the new path to purchase: a peek into the mind of the digital shopper

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THE NEW PATH TO PURCHASE A PEEK INTO THE MIND OF THE DIGITAL SHOPPER presented by Emma Nemtin @em_nemtin www.hubba.com

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Digital has completely shifted the consumer path to purchase. It's time to bridge online and offline. Technology is heavily integrated into nearly every shopping decision and retailers now have to reach their shoppers on a variety of digital touchpoints.

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Page 1: The New Path To Purchase: A Peek Into The Mind Of The Digital Shopper

T H E N E W PAT H T O P U R C H A S E

A P E E K I N T O T H E M I N D O F T H E D I G I TA L S H O P P E R

presented by Emma Nemtin

@em_nemtin

www.hubba.com

Page 2: The New Path To Purchase: A Peek Into The Mind Of The Digital Shopper

C O N S U M E R S H I T A N AV E R A G E O F 7 . 9 D I F F E R E N T S O U R C E S F O R P R O D U C T I N F O

Page 3: The New Path To Purchase: A Peek Into The Mind Of The Digital Shopper

O N LY 2 5 % O F D I G I TA L P R O D U C T I N F O I S C O R R E C T ?

D I D Y O U K N O W

Page 4: The New Path To Purchase: A Peek Into The Mind Of The Digital Shopper

A R E Y O U P R O V I D I N G A U N I Q U E S H O P P I N G E X P E R I E N C E ?

45 percent of online shoppers are more likely to shop on a site that offers personalized

recommendations.

Page 5: The New Path To Purchase: A Peek Into The Mind Of The Digital Shopper

T H E N AT U R E O F T H E S T O R E F R O N T

H A S C H A N G E D

• Content has become a sales channel via mobile and second-screen technology

• Brands and retailers need to deliver relevant product information to shopper’s smartphones at key points along the purchase path

Page 6: The New Path To Purchase: A Peek Into The Mind Of The Digital Shopper

• Retailers have to get to a shopper’s mobile device before they know what they’re looking for

• Get into people’s pockets

I T ’ S T I M E T O B R I D G E O N L I N E A N D O F F L I N E

Page 7: The New Path To Purchase: A Peek Into The Mind Of The Digital Shopper

• Shoppers want to feel special

• Give consumers instant gratification

• Create in-the-moment experiences

T H E N E W S E T O F S H O P P E R E X P E C TAT I O N S

Page 8: The New Path To Purchase: A Peek Into The Mind Of The Digital Shopper

T E L L Y O U R B R A N D S T O R Y

• Every product has a story, wether it’s a book, a laptop or a T-shirt.

• Wrap a story around your product.

• Deliver experiences, not just sales.

Page 9: The New Path To Purchase: A Peek Into The Mind Of The Digital Shopper

T H A N K Y O U !

@ E M _ N E M T I N !

W W W. H U B B A . C O M