
hererdquo (Kenya)Website wwwnikohapacom
e-Soo Gives farmers consumers
and traders accurate market text
messages on commodities and prices
It is currently used in 50 markets with
plans for increased usage (Rwanda )Website httpwwwesokogovrw
MedAfica Users subscribe to a number
of health services including symptom
checkers irst-aid information doctor amp
hospital directories (Kenya)
Website wwwshimbamobilecom
GetH2O Mtaani If you love strate
you will enjoy this game which invo
survival in an African ghetto where
have to battle gangs ind clean wa
money and prosper (Kenya)
Website wwwgeth20gamecom
1
2
3 4
5
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1924
iCow Gives diary farmers information
on keeping their cows healthy from
diseases improving milk production
care during gestation and the nearest
vet (Kenya)
Website wwwicowcoke
Matatu Fastest
downloaded application
in Uganda- it is an
electronic rendition of
the card game popularly
played in Uganda
where an individual
has to inish playing all
their cards before their
opponent There are
plans to introduce Matatu
tournaments (Uganda)
Website wwwmarket
androidcom
ZWod Fun educational tool that teaches
children how to spell as they destroy
zombies
Website httpwwwfacebookcomZword
Shoppes Delight Helps consumers compare
prices across various retailers and ind and receive
bargain alerts (Kenya)
Website wwwmarketandroidcom
Loopa In Luganda the word lsquolooparsquomeans
lsquoto report to the authoritiesrsquo Loopa is an eco
visualizing tool that enables the community to
report water pollution in their area (Uganda)
Website httpwedcomugandacomloopa
innovation top 2
6
7
8
9 10
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2024
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
20
Msema kweli (Msema Kweli which means
lsquoTruth tellerrsquo) enables citizens to hold area MPs
accountable for development in their constituencies
by providing information on the use of donor funds
government funds World Bank and the work of local NGOs (Kenya)
Websitehttpmsemakweliihubcokepages
homephp
innovation top 20
kasha Securely save
backup all your important
text messages for life Texts
of mobile transactions
evidence dates and other
details (Kenya)Website wwwkashamobi
Eat Out This comprehensive guide wil
give you prices of your favourite restaur
from fast food to ine dining based on
location type of event and even type of
cuisine anywhere in Nairobi Info about
restaurant includes wi-i access wine lis
maps and reviews (Kenya)
Website wwweatoutcoke
kivuo Enjoy online
shopping in Tanzania with
various payment methods
including mpesa airtel
money bank paypal or Visa
credit card (Tanzania)
Website wwwkivukocom
Map the cap This app provides
visualizations of latrines that need emptying
thus saving cesspool emptiers many rounds
in one area It will also identify hotspots
where sewage is being dumped and needs to
be removed (Uganda)
Website httpmapthecrapfreezokanet
11
1213
14
15
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2124
innovation top 2
bighte Monday Job seekers in
Kenya Uganda and Tanzania can use
it to receive alerts on job types they
have speciied as well as apply for the
jobs directly within the appWebsite wwwbrightermonday com
Hewa If yoursquore a fan of
Kenyan music Hewa is
a one stop shop where
you can access all Kenyan
local music buy using
airtime on your phone
or simply listen without
downloading (Kenya)
Website wwwhewacoke
Chei Use it to ind car
buyers and car sellers
-4WDrsquos pikipikis matatus
buses trucks throughout
East Africa and communic
by SMS or email (Kenya)
Website wwwchekicoke
MDGMaps Generate
printable maps that
show performance in
each of the Millinneiu
Development Goals i
different locations in
world (Uganda)
Website mdgmaps
appspotcom
Umuhuza Hi-Tech oes
An SMS-based real estate
application that allows customers
to search for houses apartments
and land for rent or for sale with a
simple text message (Rwanda)
Website httpwwwfacebook
compagesUmuhuza-Hi-Tech-
Brokers-Ltd
16
17
18
19
20
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2224
j u m p s t a
r t i n g
t e c h n o l o g y
E a s t A f r i
c a
R e g i o n
a l
Y o u n g P r o f
e s s i o n
a l s
T e c h n o
l o g y S y m p
o s i u m
Kampala UgandaApril 20th-21st 2012
HOSTED BY ENTERPRISE TECHNOLOGY
Tel +256-701 769 606Email potoaictcreativescom
wwwictcreativescom
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2324
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2424
COMING SOON TO A SCREEN NEAR YOU
WWWICTCREATIVESCOM
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1524
tribu
He was known as the egomaniac of
Silicon Valley and was oficially
acknowledged as one of Americarsquos
toughest bosses in 1993
Several theories have been suggested for
the unique lsquoirsquo naming trend that Apple
adapted One theory suggests that this
unconventional naming policy was copied
from Intel around the time Intel wanted to
brand their versions in the 80s The lsquoirsquo stood
for Intel and was placed before a numerical
representation of a version eg i8768
instead of just 8768
Another theory suggests it stands for
lsquointernetrsquo since many of the Apple products
provide access to the web
Then there are the more romantic theories
suggesting that it lsquoirsquo stands for lsquothis is a highlypersonalised customized and user-friendlyrsquo
device you can call your own
In 1998 at the lsquoApple Back on Trackrsquo when
Steve Jobs introduced the iMac computer
to the world amd he displayed a slide that
supported the romanticists the lsquoirsquo stood for
internet individual instruct inform and
inspire because it did all of those things for
the individual
Was he an innovator who believed what
worked for him what solved his problems
