the quick guide - sykes...the quick guide your complete reference on how to complete your pre...

THE QUICK GUIDEYour complete reference on how to complete your Pre-employment requirements.

Completing your Onboarding Paperwork1The onboarding paperwork are documents that formalize your employment with SYKES Home powered by Alpine Access. These documents include client, province, and company paperwork and you will need to fill out and digitally sign.

All prospective employees whether they are moving to a new program as new hires or internal transfers from a different program or are coming back after leaving the company, are required to fill out their paperwork. All paperwork need to be updated within the past 30 days so if you have not been processed for a job in the past 30 days, you will be required to complete a new set of paperwork.

All your paperwork will be housed on our secure server with Docusign. You will be able to access Docusign (your forms) from your home page at www.workatsykes.ca

Steps to follow:

1 Access your forms by scrolling down your home page until you find the task called, “Complete your online paperwork”.


Completing your Onboarding Paperwork1Steps to follow:

2 Read through each of the steps on the paperwork task, then click on the blue button that says,

You will now be redirected to our partner platform, called Docusign. This site is where we house all of your documents and signed forms.

Please make sure you have cleared all browsing history from your web page before beginning.

Also, if you have google chrome installed on your computer, you may want to open your paperwork on that browser.

If you do not have chrome, you will want to make sure your compatibility settings allow this site.

You will now see an agreement that you need to select to continue,

After you have selected “I agree to use Docusign Electronic Records and Signatures. Select the yellow Continue button to begin.



3 You will now see the beginning of your forms to sign. In the right-hand corner you will see a forms logo, click this to see all of the forms you will be signing.

Otherwise, click on the Yellow button that says

You’ll notice that some of your personal information has been pre-populated for you. This is because Docusign has pulled your information from your application at Swww.workatsykes.ca in order to help speed up the process for you.

It is imperative that you review ALL information in case anything has changed.

Please continue to follow the instructions on the yellow navigation tab as you make your way through the forms.



4 When you are requested to sign a document for the first time, you will be asked to create your signature.

You will be able to use a pre-populated font or draw your own signature. Please click “Adopt and Sign” when you are satisfied with your signature.



5 Make your way through the remainder of your forms. Please do not skip any information that is requested of you. Also, while Docusign does scroll through your forms quickly, please remember to scroll back up and read through each form carefully before signing.

Once you have signed and filled out each form as necessary, you will see on the bottom of your screen a notice that states you are completed.

Choose finish to save and be redirected back to your home page at www.workatsykes.ca.

Your paperwork task will now be automatically updated to reflect that you have completed that task.

**IF you are unable to finish your forms for any reason, please select “other actions” from the top of your screen and choose “Finish Later”. If you

close out of Docusign without saving, you may lose all of your previously signed forms**

http://www.workatsykes.ca/


Completing your Background Check Requirements2All candidates vying for a position are required to undergo background checking. Depending on the client that you are going to be working for, there will be different required checks. The most common checks are the following:

1. Criminal Record Check2. Employment Verification Check

Initiating your background check is free of charge. Please note however that this process can take anywhere from 5 business days to a few weeks to complete depending on how long the information needs to be verified. It is always best to complete this process as soon as possible.

Being hired for the position is contingent on completing and passing the background check requirement. All background check results are reviewed and submitted for approval. Please make sure that you are able to follow through with the process, otherwise, we will need to rescind your offer of employment.

Steps to follow:

1 Open the e-mail that is associated with your current SYKES Home application. Check your inbox or junk / spam mail folder for an e-mail with the following subject line:

SYKES Home powered by Alpine Access has requested that you complete an online application via eConsent

The e-mail is sent by [email protected]

BackCheck, our background checking partner, has sent out this request for you to complete an online eConsent form. This form will allow BackCheck to run a complete check on your information.

Open this e-mail.

mailto:[email protected]


Completing your Background Check Requirements2Steps to follow:

2 Click on the link within the e-mail to continue into BackCheck’seConsent welcome page.

You will see the BackCheck welcome page. Click on the Start button to start the process.3



4 The system’s core navigation bar shows you the items that you will need to complete. You MUST fill out all the fields in all the tabs in order for your eConsent form to the accomplished successfully.

Provide your complete name. Please make sure you provide your LEGAL name. Using names that will not be verified as YOU will cause significant issues with your background check that will either delay being processed for the job or ultimately lead to your current application to be rescinded.

If you have changed your name in the past or recently, please make sure to declare them as your Aliases.

Provide all pertinent addresses that you have lived in.

Click on Save and Continue to proceed.

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6 Provide your personal details for your Canadian Criminal Record Check.

Make sure that you are able to declare ALL criminal information that you know about yourself that you have been convicted on. Please remember that all background check information are reviewed and approved by our clients declaring your previous convictions DOES NOT AUTOMATICALLY EXCLUDE YOU from the selection process.



