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TRANSCRIPT
1
THE OMNI-CHANNEL
RETAILINFORMATION PACK
PROGRAM
2
ContentsWhere we’ve been and where we’re heading 2
What’s the Omni-Channel Program? 2
The future of retail is customer led 2
What we want to achieve? 2
The value of omni-channel customers 3
What’s in it for customers? 4
A seamless customer experience 4
Free membership and so much more 4
Win notifications 4
Digital Wallet 4
How it will work 4
What’s in it for retailers? 5
Setting you up for success 5
Performance-Based Remuneration 5
What performance will be measured? 5
What is the criteria for each Performance Measure? 6
When will it be measured? 7
What does the remuneration look like 8
Changes to pricing 9
Digital Commission: what’s in your pocket? 9
How it works: 9
Digital commission: how much can you achieve? 10
Digital commission: what’s your share? 10
The omni-channel customer sign up bonus 12
DigiPOS fee removal 12
Retailer benefits: a snapshot 13
Partners helping us lead the way 14
Important Information 15
(Please note: Changes discussed in this document, including changes to retailers’ remuneration, remain subject to
obtaining regulatory approvals)
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Where we’ve been and where we’re heading.
At the Lott, we’re in the business of selling dreams.
While our customers’ dreams may never change, the
way they play is always evolving. How our customers
interact with our brand is more important today than
ever before. As times change, so should the way we
offer our service. To remain relevant, exciting and top of
mind, we constantly strive to innovate how we deliver
“dreams”.
We’ve been listening to and learning from our
customers to create the new Omni-Channel Program.
This retailer information pack will explain how this new
program is designed to benefit both the customer and
retailer.
What’s the Omni-Channel Program?
Through collaboration with key partners, we’ve
evolved the way we provide a brand experience for our
customers. The Omni-Channel Program is designed
to offer a more seamless customer experience, while
delivering great benefits for retailers too. Based
on customer insights, the program acknowledges
that the relationship between physical and digital
retail environments is vital in enhancing customer
satisfaction and returns for retailers.
We respect that you know your customers’ in-store
buying habits better than anyone. We hope by
sharing what we know about how customers engage
across channels, together we’ll have a more holistic
understanding of how we can ensure a consistent
experience for customers at every touch point.
The future of retail is customer led The shift in our service offering is about getting to know
our customers and letting them call the shots. The more
we know about what makes them tick, the better their
experience with us will be.
Customer led retail is understanding that every
customer is different in the way they engage with
our brand. Whether they prefer only face-to-face or
sometimes find comfort in playing from their couch
— for so many of our customers, buying a ticket from
their favourite retailer is all part of the experience.
So, let’s make sure that experience continues to be as
memorable as possible.
What do we want to achieve?
We want to deliver a retail experience that’s second to
none, the Omni-Channel Program will help us achieve
this by allowing customers to engage across multiple
channels. We are providing options to help future-proof
your business, our brand and our shared future. This
new program has been developed to help us increase
our customer base, repeat purchases, and ultimately
achieve shared future growth.
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The value of omni-channel customers Gathering customer-experience insights gave us a
clear indication that customers like having the choice
to shop across multiple channels. They like to choose
“Let’s be there for every customer.”
Retail Registered Registered & DigitalAccount
Average spend for registered
retail players after taking
up digital
Average spend for registered players in retail only
how, when and where they engage with the brand. Our
customer analytics suggest that customers are more
valuable when they engage across all available channels.
52% INCREASE
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What’s in it for customers?
A seamless customer experienceOur research shows that our customers want two things
— control and consistency. They want control in how
they purchase their entry. Most only play in-store, others
love the App, while some dabble in both. This isn’t
about pushing customers online, it’s about giving them
the freedom to move seamlessly between channels.
Offering our products via multiple channels means we
can provide customers with one consistent brand voice
and experience no matter where they purchase.
We can’t control how and when our customers choose
to interact with our brand, but what we can do is stay top
of mind by being there for them in every channel.
Free membership and so much moreIts great news for customers, as membership will
now be free. This includes all memberships - expired,
renewals and new. One of the obvious benefits of free
membership is the potential to increase registered
players. By having access to their membership both in
the physical retail and online environments, registered
players, are able to purchase anywhere, anytime. This
means they have more ways to play their favourite
games and therefore are generally more valuable than
unregistered players.