would probably do the same for everyone
else Your son might walk with an iPod
everywhere he goes your daughter might
be glued to her Mac computer and your
spouse might be begging you to get them
the latest iPhone You might use iTunes
software to arrange your Michael Jackson
collection and your toddler might love that
Pixar-animated movieToy Story or A Bugrsquos
Life Whatever Apple product has made itsway into your life Steve Jobs is responsible
for its innovative features sleek design an
marketability
Perhaps Jobs was a highly individualistic
person who believed in the philosophy
of self After all when he resumed as
Applersquos CEO in 1997 he got rid of all their
philanthropic programs claiming that the
should wait to make proit then think abo
giving it away to charity
Was he a narcissist Does the lsquoirsquo in those
brand names actually stand for Steve Jobs
himself
Regardless of his motivation and shades
of egomania Jobs justiiably brought
technology home- by taking the complex
out of it and making it simple beautiful an
useful- all the those characteristics we va
in our lives
Melissa Kyeyunemelissakyeyuneyahoocom
1969 Introduced tocomputers byWozniak Stephen
1972-74Intrigued byEastern Mysticismtravels to Indiaadopts vegetableand fruit diet
1976Launches AppleComputer withWozniak
1980LaunchesmassivelysuccessfulApple II and thecompany goespublic
1980Steve Jobs worth$200 million atage 25
1985Fired as Apple CEOfor arrogance failedprojects and a failedboard coup
1986Buys Pixar-Computer graphicscompany fromGeorge Lucas for$10 million
1988Releases NeXTCube PC but salesflounder
1991
Married in BuddhistCeremony
1995Box Office successof Toy Story releasedby Pixar and Jobrsquosworth is at $15 bn
1996Job returns to Appleafter it buys hisNEXTSTEP softwarefor Apple whosemarket share hasbeen falling steadily
2001Job once again stunsthe world with the
digital music deviceiPod
2003Jobsdiagnosedwithpancreaticcancer
2007iPhonewows theindustry as theultimate digitalconvergencedebice
2010iPad unveiled withimmense success
2011Jobs resigns asApple CEO anddies a fewmonths later
2011Jobs valuedat $83 bn
1998The stunning whitedesign iMac isintroduced and putsApple back onthe map
TIMELINE OF INNOVATION
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1624
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
THE NEW FACE OF
INNOVATION
APPLICAT
GALORE
EAST AFR
THE TOP 2
gt Financial
gt Social servi
gt Whistleblowgt Games
gt Governmen
gt Sports
gt Health
gt Entertainme
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1724
innovation top 2
What is a ille app
Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for
innovators to constantly come up with new ideas that are not only practical but also new and
exciting to the market
Usaility How easily adaptable would people be to this new app No matter how great and
useful your app is if it is very complicated for the end user it will not succeed especially in a
commercial setting
Commecial aspect Can you actually make money from this app Unless you are in the char
business you need to develop an application that you can actually make money from If it is
one that allows per user subscription so much the better It is more astute to make smaller
revenues over a long period of time than try and make huge proits in one kill
Successfully commecializing the app Make it free the irst time you launch it This remov
the hurdles for irst time users Manage it by providing user names for anyone interested in
gaining access Once you have a large number of users then you can levy a users fee once
people are addicted When the users numbers grow constantly then revenue can also be
gained through advertising Advertisers are very interested in wide user networks for massiv
coverage of their products
My ille app
The online reservation system
bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service
you needbull Works for users who need to book on short notice
bull Administrative costs are lowered for any business that uses an online reservation system
bull Provides the owners of the service a wider network coverage
bull It often provides you the best bargains for say hotels tickets holidays travel
PERSPECTIVE ON THE lsquoKILLER APPrsquo
Veronica Ssempebwa is the General
Manager for SW Global an African
founded application services provider
with operations in 10 countries across the
world Veronica Ssempebwa has 10 years
experience working in inancial services
and ICT sectors She holds a Masters
Degree in International Business from the
University of Wolverhampton England
SW Global is one of the irst globally
competitive technology companies to
emerge from West Africa and penetrate
the global information technology (IT)
marketThe SW Global model is a uniqueadaptation of the now well-known ASP
model
The company is successfully implementing
a new paradigm that is based upon
world-class cutting-edge applications
development and delivery Its software
as service business focuses oninancial
Intermediation Consumer Aggregation
and Application Service Provision
rECOMMENDEDrEADING
Downloadeoo fom
httpwwwafiappscompostafican-apps-in-a-
gloal-maetplace
Veonica Ssempewa
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1824
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
8
Mafuta GO Keeps you up to date with fuel prices in stations near you
around the city helping you save on fuel costs (Uganda)
Website httpmafutagoappspotcom
innovation top 20
Niohapa This app enables you to earn
loyalty points for visiting different location
in Nairobi thus providing businesses an
opportunity to reward their most loyal
customers Nikohapa translates to ldquoI am
hererdquo (Kenya)Website wwwnikohapacom
e-Soo Gives farmers consumers
and traders accurate market text
