the perceived benefits of cloud computing آ  the use of cloud computing in the public sector

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  • THE PERCEIVED BENEFITS OF CLOUD COMPUTING TECHNOLOGY FOR

    REGIONAL MUNICIPAL GOVERNMENTS AND BARRIERS TO ADOPTION

    A Thesis submitted by

    Omar Massoud Salim Hassan Ali, MIST

    For the award of

    Doctor of Philosophy

    2016

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    Abstract

    Cloud computing is becoming increasingly important in Information Technology (IT)

    as an enabler for improved productivity, efficiency and cost reduction. It is expected

    to offer benefits for public sector organisations and government agencies. Cloud

    computing has the potential to improve the reliability and scalability of IT systems,

    which in turn allows organisations such as regional municipal governments to focus

    on their core business and strategy development and implementation. Research about

    the use of cloud computing in the public sector in general is limited. There is a lack of

    exploratory studies that provide an in-depth and holistic investigation of the factors

    that influence the adoption of cloud computing. To date there is a lack of empirical

    studies about the factors that influence the adoption of cloud computing in Australia.

    This research explores the potential for value creation that can be derived from cloud

    computing through its use by Australian regional municipal governments; to identify

    factors that are likely to influence its adoption including factors that need to be

    considered when planning to adopt cloud computing, current policy settings for cloud

    computing adoption, the anticipated benefits of cloud computing adoption, and the

    challenges and issues that the adoption of cloud creates. The research model was based

    on a combination of two theories derived from the literature: the Technology-

    Organisation-Environment (TOE) framework and the Diffusion of Innovation (DOI)

    theory.

    This research aims to improve understanding of the factors that influence cloud

    computing adoption decision making by regional municipal governments. This

    research has employed a mixed method approach (qualitative and quantitative). In-

    depth interviews with Australian local government councils’ IT managers were

    conducted with the aim of providing insights into the factors that were perceived to be

    those likely to influence their adoption of cloud computing; including factors that need

    to be considered when planning to adopt cloud computing, current policy settings that

    affect cloud computing adoption, the anticipated benefits of cloud computing

    adoption, and the challenges and issues that are faced by those seeking to adopt cloud

    computing. Survey data from 480 IT staff across 47 local government councils were

    collected to confirm the findings of the exploratory stage.

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    The factors that were examined included: compatibility, complexity, cost, security

    concern, organisation size, and anticipated benefit which were found to have a positive

    and significant influence on intention to adopt cloud computing in Australian regional

    municipal governments. The findings of this research can be used to assist decision-

    making about investment in adopting cloud computing.

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    Certification of Thesis

    This thesis is entirely the work of Omar Massoud Salim Hassan Ali except where

    otherwise acknowledged. The work is original and has not previously been submitted

    for any other award, except where acknowledged.

    Student and supervisors signatures of endorsement are held at USQ.

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    Acknowledgement

    {In the name of Allah, the most beneficent, the most merciful}

    First and foremost I would like to present my thankfulness to Allah

    for giving me the strength to finish my PhD.

    It is hard to overstate my deep gratefulness and appreciation to my principal supervisor

    Professor Jeffrey Soar. His interest, inspiration and great efforts to discuss and explain

    things very clearly and simply helped and supported me with a lot of difficulties I

    experienced during the research period. To be honest, I would have been lost without

    his encouragement and sound advice. I would like to take this opportunity to express

    my sincere gratitude to my associate supervisor, Associate Professor Jianming Yong,

    who guided and helped me through the whole period of my research.

    I wish to express heartfelt thanks to Dr. Hoda McClymont for her continuous help,

    support, and comments throughout the various stages of my research.

    I wish to express my thanks to Dr. Daniel Angus from the University of Queensland,

    for his help and support about how to use Leximancer software.

    I wish to express my thanks to the staff of the Local Government Association of

    Queensland (LGAQ) especially, Mr. Lou Boyle, for the support that they provided to

    me throughout the various stages of my research.

