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Page 1: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

Top 10 Ways To Improve Office 365 & SharePoint AdoptionPresented By: Richard Harbridge

Page 2: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

GETTING MORE PEOPLE TO USE THE TECHNOLOGY IS IMPORTANT…

Often getting people to use more of the technology is just as important.

Page 3: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THIS IS IMPORTANT FOR ALL OF US…

The more people use the platform the more value the technology provides.

Page 4: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

RICHARDHARBRIDGE

My twitter handle is @RHarbridge, blog is http://RHarbridge.com, and I work at

SPEAKER | AUTHOR | SUPER FRIENDLY

Page 5: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Impact Business Objectives2.Complete The Transition3.Provide Effective Support4.Plan For Adoption5.Measure Adoption

6.Drive Awareness & Interest

7.Guide Understanding8.Coach & Find Champions9.Elicit & Capture Feedback10.Integrate & Build

Solutions

Page 6: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Impact Business Objectives2.Complete The Transition3.Provide Effective Support4.Plan For Adoption5.Measure Adoption

6.Drive Awareness & Interest

7.Guide Understanding8.Coach & Find Champions9.Elicit & Capture Feedback10.Integrate & Build

Solutions

Page 7: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

1. IMPACT BUSINESS OBJECTIVES…

Page 8: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

ABSTRACT OBJECTIVES…

These kinds of objectives are not good objectives. They are platitudes.

Page 9: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

S.M.A.R.T OBJECTIVES…

How many of your ‘objectives’ match this criteria today?

Page 10: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

Break the objective down until you have S.M.A.R.T objectives.

Page 11: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

Break the objective down until you have S.M.A.R.T objectives.

Page 12: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

We would like to automate and imp e our ‘paper based ‘legal’ ‘contract mngmt’’ ‘contract rvew processes. Specifically we would like to ‘imprv request rspnse e’ by…

Break the objective down until you have S.M.A.R.T objectives.

Page 13: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Impact Business Objectives2.Complete The Transition3.Provide Effective Support4.Plan For Adoption5.Measure Adoption

6.Drive Awareness & Interest

7.Guide Understanding8.Coach & Find Champions9.Elicit & Capture Feedback10.Integrate & Build

Solutions

Page 14: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Complete The Transition3.Provide Effective Support4.Plan For Adoption5.Measure Adoption

6.Drive Awareness & Interest

7.Guide Understanding8.Coach & Find Champions9.Elicit & Capture Feedback10.Integrate & Build

Solutions

Page 15: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Complete The Transition3.Provide Effective Support4.Plan For Adoption5.Measure Adoption

6.Drive Awareness & Interest

7.Guide Understanding8.Coach & Find Champions9.Elicit & Capture Feedback10.Integrate & Build

Solutions

Page 16: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

2. COMPLETE THE TRANSITION…

Page 17: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

DON’T FALL BEHIND…It will be more and more challenging to meet expectations on legacy technology.

Page 18: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

REMOVE ALTERNATIVES & MAKE MANDATORY…

Be proud; you rock superstar

It’s never the nicest option, but from leadership down can be effective.

Share ideas and docs in OneDrive

Look in Search & Delve

Ask others for help via Lync

Kick email butt with Exchange

Page 19: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Complete The Transition3.Provide Effective Support4.Plan For Adoption5.Measure Adoption

6.Drive Awareness & Interest

7.Guide Understanding8.Coach & Find Champions9.Elicit & Capture Feedback10.Integrate & Build

Solutions

Page 20: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Embrace The Office 365

Suite3.Provide Effective Support4.Plan For Adoption5.Measure Adoption

6.Drive Awareness & Interest

7.Guide Understanding8.Coach & Find Champions9.Elicit & Capture Feedback10.Integrate & Build

Solutions

Page 21: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Embrace The Office 365

Suite3.Provide Effective Support4.Plan For Adoption5.Measure Adoption

6.Drive Awareness & Interest

7.Guide Understanding8.Coach & Find Champions9.Elicit & Capture Feedback10.Integrate & Build

Solutions

Page 22: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

3. PROVIDE EFFECTIVE SUPPORT…

Page 23: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

SUPPORT POLICIES, GUIDANCE & PLANS…

How is Office 365 support managed and executed in your organization?