messages on commodities and prices
It is currently used in 50 markets with
plans for increased usage (Rwanda )Website httpwwwesokogovrw
MedAfica Users subscribe to a number
of health services including symptom
checkers irst-aid information doctor amp
hospital directories (Kenya)
Website wwwshimbamobilecom
GetH2O Mtaani If you love strate
you will enjoy this game which invo
survival in an African ghetto where
have to battle gangs ind clean wa
money and prosper (Kenya)
Website wwwgeth20gamecom
1
2
3 4
5
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1924
iCow Gives diary farmers information
on keeping their cows healthy from
diseases improving milk production
care during gestation and the nearest
vet (Kenya)
Website wwwicowcoke
Matatu Fastest
downloaded application
in Uganda- it is an
electronic rendition of
the card game popularly
played in Uganda
where an individual
has to inish playing all
their cards before their
opponent There are
plans to introduce Matatu
tournaments (Uganda)
Website wwwmarket
androidcom
ZWod Fun educational tool that teaches
children how to spell as they destroy
zombies
Website httpwwwfacebookcomZword
Shoppes Delight Helps consumers compare
prices across various retailers and ind and receive
bargain alerts (Kenya)
Website wwwmarketandroidcom
Loopa In Luganda the word lsquolooparsquomeans
lsquoto report to the authoritiesrsquo Loopa is an eco
visualizing tool that enables the community to
report water pollution in their area (Uganda)
Website httpwedcomugandacomloopa
innovation top 2
6
7
8
9 10
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2024
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
20
Msema kweli (Msema Kweli which means
lsquoTruth tellerrsquo) enables citizens to hold area MPs
accountable for development in their constituencies
by providing information on the use of donor funds
government funds World Bank and the work of local NGOs (Kenya)
Websitehttpmsemakweliihubcokepages
homephp
innovation top 20
kasha Securely save
backup all your important
text messages for life Texts
of mobile transactions
evidence dates and other
details (Kenya)Website wwwkashamobi
Eat Out This comprehensive guide wil
give you prices of your favourite restaur
from fast food to ine dining based on
location type of event and even type of
cuisine anywhere in Nairobi Info about
restaurant includes wi-i access wine lis
maps and reviews (Kenya)
Website wwweatoutcoke
kivuo Enjoy online
shopping in Tanzania with
various payment methods
including mpesa airtel
money bank paypal or Visa
credit card (Tanzania)
Website wwwkivukocom
Map the cap This app provides
visualizations of latrines that need emptying
thus saving cesspool emptiers many rounds
in one area It will also identify hotspots
where sewage is being dumped and needs to
be removed (Uganda)
Website httpmapthecrapfreezokanet
11
1213
14
15
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2124
innovation top 2
bighte Monday Job seekers in
Kenya Uganda and Tanzania can use
it to receive alerts on job types they
have speciied as well as apply for the
jobs directly within the appWebsite wwwbrightermonday com
Hewa If yoursquore a fan of
Kenyan music Hewa is
a one stop shop where
you can access all Kenyan
local music buy using
airtime on your phone
or simply listen without
downloading (Kenya)
Website wwwhewacoke
Chei Use it to ind car
buyers and car sellers
-4WDrsquos pikipikis matatus
buses trucks throughout
East Africa and communic
by SMS or email (Kenya)
Website wwwchekicoke
MDGMaps Generate
printable maps that
show performance in
each of the Millinneiu
Development Goals i
different locations in
world (Uganda)
Website mdgmaps
appspotcom
Umuhuza Hi-Tech oes
An SMS-based real estate
application that allows customers
to search for houses apartments
and land for rent or for sale with a
simple text message (Rwanda)
Website httpwwwfacebook
compagesUmuhuza-Hi-Tech-
Brokers-Ltd
16
17
18
19
20
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2224
j u m p s t a
r t i n g
t e c h n o l o g y
E a s t A f r i
c a
R e g i o n
a l
Y o u n g P r o f
e s s i o n
a l s
T e c h n o
l o g y S y m p
o s i u m
Kampala UgandaApril 20th-21st 2012
HOSTED BY ENTERPRISE TECHNOLOGY
Tel +256-701 769 606Email potoaictcreativescom
wwwictcreativescom
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2324
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2424
COMING SOON TO A SCREEN NEAR YOU
WWWICTCREATIVESCOM
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1624
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
THE NEW FACE OF
INNOVATION
APPLICAT
GALORE
EAST AFR
THE TOP 2
gt Financial
gt Social servi
gt Whistleblowgt Games
gt Governmen
gt Sports
gt Health
gt Entertainme
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
16
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1724
innovation top 2
What is a ille app
Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for
innovators to constantly come up with new ideas that are not only practical but also new and
exciting to the market
Usaility How easily adaptable would people be to this new app No matter how great and
useful your app is if it is very complicated for the end user it will not succeed especially in a
commercial setting
Commecial aspect Can you actually make money from this app Unless you are in the char
business you need to develop an application that you can actually make money from If it is
one that allows per user subscription so much the better It is more astute to make smaller
revenues over a long period of time than try and make huge proits in one kill
Successfully commecializing the app Make it free the irst time you launch it This remov
the hurdles for irst time users Manage it by providing user names for anyone interested in
