© 2014 Colt Technology Services Group Limited. All rights reserved.

The tech deficit

Mark Leonard, EVP Colt Technology Services

The gap between technology infrastructure and business needs and how to address it

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Colt facts at a glance

46kKilometre European network

20Carrier neutral Colt data centres

500+Network to Network interfaces

19k+Buildings directly connected

190+Cities connected

22European countries

25k+Customers

5kEmployees

16Languages supported by 24/7 customer service

50+Industry awards

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Customers have access to the elastic infrastructure they need, clarity around what it costs and control over how they use it. Our technology, commercials and service match customer requirements but are flexible enough to adapt to changing needs.

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With in-depth local market expertise across multiple countries and support in 16 languages, our people have the knowledge and experience needed to deliver the highest level of service.

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Our 23-country, 83,000km network and 20 Colt data centres connect 19,800 buildings and help us provide and integrated network, data centre, IT and voice services to support our customers.

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Colt’s information delivery platform

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Our research shows there is a tech deficit in EuropeBusinesses need IT to increase it’s pace in enabling digital business: to innovate, maintain profits, and respond to customer demands.

Two thirds of European Companies are not prepared for digital business.

45%

Infrastructure Readiness

UK

Belgium

Italy

Germany

34%

21%

23%

23%

Research Methodology852 European technology decision makers completed an online interview in April 2014. UK, French, German and Dutch respondents are equally split between SMEs (50-500 employees) and enterprises (more than 500 employees); Belgian, Italian, Spanish and Swiss respondents are taken from companies with more than 100 employees. Research conducted by Loudhouse, an independent research agency based in London.

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Customers are driving the change

The top three drivers that are forcing change in the UK are mobile access and device flexibility, security, and cost pressure (46%)

Cost pressure 46%

Factors

Mobile and Flexibility

Security

49%

42%

The UK is more sensitive to customers’ digital experience expectation than the rest of Europe.

They believe this drives the most important measurement for the UK, profitability.

45% 24%65% 56%

Improving the customer experience Profitability

Europe

UK

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Are we moving fast enough?

UK

Europe

61%

The UK leads Europe in investment in the private cloud model. Over the next two years, there will be a small move towards public and hybrid model.

45%

Cost pressures are driving UK businesses to move to the cloud.

61%

53%

77%

49%

When looking at supplier selection, costs savings are the biggest driver in the UK

Investment in private cloud

Cost pressures Supplier choice

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Challenges and considerations

Business should be able to turn to the technology department to give the company a competitive advantage

• Migrate legacy or build greenfield

• Manage tighter budgets but increasing demands

• Maintain operational stability but adopt new technology ASAP

• Be secure but flexible

• Choose between new players and established vendors

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We have made some progress at Colt

Outcome:

Greater flexibility, more efficient, productive, intimate to internal customer needs

• Enabled & supported “stealth IT”• Created a dedicated innovation &

prototyping team • Implemented a new architectural

strategy & framework• Chose to work with smaller vendors

& startups

Changed our mindset before we changed the infrastructure1 Led by internal customer demand:

focused on service based delivery

• Consumerised IT with “Use your own device”

• Put internal services into the cloud• Selected new applications that are SaaS

or Cloud compatible• Used the “App” metaphor to deliver

business functionality quickly• Designed open source databases in the

Cloud to replace expensive relational database technology

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We have consciously changed the way we work with our partners/vendors

• Quicker to market• More cost efficient• Focused on what makes Colt different rather than trying to re-invent the

wheel again and again

Bring your own SmartphoneNew “SDN” network delivery platformPaaS

1 Created strategic partner/vendor management team

2 Drove mutually beneficial relationships

3 Sought to influence their roadmaps

Allowing us to be:

Example

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What next?

We want to be able to give our people the ability to launch and adopt new digital services without having to make significant investments or go through a step change every time.

We are looking to stretch the flexible infrastructure by breaking megalithic applications into small “apps” to deliver major transformational change around large legacy systems for example ERP.

© 2014 Colt Technology Services Group Limited. All rights reserved.

Thank you