The Results of The Results of The Current Curriculum The Current Curriculum

Student Survey Student Survey Spring 2002Spring 2002

Department of Planning and ResearchDepartment of Planning and Research

MethodologyMethodology

Two Surveys were done:Two Surveys were done: The first was a paper survey and The first was a paper survey and

distributed by faculty through curriculum distributed by faculty through curriculum classesclasses

2,464 were distributed, 1,187 were completed 2,464 were distributed, 1,187 were completed (return rate 48.2%)(return rate 48.2%)

The second was an HTML survey and The second was an HTML survey and distributed via email to all distance distributed via email to all distance education students for whom CWW had education students for whom CWW had emailsemails

Surveys were distributed to all 2,304 students Surveys were distributed to all 2,304 students in distance courses and 362 were completed in distance courses and 362 were completed and submitted (return rate 16%)and submitted (return rate 16%)

Survey HighlightsSurvey Highlights Overall, students were satisfied with Overall, students were satisfied with

instructional elements and instructional elements and student/college servicesstudent/college services

There was great variation in what There was great variation in what students considered importantstudents considered important

Students at South and West Campus Students at South and West Campus were more satisfied than students at were more satisfied than students at other campusesother campuses

College without Walls students rated College without Walls students rated elements of instruction and elements of instruction and student/college services higher than student/college services higher than traditional classroom studentstraditional classroom students

Specific HighlightsSpecific Highlights Approximately 10% of curriculum Approximately 10% of curriculum

students use a language other than students use a language other than English in their homesEnglish in their homes

46.3% of CPCC curriculum students 46.3% of CPCC curriculum students are fist generation college studentsare fist generation college students

22% of students attended classes at 22% of students attended classes at more than one campusmore than one campus

The majority of curriculum students The majority of curriculum students are attending CPCC to earn a are attending CPCC to earn a credential (associate degree, credential (associate degree, certificate or diploma)certificate or diploma)

Specific Highlights, continuedSpecific Highlights, continued

Curriculum students are getting Curriculum students are getting youngeryounger 58.2% were under 25 in 2002 compared to 58.2% were under 25 in 2002 compared to

45.2% in 200045.2% in 2000 Fewer curriculum students are Fewer curriculum students are

employed compared to two years ago employed compared to two years ago unemployment rose over the past two unemployment rose over the past two

years from 16.5% 2000 to 21.5% in 2002years from 16.5% 2000 to 21.5% in 2002 the percentage of students working full-the percentage of students working full-

time decreased from 47.8% in 2000 to time decreased from 47.8% in 2000 to 34.4% in 200234.4% in 2002

Specific Highlights, continuedSpecific Highlights, continued Curriculum students are earning less Curriculum students are earning less

moneymoney The percentage of CPCC students The percentage of CPCC students

earning less than $20,000 per year earning less than $20,000 per year increased from 42% in Spring 2000 to increased from 42% in Spring 2000 to 54.4% in 200254.4% in 2002

A greater percentage of College A greater percentage of College Without Walls students are Without Walls students are employed fulltime, have college employed fulltime, have college degrees and are interested in degree degrees and are interested in degree programs when compared to programs when compared to traditional studentstraditional students

22% of students attend classes at 22% of students attend classes at more than one campusmore than one campus

Recommending CPCCRecommending CPCC

97.4% would recommend CPCC 97.4% would recommend CPCC to a friend, family member or to a friend, family member or colleague colleague 70.1% without reservation and 70.1% without reservation and

27.3% with some reservation27.3% with some reservation 97.1% were somewhat to very 97.1% were somewhat to very

satisfied with their overall satisfied with their overall experience at CPCCexperience at CPCC

Demographic CharacteristicsDemographic CharacteristicsCurriculumCurriculum CWWCWW