gaining access Once you have a large number of users then you can levy a users fee once
people are addicted When the users numbers grow constantly then revenue can also be
gained through advertising Advertisers are very interested in wide user networks for massiv
coverage of their products
My ille app
The online reservation system
bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service
you needbull Works for users who need to book on short notice
bull Administrative costs are lowered for any business that uses an online reservation system
bull Provides the owners of the service a wider network coverage
bull It often provides you the best bargains for say hotels tickets holidays travel
PERSPECTIVE ON THE lsquoKILLER APPrsquo
Veronica Ssempebwa is the General
Manager for SW Global an African
founded application services provider
with operations in 10 countries across the
world Veronica Ssempebwa has 10 years
experience working in inancial services
and ICT sectors She holds a Masters
Degree in International Business from the
University of Wolverhampton England
SW Global is one of the irst globally
competitive technology companies to
emerge from West Africa and penetrate
the global information technology (IT)
marketThe SW Global model is a uniqueadaptation of the now well-known ASP
model
The company is successfully implementing
a new paradigm that is based upon
world-class cutting-edge applications
development and delivery Its software
as service business focuses oninancial
Intermediation Consumer Aggregation
and Application Service Provision
rECOMMENDEDrEADING
Downloadeoo fom
httpwwwafiappscompostafican-apps-in-a-
gloal-maetplace
Veonica Ssempewa
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1824
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
8
Mafuta GO Keeps you up to date with fuel prices in stations near you
around the city helping you save on fuel costs (Uganda)
Website httpmafutagoappspotcom
innovation top 20
Niohapa This app enables you to earn
loyalty points for visiting different location
in Nairobi thus providing businesses an
opportunity to reward their most loyal
customers Nikohapa translates to ldquoI am
hererdquo (Kenya)Website wwwnikohapacom
e-Soo Gives farmers consumers
and traders accurate market text
messages on commodities and prices
It is currently used in 50 markets with
plans for increased usage (Rwanda )Website httpwwwesokogovrw
MedAfica Users subscribe to a number
of health services including symptom
checkers irst-aid information doctor amp
hospital directories (Kenya)
Website wwwshimbamobilecom
GetH2O Mtaani If you love strate
you will enjoy this game which invo
survival in an African ghetto where
have to battle gangs ind clean wa
money and prosper (Kenya)
Website wwwgeth20gamecom
1
2
3 4
5
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1924
iCow Gives diary farmers information
on keeping their cows healthy from
diseases improving milk production
care during gestation and the nearest
vet (Kenya)
Website wwwicowcoke
Matatu Fastest
downloaded application
in Uganda- it is an
electronic rendition of
the card game popularly
played in Uganda
where an individual
has to inish playing all
their cards before their
opponent There are
plans to introduce Matatu
tournaments (Uganda)
Website wwwmarket
androidcom
ZWod Fun educational tool that teaches
children how to spell as they destroy
zombies
Website httpwwwfacebookcomZword
Shoppes Delight Helps consumers compare
prices across various retailers and ind and receive
bargain alerts (Kenya)
Website wwwmarketandroidcom
Loopa In Luganda the word lsquolooparsquomeans
lsquoto report to the authoritiesrsquo Loopa is an eco
visualizing tool that enables the community to
report water pollution in their area (Uganda)
Website httpwedcomugandacomloopa
innovation top 2
6
7
8
9 10
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2024
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
20
Msema kweli (Msema Kweli which means
lsquoTruth tellerrsquo) enables citizens to hold area MPs
accountable for development in their constituencies
by providing information on the use of donor funds
government funds World Bank and the work of local NGOs (Kenya)
Websitehttpmsemakweliihubcokepages
homephp
innovation top 20
kasha Securely save
backup all your important
text messages for life Texts
of mobile transactions
evidence dates and other
details (Kenya)Website wwwkashamobi
Eat Out This comprehensive guide wil
give you prices of your favourite restaur
from fast food to ine dining based on
location type of event and even type of
cuisine anywhere in Nairobi Info about
restaurant includes wi-i access wine lis
maps and reviews (Kenya)
Website wwweatoutcoke
kivuo Enjoy online
shopping in Tanzania with
various payment methods
including mpesa airtel
money bank paypal or Visa
credit card (Tanzania)
Website wwwkivukocom
Map the cap This app provides
visualizations of latrines that need emptying
thus saving cesspool emptiers many rounds
in one area It will also identify hotspots
where sewage is being dumped and needs to
be removed (Uganda)
Website httpmapthecrapfreezokanet
11
1213
14
15
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2124
innovation top 2
bighte Monday Job seekers in
Kenya Uganda and Tanzania can use
it to receive alerts on job types they
have speciied as well as apply for the
jobs directly within the appWebsite wwwbrightermonday com
Hewa If yoursquore a fan of
Kenyan music Hewa is
a one stop shop where
you can access all Kenyan
local music buy using
airtime on your phone
or simply listen without
downloading (Kenya)
Website wwwhewacoke
Chei Use it to ind car
buyers and car sellers
-4WDrsquos pikipikis matatus
buses trucks throughout
East Africa and communic
by SMS or email (Kenya)
Website wwwchekicoke
