the results company florida jenn lim_delivering happiness
Post on 14-Sep-2014
519 views
DESCRIPTION
TRANSCRIPT
![Page 1: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/1.jpg)
THE RESULTS COMPANYNAPLES, FL
MAY 14 2013
JENN LIMCEO & CHIEF HAPPINESS OFFICER
![Page 2: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/2.jpg)
![Page 3: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/3.jpg)
TAKE A MOMENT TO THINK…
WHAT ARE YOUR GOALS
IN LIFE?
![Page 4: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/4.jpg)
WHAT IS YOUR GOAL IN LIFE?
![Page 5: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/5.jpg)
• “WHEN I GET _____, I’LL BE HAPPY”• “WHEN I ACHIEVE _____, I’LL BE HAPPY”• LOTTERY WINNERS• TERMINALLY INJURED OR DISABLED
OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS.
YET WE’RE SUPERBAD AT PREDICTINGWHAT CAN SUSTAIN IT.
![Page 6: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/6.jpg)
REFLECTION
HOW DID I GET HERE?
WHY AM I SO PASSIONATE ABOUT HAPPINESS?
![Page 7: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/7.jpg)
MT. KILI
GREEN FIELDExplored and
Prioritized
INTERNETCONSULTANT
LAYOFFLOSERLOSS
GO BEARS!
ZAPPOSCONSULTANT
ROCK BOTTOM REAL LOSS
TIME
HA
PPIN
ES
S
OH
@#$%
![Page 8: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/8.jpg)
CAN COMPANIES REALLY BE
SUCCESFUL WITH HAPPINESS AS A
BUSINESS MODEL?
![Page 9: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/9.jpg)
“PEOPLE WILL FORGET WHAT YOU SAID, PEOPLE WILL FORGET WHAT YOU DID, BUT PEOPLE WILL NEVER FORGET HOW YOU MADE THEM
FEEL.”— MAYA ANGELOU
![Page 10: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/10.jpg)
“A WOMAN’S DREAM CLOSET…”
ZAPPOSZAPPOSKENTUCKY WAREHOUSEKENTUCKY WAREHOUSE
![Page 11: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/11.jpg)
EXPECTATIONSEXPERIENCEEMOTIONSSTORIESCULTURE
PERSONAL EMOTIONAL CONNECTION
![Page 12: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/12.jpg)
10 WAYS TO INSTILL CUSTOMER SERVICEEXCERPTED FROM DELIVERING HAPPINESS
• MAKE CUSTOMER SERVICE A PRIORITY FOR THE WHOLE COMPANY, NOT JUST A DEPARTMENT. A CUSTOMER SERVICE ATTITUDE NEEDS TO COME FROM THE TOP.
• MAKE WOW A VERB THAT IS PART OF YOUR COMPANY’S EVERYDAY VOCABULARY.
• EMPOWER AND TRUST YOUR CUSTOMER SERVICE REPS. TRUST THAT THEY WANT TO PROVIDE GREAT SERVICE… BECAUSE THEY ACTUALLY DO. ESCALATIONS TO A SUPERVISOR SHOULD BE RARE.
• REALIZE THAT IT’S OK TO FIRE CUSTOMERS WHO ARE INSATIABLE OR ABUSE YOUR EMPLOYEES.
• DON’T MEASURE CALL TIMES, DON’T FORCE EMPLOYEES TO UPSELL, AND DON’T USE SCRIPTS.
• DON’T HIDE YOUR 1-800 NUMBER. IT’S A MESSAGE NOT JUST TO YOUR CUSTOMERS, BUT TO YOUR EMPLOYEES AS WELL.
• VIEW EACH CALL AS AN INVESTMENT IN BUILDING A CUSTOMER SERVICE BRAND, NOT AN EXPENSE YOU’RE SEEKING TO MINIMIZE.
• HAVE THE ENTIRE COMPANY CELEBRATE GREAT SERVICE. TELL STORIES OF WOW EXPERIENCES TO EVERYONE IN THE COMPANY.
• FIND AND HIRE PEOPLE WHO ARE ALREADY PASSIONATE ABOUT CUSTOMER SERVICE.
• GIVE GREAT SERVICE TO EVERYONE: CUSTOMERS, EMPLOYEES, AND VENDORS.
![Page 13: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/13.jpg)
CULTURE
#1 PRIORITY?
![Page 14: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/14.jpg)
RESEARCH SHOWS WHAT MAKES LONG-TERM SUSTAINABLE BRANDS
CULTURE ANDHIGHER PURPOSE
![Page 15: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/15.jpg)
HOW IS CULTURE #1 PRIORITY?• HIRING FOR CULTURE• 5 WEEKS OF TRAINING• $4000 OFFER TO QUIT• ZAPPOS CULTURE BOOK
![Page 16: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/16.jpg)
THE CULTURE BOOK
THE CULTURE BOOK
![Page 17: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/17.jpg)
THE CULTURE BOOKWHAT IS IT?