Objectives/Priorities Roles and Responsibilities Site Classification and Platform Classification Content Standards Site Provisioning Process/Questionnaire Content Migration Process/Questionnaire User Expectations Agreement Support Agreement(s) Training and Communication Plans Usage Monitoring Plans Taxonomy Management Plan

Site & Group Review Checklist(s) Profile Policy & Guidance User Lifecycle Policy Security Standards & Guidance Social Policies…

Page 24: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

Tactical Support Team

Help Desk

Site Administrators

End Users

Learning Libraries/Online/Help

MULTIPLE TIERS FOR ESCALATION…

The core team supporting Office 365 can’t know everything or service everyone.

Page 25: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

MEASURE SUPPORT…

Categorize requests further than by technology.

Page 26: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

Books and Manuals Online

MSDN TechNet Blogs

Cheat Sheets One on One Classroom Training

DIVERSIFY SUPPORT…

Provide multiple resources and mediums for people to learn and get help from.

Page 27: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Embrace The Office 365

Suite3.Provide Effective Support4.Plan For Adoption5.Measure Adoption

6.Drive Awareness & Interest

7.Guide Understanding8.Coach & Find Champions9.Elicit & Capture Feedback10.Integrate & Build

Solutions

Page 28: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Embrace The Office 365

Suite3.Policies, Guidance & Scale4.Plan For Adoption5.Measure Adoption

6.Drive Awareness & Interest

7.Guide Understanding8.Coach & Find Champions9.Elicit & Capture Feedback10.Integrate & Build

Solutions

Page 29: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Embrace The Office 365

Suite3.Policies, Guidance & Scale4.Plan For Adoption5.Measure Adoption

6.Drive Awareness & Interest

7.Guide Understanding8.Coach & Find Champions9.Elicit & Capture Feedback10.Integrate & Build

Solutions

Page 30: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

4. PLAN FOR ADOPTION…

Page 31: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

Office 365 Customer Success Center

success.office.com

Scenarios inspire people to work in new ways using Office 365, along with related communication kits to support adoption.

Scenarios

A four-step approach to drive adoption supported by downloadable templates and best practices.

Methodology

Featured adoption communities where you can learn from your peers and adoption experts.

Communities

Helpful resources to learn about other customer stories and special offers to make it easier to get started.

Resources

Learn how to get the most out of Office 365, quickly get your team onboard, and drive adoption.

BUILD AN ADOPTION PLAN…

Page 32: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

Planning phase Execution phase

Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9 Week 10 Week 11 Week 12

Key eventsTarget Launch (date)

Project managementFinalize project plan

Executive launch activities

Build on results on end-user survey

Vision/business value

Vision and business scenario development

Define success criteria

Map to usage scenarios and build adoption plan

Usage scenario prep, executive training

Launch usage scenarios

Engagement activities/evaluate success

Engagement activities/evaluate success

Engagement activities/evaluate success

Engagement activities/evaluate success

Engagement activities/evaluate success

Engagement activities/evaluate success

Technology enablement

Readiness for technical deployment of Office 365

Deploy for PoC Champions soft-launch

Deploy Office 365

Communications/training

Identify comms & training needs

Develop comms & training plan

Finalize comms & training plan

Launch teaser comms

Pre-launch workshops; create a help group

Launch comms and training

Ongoing awareness email campaign

Ongoing awareness email campaign

Preform end-user survey

ChampionsIdentify champions Build champion

communityTrain champions and brainstorm activities

Finalize launch activities

Determine ongoing activities

Execute launch activities

Identify and train new champions

Governance

Begin governance discussion; confirm exec sponsorship

Usage policy development

Prepare best-practice policies

Finalize usage policies

Share policies and resources

PLAN ACTIVITIES TO DRIVE ADOPTION…

Examples of activities at success.office.com & improveit.how/book

Page 33: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Embrace The Office 365

