the new landscape of microsoft dynamics crm
DESCRIPTION
Learn about new trends in using CRM for Customer Experience ManagementTRANSCRIPT
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The New Landscape of Microsoft Dynamics CRM
Bart SnearyVP of CRM and Data Analytics
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AGENDA
Core CRM
Social
Marketing
Self-Service/Parature
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CORE CRM
Modern UI Concepts andProcess Guidance
Real-Time BI
Mobility
What’s Next
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CORE CRM - UI
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CORE CRM - UINow we have this!
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CORE CRM - UI
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CORE CRM – UI - SERVICE
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CORE CRM - MOBILITY
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CORE CRM - MOBILITY
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CORE CRM – REAL TIME BI
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CORE CRM – REAL TIME BI
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CORE CRM – REAL TIME BI
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CORE CRM – WHAT’S NEXT
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CORE CRM – WHAT’S NEXT
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CORE CRM – WHAT’S NEXT
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CORE CRM – WHAT’S NEXT
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CORE CRM – WHAT’S NEXT
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SOCIAL
Social Insights
Social Listening/Alerting
Social BI
What’s Next
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MARKETING
Marketing Resource Management
Marketing Asset/Content Management
Marketing Event Management
Marketing Execution
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SELF-SERVICE/PARATURE
What Parature Is
Knowledge Base
Self-Service Portal
Customer Service Agent Tools / Social Engagement