Free membership provides more opportunities for us to
better understand our customer base. These customer
insights allow us to see how, when and where they
interact with the brand, and design a better experience
for customers based on this information. Changes to the
membership program provide the following increased
benefits for customers:
• The convenience of being able to access their
membership in the Lott App
• Online and the App access to manage membership
and favourite numbers
• The ability to use account funds to pay in-store
• Automatic entry into bonus draws for all
registered tickets
• The ability to track spending
Win notificationsA new feature will enable retailers to enter an
unregistered customer’s mobile number on their
terminal to register a customer ticket to receive an
automatic win notification by SMS. This was a popular
feature in customer research. The SMS notification
service will also promote registration via the App or
website. The win notifications means customers find
out if they win and can collect their prize from you
sooner. This gives you, the retailer, the potential to
increase repeat visits to your outlet.
Digital WalletWe are developing this new feature to bring the digital
and in-store environments together for a seamless
customer experience. Once the digital wallet is finalised
customers will be able to use their digital account funds
to make purchases in-store.
How it will work:When customers join the Lott, they can choose to
have prizes paid back into their account. Their account
acts as a Digital Wallet where prizes paid back into the
account can be used for another purchase. The funds
will not only be available online, but can also be used
in-store. It will be a simple process to setup and access
funds within the Lott App.
Please note: Cheque fees will be charged at a standard fee of $3.30
across all jurisdictions. This will be introduced later in
the year.
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What’s in it for retailers?
Setting you up for successRetailers are at the core of our business. While we’re
focussing on making customer choice a priority, it’s
also about working closely with you to help provide an
engaging experience for our customers.
This evolution is an indication of our commitment to
growth and will help to future-proof retail. The Omni-
Channel Program has been designed to not only benefit
the customer but increase growth opportunities for
your business. Supporting the omni-channel approach
will help you expand opportunities to earn commission
by offering customers multiple ways to purchase. This
means you’ll have multiple ways to be rewarded.
Performance Measures Green Amber Red
Site Surveys 95% and above Between 90% to 94.9% Less than 89.9%
Retailers Web (weekly access) 95% and above Between 90% to 94.9% Less than 89.9%
What’s Hot @the Lott (weekly readership) 95% and above Between 90% to 94.9% Less than 89.9%
Mandatory Training Completed Completed Not Completed
Payment Defaults No Defaults No Defaults 1 + Defaults
Breaches (excluding Defaults) No Breaches No Breaches 1 + Breaches
Roadshow attendance Attended Attended Did not attend
Site Survey Action Plan Completion Within 5 days Between 6 & 10 days + 10 Days
Registered vs unregistered share 1% or more 1% or more Less than 0.9%
Please note: The lowest result across the Performance Measures will determine the overall result for the outlet for that cycle.
For example, one Amber and nine Greens will leave you with an Amber performance rating for the cycle.
Performance-Based RemunerationThe program has been developed to help you and your
business be successful today and into the future. To
set your business with the best chance of success, we
recommend being fully engaged with everything our
franchise system has to offer. By meeting the below
Performance Measures, not only will your business
benefit, you will stay up-to-date and connected with the
brand and the retail community.
What performance will be measured?Every retail outlet will be assessed during each Site
Survey cycle to determine a performance rating (Green,
Amber or Red) based on each of the Performance
Measures described below. These Performance
Measures will form the basis for calculating the
remuneration paid to retailers.
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What is the criteria for each Performance Measure?
Performance Measure Criteria
Site Surveys The outlet’s Site Survey score for each cycle.
• 95% to 100% - Green
• 94.9% to 90% - Amber
• Less than 89.9% - Red
Retailers Web (weekly access) Retailers Web must be accessed at least weekly.
Weekly access will attract:
• 95% to 100%- Green (e.g. miss one week of an 18 week cycle)
• 94.9% to 90%- Amber (e.g. miss two weeks of an 18 week cycle)
• Less than 89.9%- Red (e.g. miss three weeks of an 18 week cycle)
Please note: Computer specifications required for the new Retailers Web on
desktop devices, are the following desktop browsers:
• Google Chrome (preferred)
• Safari
• Internet Explorer version 11 or higher
• Microsoft Edge - Microsoft’s newly renamed browser from
Windows 10 onwards, replacing Internet Explorer
• Mozilla Firefox.
For mobile devices, the following mobile browsers:
• Google Chrome –Android (preferred)
• Safari - Apple
• Internet Explorer version 11 or higher – Windows 8 Phones
• Microsoft Edge – Windows 10 Phones.
What’s Hot @ the Lott (weekly readership) What’s Hot @ the Lott must be read within seven days of publication.
