The TernioSwitch  

 

   

User Guide  

 

 

Last updated January 28, 2019 

 

 

 

 

 

 

Ternio, LLC 9 Hope Lane 

Eastsound, WA 98245 800-429-9277 

  

Notice: All rights reserved. This guide may not, in whole or in part, be copied, photocopied, reproduced, transmitted,                                   transcribed, altered, or translated into any language without the written permission of Ternio, LLC. Information and                               specifications in this document are subject to change without notice 

 

Table of Contents   INTRODUCTION 3 

GETTING STARTED 4 

REGISTERING 6 

DASHBOARD 7 

LOCATION MAPPING 8 

UPLOADING YOUR COMPANY LOGO TO THE SWITCH 9 

ADDING AGENTS TO THE SWITCH 10 

REMOVING AGENTS FROM THE SWITCH 12 

GPS CALL LOG REPORT (optional) 13 

DOWNLOADING THE TERNIO SWITCH 16 

TERNIO SWITCH OVERVIEW 17 

LOGGING IN 17 

IMPORTANT POPUPS & AGREEMENTS 18 

USING THE APP 20 

HOW TO CHANGE STATES 22 

RECEIVING CALLS 24 

CHANGING WHERE YOU RECEIVE YOUR CALLS 24 

OUTBOUND CALLS 25 

AGENT TO AGENT CONSULTS 25 

SKILL BASED OUTBOUND CALLS 26 

DIRECT DIAL OUTBOUND CALLS 27 

DISPOSITIONS 28 

CONFERENCE CALLS 30 

TRANSFERING CALLS 31 

USING THE ADDRESS BOOK 32 

MARQUEES 39 

SUPPORT TICKETS & USER GUIDE 40 

PASSWORDS 43 

NETWORK CONNECTIVITY 45 

SUPPORT 46 

PRIVACY POLICY 46 

END USER LICENSE AGREEMENT 48 

2

  

INTRODUCTION  The Ternio Switch is designed to operate as an inContact Agent Console on your mobile device.  The Switch handles agents in the field and remote locations for industries such as nursing care, construction corporations, real estate, delivery services, etc. These industries can now have their entire team tied into inContact’s contact center platform.  

HOW IT WORKS 

Agents simply open the Ternio app on their mobile device. Once logged in, the agents control their available status on the go. They can switch from “Off Duty” to any specific state that the company admin has setup. The app auto populates the codes directly from your inContact Business Unit. Inbound and Outbound calls are handled seamlessly. Outbound calls now include agent to agent consults, Skill based, and Direct dial calls. Admin's can now see the Agent’s location on a live map for efficient dispatch and routing.  

FEATURES  

● Single sign on - agents use their current agent credentials ● Multi digit (10+) phone numbers for call routing ● Changes agent state from anywhere 

These Unavailable states, eg. “Available”, “Break”, “Off Duty”, etc., auto populate                     from your inContact Business Unit 

● Timer to track duration in state ● Inbound and outbound calls- agent, skills based or direct ● Agent Transfers - both Cold and Warm transfers ● Agent Conference Calls ● Marquees - notifications by the Admin and through scripting sent directly to the                         

agents with live updates and info ● Agent Scripting - shows the agent the “Script” for the company that the customer                           

is call.  ● Dispositions ● Support Button -Support tickets and Feedback generated directly from the Ternio                     

Switch ● Passwords -updated directly through the Switch  ● Banner -notifies when out of cell range or lack of WiFi connectivity  ● Backend error logging for tracking issues as they happen 

 

● ADMIN Dashboard 

● Ability to ADD one or more agents to the Switch for immediate access with a                             

click of a button 

● Admin view- map w/ agent location mapping- see agent location at glance 

● Customer Support (24/7), Maintenance and Ongoing Product Updates  

3

GETTING STARTED  

IF YOU ALREADY KNOW YOUR API NAME AND APPLICATION SECRET, THEN SKIP THIS SECTION AND GO TO “REGISTER” 

 NOTE: Before setting up the Ternio Switch Application, you must be an administrator in an active 

inContact Business Unit.     

Finding the API Name and Application Secret to Register the the Ternio Switch 

  

Go to your inContact Account 

1. Login to inContact (http://login.incontact.com) a. Click on “Admin”. b. Under the section “Account Settings” click “API Applications”. 