COMPLETELY UNEDITED EXCEPT FOR TYPOS AND SPELLING
SNAPSHOT OF CULTURE EVERY YEAR – WHAT’S GOOD, WHAT DO WE NEED TO IMPROVE
STARTED AS CULTURE BOOK, NOW THE BRAND BOOK TOOJAPAN AND BRAZIL LOVE ZAPPOS EVEN THOUGH ZAPPOS DOESN’T SHIP THERE
FOR A COPY, JUST EMAIL ME [email protected]
![Page 18: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/18.jpg)
![Page 19: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/19.jpg)
CORE VALUES AT ZAPPOS
1. Deliver WOW Through Service2. Embrace and Drive Change
3. Create Fun and a Little Weirdness4. Be Adventurous, Creative, and Open-Minded
5. Pursue Growth and Learning6. Build Open and Honest Relationships With Communication
7. Build a Positive Team and Family Spirit8. Do More with Less
9. Be Passionate and Determined10. Be Humble
![Page 20: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/20.jpg)
CULTURE AND CUSTOMER SERVICE$2B* COMPANY
1999 – TODAY
‘01 ‘02 ‘06‘03 ‘04 ‘05 ‘07‘00 ‘08
Gro
ss S
ale
s $M
M
$1,000
800
600
400
200
NOV ‘09 AMAZON ACQUIRES ZAPPOS$1.2 BILLION**
*GROSS MERCHANDISE SALES**SHARE VALUE AT THE TIME OF CLOSING
![Page 21: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/21.jpg)
BEST WORKPLACES VS. S&P 500
GREAT PLACE TO WORK/FORTUNE MAGAZINE, 2010
![Page 22: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/22.jpg)
AN EXPERIMENT IN HAPPINESS AS A BUSINESS MODEL
LESSONS LEARNED:1.COMMITMENT2.CORE VALUES
3.TRANSPARENCY4.VISION
5.RELATIONSHIPS6.THE RIGHT TEAM
AND CAN THEY BEAPPLIED TO YOU?
HOW?
![Page 23: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/23.jpg)
1. COMMITMENT HOW IMPORTANT TO YOU?
DO YOU WANT TO BUILD A LONG-TERM, SUSTAINABLE BRAND?
ARE YOU WILLING TO COMMIT FINANCES, RESOURCES, AND TIME TO IT?
HOW HIGH A PRIORITY WILL IT BE (NOT JUST
FOR A MONTH OR YEAR, BUT THE LIFE OF THE COMPANY)? WILL IT BE?
![Page 24: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/24.jpg)
2. DEFINE YOUR CORE VALUESIT’S HARD, SO START EARLY.
WHAT ARE YOUR COMPANY’S CORE VALUES?
WHAT ARE YOUR PERSONAL CORE VALUES?
DO THEY ALIGN?
![Page 25: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/25.jpg)
EXAMPLES:VENDOR EXTRANET
TWITTER.ZAPPOS.COM“ASK ANYTHING”
TOURS & MEDIA VISITS
ZAPPOS INSIGHTS
![Page 26: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/26.jpg)
FOR EMPLOYEES*
WHAT’S THE LARGER VISION AND GREATER PURPOSE IN THEIR WORK BEYOND MONEY OR PROFITS?
FOR ENTREPRENEURS
WHAT WOULD YOU BE PASSIONATE ABOUT DOING IF YOU DIDN’T FEAR FAILURE AND DIDN’T MAKE ANY MONEY FOR 10 YEARS?
71% EMPLOYEES IN THE U.S. DISENGAGED
$300B LOST IN PRODUCTIVITY FROM DISENGAGEMENT
- GALLUP 2008, 2011
4. VISION
![Page 27: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/27.jpg)
5. BUILD RELATIONSHIPSIT’S NOT ABOUT NETWORKING OR MARKETING. IT’S ABOUT CONNECTEDNESS.
IF YOU’RE INTERESTED, YOU DON’T HAVE TO TRY TO BE INTERESTING.
“IF THE PERSON YOU’RE TALKING TO ISN’T LISTENING, BE PATIENT. MAYBE HE HAS A SMALL PIECE OF FLUFF IN HIS EAR.”
-
![Page 28: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/28.jpg)
6. BUILD THE RIGHT TEAM
HIRE SLOWLY. FIRE QUICKLY.
HIRE BASED ON VALUES.
![Page 29: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/29.jpg)
THAT’S GREAT BUT IT’LL NEVER WORK FOR ME OR MY COMPANY…
HOLD THAT THOUGHT.
![Page 30: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/30.jpg)
SOME FRAMEWORKS LEARNED ALONG THE WAY…
WHAT DOES THE SCIENCE OF HAPPINESSHAVE TO TELL US?
SOME DATA AND FRAMEWORKS LEARNED ALONG THE WAY…
![Page 31: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/31.jpg)
SOME FRAMEWORKS LEARNED ALONG THE WAY…
TOP 5 I WISH’ES IN LIFE
- BRONNIE WARETOP 5 REGRETS OF DYING
…THE COURAGE TO EXPRESS MY FEELINGS.
