the state of phone fraud 2014-2015
TRANSCRIPT
2015 Pindrop Security™. Confidential.
THE STATE OF PHONE FRAUD 2014-2015David Dewey, Director of Research
Pindrop Security
July 1, 2015
2015 Pindrop Security™. Confidential.
NOTE
These slides are from a webinar held July 1, 2015.
You may view a recording of the webinar at
www.pindropsecurity.com/webcast-archive
2015 Pindrop Security™. Confidential.2015 Pindrop Security™. Confidential.
METHODOLOGY
PhoneprintingTM
100m+ Enterprise CallsTopic Modeler
45m+ Consumer ComplaintsPhoneypotTM
500k+ Unlisted Numbers
2015 Pindrop Security™. Confidential.
WEAPONS OF CHOICE
Mobile Phone Use 2011-2015
• Landline phones declining• “Burner Phones”
2015 Pindrop Security™. Confidential.2015 Pindrop Security™. Confidential.
INTERNATIONAL CALLS ARE RISKY
2015 Pindrop Security™. Confidential.
FINANCIAL INSTITUTION RISK
• Banks: 1 in 2650• Brokerages: 1 in 3000• Card Issuers: 1 in 900
2015 Pindrop Security™. Confidential.
RETAIL RISK
• Retail Fraud Call Rate: 1 in 1000• Chargeback Fraud• Popular Products
2015 Pindrop Security™. Confidential.2015 Pindrop Security™. Confidential.
MEASURING POTENTIAL LOSSES
The value of the accounts an attacker is able to access after getting past initial KBA authentication
• The value of the account• The amount of in-store credit
offered• Non-monetary attacks
• Social Engineering• Reconnaissance• Privacy Breaches
2015 Pindrop Security™. Confidential.
FINANCIAL INSTITUTION EXPOSURE
• Banks: $7.6M• Brokerages: $15M• Card Issuers: $11M
2015 Pindrop Security™. Confidential.2015 Pindrop Security™. Confidential.
ATTACK OF THE ROBOCALLERS
2015 Pindrop Security™. Confidential.2015 Pindrop Security™. Confidential.
ATTACK OF THE ROBOCALLERS
2015 Pindrop Security™. Confidential.
MOST POPULAR PHONE SCAMS
More than 36M calls per month can be traced to one of the top 25 most popular phone scams
2015 Pindrop Security™. Confidential.
Download the complete 2015 State of Phone Fraud Report
2015 Pindrop Security™. Confidential.
LEARN MORE
CHECK OUT THE 2015 PHONE FRAUD INFOGRAPHIC
VIEW THE RECORDED WEBCAST
READ MORE ON THE PINDROP SECURITY BLOG
This report provides a unique view into the risk facing call centers and international consumers.Click here.
Tune in for real data and real “in-the-trenches” stories from the call centers of major banks, brokerages, retailers, and more.Click here.
How can you tell if an attacker is on the phone line? One of the key giveaways is where the call is coming from.Click here.