Suite3.Policies, Guidance & Scale4.Plan For Adoption5.Measure Adoption

6.Drive Awareness & Interest

7.Guide Understanding8.Coach & Find Champions9.Elicit & Capture Feedback10.Integrate & Build

Solutions

Page 34: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Embrace The Office 365

Suite3.Policies, Guidance & Scale4.Invest In Adoption5.Measure Adoption

6.Drive Awareness & Interest

7.Guide Understanding8.Coach & Find Champions9.Elicit & Capture Feedback10.Integrate & Build

Solutions

Page 35: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Embrace The Office 365

Suite3.Policies, Guidance & Scale4.Invest In Adoption5.Measure Adoption

6.Drive Awareness & Interest

7.Guide Understanding8.Coach & Find Champions9.Elicit & Capture Feedback10.Integrate & Build

Solutions

Page 36: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

5. MEASURE ADOPTION…

Page 37: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

VALUE IS REALIZED THROUGH USAGE & ADOPTION

So it’s critical to understand how you can measure usage and adoption.

Page 38: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

TOP SEARCHES & FAILED SEARCHES…

Easy to do and useful to publish not just use for tuning/improving search.

Page 39: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

REPORT USAGE PATTERNS…

Aggregating reports and sending them to leaders can be good to drive visibility.

Page 40: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

PROVIDING USERS MORE INFORMATION…

Sharing more information with users can help them improve their usage.

Page 41: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Embrace The Office 365

Suite3.Policies, Guidance & Scale4.Invest In Adoption5.Measure Adoption

6.Drive Awareness & Interest

7.Guide Understanding8.Coach & Find Champions9.Elicit & Capture Feedback10.Integrate & Build

Solutions

Page 42: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Embrace The Office 365

Suite3.Policies, Guidance & Scale4.Invest In Adoption5.Share Usage Information

6.Drive Awareness & Interest

7.Guide Understanding8.Coach & Find Champions9.Elicit & Capture Feedback10.Integrate & Build

Solutions

Page 43: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Embrace The Office 365

Suite3.Policies, Guidance & Scale4.Invest In Adoption5.Share Usage Information

6.Drive Awareness & Interest

7.Guide Understanding8.Coach & Find Champions9.Elicit & Capture Feedback10.Integrate & Build

Solutions

Page 44: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

6. DRIVE AWARENESS & INTEREST…

Page 45: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

REAL WORLD ADOPTION ACTIVITIES & MORE…

Find great ideas for driving adoption in our latest book http://improveit.how/book

Page 46: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

INTERNAL ADVERTISEMENTS…

Ads on the portal, posters, and more stuff from http://www.co-store.com/iw

Page 47: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

SCAVENGER HUNTS, TRIVIA CONTESTS, AND COMPETITIONS…

Planned contests can drive interest and awareness.

Page 48: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

ANNOUNCE NEW FEATURES / CAPABILITIES…

Including ones Microsoft adds for you. Take credit for it – really!

Page 49: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Embrace The Office 365

Suite3.Policies, Guidance & Scale4.Invest In Adoption5.Share Usage Information

6.Drive Awareness & Interest

7.Guide Understanding8.Coach & Find Champions9.Elicit & Capture Feedback10.Integrate & Build

Solutions

Page 50: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Embrace The Office 365

Suite3.Policies, Guidance & Scale4.Invest In Adoption5.Share Usage Information

6.Drive More Awareness 7.Guide Understanding8.Coach & Find Champions9.Elicit & Capture Feedback10.Integrate & Build

Solutions

Page 51: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Embrace The Office 365

Suite3.Policies, Guidance & Scale4.Invest In Adoption5.Share Usage Information

6.Drive More Awareness 7.Guide Understanding8.Coach & Find Champions9.Elicit & Capture Feedback10.Integrate & Build

Solutions

Page 52: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

7. GUIDE & DEVELOP UNDERSTANDING…

Page 53: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

Find a Person/ Expert

Post and discuss a topic and/or content

Manage a meeting or event

Ask/ answer a question

Make an announcement

Find a Document

Send/exchange information/ documents

Produce/manage content

Tag content

Poll/survey a group of people?Rate or otherwise infer sentiment (e.g. “Like”)Establish relationships with people, information and sitesForm serendipitous connections via affinity-based relationshipsView activities

across team, community, or network

Post/view/comment on content and media

View profile, manage profile

PROVIDE USERS GUIDANCE ON WHAT THEY CAN DO…

Make it simple and easy to understand all the things they can do today…

Page 54: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

DOWNLOAD THE WHEN TO USE WHAT IN OFFICE 365 ENTERPRISE USER GUIDANCE WHITEPAPER!

