TREATS WOVEN WITH

LOVE

THE SUSPENSE WAS REAL AT

FIVE GUYS QATAR

SHARING THE LOVEWITH OUR PERFECTMATCH THISVALENTINE’S DAY

ISSUE 104 - December 2020- March 2021THE LATEST BUZZ, NEWS, AND OUTLOOKS FROM INSIDE THE HEART OF CRAVIA. A MONTHLY AFFAIR

TABLE OFCONTENTS

CINNABON VALENTINE’S OFFER 3

CINNABON'S Q1 LTO 4

CERTIFICATE OF APPRECIATION 5

RELOCATION OF CINNABON YAS MALL 6

ZAATAR W ZEIT UAE: NEW DESSERT 7

NEW AGGREGATOR LAUNCH 7

FIVE GUYS COMPETITION 8

FIVE GUYS WALL OF FAME 9

WELCOME TO THE CRAVIA FAMILY 10

BIRTHDAYS 11

CUSTOMER SERVICE ETIQUETTE AND TIPS 18

QUOTES AND GAMES 19

3

Sharing the love with our perfectmatch this Valentine’s Day

Sprinkled and frosted with a bit of love. We have spoiled our customers with our

irresistible and customized Valentine’s day themed Bon Bites Cinnabon Rolls

packs. It is the Love you can taste!

When they thought it couldn’t get any better than this, we offered a

complimentary red coffee mug with every 9 pack of Cinnabon rolls sold. Can you

think of a more perfect pair?

4

SALTED CARAMEL CHILLATTAAND ROLL ON THE GO

We have so happily introduced our Cold Salted Caramel Chillatta,

and it’s everything to be loved. We can’t think of something better

than the Cold Salted Caramel Chillatta with a roll on the go, can

you? This kind of satisfaction, is unbeatable, and it’s certainly the

one you’ve earned.

5

CERTIFICATE OFAPPRECIATION

Certificate of Appreciation from Dubai Municipality for our

participation in the Calorie Declaration Initiative.

This step has raised the brand and company’s profile in the

municipality’s portal.

6

RELOCATION OF CINNABONYAS MALL

DECEMBER 8, 2020

7

This Valentine’s Day was extra sweet at Zaatar w Zeit, especially so

with the all-new and all-luscious Red Velvet Cup with the creamiest

frosting there is.

RED VELVET CUP

AGGREGATOR LAUNCHZaatar w Zeit UAE and Cinnabon are now on

Deliveroo and Careem!

8

It was absolutely no surprise to us to watch the anticipation and excitement for a new iPhone 12 Pro with our weekly draw at Five Guys at our Al Mana Tower Branch in Qatar. Our promo ran from January 1st till February 8th, 2021 and it was all about fun throughout. Here’s how it worked, our customers would enter the raffle draw for every order placed at Five Guys’ Al Mana Tower and Doha Festival City branches, and through Talabat delivery.

Our congratulations go out to our four winners – Raneem Zaghmout, Mohammad Alshaikh, Edwin Abdon, and Rijo Jo Jacob.

Mohammad Alshaikh

Edwin AbdonRijo Jo Jacob

WINNERS

Raneem Zaghmout(Pic not available)

THE SUSPENSE WAS REALAT FIVE GUYS QATAR

– ORDER & WIN AN IPHONE 12 PROWITH TALABAT

9

WALL OF FAME:FIVE GUYS

QATAR & BAHRAIN

MARK ANTHONY SOTTOFIVE GUYS – DOHA FESTIVAL CITY

QATAR

ARISTEO CORRALFIVE GUYS – AL MANA TOWER

QATAR

MICHELLE BOCAUTOFIVE GUYS – DOHA FESTIVAL CITY

QATAR

GLEN MARK ARCENALFIVE GUYS – AL MANA TOWER

QATAR

DECEMBER 2020

JANUARY 2021

ISNAIRAH MATUNDINGFIVE GUYS – JUFFAIR

BAHRAIN

10

WELCOME ABOARDTO THE CRAVIA FAMILY

Rana is an accomplished Marketing & Communications Professional with more than 15 years of rich experience. She graduated from the Hariri Canadian University in Beirut with a Bachelor of Arts degree in Business Marketing. Her most recent role was at Liwa Minor Food & Beverages LLC as a Marketing and Communications Manager. Prior to that, she also worked in Dunkin Donuts as a Marketing Manager,

