1 Content Property of Pinstripe, Inc.

The Palmetto Health Talent Transformation

Learn how Palmetto Health: • Chose a talent acquisition and management partner

to help achieve Triple Aim goals: cost reduction, quality measures and patient satisfaction.

• Integrates data-based decision making throughout the hiring process to achieve outstanding quality of hire.

January 2014

Originally Presented at TMA’s People in Health Care Talent Management Summit

2 Content Property of Pinstripe, Inc.

Mission Possible: Palmetto Health Talent Transformation

Faced with the mission to maintain its high level of patient satisfaction while battling with increased costs and reduced payments, Palmetto Health knew its success would hinge on the quality of the workforce it attracted and the speed at which those talented people were hired. During this session Rob Brinkerhoff, Corporate Director, Human Resources Operations for Palmetto Health and Ashley Gougè, Vice President of Client Development for Pinstripe Healthcare share the challenges Palmetto Health tackled and the ultimate successes achieved by choosing the right partners to facilitate a transparent and accountable approach to talent acquisition and management.

Learning Objectives: • Choose a talent

acquisition and management partner to help achieve Triple Aim goals: cost reduction, quality measures and patient satisfaction.

• Integrate data-based decision making throughout the hiring process to achieve outstanding quality of hire.

3 Content Property of Pinstripe, Inc.

“Pinstripe got our brand

right away. They use

the same words we

would, and are actually

more conscientious in

customer service than

we were internally.” Debbie Walkenhorst, Regional VP of

HR SSM Healthcare – St. Louis

• Founded 2007. • Deep healthcare provider

experience. • Providing customized, scalable

solutions. • Clinical Centers of Expertise. • Recognized as Top RPO

Provider by HRO Today magazine & RPO Market Leader and Star Performer by Everest.

Pinstripe Healthcare

4 Content Property of Pinstripe, Inc.

• Based in Columbia, SC. • 1,138-bed system. • Composed of four hospitals:

Richland, Baptist, the Heart Hospital and Children's Hospital.

• Opening Baptist Parkridge Hospital in March 2014.

• JCAHO-accredited institution. • ~9,000 employees. • 1,000 affiliated physicians.

About Palmetto Health

5 Content Property of Pinstripe, Inc.

MISSION Palmetto Health is committed to improving the physical, emotional and spiritual health of all individuals and communities we serve; to providing care with excellence and compassion; and, to working with others who share our fundamental commitment to improving the human condition. VISION To be remembered by each patient as providing the care and compassion we want for our families and ourselves. VALUES Compassion | Dignity | Excellence | Integrity | Teamwork

One Palmetto.

6 Content Property of Pinstripe, Inc.

The Change Trigger Need to Get More Strategic

7 Content Property of Pinstripe, Inc.

Assessment Findings Six Areas of Opportunity

More reactive than proactive.

Limited attraction strategy.

Heavy reliance on hiring managers.

Few actionable metrics.

Overspending.

Quality/Quantity mismatch.

14 Content Property of Pinstripe, Inc.

Building Trust and Delivering Results

15 Content Property of Pinstripe, Inc.

To standardize and enhance the overall talent acquisition process for Palmetto Health. • Utilize technology to gain greater efficiencies and

enhance the candidate and hiring leader experience.

• Be proactive and deliberate about finding critical top talent.

• Integrate Talent+ assessment tool.

• Contribute to the Palmetto Health Experience.

• Build and engage talent communities.

• Make talent a competitive advantage.

Pinstripe Healthcare & Palmetto Health Partnership Goals

Create a common experience.

SECRET SAUCE RECIPE

Foster a customer-service focus in all activities.

SECRET SAUCE RECIPE

Step 1: Build Talent Communities.

Step 2. Engage them!

SECRET SAUCE RECIPE

19 Content Property of Pinstripe, Inc.

Putting it All to Work Hiring For New Hospital (hiring events)

20 Content Property of Pinstripe, Inc.

• Held 5 interview days resulting in 76 hires.

• Filled 91% of Roles in less than 60 days.

• Hired 141 individuals November - January

• 75% external hires, 25% internal transfers

• Time to Fill – 35 days

Recruitment Marketing Plan & Alignment of Resources

Capture, report and make decisions based on actionable data and metrics.

SECRET SAUCE RECIPE

22 Content Property of Pinstripe, Inc.

Example Dashboard

Base- line October November December Target Tracking

Candidate Satisfaction 93% 97% 97% 97% 94%

Hiring Leader Satisfaction 59% 78% 84% 89% 88%

Quality of Candidates N/A 93% 89% 92% 85%

Average Time to Fill (days) N/A 49 52 50 45

Hires N/A 226 181 248 N/A

Avg. Age of Req (days) N/A 54 47 65 < 75

90-day Retention (quarterly) 95% N/A N/A 95% 95%

23 Content Property of Pinstripe, Inc.

Total Cost Per Vacancy The cost to an organization for having unfilled positions.

Calculating Cost Reduction

Cost Per Hire

Overtime Costs

Lost Revenue

Traveler & Premium Pay Costs

24 Content Property of Pinstripe, Inc.

• Conduct an Assessment • Map the candidate experience. • Define your key metrics. • Go forth and benchmark!

Your Next Steps

25 Content Property of Pinstripe, Inc.

Thank you! Ashley Gouge agouge@pinstripehealthcare.com (262) 754-5050 Rob Brinkerhoff, SPHR, CCP, CBP rob.brinkerhoff@palmettohealth.com