Gender:Gender: MaleMale 47.7%47.7% 22.3%22.3%FemaleFemale 52.3% 52.3% 77.7%77.7%

Age:Age: <21 <21 33.4%33.4% 17.0%17.0%21-2521-25 24.5%24.5% 0 026-3026-30 13.4%13.4% 20.4% 20.4% 31-4031-40 15.1%15.1% 36.1% 36.1% 41-5041-50 9.4% 9.4% 2.1% 2.1%51+51+ 4.1% 4.1% 5.4% 5.4%

Race:Race: WhiteWhite 65.0%65.0% 73.7%73.7%BlackBlack 23.5%23.5% 18.5%18.5%AsianAsian 4.0% 4.0% 3.4% 3.4%HispanicHispanic 3.5% 3.5% 1.7% 1.7%Native Amer.Native Amer. 1.2% 1.2% .9% .9%OtherOther 2.8% 2.8% 2.8% 2.8%

Level of Education Prior to Level of Education Prior to Enrolling at CPCCEnrolling at CPCC

CurriculumCurriculumCWWCWW

StudentsStudentsStudentsStudents

< 12 years< 12 years 4.0% 4.0% .6% .6%HS/GEDHS/GED 50.7% 50.7% 33.7%33.7%Some collegeSome college 31.5% 31.5% 41.2%41.2%AA or ASAA or AS 5.6% 5.6% 9.2% 9.2%BA or BSBA or BS 6.1% 6.1% 10.9%10.9%Some grad school 1.2%Some grad school 1.2% 1.4% 1.4%MastersMasters .5% .5% 3.1% 3.1%Doctorate/ProfDoctorate/Prof .3% .3% 0 0

When Students Prefer to When Students Prefer to Attend ClassAttend Class

CurriculumCurriculum CWWCWW

StudentsStudentsStudentsStudents

DaytimeDaytime 72.7%72.7% 45.5%45.5%

EveningEvening 51.9%51.9% 48.6%48.6%

WeekendWeekend 5.9% 5.9% 6.0% 6.0%

Both Day/Eve.Both Day/Eve. 26.8%26.8% NANAParticipants could select more than one answerParticipants could select more than one answer

Student’s Goal in AttendingStudent’s Goal in AttendingPercentPercent

PercentPercentGoal Statement Goal Statement CurriculumCurriculum CWWCWWObtain 2 yr. degree and Obtain 2 yr. degree and

enter the workforceenter the workforce 32.4%32.4% 36.1%36.1%Obtain 2 yr. degree andObtain 2 yr. degree and

transfer to a 4 yr. schooltransfer to a 4 yr. school28.1%28.1% 39.7%39.7%Take courses and transferTake courses and transfer

to a 4 yr. Collegeto a 4 yr. College 24.9%24.9% 16.9%16.9%Obtain a diploma or certificateObtain a diploma or certificate 16.3%16.3% 15.3%15.3%Prepare for a different jobPrepare for a different job 12.7%12.7% 15.0%15.0%Personal interest/enrichmentPersonal interest/enrichment 12.4%12.4% 12.5%12.5%Update skills for current jobUpdate skills for current job10.0%10.0% 16.1%16.1%Improve reading, writing and Improve reading, writing and

math skillsmath skills 5.1% 5.1% 2.8% 2.8%Prepare for first jobPrepare for first job 4.2% 4.2% 1.4% 1.4%

Participants could select more than one answerParticipants could select more than one answer

Employment StatusEmployment Status

CurriculumCurriculumCWWCWW

Full time Full time

(40 hrs. per wk.)(40 hrs. per wk.) 34.4%34.4%53.8%53.8%

Part-time Part-time

(21-39 hrs. per wk.)(21-39 hrs. per wk.) 29.1%29.1% 17.2%17.2%

Part-time Part-time

(< 20 hrs. per wk.)(< 20 hrs. per wk.) 15.0%15.0% 9.0%9.0%

UnemployedUnemployed 21.5%21.5%20.0%20.0%

Importance of the Following in Importance of the Following in Receiving Information about CPCCReceiving Information about CPCC

