the scope of operations and supply management (osm) operations management supply chain management 1...
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• The Scope of Operations and Supply Management (OSM)
OperationsManagement
Supply Chain Management
1st tiersuppliers
“n” tiersuppliers
…….Distributors Customers
LogisticsStrategicSourcing
Stakeholders
McGraw-Hill/Irwin Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved.
Operations and Supply ManagementSupply Chain Processes
SourcingProcesses
ManufacturingProcesses
ServiceProcesses
DistributionProcessesLogistics
ProcessesLogisticsProcesses
Enterprise Resource Planning: Supply Chain Planning and Control Processes
OSM-2
Time Series
MarketResearch
Delphi
Type of analysis SubjectiveObjective
Regression
Forecasting-System Design Matrix: Framework Describing Forecasting Options
Historicdata
Complete
Incomplete
Collaborative
OSM-3
Make-to-order(MTO)
Assemble-to-order(ATO)
Work-in-processparts and components
FinishedgoodsSuppliers
Engineer-to-order (ETO)
Demand Management: Customer Order Decoupling Points
LeadTime
Long
Short
Volume
Low
High
Make-to-stock(MTS)
Rawmaterials
Decoupling Point
OSM-4
Reorder Point/EqualOrder Period
MaterialRequirements
PlanningRate-Based
SynchronousPlanning
Volume HighLow
ManualTwo-Bin
Inventory Control-System Design Matrix: Framework Describing Inventory Control Logic
TypeDemand
Independent
Dependent
ObsoleteInventoryRisk
High
Low
OSM-5
Mixed – Hire/Fire,Overtime,
Subcontract, etc.
Level – Overtime, Subcontract
& Undertime
Level – Inventory &Backorders
Inventory Level HighLow
Chase
Aggregate Planning (S&OP)-System Design Matrix: Framework Aggregate Planning Options
Workforcechangeflexibility
High
Low
Excess plant
capacity
High
Low
OSM-6
ResourceConstrainedProject Mgmt
Resource availability LowHigh
Critical PathMethod (CPM)
Project Management-System Matrix: Framework Describing Project Scheduling Options
Task timecertainty
High
Time-CostModel
Low
Program Evaluation and Review
Technique (PERT)
OSM-7
WorkcenterManufacturing
CellAssembly
Line ContinuousProcess
Product Volume HighLow
Project
Manufacturing Product – Process Matrix:Framework Describing Manufacturing Processes
ProductStandardization
LowOne-of-kind
HighStandardizedcommodity
product
OSM-8
Copyright © F Robert Jacobs 2007
Internet
PhoneFace-to-facetight specs
Face-to-facecustom
Degree of customer/server contact HighLow
Service-System Design Matrix:Framework Describing Service Processes
Salesopportunity
Low
High
Cost
Low
High
OSM-9
DMAICSix-sigma
Tools ControlCharts
AcceptanceSampling
ProcessDesign
Inspection
CapabilityIndex
Quality Tools Matrix
Cost ofQualityAssurance
High
Low
ProcessImprovement
ProcessMonitoring
100%Inspection
FeedbackDelayLong Short
OSM-10
Highway
AirHand
Delivery
Speed of delivery FastSlow
Water
Logistics-System Design Matrix: Framework Describing Logistics Processes
Pipeline
Volume
High
Low
VariableCost
Low
High
Rail
OSM-11
Request for BidAnd
Reverse AuctionsElectronicCatalogue
VendorManagedInventory
Transaction costs LowHigh
Request forProposal
Sourcing/Purchasing-System Design Matrix: Framework Describing Purchasing Processes
ContractDuration
Short
Long
SpotPurchase
StrategicAlliance
Specificity
Low
High
OSM-12
Zone Storageand Manual Wave
RetrievalAuto S/R
Carousel OrderSorting
Cross-Docking
Facility fixed costs HighLow
Manual Storageand Retrieval
Warehouse-System Design Matrix: Framework Describing Warehouse Processes
Flexibility
High
Low
Volume
Low
High
OSM-13