Retailers will be rated according to their readership as follows:
• 95% to 100% each cycle - Green (e.g. miss one issue of 18 issues)
• 94.9% to 90% each cycle - Amber (e.g. miss two issues of 18 issues)
• less than 89.9% each cycle- Red (e.g. miss three or more issues of 18
issues)
This also applies to any special editions.
Mandatory Training Completion of the mandatory iLearn course for each cycle.
Completed – Green
Not completed — Red
Payment Defaults A default is when the amount owing to Tatts indicated on the Settlement
Report is not available in the nominated bank account at the designated
time.
Nil defaults – Green
One default or more — Red
Breaches of your Franchise Agreement (other
than Payment defaults)
Nil breaches – Green
One breach or more — Red
Roadshow Attendance Roadshow attendance or a live webinar attendance in each cycle.
Attended — Green
Not Attended — Red
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Please note: Outlet ratings will be attributed to the Outlet ID, not to
individual retailers. Please review the Outlet Procedure
Manual (OPM) for further information regarding
remuneration payment processes.
Any newly established site opening within a Site Survey
cycle will be assigned a Green outlet rating and will be
remunerated accordingly for their first cycle or part
thereof. For the Performance Measure, registered vs
unregistered sales, an outlet will receive a N/A on reports
until a comparable trading period of 50% or greater is
reached.
Site Survey Action Plan Number of days taken to complete the Site Survey Action Plans in each
the cycle. • Within 5 business days – Green• Between 6-10 business days – Amber• More than 10 business days – Red
Site Survey Action Plan completion will be a date calculation based on the
date the Moment of Truth (MOT) report is distributed by GBW to the outlet.
Increase of registered players vs un-
registered shareIncrease percentage of registered players at the outlet by 1% in the cycle vs
the immediately preceding cycle.
Once 80% of the registered player share has been achieved, the outlet rating
will remain Green unless the registered share falls below 80%.
If there is an identified Fair Work Site Survey finding that
has not been actioned, the outlet will be classified as Red
for Site Survey Performance Measures regardless of your
outlets actual score achieved in the relevant Site Survey.
When will it be measured?For weekly based Performance Measures, performance
will be measured each accounting week (Monday to
Sunday). The remaining criteria will be measured per
Site Survey cycle. The current plan for the Site Survey
cycles are below:
Cycle Start Date End DateNumber of
Weeks
Cycle 3 2018/2019 01/04/2019 30/06/2019 13
Cycle 1 2019/2020 01/07/2019 27/10/2019 17
Cycle 2 2019/2020 28/10/2019 01/03/2020 18
Cycle 3 2019/2020 02/03/2020 28/06/2020 17
Cycle 1 2020/2021 29/06/2020 01/11/2020 18
Cycle 2 2020/2021 02/11/2020 28/02/2021 17
Cycle 3 2020/2021 01/03/2021 27/06/2021 17
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Further details of the Performance Measures and
how we will assess the Performance Measures will be
detailed in the Outlet Procedures Manual (OPM). We will
determine whether the Red, Amber or Green rating will
be awarded for each of the Performance Measures in the
relevant Site Survey cycle.
What does remuneration look like? The charge in respect to the sale of Lottery Products
will be increased to 2% as part of the changes to the
remuneration arrangements.
The charge in respect of the sale of Lottery Products
(see the Schedule of fees and charges in your Franchise
Agreement) will be adjusted by means of a Performance
Adjusted Franchise Fee as follows depending on an
outlet’s performance rating:
(a) Green: The charge in respect of the sale of
lotteries products will decrease by 1%;
(b) Amber: The charge in respect of the sale of
lotteries products will decrease by 0.5%; and
(c) Red: The charge in respect of the sale of lotteries
products will not decrease at all.
Commission
Weekly Franchise Fee
Commissions net ofweekly franchise fee
Performance AdjustedFranchise Fee
Commission net ofweekly fees
Potential Net Benefit
Current
Green
9.3%
1.0%
1.0%
9.3%
8.3%
+1.0
New
Amber Red
10.3%
1.5% 2.0%
2.0%
8.8% 8.3%
8.3%
+0.5% 0.0%
We propose to reflect these changes in your Franchise Agreement and the Outlet Procedures Manual (OPM). We will
provide further information about the relevant amendment in due course.
