the new normal: what we’ve learned · • mute your phones, muffle your dogs, put your babies to...

The New Normal: What We’ve Learned

© 2020 Cerium Networks All Rights Reserved | www.ceriumnetworks.com | 877.4CERIUM 2

Welcome

• Mute your phones, muffle your dogs, put your babies to sleep, and all those other WFH rules.

• Prize for the best Covid-19 hair cut or color.

• Chime in – share your best practices, challenges, etc.

• Put your questions in the chat box or raise your hand. We will also have time between sessions.

• Uber Eats will arrive in your inbox towards the end of today’s session.

• Give us feedback – email survey


Introductions

Hailey Hyde Client Engagement

Manager

Gregg PruettVP of Technical

Sales

Kevin Mayo Director of Cybersecurity


Keeping Remote Workers Connected, Productive, and SecureHailey Hyde, Client Engagement Manager


Cerium As a Use Case

Cerium already enabled for WFH• Laptops, softphone enabled• Several part-time & full-time

Updates for WFH:• MFA with Cisco DUO• VPN Upgrade• Cisco Umbrella deployment


Difficulties & Lessons Learned

Issues we’ve seen: • Remote desktop issues on a

minor level• Connectivity issues private

internet provide, bandwidth problems

• Supply chain issues: headsets and other WFH equipment in high demand

Overall Biggest Lesson

Biggest challenge is not the solution itself, but how its being used in a new environment.


Best Practices- What We’ve Learned

Private internet connections can affect call quality, streaming quality, and more….all which impact working from home

• Wired connection better• Stagger bandwidth usage• Private internet can have asynchronous speeds


Education- Empower End Users

A remote working tool only works if the end user knows how to use it

• Training resources• Contact for troubleshooting• “Champions” for end user groups


Empower Supervisors

Continue to manage their workforce effectively • First time for many managing remote• Tools and tips to assist management style

-Presence notifications -IM capabilities-Video conferencing is your friend-Daily standups, weekly one on ones-Trying new tools for engagement


Quick Recap-Must Have’s

IM and presence tools Video communication capabilities Training resources in a central, accessible location-

that employees know about Tips to maximize your bandwidth and virtual

meeting experience


Understand How to Professionally WFH

• Sharing space with family members=tough!• Appropriate working space• Maximize your audio and video connection when virtually

meeting• Have some patience-everyone is doing the best they can

adjusting to a new working environment


Remote Workers – Threats, Risks, and Remediation Kevin Mayo – Director of CybersecurityCISSP, CISM, CCNPx4, MCITPx3, CompTIAx6


Threats to Teleworking are Many

The Primary Security Threats to Teleworkers

• Exposing the remote PC to Internet threats• Shadow IT – exposure of corporate resources

to the Internet• Insecure wireless networks• Teleworking behaviors – corporate resources

for personal use• Alteration of administrative and security

settings


Exposing the Remote PC to ThreatsMove your operations out to home offices on the fly – what could go wrong, besides everything?

Wild Wild West – 1999 Warner Bros.

• Insecure Wi-Fi• Open printer ports• Browsers with unvetted plug-ins• Trackers or social media feeds attacks• Document shares on unprotected cloud

folders• COVID-19 scams under cover of health and

medical issues


Hackers Never Let a Good Crisis Go to Waste

COVID-19 Scams• As of April 10th – Americans report $12 million

in COVID-19 fraud losses• Charity scams• Phishing attacks regarding health updates• COVID Currency – checks and funds from the

treasury• Blackmail attempts – threatening emails

claiming to have access to your personal information – will infect you/family with coronavirus

• Misinformation – WHO - CDC


Today’s Vishing Attempt


Corporate - Confidential – PII/PHI

It’s our data they use to get the money they want• Corporate Data = Ransomware Cash

• Shadow IT

• 90% of attacks are delivered via email and with disrupted management more workers will fall victim

• Healthcare clients more than any other are telling us about Ransomware attacks

• And as always – users are the weakest link in any security program


Teleworker Behavior

• Letting family members use the work computer• Using work computer as personal computer• Backing up company computer outside the

company network• Altering corporate computer’s security/admin

settings• Not hardening the home router• Using open and or weak wireless PSK• Leaving home devices (printers) at factory default


Security Best Practices and Remediation

People First• Teleworking Policy –

Acceptable Use• Training • Teleworking Agreement• Teleworking Schedule

YOUR EMPLOYEE

APRIL 17, 2020


Controlling the PC

Protecting of the Remote PC

• Software and hardware firewall• Data protection – encryption• Antivirus and Antimalware• Polymorphism and Behavioral

Algorithms• Patches, Patching, and Patching

Madness


VPN and Split Tunneling

Tunnel Your Corporate – Punt the Rest

• Reduce firewall bandwidth and processor constraints

• Encrypt only what is needed rather than everything

• Risky balance – firewall benefits but corporate governance suffers


Controlling Content and Acceptable Use

How Cerium Controls its Remote Workforce


Identify, Authenticate, and Authorize

How Cerium Controls its Remote Workforce


Cerium Thank You Manila Style!!!


Best Covid-19 Hair Cut


Thank You!

• Look for your Uber gift card in your inbox• Give us Feedback – look for a survey in your inbox• Resources:

• Business continuity resource webpage• Email: [email protected]• Video: Be sure to watch Post Pandemic Planning for Our future from our

president- Roger Junkermier• Mark Your Calendars for Sessions Two & Three:

Session Two: Friday, May 1 | 9:00 AM Pacific | 10:00 AM MountainBehind the scenes: We pull back the curtains on the infrastructure that makes remote work possible

Session Three: Friday, May 15 | 9:00 AM Pacific | 10:00 AM MountainConnecting to Cloud Unified Communications: Helping position your company for the new normal.

https://ceriumnetworks.com/cerium-here-for-you/

mailto:[email protected]

https://ceriumnetworks.com/post-pandemic-planning/

the new normal: what we’ve learned · • mute your phones, muffle your dogs, put your babies to...

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