the south african post office group strategic business plan 2007/8 to 2009/10 presentation to...
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The South African Post Office Group
Strategic Business Plan 2007/8 to 2009/10
Presentation to Communications Portfolio Committee
2 March 2007
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Agenda
Strategy 2006-2010: Reminder Strategic focus 2007 Financial outlook 2007 Conclusion
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Recap 5 Strategic Plan
2006 -2010
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Background information
Support
Services
• Staff nr’s: 15 923 (exl contracts 1035)• Support services: Risk, Security, Audit, IT,• Legal, Supply Chain, Properties and• Financial management• Procurement spent: R 1.5 bn
Mail•Volumes: > 6 million items pd•Delivery: >10m addresses
Postbank
• Saving accounts: 1.3m • Deposits: R1.52bn• Transactional accounts: 2.8m• Deposits: R874m• Total assets: R3.59bn
Retail
• Outlets: 2 589 • Counter points: 5 800• Transaction customer ratio: 1.4 • Citizens per outlet ratio: 1.18 000 (1.10 000)
Logistics• Parcels p/ d: 75 000• Containers: 900 tons p/ d• International destinations: > 200
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Strategic Choices
Traditional Post Offices – Typical
Government owned and operated. Primary focus on USO delivery
1Commercial driven
Post Offices – Primary focus on
Shareholders enhancement and only positive ROI
2Business
enterprise –Focus on both
(financial viability required to
sustain USO)
3
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Financial targets as per original strategic plan
1180
677
429
203134
994
20
05
/6
20
06
/7
'20
07
/8
'20
08
/9
'20
09
/10
'20
10
/20
11
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Business environment
RetailLogisticsFinancial
ServicesMail
SPEED SERVICES COURIERS
Postbank POST OFFICE SAVINGS BANK
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Challenges facing the postal services industry
Expansion into financial services requiring skill
upgrade
Mail volumes stagnating globally
Customers demanding more
Market becoming more competitive
Government continuing to reinforce branch infra-
structure reach mandate
• Deregulation is decreasing the monopoly landscape
• Dominant competitors offering complete services/ product portfolio
• Postal organisations pursuing Financial Services for growth
• All of them forced to upgrade staff skills significantly
• Global mail volume growth of 0.43%(1999-2003*)
• Electronic substitutes growth
• Access provision mandate reinforced by government
• More sophisticated solutions• Targeted approach to serve
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Legislative environmentActs Postal Act Financial Services
Acts: FAIS, FICA and NPS
Electronic and communications Act: Preferred Authenticated Service Provider
PFMA Occupational
Safety Acts
Current Bills Credit Bill
Regulations• Postal and
Courier - ICASA• Financial
Regulations – FSB, PASA and Savings Bank Regulations
International • Universal Postal
Regulations• Kyoto convention• World Customs
standards & convention
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Support Government Projects Broadening the Participation in
the Economy Facilitation of access to financial
services Participation in the National
Savings Drive Improving Capacity of the State
to Deliver IT Infrastructure
Contribution to a better world Contribution to SADC
development Participation in the Universal
Postal Union (UPU) activities
South African Post Office Mandate
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Strategic roadmap
20062007
2008
Operational excellence
Customer intimacy and growth
Government preferred partner
Performance culture
Brand
Strengthen
the Business Platform
HarvestHigh Performance
Organisation
LeverageWorld-Class Performance
Design the future business
platforms
Leverage past performance
achievements to expand beyond the boundaries of traditional
business
Kick-start organisational transformation
Secure profitability
levels
Harvest the benefits from new
platforms and strengthened organisation
Roll out newly designed business platforms
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Strategic Focus 2007
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Strategic roadmap 2007
Operational excellence
Customer intimacy and growth
Government preferred partner
Performance culture
Brand
Harvest
High Performance
OrganisationHarvest the benefits from new
platforms and strengthened organisation
Roll out newly designed business platforms
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Strategic Objectives
Achieving top-line growth through diversification of non traditional revenue
Continuing the focus on operational excellence
Re-establishing SAPO as a trusted brand and therefore becoming government’s preferred partner in providing access to government services
Building a high-performance organisation through skilled and motivated staff.