MDGMaps Generate
printable maps that
show performance in
each of the Millinneiu
Development Goals i
different locations in
world (Uganda)
Website mdgmaps
appspotcom
Umuhuza Hi-Tech oes
An SMS-based real estate
application that allows customers
to search for houses apartments
and land for rent or for sale with a
simple text message (Rwanda)
Website httpwwwfacebook
compagesUmuhuza-Hi-Tech-
Brokers-Ltd
16
17
18
19
20
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2224
j u m p s t a
r t i n g
t e c h n o l o g y
E a s t A f r i
c a
R e g i o n
a l
Y o u n g P r o f
e s s i o n
a l s
T e c h n o
l o g y S y m p
o s i u m
Kampala UgandaApril 20th-21st 2012
HOSTED BY ENTERPRISE TECHNOLOGY
Tel +256-701 769 606Email potoaictcreativescom
wwwictcreativescom
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2324
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2424
COMING SOON TO A SCREEN NEAR YOU
WWWICTCREATIVESCOM
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1724
innovation top 2
What is a ille app
Oiginality in idea To create the perfect app one must have an original idea anidea not seen before In this increasingly competitive industry it is important for
innovators to constantly come up with new ideas that are not only practical but also new and
exciting to the market
Usaility How easily adaptable would people be to this new app No matter how great and
useful your app is if it is very complicated for the end user it will not succeed especially in a
commercial setting
Commecial aspect Can you actually make money from this app Unless you are in the char
business you need to develop an application that you can actually make money from If it is
one that allows per user subscription so much the better It is more astute to make smaller
revenues over a long period of time than try and make huge proits in one kill
Successfully commecializing the app Make it free the irst time you launch it This remov
the hurdles for irst time users Manage it by providing user names for anyone interested in
gaining access Once you have a large number of users then you can levy a users fee once
people are addicted When the users numbers grow constantly then revenue can also be
gained through advertising Advertisers are very interested in wide user networks for massiv
coverage of their products
My ille app
The online reservation system
bull Itrsquos a massive time saver as you only need to sit at your desk and book whatever service
you needbull Works for users who need to book on short notice
bull Administrative costs are lowered for any business that uses an online reservation system
bull Provides the owners of the service a wider network coverage
bull It often provides you the best bargains for say hotels tickets holidays travel
PERSPECTIVE ON THE lsquoKILLER APPrsquo
Veronica Ssempebwa is the General
Manager for SW Global an African
founded application services provider
with operations in 10 countries across the
world Veronica Ssempebwa has 10 years
experience working in inancial services
and ICT sectors She holds a Masters
Degree in International Business from the
University of Wolverhampton England
SW Global is one of the irst globally
competitive technology companies to
emerge from West Africa and penetrate
the global information technology (IT)
marketThe SW Global model is a uniqueadaptation of the now well-known ASP
model
The company is successfully implementing
a new paradigm that is based upon
world-class cutting-edge applications
development and delivery Its software
as service business focuses oninancial
Intermediation Consumer Aggregation
and Application Service Provision
rECOMMENDEDrEADING
Downloadeoo fom
httpwwwafiappscompostafican-apps-in-a-
gloal-maetplace
Veonica Ssempewa
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1824
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
8
Mafuta GO Keeps you up to date with fuel prices in stations near you
around the city helping you save on fuel costs (Uganda)
Website httpmafutagoappspotcom
innovation top 20
Niohapa This app enables you to earn
loyalty points for visiting different location
in Nairobi thus providing businesses an
opportunity to reward their most loyal
customers Nikohapa translates to ldquoI am
hererdquo (Kenya)Website wwwnikohapacom
e-Soo Gives farmers consumers
and traders accurate market text
messages on commodities and prices
It is currently used in 50 markets with
plans for increased usage (Rwanda )Website httpwwwesokogovrw
MedAfica Users subscribe to a number
of health services including symptom
checkers irst-aid information doctor amp
hospital directories (Kenya)
Website wwwshimbamobilecom
GetH2O Mtaani If you love strate
you will enjoy this game which invo
survival in an African ghetto where
have to battle gangs ind clean wa
money and prosper (Kenya)
Website wwwgeth20gamecom
1
2
3 4
5
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1924
iCow Gives diary farmers information
on keeping their cows healthy from
diseases improving milk production
care during gestation and the nearest
vet (Kenya)
Website wwwicowcoke
Matatu Fastest
downloaded application
in Uganda- it is an
electronic rendition of
the card game popularly
played in Uganda
where an individual
has to inish playing all
their cards before their
opponent There are
plans to introduce Matatu
tournaments (Uganda)
Website wwwmarket
androidcom
ZWod Fun educational tool that teaches
children how to spell as they destroy
zombies
Website httpwwwfacebookcomZword
Shoppes Delight Helps consumers compare
prices across various retailers and ind and receive
bargain alerts (Kenya)
Website wwwmarketandroidcom
Loopa In Luganda the word lsquolooparsquomeans
lsquoto report to the authoritiesrsquo Loopa is an eco
