The ServantJames C. Hunter

Old Paradigm vs. New Paradigm

Old ParadigmOld Paradigm New ParadigmNew Paradigm• US Invincibility• Centralized Management• Junk products from Japan• Management• I think• If it ain’t broke…• Short-term profit• Labor• Avoid and fear change• It is good enough

• Global Competition• Decentralized Management• Quality products from Japan• Leadership• Cause and effect• Continuous improvement• Long-term profit• Associates• Change is constant • Zero defects

Old Paradigm

(General)

(Colonels)

(Captains and Lieutenants)

EMPLOYEES/ GRUNTS

CUSTOMER/Enemy

CEO

VICE PRESIDENTS

MIDDLE MANAGERS

SUPERIORS (Sergeants)

(Associates/Troops)

New Paradigm

Associates/Employees

CUSTOMER

Supervisors

Middle Managers

Vice Presidents

CEO

Leadership Model

Leadership

Authority

Service and Sacrifice

Love

Will

Authority/Leadership vs. Agape Love

Authority/LeadershipAuthority/Leadership Agape LoveAgape Love• Honest, trustworthy• Good role model• Caring• Committed• Good listener• Held people accountable• Treated people with respect• Gave people encouragement• Positive, enthusiastic attitude • Appreciated people

• Patience• Kindness• Humility• Respectfulness• Selflessness• Forgiveness• Honesty• Commitment

Showing Self-Control

Giving Attention, Appreciation, and Encouragement

Being Authentic without Pretense and Arrogance

Treating Others as Important People

Meeting the Needs of Others

Giving Up Resentment when Wronged

Being Free from Deception

Sticking to your Choices

Setting Aside Your Own Wants and Needs; Seeking the Greatest Good for Others

- PATIENCE

- KINDNESS

- HUMILITY

- RESPECTFULNESS

- SELFLESSNESS

- FORGIVENESS

- HONESTY

- COMMITMENT

- RESULTS: SERVICE AND SACRIFICE

Love and Leadership

Conscious and Skilled

Four Stages of Developing New Habits

Unconscious and Unskilled

Conscious and Unskilled

Unconscious and Skilled

McGraw-Hill/Irwin ©2006 The McGraw-Hill Companies, Inc. All rights reserved.