It goes into much greater depth and can be found at WhenToUseWhat.com

Page 55: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

Spend the majority of your efforts providing individual and group guidance.

Individual

Group

Organizational

GUIDANCE HAS MULTIPLE LEVELS…

Page 56: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

Personalize or base the matrixes you leverage on personas that change over time.

Office Video

Urge

ncy

/ Tim

e Se

nsiti

vity

Audience (Internal or External)

Skype For Business

Call

IMSkype

Presence

Skype for Business Online

Meetings

Outlook E-Mail

OneDrive for

Business

SharePoint Team

SitesSharePoint

Intranet

Yammer Company

Communications

Yammer GroupsOffice 365

Groups

Individual OrganizationalGroupAd-h

oc /

Low

Urge

nt /

High

Delve BoardsGUIDE USERS FROM WHERE THEY ARE…

Month 1 TargetMonth 2Month 3Month 4Month 5

Page 57: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

Scenarios Finding Someone With A Certain Expertise ◔ ● ● ◕ ◔ ◔ Ask Something, Don’t Know Whom To Ask ○ ● ◕ ◔ ◕ Do A Brainstorming Activity With My Team ◑ ● ● ◑ ◔ ● Where Should Meeting Notes Be Captured, Stored & Shared? ◕ ◕ ● ● ◔ ●

Where Should I Share Video? ○ ◑ ◔ ◔ ◔ ○ ◔ ● Where Should I Share Photos? ○ ● ◕ ◑ ○ ◔ Have A Real Time Chat With A Colleague ● ◑ ○ ◑ Where Should I Put & Share Documents? ◔ ◕ ● ● ◔ ● Have A Question Related To A Document? ◔ ● ◑ ◑ ◑ ◔ ◑ Invite A Colleague To Lunch ◕ ◔ ● Provide A Note Of Congratulations/Praise ◔ ● ◔ ◑ ◕ Make An Organizational Announcement ◔ ● ◔ ◕ ◕ Remind The Team Of An Important Deadline ◑ ◔ ● ● ●

Within the whitepaper we have provided guidance on 13 common scenarios…

WANT MORE SCENARIO GUIDANCE?

Page 58: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

DOWNLOAD THE WHEN TO USE WHAT IN OFFICE 365 ENTERPRISE USER GUIDANCE WHITEPAPER!

It goes into much greater depth and can be found at WhenToUseWhat.com

Page 59: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Embrace The Office 365

Suite3.Policies, Guidance & Scale4.Invest In Adoption5.Share Usage Information

6.Drive More Awareness 7.Guide Understanding8.Coach & Find Champions9.Elicit & Capture Feedback10.Integrate & Build

Solutions

Page 60: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Embrace The Office 365

Suite3.Policies, Guidance & Scale4.Invest In Adoption5.Share Usage Information

6.Drive More Awareness 7.Guide Better Usage8.Coach & Find Champions9.Elicit & Capture Feedback10.Integrate & Build

Solutions

Page 61: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Embrace The Office 365

Suite3.Policies, Guidance & Scale4.Invest In Adoption5.Share Usage Information

6.Drive More Awareness 7.Guide Better Usage8.Coach & Find Champions9.Elicit & Capture Feedback10.Integrate & Build

Solutions

Page 62: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

8. COACH OTHERS & FIND CHAMPIONS…

Page 63: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

@RHARBRIDGE

COACH OTHERS & FIND CHAMPIONS…Learning via Co-Workers is among the most effective and most used methods.