% Indicating Important % Indicating Important to Very Importantto Very Important

Schedule of classesSchedule of classes 922 (79.1%)922 (79.1%)College catalogCollege catalog 912 (77.7%)912 (77.7%)Internet CPCC web pageInternet CPCC web page 760 (65.1%)760 (65.1%)--------------------------------------------------------------------------------------------------------------------------Articles in the newspaperArticles in the newspaper 338 (29.8%)338 (29.8%)High school counselorHigh school counselor 331 (28.7%)331 (28.7%)Circulars mailed to youCirculars mailed to you 445 (28.3%)445 (28.3%)High school teacherHigh school teacher 300 (26.0%)300 (26.0%)Newspaper adsNewspaper ads 298 (25.6%)298 (25.6%)Television adsTelevision ads 268 (23.1%)268 (23.1%)Radio adsRadio ads 253 (21.8%)253 (21.8%)

Factors Determining the Factors Determining the Decision to Attend CPCCDecision to Attend CPCC

% Scoring Factor as Important% Scoring Factor as Important or Very Importantor Very Important

Academic reputation Academic reputation 87.6%87.6%Academic courses/programs offered Academic courses/programs offered 84.5%84.5%Low tuition costs Low tuition costs 80.9%80.9%Convenient locations Convenient locations 79.7%79.7%Easy transfer of credits Easy transfer of credits 78.3%78.3%Class schedules that allow for work Class schedules that allow for work 77.7%77.7%Relevance to job Relevance to job 64.1%64.1%Small class sizesSmall class sizes 59.3%59.3%------------------------------------------------------------------------------------------------------------------------------------------------------------------Appearance of grounds/facilities Appearance of grounds/facilities 47.6%47.6%Admission regardless of grades Admission regardless of grades 45.0%45.0%Availability of financial aidAvailability of financial aid 41.9%41.9%Availability of job placement/career counseling Availability of job placement/career counseling 45.6%45.6%Availability of coops, internships, etc. Availability of coops, internships, etc. 40.5%40.5%Accessibility by public transportationAccessibility by public transportation 18.218.2%%

Satisfaction with Elements of Satisfaction with Elements of InstructionInstruction

% Satisfied % Satisfied ((Somewhat to Very)Somewhat to Very)

CurriculumCurriculum CWWCWW

Quality of instructionQuality of instruction 93.5%93.5% 97.1%97.1%Classroom facilitiesClassroom facilities 93.6% 93.6% 90.8%90.8%Times classes are offeredTimes classes are offered 89.7%89.7% 83.3%83.3%Campus/site where classes Campus/site where classes

were offeredwere offered 87.2%87.2% 80.3%80.3%Availability of instructorsAvailability of instructors 91.3% 91.3% 92.8%92.8%Quality of faculty advisor Quality of faculty advisor 88.0%88.0% 83.6%83.6%Availability of classesAvailability of classes 88.3%88.3% 85.7%85.7%Library resourcesLibrary resources 88.1% 88.1% 89.1%89.1%Format in which classes are Format in which classes are

offeredoffered 87.5%87.5%Location for materials pick-upLocation for materials pick-up 85.5%85.5%Technical facilitiesTechnical facilities 83.6%83.6%

Curriculum Student Satisfaction Curriculum Student Satisfaction with College and Student Services with College and Student Services (rank ordered by what students (rank ordered by what students think is most important) think is most important)

% scoring Factor % Satisfied % scoring Factor % Satisfied as Important or (Somewhat as Important or (Somewhat

Very Important Very Important to Very) to Very)

ParkingParking 91.7%91.7% 83.3%83.3%Registration servicesRegistration services 84.9%84.9% 92.2%92.2%

