the relationship model between companies and public service in catalonia. administrative...
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The relationship model between Companies and Public service in Catalonia.
Administrative simplification, a challenge
Regional Ministry of Business and Labour
GOVERNMENT OF CATALONIA
Regional best practices in administrative simplification
About Catalonia (1)
7,5M
Number of inhabitants
Civil servants and employees from all administrations
+- 225.000
About Catalonia (2)
• 586.443 companies with workplace (01/01/2014).
• 94.8% of companies with fewer than 10 workers and more than half have no employees. Industry is the sector with the highest proportion of large companies.
• 80.8% of companies with workplace deal with the service sector (importance of tourism); 12.8% with the building sector and 6.5% with the industry one.
• Industry is 20% of Catalan GDP and 50%, when adding dependant subsectors. The tourism sector is 12% of GDP and 13% of employment.
• Companies based in Catalonia are 18.5% out of all companies in Spain, and Catalonia is the region with more companies (15.9% Madrid and Andalusia 15%).
• The Catalan economy grew 1.5% in 2014, the best record since 2007.
The Catalan economy
About Catalonia (3)
Three levels of Public administration in Catalonia:
• State (Administración General del Estado)• Regional administration (Generalitat de
Catalunya) 17 regional comunities• Local (city council) 947 municipalities
• 80% < 5.000 people• 2,3% > 50.000 people
Specific incidence level management on business:
• Constitution law, taxes State• Activity approval Regional• Workplace approval Local
New relationship between companies and Public service fostered by Generalitat de Catalunya
New model Actions made Results
Principles:
• Reciprocal trust• Less charges for the company• Service Integration• Proximity• Standardisation of procedures• Fast processing• New technologies work as catalyst
New model Actions made Results
Challenges for the Administration
Very deep change at all cultural levels :– Leadership– New forms of organization:
o Post control versus traditional control before the start of the activity
– Form and resize human
resources
Nou model New model Actions made Results
The new rules should incorporate cultural changeThe legislation should not be an excuse to do, but an opportunity to consolidate the new model.Should allow more flexible and agile forms of relationship.
Technology as an excuse / opportunity to transformAnd provide the new services companiesdemand us,But also to provide usual services in a more agile and efficient way.
Nou model New model Actions made Results
New model Actions made Results
Actions made
Multiadministration
MultichannelSpeed and efficiency
Network
Unified processing
The one-stop shop/office... of the entrepreneur
FUE Tools Local level
New model Actions made Results
FUE La Finestreta Única Empresarial....
Integration services
New ways of relationship with companies
canalempresa.gencat.cat
FUE Tools Local level
New model Actions made Results
New tools: procedure catalogue
FUE Tools Local level
New model Actions made Results
¡Involving local government in the process from the beginning!
Phase 1 CAOC: workgroup, ordinances type and application procedures
Phase 2: APL administrative simplification
FUE Tools Local level
New model Actions made Results
Phase 2 Administrative simplification law
• Start-up procedures (and subsequent changes)
• related business location: the physical place where the company is established
• these procedures are under city council jurisdiction
More than435.000 companies Employ more than1.455.000 workers
74,9%Economic activity
Other activities
Construction industry
Administrative services
Personal services
catering and accommodation
Commerce
Oriented enterprise, strengthens the trust relationship model between the company and the Administration to facilitate economic activity
Affecting:
FUE Tools Local level
New model Actions made Results
Introduce:
• Transparency on the intervention system that applies to every case.
• Standardization throughout the country: same processing for a particular activity in all city councils in Catalonia (e.g., bakery).
• Minimal intervention (prior communication and responsible statement) involving:
o Less administrative costs for businesses.
o Which are of immediate termination, in the sense that the operator should not expect management response and may start business at the same time that communicates
Establishes:
• intervention regimes that apply to the entire territory
• for a set of activities with no or low risk
• and depending on the compliance with objective parameters (annexes law).
FUE Tools Local level
New model Actions made Results
Phase 2 Administrative simplification law
For low-risc activities, deleted:– Urban compatibility reports.
– Water discharge authorization when they are connected to a public sewage system.
The proposed intervention includes:• Fires• Medioambientals aspects of municipal jurisdiction• Water discharges• And urban compatibility
FUE Tools Local level
New model Actions made Results
Phase 2 Administrative simplification law
Results
New model Accions made Results
77 councils have approved standard rules and 16 are already attached to FUE
City council procedures
Generalitat
State administration
New model Actions made Results
There are 11 different Regional Ministries
475 multichannel formalities
80 formalities less (with proposal elimination)
a Service Letter with
3T 2013 4T 2013 1T 2014 2T 2014 3T 2014 4T 20140
20,000
40,000
60,000
80,000
100,000
120,000
140,000
160,000
180,000
200,000
visites Visitants
Web views 788.543
Pages viewed 3.764.706
Personalisation "My Folder" 21.868
We have had
more than 650.000 electronic procedures since 2013Q3
start processing facilities industrial safety
From June 2013 to December 2014:
New model Actions made Results
Consol Cervera i Macià
Manager and coordinator of Strategic Projects.
Regional Ministry for Business and Labour
GOVERNMENT OF CATALONIA