Page 64: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

BEST IN CLASS SHOWCASES…

Recognize champions and educate on how others can improve/emulate.

Page 65: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Embrace The Office 365

Suite3.Policies, Guidance & Scale4.Invest In Adoption5.Share Usage Information

6.Drive More Awareness 7.Guide Better Usage8.Coach & Find Champions9.Elicit & Capture Feedback10.Integrate & Build

Solutions

Page 66: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Embrace The Office 365

Suite3.Policies, Guidance & Scale4.Invest In Adoption5.Share Usage Information

6.Drive More Awareness 7.Guide Better Usage8.Continue Engaging

Champs9.Elicit & Capture Feedback10.Integrate & Build

Solutions

Page 67: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Embrace The Office 365

Suite3.Policies, Guidance & Scale4.Invest In Adoption5.Share Usage Information

6.Drive More Awareness 7.Guide Better Usage8.Continue Engaging

Champs9.Elicit & Capture Feedback10.Integrate & Build

Solutions

Page 68: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

9. ELICIT & CAPTURE FEEDBACK…

Page 69: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

SURVEYS, POLLS & FEEDBACK…

When you collect info ensure you share the results, actions & result changes.

Page 70: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

USABILITY TESTING, DIARY STUDY, CARD SORTING…

Lots of design, info architecture, and feedback activities can improve adoption.

Page 71: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

SUCCESS STORIES…

Add an option to submit success stories about how 365 helped. Then highlight.

Page 72: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Embrace The Office 365

Suite3.Policies, Guidance & Scale4.Invest In Adoption5.Share Usage Information

6.Drive More Awareness 7.Guide Better Usage8.Continue Engaging

Champs9.Elicit & Capture Feedback10.Integrate & Build

Solutions

Page 73: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Embrace The Office 365

Suite3.Policies, Guidance & Scale4.Invest In Adoption5.Share Usage Information

6.Drive More Awareness 7.Guide Better Usage8.Continue Engaging

Champs9.Engage Users For

Feedback10.Integrate & Build

Solutions

Page 74: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Embrace The Office 365

Suite3.Policies, Guidance & Scale4.Invest In Adoption5.Share Usage Information

6.Drive More Awareness 7.Guide Better Usage8.Continue Engaging

Champs9.Engage Users For

Feedback10.Integrate & Build

Solutions

Page 75: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

10. INTEGRATE OFFICE 365 & BUILD SOLUTIONS…

Page 76: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

SOLUTIONS SHOWCASE…

Build solution summaries for business built solutions or IT ones and share them.

Page 77: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Embrace The Office 365

Suite3.Policies, Guidance & Scale4.Invest In Adoption5.Share Usage Information

6.Drive More Awareness 7.Guide Better Usage8.Continue Engaging

Champs9.Engage Users For

Feedback10.Integrate & Build

Solutions

Page 78: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Embrace The Office 365

Suite3.Policies, Guidance & Scale4.Invest In Adoption5.Share Usage Information

6.Drive More Awareness 7.Guide Better Usage8.Continue Engaging

Champs9.Engage Users For

Feedback10.Office 365 Is A Platform

Page 79: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

THE TOP 10 WAYS TO IMPROVE ADOPTION...

1.Have S.M.A.R.T Objectives2.Embrace The Office 365

Suite3.Policies, Guidance & Scale4.Invest In Adoption5.Share Usage Information

6.Drive More Awareness 7.Guide Better Usage8.Continue Engaging

Champs9.Engage Users For

Feedback10.Office 365 Is A Platform

Page 80: The Top 10 Ways To Improve Office 365 & SharePoint Adoption - Collab365

Thank You!Organizers, Sponsors and You for making this possible.100+ Awesome Presentations At.. Slideshare.Net/RHarbridgeWhen To Use What Whitepaper.. WhenToUseWhat.com Improve It Book.. ImproveIT.How/BookOffice 365 Success Center.. Success.Office.Com

Message Me On LinkedIn or Email [email protected] SPEAKER | AUTHOR |

SUPER FRIENDLYTwitter: @RHarbridge. More to come on our blog at http://2toLead.com.