AlShaya (Shake Shack) as a Local Store Marketing and Events Social Media Manager, Mike Sport as a Marketing Manager, and Malik's and Doculand in Lebanon as a Marketing & Franchise Development Manager.

Rana will be a great addition to the team at Cravia.

RANA ISMAILMARKETING ANDCOMMUNICATIONS MANAGER

Rawan graduated from the Lebanese American Univer-sity with a degree in International Business Manage-ment. Her most recent role was at Azadea Group as a Regional Marketing Specialist, where she worked for two years. In her spare time, Rawan enjoys cooking, playing tennis, and going to the gym.

Rawan will be a great addition to the marketing team at Cravia, to hopefully enhance it further with her fresh ideas.

RAWAN KHAMISMARKETING EXECUTIVE

Maya graduated from the University of Exeter with an LLB Law degree. She obtained her Master of Laws (LLM) in International Development Law and Human Rights from the Universi-ty of Warwick. Throughout her university years, Maya completed a number of legal internships at different organizations including the Coventry Law Center, Emirates NBD, Al Tamimi & Company and MBC Group.

Her most recent role was at FundedByMe MENA as Legal & Operations Officer. Prior to that, she worked in V7 Group as a paralegal and obtained work experi-ence at Eversheds Sutherland (Dubai branch).

In her spare time, Maya enjoys listening to music and reading a book.

MAYA SHAARTRAINEE SOLICITOR

IT’S SO GOOD TO HAVE YOU WITH US, LADIES!

