the ormax ott audience report: 2019 · §viewers in the profiling survey were asked if they have...
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The Ormax OTT Audience Report: 2019India’s largest OTT audience research
RESEARCH DESIGN10,000 SAMPLE SIZE ACROSS TWO PHASES
Profiling Survey (Aug-Sep 2019)
Sample Size: 3,000 To measure audience usage, attitudes and behaviour about OTT content & platforms
Sizing Survey (May-July 2019)Sample Size: 7,000
across 73 cities in 19 states
To determine the market, gender & age profile of regular OTT audience in Urban
India
SIZING SURVEY DESIGN
7,000 audiencesMales Females
Top 73 cities in India based
on Census 2011
15-21 yrs.
31-40 yrs. 41+ yrs.
22-30 yrs.
Computer Assisted Telephonic Interviews (CATI)
Methodology
City-wise Census 2011 population (15+ yrs.) was used to split the total sample by cities. Within each city, the sample split by gender and age groups was decided basis Census
2011 too.
CITY LISTState Cities/ Towns Count
MaharashtraMumbai, Pune, Nagpur, Thane, Pimpri-Chinchwad, Nashik, Kalyan-Dombivali, Vasai-Virar, Aurangabad, Navi Mumbai, Solapur, Mira-Bhayander, Bhiwandi, Amravati
14
Uttar Pradesh Lucknow, Kanpur, Ghaziabad, Agra, Meerut, Varanasi, Allahabad, Bareilly, Aligarh, Saharanpur, Gorakhpur, NOIDA, Firozabad 13
Tamil Nadu Chennai, Coimbatore, Madurai, Tiruchirapalli, Tiruppur, Salem 6
Gujarat Ahmedabad, Surat, Vadodara, Rajkot 4
Punjab Ludhiana, Chandigarh, Amritsar, Jalandhar 4
Madhya Pradesh Indore, Bhopal, Gwalior, Jabalpur 4
Rajasthan Jaipur, Jodhpur, Kota, Bikaner 4
Karnataka Bengaluru, Hubballi-Dharwad, Mysore 3
Andhra Pradesh Visakhapatnam, Vijayawada, Guntur 3
Jharkhand Dhanbad, Ranchi, Jamshedpur 3
Telangana Hyderabad, Warangal 2
Kerala Thiruvananthapuram, Kochi 2
West Bengal Kolkata, Howrah 2
Chhattisgarh Raipur, Bhilai 2
Haryana Faridabad, Gurgaon 2
Odisha Bhubaneswar, Cuttack 2
Delhi Delhi 1
Bihar Patna 1
Assam Guwahati 1
REGULAR OTT AUDIENCE UNIVERSE
?
§ Findings of the Sizing Survey were used to size the Regular OTT Audience Universe (ROAU), defined as:
§ Number of people in Urban India (in the 15+ yrs. age group) who watch online videos for at least two hours every week, and use at least one OTT platform/ app to watch videos, excluding YouTube and social media
§ The profiling survey was then conducted in a sample drawn from this universe
§ Note that there may be many ‘irregular’ OTT audience who don’t meet the definition above. This study focuses on the core audience, i.e., ROAU, only
PROFILING SURVEY DESIGN
3,000 audiencesMales Females Top 73 cities
in India based on Census
2011
15-21 yrs.
31-40 yrs. 41+ yrs.
22-30 yrs.
Gender, age and market breakup based on findings of the Sizing
Survey shared earlier in this section.Online Interviews
Methodology
§ The Ormax OTT Audience Report: 2019 is divided into 14 sections, listed below:
REPORT CONTENTS
Audience Sizing Audience Segments Program Profiling Consumption
LevelsSVOD vs. AVOD
Audience
Viewing Behaviour
Category Consumption
Drivers & Barriers
Platform Appeal Drivers
Platforms Profiling Genre Appeal
Program Appeal Drivers
Subscription Disposition
Sources of Awareness
Application in Decision Making
§ Details of the various parameters covered in the various sections have been listed in this proposal
§ All analysis will be reported by these segments, wherever relevant:
REPORT CONTENTS
1. By gender2. By age (four segments)3. By town class (metros, 10-75 L, <10L)4. By zones (North, South, West, East)5.By states (state clusters in case of low contribution states)6. By occupation (Students, Pvt. Job, Govt. Job, Self-Employed, Housewife & Unemployed)7.By marital status
Demographic
1. By audience segments (generated using this study itself)2.By consumption levels (Heavy-Medium-Light)3. SVOD vs. AVOD audience
Behaviour
§ Sizing of the Regular OTT Audience Universe (ROAU) has been done basis the Sizing Study
§ This will give a definitive answer to the question: How many OTT consumers (excluding kids) exist in Urban India?
