the pathway to success enhance the development of staff goal 6 – initiative 3
DESCRIPTION
The Pathway to Success Methods Hired a Training and Development Specialist Established a Training Advisory Committee Conducted a needs assessment Developed NEW Staff Orientation Program Developed “Sycamore Service” Developed specific training as requested Created a revised venue for staff recognition Addressed computer access issues for staffTRANSCRIPT
The Pathway to Success
Enhance the Development of Staff
Goal 6 – Initiative 3
The Pathway to SuccessIntroduction & Purpose
The Training and Professional Development objectives are designed to continuously improve the knowledge, skills and
abilities of all employees so that they are able to think critically and communicate effectively, adjust to a changing environment,
and enhance the quality of their work.
Our purpose is to provide learning opportunities that assist in the continued growth of the university by maximizing the performance of our employees. We provide learning
opportunities in supervisory, leadership development, diversity awareness and customized departmental consultations.
The Pathway to SuccessMethods
• Hired a Training and Development Specialist• Established a Training Advisory Committee• Conducted a needs assessment• Developed NEW Staff Orientation Program• Developed “Sycamore Service”• Developed specific training as requested• Created a revised venue for staff recognition• Addressed computer access issues for staff
The Pathway to SuccessBenchmarks
• Community Engagement of Staff• Enhance Quality of Life for Faculty and Staff• Sycamore Express• Customer Service Training – Sycamore Service• Supervisor Certification Training• Webinar Wednesdays• Specialized Training Sessions• NEW Program – Staff Orientation• Recognition Program
The Pathway to SuccessDiscussion
The Pathway to SuccessSummary
Goal Initiative Impact/Importance Level
3 1 Community Engagement M
6 1 Enhance Quality of Life M
1 4 Sycamore Express M
Initiative Benchmarks:
• Sycamore Service; Customer Service Training - Phase 1 (numbers represent only staff employees)
• Sycamore Service Too!: Customer Service Training Initiative - Phase II (numbers represent only staff)
• Supervisor Certification Class (10 Core Course Certification) – (any who wish to participate)
• “Webinar Wednesday” Informational Seminars – (numbers represent any who wish to participate)
• Specialized Training Sessions (per departmental request)
• NEW (New Employee Welcome) Program – (numbers represent only staff employees)
• Recognition of Service Program/Medallion Award/New L.E.A.F. (numbers represent only staff employees)