everis Magic

people will forgetwhat you said,

people will forgetwhat you did,

but people willnever forget how

you made them feel.

M A Y A A N G E L O U

THE STARTING POINT

Disruption

People Strategic Plan definition to jump to the next level

APPROACH

Transformation

Design and implement changes

Understanding

Analyse and understand the context to provide the best

solution

Almost 100 professionals

People Team Head of Practices

One Voice

Also People data and UK market have been analysed in order to have a holistic vision

Diagnosis

DiagnosisC O - C R E AT E t o I N N O V AT E

FOCUSGROUPS

INDIVIDUALINTERVIEWS

SURVEY

Good(+20-+39)

Bad (-10 - 100)

Excellent (+40 - +100)

Standard (-9-+19)

eNPS(employee Net

Promoter Score)

FALLING IN LOVE FEELING WELCOMED ENJOYING THE WALK GROWING SEEING YOU SOON

April 2018

HELP ME TO ROCK IT

MAKE ME FEEL SPECIAL EMPLOYEE EXPERIENCE

1. PROTAGONIST

2. LEADERSHIP

STRATEGIC LINES

OUR PEOPLE APPROACH

A CHANGE OF MINDSET…

We have defined a special, positive experience around the magic of the everis people centric model, a true everis experience that our

employees want to shout about.

FALLINGIN LOVE

FEELING WELCOMED

ENJOYINGTHE WALK

GROWING

SEEINGYOU SOON!

OUR TAILORED EMPLOYEE JOURNEY MAP

FALLING IN LOVE

Falling in loveE M P L O Y E R B R A N D I N G S T R AT E G Y

1. MORE EMPLOYER BRAND POSITIONING 2. MORE SOCIAL 3. MORE PROACTIVE

We have analysed our employer brand positioning

+

We have launched a New LinkedIn page

+

Brand campaigns

We have posted new people content

+

Ambassadors workshop for executive team

+

everis Meet ups

We have analysed our target in order to adapt our message

+

We have analysed the market

+

We have defined more attractive job offers

Falling in loveF R O M A R E C R U I T I N G P R O C E S S T O A D I F F E R E N T I A L E X P E R I E N C E

1REDEFINING THE INTERVIEW TO IMPROVE A

CANDIDATE’S FIRST POINT OF CONTACT WITH THE COMPANY VALUES

2CREATING A UNIQUE OFFER LETTER TO

SHOWCASE OUR PEOPLE CENTRIC MODEL AND EXPERTISE

We have worked on more impactful interviews

Rock the interview programme• A welcome ticket to everis• A QR code to visit everis Magic site

We have defined our Storytelling

everis Magic formula=

((v + g + k) * T)

PA

We have designed a different offer letter moment by sending:

FEELING WELCOMED

Buddy figure

Feeling welcomedN E W O N - B O A R D I N G P R O C E S S

YOUR FIRST 100 DAYS

VIRTUAL REALITY EXPERIENCE

handbook everis basics

• Careers & people development

• everis values• CEO: UK Strategy• Inspiring talk• Networking lunch

Play The MapA toast at the Friday ‘s beers

Follow up interview

LEADERSVision

+Conversations

45 DAYS 60 DAYS1 DAY 30 DAYS 100 DAYS75 DAYS10 DAYS

Mentor Briefing

Professional dreams

conversation STAFF

Scape Box+

Self-awareness

The Map Let’s TalkLet’s

celebrateLet’s trainMasterClass

Welcome Finding your feet

ENJOYING THE WALK

Enjoying the walkC O M M U N I C AT I N G T H E M A G I C

1INTERNAL COMMUNICATION STRATEGIC

PLAN

2EVERIS IS DIVERSITY

• OFFICE MEETINGS• BREAKFAST WITH THE CEO• NEWSLETTER • UNIQUENESS

• CULTURE• GENDER• GENERATIONS

• Inspiring|TALKS

Enjoying the walk# E N J O Y # L I V E # C E L E B R AT E

#ENJOY #LIVE #CELEBRATE

• Celebrate everis anniversaries

• Celebrate promotions

• Celebrate diversity

• Celebrate special days: Halloween, Christmas, love…

• SMARTWORKING• Work from home

• Training & Tools

• New flexible working hours schedule

• Office Facilities

• #enjoy World

• #enjoy Future

• #enjoy Wellbeing

• #enjoy Leisure

GROWING

GrowingA C H A R A C T E R W I T H G R O W T H B U I L D S A R E S I L I E N T AT T I T U D E

Formal feedback

Feedback cycle campaign

Continuous feedback

21 days feedback challenge

Okahesi app for continuous feedback

SEEDS campaign

Recognition and positive feedback

1MENTORING

2FEEDBACK

4PAY REVIEW & PROMOTIONS

We have launched Mentoring programme and Mentors evaluation in order to support Mentors development

We ACCOMPANY line managers to ensure

growth mind-set, fairness and consistency within the process

We have designed a guideto support Executive Team in this key moment

We recognise promotions to Leader and Senior Manager by providing an emotional experience, positive feedback and recognition!

3OPEN STAFFING

We have launched everjob our internal job searching tool.

GrowingN O W & W O W T R A I N I N G

1WOW TRAINING

3BLENDED TRAINING PROGRAMMES

2NOW TRAINING

Face 2 face training Plan:

5 paths:

• Communication• Innovation• Wellbeing• Management 3.0• Future competences

to accelerate our development:

• Empowering myself: Staff• Inspiring Leaders: Middle Management• Leadership and Vision: Executive team

Online training:

Internal Platform: U-learn

External: LinkedIn Learning

SEEING YOU SOON!

Seeing you soon!M A G I C N E V E R E N D S

1

REASONS OF LEAVING

INTERVIEW

SURVEY

2

RETURN TICKET WITH BEST WISHES

3

ALUMNI EVENTS

This has beenour employees experienceso far

Good(+20-+39)

Bad (-10 - 100)

Excellent (+40 - +100)

Standard (-9-+19)

eNPS(employee Net

Promoter Score)

FALLING IN LOVE FEELING WELCOMED ENJOYING THE WALK GROWING SEEING YOU SOON

March 2019

We have decreased the non desire attrition rate in 6 points

SOCIAL ENGAGEMENT HAS INCREASED ON 16,3%

SATISFACTION INDEX FROM

76,2%

ON BOARDING SATISFACTION INDEX

97,2%

94% NEW JOINERS WOULD RECOMEND EVERIS AS A GREAT PLEACE TO WORK

Our everis Magic People Plan has been recognised in the UK market for its innovation in Human Resources and contribution to business performance.

WE BELIEVE IN MAGIC,

WE BELIEVE IN YOU

#everisMagic