1. AUDIENCE SIZING
The Ormax OTT U&A Audience Report: 2019 uses an approach that goes beyond demographics to segment ROAU based on more than 85 OTT profiling parameters from four broad categories
2. AUDIENCE SEGMENTS
Cluster Analysis
Key Viewing Behaviour Measures
Category & Platform Drivers
Subscription Disposition &
Drivers
Genre Appeal & Show
Sampling Drivers
S1 S2 S3 S4 S5 S6 S7 S8 S9
§ For each segment, the following has been reported:
2. AUDIENCE SEGMENTS
Sizing
• Size of each segment at an overall OTT Regular Audience Universe level• Size of each segment by various demographic variables
Profiling
• Demographic composition of each segment• Profiling of all parameters covered in this research by these audiences
segments
§ Viewers in the profiling survey were asked if they have watched the last season for 23 different OTT shows (web-series) - 16 Indian & 7 International
§ The purpose of this question is not to measure the viewership of these shows, but to use this data to understand the content choices of different demographics and audience segments relative to each other, in turn enabling better understanding of these segments
3. PROGRAM PROFILING
§ This section will answer the question:
§ Content can be watched on conventional television too. Then why do audiences watch content on OTT platforms at all?
§ Based on ongoing qualitative research over the last five years, 11 drivers of OTT viewing have been identified (listed on the next page)
§ Importance of each of these drivers will be measured and reported for various demographic and behavioral segments
3. CATEGORY CONSUMPTION DRIVERS
§ Audience are not expected to keep track of the exact time they spent watching OTT content, and hence, measuring ‘Time Spent’ through a study of this nature is not appropriate
§ However, through a set of questions on consumption levels in different timebands on Weekdays and Weekends, the audience have been divided into three categories
4. CONSUMPTION LEVELS
Heavy viewers Medium viewers Light viewers
§ Based on subscription to 18 OTT platforms, audience have been classified into SVOD and AVOD audience
5. SVOD VS. AVOD AUDIENCE
• Currently subscribed (paid) to 2+ platforms
SVOD
• Currently subscribed (paid) to 0-1 platforms
AVOD
§ The following aspects of viewing behaviour have been reported in this section:
6. VIEWING BEHAVIOUR
TV vs. OTT preference Accompaniment Devices used Data source Place of
consumption
Weekdays vs. weekends preference
Timeband-wise consumption
Streaming vs. Downloading
Languages of consumption
Most-preferred language
Subtitles usage to watch content in
unfamiliar languages
Show acceptance/ rejection window
Binge vs. short viewing sessions
Video content creation
§ Why do viewers watch content on OTT at all, when so much content is available to watch on television?
§ Based on ongoing qualitative research over the last three years, 14 drivers of OTT category viewing have been identified, which were measured and ranked in this report
7. CATEGORY CONSUMPTION DRIVERS & BARRIERS
Convenience of place of consumption, e.g. travel
Convenience of time of viewing (no
appointment viewing needed)
Solo choice (vs. family’s choice in TV)
Private & personal nature of viewing,
leading to more concentration and
involvement
Relaxation via watching in short breaks in
between other work
No ad breaks Bold content with no censorship
Access to International content
Better content variety than TV
Better content quality than TV
Cool & trendy to discuss with friends
Declining mobile data costs in recent times
Exclusive content available before TV Binge-watching option
§ Why do light OTT viewers not spend more time watching OTT content?
§ Based on ongoing qualitative research over the last three years, 11 barriers of OTT category viewing have been identified, which were measured and ranked in this report
7. CATEGORY CONSUMPTION DRIVERS & BARRIERS
Not a habit/ part of schedule
Too complex to decide what to
watch: Too many options
Expensive because of mobile data cost
Consumes too much space/
memory on my device
Drains batteryGood content is
not free, requires spending money
Small screen is not the best viewing
experience
Confusing technology, still not comfortable with it
Cannot watch/ discuss with family
Too bold, violent & abusive Damages eyes
§ How do viewers decide to watch one OTT platform over another?