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AILYN IMRAN LEEN RAWAN

NASEER TALINE JIRAR RUTH

ARNELJANUARY 31

MUHAMMADFEBRUARY 14

SUJITHFEBRUARY 26

PRIYAMARCH 7

DECEMBER 2 DECEMBER 15 DECEMBER 31 JANUARY 6

JANUARY 16 JANUARY 17 JANUARY 21 JANUARY 24

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EMAD ANAS

LAWRENCE MEJIA

JUDY ANN MANZANARES

RALFE JAIR BUCSIT

JOSHUA IGLOSO

CHANDRA PRASAD DHAKAL

BIKRAM LIMBU

ROBIN THAPA

WAYNE CLARANCE GARCIA

AAMIR ALI

JENNER WYN RARAMA

VISHAL EKNATH PARVATKAR

RENANTE JR EDAMA

RANDY M. SOBREMONTE

CHESSY DURAN

ARGELIE DOMINGO

MANIK PARESH CHANDRA DAS

MUHAMMAD SAJJAD

OTMANE LAMRIHI

JINO BUSACO

SHAHAN ABAMONGA

SYED SAQIB MAHMOOD

SUJAN NEWAR

SAGAR JYU THAKURI

JOVEN JR. BARTOLO

JOANA VILLALON RIANO

JOCELYN CABALI

DON DON HERMOSOS

DIPAK SHIMKHADA

BISHWASH RAI

ANKIT DHAKAL

MA. ERICCA OLGUERA

CONIE AYNON BORLONGAN

RAQUEL LOYOSA

ZEYDEN GAMILLA

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ZYRA MAE ESGUERRA

MD.ZAMAN AMIR

GIAS UDDIN

MA. KARENE BANTOLA

JOHN DAVY GIBRALTAR

BIRKHA GURUNG

RHOMARK LAJON

MARICEL DAWANG

JONAH MAE COLCOL

ABNER NATHANIEL DINORO II

JUN JUN RAMIREZ

ARLYN ROXAS

SANGAM KUMAL

DARREL ZOLETA

CHRISNELLE ANNE SADAMA

ADEEL MUHAMMAD

MUHAMMAD MASROOR

MARY CHRIST PANALIGAN

RAMANLAL PATIDAR

TRACY ANN IMSON

BIRENDRA PARIYAR

RUPAK KARKI

KASHIF ALI

ALEXIS JOHN MAGTALAS

AIRA BONCOCAN

DILIP SHERPA

RHUDY CAMARGO

BINOD SHRESTHA

MD SALAUDDIN JOYNAL ABIDIN

NARAYAN BAHADUR KARKI

ROSE ANN CABUSI

FAIZ RASOOL

PEJAY LARCE

AJAY TAMANG

MELVIN DUMALANTA ROSARIO

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ANU SUNUWAR

RIZA CUNANAN

JEFFREY MANANSALA BAUTISTA

SUBAS SHRESHTHA

RODEL ARNILLA CENDANA

FADI DEMIAN

PASHUPATI GHIMIRE

SAGAR DAMAI

ASRAR AHMED JAMEEL AHMED

PEARL ZYRA QUIRANTE

JESTINE MERCADO

DIVINA MANZANERO

MILAD KHALIL

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DEV PRAKASH SUBBA

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HAROON UR RASHEED

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NAEEM YOUSAF

LOVELY JOY AQUINO

HAMID AKBAR

MARK LESTHER CASTRO

SUBASH SHARMA

THAN THAN SINT

MUHAMMAD FAHEEM TARIQ

OWAHIDUL ISLAM MOHAMMAD

NOELITO GUECO

SAMIP SINGH THAKURI

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IDA GENESIS MINION

NARAYAN THAPA

JUBAER ABDUL KHALIQUE

SAIFUR RAHMAN

CESKA CAASI

LHOYD NEMHAR CAOCTOY

MOHAMMAD KAWSER

MUHAMMAD RIZWAN REHMAN

MANOJ GURUNG

CHRISTIAN SANGUYO

JINWAI GAMIAO

MD JABER MD ABDULHANNAN

RAJ KUMAR MAHARJAN

ARNELY GUEVARRA

JARY PATACSIL

MUHAMMAD TAHIR

PHYU PHYU SAN

BATOUL AL DAYA

LYNARD RUBITE

CHRISTINE JOYCE LINGAN

JEBELEN LOLA

REDIN CEPE

RAJON AHMED

DIL KUMAR ALEY

RABIH BARICH

NYI NYI SHWE

DESIREE SALINAS

BISHWASH SHRESTHA

KAREN CATIPAY

JING JING AGRAVANTE

DEMETRIA ORENCE

RAMESH KHATI

JOHN PAUL CAYABYAB

RICHARD CAUSARIN

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MIZAN BOKTH FOZLUL

TABRAIZ SHAH BUKHARI

REGIF FERSAL SALAZAR

MOHAMED EUSUF

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HENRY LAL UK

MAZEN AL KHATIB

RESHAM BAHADUR RANA

MARY MARGARET SEMIRA

MAHSAR SUEB

MANUELITO DE VERA GAITA

MARY GRACE DE OCAMPO

RICHARD AQUINO

ABIN KEPCHAKI

MOHAMMAD KAMAL CHARIF

KRISTINE CLARIESE GANALONGO

FASIL ALI PUTHEN PURAYIL

PAUL JORDAN ESO

LANCE MICHAEL MEDINA

RICA TRONO

JAN ANTHONY UY

ABINASH SHRESTHA

ANUP D SOUZA

JIMMY LOMANOG

RAMJI BANIYA

JANAK TIMILSENA

SYED IMRAN ALI

AMOJ THAPA

NAVIN KUMAR CHAND

JOHN WAR DEVILA

JEROME RIDUAL

MUHAMMAD JAFFAR

AIZA SOPOSO

ANGEL SONAJO JR.

