The Optiv Surge Support Advantage In times of need or crisis, it can be challenging to know who to turn to for extra support. Optiv is here to provide our valued clients with the expertise, staffing and technology needed to ensure operational resiliency. Whether an immediate short-term need, or to build in-house expertise through ongoing security awareness training, Optiv provides continuing assistance to clients.

With more than 350 industry certifications, our trained professionals can quickly and proficiently resolve Tier 1, 2 and 3 technical support issues. Optiv manages more than 10,000 requests annually, resolving 90 percent without vendor escalation.

Optiv also has direct access to product manufacturers’ internal support teams for prompt issue escalation. Our security operations centers (SOCs) have dedicated security testing labs to help ensure accurate and precise issue resolution.

• Thirty minute response time for break/fix support

• Subscription to gTIC ThreatBeatSM Daily and weekly email updates and critical threat advisories

• Multi-vendor and product support

• 24x7 break/fix phone support

• 24x7 “over the shoulder” change support and validation via remote sharing session initiated by client

• Access to work from home (WFH) relevant eLearning materials (up to 5,000 users for the period of support) *

• Security Awareness Training Courses

• Remote Work Security

• Cybersecurity at Home

• Attacks on Smart Phones

• Password Security

• Social Engineering

• Social Media

• Phishing Links

• Phishing Attachments

• Spear Phishing

• Coordinated Vishing and Phishing

• Video Conferencing Security

• Multi-Factor Authentication

Your Surge Support service plan includes:

Supported Technologies

In times of need or crisis, Optiv is here for you

Optiv Global Headquarters1144 15th Street, Suite 2900

Denver, CO 80202800.574.0896 | optiv.com

Optiv is a security solutions integrator – a “one-stop” trusted partner with a singular focus on cybersecurity. Our end-to-end cybersecurity capabilities span risk management and transformation, cyber digital transformation, threat management, security operations, identity and data management, and integration and innovation, helping organizations realize stronger, simpler and more cost-efficient cybersecurity programs that support business requirements and outcomes. At Optiv, we are leading a completely new approach to cybersecurity that enables clients to innovate their consumption models, integrate infrastructure and technology to maximize value, achieve measurable outcomes, and realize complete solutions and business alignment. For more information about Optiv, please visit us at www.optiv.com.

©2020 Optiv Security Inc. All Rights Reserved.

Secure your security.™

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For clients who feel they may need assistance for longer than a six month period, Optiv recommends our Device Management service. *Limited to 5,000 users. If needed, Optiv can provide supplementary seats for an additional cost.

Available Surge Support Packages

One Month Three Month Six Month

Why OptivOptiv’s security experts, many of which are former CISOs, CROs, and CIROs, have over 350 industry and vendor certifications.

7K+ Clients in

70 Countriesacross NA, EMEA, LATAM and APAC

71% of Fortune 1000

77% of Fortune 500

81% of Fortune 100

300+ Subject Matter Experts

1M+ Users Trained

Optiv’s Proven Success

Receive critical training for your end users within hours of a request

Learn through concise yet informative courses to ensure business continuity

Arm employees with best practices to protect themselves from cyber threats (professionally and personally)

Maximize internal team bandwidth by leveraging Optiv’s training expertise

160K+ Hours of Training Delivered in the Last Year

Contact your Optiv sales representative to learn more.