the power of positive (executive) presencecasemed.case.edu/wfsom/pdfs/wfsom positivepresence...
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The Power of Positive (Executive) Presence
Sumita Khatri, MD
Associate Prof. of Medicine CCLCM
Director, FLEX Program
Andrea Sikon, MD
Associate Prof. of Medicine CCLCM
Director Cleveland Clinic Coaching & Mentoring
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Check-in
Where is your head?
Your body?
Your mood?
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OBJECTIVES
Define Executive Presence (EP), Positive
psychology, and their important interaction
Consider how Positive Psychology informs your
approach (presence and confidence)
Explore tools to engage self and others to
maximize your presence to achieve your goals
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BRIEF DEFINITIONS
Executive Presence:
Impression one gives as a leader of self and others;
reflects knowledge, abilities, and values AND congruence
of personal style with desired leadership role
Positive Psychology:
Approach focusing on how to prosper and lead healthy,
happy lives [Martin Seligman]
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WHY? Executive Presence and Positive Psychology
Mainstays of professional development in business
community
Worthwhile tools for physicians and scientists
Broad applicability: practice, leadership,
administration, medical education, research
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Positive psychology is…
"... a call for psychological science and practice to
be as concerned with strength as with weakness;
as interested in building the best things in life as in
repairing the worst;
and as concerned with making the lives of normal
people fulfilling as with healing pathology,"
2008. Christopher Peterson, A Primer in Positive Psychology
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Positive Psychology- Major topics
Happiness
Optimism
Mindfulness
Flow
Character strengths and virtues
Hope
Positive thinking
Resilience
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Visioning positivity
Pair up: Have 1 person relay a story about a time they
were at their very best (2 minutes); other just listen.
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Group Debrief
SPEAKERS:
How did you feel while speaking?
LISTENERS:
How did you feel while listening?
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How did that feel?
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“You feel the way that you do right now
because of the thoughts you are
thinking at this moment.”
-David Burns (1980)
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Our clinician questions
CEC Advanced Peer Coach Training l October 14, 2015 l 93
Our administrative
style
Our research questions
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Staff Coaching & Mentoring Program
Problem description
Limitations
Mistakes
Causes
Past
Hicks R, McCracken J. PEJ Jan 2010
Outcomes and Awareness
Strengths
Barriers with bridges
Actions
Future
Cramer K D & Wasiak H. 2006. Running Press
Reactive
Proactive
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Visualization- Tool for the mind
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Reframing: How do you view life??
Adapted from “The Path of Least Resistance- Learning to Become the Creative Force in Your Own Life” Robert Fritz, 1984
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Staff Mentorship Program
Asset Based Thinking
Adapted from “Change the Way You See Everything With Asset Based Thinking” Kathryn D. Cramer Ph.D & Hank Wasiak, 2006
Proactive
Reactive
Proactive
Reactive
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ASSET-BASED THINKING
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Multiple Applications
ASSET-BASED THINKING
Coaching
Leadership skills
Communication skills
Patient coaching
Change management
Continuous improvement
Teaching
Personal life (partners, children…)
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Mindfulness & Positive thinking
Not what vision is, it’s what it does.
Increases positive emotion
Opens our minds-expands options
Robert Biswas Diener; Practicing Positive Psychology Coaching
Asset
Based
Thinking
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Mind-body/ Body-Mind
Where are you now, compared to when
you first arrived? Body, mind, mood?
What tape do you replay?
What is that doing to your mind & body?
What does that message convey to others?
What response does that evoke in others?
Asset
Based
Thinking
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WHAT IS IT?
EXECUTIVE PRESENCE
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Recall an instance:
Influence your audience
by conveying a message
that is consistent in
words and delivery.
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More than a first impression… …Presence is
about impressions made over time.
