MCKS Technology Solutions

Agenda

1. About MCKS Technology Solutions

2. About ‘The Skilled’ – Society Management App

3. Society Mgmt - Current scenario & Way Forward

4. Application Features

5. Benefits

6. Q & A

7. Application Demo

MCKS Technology Solutions

MCKS

IT Consulting and Management Experience from Leading

IT CompaniesDriven by Passion and

Professionalism

Innovation Driven Product company

1. A Society Management application

2. Integrated with Worker Management System

3. Cloud Hosted Application & Integration with SMS & Email

4. Used by Residents and Society Office

5. Makes Society and Complaint Management Convenient and Efficient.

6. Satisfied Customers and Enhanced Brand Value

The Skilled

Society Management

Current Scenario Issues

1. General Ignorance of Society Norms and Processes

2. Cumbersome Document Management

3. Missing channels of communication between RWA and Residents

4. Security Concerns

5. Frequent Follow ups for Mandatory Document and other compliances

6. No means to receive Project Feedback (continuous learning) and gauge Customer Satisfaction

7. Missing Avenues for advertising upcoming projects

Complaint Management

The Current Scenario

A Resident calls the maintenance office and raises a complaint.

The supervisor takes note of the request and maintains daily register/journal log. The Worker is assigned to the

complaint and is attended.

Current Scenario Issues

1. Inconvenient Complaint Registration

2. Lack of Transparency in Worker assignment & Timings

3. Absence of Resident Feedback Mechanism

4. Unawareness of Standard Rates of Society

5. Safety/Security issues

6. Absence of historical Data and hence no basis for future planning

7. No means to judge overall service satisfaction levels

The Skilled Features

Society Mgmt New Way

1. General Ignorance of Society Norms and Processes

2. Cumbersome Document Management

3. Missing channels of communication between RWA and Residents

4. Security Concerns

5. Frequent Follow ups for Mandatory Document and other compliances

6. No means to receive Project Feedback (continuous learning) and gauge Customer Satisfaction

7. Missing Avenues for advertising upcoming projects

1. Notice board and Event Notifications

2. Information Management using Skilled Portal. Cloud based disk space for document storage.

3. Notice board and Event Notifications

4. Biometrics for attendance management

5. Notifications and SMS Alerts

6. Project Specific Surveys

7. Space for advertising upcoming projects

Complaint Mgmt New Way

1. Inconvenient Complaint Registration

2. Lack of Transparency in Worker assignment & Timings

3. Absence of Resident Feedback Mechanism

4. Unawareness of Standard Rates of Society

5. Safety/Security issues

6. Absence of historical Data and hence no basis for future planning

7. No means to judge overall service satisfaction levels

1. Online portal – accessed via laptop, mobile phone accessible 24x7

2. Instant SMS Alerts to residents and workers

3. Provision for both way feedbacks. Worker and Resident Profile generated based on feedback.

4. Provision for configuring standard rate cards

5. Document Storage, Feedback based Profiles, Pre Intimation of Timings

6. Excellent Analytics via Graphs and Reports

7. Portal based Surveys

The Skilled-End user’s

Residents (Owner’s/Tenants)

Supervisors/Administrators

1. Well Informed

2. Convenient and Responsive Services

3. Well Recorded Transactions and Documents

4. Avenues to express his views and opinions

5. Enhanced Satisfaction and Participation

Benefits for Residents

1. Hassle Free ways of working

2. Well Structured, Automated Service Delivery Processes

3. Reduced Follow ups and Conflict Situations

4. Historical Data for Improved Forecasting and Planning

5. More Secure Environment

6. Happy Customers … Happy Host

Benefits for Administrator

Brand Promotion Free Advertisement space

Enhanced Customer Satisfaction

Benefits for Builder Group

Cut Down efforts/costs in maintenance office

Questions