SAJAN KHADJI

ARJUN BHUJEL

JEFREY ATIENZA

LEMUEL FABIAN

SONAM WANGMO

MICHELLE PALERMO

SUHEL AHMED MOHAMMED

HAZEEM MOHAMMED ALAMAYREH

BIPIN SHRESTHA

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HABIBUR RAHMAN

KRISHNA ADHIKARI

SHAHEEN MOHAMMAD DHALI

SUYEL MIAH

NESAR MIAH TEGHALI

MD AL AMIN

SAYED NOOR IMAM SAYED

SYED SHARJEEL ABBAS

SUNIL KUMAR TAMANG

MD HABIBUR RAHMAN

MD. FAYZUL KARIM SAJU

HEDAYET ABDUL BAREK

SHUHEL AHMED MD IDRIS

MUHAMMAD SHAHID

HAROLD MENDOZA

SAMPURNA SUNAR

CELINA BRIONES

KASHIM ALTA MIAH

RONNEL DE OCAMPO

MARK ANTHONY PALISOC

AKHTAR KHAN

LEONEL PADRE

MUHAMMAD TOUQEER HUSSAIN

SANDEEP PRADHAN

VERONICA AMOMAS

SHEENA TAMAYO

GAZI NUR ALAM

FAISAL AKBAR

JAYMAR ACOBA

EVANGELINE LAGARDE

CHHIRING LAMA

DHURBA GURUNG

BISHAL PARIYAR

MARJHON MOLINA

MELJON JACOB

SUSMITA THAPA

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MICHAEL EARVIN SAGENES

RAYZALD ARCIAGA

SAID IMAD MOHAMMAD SALAH

MARY GRACE CUBERO

RONEL ARMINTA APUYA

MC BILLA MASAGPAG

RAE JOSEPH HERNAEZ

KHOKAN MIAH ABDUL HAQUE

AZHAR HUSSAIN

CHRISTIAN PAUL VILLANUEVA

VANESSA VICEDO

RONALD LAYAG

IAN PENULIAR

REGIEN CADACIO

MARY JOYCE AGLUBA

RHONA VI CLAVECILLAS

JHERON MANALO

DOVANNE ALCOREZA

SAMR ALATERE

JULIUS GERARD MATIAS

MUHAMMED ANSHEER BASHEER

AHMED ABDELAAL

CRISTINE PERIN

MOHAMMAD AFROZ ALAM

PAUL MARTIN CALAGUE

ELAINE ALCAIDE

SAJAN PRAJAPATI

BISWAS RAI

JUBAIL MARIE DELA CRUZ

VICTOR LORETO SALVACION

BIKASH RAJ SHRESHTA

MOE KO OO

BIKRAM RANA MAGAR

SAGAR GURUNG

NIAZ ALI KHAN

JENABELLE ASTRONOMO

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MICHELLE LYNE VALDEZ

PHOEBE DAGATAN

ANGELO CATAHINAS

RAM KUMAR MIZAR

NABIN KUMAR SUNUWAR

ROGER JR LAYUG

TENDEY WANGMO

NIRAJ GURUNG

RAJIB AHMED PARVEJ AHMED

AZEEM ULLAH KHAN

SAHED HOSSEN

PRAMOD KUMAR PASWAN

MOHAMMAD SHAHAJAHAN

GHULAM MIRAN

WIAM ALTAWEEL

CLINT EMIL ROBOSA

HERNINA CALUAG

TAJAMMUL ABBAS

MASUD HASAN

DANISH MAZHAR

JOHN MARCO ALVEZ

MD GILMAN ABDUL HANNAN

MOHAMMAD EMON

YACOOB KODALIL

KELVIN CASTILLO

MIN THU YEN

MA. JOVELYN CATABAY

DAWOOD KHAN

ENRIQUE AUSAN JR.

SAROJ PAKHRIN

JESSIL NICOLAS

SUJAN TAMANG

VAN LAL CHHAN HIMA

GYALZAN LAMA

SHIVA KHATI

MONA MARANDANG

OLIVER DELA CRUZ

JENNYLYN DE GUZMAN

FRISCO CELOSO JR.