 

      

     

    

4

 Now double click on an Application that will be used to register the 

Ternio Switch  

  Now copy the “API Name” and the “Application Secret”, then go to the next step 

“Registering”.    

(Note that the “API Name” is copied from the top line. This is different than the “Application Name” below). 

  

   

5

 

REGISTERING  

Go to www.ternioswitch.com  

Click on the “Register your company here” image  

 Enter all of your information including the API Name and Application Secret that you 

copied above.    

  

Next, review “Dashboard” below then  see “Adding Agents to the Switch”  

  

 

   

6

DASHBOARD  

 

LOGGING IN 

Administrators can log into the company's Dashboard by going to www.ternioswitch.com. 

 

Click on the “Admin Login” button on the top right 

 

 

 

Then enter your inContact credentials. 

   

7

LOCATION MAPPING  

 

See at a glance which agents are available at different locations.   

 

 

When you click on an agent, their location and details popup. 

8

 

You can also just click on a specific Map Marker and the popup will appear. Here their User name as well as their current state, such as “Off Duty”, “Available”, etc., 

the accuracy of the location data, the Connection type, and which TernioSwitch version they are using. 

 

Note: the map refreshes roughly every 10 second to show the most current state and location. 

 

Understanding the color codes for the Map Markers 

When you hover over the agent name, a popup will appear letting you know what their location status is.   

 

Red is that “User recently shared good location” data 

9

 Orange is that the “Last stored location is older than 10 minutes”. This means that 

the location accuracy has some variability. 

Grey is that the “Last stored location is older than 4 hours”. This indicates that the agent may be in a building with no Cell or WiFi reception, or has turned their 

location services off on their mobile device.

10

UPLOADING YOUR COMPANY LOGO TO THE SWITCH  

Click on “Settings” 

 

 

 

 

 

Then click “Select Image” button to upload your company logo. 

 press “Save Information” button to complete. 

 

   

11

ADDING AGENTS TO THE SWITCH  

Click on “ADD USERS” button on the top right of map 

 

 

 

Note that ALL of your Agents are listed on the left side. Your registered Ternio Switch users are on the right. 

 

  

12

 

 

Click on one or more agents that you want to activate on the Switch,  

then click the “ADD USER” button. 

 

 

Now press “Save Information” 

 

That’s it! 

 

 If you want ALL of your agents added to the Switch simply click the “All 

USERS” button then press the “Save information” button. 

 

 

   

13

 

REMOVING AGENTS FROM THE SWITCH 

 

 Just click on the Agent to remove, then press 

“REMOVE USER” 

 

Press “Save Information” button. 

 

 

 

 

   

14

GPS CALL LOG REPORT (optional) 

Note that companies need to request this feature 

 

GPS Call Logs will appear after you’ve requested this feature. It will show on your TernioSwitch dashboard on the rightside dropdown menu. 

 

 

Once the GPS Call Log Report opens, click the date range that you would like to view. 

 

 

Then click “Generate Report” 

 

15

 

If you want to view a specific agent, or group of agents, click on “More Filters”. You can type the name of the agent in the search field, or click on one or more agents in the menu. 

 

Once you generate a report you will see each agent call that includes the agent address at the time of the call. 

 

 

If you click on the “Contact ID” number next to any of the calls you will then see the detail of the call. 

 

 

 

 

16

 

 

 

Note that there’s a first contact address, and the call wrap up address. Both these addresses are shown on the map with corresponding markers. The red marker is the first contact and the blue is the wrap up. If the call was made in the same location you can zoom in and notice there are two markers. If the call was made while driving, the markers would have a clear beginning and ending of call. 

 

Note too that there is roughly a 3 minute delay for the calls to appear on the report. There is also approximately a 10 minute delay before the dispositions are processed and sent from inContact. 

   

17

DOWNLOADING THE TERNIO SWITCH  

 

 

 

Go to Apple’s App Store or the Google Play Store  

and search for the Ternio Switch 

 

 

 

 

Download to your mobile device!   

18

TERNIO SWITCH OVERVIEW 

 

LOGGING IN  

Open the Ternio Switch 

  

Fill in your User ID and Password that you use for inContact.   