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Key Business Unit priorities Mail
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Key Business Unit priorities Retail
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Key Business Unit priorities Postbank
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Key Business Unit priorities Logistics
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Key Business Unit Priorities Shared Services
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Key Business Unit – Support Services
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Key Focus Areas
Technology
Properties
Other
50%
12%
33%
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Financial focus 2007
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Outlook for 2007
Interest rates increased in 2006 to contain inflation.
Thereafter interest rates to remain stable in 2007.
Continued acceleration of CPIX in 2006, peak on December 2006 and thereafter decline.
CPIX forecastedforecasted 4.9% for December 4.9% for December 2006, actual 5%2006, actual 5% and 4.7% for 2007.4.7% for 2007.
Crude oil $65 . Salary increase 6.8%.Salary increase 6.8%. GDP 4.4%.GDP 4.4%.
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Revenue
CPIX forecast for December 4,9%, actual 5%.
Postal service 4,1% tariff increase GDP forecast 4,4%. Volume growth required 4.0%.
Retail revenue growth of 13%. Growth on Postbank depositors
book of R430m
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Revenue (R‘b)
+8%
+7%
R 4.631
R 5.004R 5.374
R 4.200
R 4.400
R 4.600
R 4.800
R 5.000
R 5.200
R 5.400
'2005/06 '2006/07 '2007/08
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Revenue split (%)
66
34
65
35
65
35
0
10
20
30
40
50
60
70
'2005/06 '2006/07 '2007/08
Postal services
Non traditionalincome
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Expenses
Staff costs should not increase by more than 6%
Transport costs – group consolidation and synergies
All other operational costs should not increase by more than 6% Unless higher increase in revenue
is shown.
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Expenses (R’b)
R 4.375
R 4.614
R 4.891
R 4.100
R 4.200
R 4.300
R 4.400
R 4.500
R 4.600
R 4.700
R 4.800
R 4.900
'2005/06 '2006/07 '2007/08
+5%
+6%
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Capital investment
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Investment funding
Sources funding Subsidy Own funds Total
Cash generated from operations 539,347 539,347Subsidy received 308,280 308,280Subsidy brought forward 150,000 150,000
458,280 539,347 997,627
Application of funds
Capital expenditure 310,280 444,720 755,000USO and GSP expenses 148,000 148,000Build up of cash reserve 94,627 94,627
458,280 539,347 997,627
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Operational profit margin
6%
8%
9%
0%
1%
2%
3%
4%
5%
6%
7%
8%
9%
'2005/06 '2006/07 '2007/08
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Operational profit margin benchmark
14%
6% 5%
4% 4%
9%
0%
2%
4%
6%
8%
10%
12%
14%
Australia NZ Post USPS Royal mail Canada Post '2007/08
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Operating surplus
R10 million
R425 million
R50million CFG incl SSC
2005/06 (R40m)2006/7 R30m
Docex2005/06 R5m
Y/end estimate R8m
Post Office2005/06 R291 m
Y/end estimate R352m
Group2005/06 R256 m
Y/end estimate R390 mR485 million
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Financial Ratio analysis
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Subsidiaries
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Contribution to Government Programmes
World Cup 2010 Stamp launch Mail & Courier services
ASGISA Retail Infrastructure Mail Centre Upgrades SMME Development Programme Address Expansion
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Conclusion Continue to navigate a dynamic market
environment and communications landscape successfully
Innovation, ease of use and accessibility must be synonymous to our product offerings
Continue to reduce cost & increase productivity
Service performance & customer satisfaction to reach new records
Continue to stay focus on core activities whilst diversifying rapidly
We will continue to use technology to achieve our goals
We will achieve all of this with an energized, customer-focused workforce
We deliver whatever it takes!
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Thank you