§ Based on ongoing qualitative research over the last three years, 15 platform appeal drivers have been identified, which can be divided into four types
§ These drivers have been measured and ranked in the report
8. PLATFORM APPEAL DRIVERS
8. PLATFORM APPEAL DRIVERS
Content
• Variety of content• Content/ dubbing/
subtitles in language of choice
• Exclusive content available before TV
Experience
• Design, tech & UX• Smooth video play
(no buffering/ hanging)
• Allows for downloads for offline viewing
• Ad-free experience• Good suggestions
for other content to watch
• Compatible with devices like Firestick/ Chromecast/ Apple TV
Price
• Free-of-cost or low subscription price
• Uses less mobile data
Brand
• Established company/ big brand
• Good marketing of platform and its content
• Popular and buzzing brand among friends
• Pre-loaded on mobile, leading to habit formation
§ Profiling of 18 OTT platforms was conducted using five parameters from Ormax Media’s brand-tracking tool Ormax Brand Matrix
9. PLATFORM PROFILING
• Unaided Awareness: % audience who named the platform when asked to name as many OTT platforms as they can
• Total Awareness: % audience who have heard the name of the platform
Recall Parameters
• Last-Month Sampling: % audience who have watched content on the platform at least once in the last month
Sampling
• NPS: Net Promoter Score measured on a 0-10 scale, defined as % Promoters (8+) minus % Detractors (0-5), among those who have sampled the platform in the last one month
• Preference: % audience who picked the platform as one of their top 2 favorite OTT platforms
Equity
§ This section answers the question: What is the inherent Appeal of various genres of OTT content?
§ Genre Appeal was measured at two levels:
10. GENRE APPEAL
Primary Genres (12) Sub-genres (28) within the primary genre ‘web-series’
Movies Short films Live cricket Live sports (except cricket)
Catch-up of TV shows Documentaries News Songs & music
videos
Jokes & comedy videos DIY videos
Short social media videos
(<3 mins.)
Web-series (original shows)
10. GENRESPRIMARY GENRES
Comedy (fiction)
Stand-up comedy Action Romance Romcom Family drama
College/ Youthful
Suspense/ thriller Crime Legal Horror Biopic/ True
Story
Inspirational/ Social message Patriotic War-based Historical Science fiction Fantasy
Superhero Travel-based Fashion-based Food-based Talent reality Competition & task reality
Celebrity chat show Quiz Game show Adult/ Sex-
related
10. GENRESSUB-GENRES OF ORIGINAL SHOWS (WEB-SERIES)
§ How do audiences select or reject an original show/ web-series to watch (or not watch)?
§ Based on ongoing qualitative research over the last three years, 16 program sampling drivers have been identified, which have been measured and ranked in this report
11. PROGRAM SAMPLING DRIVERS
Starcast Theme/ Genre Franchise Theme uniqueness
Dialogues/ Punchlines
Bold & daring (abuses & sex
scenes)
Production scale Trailer scenes
Available in language of preference
Director Producer/ Banner
Platform equity
Exciting marketing
Online reviews
Friends’ advocacy
Family’s advocacy
§ Audience were asked to select different OTT platforms they are currently paid subscribers of, from a list of 18 platforms provided to them, and the Platform-wise Subscription has been reported
12. SUBSCRIPTION
§ Why do audience subscribe to a particular OTT platform vis-à-vis others?
§ Based on ongoing qualitative research over the last three years, nine platform subscription drivers have been identified, which have been measured and ranked in this report
12. SUBSCRIPTION
Affordable price Variety of content Tentpole content Good experience during free trial
Subscribed by friends
Design, tech & UXExclusive content
not on TV/ available before TV
Pre-loaded on mobile, leading to
habit formation
Established company/ Big
brand
§ Which media contribute to what extent to awareness of new OTT shows?
§ 15 different media or sources of awareness will be cued to the audience, to measure their relative impact on an OTT show launch campaign
13. SOURCES OF AWARENESS
Promotion on host platform
Suggestion on the host platform
TV promos FM Radio Facebook
Twitter Instagram YouTube WhatsApp Online articles
PrintIn-theatre &
mall promotions
OOH Friends Family
§ On the next page, the application of various sections of The Ormax OTT Audience Report: 2019 has been mapped to four line functions of an OTT business
14. APPLICATION IN DECISION MAKING
Product Content
Marketing Research
14. APPLICATION IN DECISION MAKING
Report Section Product Content Marketing Research
Audience Sizing Brand TG selection Test TG selection
Audience Segments Focused targeting Focused targeting
Program Profiling Benchmarking
Consumption Levels Media planning Test TG selection
SVOD vs. AVOD Audience Media planning Test TG selection
Viewing Behaviour Product design Language decisions Brand campaign brief
Category Consumption Drivers & Barriers Product design Brand campaign brief
Platform Appeal Drivers Product design Brand campaign brief
Platform Profiling Brand objectives Periodic tracking
Genre Appeal Focus genre selection Show campaign brief
Program Appeal Drivers Content brief input Show campaign brief
Subscription Product design (SVOD) Brand campaign brief
Sources of Awareness Media planning
The Ormax OTT Audience Report: 2019India’s largest OTT audience research
www.ormaxmedia.com
Twitter: @OrmaxMedia