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SUPERTEAM MODELTransactional ProcessesSuccess-drivenCommitted to quality; never satisfied

Flexible but consistentActiveLeader-valuingPeople-valuing and cooperative

SUPERTEAM CONT’D.Task ProcessesVision-driven and goal-directedAnalytical, tenacious, and inventiveCreative and innovative

Systems RelationshipsNetworkingVisible and accessibleCommittedMutually influential with their organization

ORGANIZATIONAL ENVIRONMENTSOrganizational CulturesAttitudes, values, beliefs, and behaviorsDevelop norms, expectations, and responses

Organizational StrategiesBureaucraticInnovativeSupportive

INDIVIDUAL MEMBERSWhy People Join Teams Interests and Attractions Drive Reduction

6 Motives Pleasure Affection Escape Relaxation Control Inclusion

INDIVIDUAL MEMBERS CONT’D. Abraham Maslow’s Hierarchy

Physiological needs Security needs Love and belongingness needs Self-esteem needs Self-actualization needs

Reinforcement Social Exchange Theory

Prediction of interaction results How results compare with minimal acceptance How it compares with other possible choices

INDIVIDUAL MEMBERS CONT’D.What Individuals Bring Ways of Perceiving

People perceive selectively People perceive what backgrounds allow People multiply their misperceptions

Abilities and Backgrounds Specific talents and abilities Resources Differences of background and experiences Representation of gender, ethnicity, etc. Authority, status, and influence of superior

TEAM DEVELOPMENTDeveloping by Stages > Developmental

Issues

Creating Team AttributesTeam CultureShared ImageShared VisionCharacter > social identificationSyntality > group personality (“teamness”)SynergyCohesiveness > esprit de corps

TEAMWORK THROUGH ELECTRONICS

Virtual Teams Advantages

Meet across distances Bring diverse people together React quickly

Disadvantages Unable to see nonverbals Language and cultural differences Time zone differences

Computer-Supported Collaborative Work (CSCW)

TEAMWORK IMPROVEMENTSources of Feedback re transactions and tasks Feedback forms Objective observers and consultants Video and audiotaping Groupware

Uses of Feedback Focus on successes and accomplishments Discuss meaning of feedback Design method of insight implementation Agree on method for achieving change Agree on times and methods of evaluation Agree to implement and support the changes