THE PROBLEM-SOLVING PRINCIPLE COMPONENTS:

•PLANNING AND PREPARATION

•ATTENTION TO DETAIL

•SUBSETTING

•DETAILED RECORD KEEPING

“Many things which cannot be overcome when they are together, yield themselves

up when taken little by little.”

-Plutarch

• Wing-warping (a method for lateral control)

• A Forward Elevator (a method to control pitch)

• A Wind Tunnel (to create the first accurate body of aeronautical data)

• A Movable Single Rudder (a method to control yaw)

• A Propeller (an efficient method of creating thrust)

• The Science of Flight

Principle 7: Force Multiplication

• TRUST

• EFFORT

• PROFITS

• POWER

• HONOR

“It’s amazing what can be accomplished when you don’t worry about who gets the credit.”

President Ronald Reagan

1. The Equitable Distribution of Trust

2. The Equitable Distribution of Effort

3. The Equitable Distribution of Profits

4. The Equitable Distribution of Power (Information)

5. The Equitable Distribution of Honor

Empowering Customers as “RAVING FANS”

“Troubles arise not over inequalities of property, but inequalities of honor.”

-Aristotle

• “We gained efficiency in handling the machine…”

• “We made a number of measurements…”

• “We made several hundred flights…”

• “We designed and constructed…”

• “We decided to build…”

• “We went to Kitty Hawk…”