The  Power  of  POS  &  OMS  on  a  Single  Platform

Agenda§ Paths  to  Purchase§ Enterprise  Inventory§ Save  the  “Sale”

Leveraging  a  point of sale  solution  tied  to  an  order  management  system  can  provide  greater  visibility  to  inventory  across  all  channels  and  ultimately  lead  to  more  sales  and  better  customer  service.  Having  visibility  to  inventory  can  also  help  “save  the  sale”  when  an  item  is  not  available  in  store  but  could  be  ordered  from  another  inventory  channel,  such  as  a  warehouse  or  through  a  partner.

The  Power of POS and  Order  Management  Systems  on  a  Single  Platform

Multiple  Paths  to  Purchase

CustomerEngagement

Multiple  System  of  Records

Item Inventory Customer &Order

Payment

Brick  &  Mortal  Point  of  Sale Physical Physical Physical Physical

Online  (desktop  and  mobile)

e-­‐Commerce  Platform Virtual Virtual Virtual Virtual

Market  PlaceMarket  Place  Platform Virtual Virtual Virtual Virtual

Customer  Call  Center

OMS Virtual Virtual Virtual Virtual

Path  to  Purchase  

Importance  of  Enterprise  Inventory  Visibility

• Your  largest  investment  is  inventory  (working  capital)• Unproductive  inventory  costs  retailers  millions  $$$  each  year• Clearance  (lost  gross  margin)…..  GMROI• Discontinued  or  obsolete  inventory  

• The  goal  is  to  improve  your  Inventory  Turnover  which  improves  your  cash  flow.  • Merchandise/Inventory  Turnover  of  4  is  better  than  2  • For  example  the  avg.  turnover  for  a  clothing  store  is  3.91  (1)

• It  is  about  conversion.  Exposing  inventory  can  improve  comp  sales  for  retailers  between  4%  to  8%  

(1)  Source  Thomson  One  Banker  Data  Base)`

Enterprise  Inventory  Visibility

Save  the  “Sale”

• Ship   from  another  store• Ship   from  vendor• Ship   from  distribution   center• Ship   from  3PL• Ship   to  Store• Pick  up  at  Store  

Power  of  POS  with  OMS

Order  Management  Flow

Order  Capture  Channels  

Distributed  Fulfillment  

Order  Management  

• Centralized  Inventory  Availability• Order  Life  Cycle  Management• Distributed  Order  Routing• Distributed  Fulfillment

Store  NetworkWarehouse  Network   Vendor   Drop-­‐Ship  Network  

Inventory/Orders

ERP

Customer  View  

e-­‐Commerce

Marketplaces

Point  of  Sale

Call  Center