the role of emirates identity authority in supporting the development of public sector
DESCRIPTION
Al-Khouri, A.M. (2013) 'The Role of Emirates Identity Authority in Supporting the Development of Public Sector', The Bi-Annual IMAGE Users Group Forum, April 15 – 18, Paris, France.TRANSCRIPT
Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية
Partners in Building the Security and Economy of the Emirates
Emirates Identity Authority
Bi-Annual IMAGE Users Group Forum 15 – 18 April 2013 | Paris, France
in Supporting the Development of Public Sector
The Role of
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Agenda
• Introduction: Emirates Identity Authority
• Strategic Plan 2010-2013
• Strategic Initiatives
• Strategic Plan 2014-2016
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Agenda
• Introduction: Emirates Identity Authority
• Strategic Plan 2010-2013
• Strategic Initiatives
• Strategic Plan 2014-2016
• Emirates Identity Authority
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
About Emirates Identity Authority Emirates Identity Authority is an independent
federal government organization, established by the
presidential decree no. (2) in 2004, tasked to develop
a national identity management infrastructure for
the government of the United Arab Emirates.
The infrastructure is envisaged to support
e-government progress and strategic planning and
decision making in the country. One of the key
components of the infrastructure includes producing
national identity cards to all population in the country;
citizens and legal residents, that will act as the
primary means through which people’s identities will be
identified and authenticated (i.e., through a unique
identification number, smart card, and biometrics).
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
About Emirates Identity Authority Emirates Identity Authority is an independent
federal government organization, established by the
presidential decree no. (2) in 2004, tasked to develop
a national identity management infrastructure for
the government of the United Arab Emirates.
The infrastructure is envisaged to support
e-government progress and strategic planning and
decision making in the country. One of the key
components of the infrastructure includes producing
national identity cards to all population in the country;
citizens and legal residents, that will act as the
primary means through which people’s identities will be
identified and authenticated (i.e., through a unique
identification number, smart card, and biometrics).
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Agenda
• Introduction: Emirates Identity Authority
• Strategic Plan 2010-2013
• Strategic Initiatives
• Strategic Plan 2014-2016
• Strategic Plan 2010-2013
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Setting Directions ?
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Key Strategic Components
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Emirates ID Strategic Plan 2010-2013
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Emirates ID Strategic Plan 2010-2013
Population
Enrolment
Developing
Applications
Infrastructure
Development
Organisational
Systems
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Business Operating Model …
Current Focus Long Term Focused
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Agenda
• Introduction: Emirates Identity Authority
• Strategic Plan 2010-2013
• Strategic Initiatives
• Strategic Plan 2014-2016
• Strategic Initiatives - 1
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Emirates ID Strategic Plan 2010-2013
Population
Enrolment
Developing
Applications
Infrastructure
Development
Organisational
Systems
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Re-engineering Enrolment Process
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
after Enrolment BPR
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Time and Cost Savings from Enrolment Business Process Re-Engineering
$8 Saving in each 25 minutes
Old Enrolment Process New Process
savings in the first 3 years
$100 million 5 million hours
enrolment Saving in each enrolment
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
More than [53] Registration Centers
across the country
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Registration Centres Layout Change
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Alignment with highest Customer Service Standards
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Increase in registration lines from 94 to 431
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Motivated Staff
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Coffee Shops
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Coffee Shops
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Self Service Enquiry Systems
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Service Kiosk Machines
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Wi-Fi Service
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Wi-Fi Service
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Play Areas for Children
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
We seek to draw the smile on our customers faces
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
We target to reach a 7-Star service !
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Agenda
• Introduction: Emirates Identity Authority
• Strategic Plan 2010-2013
• Strategic Initiatives
• Strategic Plan 2014-2016
• Strategic Initiatives - 2
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Data Mapping Service
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
بطاقة اهلوية
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
8th Generation of Smart Card – 144 KB combi
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Mandated as a Primary Identification document to access or benefit from government services
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 UAE Electronic Passport
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 Integration with Law Enforcement –AFIS
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 eGate at Airports
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 Federal National Council Elections - eVoting
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Agenda
• Introduction: Emirates Identity Authority
• Strategic Plan 2010-2013
• Strategic Initiatives
• Strategic Plan 2014-2016
• Strategic Initiatives - 3
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Population
Enrolment
Developing
Applications
Infrastructure
Development Organisational
Systems
Strategic Initiatives
• Integration Platform
• Online Validation Gateway
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Population
Enrolment
Developing
Applications
Infrastructure
Development Organisational
Systems
• Integration Platform
• Online Validation Gateway
Strategic Initiatives
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Government Collaboration and Integration Platform Keeping Population Register up to date
Support Decision Making
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Integration Platform Architecture
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Population
Enrolment
Developing
Applications
Infrastructure
Development Organisational
Systems
Strategic Initiatives
• Integration Platform
• Online Validation Gateway
Strategic Initiatives
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
ID Card: Not just another plastic card !