visualizing tool that enables the community to
report water pollution in their area (Uganda)
Website httpwedcomugandacomloopa
innovation top 2
6
7
8
9 10
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2024
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
20
Msema kweli (Msema Kweli which means
lsquoTruth tellerrsquo) enables citizens to hold area MPs
accountable for development in their constituencies
by providing information on the use of donor funds
government funds World Bank and the work of local NGOs (Kenya)
Websitehttpmsemakweliihubcokepages
homephp
innovation top 20
kasha Securely save
backup all your important
text messages for life Texts
of mobile transactions
evidence dates and other
details (Kenya)Website wwwkashamobi
Eat Out This comprehensive guide wil
give you prices of your favourite restaur
from fast food to ine dining based on
location type of event and even type of
cuisine anywhere in Nairobi Info about
restaurant includes wi-i access wine lis
maps and reviews (Kenya)
Website wwweatoutcoke
kivuo Enjoy online
shopping in Tanzania with
various payment methods
including mpesa airtel
money bank paypal or Visa
credit card (Tanzania)
Website wwwkivukocom
Map the cap This app provides
visualizations of latrines that need emptying
thus saving cesspool emptiers many rounds
in one area It will also identify hotspots
where sewage is being dumped and needs to
be removed (Uganda)
Website httpmapthecrapfreezokanet
11
1213
14
15
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2124
innovation top 2
bighte Monday Job seekers in
Kenya Uganda and Tanzania can use
it to receive alerts on job types they
have speciied as well as apply for the
jobs directly within the appWebsite wwwbrightermonday com
Hewa If yoursquore a fan of
Kenyan music Hewa is
a one stop shop where
you can access all Kenyan
local music buy using
airtime on your phone
or simply listen without
downloading (Kenya)
Website wwwhewacoke
Chei Use it to ind car
buyers and car sellers
-4WDrsquos pikipikis matatus
buses trucks throughout
East Africa and communic
by SMS or email (Kenya)
Website wwwchekicoke
MDGMaps Generate
printable maps that
show performance in
each of the Millinneiu
Development Goals i
different locations in
world (Uganda)
Website mdgmaps
appspotcom
Umuhuza Hi-Tech oes
An SMS-based real estate
application that allows customers
to search for houses apartments
and land for rent or for sale with a
simple text message (Rwanda)
Website httpwwwfacebook
compagesUmuhuza-Hi-Tech-
Brokers-Ltd
16
17
18
19
20
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2224
j u m p s t a
r t i n g
t e c h n o l o g y
E a s t A f r i
c a
R e g i o n
a l
Y o u n g P r o f
e s s i o n
a l s
T e c h n o
l o g y S y m p
o s i u m
Kampala UgandaApril 20th-21st 2012
HOSTED BY ENTERPRISE TECHNOLOGY
Tel +256-701 769 606Email potoaictcreativescom
wwwictcreativescom
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2324
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2424
COMING SOON TO A SCREEN NEAR YOU
WWWICTCREATIVESCOM
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1824
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
8
Mafuta GO Keeps you up to date with fuel prices in stations near you
around the city helping you save on fuel costs (Uganda)
Website httpmafutagoappspotcom
innovation top 20
Niohapa This app enables you to earn
loyalty points for visiting different location
in Nairobi thus providing businesses an
opportunity to reward their most loyal
customers Nikohapa translates to ldquoI am
hererdquo (Kenya)Website wwwnikohapacom
e-Soo Gives farmers consumers
and traders accurate market text
messages on commodities and prices
It is currently used in 50 markets with
plans for increased usage (Rwanda )Website httpwwwesokogovrw
MedAfica Users subscribe to a number
of health services including symptom
checkers irst-aid information doctor amp
hospital directories (Kenya)
Website wwwshimbamobilecom
GetH2O Mtaani If you love strate
you will enjoy this game which invo
survival in an African ghetto where
have to battle gangs ind clean wa
money and prosper (Kenya)
Website wwwgeth20gamecom
1
2
3 4
5
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1924
iCow Gives diary farmers information
on keeping their cows healthy from
diseases improving milk production
care during gestation and the nearest
vet (Kenya)
Website wwwicowcoke
Matatu Fastest
downloaded application
in Uganda- it is an
electronic rendition of
the card game popularly
played in Uganda
where an individual
has to inish playing all
their cards before their
opponent There are
plans to introduce Matatu
tournaments (Uganda)
Website wwwmarket
androidcom
ZWod Fun educational tool that teaches
children how to spell as they destroy
zombies
Website httpwwwfacebookcomZword
Shoppes Delight Helps consumers compare
prices across various retailers and ind and receive
bargain alerts (Kenya)
Website wwwmarketandroidcom
Loopa In Luganda the word lsquolooparsquomeans
lsquoto report to the authoritiesrsquo Loopa is an eco
visualizing tool that enables the community to
report water pollution in their area (Uganda)
Website httpwedcomugandacomloopa
innovation top 2
6
7
8
9 10
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2024
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
20
Msema kweli (Msema Kweli which means
lsquoTruth tellerrsquo) enables citizens to hold area MPs
accountable for development in their constituencies
by providing information on the use of donor funds
government funds World Bank and the work of local NGOs (Kenya)
Websitehttpmsemakweliihubcokepages
homephp
innovation top 20
kasha Securely save
backup all your important
text messages for life Texts
of mobile transactions
evidence dates and other
details (Kenya)Website wwwkashamobi