(Provided by your Company Admin) 

 

 

   

19

IMPORTANT POPUPS & AGREEMENTS  

 

After you open the app initially and periodically, you will see a few different popups. It is very important to understand and accept each one.   

Periodically you will see a push update notification. Always accept these since they will include New Features, Feature Enhancements as well as Bug Fixes. 

  

Also, when the app is initially installed you will get two acceptance popups. 

 

Location access acceptance and Motion Activity acceptance. 

20

 

 

You must accept “Always Allow” for the Location popup! 

 

It’s important to understand the settings and why they are required. 

Location as well as Motion Activity monitoring on the Ternio Switch App has to be turned on and accepted by the user. This allows for our powerful mapping 

functionality, as well as one of the ways of keeping the app from shifting into sleep mode. Keeping the Switch out of the Sleep mode keeps the app connected with 

inContact’s servers. 

It's important to note that viewing the agent’s location on the map is only available while they are logged into the Switch. The app does not track 

anything when they are not logged in. 

Additionally, since the App needs to remain active, another feature on your device that you need to understand is the PowerSave mode. 

 

The PowerSave mode should not be used while using the Ternio Switch. 

PowerSave mode moves apps to the background and will eventually turn them off. Since the Switch needs to stay active and connected, the PowerSave mode, or any 

mode that puts apps into a sleep mode, should not be used. 

 

 

 

 

21

 

USING THE APP  

 

 

This is what you will see after you login.   

(Note that your company logo will be showing once you upload it). 

 

 

   

22

THE SWITCH  

 

 

 

The switch is how you change your availability status.   

Note: the status choices are based on what your company has setup. 

Your status will remain where you left it. If you leave the app in the “Available” state, it will be in that state when you return to the app. 

 

 

   

23

HOW TO CHANGE STATES  

 

 

Just Click the status button, 

then choose the status that you want from the drop down menu.   

The Switch changes your status in seconds.   

(Remember that the status choices are based on what your company has setup).   

 

   

24

 

When you’re finished for the day,  

Click on the Red Power Button (top right corner) 

 

Then click on “Yes” 

  

 

 

That’s it! It’s that easy.    

25

 

RECEIVING CALLS  

The Ternio Switch 2.0 is set to receive calls when the agent is set to “Available”. All inbound calls will come through the number that was entered at login, and will show 

on the Ternio Switch after logging in. 

  

  

 

CHANGING WHERE YOU RECEIVE YOUR CALLS  

To change the phone number where you will be receiving calls, 

first log out of the App. Then login back in and enter your ID and Password and the new phone number where you want to receive calls.   

You can change this number as many times as you need. 

 

 

   

26

OUTBOUND CALLS  

AGENT TO AGENT CONSULTS  

Agents can connect to another Agent for Consults   

   

They can see at a glance what state each Agent is in.  

    

27

 

SKILL BASED OUTBOUND CALLS  

Agents can use the “Skills” based calls to connect to a specific skill team. (setup by administrator). 

  

  

 

 

28

DIRECT DIAL OUTBOUND CALLS  

Agents can Direct Dial for Outbound Calling (If setup by your company admin) 

 Click on “Dial” 

 Then simply click in the Phone Number area and dial number. Then choose the outbound code from the drop down menu. The call will be processed and just answer the call when it comes into your mobile device. 

 

   

29

DISPOSITIONS  

 

After completing a call, 

a popup will appear on your screen for call wrap-up. 

Simply type in your text. 

 

 

 

 

Then, select the primary disposition from the drop down menu. 

 

30

 

 

Then press “Save Disposition” 

 

 

  

 

 

 

   

31

CONFERENCE CALLS  

 

Once you are on a call, just click the “Hold” button next to the caller’s number 

 

Note that the caller is Hold and is showing “Resume” 

Now you just go ahead and call another agent or skill or direct dial. 

   

32

Now just click “Conference” and all parties are connected. 

 

 

TRANSFERING CALLS  

 

After connecting two parties (see above), simply click “Transfer”. You will immediatly return to the state that you started in such as “Available”, or “Off Duty”, etc. 