Confidence
Charisma
Multidimensional and dynamic
Ability to connect and inspire
Hedges. The Power of Presence 2012
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Engagement
Connectors Disconnectors
Williams.Change the Way You Persuade. HBR May 2002 Cialdini.Harnessing the Science of Persuasion. HBR Sept 2001
Maister.The Trusted Advisor. 2000 Hedges.The Power of Presence.2012
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Exuding passion
Unpretentious
Sincere
Sense of humor
Engaging
Risk taking
Open and vulnerability
Trustworthy
Comfortable
Connectors Disconnectors
Williams.Change the Way You Persuade. HBR May 2002 Cialdini.Harnessing the Science of Persuasion. HBR Sept 2001
Maister.The Trusted Advisor. 2000 Hedges.The Power of Presence.2012
Engagement
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Exuding passion
Unpretentious
Sincere
Sense of humor
Engaging
Risk taking
Open and vulnerability
Trustworthy
Comfortable
Isolated, self-absorbed
Over-rehearsed
Playacting
Dry, overly technical
Didactic data dump
Insecure or boring
Connectors Disconnectors
Williams.Change the Way You Persuade. HBR May 2002 Cialdini.Harnessing the Science of Persuasion. HBR Sept 2001
Maister.The Trusted Advisor. 2000 Hedges.The Power of Presence.2012
Engagement
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3 V’s of communication (conveying emotion):
Visual: 55%
Vocal: 38%
Verbal: 7%
Mehrabian, A. (1971). Silent messages. Belmont, CA: Wadsworth Hedges. The Power of Presence 2012
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Visual: ‘The Look’
Dress for the job you want,
not the one you have
Smile
Posture
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Visual: Body Language
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5 Ps of Vocalization
Pleasing Pitch
High and low tones
Pace Conversational, slow for emphasis
Pauses Highlight, for transitions
Pronunciation Crisp diction
Project to be heard
Jahnke. The Well Spoken Woman 2011
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Be Clear, Concise,
and Compelling
Convey your passion
Charisma associated with how much
passion the speaker has for his or her content
Convey an emotion What do you want the audience to experience?
Speak up then shut up
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Site plans: 1. Know who you are and what you want!
2. Develop your skills: Prepare and practice
3. Replay the positive tapes
Maximizing presence:
Tools to engage self and others
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EP takes Self-awareness ◦ Your strengths? passions? values?
How do we know these? ◦ Feedback, Assessments, (and Coaching)
DEVELOPING EP: Know your authentic self
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Know your authentic self
Assessments
Values in Action- character strengths
https://www.viacharacter.org/www/The-Survey
The Wheel
Feedback
Annual review
Informal (The Wheel)
360 assessments
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Staff Coaching & Mentoring Program
Problem description
Limitations
Mistakes
Causes
Past
Hicks R, McCracken J. PEJ Jan 2010
Outcomes and Awareness
Strengths
Barriers with bridges
Actions
Future
Cramer K D & Wasiak H. 2006. Running Press
Reactive
Proactive
Know what you want:
Use Asset Based Thinking
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The Wheel
9
9
7
6
3
9
5 2
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Visioning positivity
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Develop your skills- Prepare & practice
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Power posing
Amy Cuddy TED Talks
Use of breath
Tension and release exercises
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Your ideas?
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Summary
Presence capitalizes on your signature
strength, polished and effective
Everyone can use this, and positivity alters
body language and frame of mind (and vice versa)
Having rituals to prepare for important moments
or daily life can be practiced and individualized for
all occasions
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khatris @ ccf.org ; sikona @ ccf.org
Talk Like Ted: The 9 Public-Speaking Secrets of the World’s Top Minds. by
Carmine Gallo
The Power of Presence: Unlock Your Potential to Influence and Engage
Others. By Kristi Hedges
Own the Room: Discover your signature voice to master your leadership
presence. By Amy Jen Su, Muriel Wilkins
HBR Guide to Persuasive Presentations. By Nancy Duarte
HBR 10 Must Reads on Communication. By Cialdini, Morgan, Tannen
TED Talks:
Amy Cuddy-Your Body Language Shapes Who You Are
Ken Robinson Says Schools Kill Creativity (humorous / engaging speaker)