the revolution will not be televised - protection review · the revolution will not be televised...
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![Page 1: The Revolution will not be televised - Protection Review · The Revolution will not be televised …but it may be recorded Matt Oldham OPAL Group [Source: FT Adviser 04/07/17] [Source:](https://reader034.vdocuments.net/reader034/viewer/2022052009/601e5cdc7adbd2051138ea52/html5/thumbnails/1.jpg)
• We are living even longer:@
The Revolution will not be televised…but it may be recorded
Matt OldhamOPAL Group
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![Page 3: The Revolution will not be televised - Protection Review · The Revolution will not be televised …but it may be recorded Matt Oldham OPAL Group [Source: FT Adviser 04/07/17] [Source:](https://reader034.vdocuments.net/reader034/viewer/2022052009/601e5cdc7adbd2051138ea52/html5/thumbnails/3.jpg)
[Source: FT Adviser 04/07/17]
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[Source: FT Adviser 04/07/17]
![Page 5: The Revolution will not be televised - Protection Review · The Revolution will not be televised …but it may be recorded Matt Oldham OPAL Group [Source: FT Adviser 04/07/17] [Source:](https://reader034.vdocuments.net/reader034/viewer/2022052009/601e5cdc7adbd2051138ea52/html5/thumbnails/5.jpg)
Average Age IFAs is >50
Only 22% of IFA are under 40
[Source: The next generation of Financial Advisers, EY 2016]
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Revolutions in technology happen so frequently that we don’t even notice that they have happened!
#1
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Sometimes we need a gentle push
#2
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“Tere, kas sa kuuled mind?”
Hello, can you hear me?
1.94 BN as of Mar ‘17
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• 75% of Millennials would use text/app messaging as a preferred method to contact a brand for service as opposed to 25% of Baby Boomers
• The only relationship in which young people prefer to call rather than message is with their parents
Millennials vs Boomers
[LivePerson: Messaging in the Customer Care Age, 2016]
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Founded 2012
2017: 10 million users daily (UK)
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200460,000 Employees9000 Stores
2007Netflix introduces streaming media
2010Bankrupt
RIP
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Point #1
Winning businesses adopt new technology and adapt them as business tools
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Nils Bohlin – Protection hero!!
Technology
+
Social acceptance
+
Regulation
=
Full adoption
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How can we adapt it to our benefit?
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Accurate and digital records
Sales effectiveness and productivity
Complaint resolution and treating customers fairly
Coaching and quality improvements
…and I haven’t even mentioned Compliance!
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