MAHBOUB ALI

MUHAMMAD NASIR UDDIN

MUHAMMAD MUNAWAR ANJUM

ROSE ANGELA GARCIA

ZAHEER AHMED

JIMLOID JACOB

MARK ANTHONY DECADA

IMTIAZ ALI

HASAN A.K BADWAN

MOHAMMAD OSMAN GONI

RAHEEL ZAMAN

ADELYN CRUZ

PAULO PINEDA

ZIAD LLABAN

AFTAB HUSSAIN

SAMIR KHADKA

SHAHZAIB EJAZ

MUHAMMAD UMER FAROOQ

MAL PEK KIM

KESHAR THAPA

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BERNADETTE TAMBALQUE

ALLAN SIMBULAN

DEEPRAJ TAMANG

KRIZIA JOY ABBATUAN

FOUAD MERCHOUD

NADEEM QAMMER

CHARMAIGNE JASMINE LAWAS

MARY ANN SOBREVINAS

PHILIP MARK JUAN

THAIR KAYED AL HALAIQAH

SUDIP PARIYAR

MUHAMMED SHAREEF PALLIYARAKKALPOYIL

SHEILA MARIE MANOLES

AZHAR ALTAF

GYALZEN SHERPA

DIPESH KM

MARK LEO BONGALOS

MARK ANGELO BAYANI

RUBELYN JARABE

ARUN KUMAR JIME

CHRISTOPHER REGANIT

MARK DANIEL ROMERO

JOSEPH JR. AMBONG

GHULAM SAQIB ALI

JONATHAN GIBAN

ELIJA LOPEZ

BED KUMAR NEUPANE

JOCELYN MARZO

FRAN GEL ROMANES

SAIF ULLAH

ALI HOSSEN

KYAW NAING TUN

BISHNU PRASAD KHATRI

LEMUEL JOSEPH APAO

PRETCHELLE AMPULITOD

SULPICIO JR BALCENA

WA THONE SOE

SHAINOJ ITHIPARAMBILI VASUDEVAN

PURNA DEV GURUNG

FRETZEL LOU GULLE

REYMUND VALLEDOR

RAJU SURKHETI

MARICEL HILIS

BIJAYA SHAHI

RYAN BONTIA

SUSHMA PANTA

JO MARI MENDOZA

BIKRAM ADHIKARI

HUSSEIN TAOUBE

ARJUN RAI

NAVEED GHULAM HAIDER

SYED NAEEM ULLAH

18

CUSTOMER SERVICEETIQUETTE AND TIPS

1. BE TRANSPARENT ABOUT YOUR PRODUCTS AND SERVICES

“Transparency is the new normal.” – Forbes

Customers look for transparent information about brands. While implementing the transparency practices, businesses must understand their customers’ perspectives regarding what they want to know and hear.

One way to come up with that list is to look at the most common customer problem areas.

Based on the above, areas here are some customer service etiquette tips to be followed:

Be truthful and accurate

Impart authentic information related to products

and services to avoid future confusion among

customers.

Share the knowledge

Know about promotions and discounts your brand is

offering, prior to offering them to customers in order

to maintain brand efficiency.

Keep your promises

Do not make fake commitments that would set

customer expectations, as that will break the trust

between you and loyalty.

QUOTES“ALWAYS DELIVER MORE THAN EXPECTED.” — LARRY PAGE

“IF YOUR ACTIONS INSPIRE OTHERS TO DREAM MORE, LEARN MORE, DO MORE AND BECOME MORE, YOU ARE A LEADER.” — JOHN QUINCY ADAMS

“WHAT DO YOU NEED TO START A BUSINESS? THREE SIMPLE THINGS:KNOW YOUR PRODUCT BETTER THAN ANYONE, KNOW YOUR CUSTOMER, AND HAVE A BURNING DESIRE TO SUCCEED.” — DAVE THOMAS

8 4

32

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28

?

CAN YOU FIND THE VALUE OF

THE MISSING NUMBER?

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