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Changes to pricing
As part of introducing the new commission rate, the
following products will have a retail price increase
(subject to regulatory approvals):
• Saturday Tattslotto
• Monday and Wednesday Lotto
• Oz Lotto
• Powerball
• Set for Life
• Super 66
There are no changes to the current prices of Instant
Scratch-Its and Lucky Lotteries games, therefore an
increase in commission is not applicable to Instant
Scratch-Its tickets and Lucky Lotteries.
Game
Effective: 1/7/2019
CURRENT NEW
Agent Commission
(Subject to regulatory
approval)
Charge in respect of
the sale of Lottery
Products.
Agent Commission
(Subject to regulatory
approval)
Charge in respect of
the sale of Lottery
Products.
Saturday Tattslotto 9.3 % 1.1418% 10.3% 2.1418%
Mon & Wed Lotto 9.3 % 1.1418% 10.3% 2.1418%
Oz Lotto 9.3 % 1.1418% 10.3% 2.1418%
Powerball 9.3 % 1.1418% 10.3% 2.1418%
Set for Life 9.3 % 1.1418% 10.3% 2.1418%
Super 66 9.3 % 1.1418% 10.3% 2.1418%
Digital Commission: what’s in your pocket? Our new digital commission and Performance-Based
Remuneration model work hand-in-hand to reward
retailers who are fully engaged with the franchise
system. Digital commission is based on the engagement
of customers who shop across multiple channels — in-
store, online and via the App.
How it works:If a registered customer buys a digital Lottery Product,
then also buys a Lottery Product from your retail
outlet in the same cycle, your outlet will be eligible to
participate in the omni-channel digital commission.
This is a key reason why you’ll want to drive
membership registration.
Your performance rating (Green, Amber or Red) will
determine the rate of omni-channel digital commission
applied, along with your share of retail sales for the
jurisdiction in which you operate. Here’s how your
rating applies to the calculation of digital commissions:
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If Performance Rating is Green
• Player makes a purchase
in a retail outlet and online
within the same Site Survey
cycle
• Total available digital
commission pool calculated
based on omni-channel
digital sales in qualifying
products for the jurisdiction
• Digital Commission Rate
2.0% payable for omni-
channel digital purchases
based on the outlets sales
contribution to the total
jurisdictions retail sales
If Performance Rating is Amber
• Player makes a purchase
in a retail outlet and online
within the same Site Survey
cycle
• Total available digital
commission pool calculated
based on omni-channel
digital sales in qualifying
products for the jurisdiction
• Digital Commission Rate
1.0% payable for omni-
channel digital purchases
based on the outlets sales
contribution to the total
jurisdictions retail sales
If Performance Rating is Red
• Player makes a purchase
in a retail outlet and online
within the same Site Survey
cycle
• Total available digital
commission pool calculated
based on omni-channel
digital sales in qualifying
products for the jurisdiction
• Digital Commission Rate
0.0% payable for omni-
channel digital purchases
based on the outlets sales
contribution to the total
jurisdictions retail sales
Digital commission: how much can you potentially earn? The total revenue pool consists of 2% of all digital sales
from all retailers’ omni-channel customers in each
jurisdiction within the measurement cycle.
Here’s an example of how much digital commission you
could potentially earn as a retail outlet (‘Outlet A’).
Let’s say the total digital sales from all retailers’ omni-
channel customers in your jurisdiction are $1,000,000
for the relevant cycle.
‘Outlet A’ retail sales represents 6% of all retail sales in
their jurisdiction, so 6% of $1,000,000 is
$60,000.
• If ‘Outlet A’ is Green (at the time of calculation)
they will receive 2% of $60,000 for the relevant
cycle, which is $1,200.
• If ‘Outlet A’ is Amber they will receive 1% of
$60,000 for the relevant cycle, which is $600.
• If ‘Outlet A’ is Red they will receive 0% of $60,000
for the relevant cycle, which is $0.
These examples are an illustration only and are designed
to show how the calculation works. They are not a
representation or forecast of either total digital sales in
jurisdictions or percentages of sales individual outlets
will generate. No guarantees can be made about future
performance of either the retail or the online channel.
If you have any questions or concerns about this
information or the way in which the commissions
will be calculated, please discuss with your Business
Development Manager (BDM).
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[1] Total Revenue enables calculating
the share for which each retailer
is eligible.