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
UAE eTrust Centre: Validation Services
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Validation Gateway General Architecture
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Abu Dhabi e-Government Portal [www.abudhabi.ae]
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Validation Gateway General Architecture
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Dimensions of eBusiness Performance
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Dimensions of eBusiness Performance
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Digital Economy: Critical Considerations
To capitalise on the growing
digital economy, we need to consider:
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
SDK – Tool Kit
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
SDK – Tool Kit
Dubai Courts: the use of card readers shortened data entry process from
10 minutes to 5 seconds.
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 1 million card readers distribution in public sector
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Study1: Readers will yearly save 2 million working days
Study 2: PKI authentication yearly savings $1 trillion
SDK – Tool Kit
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
New Strategy 2014-2016
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
• Focus on data accuracy in the population register
• Support government decision-makers by providing accurate and intelligent information about demographic population
• Focus on EIDA being the primary enabler for integrated and interrelated client-centered government services in the UAE
• Work on making the ID card the most important and valuable card to individual customers, government institutions and the private sector
• Seek sustainability at the environmental & society level
• Development and innovation: Emirates ID seeks to create a work environment based on "creativity" and so will focus on building a complete framework for creativity in the next phase to study the ideas, embrace and then launch them
• Organizational excellence in all systems and areas of Emirates ID
• Contribute towards raising the UAE’s global standing (global competitiveness)
• Seek continuous improvement in services for all customers (internal and external) and increase the effectiveness and efficiency based on results
• Achieve the highest satisfaction results in the delivery of services
Elements of New Strategy
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Organizational values
1 2 3 4 5 6 Customer
orientation
Teamwork Trust Integrity & Ownership
Entrepreneur-ship & Innovation
Commitment to quality
Ensuring
customer
satisfaction,
guaranteeing
transparency,
gaining
customer trust
and valuing
their feedback
to continually
improve our
services
Embedding the
spirit of
teamwork
through
knowledge
transfer in order
to achieve our
ultimate
objectives and
goals
Adopting an
organizational
culture
centering on
providing a
supportive
working
environment
based on
mutual trust
Always being
honest, moral
and taking full
responsibility
for our work.
We will honor
our
commitments
and assume the
consequences
of our actions
Developing our
capacity for
proactively
providing and
developing
innovative /
diverse
solutions
towards
achieving
excellence
Taking on the
utmost
commitment
when it comes
to delivering
quality services
to our
customers
remained principally the same with the addition of ‘Integrity’ and ‘Entrepreneurship’
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Ensure the highest level of personal data quality and privacy in the management of the identity
lifecycle.
Objective 1
• Enrolment Business Process Optimization & Improvement.
• Enhance Personal Life Events Update Management in Population Register.
• Migration to Next Generation Technology for Population Register, Identity management system, and data protection.
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Enhance Emirates ID’s role as the primary identity authenticator in the UAE
• Regulatory Framework development and implementation for
National Identity Management and Digital Signatures
(Emirates ID digital Trust Centre)
• Develop and implement Business Continuity Plan
• Enhancement in infrastructure and multi-factor
authentication using National ID
Objective 2
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Enable government decision making through the provision of innovative services linked to population demographics
• Develop and roll out Data Management and Population
Demographics Strategy
• Develop and implement framework to support decision
making and strategic planning (provision of intelligent data)
Objective 3
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Enhance Emirates ID’s brand and customer understanding through communicating with the public and leveraging strategic partnerships.
• Develop and implement a 2-way marketing &
communications strategy to educate public about ID-
enabled services and enhance our brand.
• Enhance relationships with key stakeholders.
• Emirates ID external services delivery enhancement.
Objective 4
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
Efficiency, Effectiveness & Efficacy
• Back-end process to achieve the highest levels of performance,
quality, efficiency and transparency in accordance with the standards
of excellence and organizational learning
• Design and implement strategy for Human Capital development
• Enhance & implement Corporate Social Responsibility
• Develop & implement Green Environment Agenda
• Establishment of a Center of Excellence for education and
propagation of concepts related to National Identity Management
• Institute cost budgets and revenue mandates to ensure financial
sustainability (self sufficiency)
Objective 5
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013
More Information:
www.emiratesid.gov.ae
.. download our recent publications http://www.emiratesid.gov.ae/en/media-center/publications.aspx
www.emiratesid.ae © 2013 Emirates Identity Authority. All rights reserved
Federal Authority| هيئــــــــة اتحــــــــــــادية Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE
Thank You
Dr. Ail M. Al-Khouri Director General Emirates Identity Authority United Arab Emirates [email protected] www.emiratesid.ae