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THE ROAD TO IS0 9001 CERTIFICATION 273379 f 3 F

Margaret A. Jacobs Director of Quality

Hen kel , Par kerAmc hem Madison Heights, Michigan

Presented at: FINISHING '95 CONFERENCE AND EXPOSITION

September 18-21, 1995 Cincinnati, Ohio

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4 What is IS0 Certification?

4 Why achieve IS0 Certification?

4 Scope & timetable to achieve IS0 Certification.

4 Commitment required to achieve IS0 Certification.

4 Preparing for an Audit?

Results.

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The IS0 9000 series of Quality Systems Standards was established in 1987 by the International Organization for Standardization (Geneva, Switzerland), an organization made up of 91 countries.

The United States was one of those countries.

IS0 9000 .- A

i-- 49000 - Descriptive 4 9001 - Standards for Design

Production, Installation and Servicing

4 9002 - Standards for Production and Installation

4 9003 - Standards for Testing and Final Inspection

49004 - Guidelines

IS0 is a set of separate, but related, standards based on quality .

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\ 9003 '\

SERVICE ONLY '\, $ I

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Customer D e m a n d s E E 0

Market Advantage O/O

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Qual i ty Be net1 ts 1.8 Yo

Higher perceived Quality O/O

Improved Customer Satisfaction O/O

Com pet i t i v i C 0

Reduced Customer Quality Audits O/O

Increased M arket Sh are O/O

Quicker Time on Market 0.6% Other 1 .oo/o

No Answer O/O

From "Quality System Update': September '93

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Scope and Timetable

to Achieve IS0 8

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1 1 Certification t

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AVQ Actual Audit Write Procedures

Share Procedures Pre-Assessment Correct Get Audit Procedures Audit Discrepancies Certificate

1 st Half August October 1994

Re-Certify every 7=9 Months for 3 Years

1994 = 95 = 96

December

I S 0 9001 Certification

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Oct = Dec 3 days training by Nov. I 5 3 Monthly meetings their team - 1/2 day

Training their area 5 Write manual for area 5 20 1/2

1112 30 % Weekly meetings their area 6

Jan - Jun Bi-monthly meetings Weekly meeting their area 1/2 day

Assist in SOP's/job instructions 10 days Project between departments 10 days 10 48

12

10 40 % Training their area 10 days 10

Corrective action response Audit preparation for area

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Schedule of of 10-1 4-93

November 1 1-1 2

November 15-1 6

December 13 December 14-1 5 December 16

Team train i ng/l SO review Area representative by Consultant Review of System Place - Consultant & Third-party Registrar Market i ng R & D Order Entry Tech Service

Review of Internal Audit Procedures - Hdqtrs. Review of Internal Audit Procedures - Plant Review of Internal Audit Procedures - Purchasing

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Goal for Implementation Group and All Managers

1 . Department procedures necessary for audit completed

2. Internal audit of procedures completed

3 . All non-conformance (internal and

4. I S 0 Certification attained.

interface) issues fixed. Re-audit passed.

Minimum

The Best

1.

2.

Goal for Individuals

Support the IS0 9000 implementation goal by participation in the procedures development process, by supporting the implementation team’s efforts and utilizing quality procedures which result in the achievement of IS0 9000 Certification.

Consistently utilize all quality procedures and provide feedback to appropriate sources to assure continuous improvement and insure the achievement of IS0 9000 Certification.

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IF IT MOVES

TRAIN IT.

IF IT’S STATIONERY

CALIBRATE IT.

IF IT’S “SOMETHING”

WRITE IT DOWN.

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1. Know the Company Quality Policy. 2. Be able to tell the auditors what quality means to

you. 3. Know where your quality procedures manual is,

and what procedures are in it that describe your job. 1 1

4. Know that the procedures are written to describe what you actually do, Le., "Do what you say you do . "

5. Know what to do if something needs to be changed. 6. Know your suppliers and your customers.

The Big Four Ouestions

Who are my customers?

What do they expect from my process?

How well am I meeting their expectations?

How do I know & what am I doing to

copyright ( c ) Brewster & Associates, Inc.

1. Write what you do 2. Share what you say you do with:

Your suppliers Your customers, both internal and external

3. Do what you say you do 4. Auditors will meet with you to make sure you are

doing what you say you are doing 5 . Registration 6. Continue to live by the system

"To get better you don't have to

do one thing 100% better, you

need to do 100 things 1% better"

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