[2] Outlet share is calculated for each
retailer in that jurisdiction
[3] Total Digital Revenue by omni-channel customers
in Tatts Lotteries
[4] Revenue share per Retailer
calculated
Outlet ‘A’ Green$1,000,000 x 6%
= $60,000
Outlet ‘B’ Amber$1,000,000 x 1%
= $10,000
Outlet ‘C’ Red$1,000,000 x 0.75%
= $7,500
[5] Commission earned per retailer
calculated
Tatts Total Retail
Revenue $100M
Tatts Digital Channel Participation Commission Pool $1,000,000
Outlet ‘A’ $6,000,000 sales
= 6% of total Tatts retail sales
Outlet ‘A’ is eligible to earn commission on 6% of the Tatts Digital Channel Participation commission pool.
Outlet ‘B’ $1,000,000 sales
= 1% of total Tatts retail sales
Outlet ‘C’ $750,000 sales= 0.75% of total
Tatts retail sales
$60,000 x 2% = $1,200
$10,000 x 1% = $100
$7,500x 0% = $0
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The omni-channel customer sign up bonusEven more good news for retailers. You’ll receive a 1%
bonus commission on digital purchases of Lottery
Products made by customers who have signed up
digitally after being activated by your outlet. This
bonus continues for future digital purchases of Lottery
Products by these customers while you remain the
outlet owner. The bonus payment arrangements are
personal to each retailer and will not be transferred to
subsequent outlet owners.
How it worksThe bonus commission will be calculated based on a
link between a customer and your outlet when you sign
up an unregistered customer to receive an SMS win
notification. If the customer joins online or via the App
within four weeks of providing their mobile number in
your outlet, and you are the last outlet where they signed
up for SMS win notifications, you’ll receive an ongoing
bonus for future digital purchases of Lottery Products
by that customer. The customer only has to make one
digital transaction within a year for this to be activated.
The bonus commission payments associated with
relevant customers will cease in the event that the
relevant customer does not make further digital
purchases of Lottery Products within a rolling 52 week
period.
DigiPOS fee removal DigiPOS has had a significant role in driving improved
revenue outcomes as well as reducing the space and
costs within the retail image area. This year we look
forward to bringing this value to more retail outlets.
From 1 July 2019, DigiPOS screens (hardware only) will
be considered, like the Lottery Terminals, as Lottery
Property. Tabcorp will pay for ongoing reasonable
maintenance and the 0.05% DigiPOS fee will cease
to apply with effect from 1 July 2019. Any DigiPOS
fees incurred up to 30 June 2019 will remain due and
payable.
Please note: Tabcorp will retain ownership of the
DigiPOS equipment at all times and retailers must not
transfer equipment to another person at any time. The
DigiPOS equipment must not be used for anything other
than its intended purpose.
This approach will help ensure customers have a
consistent brand experience, and will continue to
standardise and maintain DigiPOS across the retail
network with fresh new content.
What’s the potential saving for retailers?
Approximately:
• $8,000 for two screens
• $6,000 for one screen
• Removal of 0.05% DigiPOS fee
• All ongoing reasonable maintenance costs
If you’ve already installed DigiPOS, we’ve got good
news for you too. Tabcorp plans to buy back DigiPOS
hardware already installed in the network, based on
the cost price paid (as per the supplier invoice). Further
details including the timing of this will be confirmed at
a later date. Once bought back, the DigiPOS screens will
remain installed, but will be treated as Lottery Property
under the Franchise Agreement.
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Retailer benefits: a snapshot
There are a lot of changes being implemented this year,
but what’s exciting for retailers is that each change is
an opportunity to help grow your business and your
bottom line.
Here’s a snapshot of the benefits to you:
• Performance Adjustment to Franchise Fee of up to
1% based on your outlets performance rating
• Potential to earn digital commission on omni-
channel customers
• Potential to earn a bonus for your customers
signing up to the Lott Membership program
• Removal of DigiPOS 0.05% fee
• Tabcorp to provide its DigiPOS hardware. (up to
$8,000 in savings for two screens)
• Tabcorp to maintain DigiPOS equipment
Below is an example of an outlet that had average
weekly sales (AWS) of $22,000 in FY18 and shows what
would have occurred at that time if the model had been
operational.
This table and the figures used within are provided
for illustrative purposes only and they are not a
representation or forecast of benefits for individual
outlets. These are estimates only and actual benefits
may vary across retail outlets. No guarantees can be
made about future performance of either the retail or
the online channel. We recommend individual retailers
use their actual historical sales data to calculate the
potential impact of the changes.
If you have any questions or concerns about the
potential financial benefits of the Omni-Channel
Program, please contact your Business Development
Manager (BDM).