Eat Out This comprehensive guide wil
give you prices of your favourite restaur
from fast food to ine dining based on
location type of event and even type of
cuisine anywhere in Nairobi Info about
restaurant includes wi-i access wine lis
maps and reviews (Kenya)
Website wwweatoutcoke
kivuo Enjoy online
shopping in Tanzania with
various payment methods
including mpesa airtel
money bank paypal or Visa
credit card (Tanzania)
Website wwwkivukocom
Map the cap This app provides
visualizations of latrines that need emptying
thus saving cesspool emptiers many rounds
in one area It will also identify hotspots
where sewage is being dumped and needs to
be removed (Uganda)
Website httpmapthecrapfreezokanet
11
1213
14
15
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2124
innovation top 2
bighte Monday Job seekers in
Kenya Uganda and Tanzania can use
it to receive alerts on job types they
have speciied as well as apply for the
jobs directly within the appWebsite wwwbrightermonday com
Hewa If yoursquore a fan of
Kenyan music Hewa is
a one stop shop where
you can access all Kenyan
local music buy using
airtime on your phone
or simply listen without
downloading (Kenya)
Website wwwhewacoke
Chei Use it to ind car
buyers and car sellers
-4WDrsquos pikipikis matatus
buses trucks throughout
East Africa and communic
by SMS or email (Kenya)
Website wwwchekicoke
MDGMaps Generate
printable maps that
show performance in
each of the Millinneiu
Development Goals i
different locations in
world (Uganda)
Website mdgmaps
appspotcom
Umuhuza Hi-Tech oes
An SMS-based real estate
application that allows customers
to search for houses apartments
and land for rent or for sale with a
simple text message (Rwanda)
Website httpwwwfacebook
compagesUmuhuza-Hi-Tech-
Brokers-Ltd
16
17
18
19
20
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2224
j u m p s t a
r t i n g
t e c h n o l o g y
E a s t A f r i
c a
R e g i o n
a l
Y o u n g P r o f
e s s i o n
a l s
T e c h n o
l o g y S y m p
o s i u m
Kampala UgandaApril 20th-21st 2012
HOSTED BY ENTERPRISE TECHNOLOGY
Tel +256-701 769 606Email potoaictcreativescom
wwwictcreativescom
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2324
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2424
COMING SOON TO A SCREEN NEAR YOU
WWWICTCREATIVESCOM
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 1924
iCow Gives diary farmers information
on keeping their cows healthy from
diseases improving milk production
care during gestation and the nearest
vet (Kenya)
Website wwwicowcoke
Matatu Fastest
downloaded application
in Uganda- it is an
electronic rendition of
the card game popularly
played in Uganda
where an individual
has to inish playing all
their cards before their
opponent There are
plans to introduce Matatu
tournaments (Uganda)
Website wwwmarket
androidcom
ZWod Fun educational tool that teaches
children how to spell as they destroy
zombies
Website httpwwwfacebookcomZword
Shoppes Delight Helps consumers compare
prices across various retailers and ind and receive
bargain alerts (Kenya)
Website wwwmarketandroidcom
Loopa In Luganda the word lsquolooparsquomeans
lsquoto report to the authoritiesrsquo Loopa is an eco
visualizing tool that enables the community to
report water pollution in their area (Uganda)
Website httpwedcomugandacomloopa
innovation top 2
6
7
8
9 10
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2024
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
20
Msema kweli (Msema Kweli which means
lsquoTruth tellerrsquo) enables citizens to hold area MPs
accountable for development in their constituencies
by providing information on the use of donor funds
government funds World Bank and the work of local NGOs (Kenya)
Websitehttpmsemakweliihubcokepages
homephp
innovation top 20
kasha Securely save
backup all your important
text messages for life Texts
of mobile transactions
evidence dates and other
details (Kenya)Website wwwkashamobi
Eat Out This comprehensive guide wil
give you prices of your favourite restaur
from fast food to ine dining based on
location type of event and even type of
cuisine anywhere in Nairobi Info about
restaurant includes wi-i access wine lis
maps and reviews (Kenya)
Website wwweatoutcoke
kivuo Enjoy online
shopping in Tanzania with
various payment methods
including mpesa airtel
money bank paypal or Visa
credit card (Tanzania)
Website wwwkivukocom
Map the cap This app provides
visualizations of latrines that need emptying
thus saving cesspool emptiers many rounds
in one area It will also identify hotspots
where sewage is being dumped and needs to
be removed (Uganda)
Website httpmapthecrapfreezokanet
11
1213
14
15
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2124
innovation top 2
bighte Monday Job seekers in
Kenya Uganda and Tanzania can use
it to receive alerts on job types they
have speciied as well as apply for the
jobs directly within the appWebsite wwwbrightermonday com
Hewa If yoursquore a fan of
Kenyan music Hewa is
a one stop shop where
you can access all Kenyan
local music buy using
airtime on your phone
or simply listen without
downloading (Kenya)
Website wwwhewacoke
Chei Use it to ind car
buyers and car sellers
-4WDrsquos pikipikis matatus
buses trucks throughout
East Africa and communic
by SMS or email (Kenya)
Website wwwchekicoke
MDGMaps Generate
printable maps that
show performance in
each of the Millinneiu
Development Goals i
different locations in
world (Uganda)
Website mdgmaps
appspotcom
Umuhuza Hi-Tech oes
An SMS-based real estate
application that allows customers
to search for houses apartments
and land for rent or for sale with a
simple text message (Rwanda)
Website httpwwwfacebook
compagesUmuhuza-Hi-Tech-
Brokers-Ltd
16
17
18
19
20
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2224