Testing/assessment centerTesting/assessment center 82.3%82.3% 91.1%91.1%

SecuritySecurity 79.5%79.5% 91.2%91.2%

Student career servicesStudent career services 78.6%78.6% 90.9%90.9%

Records/transcriptsRecords/transcripts 78.5%78.5% 92.1%92.1%

LibraryLibrary 77.6%77.6% 79.6%79.6%

Computer labsComputer labs 77.3%77.3% 93.2%93.2%

Instructional labsInstructional labs 73.2%73.2% 90.5%90.5%

Bookstore Bookstore 76.6%76.6% 76.5%76.5%

Satisfaction with College and Satisfaction with College and Student Services (rank ordered by Student Services (rank ordered by what students think is most what students think is most important), cont.important), cont.

% scoring Factor % Satisfied % scoring Factor % Satisfied as Important or (Somewhat as Important or (Somewhat Very Important to Very) Very Important to Very)

CPCC.CC.NC.USCPCC.CC.NC.US 70.9%70.9% 92.6%92.6%CounselingCounseling 69.9%69.9% 85.2%85.2%

Academic advisementAcademic advisement 69.8%69.8% 84.2%84.2%

Welcome/Information centerWelcome/Information center 68.9%68.9% 93.5% 93.5% Telephone informationTelephone information 68.0%68.0% 88.2% 88.2% Financial aidFinancial aid 64.4%64.4% 80.6%80.6%Academic Learning/TutoringAcademic Learning/Tutoring 59.6%59.6% 89.5%89.5%Food service/VendingFood service/Vending 58.7%58.7% 85.3%85.3%

Student life activitiesStudent life activities 53.3%53.3% 86.9%86.9%Fitness/Weight roomFitness/Weight room 48.3%48.3% 75.1%75.1%

Satisfaction with College/ Student Satisfaction with College/ Student Services for Those Ranking Items Services for Those Ranking Items as Important/Very Importantas Important/Very Important

Mean Satisfaction Mean Satisfaction Score Score

Computer labsComputer labs 4.284.28CPCC.CC.NC.USCPCC.CC.NC.US 4.274.27Welcome/information centerWelcome/information center 4.234.23SecuritySecurity 4.164.16Testing/assessment centersTesting/assessment centers 4.144.14Registration servicesRegistration services 4.124.12Instructional labsInstructional labs 4.114.11Student career servicesStudent career services 4.104.10Records/transcriptsRecords/transcripts 4.084.08Student life activitiesStudent life activities 4.064.06LibraryLibrary 4.004.00

Satisfaction with College/ Student Satisfaction with College/ Student Services for Those Ranking Items Services for Those Ranking Items as Important or Very Importantas Important or Very Important

Mean Mean Satisfaction Satisfaction

ScoreScore

Academic Learning/TutoringAcademic Learning/Tutoring 3.983.98Telephone informationTelephone information 3.973.97ParkingParking 3.903.90Financial aid/Veterans Benefits Financial aid/Veterans Benefits 3.863.86Food service/vendingFood service/vending 3.793.79Academic advisingAcademic advising 3.763.76CounselingCounseling 3.763.76Fitness/Weight roomFitness/Weight room 3.693.69BookstoreBookstore 3.593.59

Student Satisfaction with College and Student Services

…………

Versus Perceptions of Importance by Campus

Scaling Importance and Scaling Importance and SatisfactionSatisfaction

Students rated importance according to the Students rated importance according to the following scale:following scale: 1-very unimportant1-very unimportant 2-unimportant2-unimportant 3-somewhat important3-somewhat important 4-important4-important 5-very important5-very important

Students rated satisfaction according to the Students rated satisfaction according to the following scale:following scale: 1-very dissatisfied1-very dissatisfied 2-dissatisfied2-dissatisfied 3-somewhat satisfied3-somewhat satisfied 4-satisfied4-satisfied 5-very satisfied5-very satisfied

Importance Versus Satisfaction Importance Versus Satisfaction with Academic Advisingwith Academic Advising

