The Pulse

Café — This Week’s Menu

Monday

March 23

Tuesday

March 24

Wednesday

March 25

Thursday

March 26

Monday

March 30

Friday

March 27

Breakfast: Breakfast

Sandwich, Oatmeal &

Turkey or Pork

Sausage

Lunch: :Local Italian

sausage, spaghetti,

veggie and breadstick

Special: Bacon

cheeseburger and

French fries

Breakfast: Blueberry

pancakes, eggs, and

sausage links

Lunch: Meatloaf,

mashed potatoes,

peas and carrots

Special: Grilled

cheese and tomato

soup

Breakfast: English

Muffin Sandwich

with Sausage, Egg

and Cheese

Lunch: Pork chops

with rice and

vegetables

Special: Chicken

Caesar wrap with

fresh fruit

Breakfast: Eggs,

Bacon and Fruit

Lunch: Honey stung

chicken with rice and

veggies

Special: Fish

sandwich with

chippers

Breakfast: TBD

Lunch: TBD

Special: TBD

Breakfast: Breakfast

Burrito

Lunch: Baked fish

with cous cous and

green beans

Special: Mushroom

and Swiss burger

with French fries

March 23rd, 2015

AIDET… A Quick Refresher A…..Acknowledge I……Introduce D.….Duration E…..Explanation T…..Thank You Acknowledge: Make eye contact, smile at them or give a nice handshake. This makes the customer feel that you expected them. Use the 10/5 Rule-if you are within 10 feet of the customer, make eye contact, if you are within 5 feet, greet and acknowledge them. The FIRST impression sets the tone for the customer’s experience! Introduce: Introduce yourself, the department you work in and talk about yourself, your skill sets, experience and certifications. “Manage up Others” (co-workers, physicians, departments) by describing their skill sets and experience. By doing all of this, you let the customer and families know that they are in good hands. Duration: Clearly tell the customer and/or family how long before the test, procedure, visit or admission takes place. Also inform them how long the test, procedure, or appointment actually take. By doing this, you keep the customer and family continuously informed which in turn decreases anxiety and increases patient satisfaction. Explanation: Good customer care involves the customer in their treatment plan. Explain to them- why are we doing this, what will happen and what to expect, and ask them if they have questions for you. Thank You: Lastly, thank the customer and/or family for choosing our organization for their health care needs! Let them know they are appreciated!

Southwest Memorial Ambulance

invites you to the First Annual

EMS Mini Conference May 1-2, 2015.

Contact Justin Lindsay at

970-564-2091or swmha.tc1@gmail.com

for more details.

BLOOD DRIVE

Southwest Memorial HospitalFriday March 27, 2015

1:30-5:00Bloodmobile parked in parking lot by ER

Contact Jo Whaley at 970-564-2087 to sign up or email at mwhaley@swhealth.org

Or call United Blood Services 877-UBS-HERO or www.bloodhero.com

SHS In the Know: Department Highlight

The Med Surg Unit cares for a variety of patients, medical, surgical,

pediatrics, and orthopedic to name a few. We take care of all their basic

and immediate needs on a daily basis– and we make sure to go above

and beyond to guarantee they are well taken care of. But who takes care

of the homeless population who has no food, shelter, clothes, or personal

items?

The Med Surg Unit felt that they could assist with this troubling problem

by doing a Homeless Shelter Donation Drive. Every staff member

donated items that the shelter needed. These items were: bath towels,

water-proof boots, heavy jackets and a variety of clothing, coffee,

creamer, sugar, breakfast cereals and granola bars, toothbrushes,

toothpaste, foot powder, new socks and underwear, cleaning supplies,

laundry soap, toilet paper, body soap and room deodorizers. Last but not

least, first aid items like band-aides, bandages, gauze, antibiotic

ointment, and ace wraps.

These items were brought to the Shelter by Med Surg staff on March 17th,

2015 and presented to the Director of The Bridge Emergency Shelter,

Laurie Knutson. She was very grateful and stated, “It warms our hearts

to know that others think about the people that we serve”.

The unit couldn’t forget about our 4 legged friends during this donation

drive so $100.00 was donated to Noah’s Ark No Kill Animal Shelter. They

too were very thankful for the generosity shown by the Med Surg staff!

A HUGE thank you to all the staff on Med Surg and the PCC nursing

students for donating your time, your items and your hearts!!!! Great

teamwork!

Maureen Pyle, RN, BSN

Director Med Surg Unit.

SHS In the Know: Community Events

March 26: Montelores Early Childhood Council Dr. Seuss Family Night,

5:30pm – 7:00pm, The Johnson Building, 925 S. Broadway, Room 110 April 4: Four Corners Back Country Horsemen CH Tack Sale

April 9: Cortez Chamber of Commerce Business After Hours at SHS Café, 5pm-7pm.

April 11: Dove Creek 9Health Fair

April 11: Mancos 9 Health Fair, 7am-Noon.

April 12: Seed Swap at Mancos Public Library, 12-3pm.

April 18: Cortez 9Health Fair, 7am-Noon. April 23: Forest Keepers Tree Planting, Vallecito Lake

April 25: Children's Festival 9am-2pm at the Cortez Rec Center. Free health screenings and fun all at the same time!

April 25: Pueblo to Pueblo bike race, half marathon, 5K, and fun run benefitting the

Cortez Cultural Center.

May 9: Babysitting Certification Course at SHS. Contact rbragg@swhealth.org