 

   

33

USING THE ADDRESS BOOK  W’ll show you how to create an address book, assign it to agents so that they may make use of it, as well as provide instruction for agents to make use of the address book within the Ternio Switch application. 

  

Creating an address book and assigning it to agents, campaigns, teams, skills, or everyone: 

1. 

In inContact Central, go to the Admin tab, Users sub-tab, and Address Books sub-tab: 

 

 

 

 

 

 

 

 

 

 

34

2. Click Create New à Standard à Blank Address Book. 

 

 

 

3. You’ll be prompted to give the address book a name. Once that is defined, click Create Standard Address Book. After doing so, go to the Contacts tab in the address book and click the +Add à New Entry: 

 

4. You’ll be asked to create a Contact in the address book here. A contact must at a minimum have a first and last name, as well as either a phone, cell, or e-mail. Once the information is entered, click Create Contact. 

35

 

5. If you are looking to import a list of contacts, rather than create them from scratch, you can import them using a file. If this is not the case, you may skip step five. 

 

When creating an import file, you will take an excel spreadsheet and create columns matching the fields used when creating an individual contact in step four. You can choose to use headers or not and can determine whether duplicate records are allowed or not as well. Your file should follow the format shown below: 

 

 

 

6. Once you’ve created your address book in an excel spreadsheet, you can then upload it to your address book in inContact. On the Contacts tab of the address book, click +Add à New Entries From File. Choose your file from your local machine, select the file type as excel (unless you used another file type), select whether you are using a header row or not, and whether you will allow duplicates or not. Then click Next. 

 

 

 

 

 

 

 

 

36

 

 

 

7. Map your data fields from the excel spreadsheet to the field in the address book and then click Upload: 

 

 

 

8. After uploading all of the contacts to your address book, go to the Assignments tab in the address book within inContact. There is a drop down list for who you will assign the address book to: 

1. Agents  a. You can select individual agents by putting a check next to their name and 

clicking the +Add button. 2. Campaigns 

a. You can select specific campaigns to add the address book to. 3. Skills 

a. You can select specific skills to add the address book to. 4. Teams 

a. You can select specific teams to add the address book to. 5. You can assign the address book to all agents. 

  

37

 

 

  

Using an address book as a Ternio Switch User: 

 

1. Click the dial button in the Ternio Switch interface: 

 

38

 

 

2. Click Address Book. If there are no address books assigned to your user, you will get a pop up message alerting you that there are no address books assigned. If you only have one address book assigned to you, you will immediately be brought to that address book by default. If you have multiple address books assigned to you, you will be presented with a drop down list, and you can then select which address book to search through. 

 

 

 

39

3. Once you’ve selected an address book, you should see the screenshot below. You can use the search bar to look for a specific contact, or alternatively, you can scroll through contacts using your touch-screen. Once you’ve found the contact record you wish to dial, simply click the telephone number to initiate a phone call. Before dialing, you’ll be prompted to select an outbound skill as you normally would: 

 

 

40

MARQUEES 

 When Marquees come in they will show up on the mail icon on the top left.

Click the icon and your Marquees will appear.

41

SUPPORT TICKETS & USER GUIDE  

 

Click on “More” and you will see the “Support” ticket area and the “User Guide” 

 

Click on “Support” 

42

 

Here is where you can fill in the issue that you may be experiencing. Fill in the details, and press “Submit”. Our support team will investigate and keep you informed. 

Note too that this can be used to give us Feedback and any Suggestions you may have. 

 

From the same “More” screen 

Click on “User Guide” 

43

 

You can now get access to the full User Guide from within the Switch.   

44

 

PASSWORDS  

The Ternio Switch allows your remote agents to reset their passwords while out in the field. Each company sets their own security profiles through inContact which may require frequent password resets. Now, each agent will be notified when a password change is required, and can simply reset it directly through the Ternio 

Switch at any time or any place. 

  

Just enter the new password 

   

45

 Your agent will be notified if the Password change was 

successful.  

 

 

Then simply log in using the new password. 

   

46

NETWORK CONNECTIVITY  

The Ternio Switch has a notification banner which lets your remote agents know when they may be in an area without network connectivity. As the Ternio Switch is a connected application, this notification will allow them to connect to an active WiFi hotspot, or to move to an area with an acceptable cell connection for seamless functioning. 

