the second annual global dg confidence outlook - hazmat ......chile, india, guyana, singapore 4...

@ Copyright 2017 Labelmaster and HCB. All Rights Reserved.

The Second Annual Global DG Confidence Outlook Robert Finn, Vice President of Marketing and Product Management, Labelmaster Peter Mackay, HCB Editor-in-Chief, Cargo Media Ltd.


Expand Upon Last Year’s Confidence Poll 2

The Methodology (About the Survey) All questions were developed by both

Labelmaster and Hazardous Cargo Bulletin.

Management of the survey and tabulation of the results were conducted by an objective third party. Neither Labelmaster nor HCB has shared contact lists or information with each other or any other outside parties.

This survey was open to DG pros and was not limited to Labelmaster customers or subscribers of HCB media.

This survey was promoted within Labelmaster and HCB marketing properties as well as within press releases.

The data and results are copyrighted by Labelmaster and HCB, and will be analyzed to appear in a variety of Labelmaster and HCB stories, material and events.

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Global DG Pro Respondents

413 total respondents: 57% from North America 27% from Europe

– 13% from United Kingdom – 14% from Other European Countries

16% from Other Countries Australia, Israel, United Arab Emirates, Taiwan, South Africa, Indonesia, China-Taipei, Korea, Japan, Thailand, Chile, India, Guyana, Singapore

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Length of Time in DG Industry 5

TOTAL North America

Europe (All)

United Kingdom

Rest of Europe

All Other Countries

1-9 years 20% 18% 16% 15% 17% 32%

10-19 years 29% 26% 30% 26% 33% 35%

20-29 years 28% 29% 33% 38% 28% 18%

30+ years 23% 26% 21% 21% 22% 15%

Mean 19.76 20.34 20.78 21.00 20.58 15.94

Four Parts…One Story

“Rulers of the Regulations” 8

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Real Challenges and Struggles

Everyone Interprets the Regulations Differently 10

Hey, Regulators, Try Walking in My Shoes! 11

Gaps in Training and Technology 12

Not Trusting of Others Within Supply Chain 13

Balance Between Regulations Imposed on Companies vs. Enforcement of Those Rules

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68% But there is a sizable percentage of respondents that believe regulatory requirements should be even more restrictive:

Overall, most DG pros agree that the level of regulatory requirements should stay the same (very few differences between countries).

UK: 32% EUROPE: 27%

NORTH AMERICA: 19% OTHER COUNTRIES: 35%

DG Pros: More Enforcement Needed

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Needed: Investment in DG Pros More Responsibility…Not a Lot of Support

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No Structured Career Path 18

Most Agree Their Companies’ DG Training Programs Prepare for Compliance…

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But Couldn’t They Do More? Not Adding Real Business Value

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FEEL THEIR CURRENT TRAINING PROGRAM DOES NOT PROVIDE “REAL BUSINESS VALUE”

48%

Many Technology Paths Being Taken 22

Majority of DG Pros Need More Forward- Thinking Technology

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Technology Defined 24

TOTAL Advanced Current Lagging

Manual Process; No Software 27% 23% 24% 43%

Free Carrier Software 27% 14% 31% 43%

Shipping/Warehouse Software 33% 25% 37% 40%

DG-Specific Software Only 49% 57% 47% 36%

Other Only 15% 19% 15% 9%


North America Behind Rest of World

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23% North America had the greatest number of respondents who felt their infrastructure was lagging (23%) compared to 7% in the UK, 4% for all of Europe, and 12% for all other countries.

LAGGING

Results of “Lagging” Technology 26

Results of Having Advanced Tech 27


Internal Challenges Associated with DG Compliance

Siloed corporate structure

Lack of clarity of “ownership” of DG compliance

Lack of room in budget for new technology or resources

Use of manual processes and resistance to change

Use of printed documents or homegrown and/or disparate digital systems

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Ensure Your Training Program Goes Beyond Meeting Requirements…Add Real Value

From a company that has hazmat expertise The risk is high if your content isn’t correct Adult-based learning principles Allows cost savings and efficiency by having one supplier

with training, books, compliance support Really relevant to your company

Customized courses tailored to specific operations of your company Different languages Customized functionality and features Leads that provide cost savings and efficiency

An advanced technological platform

Tracking, reporting, certificate retention Ability for company to become its own administrator –

driving more autonomy and control

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Technology Continuum 31


Infrastructure, Training and Technology = Compliance Confidence

More and more substances and items will continue to be classified as dangerous, regulations will continue to evolve and expand, and supply chains will continue to become increasingly complex and include more partners.

However, in spite of the growing risk and complexity, many organizations do not appear to have the appropriate levels of infrastructure, training and technology that give DG pros confidence.

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Infrastructure, Training and Technology = Compliance Confidence Companies involved in the dangerous goods supply chain need to continue to invest in: Their people Training Compliance systems and infrastructure Investments in these areas will help DG professionals do their jobs. This is the key to furthering regulatory compliance adoption for shippers, partners, and the profession itself.

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Infrastructure, Training and Technology = Compliance Confidence

Compliance technology and training cannot be viewed as just an added cost of doing business. And non-compliance needs to be viewed as more than just fines. It can result in delayed shipments and negatively impact customer service and brand equity.

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Next Steps

eReport detailing 2017 DG Outlook available on our Symposium website for downloading

Look for more insights later this year and into 2018

We want your input on themes and issues you would like included in next year’s Outlook

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the second annual global dg confidence outlook - hazmat ......chile, india, guyana, singapore 4...

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