6 Declare all your previous criminal offenses. Provide the details of these offenses in the field provided.

If you have more than one, you can use the ADD ADDITIONAL CONVICTION DETAILS option and a new set of forms will appear for your to complete.

Please remember that your criminal information MUST come back to us as COMPLETE and ACCURATE for them to be reviewed. During instances that an INACCURATE representation of previous criminal offenses have been seen on your record, you will be required to resubmit your conviction details. It would be best to coordinate with the RCMP at that time to ensure that you have the full and accurate information that you will need to re-declare.



7 Declare your previous employment information. We require the verification of 2 employers outside of SYKES Home powered by Alpine Access.

If you have any supporting documents for your employment record, please feel free to upload them as a part of your Employee Verification Information.

Click on the choose file option and then click on Add Attachment for it to be loaded into the system.

If you want to declare more than 2 employers, you can click on the Add Additional Employer option. Please remember as well to ALLOW BackCheck to contact your previous employers. Otherwise, the verification will not be done.



8 Complete the Public Safety Verification by providing your Country of Birth and all pertinent information and your Date of Birth.

To complete the background check you will then need to sign the e-Consent and submit the form. At the bottom of the agreement to disclose and consent, you will see a tool that will allow you to write your own signature. You can retry creating your signature as many times as you like.

Hit the Submit Button to declare and consent.

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10To cap off your Background Check Initiation Process, you will need to start the facilitation of your Identity Verification. There are 2 ways that BackCheck can verify your identity. The first is through the Electronic Identification Verification and the other is through the Canada Post.

The Electronic Identification Verification is an online process that allows you to answer a series of inquiries related to your personal consumer credit information in TransUnion that only YOU should be able to answer. Your credit score will not be affected by the verification.

Click on the Consent checkbox and then on the Verify my Identity to start the authentication.

If you lack a significant credit history, do not have a credit file, or are unable to authenticate your identity online for any other reason, you will be asked to verify your identity through the Canada Post.



11In the event that you are not able to complete your complete your authentication online, you will need to proceed to the nearest Canada Post and go through the Canada Post Physical identification Verification Process. This requires you to PHYSICALLY verify your identity with the nearest Canada Post Office in your area. You will need to bring with you two (2) valid IDs and the printed form. You must complete this process within 48 hours of completing the eConsent.

The process will entail the following steps:

Step 1

•Download and save the completed eConsent form for the Canada Post Off-Ramp process

Step 2

•Open the form and print it out. The first page will be the list of IDs that can be used for the verification and the second is the Canada Post Physical Identification Verification Form

Step 3

•Proceed to the nearest Canada Post with the IDs and the CPPIV Form and have the document stamped.

Step 4

•Upload a clear digital copy of your Stamped CPPIV form into your applicant support page and the two valid IDs that you have presented for us to be able to send it to BackCheck and expedite the process.


IMPORTANT REMINDERS

1. Please remember that you MUST be able to complete ALL your Pre-employment requirements within your deadlines. If you are not able to do so, you are running the risk of having your application be rescinded.

2. For those that will need to go to the Canada Post for the Physical Identification Verification process, please remember that you will be required to submit IDs that are NOT expired. Receipts showing requests to acquire the IDs or documents that are outside of the list of Valid IDs will not be acceptable.

3. If you are applying for work through a Canadian Working Permit, please upload a clear digital copy of your permit into your applicant support page.

4. When uploading documents, please upload clear digital images of your items. Please make sure you scan or take a photo of the document from corner to corner and is legible when viewed.

5. Your Preemployment coordinators may reach out to your via Support Messages or via Phone.

6. All calls coming from SYKES Home powered by Alpine Access are routed. This means that our calls may call in as unlisted, unregistered, or blocked numbers. Please make sure that you answer your phone in the succeeding days as that may well be us. Please also disable temporarily any blocks or setups that may prevent us from reaching your by phone. If that is not an option, please make sure that you CONSTANTLY check your support messages as we will be reaching out to you from there.

7. You must be able to gather all your required home office requirements at least 1 week before your training start date. You do not have until Day 1 of training to submit your items.

8. There is no reservation of training slots. All candidates must enroll themselves into their preferred. These slots are filled on a FIRST COME FIRST SERVED basis. The earlier you complete your requirements, the earlier we can push you into the system for enrollment. Please do not wait for the last minute to enroll


SUPPORT OPTIONS

If you have any additional questions or clarification you can reach us through the following options.

1. Leave us a support message via your applicant support page.

2. Chat with us via the Talent Acquisition Live Chat room at https://alpineaccess.adobeconnect.com/employment

Your pre-employment coordinators may also be contacting your via your declared home and mobile numbers.

Our calls are routed so, if you see an unlisted or blocked number calling you during this timeframe, please do not be afraid to answer the call and it may well be us.

https://alpineaccess.adobeconnect.com/employment

the quick guide - sykes...the quick guide your complete reference on how to complete your pre...

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