the process of management - deming
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The Process Of Management - DemingTRANSCRIPT
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The Process of Management
selected comments by
W. Edward Deming
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The Process of Management
Variation is an inherent part of any process.
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The Process of Management
Workers work within a system over which they have little control. It is the system that primarily determines their performance.
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The Process of Management
Only management can change the system
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The Process of Management
Some workers will always be above average
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The Process of Management
Some workers will always be below
average
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The Process of Management
The work standard set by management
may have no relationship to the capability of the
system.
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The Process of Management
Chance or common causescommon causes are numerous small causes of variability that are inherent to a system or process and operate randomly or by chance.
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The Process of Management
A state of statisticalstatistical control exists if only common causes of variability are operating on a system.
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The Process of Management
Assignable or special causesspecial causes of variability usually have relatively large effects on the process and its output and occur occasionally or sporadically.
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The Process of Management
Assignable or special causesspecial causes of variability can be recognized and assigned or attributed to specific special circumstances or factors.
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The Process of Management
Whenever special causesspecial causes are present, the process is said to be out of statisticalstatistical control.
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The Process of Management
Any attempt to make adjustments and treat common causescommon causes as special special causescauses will tend to increase overall variability the result ...
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The Process of Management
over-adjustment, or,
with the process.
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The Process of Management
The differences between workers merely represent common cause variation inherent in a stable system.
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The Process of Management
“ Innovation, the foundation of the future, can not thrive unless the top management has declared unshakable commitment to quality and productivity.” E. W.Deming
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The Process of Management