4.113.783.864.04 3.91

3.893.533.67

3.17

3.5

1

2

3

4

5

Central North South Southwest West

Importance

Satisfaction

Importance Versus Satisfaction Importance Versus Satisfaction with The Academic Learning with The Academic Learning Center and TutoringCenter and Tutoring

3.89

3.393.53

3.54

3.74

3.78 3.98

3.593.73

3.28

1

2

3

4

5

Central North South Southwest West

Importance

Satisfaction

Importance Versus Satisfaction Importance Versus Satisfaction with the Bookstorewith the Bookstore

4.334.074.12

4.014.19

3.023.12

3.81

3.19

3.55

1

2

3

4

5

Central North South Southwest West

Importance

Satisfaction

Importance Versus Satisfaction Importance Versus Satisfaction with Computer Labswith Computer Labs

4.13 4.05 4.234.04

4.29

4.273.92

4.23.82

4.03

1

2

3

4

5

Central North South Southwest West

Importance

Satisfaction

Importance Versus Satisfaction Importance Versus Satisfaction with the College Websitewith the College Website

4.193.943.913.88

4.16

4.113.934.043.81

4.04

1

2

3

4

5

Central North South Southwest West

Importance

Satisfaction

Importance Versus Importance Versus Satisfaction with CounselingSatisfaction with Counseling

4.053.813.893.774.04

3.823.653.72

3.14

3.63

1

2

3

4

5

Central North South Southwest West

Importance

Satisfaction

Importance Versus Satisfaction Importance Versus Satisfaction with Financial Aid/Veterans Affairswith Financial Aid/Veterans Affairs

3.24

4.053.81

3.693.92

3.623.733.58

3.253.68

1

2

3

4

5

Central North South Southwest West

Importance

Satisfaction

Importance Versus Satisfaction Importance Versus Satisfaction with the Fitness/Weight Roomwith the Fitness/Weight Room

3.68

2.98

3.243.35

3.21

3.59

3.35

3.13.34

3.53

1

2

3

4

5

Central North South Southwest West

Importance

Satisfaction

Importance Versus Satisfaction Importance Versus Satisfaction with Food Services/Vendingwith Food Services/Vending

3.683.43

3.62 3.653.91

3.783.47

3.653.59 3.43

1

2

3

4

5

Central North South Southwest West

Importance

Satisfaction

Importance Versus Satisfaction Importance Versus Satisfaction with Instructional Labswith Instructional Labs

3.973.74 3.91 4.01

4.22

4.13.843.85

3.533.86

1

2

3

4

5

Central North South Southwest West

Importance

Satisfaction

Importance Versus Importance Versus Satisfaction with ParkingSatisfaction with Parking

4.6

4.184.294.174.38

4.053.873.96

3.69

3.28

1

2

3

4

5

Central North South Southwest West

Importance

Satisfaction

Importance Versus Importance Versus Satisfaction with LibrarySatisfaction with Library

4.193.96 3.99 3.95

4.31

3.783.823.81

3.4

3.96

1

2

3

4

5

Central North South Southwest West

Importance

Satisfaction

Importance Versus Satisfaction Importance Versus Satisfaction with Records/Transcriptswith Records/Transcripts

4.23 4.134.01

4.22

3.61

4.18

3.963.77

4.033.92

1

2

3

4

5

Central North South Southwest West

Importance

Satisfaction

Importance Versus Satisfaction Importance Versus Satisfaction with Registration Serviceswith Registration Services

4.354.244.244.184.37

4.023.923.823.93 4.13

1

2

3

4

5

Central North South Southwest West

Importance

Satisfaction

Importance Versus Satisfaction Importance Versus Satisfaction with Student Life/Activitieswith Student Life/Activities

3.86

3.383.333.33.6

3.953.65

3.33

3.843.61

1

2

3

4

5

Central North South Southwest West

Importance

Satisfaction

Importance Versus Satisfaction Importance Versus Satisfaction with Securitywith Security

