the 'shut up and listen' talk

Thomas Reibke, Gothenburg, Dec 2016

[email protected]

@belowthesurface

www.belowthesurface.cc

The ‘shut up and listen!’ talk - Why silence and reflection are key to becoming a

learning organization


68% OF CHANGE EFFORTS FAIL 81% iF IT’S CULTURE CHANGE

Type of Change

Strategy Deployment

Technology Change

Mergers and Acquisitions

Re-engineering and Process Design

Software Development and Installation

Business Expansion

Culture Change

All

Number of Studies

3

5

9

7

6

1

3

34

Sum of Sample sizes

562

1,406

395

3,442

31,480

200

225

37,710

Success rate

58%

40%

33%

30%

26%

20%

19%

32%

– Source: Dr. Martin Smith, Success Rates for Different Types of Organizational Change

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The most dangerous thing in times of turbulence and change is not the change itself, but operating with yesterday’s logic.

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Nokia CEO: “We didn’t do anything wrong. But somehow we lost!”






The lessons of the past shape our survival strategies for the future.






The knowledge in our cultures is always yesterday’s knowledge, developed to meet the challenges of the past.






We see what we believe!






Culture

Strategy






“Unlearn you must, what you

have learned”


– Source: Master Yoda

It’s the 90% below the surface that will sink your ship!

Events

Patterns

Underlying structures

Mental models



Events What just happened?

Patterns What trends have there been over time?

Underlying structures What have influenced the patterns?

Mental models What beliefs keep the system in place?

– Source: The Fifth Discipline, Peter Senge

Dialogue is central in any model of organizational transformation


SUSPENSIONInternal listening & Accepting differences

– Source: Edgar H. Schein

DISCUSSIONAdvocacy, competing and convincing

DIALOGUEConfronting assumptions and Building common ground

METALOGUEThinking as a group, building new shared assumptions, culture

DIALECTICExploring differences

DEBATEResolving by logic and beating down

CONVERSATION

DELIBERATIONLack of understanding, disagreement or basic choice point






According to 1.000 Swedish managers team facilitator is one of the 10 hottest

jobs in 2017

– Source: http://www.va.se/nyheter/2016/12/05/det-har-ar-de-10-hetaste-jobbtitlarna-2017/







THANK YOU!

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