 

 

 

    

47

  

SUPPORT  With your Ternio Switch, we are proud to give 24/7 support to keep your business running smoothly.  TIP: Please verify you can login to inContact’s Thin Agent.  

You can do this at http://login.incontact.com/  Click “Launch Agent” after you have successfully logged in. If this fails, the issue is likely with inContact itself. You may need to contact their support staff directly. 

  For Ternio Switch support call us at 800-429-9277 or email us at support@ternio.com  We will ask for the following information. If you can collect it before contacting, please do! If you are not able to find it all, we are happy to help you gather the information. 

● Contact Name and Phone Number/Email Address ● inContact Business Unit ● Details of the issue 

   

PRIVACY POLICY  What information do we collect? We collect information from you when you register on the site, place an order, sign up for our newsletter, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them. 

 How do we use your information? We may use the information we collect from you when you register, make a purchase, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. Visitors who register or 

48

participate in other site features such and 'Consultant-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us. 

 How do we use your information? We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. In addition, all sensitive/credit information you supply is transmitted via 128-Bit Secure Socket Layer (SSL) technology and then encrypted into our databases using a random 16-digit encryption code, to be only accessed as stated above.   Do we use "cookies"? Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.   We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.  You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still enroll over the telephone by contacting customer service.  Do we disclose the information we collect to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.  How can you opt-out, remove or modify information you have provided to us? To modify your e-mail subscriptions, please let us know by email us at support@ternio.com. Please note that due to email production schedules you may receive any emails already in production.  

49

Third party links In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).  Questions and feedback We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.  Your consent By using our site or our mobile application, you consent to our privacy policy.  Changes to our policy We reserve the right to modify this Policy at any time without notice, so please review it frequently. The date at the top of this page indicates when this Policy was last revised. This Policy applies to all information that we have about you, and to your account with us. If we decide to change this Policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Policy, we will notify you here, by email, or by means of a prominent notice when you log into the Site. Online Policy Only This online privacy policy applies only to information collected through our website, mobile app, as well as with our customer service agents assisting with personal information.  Terms and Conditions  Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.  Contacting Us If there are any questions regarding this privacy policy you may contact us using the information below:  support@ternio.com  Ternio LLC 9 Hope Lane Eastsound, Washington 98245.   Telephone 800-429-9277  Effective as of January 12, 2017   

END USER LICENSE AGREEMENT   IMPORTANT INFORMATION – PLEASE READ CAREFULLY 

50

The herein contained License Agreement ("License" or "EULA") shall be considered                     a legally binding agreement between You (as an individual or an entity, who then                           shall, within the constraints of this agreement, be referred to as "You" or "Your")                           and Ternio, LLC for the use of the specified software application of the Ternio                           Switch through inContact, which may include related printed material, media and                     any other components and/or software modules, including but not limited to                     required drivers ("Product"). Other aspects of the Product may also include, but are                         not limited to, software updates and any upgrades necessary that Ternio, LLC may                         supply to You or make available to You, or that You could obtain after the initial                               copy of the Product, and as such that said items are not accompanied by a                             separate license agreement or terms of use.   BY WAY OF THE INSTALLATION, COPYING, DOWNLOADING, ACCESSING OR                 OTHERWISE USE OF THIS PRODUCT, YOU ARE AGREEING TO BE LEGALLY                     BOUND BY THE HEREIN CONTAINED TERMS OF THIS LICENSE AGREEMENT. IF                     YOU DO NOT AGREE TO BE BOUND BY THE TERMS OF THIS EULA, YOU THEN                             HAVE NO RIGHTS TO THE PRODUCT AND SHOULD THEREFORE NOT INSTALL,                     COPY, DOWNLOAD, ACCESS, OR USE THE PRODUCT.   This Product is hereby protected by copyright laws, as well as any other intellectual                           property laws. This Product is licensed and not sold.   This Agreement does not in any way constitute a partnership, joint venture or other similar relationship.  ADDITIONAL DEFINITIONS 

a) User means an individual person licensed to access the Software. b) Active User means a User that has been registered with the Software and                         