1. COMMISSION BASED GAME PRICE RISE
Subject to regulatory approval
Retailer will receive a 1% increase in commission (to 10.3%) on retail sales for all games (except, Instant Scratch-Its and & Lucky Lotteries)
$10,110 $4,712- $686
Due to loss of player card
commission2. OUTLET
PERFORMANCE RATING & FRANCHISE FEES
The Charge in respect of the sale of Lottery Products, excluding Player Cards will increase to 2.0%
The Green retailer will receive a Performance Adjusted Franchise Fee of 1%, orange 0.5% and red 0%
3. OMNI-CHANNEL DIGITAL COMMISSION
Commissions will be paid to the retailer for the digital sales of their omni-channel customers.Figures modelled based on current omni-channel customers
$1,490 $745No
Commission
4. OMNI-CHANNEL SIGN UP BONUS
Retailers which activate a customer to sign up to become a member will receive 1% commission on all digital purchases that customer makes for as long as the retail owns their outlet.
$19 $19 $19
5. DIGIPOS
The 0.05% DigiPOS fee will be removed annuallyTabcorp will buy back DigiPOS hardware (once off)Tabcorp will provide ongoing maintenance at no charge
$576pa$5900 one of
buyback
$576$5,900
$576$5,900
NET BENEFIT TO THE RETAILER
Average net benefit to the retailerShown as a % increase over current state
$12,195+10.3%
$6,052 +5.1% -$91
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Partners helping us lead the way
At the Lott, we know our program’s success depends on the strong collaborations with businesses and associations.
We’d like to thank them immensely for their contribution and support in bringing this exciting program to life.
• Australian Lottery and Newsagents Association (ALNA)
• Lotteries Retailers Associations (LRA)
• The Victorian Associations for Newsagents (VANA)
• GBW
*SA OutletsThis program is unable to be introduced to SA retailers at this stage. We are currently working with the regulators and
government to define the approach so that South Australian retailers may be included in the future. We encourage all
South Australian retailers to understand the Omni-Channel Program and find out how to prepare for future success.
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IMPORTANT INFORMATION
Regulatory Approval
Various components of the Omni-Channel Program (including changes to product prices and commission rates)
remain subject to various regulatory approvals being obtained. Accordingly, while our intention is to deliver the
Omni-Channel Program in the format detailed in this presentation, it is possible that changes to some or all of the
proposals may be required. We will continue to keep you updated as we progress our engagements with regulators.
Franchise Agreements
The changes contemplated by the Omni-Channel Program (including remuneration and DigiPOS) will require an
amendment to your Franchise Agreement. We will be in contact following the Omni-Channel Program Launch to
provide you with further details about these amendments to your franchise arrangements.
Disclaimer
This presentation may contain certain ‘forward-looking statements’. The words ‘anticipate’, ‘believe’, ‘expect’,
‘project’, ‘forecast’, ‘estimate’, ‘likely’, ‘intend’, ‘should’, ‘could’, ‘may’, ‘target’, ‘plan’ and other similar expressions are
intended to identify forward-looking statements. Indications of, and guidance on, financial position, performance,
and possible benefits are also forward-looking statements. Any forecasts or other forward looking statements
contained in this presentation are subject to known and unknown risks and uncertainties and may involve
significant elements of subjective judgement and assumptions as to future events which may or may not be correct.
Such forward-looking statements are not guarantees of future performance or benefits and involve known and
unknown risks, uncertainties and other factors, many of which are beyond the control of Tabcorp, that may cause
actual results, remuneration levels or benefits to differ materially from those expressed or implied in such statements.
There can be no assurance that actual outcomes will not differ materially from these statements. You are cautioned
not to place undue reliance on forward looking statements.
Information given in this presentation (including examples and figures) is given for illustrative purposes only
and should not be relied upon as (and is not) an indication of future performance or guarantee of benefits or
remuneration available for individual retail outlets. These statements are estimates only and actual benefits may vary
across retail outlets. The information contained in this presentation is of a general nature and have been prepared
by Tabcorp in good faith and with due care, but, neither Tabcorp nor any other person represents, warrants or
guarantees in relation to statements or information contained in this presentation or the future performance of any
retail outlet. Nothing in this presentation shall form the basis of any contract or commitment.
Tabcorp disclaims to the extent permitted by law all liability to any person relying on this information in respect
of any loss or damage however caused, which may be suffered or arise directly or indirectly in respect of such
information. Nothing in this section affects your rights under the Australian Consumer Law.
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