j u m p s t a
r t i n g
t e c h n o l o g y
E a s t A f r i
c a
R e g i o n
a l
Y o u n g P r o f
e s s i o n
a l s
T e c h n o
l o g y S y m p
o s i u m
Kampala UgandaApril 20th-21st 2012
HOSTED BY ENTERPRISE TECHNOLOGY
Tel +256-701 769 606Email potoaictcreativescom
wwwictcreativescom
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2324
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2424
COMING SOON TO A SCREEN NEAR YOU
WWWICTCREATIVESCOM
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2024
E N T E R P R I S E T E C H N O L O G Y
I S S U E
8 | 2 0 1 2
20
Msema kweli (Msema Kweli which means
lsquoTruth tellerrsquo) enables citizens to hold area MPs
accountable for development in their constituencies
by providing information on the use of donor funds
government funds World Bank and the work of local NGOs (Kenya)
Websitehttpmsemakweliihubcokepages
homephp
innovation top 20
kasha Securely save
backup all your important
text messages for life Texts
of mobile transactions
evidence dates and other
details (Kenya)Website wwwkashamobi
Eat Out This comprehensive guide wil
give you prices of your favourite restaur
from fast food to ine dining based on
location type of event and even type of
cuisine anywhere in Nairobi Info about
restaurant includes wi-i access wine lis
maps and reviews (Kenya)
Website wwweatoutcoke
kivuo Enjoy online
shopping in Tanzania with
various payment methods
including mpesa airtel
money bank paypal or Visa
credit card (Tanzania)
Website wwwkivukocom
Map the cap This app provides
visualizations of latrines that need emptying
thus saving cesspool emptiers many rounds
in one area It will also identify hotspots
where sewage is being dumped and needs to
be removed (Uganda)
Website httpmapthecrapfreezokanet
11
1213
14
15
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2124
innovation top 2
bighte Monday Job seekers in
Kenya Uganda and Tanzania can use
it to receive alerts on job types they
have speciied as well as apply for the
jobs directly within the appWebsite wwwbrightermonday com
Hewa If yoursquore a fan of
Kenyan music Hewa is
a one stop shop where
you can access all Kenyan
local music buy using
airtime on your phone
or simply listen without
downloading (Kenya)
Website wwwhewacoke
Chei Use it to ind car
buyers and car sellers
-4WDrsquos pikipikis matatus
buses trucks throughout
East Africa and communic
by SMS or email (Kenya)
Website wwwchekicoke
MDGMaps Generate
printable maps that
show performance in
each of the Millinneiu
Development Goals i
different locations in
world (Uganda)
Website mdgmaps
appspotcom
Umuhuza Hi-Tech oes
An SMS-based real estate
application that allows customers
to search for houses apartments
and land for rent or for sale with a
simple text message (Rwanda)
Website httpwwwfacebook
compagesUmuhuza-Hi-Tech-
Brokers-Ltd
16
17
18
19
20
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2224
j u m p s t a
r t i n g
t e c h n o l o g y
E a s t A f r i
c a
R e g i o n
a l
Y o u n g P r o f
e s s i o n
a l s
T e c h n o
l o g y S y m p
o s i u m
Kampala UgandaApril 20th-21st 2012
HOSTED BY ENTERPRISE TECHNOLOGY
Tel +256-701 769 606Email potoaictcreativescom
wwwictcreativescom
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2324
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2424
COMING SOON TO A SCREEN NEAR YOU
WWWICTCREATIVESCOM
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2124
innovation top 2
bighte Monday Job seekers in
Kenya Uganda and Tanzania can use
it to receive alerts on job types they
have speciied as well as apply for the
jobs directly within the appWebsite wwwbrightermonday com
Hewa If yoursquore a fan of
Kenyan music Hewa is
a one stop shop where
you can access all Kenyan
local music buy using
airtime on your phone
or simply listen without
downloading (Kenya)
Website wwwhewacoke
Chei Use it to ind car
buyers and car sellers
-4WDrsquos pikipikis matatus
buses trucks throughout
East Africa and communic
by SMS or email (Kenya)
Website wwwchekicoke
MDGMaps Generate
printable maps that
show performance in
each of the Millinneiu
Development Goals i
different locations in
world (Uganda)
Website mdgmaps
appspotcom
Umuhuza Hi-Tech oes
An SMS-based real estate
application that allows customers
to search for houses apartments
and land for rent or for sale with a
simple text message (Rwanda)
Website httpwwwfacebook
compagesUmuhuza-Hi-Tech-
Brokers-Ltd
16
17
18
19
20
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2224
j u m p s t a
r t i n g
t e c h n o l o g y
E a s t A f r i
c a
R e g i o n
a l
Y o u n g P r o f
e s s i o n
a l s
T e c h n o
l o g y S y m p
o s i u m
Kampala UgandaApril 20th-21st 2012
HOSTED BY ENTERPRISE TECHNOLOGY
Tel +256-701 769 606Email potoaictcreativescom
wwwictcreativescom
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2324
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2424
COMING SOON TO A SCREEN NEAR YOU
WWWICTCREATIVESCOM
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2224
j u m p s t a
r t i n g
t e c h n o l o g y
E a s t A f r i
c a
R e g i o n
a l
Y o u n g P r o f
e s s i o n
a l s
T e c h n o
l o g y S y m p
o s i u m
Kampala UgandaApril 20th-21st 2012
HOSTED BY ENTERPRISE TECHNOLOGY
Tel +256-701 769 606Email potoaictcreativescom
wwwictcreativescom
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2324
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2424
COMING SOON TO A SCREEN NEAR YOU
WWWICTCREATIVESCOM
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2324
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2424
COMING SOON TO A SCREEN NEAR YOU
WWWICTCREATIVESCOM
832019 The New Face of Innovation
httpslidepdfcomreaderfullthe-new-face-of-innovation 2424
COMING SOON TO A SCREEN NEAR YOU
WWWICTCREATIVESCOM