the product manager's guide to the care and feeding of humans
TRANSCRIPT
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Kara DeFrias | @CaliforniaKara
LEADING THE PRODUCT
THE PRODUCT MANAGER’S GUIDE TO THE
CARE + FEEDINGOF HUMANS
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@CaliforniaKara
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Management is about persuading people to do things they do not want to do, while leadership is about inspiring people to do things they never thought they could.
3
– STEVE JOBS
http://bit.ly/2dhuVW1 @CaliforniaKara
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@CaliforniaKara
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http://read.bi/2cTZxNp @CaliforniaKara
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LEADING THROUGHINFLUENCENOT AUTHORITY
@CaliforniaKara
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EMPOWER THE TEAM
RALLY AROUND THE CAUSE
BE HUMBLE
GIVE AWAY THE GLORY @CaliforniaKara
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STEP 1
EMPOWER THE TEAM
@CaliforniaKara
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@CaliforniaKara
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@CaliforniaKara
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@CaliforniaKarahttp://bit.ly/2e74j9S
Thanks for doing that this week.
YOU ROCK!
You always seem to reach out just when I need it most, and when I didn’t know I needed to hear it.
I was ready to walk away today,
then your note showed up.
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STEP 2
RALLYAROUND THE CAUSE
@CaliforniaKara
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“Our vision serves as the framework for our roadmap and guides every aspect of our business by describing what we need to accomplish in order to continue achieving sustainable, quality growth.”
@CaliforniaKara
WHAT.
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“WHAT DOES SUCCESS LOOK LIKE?”
@CaliforniaKara
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Emotion triangle
because we always
have trianglesStaffStakeholder
s
People*
STEP 1 IDENTIFY YOUR KEY AUDIENCES
Kara DeFrias | @CaliforniaKara
Designing experiences: The how-to toolkit*People = customers, end users, participants, attendees, guests @CaliforniaKara
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People Stakeholders Staff
1. ex: dazzled
2.
3.
4.
5.
1. ex: trusting
2.
3.
4.
5.
1. ex: empowered
2.
3.
4.
5.
Kara DeFrias | @CaliforniaKara
Designing experiences: The how-to toolkit @CaliforniaKara
STEP 2 HOW DO YOU WANT FOLKS TO FEEL?
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STEP 3 CREATE A JOURNEY LINE
Designing experiences: The how-to toolkit @CaliforniaKara
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STEP 3
BE HUMBLE @CaliforniaKara
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They’ll fill in your blind spots, if you let them.
– JEFF MAHER
Surround yourself with smart people that see or process things differently than you.
@CaliforniaKara
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STEP 4
GIVE AWAY THE GLORY
@CaliforniaKara
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@CaliforniaKara
I don’t shineif you don’t
shine.– AMINATOU SOW + ANN
FRIEDMAN“THE SHINE THEORY”
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People who don’t mind individual recognition Verbal recognition Called out in newsletter Given more responsibility
People who’d rather crawl into a hole than be recognized in some public fashion One-on-one recognition Little notes Flowers or gift basket
When people ask YOU to do these, make a habit of giving them to someone on the team Speaking at conferences Case studies Interviews or article
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Champagne +
cupcakes all
around!
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EMPOWER THE TEAM
RALLY AROUND THE CAUSE
BE HUMBLE
GIVE AWAY THE GLORY @CaliforniaKara
![Page 25: The Product Manager's Guide to the Care and Feeding of Humans](https://reader036.vdocuments.net/reader036/viewer/2022081520/58f32fd21a28ab99388b45db/html5/thumbnails/25.jpg)
THANK YOUAndrew Maier Elaine Kamlley Jeff Maher
Casey DeLorme Shivang Patel James Young
AND THANKS TO…