has logged in at any time for any duration during the billing period   LICENSE GRANT Ternio, LLC shall grant to you a non-exclusive license for the use and installation of                             the Product subject to all the terms and conditions set forth herein. Furthermore,                         this EULA shall also govern any and all software upgrades provided by Ternio, LLC                           that would replace, over write and/or supplement the original installed version of the                         Product, unless those other upgrades are covered under a separate license, at                       which those terms of that license will govern.   LICENSE TERM This License is effective when the Software has been installed by Licensee. The                         license granted to the Software remains in force until Licensee stops using the                         Software or until Licensor terminates this License because of Licensee's failure to                       comply with any of its terms and conditions.  BILLING AND PAYMENTS Licensee agrees to pay the fees set forth in this agreement at each interval on the                               billing date determined at the time of installation. Licensor reserves the right to                         temporarily or permanently terminate access to the Software upon failure of                     payment. Licensor is not responsible for any damages that may occur due to                         non-payment, (see LIMITATION OF LIABILITY AND REMEDIES for additional                 

51

limitations). Billing shall be temporarily suspended upon Software defect as                   determined solely by Licensor until defect is resolved. Licensor reserves the right to                         issue a refund for the defective period if a temporary suspension is unable to be                             established.  Fees shall be calculated and collected using the following criteria: 

● $20 per active user per month. ● An active user shall be defined as 

○ Their email or username has been registered with the Software ● Each User must use their own unique email or username activated with the 

Software without exception.  TERMINATION Should Licensee breach this EULA at any time, including but not limited to Licensee                           becomes bankrupt or insolvent or if Licensee fails to pay the agreed upon fees, your                             right to the use of the Product will immediately terminate and shall terminate without                           any notice being given. However, all provisions of this EULA, with the exception of                           the License Grant, will remain in effect and thus shall survive termination. Upon                         termination of the License Grant, You MUST destroy any and all copies of the                           Product.   COPYRIGHT The aforementioned Product is protected by copyright and other intellectual                   property laws and treaties, and as such all rights, title, and interest in and to the                               content offered, including but not limited to, any photographs, images, video                     animation, text, and music, that may be incorporated as part of the offered content.                           Such offered content is protected by copyright laws and international treaty                     provisions. Therefore, offered content must be treated as any other copyrighted                     material, with the exception that it is allowable for you to make copies as provided                             by the License. However, printed material, which may accompany any offered                     content, may not be copied.   RESTRICTIONS ON USE As a Licensee, You may not: 

(a)  Make use of the offered content for more than one user, without prior purchase of additional licenses;   

(b) You may not share, distribute, lend, lease, sublicense or otherwise make available, in any manner whatsoever, to any third party the offered content; 

  (c)  Modify, adapt, create derivative works from or translate any part of the 

offered content other than what may be used within Your work in accordance with this License; 

  (d) Reverse engineer, decompile or disassemble the offered content, nor 

attempt to locate or obtain its source code;   

(e) Attempt to alter or remove any trademark, copyright or other proprietary notice contained within the offered content; or 

  

52

(f)  Make use of any offered content in any manner not stipulated within this EULA or the documentation accompanying the offered content. 