4.31 4.07 4.15 4.064.46

4.29

3.9843.683.88

1

2

3

4

5

Central North South Southwest West

Importance

Satisfaction

Importance Versus Satisfaction Importance Versus Satisfaction with Student Career Serviceswith Student Career Services

4.14

3.83

3.72

3.744.04

3.93.72

3.85

3.533.88

1

2

3

4

5

Central North South Southwest West

Importance

Satisfaction

Importance Versus Satisfaction Importance Versus Satisfaction with Telephone Informationwith Telephone Information

4.16

3.753.743.54

3.94

3.93.633.65

3.383.72

1

2

3

4

5

Central North South Southwest West

Importance

Satisfaction

Importance Versus Satisfaction Importance Versus Satisfaction with Testing/Assessment Centerwith Testing/Assessment Center

4.143.783.783.89

4.09

43.853.783.663.93

1

2

3

4

5

Central North South Southwest West

Importance

Satisfaction

Importance Versus Satisfaction Importance Versus Satisfaction with Welcome/Information Centerwith Welcome/Information Center

3.98

3.623.74

3.89

4.11

4.09

3.94.02

3.673.99

1

2

3

4

5

Central North South Southwest West

Importance

Satisfaction

The Best Evaluation of

Distance Education

We Have Done to Date……..

HighlightsHighlights

92.8% of students taking distance 92.8% of students taking distance education courses are using their education courses are using their home computers to complete their home computers to complete their coursecourse

75.1% of distance ed students 75.1% of distance ed students access their email every dayaccess their email every day

50.8% have dial-up modems and 50.8% have dial-up modems and 45.5% have DSL or cable modems45.5% have DSL or cable modems

51.1% use instant messaging 51.1% use instant messaging

How Distance Ed Students How Distance Ed Students Prefer to Receive ServicesPrefer to Receive Services

Everything at a distance Everything at a distance (services, advising, instruction)(services, advising, instruction) 145 (40.3%)145 (40.3%)

Student Services on Campus Student Services on Campus (instruction at a distance)(instruction at a distance) 43 (11.9%) 43 (11.9%)

Instruction on Campus Instruction on Campus (student services at a distance)(student services at a distance) 53 (14.7%) 53 (14.7%)Everything in personEverything in person 58 (16.1%) 58 (16.1%)

OtherOther 48 (13.3%) 48 (13.3%)

Number of Distance Education Number of Distance Education Classes You Have TakenClasses You Have Taken

Number (percent) Number (percent) Taken Taken

1 Class1 Class 122 (34.4%)122 (34.4%)2 Classes2 Classes 70 (19.7%) 70 (19.7%)3 Classes3 Classes 45 (12.7%) 45 (12.7%)4 Classes4 Classes 42 (11.8%) 42 (11.8%)5 or more Classes5 or more Classes 76 (21.4%) 76 (21.4%)

Have You Taken Traditional ClassroomHave You Taken Traditional ClassroomCourses at CPCCCourses at CPCC

YesYes 312 (88.4%) 312 (88.4%) No No 41 (11.6%) 41 (11.6%)

Students were asked…Students were asked…

To compare their satisfaction To compare their satisfaction between distance education between distance education courses and traditional courses and traditional classroom courses based on the classroom courses based on the following scale:following scale: 1-very dissatisfied1-very dissatisfied 2-dissatisfied2-dissatisfied 3-somewhat satisfied3-somewhat satisfied 4-satisfied4-satisfied 5-very satisfied5-very satisfied

Responsiveness of the Instructor Responsiveness of the Instructor to Your Questions and Needsto Your Questions and Needs

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

1 2 3 4 5

CWW Class

TraditionalClass

Content Preparation Content Preparation Demonstrated by the Instructor Demonstrated by the Instructor