…LET MYSELF BE
HAPPIER
…NOT WORKED SO HARD
…STAYED IN TOUCH WITH
FRIENDS
…THE COURAGE TO LIVE TRUE TO
MYSELF, NOT THE LIFE OF WHAT OTHERS EXPECTED
I WISH I HAD…
#1
![Page 32: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/32.jpg)
THE ELEMENTS OF HAPPINESS
NORMDAY TO DAYDECISIONS >>ACTIONS
50%
10%
40%C
ON
TR
OL
NATUREGENETICS
NURTUREENVIRONMENT
SUSTAINABLE HAPPINESS
90%
![Page 33: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/33.jpg)
HAPPINESS FRAMEWORK 1LEVERS OF HAPPINESS
![Page 34: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/34.jpg)
HAPPINESS FRAMEWORK 2MASLOW’S HIERARCHY
![Page 35: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/35.jpg)
![Page 36: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/36.jpg)
![Page 37: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/37.jpg)
IF RESEARCH SHOWS
VISIONMEANINGHIGHER PURPOSE
LEADS TO HAPPINESS…
HOW DOES THAT APPLY TO YOU AND
YOUR COMPANY?
![Page 38: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/38.jpg)
HOW DO WE TURN SUPERBADINTOSUPERGOOD?
![Page 39: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/39.jpg)
LABOR DAY 2009
FIRST…THERE WAS A BOOK
![Page 40: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/40.jpg)
400,000+ COPIES SOLD18+ LANGUAGES/COUNTRIES
2010 BEST OF LISTSNPR MARKETPLACEINC. MAGAZINENEW YORK POSTREADWRITEWEBAMAZON CUSTOMER FAVORITE
#1 BESTSELLER LISTSNYTIMESWSJAMAZONBARNES & NOBLEBORDERS
WHOA.
![Page 41: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/41.jpg)
I CAN BE A CMP!
![Page 42: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/42.jpg)
![Page 43: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/43.jpg)
THEN,
THE BUS TOUR…
![Page 44: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/44.jpg)
![Page 45: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/45.jpg)
![Page 46: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/46.jpg)
![Page 47: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/47.jpg)
BEFORE AFTER
![Page 48: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/48.jpg)
![Page 49: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/49.jpg)
![Page 50: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/50.jpg)
![Page 51: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/51.jpg)
![Page 52: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/52.jpg)
![Page 53: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/53.jpg)
![Page 54: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/54.jpg)
“DELIVERING HAPPINESS
IS A MOVEMENT THAT HAPPENS TO HAVE A BOOK”
- SETH GODIN
![Page 55: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/55.jpg)
THEN THERE WAS A BUS TOUR
FIRST…THERE WAS A BOOK
![Page 56: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/56.jpg)
WE HEARD FROM AROUND THE WORLD
UNIFIEDBY THE SAME
VISION
NO MATTER WHAT•BACKGROUND•CULTURE•IDEAS•JOB
HAPPINESS
![Page 57: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/57.jpg)
NOW…THE MOVEMENT
TO SPREAD AND INSPIRE HAPPINESS IN THE WORLD
SCIENTIFIC SENSEBUSINESS SENSE
HUMAN SENSE
![Page 58: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/58.jpg)
HOW? The 3 C’s.
3100 Cities
110 Countries
![Page 59: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/59.jpg)
HAPPIER COMPANIES
![Page 60: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/60.jpg)
PAY HAPPINESS FORWARD.100% of net profits to the
Happiness Movement
HAPPIERCOMMUNITIES
![Page 61: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/61.jpg)
HAPPIER CITIES
REVITALIZING DOWNTOWN VEGAS
![Page 62: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/62.jpg)
THAT’S GREAT BUT IT’LL NEVER WORK FOR ME…
![Page 63: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/63.jpg)
HARVARD BUSINESS REVIEWJAN-FEB 2012 ISSUE
HAPPINESS in the WORKPLACE
SALES 37%
PRODUCTIVITY31%
ACCURACY 19%
CREATIVITY300%______________________________________
TURNOVERENGAGEMENT CREATIVITYPROFITS
![Page 64: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/64.jpg)
WHAT MATTERS IS ALIGNMENT AND COMMITMENT
![Page 65: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/65.jpg)
(RE-ENACTMENT)
![Page 66: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/66.jpg)
HOW CAN WE HELP?
FOR: QUESTIONS
CULTURE BOOKCOPY OF THE PRESENTATION
JOIN THE MOVEMENTDELIVERINGHAPPINESS.COM
FACEBOOK.COM/DELIVERINGHAPPINESSTWITTER | @DHMOVEMENT | @DHMOVEMENTCEO
![Page 67: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/67.jpg)
•BE TRUE TO OUR WEIRD SELVES
•LIVE OUR VALUES, PASSIONS AND PURPOSE
•PRIORITIZE FOR LASTING, SUSTAINABLE HAPPINESS
IMAGINE…
![Page 68: The results company florida jenn lim_delivering happiness](https://reader037.vdocuments.net/reader037/viewer/2022110301/54159b3e8d7f728a6c8b4778/html5/thumbnails/68.jpg)
THANK YOU!
THEN DO.