 UPDATES AND SUPPORT Ternio, LLC reserves the right to update the Software at any time without notice in                             accordance with the herein contained terms and conditions of this EULA. Ternio,                       LLC will attempt to give advanced notice of updates, but does not make a                           guarantee of any kind in regards to said attempts. Should you elect to install or                             make use of these updates, you are therefore agreeing to be subject to all                           applicable license, terms, and conditions of this EULA and/or any other agreement.                       Ternio, LLC reserves the right to log in to the Software for the sole purpose of                               diagnosis and/or resolution of a support request initiated by You.  ASSIGNMENT The rights conferred by this License shall not be assignable by the Licensee without Licensor's prior written consent. Licensor may impose a reasonable license fee on any such assignment.   DISCLAIMER OF WARRANTY With regard and with relationship to the maximum extent permitted by applicable                       law, Ternio, LLC, and, if applicable, related suppliers, shall provide the Product and                         any support services, if needed, related to the Product, and hereunto disclaim all                         warranties and conditions, either express, implied or statutory, which may include,                     but are not limited to, any implied warranties or conditions of merchantability, of                         suitability for a specified purpose, that it contains absolute accuracy or                     completeness of responses, of results, and of any lack of negligence or lack of                           workmanlike effort, all with respect to the Product, and the provision of or failure to                             provide Support Services. FURTHERMORE, THERE IS NO WARRANTY OR                 CONDITION OF TITLE, QUIET ENJOYMENT, QUIET POSSESSION, OR               NON-INFRINGEMENT WITH REGARDS TO THE HEREIN CONTAINED PRODUCT.               THE ENTIRE RISK AS TO THE QUALITY OF OR PERFORMANCE OF THE                       PRODUCT AND SUPPORT SERVICES, IF ANY, REST WITH YOU.   LIMITATION OF LIABILITY AND REMEDIES Licensor shall not be liable for any fees or damages that you may or may not incur for any reason, which may include, but are not limited to, any and all direct or general damages, Ternio, LLC and/or any of the aforementioned suppliers covered under the herein contained provisions of this EULA, along with Your exclusive remedy with regards to all of the foregoing. Therefore, the aforementioned limitations, exclusions and any disclaimers shall apply to the maximum extent allowable by law, even should any proposed remedy fail its essential purpose. Licensor's entire liability and Licensor's sole and exclusive remedy for breach of the foregoing warranty shall be Licensor's option to either: 

● Return to Licensee the license fee for the period in which the Software did not perform according to this warranty as determined solely by Licensor, or 

● Repair the defects or replace the Software.  CONFIDENTIALITY 

53

Licensee will treat the Software as a trade secret and proprietary know-how belonging to Licensor that is being made available to Licensee in confidence. Licensee agrees to treat the Software with at least the same care as it treats its own confidential or proprietary information.  PRIVACY REGULATIONS Licensee shall be solely responsible for compliance with any and all privacy regulations that may apply to use with the Software.  EXPORT CONTROLS By clicking on the install button, you hereby agree that you will comply with any and                               all applicable export laws, restrictions and all regulations of the U.S. Department of                         Commerce, U.S. Department of Treasury, and any other U.S. or foreign agency or                         authority with regards to this provision of the EULA. You expressly agree not to                           export or re-export, nor allow the export or re-export of the offered content in                           violation of any such law, restriction or regulation, including without limitation,                     export or re-export to any country subject to any and all applicable U.S. trade                           embargoes or to any prohibited destination, in any group specified in the current                         "Supplement No. 1 to Part 740 or the Commerce Control List specified in the then                             current Supplement No. 1 to Part 738 of the U.S. Export Administration Regulations                         (or any successor supplement or regulations)."   U.S. GOVERNMENT END USERS The offered content is licensed by the U.S. Government with RESTRICTED RIGHTS.                       The use, duplication of, or the disclosure by the U.S. Government, shall be subject                           to restrictions in accordance with DFARS 252.227-7013 of the Technical Data and                       Computer Software clause, and 48 DCR 52.227-19 of the Commercial Computer                     Software clause, as applicable. 

  MISCELLANEOUS This EULA, in its entirety, shall be legally binding upon and inure to the benefit of                               Ternio, LLC and you, our respective successors and permitted assigns. Should any                       of this provision be deemed invalid or unenforceable, such determination will not                       affect the validity or enforceability of any other provision contained herein. If there is                           any waiver of any breach or failure to enforce any of the provisions contained                           herein, it shall not be deemed as a future waiver of said terms or a waiver of any                                   other provision of this EULA. Any waiver, supplementation, modification or                   amendment to any provision of this EULA, shall only be effective when done so in                             writing and signed by Ternio, LLC and you. This EULA shall be governed solely by                             the laws of the State of Washington and of the United States. Should any action                             arise out of or in relation to this EULA, such action may be brought exclusively in the                                 appropriate federal or state court in San Juan County, Washington, and as such,                         you and Ternio, LLC irrevocably consent to the jurisdiction of said court and venue                           for San Juan County, Washington.   ATTORNEY FEES If any legal action is necessary to enforce this License, the prevailing party shall be entitled to reasonable attorney fees, costs and expenses in addition to any other relief to which it may be entitled. 

54

  CONTACT INFORMATION 

Ternio, LLC 9 Hope Lane Eastsound, Washington 98245 

  1-800-429-9277 support@ternio.com 

       

 

55