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

1 2 3 4 5

CWW Class

TraditionalClass

Course Materials Preparation Course Materials Preparation Demonstrated by the Instructor Demonstrated by the Instructor

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

1 2 3 4 5

CWW Class

Traditional Class

Course Website or Classroom Course Website or Classroom Preparation Demonstrated by the Preparation Demonstrated by the InstructorInstructor

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

1 2 3 4 5

CWW Class

Traditional Class

Degree to Which the Instructor Degree to Which the Instructor Encouraged/Supported Interaction Encouraged/Supported Interaction with Other Studentswith Other Students

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

1 2 3 4 5

CWW Class

Traditional Class

Productivity of Course TimeProductivity of Course Time

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

1 2 3 4 5

CWW Class

Traditional Class

Convenience of Convenience of Testing/Assessment MethodsTesting/Assessment Methods

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

1 2 3 4 5

CWW Class

Traditional Class

Overall Learning ExperienceOverall Learning Experience

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

1 2 3 4 5

CWW Class

Traditional Class

Distance Ed Students’ Satisfaction Distance Ed Students’ Satisfaction with Student/College Serviceswith Student/College Services

% Satisfied% Satisfied ItemItem Used ServiceUsed Service(somewhat to (somewhat to MeanMean Face to FaceFace to Face very)very)

Registration Registration servicesservices 94.3%94.3% 4.324.32 20 ( 5.7%)20 ( 5.7%)

Security/Privacy Security/Privacy IssuesIssues 95.1%95.1% 4.324.32 12 ( 3.5%)12 ( 3.5%)

Records/Records/transcriptstranscripts 95.7%95.7% 4.204.20 34 ( 9.8%)34 ( 9.8%)

College College webpagewebpage 93.2%93.2% 4.164.16 2 ( .6%) 2 ( .6%)

On-line On-line LibraryLibrary 97.4%97.4% 4.094.09 11 ( 3.1%)11 ( 3.1%)

Computer Computer labslabs 97.2%97.2% 4.074.07 24 ( 6.8%)24 ( 6.8%)

Instructional Instructional labslabs 96.8%96.8% 3.923.92 23 ( 6.6%)23 ( 6.6%)

Distance Ed Students’ Satisfaction Distance Ed Students’ Satisfaction with Student/College Serviceswith Student/College Services

% Satisfied% Satisfied ItemItem Used ServiceUsed Service(somewhat to (somewhat to MeanMean Face to FaceFace to Face very)very)

Student career Student career servicesservices 96.0%96.0% 3.813.81 24 ( 6.9%)24 ( 6.9%)

Telephone Telephone informationinformation 91.7%91.7% 3.863.86 11 ( 3.1%)11 ( 3.1%)

Testing/assessment Testing/assessment centercenter 90.5%90.5% 3.843.84 24 ( 6.9%)24 ( 6.9%)

BookstoreBookstore 88.1%88.1% 3.663.66 75 (21.2%)75 (21.2%)Academic Academic

AdvisingAdvising 78.8%78.8% 3.543.54 51 (14.4%)51 (14.4%)Financial Financial

aidaid 92.8%92.8% 3.383.38 26 ( 7.5%)26 ( 7.5%)CounselingCounseling 91.7%91.7% 3.293.29 59 (17.0%)59 (17.0%)

Other Services Distance Ed Other Services Distance Ed Students RequestedStudents Requested Advisors dedicated to online studentsAdvisors dedicated to online students Chat rooms once a week with the instructorChat rooms once a week with the instructor Chat rooms with the Deans to make Chat rooms with the Deans to make

suggestions for program improvementsuggestions for program improvement Posting of campus events on a virtual Posting of campus events on a virtual

bulletin boardbulletin board More courses onlineMore courses online A virtual testing centerA virtual testing center A place to post questions about the College A place to post questions about the College

and college servicesand college services Counseling services onlineCounseling services online

The End