    I am thankful and grateful to the academic staff, secretaries, and librarians in school

    of Management and Enterprise, Faculty of Business, Education, Law and Arts who

    helped me in many different ways.

    I am also thankful and grateful to Ms Libby Collett for her sincere effort in

    proofreading the final draft of this thesis.

    I wish to thank all of my officemates for all the emotional support, camaraderie,

    entertainment and caring they provided to me.

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    I wish to thank my beautiful and loving wife for her support and encouragement in so

    many ways. Also, special thanks to my lovely kids Fatima Ezhra, Ali, Renad, and

    Noorseen for their amusing questions and their beautiful smile.

    I also wish to thank my brothers, sisters, and other family members for their love, help,

    and unfailing support.

    The most significant, I wish to thank my parents. They raised me, supported me, taught

    me and love me. So, I wish to them life filled with health and happiness.

    Lastly, I would like to present the whole work to the spirit of my brother Ali Alazoumi,

    who usually supported and encouraged me to complete my study before he passed

    away in Feb. 21, 2011.

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    Publications Arising from the Thesis

     Conference Papers:

    Ali, O., Soar, J. and Yong, J. 2016, ‘Improved media management through cloud

    computing technology’, Proceeding of the 20th IEEE International Conference on

    Computer Supported Cooperative Work in Design, Nanchang, China, pp. 292-297.

    Ali, O., Soar, J., Yong, J., McClymont, H. and Angus, D. 2015, ‘Collaborative cloud

    computing adoption in Australian regional municipal government: an exploratory

    study’, Proceeding of the 19th IEEE International Conference on Computer Supported

    Cooperative Work in Design, Calabria, Italy, pp. 540-548.

    Ali, O., Soar, J., McClymont, H., Yong, J. and Biswas, J. 2015, ‘Anticipated benefits

    of cloud computing adoption in Australian regional municipal governments: an

    exploratory study’, Proceeding of the 19th Pacific Asia Conference on Information

    Systems, Singapore, pp. 1-17.

    Ali, O., Soar, J., Yong, J. and McClymont, H. 2015, ‘Level of policy for cloud

    computing adoption in Australian regional municipal governments: an exploratory

    study’, Proceeding of the International Conference on Grid and Cloud Computing and

    Applications, Las Vegas, USA, pp. 30-35.

    Ali, O. and Soar, J. 2014, ‘Challenges and issues within cloud computing technology’,

    Proceeding of the 5th International Conference on Cloud Computing, GRIDs, and

    Virtualization, Venice, Italy, pp. 55-63.

    Ali, O., Soar, J. and Yong, J. 2014, ‘Impact of cloud computing technology on

    e-government’, Proceeding of the International Conference on Information and

    Software Technologies, vol. 456, Springer International Publishing, pp. 272-290.

     Journal Papers:

    Ali, O., Soar, J. and Yong, J. 2016, ‘An investigation of the challenges and issues

    influencing the adoption of cloud computing in Australian regional municipal

    governments’, Journal of Information Security and Applications, vol. 27/28, pp. 19-

    34.

    Ali, O., Soar, J. and Yong, J. 2015, ‘An investigation of anticipated benefits of cloud

    computing adoption in Australian regional municipal governments’, Services

    Transactions on Cloud Computing, vol. 3, no. 3, pp. 13-24.

    Ali, O., Soar, J. and Yong, J. 2015, ‘An investigation of the main factors to be

    considered in cloud computing adoption in Australian regional councils’, Journal of

    Contemporary Issues in Business and Government, vol. 21, no. 1, pp. 72-93.

    Ali, O., Soar, J. and Yong, J. McClymont, H. 2015, ‘Exploratory study to investigate

    the factors influencing the adoption of cloud computing in Australian regional

    municipal governments’, Journal of Art Media and Technology, vol. 1, no. 1, pp. 1-

    13.

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     Chapters:

    Ali, O. and Soar, J. 2016, ‘Technology innovation adoption theories’, in L Al-Hakim,

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